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DeRubertis Auto Service & Sales
386 5th Ave, Troy, NY 12182, United States
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DeRubertis Auto Service & Sales
Comments
Ah
Review №1

I wouldn’t go here for inspection. A kid probably 18 years old did an inspection on my car and while taking off the old sticker he cut into the panel. The easiest part was to take off a sticker lol.

Va
Review №2

Five stars..staff always met my expectations and then some.👍👍👍

Sa
Review №3

Micheal and crews have been very helpful past and present. They tow my commercial vehicles. He very polite with accidents I was involved in head on collision. Professional and personal have assisted me with my business Handle clients respect and consideration. They explained everything in detail and very informative statues of personal vehicles!!

Ke
Review №4

Fast. Reliable service

Je
Review №5

Mike is very knowledgeable and honest, the staff was very friendly and helpful.

Ja
Review №6

Best place around. Owner is extremely knowledgeable and customer oriented

Ba
Review №7

Thanks so much for towing my vehicle last night. I know you guys worked hard through the snow emergency and were tired, but still were there to help me. Thanks so much!

Wi
Review №8

It was great friendly people

Ch
Review №9

I was given great service the 3 times I went into the garage. There’s a Troy Historian at the desk during the morning hours. 8:00 am appointment may turn out to be 8:15am but the high quality service makes it ok.

Ca
Review №10

Love these guys! Aleayd there to take care of my car. And my business with towing

Ch
Review №11

Great place for oil changes and inspection stickers.

Jo
Review №12

Sure thing. Loved it. Always do. Very responsible. Hard. Working. And knowledgeable. no ..... Thank you. J. A.

Mi
Review №13

This place is absolutely great. I took my car there for a water pump job, and when it came time to pay they told me the amount and it was about $24 over what i was quoted, which isnt too bad. But then when i left they called me and told me that they owe me money!! they admitted they made a mistake without me even saying anything! i went back and they gave me the difference and i went on my way. most places would have taken the money and ran, but these guys are honest people and do great work. Never taking my car anywhere else.

Co
Review №14

Friendly good service

Th
Review №15

They was great

My
Review №16

Mike DeRubertis owner of DeRubertis Auto is a very skilled Mechanic and I only bring my cars to him because I trust his judgement on what needs to be repaired or replaced.

Ma
Review №17

Im PISSED...Went in to get my moms struts fixed after being told one price and then being charged 157.00 more than what I was originally told. How do you do that to someone. I had to take it out of my rent money so I could pick up my moms truck. Im sick to my stomach over this!!!!😤😡 They scammed us and I was in tears and freaking out and they didnt even care. Im reporting them to the better business bureau.

Ap
Review №18

Quotes on price on phone when get there told different price from same person

Ma
Review №19

Honest. Great workmanship. Fair prices.

Mi
Review №20

Ive been bringing my vehicles to this garage for 20 years and throughout those years i have NEVER been unsatisfied. It is quality work, quality pricing, and the employees are very kind, respectful people.

Ka
Review №21

Worst experience possible. The owner was previously arrested for scamming people out of their money and towing cars. He is incredibly rude and dishonest. They told us that if they towed the car and diagnosed and did the work on the car, the tow fee would be dropped. However, this was not the case. They refused to drop the fee.They stated it was the serpentine belt which was only a couple hundred dollars but then fabricated more issues.They then went into charging us 800 dollars for a new water pump, come to find out there was nothing wrong with the water pump. They then stated that we needed to pay them 3,000 dollars to put in a new head gasket or the car would be out of service within a week. We decided to take our business elsewhere as the car began to have more and more issues after they had touched it.Now going to a different mechanic and it is an issue of simply replacing the coolant tank which had nothing to do with a water pump or the head gasket.If this business was not a complete scam, then they do have potential.I would never recommend anyone to this business nor would I ever set foot back in that door. The owner should really rethink the company moral and ethic as well as his horrible, rude, condescending, scamming attitude.

Ja
Review №22

This is one of the worst experiences Ive had in customer service in the past 15 years dealing with Auto mechanics.Michael DeRubertis Jr. makes false promises and had made me reschedule three times. Also, fabricated a story about mechanic having a emergency (2 times) so couldnt work on car.Finally did get my car in, its supposed to be a hour 1/2 job, dropped it off at 1:30 and was told it will be ready in 2 to 3 hours. 6pm rolls around, shop is about to close and I havent even heard from them.I had to borrow a car, drive there and find out they didnt even start on my car. 8pm rolls around, they didnt start on my car which shop is now closed but Mike (senior) did the night shift. I finally received my car at 11pm after calling over 10 times to their tow truck driver cause office wouldnt pick up my calls. And When I told Mike Senior that his son didnt even have the courtesy to let me know that my car wouldnt be ready on time or give me any updates, he said, I want my fing money, and I dont care If you Fing come back.So thats what I did, I paid him for his time and left a very dissatisfied customer. I hope this reaches to them and they change their practices and also sends a msg to customers to be cautious of believing them- or taking their word.I would NOT recommend servicing your car here.

Mi
Review №23

Great service.

Ma
Review №24

Always helpful especially Michael Jr.

Ch
Review №25

My car is still in their shop after a month... they like to keep giving you the run around.

sc
Review №26

They dont try to rob you when you get an inspection

Ad
Review №27

Good place for car service

Ca
Review №28

Ive been going here for about 4 years. Theyve always done right by me.

Mi
Review №29

Always fixed right on first visit.

Ed
Review №30

Very friendly

br
Review №31

Grate service

Ro
Review №32

Great mechanic

Information
1 Photos
32 Comments
4.1 Rating
  • Address:386 5th Ave, Troy, NY 12182, United States
  • Site:http://derubertis-sales.edan.io/
  • Phone:+1 518-233-9531
Categories
  • Auto repair shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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