All I can say is: “meh”. Been treated better at other dealerships before. First of all, I can tell right away by the way people communicate on the phone (where it’s easy to quickly dismiss people) what kind of personality they have, and it seemed like I wasn’t proven wrong on my assumption - they’re cold. Unfortunately, it’s a seller’s market currently and salespeople don’t necessarily have to be friendly and warm because they know their cars will sell regardless. My salesman was Bill Ladd; he was direct and straight to the point which, while I do appreciate it, it can come off as cold and intimidating - most people are already scared to walk into a dealership to begin with. I think by the last time he saw me, I was able to actually catch him throw a half-smirk, but that was most probably because of the commission he had just earned from my purchase.Regardless, what you see is what you get. The car I bought at the listed price was priced very fairly and on the lower end of the market range. This is a no-negotiation/haggling dealership. The car was in very good conditions and everything under the hood was pristine but that’s more of a reflection of Honda than the dealer’s service department. I wasn’t attempted to be upsold on anything, though, and like I said, everything was straight forward with no hidden “gotcha’s”.However, the financial guy, he was definitely a prime-grade jackass. I could tell he was upset because I used an outside loan as opposed to going with the dealer’s in-house financing; but how stupid do you think people are to walk in without a pre-arranged loan so that the finance guy can take advantage of the situation? He couldn’t even get down to the rate I got from DCU - 1.49%. But because he wasn’t making any profit off of me, he was giving me the cold shoulder treatment. In hindsight, it’s funny that a grown man exhibits such behavior, and even my salesman pointed out that the finance guy is usually a jerk.In conclusion, if you want straight to the chase no bs, go here. If you want to feel at ease, comfortable, and welcome, look for another place.

Tom was very informative, helpful, and pleasant to work with during the entire car buying experience.

Excellent dealership. Great people with super attitudes. Keep my Honda pilot running in tip top shape. It is nice to have a dealership I can trust.

I had the pleasure of working with Tom Robinson. Tom patiently walked me through the process of test driving the CRV hybrid, placing a hold on a similar vehicle, securing the car, and showing me the bells and whistles of my new vehicle. His professionalism was top-notch, and I couldnt be more satisfied with my purchase or my experience at Troy Honda. I should also say that Dan Schultz, the finance director, was super thorough, friendly, and efficient. Thanks, Tom and Dan!

Service consultant was very professional (art least the one who served me ), the technician was skillful and provided helpful advice. Did not have the feeling of trying to sale you additional unnecessary procedures. The most important thing is that get the job done, and you feel the car is better after the service.

Mike Smith helped us with the purchase of a new Civic. He was incredibly friendly and easy to work with. Mike was quick in returning my calls as well as answering our questions. When I picked up the vehicle Mike even drove to our home and personally drove me to the dealer. If youre looking for outstanding service and a friendly experience ask for Mike Smith!

Even though I did not purchase my current Honda at this location, they have been all too happy to assist me with questions if and when I have any. In the past I have purchased vehicles there and I will continue to be a customer there since they are always so willing and able to take care of any issues I go in with, without an appointment.

This is a review of the service shop.Ill preface by saying that I used to be an Engineering Design Chief at Honda R&D in Raymond, OH. I understand how the Service department works at Honda dealerships and did a rotation at a dealership as part of my own training a decade ago. There are good dealerships and there are bad ones. This is a bad one - you shouldnt waste your money coming here, and they dont deserve your money.My husbands CR-V wiper motor burned out - prior to it burning out, he brought it in to be serviced and mentioned that they were making a strange sound. Paid $750 for an oil change, inspections, and some miscellaneous items that really didnt need to be done, but nothing for the wipers, except that they changed the blades. Nobody even looked into the problem, and a week later, they completely seized up - during our drive to Texas, at nighttime in the rain. Wipers are a safety item, for obvious reasons. When we came back, we asked them to make it right.The service manager, Kens, offer? 15% off - for putting us in harms way just because the service advisor didnt write the problem down correctly. Thats not the Honda way.

John Yost was a pleasure to work with. I had great service from the moment I walked in! I felt very well taken care of!

John Yost made the entire process fast and smooth.John responded to all my text messages immediately.

I was looking to change my Civic for a SUV. John Yost had helped me a few years ago to buy the Civic. I had such a great experience with him that I reached back out to him again. We talked and emailed about different options and my budget which was super important. We found the best solution for me, leasing a CR-V Hybrid. I’m so happy with my vehicle! My dog clearly is too! Especially because we kept my same financing payment which was KEY for me, and I even got money back from trading in my Civic. John took the time to go over all the features with me, and I felt so comfortable driving away in it. I even came back cause I had forgotten how to do the remote start, and John kindly showed me again. Honestly, he made the experience so easy and fantastic. The whole process took about a week. He made me feel that comfortable and confident that I was ready to make the change and absolutely no regrets! I recommend Troy Honda, and especially John Yost!

I recently bought a used Honda at Troy Honda. My salesman was Will Ladd. Will was extremely helpful and knowledgeable in the entire process. He didnt treat me like some other sales persons might treat a female. He answered all of my questions and talked me through the process. After I bought the vehicle, I had a family emergency and had to be out of state for a few weeks and my car still had its temporary tags. Will took the time and effort to overnight my new plates to me! I love my car and I would recommend Troy Honda to anyone! Thanks for the great service!

Went in for a recall.. They were courteous and a lot quicker than expected. Very happy with my service.

Clean and nice holding area.greetings was very nice overall good service for oil change.

Always great service at Troy Honda. Been going there for the last 17 yrs.

Have gotten my last two vehicles from Troy Honda and couldnt be happier with the product and service. John Yost took excellent care of me and worked to get exactly what I wanted with as little hassle as possible. Will definitely continue to use Troy Honda for my vehicle needs!

Consistently excellent service for many years from veteran staff who know their cars and their customers.

This is a review of the service shop.God help you if something goes wrong with your car. Took it in with under 9,000 miles (ions ahead of warranty expiration) and they were trying to give me a hard time finding any reason to say I voided the warranty, werent even the least bit helpful, and were just condescending over the phone. They wanted me to authorize a $1,500 payment so they could figure out if something was the problem. I picked my car up and it took me 10 minutes to realize what the problem was, and it was NOT what they thought it was or were trying to get me to pay money for. After these wallet vultures are done with you, you wont even be able to pay your electric bill to write a review.(Would also like to mention this is the first time I have ever left a review on anything, and am a very easy going guy... which holds some weight in this scenario)

Great customer service when I was in for an oil change.

This is for service deptBad customer service. 1st time took me 3 days to get ahold with customer service but i have to have my sale person to contact them for me. i though they learned from that but NO NO NO . 2ND time 6 month after that . try to contact them but still no answers no call back, even i try text message, chat online and ALL I GET IS WE WILL WE WILL CALL BACK.I THINK THEY SHOULD CLOSING THE SERVICE DEPT SO THEY DONT WASTING EVERYONE TIME,

I usually get my oil change here since 2013 with coupons they used to send out but the price went up I guess after the pandemic I question Rick about it because I only had enough for what I used to pay for an oil change at the end of my visit he gave me 10% off my balance which was nice but unaware of the reward points the cashier said I had change back in my pocket.

Quick work at a great price

Very rude dealership, unfortunately. At least the used lot. Hondas are honestly great vehicles. But your prob better off spending money elsewhere. Vote with your wallets if you expect change from dealer.

Quick service, polite and efficient staff. I’m very pleased.

As always, I had an appointment - no lines, got in and needed an oil change and brake pads. Picked it up later that afternoon everything was perfect. Troy Honda does a great job.

Came in for an oil change. Everyone was nice and the service was good. I had to wait an hour for an oil change. However, this place is great to come in to service your Honda car. Would recommend!

Exceptional service. Friendly staff and they assisted me to make right choice during my appointment.

My experience was flawless! From the time I submitted my application online to my visit to the dealership, the entire process was quick and seamless. I would highly recommend Rick Jones at Troy Honda!

We were VERY unhappy with our previous dealership of several years and decided to bring our leased car to Troy Honda for a recall service and ended up leasing a new car...unexpected and very pleased with our entire visit and encounter with the staff! John Yost went over and above providing information, details and accommodating us . OUTSTANDING!!!!

This is a review of the service shop and not the sales side of this dealership. First of all, getting an appointment itself is tough because when you call, a lady picks up the phone and as soon as you say that you want an appointment, she presses a button and directs the call to the service shop guys and since they are always busy, you just keep waiting until someone picks up. The website has a page where you can schedule an appointment but you still have to call to confirm the appointment. Then there is the problem with the service shop itself. They are really not interested in your Honda vehicle if it’s out of warranty or too old. They will never say it but they do their best to complicate things and charge you more for ever more repairs and keep asking you to make further appointments for those repairs. Since this keeps taking ever more of your time and money for highly inefficient service, you end up ditching your Honda and asking to take a look at the new vehicle. The goal of the service shop is to direct you to the sales department. It doesn’t matter that your Honda may still have another four or five years in it. I am not sure I will consider this place again for repairs.

Good experience with servicing my Honda so far. Have always been transparent and honest with their approach.

John Yost helped me find the perfect CR-V for me not once but twice. He is a pleasure to work with and I would send any of my family and friends to him!

The staff is very pleasant. The only complaint Ive is that you can hardly find someone to talk in the service department when you call. Youve to physically go there to see one of the service advisors. Other than that no issues

Dustin, of Service dept. was very helpful and knowledgeable when it comes to Honda cars. Hes very dedicated to helping customers out.

I’ve been bring in my Honda here for 2 years now and every time I’ve had an issue the people there are always willing to help me out. From a broken axel to destroyed brake lights I’ve never had a problem with the service. Just today I came in with a front bumper nearly hanging off my car and they had no problems helping me pin it back up and securing it in place though that’s usually not the type of work they do. It’s not everyday you come across a service and repair team that aren’t trying to price gouge you at every turn. You can’t go wrong going here. I can’t even begin to express how grateful I am to these guys.

Very poor customer service. I took my vehicle for the first time this weekend and I would never go back.First of all, they dont have an online scheduling system - all they have is a web form where you can pit down your request for scheduling and it says you will get a call back in 12hrs which never happened. So I called them up and schedule by phone - again, no text or phone confirmation.On the day of the appointment, I called up in the morning to confirm my slot but no one answered my call nor responded to my voicemail - eventually i ended up arriving 20mins late for which I was questioned as if I made a big mistake.And they add COVID sanitization fee but not sure what they didThe representative that I dealt with Rich Smiley was so rude and doesn’t know how to deal with customers. Please avoid this place

So grateful to Bill Ladd and Dan Schultz for helping me. I appreciate the way they treated me, they are truly professional at what they do.

I own a 2011 Honda Odyssey. I always take my car to the dealership where I purchase it for service. They take wonderful care of my car and keep all systems up-to-date. I make an appointment for my work and it is almost always returned to me in a timely manner with no hidden cost surprises.

Easy drop off, really informed staff, easy pick up.

Troy Honda was very understanding of my situation and gave me very detailed information about the repair process when asked. The service representatives are very honest, and they always made a recommendation with my best interest in mind.

Thank you Troy Honda!! My salesman Bill Ladd gave exceptional service. Was very professional and informative and never acted like he was just trying to just make a sale no matter how many times I called 😔. I appreciate that he took the time to show me all the “ bells & whistles” on my purchase of a 2019 Certified CRV Ex L ( I’ve had negative experiences with other dealerships). Also shared incredible product knowledge so that I can get the most out of my vehicle purchase for years to come. His service was so important to me that I’m “ name dropping “ his expertise to my co-workers !! Love love love my CRV!!

I was greeted very warmly upon arrival and the service on my drive shaft went well. It took only one hour and 45 minutes. Nice job!

So unprofessional- I was so disappointed at the customer service I received today. I went to lease a car and from the start, the employees looked at me like a bug and ignored me. I had to approach someone- which is no problem, but the guy seemed very uninterested in his tone and manner and rolled his eyes several times. I was being polite and respectful- I have a lot of experience in leasing a car. In the midst of observing some cars and comparing the prices, the guy who was helping us left in the middle and started to help somebody else. Since the guy left, I approached another employee and started to explain why I was there when the guy came back and asked “What are you doing?!” in a ridiculing tone. My overall experience was so horrible and disappointing that I stormed off to my car, stating that I’ll go to Toyota. I looked back and saw the guy spraying alcohol in the store. He was Black, had a big stature, and was so condescending in his tone. I went to Toyota and received such a different and polite service. They looked professional and were eager to help while the guy seemed uninterested and was wearing a worn jacket. Pleased by the deals and service, I happily leased a car there. I don’t know if it’s because I’m Asian that I received this kind of service but I’m so disappointed- I wasn’t joking when I said I wanted to lease a car. I would give 0 stars if I could and will never go back. I recommend people to not go- there are tons of other places you can go. Nobody deserves this experience.

Tom went beyond expectations for explaining all the details of our new CRV Hybrid and answering our questions. He is the most helpful sales person we have ever had.

I and members of my family have purchased or leased 12 cars from Troy Honda, including 9 from Joe Camilleri. Weve done this because weve been treated well.

Great Customer Service,Bill Ladd good help listened to all my concerns and helped out as much as possible. So far happy with my purchase thanks!

This by far is the best car dealership around. I went there with my mom. She was looking for a new car. After visiting several different dealerships we stopped in here just to look. She found a crv she liked.. The salesman was super helpful and went above and beyond explaining all the features of the car. He was so patient answering questions 2 and 3 times. He didnt try to pressure her into anything. After she test drove the car. She decided she wanted it. The salesman took time to set up her phone to the Bluetooth radio.. Had the car completely detailed.. Filled with gas. Just absolutely an awesome car buying experience.👍👍👍👍

Michael Smith at Troy Honda made the car buying experience quick and easy. He is very knowledgeable about all vehicles and works with you to make sure you get what you want within your budget. I highly recommend visiting Mike at Troy Honda to help you with your car experience. I was in the dealership for less than 4 hours total between 2 days and still felt like I was getting the best service. My family has been working with Mike for years, he really takes the time with each customer and goes the extra mile!

The service center at the Acura dealership is outstanding. They are courteous and professional. I have taken my Acura TL there since I purchased it in 2001. It runs perfectly after all these years because the service personnel know what they are doing. They have given me good advice and service. I wouldnt take my car any where else.

In and out very fast

Work was done on time, no issues

The car I bought from here is what I wanted, but I have had many issues with it and feel like I overpaid. I wouldnt buy another vehicle from Troy in general; it feels like all the vehicles and services here are overpriced.

$3 HIDDEN COVID SANITIZATION FEE CHARGED !!! They NEVER told me that I would be charged with this beforehand. I went to Tamaroff Honda in Southfield a month or two before, and they didnt charge anything like this. I wouldnt have visited this place if I had known this. Why is Troy Honda charging this hidden fee that other Honda shops are not charging? I purchased my honda from this dealership and I feel so ripped off. STOP RIPPING OFF CUSTOMERS. AVOID this place at all costs.

I have been working with Joe Camilleri at Troy Honda for more than 12 years and have taken delivery on 8 vehicles in that time. The entire Troy Honda staff is great, but Joe in particular has made car buying so smooth and easy. He is a very genuine, fun and personable guy, but he really knows his stuff. No BS, straight to the point. Heres what I can do for you and its always spot-on in the end. I love Honda, I love this dealership and I love Joe! Keep up the great work, team! ☺♥

Troy honda service never bothers to answer the phone. you can not schedule a repair. i would avoid this dealership.

Efficient and knowledgeable salesperson and quick turn around!

Today I met with Bill D and was not happy with the interaction. I came in knowing what car I wanted to see and eager to talk more about the car.However Bill sent me on a test drive and after asked me how I felt about it and said I would love to see if we can talk about the price being higher then average. Bill just said no we dont work with pricing and sent me off.I was interested in talking about pricing and more about the vehicle but Bill was not and I am no longer interested in dealing with him either. Hopefully this dealership can see that Bill does not help them make sales and replace him with someone who is willing to talk to everyone.

John was honest and straight forward and knowledgeable. He kept his word on the quoted price and was ok with us coming back right at the end of a business day to buy the van. We actually had a lower price quoted at a different dealer but their lack of professionalism had coming back to buy from John at Troy.

One of the best dealership experiences I’ve ever had. I highly recommend Mike Smith for exceptional customer service!

I have been going to Troy Honda for 17 years. I have had very few service issues. I would recommend this Dealership.

No hassles, no hard selling sales. Good pricing.

Excellent service at Troy Honda. They really care about getting the details correct. I have an 11 year old Honda Accord, and I appreciate how they take care of my car. I depend on my vehicle and I wouldnt go any where else for Honda service. Thank you Troy Honda

I do not recommend anyone patronize this establishment. It took them 5 days to get back to me with an approval to purchase a new vehicle . Dan the sales manager was unprofessional and borderline unethical when he offered me a rate of 13% on a new car purchase I naturally asked what bank the approval was with and he responded with why am I asking? He then refused to disclose the name of the bank. I asked for the GM to call me and of course no one called. Please take your business elsewhere.

Mike Nadlicki helped me, and when I tell you he was a gentleman, he surely was! All of the honda employees were really nice and good over many options with you. Highly recommended for first timers like myself. Now Im a proud owner of a Honda Civic Coupe 😁

Not good, took my accord in for 2 recalls . They did not preform all the tasks on the recall list . I also needed an oilchange, starter, alignment, headlight bulb and washer fluid top off. All things they could have easily seen and asked to change/replace. Just lazy in my opinion

My family was looking to purchase a new SUV and were considering the Honda CR-V. Tom Robinson is a very friendly and knowledgeable salesperson. He was very patient in helping us choose the right trim and showing us different models to compare. He responded quickly to my calls and emails and always maintained a professional and kind tone. We are very happy with our CR-V!

The gentleman that helped me through the process was Richard Jones. Go see him and the rest of Troy Honda team gave exceptional service.

Bill Ladd helped us out quickly and efficiently in purchasing a Civic hatchback. Couldnt be happier with the service.

Although I didn’t buy my car here I do come here to get it serviced and I can say I’m entirely happy with my service.

My sales guy was great and friendly. The finance manager ran my credit even though I came in with pre-approved financing from capital one. That is not acceptable. I was working on rebuilding my credit and this dropped me a few points.

Salesman Tom Robinson was excellent. COVID-19 stay-at-home mandate was in full force in Michigan, but the Troy Honda website made it easy to do as much shopping as I could online, as well as get an idea of what my trade-in would be worth. I had previously test driven the 20 CR-V EX, so already knew what I wanted. Tom was quick to respond to my questions and concerns via text and email, and gave good direction. Hes very polite! The finance manager was very nice, professional and easy to work with. He didnt do a hard sell for the extra dent/paint/windshield damage protection, which I know he has to offer. I didnt opt to purchase those.

Spoke with Will Ladd in used car sales and he was extremely rude. He was talking to me like I was wasting his time. I buy a lot of cars. I know how to talk to dealers and I am very respectful. After telling him an actual trade in offer I had for my car he told me to “Well go there then” in the most disrespectful tone and hung up the phone.I don’t like leaving bad reviews on google but I made an exception for this guy. Save your self the disrespect and STAY AWAY!!!!!!!

Troy Honda is nice place to lease / buy Honda vehicles. I leased twice Honda CR-V from this location. Michael Smith is knowledgeable with all the vehicles and helped in completing my lease twice within my budget. Michael understands each and every need of ours and helps in fulfilling all our needs. Overall He is outstanding and pleased working with him. Im very happy with my 2017 and 2019 CR-Vs.

Bill Dulac helped me purchase my first actual used car and he helped make the process easy and painless. He was very quick to respond to any emails or phone calls which made everything better. I came to him after a horrid experience at another dealership and he showed me that not every one is the same. Also another gentleman who’s name I’ve forgotten helped close out the paperwork and gave me my plate when Bill wasn’t there, and he also was fantastic. I recommend Bill Dulac and Troy Honda to anyone who is a first time car buyer especially.

I dropped off my 2019 Honda CRV at Troy Honda for annual service. The staff was extremely helpful, patient and nowledgeable. They explained everything to me and left my vehicle in excellent condition. Due to these trying times they took all precautions that made me feel very comfortable when I picked up my car. Would highly recommend Troy Honda.

I don’t think single star is deserves these guys. I have been calling and texting for a service appointment. Most unethical people never respond and never call you back!. Get your service somewhere else to save your time and money.

Mike Smith was an absolute lad, out of all the sales people I’ve ever talked to at dealerships, my experience with him was top-tier.

In the times of Covid-19, Mike Smith and the Troy Honda team stood out and above all others. Their online sales process was very easy to navigate and they were very helpful. Sincere, Professional, Upfront, Fair, great follow-up. They delivered the vehicle on-time to our home as part of a surprise gift and virtual graduation celebration for our daughter. They helped to complete a different graduation day for a very deserving college senior. Thanks Mike and the Troy Team for helping to create a once in a lifetime memory in the very different world we currently live in. Your efforts are greatly appreciated and wont be forgotten in the future. Thank You!

I had an awesome experience getting into my new car at Troy Honda. Tom Robinson was fantastic and really made the car buying experience smooth. He was very nice and help set up my new car. He made every step from the initial quote to driving off the lot easy. He made me feel like a valued consumer and just overall great! I recommend everyone to look for Tom and check out Troy Honda. They have my business for life!

I always have a great experience at Troy Honda. The lady at the front desk gave me a discount because of the points I accrued from past service visits.

I was in the market for a newer car and saw online the car I wanted to purchase. Mike Nadlicki was fantastic to work with! Mike was super good to me filling me in on everything done to the car what the under body looked like and went above and beyond! Working at a dealership I see how our salesmen take care of customers and mike was fantastic! I really enjoyed dealing with him and he made buying my first car at a dealership a breeze!

Salesman (Tom) very patient and polite. He really seeks to understand the customer needs and provide the best Honda experience as possible.

Great professional Team! The purchase process Is very quick and accurate. They opened to the clients, I am very happy that I met Troy Honda!Anastasiia.G.

Tom Robinson and the staff at Troy Honda were very helpful and made purchasing a vehicle easy. Even after the car was purchased, they go out of their way to make sure you are satisfied with the car and the services they provide. Highly recommended.

Service department never answers their phone, does not respond to online appointment requests

Fast, courteous service.

My experience purchasing with Joe C. was no less than top notch! I was referred by a friend. Joe went above and beyond my expectations. I didn’t feel like it was all about the sale and could tell he truly had my best interest in mind. Thank you for a great buying experience!

Always get a good service for oil change or anything with car.Rick Jones is one of the best sales person to buy your car from. He understands your car needs and is super helpful in every step of the process. I would highly recommend Rick!

This was by far the best car buying experience that I have ever had, very painless and fast. I certainly recommend Joe and his team.

Bill Dulac is a wonderful guy. Very helpful and professional. No doubt in my mind that he will get you into a car.

First time leasing a vehicle, first Honda and it won’t be my last, all thanks to John Yost. John provide a very easy and smooth first experience.

Rich provides excellent service and has for years

I’ve been going to Troy Honda for years & their sales & service departments are both great and super helpful.

I was able to schedule repairs at a convenient time. The work area was very clean. The work was done on time and the problem was fixed. Even the cost was reasonable. All pleasant people to work with.

I have leased multiple vehicles from Troy Honda through salesman Tom Robinson and will continue to do so because of their competence, professionalism, and friendliness. I recommend this dealer and Mr. Robinson.

Indicated interest in a car on their web site and filled out the info to get their internet price twice, no response to either request.

Happy with the service. My 2013 CRV was making rattling sound on cold start. I was told it would cost me some $170 for the diagnostics. I left the car overnight at the dealership.I received a call the same evening that the technician is sure about the sound and they dont need to run any diagnostics. They waived the fee as well. The car was ready to be picked up next morning. I never heard the rattle again. Very timely and honest. Thank you for the great service.

I got a fast & convenient appointment time; service team was timely & professional. The service waiting area is not as nice as other Honda dealers I’ve been to, but it is clean and was set up for social distancing protocols. I did not expect my car to be washed before it was returned to me, but it was- a much appreciated extra touch!

I always appreciate the service team at Troy Honda. They work together for the customers greatest good, follow through on what they say and communicate well. They are also honest and only make recommendations that are actually needed.

The servicing department staff is always attentive making sure weve been helped when dropping or picking up our vehicle. Rich is our servicing contact and is always on top of what is needed and what the status is of our two Hondas. He is friendly and professional, caring and helpful, and well, just everything to help us and service our Accord and Odyssey. And then speaking of extra, when we picked up our van after a snowy day, he went outside to clear off the snow and warm it up for us!!