Went there for a quote on a small paint job, talked to a representative and never heard back. Two weeks later called to follow up. They apologized and promised to email it before the end of the day and another 2 weeks later I am still waiting for that quote.

The service is great: everything is done on time and Service king representative called every end of days to let you know what’s happening, and got my car very clean after repair .The job is perfectly done .I recommend that place to anyone who needs collision repairs.

Had to get body work done on my work truck. They fixed the damage and got it painted and it looks perfect. they were able to get the truck fixed 4 days ahead of their quoted time. I also appreciated the daily update calls from the shop manager. If i ever have to get body work done again this is where i will take it.

Top notch service! I had a small repair that needed to be done. I had the part already, I just didn’t have the proper tools to take apart my vehicle to fix the issue. I called last minute to ask if I could bring my car in for service around my lunch break. The receptionist (a really nice lady) told me to come on in. I got there at 1:20 and was out by 1:30. WOW. While I sat in the lobby, an employee greeted and smiled as he walked by. John, who helped take care of my car, was also very nice! He even walked me out to the the parking lot & opened my own car door for me. AMAZING. I seriously am floored by how much attention to detail and professionalism the staff here have. Hopefully I don’t have to come back soon, but if my car ever has issues I would love to see these people again! Thank you for making me feel welcomed receptionist lady, happy employee, and John!

The service is great: everything is done on time, you are called every three days to let you know what’s happening, and you don’t have to worry about your replacement car as they handle it for you.The job is perfectly done .I recommend that place to anyone who needs collision repairs.

I hit a deer on the freeway and they did a wonderful timely job of repairing my car. They even cleaned my car which needed that badly. I will go here again!

Please SToP using that cleaner on the inside the car. Detailing looked great but not a pleasant aroma.. unfortunately its all I think about every time I get in my car now.Great job with the repairs.Call center provides false information. Go with what the individual collision shop tells you.Excellent customer interactions. Manager even went out of his way by giving me the battery from his own key fob to replace my dead battery when I picked up my car.

They did such a great job on my car! John was such a help, and they were able to drop off my car and pick up the rental car since I wasnt able to do it. I recommend this place.

Work was done earlier than scheduled, Jason was an awesome employee, lady behind the counter was friendly, overall just a really good experience.

Work was done on time. Insurance covered. By the looks of it, it was properly done. Never heard of refinishing paint needing 30days to cure though.Forgot to install accessories and I had to go back to pick up part.

Why would they use a foam wash on brand new leather seats?! Not even four months old when a deer hit my 2017 Sahara Smoky Mountain Wrangler. I came here because it was recommended by my insurance company and they offer lifetime warranty. My front seats went from a new matte black to a dusty gray! They dont match the back seats! They never put back on my wrangler unlimited sticker & tried to convince me to take it home and bring it back, NOT! Its not lined up evenly to the other side and the fender they replaced needs to be sanded. I rubbed it and it scratched my hand and isnt smooth like the other side that WASNT hit by the deer. I dont care if your parts manager was out sick, dont dismiss me and act like my concerns arent valid. $2,100 worth of damage and Im responsible for my $500 deductible. I will not pay if my Jeep doesnt look brand new again!!

Service King did a great repair on my car and they were very quick and kept me up to date on my repair while they had my car.

Thoroughly impressed! I had a big dent in my bumper that I claimed with my insurance to get repaired. I also had some serious scratches on it on the other side that wasnt part of the claim as well as a serious dent in my passengers side door. Not only did they manage to keep the original bumper and make it look brand new, they also fixed the other side of the bumper at no extra cost AND got the nasty ding out of my passengers side door for a very low price. They kept the costs so low that it didnt even reach my deductible. Oh and I have to add they cleaned the inside of the car as well. Mark was great, I couldnt be a happier customer!!

I have worked with Matt on many occasions and have always been thrilled with the quality price and service. Everything from simple work on my domestic work trucks to extensive projects on my wifes import the repairs were completed timely but more importantly with top quality.Being a business owner I am always short on time, Matt made sure to keep me posted with updates but never demanded much of my time, he handled all the details with the insurance company.When the vehicle was completed it was immaculately detailedKeep up the good work, you are an asset to the Troy business community.

Brought my rear ended vehicle (bumper and tailgate) through my insurances preferred collision program. I was glad I picked Autometric instead of other collision store. Ive had bad experiences with other collision shop before, so I was skeptical about this one as well. After dropping off my vehicle and getting it back 3 days later, I was thoroughly impressed with the whole experience.My vehicle was fixed like it was new, all parts purchased or repaired were detailed in the estimate summary, and they detailed my vehicle! Not a simple run it through the car wash but almost a full detail. Exterior wash, interior wipe, even washed my rubber floor mats. Very impressed. Definitely put them at the top of your list.

Autometric Collision is a one stop shop! I have nothing but great things to say about my experience there. It was so convenient to have the rental car in the same building. Matt went above and beyond to make sure I was happy. He and his team did those little extras which make you want to return if you need them. My wife is super picky and she was even happy as her van looks brand new again. Thanks so much guys!

Clean, great service, good price!!!

No response from customer service. Tried to talk to the writer of my quote 2 separate times, never got a call back. The quote process was awful. They mis-quoted my car and now I need another company to make the adjustment and it’s made it difficult for my insurance company. Turned into a headache. They lost my business. How do you have the name service king when your service sucks?

Shame on these people. Had an accident that broke my front bumper area. Gave me an unbelievable quote of around $7,000. Warned me that he will call the police if I leave their place. I asked him why. He said my hood will fly and kill his family. We pulled the hood and found it is secure and fit. This place cant make enough to support them.

Issues with late models, they seem to have problems repairing collision sensors, and other safety features. The answer to question changed on a daily basis, I didnt have a strong sense of trust dealing with this body shop.

All the collision centers i called turned me down because i just wanted an appraisal and then was planning on going to my dealer for the repairs. Called Service king and got an appointment immediately. Went here the same day and got things done in less than an hour. Definitely recommend.

Factory quality work. Excellent customer service.

So you think you change the name of your shop people will forget the bad job you did?Matt you told me you aligned the wheels, in fact you didn’t, what a liar.

Normally, backing the car into a tree would be the end of a vacation. Shannon and the crew at ServiceKing got us back on the road stress free after only 4 days!

Terrible, spend 6k to get the car repaired, side panel pop up within a month, went back they just screwed it. Went back second time because they put the wrong size of screw caps. Now the struts are bumping. The guys name is Matt. He told me he will realign the wheel, but he never did. Later I found out from Suburban Toyota.

Never used

Worst body shop ever .. I had to go there as many as five times for same kind of repair, they take forever to repair and you have to follow up on updates, they will never call you .. be cautious