Very poor customer service and management. Stood around for 10 minutes while manager drinks her coffee and when asked about a product she recommends I go to Walmart. Wow worst big r Ive experienced.

The customer service at this store is typically amazing. Every employee is friendly and helpful, with the exception of one employee today. This employee, named Audrey, made it a point to follow us through the store, harassing us and stating that my husband made derogatory remarks towards her and then proceeded to tell me that I am rude as well when I asked her to leave us alone. We shop at this store several times a week and are always polite and friendly with the employees. I hate to leave any negative review for such a good store, but that woman needs to be fired, she was the most rude unprofessional retail employee I have ever encountered. I cannot believe she made it a point to walk all the way across the store, just to follow and further harass us. Some people should just not work in retail. Good store, bad employee.

I have shopped at Big R all across the country. This is a nice store. Very clean and well organized. Staff are always courteous.

This store has many things we need/want.

Friendly staff, quick to answer all my questions. Having visited other ‘Big R’ locations, my family was surprised by the large and varied inventory within this Trinidad, CO, store. The facility was clean and the layout orderly. The $900 price I paid for the item I purchased at Big R could not be beat by my internet searches to Lowes and Home Depot. The front-line manager made exceptions for me at the check-out counter when a formidable difficulty arose. The support employees gladly lifted the heavy item I purchased so I wouldnt have to strain myself, putting it into the back of my truck.The team of employees at Big R in Trinidad, CO, were quick to help us, addressed and overcame EVERY matter that arose and even ensured I received two specialty discounts (veterans + Big R Frequent Buyer) during my visit and that deserves the ranking of “Excellent service!”Do yourself a solid and support THIS local business! “Thank you so much, Big R of Trinidad!”

. Customer service is great. Prices are competitive. Choises are good,American products available.

We bought 6 peeps . Within 4 hours one was dead one doesnt look good . My husband call and asked about a guarantee . They said no guarantee thats the risk you take when you buy a live animal. We called tractor supply they have two day guarantee.. So buy your peeps their.

They seem to always be willing to help me find what i need. If your looking for a good selection of animal food this is the place. They carry most anything you need for any of your pets.

This woman yelled at me Mam we have no magnets 😣😯 after i asked her for someSo i said no nêed to be rude to me or hollar.So she called the cops .I opened my purse. Which had nothing in itAnd she said my bag was full of stuff!

This place used to be my go-to for pet supplies and dog food, however I will not be going back as several of the employees at this store dont wear masks, and now their customers may have been exposed to covid-19 between October 26 to October 29, 2020, they havent been taking it seriously.I cannot afford to put myself or others I live with at risk, and anyone reading this should be aware of the risk as well.

Always the worst customer service. Almost as if they all have zero knowledge on any subject. Store also never has anything you need. They should probably restock things they sell. Especially since everything is overpriced

Used to buy all of our ranch and animal supplies here, until it became apparent management was not taking Covid guidelines seriously. On multiple occasions weve witnessed employees not wearing masks, customers not being asked to either, and employees making comments that covid was a hoax and making snide comments about customers who were choosing to mask up. Now due to their negligence, theyve put our community at risk by disregarding a public health order to deal with an exposure risk and did not immediately close down to sanitize when asked. My family will never shop at this store again, Tractor Supply in Raton may be a bit more of a drive but its worth it to spend our money elsewhere.

Cashiers are kinda rude here and not always so helpful, but otherwise I like to buy my dog food here.

I love Big R they have a little of everything and very helpful staff

Nice setup. Its a bit different from the other stores. We went in at 630 pm and the store was to close at 8. First thing I noted was the gun case was closed and covered. The employees stated that they were told to close it by the manager present. I would have liked to check out their collection of firearms. Not just the handguns, but the long guns were taken down and locked away.Otherwise, it was a decent place.

The best place in the area for all your ranching, farming, landscaping, hunting, fishing, and all around homeowners needs. Friendly and knowledgeable staff. Hunting licenses to all your cowboy up needs. Baby chicks and ducks. And the best selection around for firearms!

This from a city-girl transplant in a farm supply store: great range of Dog food (including grain-free) and supplies, durable work wear, and really Stylin western clothes. Nice tack and gear for horses, goats, chickens... just about anything for a working farm. Travellers with animals: exit 15 for high-quality food for your dog and other livestock.

Staff has always been friendly on every visit, but today I had the pleasure of meeting Manager Jessica and was treated very badly. I asked questions on my way in the store and again on my way out and got the same answer as I always have from everyone else. Today Jessica let me know I got lucky every other trip and I was not able to complete the business I went to the store for.

Big R stores I love but ordering online, I did it for the first time a week and a half ago and I won’t ever do it again. I ordered a pair of boots for my daughter the payment went through and I got a email saying we are processing your order well a week and a half later still no other email saying my order has been shipped so I call and come to find out the boots I ordered are discontinued...well why didn’t I get an email saying they were discontinued and I’ll be getting a refund? The worst! They were a Christmas gift for my daughter and I still don’t have my money back!

Good service

Have a great team of staff most everything youll need including Sasparrillia in bottles stop on by and say HOWDY!!!

Usually have what Im looking for. Their prices on DeWalt items are generally $20 higher across the board. You save that in time, gas-money and frustration versus driving to Pueblo. Great selection on Western Wear and Cowboy Boots!! High quality and Name brand names!! Awesome selection of ALL Carhartt clothing as well. Customer service is always top-notch and very helpful!! Great Store for Trinidad to have!!

New to town love the store but someone answering the phone there needs training. I called to ask if they had any grass. I got put on hold for over 10 minutes before I hung up. Then when I called back. I got immediately put on hold. I notice this alot in Trinidad. Customer service is horrible.

Good prices for feed and just about anything else you may need for your critters.

Not a nice store! Customer service is really nasty when you want to exchange a gift to a different size. Same kind same brand. Nope! Sad part is we have had 2 other bad experiences before. La Veta Big R will be our go-to from now on!

Friendly helpful staff, great selection of items, Love the clearance takes. Id drive from Walsenburg to Trinidad Big R before I ever went to the La Veta store.

Cowboy WalMart. Usually have what I need. Good store chain

I got everything I needed in a fast manner and costumer service was great

Very friendly staff. Only place in town I can get my Victor Dog Food. Like it better than Tractor Supply

Love this store! Great staff

I just love Big R. It has everything.

Large inventory and friendly staff.

Shown courtesy & helped to achieve my desired purchase. Thank you employees & manager.

Nice people, big store, good products. Will make sure your equipments runs before it leaves the store.

Very good prices and lots of selections.

Great service very helpful and willing

Great place for all your home needs

Nice and friendly place...

Excellent customer service!

Good rancher supply store

Brandon and Josh were super...took extra time to get prices and super professional

Cashiers are so rude. They cant even tell a person hi or thank you. They just through your purchase at you. Mallory waited on me today and she was very, very rude

A little overpriced but a variety of stock.

No delivery service.

Good price to live

Very helpful with questions

Very pleasant

They had what I needed when I needed it!!

Always friendly staff

Pleasant service

Great Place

Great store!

Very expensive

Very friendly

Unique

Expensive

Everything