Alexa helped us activate a new line on a family plan. She is very professional, humble and proficient sales professional. She made sure we understand all the details about our account and answered all our questions patiently. We also noticed her helping other customers before us and she was proactively suggesting them to make better decisions. She went above and beyond to help us and we are a happy AT&T customers today because of her, thank you Alexa!! 🙏

The staff here are very nice and professional. They explained various of promotions to me with details and patience. I really appreciate that. Also, I had a small issue with the new cell phone set up, they helped me out timely! They are quite supportive. I would strongly recommend this place!!

I would recommend anyone looking for a phone to come to this ATT store. Alexa was so knowledgeable, went above and beyond to help my family. I would say this experience exceeded my expectations. The store got busy and her associate Anthony stepped in to help. The transition was seamless. He was also knowledgeable. That’s true teamwork. This was simply an amazing experience.

Alexa did such a great job at helping me switch over to At&t. She was so sweet and overall very helpful! Thank you to her for the wonderful customer service experience. ☺️

The customer service is really good at the store, Alexa is professional, humble, friendly and patience with the customers and helped us to setup a new line in your family group. I recommend everyone to visit the store.

I go to store the guy who was helping me his name is Anthony. The way he help me and provide me all the information it was really helpful. He was so polite with me. His main focus was help me. I took time but he was so much patience with me. I will really appreciate him for being so kind he has best costumer service.

Received TERRIFIC service this evening from Jared, the store manager at the Sunnyvale store (124 El Camino). My need was simple: pay my bill in cash, which he accomplished with skill and grace. Jared was friendly and courteous, and listened sympathetically to my MASSIVELY negative experience a day earlier at the Grant Rd store while attempting to accomplish the same simple task, which they refused to do. Henceforth Jareds store will be my go to, until such time as AT&T chooses to install competent management at the Grant Rd. store. Jared, you brightened my day - Thank You!

Exceptional customer service. Jared and Anthony were rockstars and were able to help me very quickly. Would definitely come back!

The AT&T on El Camino Real In Sunnyvale California, is excellent. Their service, the supplies they have on hand, their quickness and knowledge is great! Anthony, who is taking care of me before about a year and a half ago, was attentive, listen to my problem,in good spirits, knowledgeable and kind.He help me purchase an item that I never had before and it is so much better. I got way more than I asked for at AT&T! I do almost all my AT&T buying selling and visiting at this location! Thank you so much y’all

Alexa was amazing helping us out!! Honestly, I wasn’t aware about the fact that we were not making the best of our plan, but she got us upgraded, got us the best of deal and even got me to enable my employer discount!! So in all a very good experience 👍

Alexa helped us a lot. She even waited after the business hours to get our issue resolved. The service was perfect.

Alexa was awesome! She helped me install a new SIM card within a few minutes, was very cheerful when conversing, and overall turned a negative situation into a positive one. Keep it up Alexa!

Alexa assisted both me and my mom on Saturday and she was very sweet and easy to talk to. She explained everything well and thoroughly throughout the upgrading process. She made sure and double checked what we got is what we wanted and even helped us apply a nurse discount to my our plan since my mom is a health care worker. Overall great experience with her and this location.

Went to the ATT store to buy a new phone (ATT is my carrier) and they didnt have the one I wanted. The staff was so nice they gave me a suggestions on where to buy one. I took my new phone in to them and they replaced the SIM card and got my new phone up and running. Great people, great service and they were very kind in answering all my questions. Thank you Alexa, Anthony and Jared!

I do not recommend anyone trying to switch over to this company, I called this location and the person I spoke to was completely unprofessional and rude. I’ve never had such terrible service in any cell phone company. Anytime I need help with my service, it’s always been such a hassle trying to get helped. This company is completely unbelievable.

I am not good at hooking up wifi or anything with tv.Jared and Tony were so nice and explained everything so l could understand it.Thank you both for being so patient and you both a have a fun personality. Your both absolutely awesome,, l will be back! THANK YOU,,Judy Tanner.

There was only 1 employee in the store but he did very well helping all of us!

Quality of service was very good. Alexis was quick to resolve all the queries, tell us about all the best offers and help us with the buy.

Alexis helped my friend get her 1st phone on her own. Great service. Much appreciated.

Alexa was a huge help! I just upgraded my iPhone from a 6 to a 12 and she gave me so much information and answered all of my questions. She was kind and patient and super helpful. :)

Alexa has done a great job managing multiple customers efficiently! Appreciate the quick turn around and courteousness.

Jared and Anthony were great - patient and efficient! Thank you!

Great service and experience at AT&T store. We needed transfer for 3 lines. Jared, the sales executive, patiently helped us through the process, stayed with us even after the store was closed. Really appreciate his help at the store.

Alexa helped me right before closing and she is the kindest was not impatient at all!Thank you!

So heres the thing, my experience with AT&T has not been the best in the past. Im usually left frustrated, irritated, and always on the verge of switching carriers. So knowing I had to go in to the store to take advantage of the iphone upgrade, I was dreading it.However, I must say, that hands down, this was one of the best customer service experience I have ever had - ANYWHERE. With the pandemic, there were only 2 employees in the store. Both greeted me immediately and Anthony, my sales rep was AMAZING. He was super patient in answering all my questions, even if it meant he had to repeat something he already said. He was transparent with everything, and explained how my bill was going to change. He offered suggestions on which plan I should upgrade and was just overall pleasant to work with.I had to order my phone since they didnt have the color I wanted, and surprisingly it was going to be delivered the next morning. Initially I thought it was just an item that was delivered. But then I got a call from Adriana from Enjoy (a partnership with AT&T) and she explained they are an in-home service where she delivers the phone and helps sets up the new phone for me. She was wonderful as well. Literally this was the easiest phone upgrade I have ever had. What a lovely experience at a time where were all stressed. Your level of professionalism and the effort in making sure your customers needs are met are definitely noticed by me! Thank you again Anthony, Adriana, and AT&T Sunnyvale Store.

Alexa is a very helpful and courteous. She knows what she is doing and knows the product. Excellent worker

Alexa helped both of us port out to At&t and also helped clarify all of our questions patiently. She was also highly respectful and took care in solving our problem and help setup our new accounts.She was also able to multi task and support other customers as well. I would also recommend anyone to visit this At&t store.

Weve been getting the kids phones here every couple of years now and the service that was provided by Alexandra A. was five-stars, very knowledgable and helpful - especially with all the special offers and all the details. Great customer service, keep up the excellent job Alexa

Jared was very helpful in resolving my issue end to end!!

Yesterday I went your store located at 124 E El Camino Real, Sunnyvale, CA 94087 to upgrade my plan and get a new iPhone 12 pro max. My husband forgot to wear the mask and entered the store. Jerry (I know later ironically is the store manger) shouted at my husband immediately “Get out!” “Get out!” “Get out” literally three times!!!! Neither my husband or myself are native English speakers, we might be slow on reacting trying to understand the situation, Jerry’s three times “get out” is not only rude but also discrimination!! Anthony, another staff who helped us for the business, is really nice and he kept a apologized on behalf of Jerry for the rude attitude. We are in service business also, when we have the similar situation, we will kindly ask clients to “step out or keep out”, and of course “please” word will be used as well, no way to use “get out”!!! If such behavior is the way of working of AT&T and such a person can be the store manager, I don’t know what to expect further!

Do not honor promotion. Eligible Wireless charger were in store but refused to give it.

Very fast and excellent service centerAlexandra A is very nice polite and talented personShe is very smart for technical service she did the good job

Alexa helped me get my sim card replacement and verified the IMEI number registered on my account. Great service!

Long wait to get in since there were only 2 workers but Alexa was warm, friendly and most importantly knowledgeable. The guy next to her was also helpful.

We came to upgrade our phones and Alexa was wonderful to work with!

I had really good experience with sale representative Alexa, she is patient and knowledgeable. Give me a lot of choices but not pushy, I enjoyed my visit

I give this store 5 star because of the help and the patience Alexa has provided me when I was looking for a number I like! Thank you Alexa and I will come back to this store next time when I want to buy a new phone!

Excellent customer service!

Anthony M was the personnel who helped me he was very knowledgeable compassionate and kind I was very satisfied with my visit

Great customer

Got excellent service from Anthony. He was able to resolve an issue with my account that had stumped staff in other AT&T stores.

I have done the trade in with this store in feb 2020 this store doesn’t give me the credit upto February 2021 manager currently here is really good he tried to help me but unfortunately he can not resolve but when I came to discuss the sales representative here is really bad very worst way of receiving the customer mainly the person wearing glases is very rude at me he doesn’t want to answer anything to me, My suggestion please be very careful when you trade in your device at this store

Alexa was extremely helpful and got the job done!!😊

Thank you Anthony for the amazing service, great prices and clear guidance on how to set up my new iPhone.

Came here to upgrade our phones and was helped out by Arvind. Best customer service ever! Was very patient with us and gave us the best advice. Helpful and kind!

They charged me $220 for a single month for cellphone plan instead of $75. Dont believe anything they say to you. They are scammers. Transferred my phone number to genmobile now.

Arvind was the guy who helped me out and he was awesome. Usually trading in phones takes forever but he was super helpful and made it a really quick and easy process.

Very friendly people and got a clear understanding about my plan before purchase.

Had some troubles at first but the stuff really helped us

I wanted to change my account from prepaid and to postpaid but because of different markets [having bought the AT&T sim in a different state, the markets were different], the customer care personnel in this store helped me figure out the issue even after the store closed.Kind staff and amazing service.Thanks guys! :)

Great servicethey had what I wanted in stock and Anthony did a great job helping me get my new phone set up

Thank you so much Jared for helping me out today. He is very helpful yet professional. Happy to be with ATT because of its great staffs who are always willing to help with any circumstances. Good luck!!!

The best AT&T experience in very long time. Got serviced quickly, guys were knowledgeable and attentive and solved my problem without forcing me to anything I didnt want. This was a text book customer service. Thanks!

My phone had stopped working the other day and i need it for work so i went to this location because i had gone to them once before and they were super helpful. I had gone in about 30 minutes before it closed and Irving M. had got me all set and ready that moment. Ill definitely be going to this location for now on.

4 stars to store review - only 1 customer rep on Saturday morning, long wait times5 star to customer representative though. Very helpful.

Great quality of service by Alexandra!!

Awesome service by Jared!

I was sent to this store but At&t, unfortunately for no reason as this store was not able to help me with my situation HOWEVER, TIM the manager went above and beyond what his job allows him to do for me for 2 hrs he was on the phone with other At&t employees TRYING to fix the problem. When no one else in that company could or would help Tim did! He is a great asset to at&t in my opinion and has a bright future no matter what he does with his attitude towards people and issues. Tim I truly thank you for ALL you did(tried to do to help me) I appreciate it fully.

Excellent customer service. Went there around closing time to get new line. Store manager Tim was helpful and assisted me through the process. Courteous staff!

Coming here is definitely effective than any other AT&T stores or being on the phone. It wasnt as easy as I thought to transfer a prepaid number to family account. Jared was super helpful and patient the whole process. He made many calls through different service departments to solve the issue for me. I had some bad in-store experience at AT&T store in Cupertino and Palo alto before, but Jared totally changed my impression about AT&T customer service today!

Jared and Alexa were great and helped me with everything I needed. I love my new phone, thanks for all the help you two!

Best service I have ever got from At&T store. Both Alexa and her manager, Jared were really helpful.

It took me close to two hours to just get a new eSIM card.

Went to port a line to new wireless service. They told us that they needed three forms of identity, including a picture of our social security card. 1. This probably isnt legal 2. A photo is easily falsified 3. This is not required anywhere for a credit check.We went home and opened the account over the phone in less than ten minutes, no silly SS card required.

Prompt service! Was very quick and the agent helped and answered all questions. Was out of the store in 15 mins. Will definitely return back for future purchases

Really great service. No hassle, straight forward, clean, fast and feel more educated about my plans and whats available to me. Thanks guys👌

Alexa was very helpful! The workers were helpful too helping me retrieve all my data! Great experience! 5 stars!

Went in to switch 2 lines from cricket to AT&T Manager Irving Was Really Helpful Explained everything very clearly when it came to the new IPhones. Really Great customer Service And Employees at this location. Best location in Sunnyvale!

Awesome service!!

Great at&t store Ive ever went to, great customer service. There’s a sweetest lady there name Alexa she’ll take care of you!

Had a great experience here yesterday. Came in to discuss upgrade options and the person that we dealt with was super helpful and not remotely pushy. Clearly laid out our options and ultimately recommended that we should go to the Apple Store.Great service.

Dismissive, unhelpful staff who gives inaccurate information. We came in wanting to add a line to an individual plan (making it a family plan) and switch the account name from the original owner to the other. The person there was reluctant to give us a full picture on the pricing. Instead, kept asking us what data do you need. I told him ideally we want unlimited data but we would also like to factor in pricing. After that he reluctantly (with some eye rolling) showed us the price chart.To the request of switching to a different account holder, his response was thats a lot of steps. Im sorry, as a consumer, its one simple request. How many steps it involves is at&ts business. Thats something you complain to your company and employer, not me. In the very end, I got no information on how I might achieve this, but was told to go to an account center.

The representatives here do not state about any hidden fee while opening the accounts and when you go to close the account, you will have to pay the fee like restocking fee that was not disclosed earlier. I went here to close my account and after closing my account and returning the equipment he did not state anything about calling the customer care to cancel the service. And I ended up getting bills for a couple of months even after returning the equipment.

Staff wzVery Helpful. Gave me 2 tips i needed!!! Very attentive when enterkng th store!!!

The male clerk was very rude to many of the customers, so we left and will patronize another store to purchase an iPhone 12 pro.

Very friendly & knowledgeable. 5 stars on Google & AT&T Survey because of the quality of service I received. We are looking forward to coming back! Thanks!

The employees at the Sunnyvale store are great! The Store Manager Irving and his Assistant Manager Tim are both great guys. Go to this store for all your AT&T needs!

I love u

Great customer service, very helpful staff came inn was helped right away and manger was very knowledgeable and friendly. Would recommend family and friends it’s a grate spot to get help with ur cell phone or buy a cell phone.

Worst place on Earth. There stores are all unmanaged. For every account related update they keep making us run from call centre to at least two different store with the agent calling in different policies justifying their store and capability

Visited this location multiple times. Got good service every time. Arvind was helpful and clear with all the information. I also found this place to be less busy than other ATT stores in the area.

I had a great experience in AT&T in Sunnyvale.I was looking for a phone for my cousin, and the manager, Irving, was incredibly helpful with finding an iPhone 6 for a great deal. Definitely will visit again!

I want to take this time to say thank you to the representatives at this store location for their hard work! They helped me with my porting issue for the 2 numbers from T-Mobile and as well as signing up my grandparents tv & internet at home. The service was beyond what I expected and I’m glad I made this decision to switch over!!! Thank you to Alexa especially and with the help of her manager Irving!Both nice workers! I will definitely be back for my upgrades!

Staff were super patient and helpful. Did everything they could to make sure we got the best deal.

Have mixed reaction about the guy working there. Asking too many details and provoking me when requested for new sim card. Called customer care and had it done easily

I was having a hard time on deciding what phone/company to go to and Irving Magdaleno gave me the perfect comparisons, it was easy to buy the iPhone XS Max after talking with him

Staff is very helpful! If I had a phone issue they helped me fix my problem! 5 stars!

Great customer service! Carlos was very helpful and explained everything clearly

Very passionate and friendly associate, happy to get work done.

I feel that everyone knows what they are doing.. Customer Service was excellent.. I been there many times and this store keeps being my favorite. Everyone is really helpful

There were so many employees and I was put on a waitlist and waited a good 30 minutes for someone to finally help me. Employees were friendly but the wait time was killer knowing there were employees just roaming around the store and not helping people who were waiting.

In a two minute conversation with this guy, it didnt seem like the guy at this store cared for a customer. Wasnt willing to explain my options. Asked a fee for a new sim card and didnt care if I walked out. Got it for free at the Mountain View store instead.

The staff used term you are not even multiple times when I was at their store. This is truly offending.

Att got my bill wrong, when I tried to explain my point, the one there kept on interrupting me, and cant understand what I said at all. I was angry and asked him if he can let me finish and not interrupt, and he threatened me hell get someone to kick me out of store. Then the manager came and he was able to understand and solve my problem within 5min. I felt pissed off by the first guy.

Terrible service at this store. I was switching from pre paid to post paid and none of the queries were properly answered. When asked about a post paid offer, this was the reply.. we dont do offers here. Maybe these folks need re-training on basic communication skills. First I thought of porting my number to Verizon; Verizon is next door, but since I had been on ATT for 3 years I decided to give another try.I left the store and went to the El Camino Real, Santa Clara, which took me 10 min to drive there but got excellent service from Eric in that store. I was told the offer I was looking for had expired, had few other questions that were appropriately answered. I got my post paid here, had some minor issues with LTE data which were again resolved easily by the customer care. Good service from Customer care too.Try avoiding this place.

Awesome service with super knowledgeable and helpful staff!! They spent a lit of time helping me choose the best phone for me, and later gave me a great deal on the case for it. Thank you!

Great Service! Will definitely return to be helped by Irving!

Great friendly service was able to get the best price plan from Irving.

I came to migrate from another carrier. Jonathan was very patient and helpful. He also remembered I was there the day before. Plans and pricing were clear.

Small and poor shop, good only to address service issues. Consultants are pretty good though, knowledgable and kind, though not fast. They always have troubles with their hardware like printer cant be connected to etc