My car buying experience at Reliable BMW was relaxed and effortless. I enjoy the time shared with salesmen Noah and Shawn. Looking forward to dealing with them again in the future as I transition from the just purchased gas only vehicle to one that is fully electric.

I had a great experience purchasing my new vehicle at Reliable Superstore. My Sales Representative was Austin Foster. He was extremely helpful and knowledgeable. He made this a pleasant purchase.

I recently bought a car from BMW of Springfield. Tim Thuro was the sales rep and BMW genius. We drove from Chicago to pick up the car and we were very happy we did. Not only did they give us a great deal on the car, but also a great deal on the trade-in vehicle. Tim followed-up and helped us get familiar with our new car. One of the best dealer experiences Ive ever had. 5-stars with no reservations.

Emailed the dealer to see a new 3 series and a new 5 series. Which the confirmed they had.Walked in only the find out they didn’t have a 5 to look at. Which was fine. I ask to see the 2021 3 series. I’m honest and tell the sales associate I don’t like the 3 series (it was blue) and it was the only one he had on his lot. Nice man overall, asked him if he minded giving me a rough trade in number on my little car I brought in. He said that wasn’t a problem.He came back 5 minutes later to inform me that the man who does the appraisals said he wouldn’t give me even a rough number because I wasn’t willing to buy the blue 3 series.I will never give this dealership my business after today. What a poor business model.

Shawn & Anthony where very knowledgeable about the vehicles they had in stock & great to work with. If your looking for a great experience when purchasing a vehicle this is the right place! Thank you!

I purchased a used 2020 M2 through this dealership. I had not seen the car in person, as I live in Colorado. I found the car through CarGurus, and called the dealership. The car had just been traded in, but Tim was extremely helpful with the process of purchasing from out-of-state. They were able to turn the car around from trade-in to purchase within a couple of days, and accommodate my travel arrangements from Colorado. Tim sent me a walkaround video, texted me updates, and was just overall very helpful and nice.When I arrived from the airport (near their closing hours), the car was ready for a look-around and test drive. The car was as described, so I purchased it. The purchase process was probably the easiest of the many experiences I have, and I spent no more than 10 minutes in the finance office.Ive since driven it back to Colorado, and continue to get check-ins from Tim weeks later.Great service, great cars, great communication. Exactly what you would hope for from a dealership!

Tim was awesome! Made my first car buying experience a success! I Love my car!!

We worked with Ben, he was absolutely fantastic, we told him exactly what we had to work with and what we were able to pay per month he got us in the car and within our payment plan. Quick easy and straight to the point we will definitely be sending people to Ben in the future, thank you Ben for getting us into our 2017 Audi A4

I had such a great experience with Springfield BMW. The entire team was friendly but our salesman, Corey, was so attentive to us. He had great follow up, wasn’t pushy, and worked to make our needs his priority. Springfield BMW chose a great representative of their company when they hired Corey. It was obvious after an afternoon of car shopping that we will return to Springfield BMW in the future. Also, during this time in all of our lives, they recognized that masks were important to us and everyone wore them when around us.

Tyler did a great job finding the exact car that was right for me. He was very knowledgeable. Easy sales process. Thanks for the great carTyler!

They changed the price of the vehicle I was going to buy when they realized they had more than one customer for it. I offered $72,000 which they verbally agreed to accept. But then the general sales manager came back and told me that it would be full asking price and overruled the sales manager because he can. That is bad business and I will never buy from them or any of their sister stores.

I recently purchased a certified m3 sight unseen and the experience was great. I worked with Christian from initial inquiry through delivery and everything went wonderfully. Christian was easy to get in touch with, sent pictures and videos, and answered my many questions throughout the entirety of the process. Even though I live in Arizona, I would consider this dealership again in the future.

The servicing department completely rips you off. Overcharged for repairs, and once it was all said and done pieces of the car that never had problems for years before started acting up. Even parts that they said “had issues” and fixed without my consent and then charged me for. Just find someone local before you get charged 3x+ the price for more problems. Absolutely awful.

Thank you Reliable for making it right with our vehicle maintenance. Long story short, BMW didnt notify us on our expiring maintenance plan by a couple of weeks. BMW did not agree to make it right at all. However, Reliable took care of us with the oil change and the check up. Well done and we greatly appreciate the extra mile of service.

Tim was awesome with helping us find the perfect car. He made it easy and got us a great deal. Couldnt be more pleased 😁 Thanks Tim!

The staff had the best customer service Ive encountered. They have beautiful inventory. Very accommodating .

Worst shop ever!!!!! Spent 1700 dollars in repairs, car broke down on the way home and they wouldnt pay for the tow, the car has oil coming out of the engine. My son who is an EMT, is out 1700 dollars and a car. The manager is rude and unprofessional. Mechanic admitted they probably forgot to tighten some bolts worst place ever, dont go here you will spend a fortune still have a broken car and have to spend more money on a lawyer

If you care about GREAT customer services do NOT come to this dealership.

Tim Thuro was a pleasure to make a deal withPainless and no pressureMy kind of car buying experience

Very polite, fast service on short notice. good sense of humor, useful staff they even vacuumed out my car for me. The more I learn about BMW as a corporation, the better I seem to like them. Top marks guys. Good job...

Just window shopping.We like that someone didnt jump on us immediately after we got out of the car.The person we talked to was great, very helpful without being pushy and desperate like most other dealers.

Service isn’t very organized & not set on there prices. Already knew my high pressure fuel pump needed replaced because mini in Kansas City read it for 350.00. I told them that but they charge me 150.00 for Diagnostics on my fuel pump for no reason. Before I hauled it up to bmw 1400-1500 for fuel pump. Days later 1800 they said. Complete joke . Thanks for the scam!

We went home with a BMW for my wife. Tim Thuro was our salesman-couldn’t ask for a better experience. Tim is very polite and professional.

I took my bmw there for same issue 3 times and it was misdiagnosed..after first time light came back on, second time I took it back for same issue they replaced part due to it bein under warranty ( assuming the first part was faulty ) third time I go back same issue they tell me they warrantied the first part they put on it but not the one they had to replace it with ? keep in mind they had to replace and it did not fix the issue so that part is now out off warranty ... so second now needs to be replaced which they would not warranty along with something else now needing replaced because they did not fix it at the get go ... ... costing $1200.00 bucks ! Not understanding why they would not warranty there second part they had to replace first one with ? I was very willing to pay for the other issue but not the one they misdiagnosed three times ! They wer cut and dry wen I asked if it was possible that this cudda been the original issue ?? And I said I really felt the mechanic missed it ....Reply was it is possible but can’t b sure ???my reply was I’m certain it was ! I felt this situation should of been handled better and if they couldn’t resolve it they should of asked higher up !! I am very disappointed in mechanics there and at this point I am looking for a new dealership to service my car ! Joe was very nice but should of resolved this issue in a more customer friendly manner because now I do not plan on them servicing my car .....

Thank you from the bottom of my heart for the impeccable service from Sam McCahon at Reliable Superstore/BMW/Audi. Thanks to him, I have the exact automobile I have looking for for about a year. He made the process both easy as well as fun from start to finish. I couldn’t be more pleased. Thanks again Sam!

Correy Irsik and the team at Audi-BMW of Springfield were fantastic. I drove down from Saint Louis to buy the car and their service and professionalism was outstanding. Great job guys, and thanks for the amazing Allroad - love it!

Tim Thuro was fabulous! Professional, friendly, caring, knowledgeable, and entertaining. First time Ive ever enjoyed buying a car!And the car....oh my...Love the car!!! BMW X5. Finally someone (thing) that obeys my commands – “Hello BMW – Call Jake!” “Hello BMW – Too Hot!”I made calls and adjusted the temperature all the way home! And the wave hand thing to turn the volume up or down…oh my…so much fun!Thank you for such great service and a fabulous car!!!!!!Best,Leslie

They seemed very knowledgeable and had great service with my experience. Not thrilled about the cost of the alignment, but other than that it was a good experience.

Very good service and friendly people.

Your standard bmw dealer, helpful staff.

Tim Thuro made the purchase of my new X3 the best purchasing experience ever. He was completely professional and courteous. I gave Tim a list of features I wanted in my new car, and he found the perfect car. Tim kept me posted on the delivery status of my new vehicle with text messages. I appreciate his help.

Amazing staff. Always taking care of me. No issues.

Tim Thuro was amazing! Our experience was painless and hassle free. Tim is knowledgeable, professional, and easy to work with. We live out of state and purchased our car on Friday. It was delivered at our house on Monday morning. Outstanding customer service!

I would just like to say what an amazing facility and staff BMW of Springfield has. Tim Thuro is outstanding and kept me updated with phone calls all the time. He always wears a smile on his face no matter and was very friendly the whole time. I definitely recommend coming to BMW of Springfield for your next purchase, its definitely a great place to buy your next BMW.

Tyler Arndt was fantastic to work with. He just hooked us up with a new 2021 Q8!Thanks Audi & Thanks TYLER!

Absolutely felt easy, no pressure and extremely knowledgeable and honest! Walkedin and out with a new ride!

Tim Thuro was an awesome salesperson, making my experience buying my new car a pleasure, easy and seamless. He was personable, professional, knowledgeable and most importantly, not pushy. I would highly recommend Tim.

My car was dropped off to have a recall repaired. When it was pick up from BMW the screen was damaged. No ownership was taken for the damage & the age & mileage (Under 100k less than 10 years old) my car was some how to blame.

This place is amazing! I didnt even buy my Beamer from here but they sure have helped me out a lot and have saved me a lot of money! Very clean. Laid back. And organized guys! There service team is pretty cool!

Everyone at this dealership has been great to work with! My husband called and talked with Sam McCahon about a car I was interested in but it turned out they had just sold it. My husband told Sam what I was looking for and Sam took pictures and sent a video of a BMW that had just come into the dealership that wasn’t on the website yet. We’d never owned a BMW before, so we decided to come in for a test drive. My husband and I both loved the car and ended up buying it. If Sam hadn’t taken the initiative to help us, I doubt we would have come in to test drive the BMW to begin with. We also worked with Hunter Tremain, who went with us to test drive. Hunter was very knowledgeable and was able to answer all of our questions about the car. Sam and Hunter were both attentive and courteous. They made the car buying process very low pressure and easy.

I cant begin to explain how phenomenal the customer service is here. Joe Moran is exemplary in how BMW wants their customers taken care of. Im loyal to having all my work done here based on all my countless amazing experiences that Joe and his staff have provided.

Great service, communication, Joe handled every thing professionaly and timely matter. Honest service center. Will come back and do more business with them in the futureThank you

Tyler was a huge help in finding my new vehicle. He is very knowledgeable! Showed us multiple cars and wouldnt give up until I found the perfect fit! Very friendly and would highly recommend him and BMW of Springfield!

Will was great! They really did their best to help me get into a vehicle same day. Would recommend them to anyone. Great deal and friendly service!!

Worst sales representatives that do not care about the customer. I have been through two of them and they pretend to care at first but if they can not make that first higher sale to you when it’s not even the exact car you want they will forget about you. They only care about quick easy sales. After I first made a purchase management reached out to me to see how everything went. When I expressed that I was not happy at all they had another sales representative reach out to me. He tried to pretend to help me for a bit but ultimately stopped caring and not wanting to get the exact car I want. Even when I started to decide on buying brand new he simply stopped caring and didn’t reach out to me anymore. I would not recommend reliable BMW or Lexus to anyone if customer service actually matters to you. If you want to be forgotten and pushed into a car you don’t really car for then by all means give them a try. I would give zero stars if I could.

Bought a used car here a week ago. Randy was great and went above and beyond what was expected. We had a very positive buying experience.

Hands down, the best BMW service experiences that I ever heard. We did our regular service after we moved from out of state. They did an amazing and professional job in providing the best customer experience. The team members were respectful accommodative on our needs. Would recommend this to anyone looking for good service experience.

Joey was so amazing at finding me exactly what I wanted! Him and the staff members made everything so easy! Such an amazing dealership with great people! Highly recommend!

*Disclaimer* I review companies/products based on my experience. If it deserves 5 stars, it gets 5 stars. If it deserves 1 star, it gets 1 star.My wife purchased a 2014 Range Rover from Reliable BMW in Springfield in October of 2019. It was used, and had 96,000 miles. My wife had always wanted a Range Rover, and we thought this would be an affordable way to try one out before perhaps buying a new one. Upon buying the car, the finance department talked her into buying an extended warranty (I have my own opinion on those, but I wont post them in this review because it is unrelated). The car now has 101,000 miles and it in limp mode with a check engine light issue. They told us when we bought it that they couldnt make repairs on it, but because of the warranty purchase we werent concerned. We are having difficulties getting the car repaired AND are having zero luck with the warranty covering the beforementioned repairs. I called Reliable BMW and set up an appointment to go in and see if they could help me with a resolution. That appointment was today, and to say that I am dissatisfied with the results is an understatement. My wife owes $28,700 (she bought it for $32,00)on her car, and they offered to give her $15,000 for it if she traded it in. They also did not offer any help with the warranty that they sold. I was proposing to trade it in with an allowance of $28,700, or get Reliable BMW to help us get the car repaired at a qualifying dealership. I know that one tends to get upside down on cars, so i was prepared for that, but wasnt expecting to lose half of the value in 8 months. The salesman (Tyler Arndt) said the manager said this was based on Covid-19, and that car values are low right now. That is ironic, because they had a 2019 BMW X5 with 8,000 miles on their lot priced at approximately $5,000 over NADA retail value. Tyler did a fine job of communicating, I am just completely unsatisfied with the way Reliable BMW of Springfield handled the issue(s). I feel that they essentially sold two products that they will not stand behind. I thought I was being reasonable, but maybe I am wrong. They do wash your car for free if you buy it there.~Nick

I want to thank Jackson in the parts department for helping me with all of my small, yet important to me, questions. As a new BMW owner I had a couple of things on my list that he graciously and professionally helped me with. Thank you. I also want to mention that I appreciate Haley for making me feel at home right from the start. I know that if I have any questions, shell be the first person I seek out. So far, every person Ive come into contact with has been marvelous.

Ive been a customer since 2003. Great autos, of course, but the service is what keeps me coming back. I can buy a car anywhere, but Ive never found a service department that works so smoothly. They put my safety first, never surprise me on repairs, have never recommended anything that wasnt necessary and I always have the same Service Manager, Joe Moran, whos the absolute best. He regularly will top off the hydrogen tires, top off my coolant and doesnt charge me. And gets me taken care of as quickly as possible.

I had a very positive experience with Sam at BMW of Springfield. I wanted to drive several cars including Audis and BMWs and Sam accommodated all my requests and was able to answer my questions about the different brands and models. He was very knowledgeable and helped me compare and contrast the cars and guide me to which would be the best fit for my lifestyle. They all stayed late to help me complete the purchase of my BMW and make sure I got what I wanted. I really appreciated the low pressure sales style and the high level of service from everyone. Overall, it was an enjoyable experience.

Great service department! I have an older BMW and they treat me like I drive a brand new one. Prices are competitive, after all, you pay for what you get especially with BMW! Won’t consider another place to take my car. Thanks BMW of Springfield!

Amazing experience at BMW with Will Rodriguez! My friend and I just went in to look and he sent us out with brand new cars! He helped us in every aspect insurance and to stay in our price range. He did awesome! Thank you so so much so happy with our cars. I highly recommend you see Will Rodriguez when you go get a new car.

Huge shout out to Hunter Tremain!! Awesome sales rep and a lot of fun! My mom purchased a really nice car there yesterday and Hunter went above and beyond to see that she left with it.

Thanks to Will Rodriguez and Gary for helping put me into my first BMW. Am thoroughly enjoying my 335i. Service Dept is also excellent. I brought my car in, and David was highly responsive and quick to address my questions...all with a friendly smile.Paul and team: Thanks for all your help and excellent customer service. This has been a great experience purchasing my first BMW, and I look forward to more.

I went here because I thought that this was a safe place to purchase a used vehicle and wanted a car that had been previously leased so I was wanting to purchase a 1-3 year old bmw. Originally I was looking at and was a bout to test drive an bmw x1 was in the car and they sold it. No big deal its a car.I looked at a 2017 bmw x3 and it was good, no record, good price. Sold me the car without the title (which I now know you walk away with the title the day of purchase unless there has been something wrong with the car), bmw sent the title because it was a salvaged vehicle which they did not disclose at time of sale that the car was t boned and had been repaired by another company which they told me they had fixed the car their (it was cox collision NOT BMW). Buyer beware.

The best service! Thanks BMW!!

I went there to get a recall item fix on my 135. They provided me with a loaner, they were friendly and courteous. Score 4 stars for good service.

Edward made everything easy for me ever since I bought my car from him. And it did not end there. He still helps me out arrange for service and whatever else I need.I would also like to make a shout out for David with the service department. He has always been exceptional.Thank you to both you of you guys!

My experience at BMW of Springfield was first class. Marc delefuente was very informative and helpful as well as friendly with the sale of my X3 and I couldnt have asked for a better buying experience. Brad Perkins in the parts department was extremely nice and professional. Helped me get a nice coffee mug for my new ride and gave me some great ideas for the future. Very helpful and very knowledgeable. I look forward to coming back again and again. Thank you!

Joey Broadbent exceeded my expectations while helping me find the car I was looking for. He was very professional and helped me search for exactly what I wanted. Overall I ended up with a vehicle that has everything I was looking for and it was a pleasant experience while doing so.

Just bought a BMW 320I XDrive. Love this car, yes BMWs are the ultimate driving machine. Will Rodriguez was our sales client advisor. He is professional, knowledgeable and has a great sense of humor. He had the BMW we were interested ready for test drive when we arrived. We negotiated a fair good price, paperwork was completed in no time. I would highly recommend buying from BMW of Springfield. Next time you are considering a BMW stop and see Will and the rest of the team at BMW of Springfield!!!

The service associate lied to me. He said you cant hook a BMW up to a computer to troubleshoot it. They also broke my door handle, and wanted me to pay them $650 To fix it. I dont do business with dishonest places!!

Top notch dealership. All the guys were very professional, extremely informative. They knew there stuff. Answered all my questions. Elvir treated me with the utmost service. No high pressure. Walked me through the entire process of purchasing and introduced me to the service guys and how it all works.Highly recommended dealership to get value and excellent, professional, respectful service!

I got my drivers license back road test. Easy. No appointment

Looking for a slick BMW without the hassles? Then visit Haley McKinney, Client Advisor at BMW of Springfield. Haley is an extremely knowledgeable salesperson when it comes to BMW and is low key. She is a pleasure to deal with and will make you glad you stopped by. No more excuses people, this will be a pleasant experience for you, Haley will see to it. Take my word for it - Haley has it going on.

The BMW service director Joe Hartigan is one of the best in the business. He will make your BMW perform like it was meant to perform, his attention to detail and customer service is outstanding. If your BMW ills, bring it to Joe for the best BMW service in SW Missouri...

Always receive great car care and customer sercice!!

The 2020 X7 is a wonderful vehicle good gas mileage for the size of engine that you get would definitely recommend is only $103,000

Worked with Will Rodriguez on our BMW lease last week. Will was extremely knowledgeable and hard working. He answered all of our questions, no matter how many, and pulled several cars into the bays for us to look at, even though it was freezing outside and we stayed in the warm bay! Finally, the car we wanted was at another dealer and he kept us informed as they had it shipped in for us. Great job Will and we highly recommend him!

My experience here was great. Had to pull off of the road at night to stop in the parking lot here. Didnt get shot. Im pleased.

What a great sales team at BMW from Joe, the Sales Manager; to Will, the Sales Rep; to Stephen, the BMW Genius, to Tom, the Business/Finance person. Best customer service ever from all! Helpful beyond the imagination is putting it mildly. Thank you all for making my car buying experience so pleasant!

Parts are very expensive, of course, but they keep things in stock which can’t be found elsewhere locally. And, they are friendly to deal with.

They tried to charge me almost 2000 dollars. For. Not having hardly anything to fix back on my car. They shouldnt get 140 an hour for laber the aint no doctors the charge way to much money

I have owned 8 cars from Reliable Superstore. 5 of them being BMWs. My last 3 Ive purchased from Marc Delafuente. The buying experience with Marc is second to none. He is attentive, responsive, and willing to work to get you the car that will best fit your needs and wants. Service is also exceptional and only looking to get better once they move to their new location across the street.

Good dealership. On our last trip to Illinois, our X5 popped up a low tire pressure warning as we were leaving the motel. BMW of Springfield had us in and back on the road again in a little over an hour. Not bad for an early morning show-up at the door with no advance notice. We were offered a complimentary car wash but took a pass as we wanted to get on the road.

Our bmw 325i was in the shop for 1 month and problem still has not been fixed. My parents had to drive the car back when it was icing and the car ran even worse. Its sad because Ive had such great experience with Audi service. After spending hundreds of dollars and time, car still stalls. Also, when repairs were finished, no paperwork was given. (So I had to pick it up, which took an hour). They did allow us to ship some parts that were needed additionally the 2nd time around. They provided the labor costs and we supplied the parts, which was very nice of them. But after 1.5 months how is the problem still not fixed?When I went to to pick it up, the service manager was very sweet. However, Joe Moran just peaked his head from the office to avoid contact. After 1.5 months and hundred of dollars wasted, they cant figure out an issue on a 2004 bmw. Do not go here to get your car fixed. Will never to business at BMW again.

Haley is amazing! She worked for us to make sure we were happy and confident in our purchase. She didnt sell us anything -- she showed us the best options, explained the process, and guided us to what worked best for us. If you want to buy instead of be sold, she is who you want on your side!

Hunter Tremain made my car buying experience crazy fun and easy and pressure free. The very best part is the whole team of people working together to make the process fast and stress free. Stephen Randall and Corey Irsik were also so helpful and it was great to feel like I was being helped by really good people. This is my second positive experience with BMW. I’m pretty sure I’m a lifer now.

Had a great experience. Spoke with Sam and he answered my many many questions. Very kind, very professional. I highly recommend this place and speaking with Sam when looking for a new vehicle.

Wonderful experience! Gentleman named Sam McCahon was extremely helpful and very knowledgeable about vehicle specs. Definitely recommend using him to shop for your new vehicle!

Staff courteous, knowledgeable and patient with the process. This is our second purchase from Springfield BMW. We have our favorites to work with: Will(sales advisor), Joe(service advisor), Stephen(Im not kidding, BMW Genius), JOE(sales manager), Tom(business manager). Thank you. We just drove home in a new convertible. What fun. Dan and Kathleen.

Stopped in the other day just to look at what they had...had no intention of buying anything that day...found a nice car with a nice price. Meet Wilfredo Rodriquez and Andre Flori. I bought the car and love it. I highly recommend Wilfredo and Andrew for all your car needs!!

Haley Rose helped me find a new BMW for a gift to my wife. Haley was a patient listener and I was able to make an informed, no-hassle decision with her help. Everyone at BMW is friendly and willing to go the extra mile (literally, Haley came out to my business when I couldnt make it to the dealership). Very happy to have had their help on two cars now.

Outstanding customer service and a great team at BMW Springfield.

I have never even considered walking into a dealership to purchase my next car, but I received a recommendation and gave it a chance. From the time I submitted my information online through the final paperwork, I received excellent service and was treated like family. Will and Marc made sure that I was given the best, most realistic options for my situation. They both worked together to make the process quick and easy while setting me up with an excellent, reliable vehicle. These two will work hard to set you up with a great deal, and will leave you wanting to come back for their honest, excellent service. If you are even considering leasing or buying a new or certified used car, go see Will and Marc. You will not be disappointed. Respectful, honest, reliable.

Andrew was very helpful, friendly and professional. He helped us find the perfect car, and we got a good deal, too. It was a pleasant car buying experience. Paul and Mark were very helpful and friendly, too. I recommend BMW of Springfield.

Will was great!! As soon as I stepped on the lot he helped me narrow down my search for the right car according to my needs and wants in a car. Talking to Will, you know right off the bat he knows his cars. I will definitely recommend him to everyone I know. Thank you Will!

We have two vehicles serviced with BMW. Theyare professional, friendly and informative. You will be taken care of when you do business with them.

I had a wonderful experience with the nicest gentleman named Sam McCahon. He was so patient with all my endless questions and was nothing but kind to me. I highly recommend this dealership.

We are not a easy sell. And from the start Haley Rose worked her butt off to find a car to fit our budget that we LOVE!! No pressure and lots of patience. High recommend BMW Springfield. Thanks Haley for being so nice!

We have had a great experience working with Haley McKinney at BMW of Springfield. Haley kept us posted about the model of Audi A4 we were looking for without placing pressure on us to make a purchase. Haley is knowledgeable about her product and has a very personable approach while working with customers. We are going to love the Audi A4 she located for us!

Haley was amazing! The ease of purchasing my x5 and overall attitude of wanting to make sure I got exactly what I wanted! Love the management staff and service team and will only buy cars here.

Stopped by the BMW dealership to have a front tire replaced. Ended up driving home in a new Audi! (The dealerships are right next to each other) Anyway, what happened??? Well, someone named Haley happened. Thank You Haley for being such an impeccable clint advisor. You were simply great!!!!

Joe in the service department is amazing and really attends to customers, I highly recommend getting your car serviced here. It’s worth the money.

Joe Moran and his staff impress with knowledge and focus on customer experience. IMO, this sets this dealership head and shoulders above others. I have owned over 10 BMWs (in addition to other makes in my 53 years) and find many dealership lack emphases in the service department; many times it can feels like an afterthought. For me, this means diminished owner experience and value proposition.This is certainly not the case with Springfield BMW.After having the will to live sucked out of me as two other service departments floundered for nearly two months to correct a mishap made during recall repairs, I petitioned BMW USA to have my vehicle towed to Springfield BWM (no small distance). I did this because Joe Moran was able to ascertain the problem while speaking over the phone with the service advisers of the offending dealerships.His knowledge got me in the dealership, his determination to see a job well done on each visit earned my trust, while his attention to customer service keeps me coming back. I have not looked back.Over the next couple of years, I have seen Joe promoted(!), and continue to positively impact the service department. The customer experience at Springfield keeps me in the BMW business; perhaps more so than the product.

Great experience purchasing my new Driving Machine! I been looking for a sales advisor for quite sometime now. I showed up unannounced and Haley McKinney stepped up to the plate and sold me! She was enthused, persistent, and patient. Thank you for the great service...until next time!

I had an unbelievable experience!, Will R and the whole staff at Reliable were extremely professional! I came in just to look at what was out there and Will was very nice and answered all my questions! Made everything SUPER EASY! Ask for him when you are in the market for a new or used vehicle.Will buy from them again!

Experience was great with Haley. She owns a Bimmer which was evident in the answers she gave to my questions. Any question she wasnt clear on she would seek out and find someone with the answers. I felt comfortable and confident when purchasing my car.