Have never had any vehicles serviced here, but the parts department always takes care of me. Ordering whatever parts needed to keep my Subaru running strong and I always have peace of mind knowing its genuine Subaru parts.

Salesman was great. Service department always leaves my car clean! No complaints:)

Always a great experience at this section of the Green Store! Go see Joe Surratt anytime youre looking to buy and hell treat you like one of his own.

I just purchased a 2021 Subaru Crosstrek and I am absolutely LOVING IT!!It was such a reliever to have great service from Brian and the whole Subaru team! Brian was super helpful and informative. He was very attentive and definitely provided the best customer service! I was even provided a tour at the end for when I need to schedule routine maintenance. Very professional and I would easily recommend to everyone!! Thank you for such great service. I will definitely be using those free car washes as well!!! Ask for Brian!

We were just doing some early checking on possibilities and the guy we were with was very helpful and personable. No pressure, just information we asked for and a few helpful insights from his own experience working with them in the past.

Alvin, their top salesman is wonderful! Sold my mom a car she absolutely loves, even synced her phone and showed her how to use every feature in the car.

My recently purchased 2021 Outback is so much quieter than my 2019 Forester was, and the ride is smoother. We have all the safety features that the Forester had and more, som were very pleased.

The workers here are all super nice and really helpful!Edited to add: yes I will definitely be coming back. Devin Norris is one of the only car salesmen Ive ever met who actually wants to help the customer, not just make a quick buck. And I havent even gotten a chance to purchase from them yet, just get some stuff fixed

Blew a speaker. Kia uses 2 ohm, everyone else uses 4. So theyve cornered the market on that. Then they dont sell the speaker its an assembly (code for well never sell these other parts, throw them in with the speaker and call it an assembly) $252 and change. For a speaker. Last time I went they said I needed ALL my fluids changed. At the same time. Got a second opinion and the mechanic asked me what Kia was smoking. Id honestly never come back here if they hadnt cornered any type of market I try to fix on my vehicle..

Fast and friendly. If you’re in the market, Give Devin Norris a call. He was outstanding to work with. Well done.

Great service department! A very professional staff and took the time to explain everything. I highly recommend them.

Always great dealing with Alvin and the team at kia/ subaru. Havent steered me wrong yet

Ezella was amazing. We appreciate all her assistance.

Sometimes good sometimes not. It takes too long to get in. I needed a headlight replaced and I could not get in for two weeks.

Bought a 2005 gmc envoy from here and half way home a engine light came up and I have taken it to two chevy dealers at this point because it was sold as is and Im looking at buying a new head because cylinder 3s exaust valve and seat is burnt. I dont recommend anything that isnt new.This is after I called the number below. I was told that I had signed the paperwork for it being a fixer uper I knew that and I was just trying to confirm that I now have a vehicle that is worth roughly $1000 and I overpaid for it in the first place now I have to find a dealership that will change the head out for under $3000 so all in im probably going to put down around $7000 into a car including the car thats worth around $4000 on a decent day in good condition and without mechanical flaws. not to mention that It took forever to get my title.

Loved working with Julian! He was phenomal in explaining all of the features of the vehicle.In addition to that, I live out of state and had some issues with registrating my vehicle. Julian came to the rescue and was able to send over everything I needed very quickly. Highly recommend working with him.

Very personable, good customer service, and communication

JULIAN JULIAN JULIAN!!! Baddest salesman in the business! Once again, he managed to come through. I am thrilled with my purchase. I came in with the idea of getting a specific vehicle and JULIAN made 👏🏿 IT 👏🏿 HAPPEN 👏🏿PERIOD! Their new finance guy is also one hell of a guy! Very satisfied this year! Thank you Julian and Brian Austin for being personable and diligent in assisting me. Happy customer!

Great place good value for moneyProfessional staff

When I showed up to look at the car I had an appointment to see, and had driven almost two hours to see, was informed that it had been taken to the auction, but was currently in its way back. Still ended up buying the car, and my salesman Alex Wells was awesome. But he had promised that he would order a bumper plug that was missing, then he quit, and I never heard anything else about it. Have attempted several times to contact them about it, but never hear anything back. Also received a recall notice, made an appointment to get it fixed, but never received any confirmation of my appointment.I love my Subaru, but ill be deal6with another dealership from now on.

Amazing people and wonderful environment. They took care of me extremely well and were very knowledgeable and caring. Mike Bossman was the sweetheart who assisted me in my purchase as well as Mike Fisher and Carly Crawford. It is a great team here at Green and I am very blessed to be apart of Green! Thank you all for all of your help!

My car started acting crazy on road trip they diagnosed the problem but couldnt help. They found dealer near my house.

I bought a 2016 Subaru Outback for slightly over 12k. Less than 2 weeks later nearly everytime i started the car the key would not come out and I would often struggle to get it to release for upwards of 15 minutes if it came out at all. I set up a service appointment online and received a call that since I marked other and it was not a typical service a technician would call me back with a time to set up. I never received a call so I called again after a week. They stated again and advisor would call me for an appointment soon. After another week I called again and was rudely told that no one called me because I stated I didnt want an appointment and had the blame placed on me. An appointment was finally scheduled and my gear shifter was replaced for more than $500. I was told it is a common problem but not a recall so their was nothing they could do other than to fix and charge me. I will never come here again.  Also the email in the reply to this review doesnt even work so I have added this comment to explain.

Our experience purchasing a new 2020 Subaru Forester Touring at Green Subaru in Springfield, Il was excellent. The sales staff (Alvin Robinson) was courteous, friendly, helpful and knowledgeable. Not only was purchasing the vehicle a pleasant deal, the vehicle itself is great. As far as I am concerned, the Subaru Forester is the best SUV in its class.

Service department is very good, friendly and fast.

Very clean an very friendly

Best Subaru service experience ever! On a business trip from Dallas, Texas, called the Bloomington and Peoria Subaru dealerships regarding an oil consumption test followup (simple 1 minute oil dip stick visual and number jotting on a form after hitting 1,200 miles on a fresh oil change) to no avail. Neither dealership was willing to help and eagerly passed the buck. Had grudgingly resolved on driving all the way back to Texas to restart the test, when I called Green Subaru as a last ditch effort to get help. Jared/Jarret, took my call and was amazingly eager to help and invited us in. We dropped in with our 2013 Crosstrek and enjoyed the shortest wait in the most amazing customer lobby I have ever seen. (Free popcorn, coffee, and even a soda fountain!) The car was seen and test completed in under 30 minutes and we were happily on our way back to Texas with updated results in hand. Thank you Jared/Jarret and Green Subaru for living up to the Subaru promise of Family, no matter where you are in the world.

I made an appointment to take care of an airbag recall (shards will fly out of the air bag if it deploys and I can’t turn the airbag off). When I called just to confirm my appointment (I live 2.5 hours away from Springfield and wanted to make sure the appointment was not delayed or anything) and they told me they did not have the part to fix my recall. I set my appointment at least a month in advance, so I’m not sure why they did not have it. They did still want me to come pay for full maintenance though, and they would schedule an appointment to fix the recall at their convenience. I canceled the appointment all together and just called a corporate office to find out what was going on, and why Green Subaru would schedule an appointment to fix a recall, but not order the supplies to fix the recall. The corporate office told me that Green did have the part, but since my appointment was canceled they could not fix the recall. And they could not fit me in any later in the day because they only do recalls before 10:00am. I would not have canceled my appointment if they didn’t tell me that they couldn’t fix the recall. Now I am left with a recalled airbag.. I only tried to come to Green Subaru in Springfield because when I went to get maintenance and a separate recall (undercoat issues) fixed in Peoria, they “changed my oil” but did not put any oil back in. I drove for quite awhile before realizing my engine had absolutely no oil in it (I should have checked, but I thought a dealership wouldn’t have any issues like that)...

Ezella is a wonderful person and has helped me alot with buying my new car

Super nice guys, they even stayed late to help me get a car.

Terrible. They lied about giving my car and oil change and when I was suspicious (no oil change date sticker) I called to confirm I had in fact received and oil change and was told yes. I was getting other maintenance done so they may have just forgotten. No big deal right? If they had been honest I would have then just made another appointment for an oil change.Fast forward a few months and I get a low oil warning on my car and when my boyfriend checks I am almost out and the oil filter is dated January. They definitely didn’t change my oil. I called back to get one scheduled- but also to speak to a manager and left 2 messages and was never called back. Worst customer service I’ve ever received. First a lie and now they’re ignoring the problem.Update: I see the response below. I did already call and leave a message on Pam’s voicemail 2 days ago and didn’t receive a call back. It shouldn’t take this much effort to make contact.Update number 2: I finally got a message from the manager saying I could come in for a free change. So I did and it was fine and they were nice. But then they said I needed a battery ($175) and I’m suspicious enough that I picked it up and took it elsewhere and got a new battery for $80. I don’t plan to go back.

Just went for a test drive but was treated well. Have had a hot/cold relationship with Green dealers not all alike.

The service dept at the dealership is top notch. I was a traveler in distress and they found the problem and had me fixed up in no time flat. My technician, Blake, took the time to come inside and explain everything to me. Great job Green Subaru!

I had a 2008 Forester (a great car) with about 110,000 miles in good condition. Several dash lights came on. The service dept. determined a new battery was needed. After replacement, the car driven home late afternoon. Next morning, the car was completely dead. Started by AAA and returned to the service dept. After a couple of days, no resolution. Rented a car from Enterprise.(No offer of a loaner). A week later, it was determined that several sensors were bad. They were replaced and the car declared ready. Drove about 1/2 mile and the car died n heavy traffic, Towed back by AAA. A week later it was determined that the alternator (replaced about 2 years ago) was defective. It was replaced and the car ran fine. I immediately traded the Forrester in for a Toyota. I had considered another Subaru but not from here.. Diagnostic errors, miscommunication, and misunderstanding. No relief from the Subaru General Manager.

Team Green did a fantastic job and put us in an Outback that we wanted. Ryan and Mike went above and beyond to get us in the car and survived our kids while doing that. Super customer service, great atmosphere, no pushy sales pitch... just your honest down to earth Team of people that get you in a vehicle you want. Awesome, feel good people and a fair deal! Thank you Team Green!

Just had an awesome car buying experience at Green Subaru Springfield Illinois today. A shiny new 2018 outback sits in our garage and we could not be happier with our car happening today. Our sales master, Julian Rogers was absolutely awesome, he was very patient friendly and knowledgeable. And when he couldnt answer a question he said I dont know, let me find out. That kind of honesty is kind of rare today. It was a great pleasure to work with Julian, and now he is our Subaru sales expert,,,, and we are his customer! Thanks Julian! ( all the rest of the team was great as well ). Keep up the good work! Joe Maddox

Everyone is friendly and not at all pushy. Our salesman was Julian Roger. He was the best. He explained all the safety features of the outback. He would greet us and ask what he could do. We went back several times before buying and he never seemed upset. He wanted us to be ready.

Service, service, service. From the moment my husband called him to say we would like to look at a car, Alvin Robinson listened and assisted in every way possible. Our experience at the dealership was excellent. Everyone involved met our needs and helped us get a great Subaru Outback. We live in Charleston, Illinois, but Green’s is our choice for a dealership! Thank you, Green Subaru!

Alvin Robinson helped us in our search for a car. He was very knowledgeable and easy to work with. I dont usually enjoy the buying a car experience but I did this time. Thank you very much. We love our Subaru Forrester !

Alvin was terrific to work with. He was very honest and up front with me about everything. Ive had issues with salesmen at this dealership in the distant past, but Alvin made this process easy. I wont hesitate to shop here again.

Ezella Howse was amazing to work with when my husband and I purchased our new Subaru. Our experience at Green was super impressive through every step and we look forward to continuing to do business with this great dealership!

Julian was the most attentive, courteous, and honest salesperson that you could hope for. This was my first new vehicle, so I wasnt an easy sell. I shopped at my home dealership, but they not only didnt match the price; they also didnt match the courtesy or followup. I decided to drive the extra 70 miles and Im sure I wont regret it.

Our entire experience was amazing! We worked with Alex Wells and he made the entire process seamless. From financing options to the detailed instruction on the features of our new Outback, working with Alex and the rest of the team was stress-free and actually enjoyable (how many people can say that about purchasing a car?!) Definitely plan to purchase all of our future vehicles from Green!

I am a first time buyer of Subaru. I had a wonderful experience with my sales agent Devon. He was professional, thorough right from our start of search up until buying and follow ups. He went out of the way to help set up appointment for my previous car detailing. I highly recommend him and green Subaru Springfield il

Stone Casad made this the best car buying experience my wife and I have had. My wife bought the car of her dreams without pressure. Stone and Keith really helped make our car owning dreams come true. These guys are highly recommended. Thank you!

Our Salesman Alvin Robinson was wonderful. The entire Staff was great including the Sales Manager Mike Boss man. This is my second Subaru for me, but the 4th vehicle from Greens. They take great care of us and are always willing to work a great deal.

Terrible salesmen. Dont know math. Try to low ball you

Julian and Keith were both amazing. They went above and beyond to get my boyfriend and myself in 2 really great vehicles. Great customer service and down to earth definitely deal with him

Julian was very helpful. Not pushy at all. I have never enjoyed the car buying experience but he made it pretty painless!I highly recommend him!

Such a great experience. Extremely helpful. Not pushy at all. Didnt feel pressured at all throughout the whole process. Definitely gave me a fair price on my trade in. About $5,000 more than any other dealership was willing to do. They also worked with me with getting all the warrantys and service protection I wanted with staying at my optimal monthly payment. Julian Rodgers was my sales associate and he did a great job making sure I was happy and had everything I needed.

Great experience at Green Subaru! The entire staff was friendly and made the process relaxing. Shout out to Alex Wells who hooked me up with a 2018 Forester and all the perks associated with it! Big thanks to Ryan Maisenbacher who met me on his day off to pick up the title.

The staff is courteous, knowledgeable, and not pushy! It was a fantastic car buying experience. I felt listened to and like they truly cared about finding the right car for me.

2016 Subaru WRX engine replaced already with only 30k miles on it. Their refusing to buy the car back even though they sold a tuned vehicle with a fake warranty. Their not keeping scheduled maintenances and their months behind on repairs.

The stuff was friendly and kept me informed as to the status of my car while it was being worked on. They also have comfortable chairs and a few snacks for those who cant leave and that was nice since I was there for my lunch hour.

Easiest buying experience ever, always treated more like a friend than a customer. Todd Nabb is knowledgeable about the products he sells and always goes that extra mile to ensure customer satisfaction. My fourth purchase from Green Subaru everyone smooth as silk.

We went in for test drive near closing time. Even though it was late everyone who assisted us didnt rush us. Everyone was polite and worked with us on making the best deal possible. I left with a new vehicle which seems really like a nice one.

Well the sales side did me AWESOME lets see if service is the same over the next few years. Thanks Ray, Nadim and Devon!!

We had a problem with our Subaru and needed it repaired before upcoming travel. Spoke to Dalton who was exceptionally helpful and got the car taken care of promptly. We really appreciate the great service.

Had a great experience with Green Subaru. Kenny and the entire staff made the purchase process super easy! I would definitely recommend this dealership to friends!

Bought an Outback from Stone. He is decent, genuine person and neither he or his manager pressured me during the process. I felt the negotiations were open and my point of view was respected at all times. I will buy my my next Subie from these guys👍

Excellent service, comfortable waiting area, and in and out in less than an hour for my multipoint inspection. Thank you Green Subaru for doing a great job!

From the time I walked in the door to driving away with the car we bought, the experience was pleasant. I usually buy my vehicles from private parties because past experiences with other dealers were unpleasant. Todd Nabb treated us well and was enjoyable to work with throughout the purchase process.

They made the entire process painless and efficient. Kudos to Jake who was very knowledgeable on the vehicle and especially personable with us. Very good experience overall.

The salesman was great to deal with but many of the policies at Green Subaru are terrible and out of touch with reality. Green expects the buyer to pay money immediately, but only allows a limited refund (and NOT immediately!) for overages due the buyer. I had a sub-par experience with my recent purchase/lease. If it wasnt for the fine salesman, I would have gone elsewhere.

Absolutely awesome. Second purchase from this dealer and this salesman. Thanks Mike. I highly recommend the Green Subaru Dealership and Mike Bossman as your personal sales expert.....Happy Happy

First time, great experience!

Great experience at Green Subaru. Love the new Legacy. Will highly recommend the dealership. Thanks

We have bought from Alvin Robinson in the past and will continue to buy from him in the future. Today I got my Suburu! Thanks Alvin for always making the buying experience wonderful!

Amazing buying experience. Kenny helped get me into my dream car quickly and with an awesome deal! If youre looking to buy, ask for Kenny!!!

Purchased a brand new Subaru Forester there yesterday! We were given a very good deal. Its the 2nd car we have purchased there! They also gave us lifetime warranty on the drive train.

Always friendly and concerned for the customers needs. Go out of their way to make you comfortable and ensure you don’t pay too much.

Michael Bossmann was very helpful throughout the process. He kept us updated about arrival times of our new Forester. He educated us on the bells and whistles, which were numerous, and showed us lots of knowledge and patience. Pleasure to do business with him, and the other Green Subaru employees who helped us along the way. And I cant forget the ballcap🙂

Our salesman is Alex Wells. He made us welcome and able to answer our questions. A great salesman.

Talked with Todd about a Subaru. Todd was patient and understanding, although Subaru isnt the car for me I highly recommend talking with Todd.

Seventh vehicle bought at Green. Micheal Bossman is our friend. He is a fantastic salesman. Micheal deserves the highest praises.

Pleasant experience. Courteous staff. Helpful with answering questions regarding the vehicle or paperwork.

Test drove and purchased a used car in one trip. Pretty simple transaction. Very easy to work with. Pretty satisfied with everything.

Great service from start to finish!! Julian and the team handled every detail very professionally.. Highly recommend Green Subaru!!

Green Subaru was great to work with. Michael got me a quote right away, shot a video as the car had just came in and sared it with me. They were friendky and helpful and i feel i got a fair price.

Very friendly staff in a very nice comfy waiting free snacks and beverages

Friendly people, not pushy let us take the car for a long test drive to really see if we liked the vehicle

Well I would really like to thank Keith n Julian got looking out for me on the 2012 Kia. I really love it and would refer anyone to come check them out..

Gotta love this place! Great staff!

Always great service my family has buy couple vehicles from this place always great communication makes buying easy and trustworthy, and Alex Wells is very helpful~ great services!!

They were very accommodating and fair. Julian Roges was very easy and pleasant to work.

Had a great experience purchasing my first new car- they were willing to answer all of my questions.

Havnt had outback long, but can say the ride is comfortable. Gas milage acceptable and its a great looking car.

Julian was very helpful. I had a very pleasant experience and would recommend others.

Awesome. Everyone I encountered was courteous and welcoming. Made you feel like family.

Just want to say Todd did a great job on selling us the crosstrack he is truly a professional at his job.we are very pleased with our new purchase.

Took in my Impreza to get a new FOB programmed. The Service Staff was very friendly, accommodating, and professional. Plus they took my car through the wash for free!

Very friendly and helpful staff willing to go the extra mile to ensure you are taken care of.

Alvin was very informative, found me a car suitable for my needs and gave me a good deal. Im a satisfied customer

Todd Nabb was easy to work with. I appreciated his straightforward manner, his knowledge of the vehicle I was interested in, and his knowledge of the car market in general.

So my situation is far from your average experience. I had bought a 2019 Impreza WRX STi brand new. I had window tint and all season tires put on it at the dealership. Originally when I first picked up my car every single rim was scratched along with most of the windows. I talked to the service department manager and told them what happened. They told me they would make it right which they ended up doing. Nonetheless it kind of sucks buying a car that over $40,000 and the service department damaging the rims. They ended up replacing all the rims and windows that were scratched so in the end they did make it right. Just be worry of your cars condition before and after taking it in for work. If they damage it they will make it right. I wish I could leave more than one star but that is hard to do when they couldve just taken their time to do the job right. Its such a bummer that a certified dealership did this to my car in the first place but they did fix their mistakes in the end.

Amazing Car Buying Experience - Be sure to ask for Kenny Morstatter! Our current Subaru has 232,000 miles on it so we decided its time to buy a newer one so we can keep driving this one! This is our third Outback so we knew what we wanted!From our first phone call with Green Subaru, we were impressed with their low pressure, straight forward approach. We felt lucky that we got Kenny as our salesman because he was incredibly knowledgeable about Subarus and helped guide us to the best decision for us.We drove 1 1/2 hours to the dealership and explained up front that we were limited on time. He understood that we were busy so when we arrived, he had pulled the four best choices for what we had told him we were looking for. He shared the pros and cons of each one and showed us cars that were $10,000 apart in price but in no way tried to push us one way or the other.The pricing was fair and the entire sales process was easy. The GM Nadim and the Business Manager Ryan were both amazing to work with and we did not feel any of the typical pressure you imagine in the car buying process.Kenny was so patient with all our questions and made us feel like we were his most important customer. We left feeling like we had made a new friend and will definitely be returning to do business with Green Subaru again because of our experience with Kenny!

Great service to department of automotive

First once you buy the car your done. I had stains on my new 2018 Subaru Forrester. Took 3 times to get it cleaned. My Sirius radio free trial quit at 3 months.Todd who sold my car didnt get me fixed. Tried on my own Siruis they didnt understand why it wasnt working nor fixed it. Im been sitting here for a simple oil change for over an hour..I checked 5 minutes ago only to be told 10 minutes more. I wish I never had changed from my Chevy Volt to Subaru. I am NOT HAPPY with this place..I will again shopping again for Chevy..This is ridiculous! Be careful!!

Friendly and helpful staff. My only challenge is when you go in for a checkup and they make all sorts of suggestions for additional services that are $$$.

Well cared for. Todd was recommended to us and he lived up to our expectations.