Clean. Well organized and fully stocked. Great customer service from Ms. Marcia. A lovely lady. My wifes favorite HD.

The people are so friendly and very helpful this is my favorite place to go.

Customer service rep was really strange and seemed super lazy. She called up the manager on the phone for me but then had a regular conversation with the manager talking about their weekend and how they are doing and stuff before asking about the problem I was having. He gave his quick answer and then she continued the conversation with him after the question was answered. Nothing wrong with the store though

My favorite Home Depot. Great service and they always have everything in stock like no other.

Went to the Southfield store on Southfield road. Shay Bowie was very helpful. While helping me, she was also helping another customer. Very patience and professional. Keep up the great work Shay.

Bought cement steps from them. They broke down quick because there was too much sand in them. Concrete on top, sand inside. Also ordered a faucet from them. Said it would be in three days from the order. Nope. Been almost 2 weeks. Cancelling the order and buying from Amazon. This is ridiculous.

Always clean nice customer service you can find things here nice and organized

Knowledgeable paint counter representative this time.

I recently went here looking for somthing I had no idea about. I was directed towards electrical where I met who think was named Marques, he was super recent to the new section bit still helped me out tremendously... after he solved my 1st project he walked me to me next few asks... this is where and when I knew I had to write a review and a recommendation to increase this mans salary... he greted everyone on our way from isle to isle as he helped me on my store visit... hiring and promoting people like this gets me coming back to home depot every time

I want to give a shout out to Ted and Greg. They are the sweetest guys. Me and my mom need help.Oh I forgot this other nice guy I didnt get his name. He heavy built guy dark skin with locs. When we asked him. He did not hesitate to get us help who was Ted worked in the department. Before that we ask Greg. And he did not work in that department. But he went above and beyond to try to help us. Then he also sent Ted to help us, Ted explained to us what we needed to Install a toilet. This was our first time. Guess what? We did it. Thank God for Ted and Greg and the other guy. Excellent Excellent Excellent customer service. I hope the manager read my review because they deserve excellent recognition!!!

Customer Service desk is very friendly and helpful. I had a difficult transaction with the cancelation of an online order split with two payment methods. The item ended up being in stock, so they were able to take care of the refund and subsequent repurchase.

Clean usually pretty quick in and out. Staff quite helpful they don’t turn and run the other way when they see a customer looking for help like other locations. Not related but related but 9 times out of 10 you’ll see some nice eye candy😁

Employees there are VERY helpful, I would see an employee walking pass the isle I am in, to ask a question(even thou, it appear they going to do something, BUT, THEY STOP TO HELP ME. This happens ALL the time. Team Home Depot

If i could give no stars I would, they were so rude and unprofessional I’m never spending another dime at Home Depot. A guy in the hardware department was helping me I asked him about some door knobs he took his apron off while in the middle of helping me and walked outside to smoke. Then i stood there for about 20 minutes before I found someone else to help me, first thing he said when he walked up is this ain’t my department! Then proceeded to start yelling people’s name’s, i was just so stunned no body wanted to help. I just left the hardware department without what i was look For and i finally found another guy and started to ask him about fencing products and installation he told me he didn’t know anything about bout it just look online. The only good thing i got out of this trip is some paint. But im never shopping at hd again

Excellent curbside pickup assistance! Very clean and welcoming employees! I recommend this location to All! Very fast service and efficient! Thanks!!!

The employees hide in the bathroom and play on their phones. No one knows where anything is either. Also the carts are all over the parking lot.

Great .......had most everything we were looking for, great help from associates.

Me and my daughter came in to buy a stove this representative. Supposed to help us, he told us to come back Friday. My daughter left a message on the voice mail he never responded back. If you a representative say call thats what we did, he did not call us back, gave us his card. And this is a old man you would think he had more sense than that. So we came back that Friday. Another worker act like she did not know what she was doing. So we came back Tuesday. We asked to speak to a Manager. Mr. Connors was so professional. We explain what happenedHe got the job done. Real nice guy. He explained everything, we was so grateful. The older guy was sitting there at the desk, and my daughter ask him. We call you but you ever responded. No response but had a dumb look on his face. Thank God for Connors if we have good people like him in this world. It will be a better world. Thanks Connor

One of the most used Home improvement stores in the surrounding Detroit Metropolitan area. We definitely need more assistance in a very under served area.

Aha! They can direct you when you might think that they dont have it. After spending the better part of 20 minutes looking for a particular machine screw I was heading for the door when I spotted an associate and low and behold he directed me to the exact location of where to find just what I was looking for. And I do mean exactly. To the very drawer where I found the machine screws that I was looking for. Ya cant beat that. You go Home Depot.

Nothing is ever in stock here and the staff is always rude and unhelpful.

25 minutes on hold just find out if they had a carpet cleaner for rent. Finally gave up after nobody every answering and being bounced around. Customer service -2 stars!

Just because of how rude one employee was I will never in my life return to this store I will drive an hour away also I have spent tens of thousands of dollars in Home Depot and they do not take samsung pay im starting to question home depot itself entirely due to rude employee and the painful experiences of not being able to pay and getting an employee to help me get tool see you Southfield Home Depot NEVER AGAIN!!!

Very grateful for the guy that is always in the cutting center that helps me cut my plywood. He doesn’t know it but he’s crucial to all my projects. Thanks guy!

My daughter and I went to buy a fire pit to make her dreams of roasting marshmallows in the snow come true. After shopping around we went to this location. Success! A very helpful associate, Michael, helped us get everything we would need for our winter fire needs. Well worth the 20 minute drive past other locations!

My experience was good. I had to change an item that I paid for. The clerk did explain all options to me.

Made an order online and paid for them and receive notice my order was there and when i arrived to pick them up no one could find them and then they didnt even have them.Employee informed me that the person verified the product was there and never put them aside for pick-up. i have had several problems with this location in the past and receive some of the worst customer service here. DONT GO HERE TO PURCHASE ANYTHING GO TO ANOTHER LOCATION THAT IS MUCH MORE PROFESSIONAL.

The young lady that check me out in lawn and gardening department on last Sunday, May 23. She was a wonderful delight. I thank her for her help and concern for my needs.

Very nice store, was there for plants and flowers. Got some great ones. Easy access and plenty if parking.

I shopped @ 2 different Home Depots today. Southfield and Madison Heights. This review is my experience @ the Southfield Store.I am shopping for blinds and window shades. Jim was assisting a customer. When he finished he came to help me. He was knowledgeable and very nice. I had measurements of each window. I checked out with Ron. He was fast, efficient and kind. When I arrived home and started to install them, they needed to be cut. So back I go. A very nice associate (did not get her name) was on the computer. She noticed me standing there with my window shades. I explained my dilemma, she said oh thats simple. There was a problem with the equipment so she called for help. He tried to no avail. They both apologize and said a service call was needed.Even though things did not work out. My shopping experience was a pleasant oneNow off to Madison Heights....😐

Friendly, knowledgeable and helpful staff. Easy to find what I was looking for. Everything was in stock

This Home Depot location can be chaotic at times and that’s probably due to it being a Home Center for multiple cities Southfield, Lathrup Village, Beverly Hills, Birmingham etc.. on occasions getting help can be hit or miss, some areas of the store can be in disarray as well the parking lot with scattered shopping carts. Beyond much of that this location should be able to handle most of your home center needs.

I waited 20 minutes at curbside pickup after notifying then I was there. I called and no one answered the phone. I went in and the customer sevice rep? Wanted me to wait in another line. So I got someone to put my item on a cart for me. Then Ia 64 year old woman had to load a cabinet in her car with no assistance. Thanks a lot curbside pickup at Home Depot.

They dont have anyone to re-key locks they sell even though the website says they do. Disappointing.

There are employees there that actually ask if they can help you.

I am a Pro Xtra member working on a DIY project. I ordered 30 of these fences at the 7 Mile Store in Detroit and paid for them. Then I went to get a a U-Haul. My order was to be ready by 3 pm.I arrived at 2:45 pm and was told that they sold 20 of my fences. Somehow 10 were mistakenly put in a back isle, so I took them. The manager Nikki basically did nothing.I contacted HD customer care in Atlanta by email with the facts. Within 24 hours they responded with a solution. Within 48 hours they delivered the rest of my order.Thank you HD for hearing my issue and resolving the problem.

Knowledgeable staff very helpful.

I needed some rocks out for the winner I found it here and $9.97 for a hundred pounds

Home Depot free on-site build and take activity is actually fun and educational. Went to the Southfield location this Saturday and had a great time constructing a reindeer and sled craft with my daughter.

I feel like this store is always understaffed and no one knows what they’re doing. Every time I’ve gone in there and ask someone for help they always say it’s not my department. They call someone and that person never shows up.

Bought a riding mower set up delivery. They tried to deliver wrong mower. Called the store representative told me it was set for Monday to redeliver correct mower. Monday comes call to verify mower delivery representative tells me they have until 8pm to deliver. Call back around 5pm to get an update. Find out they gave away mower I purchased to another customer from a different location. And both representatives either lied or were incompetent in doing their jobs to give accurate information as to the status of the mower. Will never purchase a item thst requires deliver from this location will stick to lowes which is closer to my home.

Picked up mulch & grass seads, for patio flower garden.

Better than Lowes

Well stocked and clear aisles

They did a fantastic job and was very friendly

Edit 11/11/2020: seriously, never use curbside pickup here. Three times now and Ive waited more than 25 minutes each time. 2 of the 3 times I waited 20 minutes after checking in via the button in my its ready email, then someone came out to deliver a package to a person who had been there less time than me and asked if I was waiting. Duh, yes, they took my name and went to look, like I had never checked in. Their system is complete BS! Lowered from 3 stars to 2.Original 11/09/2020. Their curbside pickup is the slowest thing on the planet. Ive used it twice and it took over 25 minutes for them to bring my order out each time. Other than that, typical home depot. Normally decently well stocked, and a halfway good range of options.... If you dont want anything in more than one color.

Moderately busy but not too bad for an early Sunday afternoon. It was easy to find the items I was looking for plus checkout was fairly fast too.

Polite and professional. Organized as well. Their website matches the aisle listings.Staff is very helpful and curtious

I would have put 0 stars if it wasnt for todays manager solving the issue. Long story short, I ordered a part online and they did not have it (even though it said they had 4 online in their inventory). After a lengthy drive I was told they dont have it and the employee was not trying to help me solve the issue. I asked to speak to the manager (I hate karens but I had to be one) and once the manager came we finally got working on a solution. I was going to cancel my order but the manager and two other team members provided me with an option that worked, even though it wasnt what I wanted.Home Depot, promote todays manager of the returns/online pickup from today. If it wasnt for him and the two employees that assisted him, I would have canceled my order, left a terrible review, and told everyone who would listen not to use your services again. Some of the employees who assisted me in the beginning (Mr. Green shirt in particular) need some more tools in their arsenal for customer services besides Oh they probably stole the remaining amount, happens all the time, sorry but theres nothing I can do, there is always a way to help the customer.Tl;dr only a five star review because of the manager, would have left one star if not for him.

Home Depot Southfield is hiring in customer service! Apparently all you need is a 3rd grade education. Just have to be able to dial a phone number. That would be more than the in store customer service employee was able to do. Also you dont need to know any store policies, just give any random information you desire. Again that was what the in store customer service employee gave me. Completey useless, no help whatsoever.

The product was where the website said it would be and the store is neat and clean.

Best for service 👏🙌👌need that dryer sooner

Wonderful. I purchased 10 bags of mulch. The gentlemen placed bags in my trunk and didnt even want a tip!

CDC guidelines the store did adhere tooEvery one was masked up. Supplies were adequate.

Great Staff. Very helpful and friendly.

They open at 6 am. Used self-checkout for quick service.

Just went there to get a flower pot.

Guy from millworks made a claim that the 55 items in stock must still be on the truck. Didnt bother to look. Found a guy in lumber who looked at the empty slot. Grabbed the SKU and looked up (as in literally at the storage level shelf)... had it fork lifted down and loaded while I got something else.Shame on millworks... seriously.

Fast service and the staff was very helpful!💯

The store was clean and stocked. I found exactly what I was looking for. My cashier was Shardiah and she was very professional and friendly. Thank you for the great service.

All went well theres nothing like Home Depot.

Didnt have exactly what I needed but nice store.

Traveled 45 minutes to pick up an order that was supposedlyready. Upon arrival, the order was not pulled and was missing 50% of the items. In total, almost two hours wasted.

The check out girl was so oblivious to her job I had to bag my own things, and pick them up from the other side of the counter. I was shocked she didnt know to bag them up even!!!!

Best Home Depot in the area. Staff actually helps load your purchase if you need help and are helpful in the store as well.

Bill, who works Gardening is amazing! He was passing through another area of the store and I asked for assistance. Not only was he genuinely interested in assisting me with finding the right product, he went to pick up a shopping cart for me. I remembered Bill from a previous shopping trip. He goes above and beyond to assist, making the customer feel valued! Thats just who he is!

They always seems to have what customers want to purchase from them

Location (1):Just like any other Home Depot. Everything is nicely organized, and they have just about anything you could want, in terms of home supplies and building.Service (0):Used the self checkout register, so didn’t really interact with anyone at the end. But when looking for products, there aren’t many people nearby that are readily available if you need help finding something.Time (1):As long as you know what you’re looking for, you can be in and out in just a few minutes. Although it’s a massive store, everything is very neatly organized with big signs, so finding what you need won’t take too long at all.Price (1):With such a large and varying stock of items, I can’t give an accurate rating on the price. I went in with the intention of buying wood stain, and although the stain itself was very fairly priced, the stain brushes were very expensive ($7 for just an average quality brush). Overall, I think quite a bit of stuff very fairly priced for what you’re getting.Revisiting (1):This is the closest home goods/construction store near to me, and I love it. Anytime I need anything, I know I can come here and they will almost definitely have it. Plus the hot dogs at the exit are a huge plus! :D

Always great customer service 😊

Clean and friendly environment. Great looking place.

My experience with customer service staff to day is so bad at customer service they dont understand my question since im not strong in English its ok, but why she have to rolling her eyes? I feel so bad about it!!

Stalls in the mens room out of toilet paper which makes for an awkward moment when youve already done your business obviously no one is doing bathroom checks

This location moves quickly, and had what I needed. In & out inside 15 minutes. If you frequent Home Depots you know that like being in the Super Express Lane.

Had all needed great customer service

This location staff is user friendly

I found what I needed and had an easy quick checkout experience.

Great place for items for your house

Right now, this seems to be the only home improvement store I can go to and find ALMOST everything Im looking for. I just wish all the stores would get their prices accurate online... especially, insanely priced lumber! I hate coming here because of the Hall Rd. construction traffic, but this is where I can usually find what I need to make a living.

Great service thanks ladies and gentlemen

Although no employee offered to assist me I was able to find what I needed because the aisles are labeled so well.

I ordered 30 caes of flooring online. When order was ready I was charged for 30 cases but was given 30 pieces! After standing in line for 2 hours they told me they were gonna make it easy on me to send me to Troy to get the rest of the flooring. The only person in that store that actually works is the janitor!!!

Always a satisfying time when Im in that Home Depot customer service is great theyre not running from you that I actually run to you to help you

Perfect day, friendly helpful staff, brought myself a Husky wrench set that was on sale, and paint for the wife

Sad place. Seems like no one knows whats going on. SAD😣

The loading guys are very helpful and attentive

Didnt have what we were looking for in the store

Decent store.

Its home depot, if you own a house youll end up here eventually

What is there to say about Home Depot? You already know that they usually wont have what they said was available online but can probably find you something else.

The #1 Home Depot is located at 29801 Southfield Road. Let me just say thank you to Shay Bowie for providing the much help I needed with updates to my home. From floors, blinds, scheduling appointments, making follow-up calls, you name it! Let me also mention Kiesha Burley who helped me with a special order with my refrigerator. I had an issue with the measurement department and Kisha immediately took care of the problem. And last but not least, Kevin who is always asking if you need his assistance with anything and always has the best smile!

A good store. Not the best homedepot in organization or helpful staff but not too bad either

Cant even get them to pickup the phone. I only get the receptionist if that even who it is. Tried to contact lumber for a hour. No one ever answered. Even the receptionist was confused and she was very nice so shes not to blame. Oh well I went to Lowes and got in contact immediately and got the lumber I needed to build my deck

Stop cluttering the aisles with product! Do the managers never shop here? You try navigating the store with a load of 12-foot boards, because some genius saw fit to close the lumber entrance. Ive just about had it with these places.

Shannon at the return desk was very helpful

Hate it when u cant check out thru the garden center! It is Spring!

Nice price was reasonable FLOWER TIME

This is a nice home Depot to visit no problems here

Getting better esp with help finding the stuff

Can be hard to get help at this one.

The store had the parts I wanted. I was in and out very quickly. Associates were helpful but no overbearing. Thanks to all.