We purchased our hood about 4 years ago on a great December sale event from Proline. The hood was installed a couple of months later during a kitchen remodel. This thing moved so much more air than our previous hood that I needed to upgrade the ducting to take full advantage of it. We got one with the more commercial style grease filters. Clean up is super easy. Just pull out the two panels and the filler panel between them then pop it in the dishwasher. Wipe the whole thing down with a good kitchen degreaser and it looks as good as new every time.

When I remodeled my kitchen I was looking for the perfect vented hood that fit my style and budget. The big box stores had options but not near as many styles and options as Proline Range Hoods. I chose this model with the double fans, easily removed and cleaned vent covers, LED lights, and rounded corners. The hood came well packed and prepared for transport. For 3 years now my hood has been working great with only needing to replace one LED light which ProLine is providing free of charge.

We purchased a Proline range hood for our kitchen remodel because of its sleek look and powerful exhaust (900 cfm). For 3 years now its been run several hours every day and continues to perform quietly and effectively. I also love that it is easy to clean, just wipe the surface and throw the filters in the dishwasher.

We bought a Proline 185 36” range hood in December 2018…. We love it! The stainless steel hood has a sleek profile and adds to our contemporary look. The range has two LED lights that illuminate our stove and frankly we can’t live without. We use our stove every day and need something reliable to exhaust away the stuff we don’t want. The fan has multiple settings and is quiet where we can hear each other as we are searing steak on the black skillet. The cleanup is easy with the stainless filters. I’d recommend it for both its beauty and function.

Our model pljw.120.130 was purchased from Proline in October and installed in November 2019. It has performed extremely well in venting odors from our kitchen under a variety of cooking conditions, adjusting the speed as necessary. It clearly outperforms others we have had in the past. The stainless construction and ease of removing/reinstalling the filtration grates for cleaning in the dishwasher is very convenient. The LED lighting clearly illuminates the work area, although after about two years the bulbs and LED driver require replacement. Suggestion: the removal/reinstallation of the lights should be made more convenient. But overall, the quality of construction/performance of this hood has been excellent.

This review is about my proline36s exhaust fan. I have had this fan for 6 years and is still going strong. One of my led lights went out and I called Proline support. They were very helpful and courteous to me. I sent them a picture of the light and rather then ignore me they sent me new lights. The fan is 6 years old and they took care of me. I give them 5 stars. Thank you Proline .

Excellent customer service!I love my Proline range hood! But after almost 8 years, something went wrong and it wouldnt start. Since is out of warranty, I called Proline customer service to explain the problem and see if I could buy whatever part was needed to get it back working. I spoke withTyson who was incredibly helpful. He troubleshooted the issue and requested pictures to try to figure out the problem. I sent several pictures and immediately he arranged to send me not only the circuit board but the control panel as well with instructions on how to replace it. Free of charge!This company is amazing and I definitely recommend it. You guys are amazing!

Customer Service was very quick to act on my issue. Diana listened well, was knowledgeable about my issue, resolved it efficiently. Am Very Impressed. Was very glad to find such quality help. TYVM Diana! Richard

Ive been using the Proline PLJW 109.30 for a month and so far am very impressed. It is amazingly quiet. Youd scarcely know that it housed a powerful 1000CFM motor if not for the incredible ventilation. I do a lot of wok frying and heavy searing, and in the past have habitually set off smoke alarm even with my old vent hood humming like it was about to take off. Not anymore! My open kitchen is grease free! By the way, the LED lights on this range hood are very nice, bright, and of a cozy warm tone. I havent figured out how to take advantage of the warming light sockets in the back yet, so they are now sitting empty.

I purchased a Proline Range Hood a number of years ago when I remodeled my kitchen. The Range Hood worked flawlessly for many years, when a minor part needed replacement the Proline customer service responded quickly to my request for a replacement part, and was able to supply the part at a very reasonable price. I highly recommend Proline Range Hoods.Guy

Hello, I just want to share a quick review on Proline range hoods that I had installed 10 yrs ago. It has been working very great and has incredible suction to get rid of fumes. the filters it uses are very easy to clean and maintain. Recently in my area I had multiple surges due to the power company working on cables and one of the surges caused my hood to fail. But to my surprise it was a pleasure dealing with their support and they will send me the parts to be able to fix it myself.

I purchase an oven hood from ProLine Range Hoods in February 2021. They communicated with me several times via email regarding expectant delivery date. Product was well packed/protected and arrived in perfect condition. Installation guide was easy to follow. Hood performs wonderfully. It has great suction power (plus a “quiet” mode!) and removes cooking odors from my home. I recently contacted them with questions on how to properly clean the filters. Customer service responded quickly with simple cleaning instructions. Very pleased with my ProLine purchase!

Ive had my Proline under-cabinet mount range hood for just over 4 years. It was easy to install and its been a fantastic addition to my kitchen. The range hood easily handles anything our cooking throws at it, and I no longer have to open up all the doors and windows when pan-searing anything. Maintenance on the device is really easy, and I have not had any issues with it thus far. On top of that, customer service is great to work with.

I purchased the 42 Wall Range Hood PLJW 109.42 2000 CFM a few years ago and it has performed better than expected. I can remove the smoke from the BBQ grill efficiently and relatively quietly without needing the motor to be on high. The control panel is super easy to use, and the entire product is easy to clean. I definitely recommend this product and Proline.

Quality built products. I love my range hood. It’s been in service four years.Reached out to customer service for lighting parts and they were fast to respond. Quality products and great customer service.I highly recommend this company as they stand behind their products.

I ordered a Proline Range hood for my outdoor kitchen / grill in 2016. The product was relatively easy to install with some intermediate construction skills and it vents most if not all of the grills heavy smoke out of my patio effectively. The vent construction is well made and I have had minimal issues over the past 5 years. I did have 2 small electrical issues with the touch pad and the company has been very responsive to helping me resolve the issues painlessly. I would definitely recommend Proline Range hood for your ventilation needs.

I purchased a Proline Range Hood (PLJW.185.30) in 2018. The product is well made and the slim design was a perfect fit for an under cabinet installation. The exhaust fan has multiple settings and great power. The filters are easy to remove and clean in the dishwasher. The two LED lights lasted until 2021. The LED lights can only be purchased through Proline. When I called Customer Support they were very helpful and answered all my questions to place the order. Highly recommend Proline range hoods.

I have the Range Hood PLEW 832.42. I love it since it is so powerful even after I pan-fried or fried food inside the house, it didnt leave any oily or greasy smell. Also, I can put the filters into the dishwasher.

My replacement parts are on back order with no ETA so I can not comment on their follow through; however, up to this point the customer service I have received has been outstanding! I trust them to do what they say they are going to do. I will write a follow up review once the parts they recommended to replace are received, installed and functional. I am confident they won’t let me down!

We purchased our 58 Proline insert range hood in 2011 during an extensive greatroom/kitchen remodel. It has performed flawlessly for the past ten years with only one recent glitch involving the on/off rocker switch. This issue is presumed, by us, to be largely our fault for using the hood as often and like we do, with the understanding that it is probably very hard to be a hood switch in our house. It often runs most of the day, being switched on and off at will. Obviously user frequency is the main factor in literally wearing out this part.Our interactions with Proline, through Diana, were painless and the replacement panel offered for a very reasonable exchange.Thank you Diana, and Proline for a great product and a wonderful consumer experience. We would definitely use Proline products and your timely service again whenever the need arises!

When I remodeled the kitchen at my old house, I had a tough time finding exactly what I needed. I found Proline on line, and they had it! With some help from their friendly staff, I had the hood quickly and it has continued to work perfectly for years. Fast forward to now, I sold my old house and moved. The new house had a cheap under-counter hood and I wanted an upgrade. Went straight to Proline and they were great - helpful on the phone, and got me exactly what I needed in no time at all. Great product and great customer service.

I love my Proline wall hood! Ive owned a Pro S Wall.48 since 2014 and it has never let me down. I have been in the hvac trade for 40 years and in my opinion, this is a quality unit. Maintenance is a breeze. I put the grease baffles in the dishwasher and they come out like new. I like the delay timer when Im done grilling. It allows you to turn the hood off after a cool down period that you can adjust. I have this mounted in a covered outdoor kitchen near the pool. The finish is still beautiful after 7 years. I would highly recommend.

We have a Proline 36” hood in an outdoor kitchen.It’s has been perfect for our needs! Quiet and efficient! I would highly recommend a Proline hood for anyone in need of one for indoor or out.Customer support has been excellent from all aspects,both installation and operation .

I just want to say we LOVE our hood. It makes our kitchen look professional and Proline has given us great service. Thank you!

Delivered as promised. Very well packed. Looks & works well so far. Louder than I expected but that may be because our old one didnt have much power. Seems to be built solid. No complaints at all. Thank you.

Nearly 10 years ago I researched tirelessly for the best range hood value on the market. I found Proline and purchased my under the cabinet hood. Since then everyone that checks it out either orders one or regrets they didnt. This year my son bought appliances for his new home and he bought the same style Proline model . I installed it and we high fived! In this world there is rarely solid high quality at an affordable price Proline is such an example. Dont hesitate!

Our proline hood is incredibly powerful, sleek and beautiful. The company has one of the best customer service departments that we have encountered in years. They truly care and do a great job. Our hood lights stopped working and they helped get the right parts quickly.

We purchased a 42 stainless steel Proline Range Hood for our house and its the best range hood we ever used. It looks very nice and works great. The price is also reasonable. Its quiet, but very powerful. Our family cooks a lot of stir frying dishes and we used to buy Asian range hoods, as they can get the smokes and smells out. But the Proline range hood made those Asian range hoods look weak and noisy. Another great thing about the Proline range hood is that its easy to clean. We can easy take the stainless filters out and put it in dishwasher to clean. One more thing worthy highlighting is their customer service, they are always friendly and very helpful. I have recommended the range hood to many of my friends and I will buy Proline range hood if we ever need a new one.

Great customer service. Excellent quality hood with great vent. So much better than we had before, can grill and blacken steaks without smelling it all around my home and no more issues setting off the smoke alarm. I do a lot of high heat cooking with my gasstove and it does a great job keeping my air clean. Also love that the filters are washable!

I love my range hood! It works perfectly and the light it gives is really bright. There was an electrical storm once, which caused a damage, so Proline sent the spare for free. That’s what I call great service!

I highly recommend Proline Range Hoods. They are absolutely the best value for any homeowner. So much nicer than anything you can find in the big box store. As the owner of a construction business, I have recommended and installed several Pro Line Range Hoods. Every client has responded that the love the look, performance, and high quality craftsmanship. Do yourself a favor and insist on Pro Line Range Hoods for your next purchase. -Alex Reno, NV

Received hood and tried it to make sure it works according to the instructions. Doing that was important for me as my house is still under construction. The unit looks real nice and it performed appropriately during my testing. However a metal part for the vent was bent and I called customer service and they sent out a new one right away. Can’t wait for my house to be completed so I can start cooking and using this hood.

We used a Proline range hood for our kitchen remodel and love the clean design. It doesnt draw attention to itself and minimizes odors. So far so good. The company has also been very responsive to questions. I highly recommend.

I purchased a PLJW 185-30 range hood 3 years ago and like its power and ease of cleaning. When I needed to replace the lights, customer service was very helpful to me with ordering new ones.

Excellent hood for the high gas range I have, This fan sucks the air and grease right up the flute, Recommend this fan exhaust hood.

Love it!Replaced our down draft range with a standard glass top range and needed a new method of venting. Need something that would not be too large for our smaller kitchen space and work with the island. After a bunch of research purchased a Proline.We had a few questions about the length of chimney which was quickly answered by Proline team. The unit was shipped quickly and easy to install for my very handy husband. He even figured how to mount it with out any lifting help.Looks great ...works like a charm. Enjoy the 6 levels of speed and works better than the down draft. Very happy with our purchase.Thank you.

We went through an extensive home remodel back in 2017. One of the rooms remodeled was the kitchen. I wanted a good looking exposed vent hood and the big box stores didnt even come close to my wants/needs. That put me on a search which led to Proline. Proline was exactly what I was looking for. I originally was a bit spectacle ordering on line with out seeing it or touching it directly. I was extremely satisfied on every aspects of delivery. It showed up when I was told it would, well packaged where there was not any shipping damage. The surprises dont end there. I contacted Prolines Customer Service as I had a couple of questions about installation. They were extremely knowledgeable and helpful. All issues I thought I had were resolved with the one phone call. Now its been in service for 4 years and they are still as helpful.We had an extremely wet winter and spring. So much water that my hood vent had some free water come down the exhaust vent. Again, Proline to the rescue. They were able to diagnose my problem and get the parts I needed on the way, again with one phone call.Ive gotten many complements on my stove and vent hood set up. The Proline vent hood added that final touch crowing my range. I have given recommendations to Proline many times and dont think that will ever change. Thanks Proline.

Weve had our ProLine hood for several years. Its been a really nice, effective range hood, and it looks great, too! Recently, one of our lights broke, and they have been very helpful in getting a replacement set sent out. Everything else is great. The fans are very powerful, but smooth so theres no vibration, or any kind of rattles or weird noises. Love how easy it is to clean as well!

Really love my Proline range hood! The lighting is ambient and the fan is quiet. Easy to clean and maintain, while aesthetically pleasing. The best part is that their customer service is very helpful and responsive.

Great customer service! Only place I could find that offered a rear-venting hood. Dual Fan is SUPER powerful, yet is also quiet in the quiet setting. Love the look & baffles are easily removed & can be washed in the dishwasher.

AWESOME after sales service of Proline!!! I encountered a light bulb and driver issue with my Proline Range Hood which was purchased 4 or 5 years ago. So I requested a price quote from Proline representative Jacinda to purchase replacement parts. But wowwwwy, to my amazement Proline is sending me FREE of charge. Unbelievable! Thanks again, Proline! Fantastic job.

I have purchased 3 different wall mounted range hoods from ProLine over the past seven years. Each one for a different condo that I remodeled, and lived in. I did a fair amount of research before I settled on them, and to date have been very pleased with their products. If ever there was an issue, their service department always came through.

We purchased our proline hood fan in 2016, and it looks and works great! When we had a part that needed replacing we called and got to actually speak with a person. Their customer service is excellent! I would buy from them again.

My Proline Professional Range hood failed to perform correctly. Jacinda, Proline Customer Support, has been diligently trying to help us resolve the problem with our unit. We are very impressed with her knowledge and willingness to help us in our situation. First class!

We bought a hood and chimney for our 48 Viking range and could not be more pleased with the fabulous sucking action, the efficiency, the price and the beautiful look of the pieces in place. The staff at Proline is so friendly and easy to work with, whether on the phone or via email. Lots of good help and understanding, even when a part came damaged Proline jumped on it and solved my situation quickly and easily. Highly recommend, for your own household use or if you are shopping for your client.

I have owned a Proline range hood for 6 years. It is a 600 CFM and powerful for even the most smoky cooking. The touch screen silently turns on bright LED and several speeds of the strong exhaust fan. The service is top notch. When I had a problem that occurred recently I contacted Proline support and was to connected a friendly service person immediately. He was able to diagnose my problem and get it resolved quickly. I highly recommend this product and the company.

`we installed a Proline hood when we built our new home in 2017. it looks great and works well. we would recommend them to anyone in the market

Purchased a Proline Range Hood in 2019, have been pleased with the product to date. Two LED bulbs have recently burnt out and they said they will promptly send replacement bulbs when available! Thanks for the good support.

Ive bought my range hood about 3 years ago. I was impressed with the quality since day one and after regular, Im very pleased with its performance. I particularly like the easy clean up of the baffle filters. I just spray them with degreaser and let them sit for a couple of hours and then rinse with hot water. They still look as the first time. Great product!

Purchased a 30 wall mount hood from Proline for a remodel project. Their customer service dept was easy to work with and the hood shipped and arrived on time in excellent condition. Overall very pleased with the purchase. Excellent value when compared to competitors, the style was what the clients wanted and the details of the finish were very clean. Will buy from them again!

We have had this 30 Proline range hood for four years. I really to like it. Its quiet and the grates are easy to wash it really does a good job with smoke when frying. After four years the lights finally burned out, I used them a lot, I contacted Proline and they guided me to replacements right away.

I purchased a Proline PLJW129. 30” range hood 6 years ago and I have been very satisfied with its design and performance. I have used it several times a day ever since with only one minor issue which was addressed by the company expeditiously. Customer service was excellent. When I called, a staff member responded immediately, was professional, knowledgeable, and friendly. I certainly recommend the company and this product.

This hood has been wonderful. We just remodeled our kitchen at home and installed a commercial range and this hood was the perfect choice for our kitchen. Thank you Proline!!!!

I ordered the wrong size hood. They worked with me to get it returned and order a new one. They are very responsive to phone calls and flexible about finding ways to help. The hood seems to be everything promises—strong quiet fan and nice lights.

We purchased the 36 inch Proline 36inch Island Hood Model PLJI102.36 in 2018 and have enjoyed its use for all types of occasions, from thanksgiving gathering, birthday party gathering, Christmas, etc . I have 5 grand kids and 4 grownup adults kids and my home is the place to come and celebrate and eat and this BBQ has been our savior for these occasions. After all this use, the LED driver and LED lights are in need of replacing so I can get back to family fun and eating.

Called tech support to inquire about a problem with a proline range hood not shutting off with the keypads and the agent walked me through the problem and informed me the keypad and circuit board should be replaced and told me to call support to order a new one which i did after sending diana pictures to confirm the correct parts needed she ordered the parts for me and was very helpful good service from sales and tech support

Great customer service! I emailed them with a question on how to get a replacement light for my vent hood. Fast and courteous response explaining what parts I needed…and that they can easily ship them ASAP.

I love my Proline range hood! It looks nice with my new gas range and works great! The customer service has been great!! They can help walk you through selection and anything other questions you have. Thanks Proline!

We purchased a 30 under cabinet range hood a little over two years ago. It works beautifully, whisking cooking smells and the byproducts of gas combustion. The LED lights are brilliant, and the controls are simple. They stand by their products and provide excellent warranty service for parts should they need it.

I love the simple lines of this hood and the timeless style. The grate is easier to remove for cleaning, and the fan does a nice job of keeping my small apartment smoke and smell-free. Customer service has been very helpful.

I love my range hood! The lighting is good and the fan is quiet . I purchased the product in 2018 and the company has been very helpful with any questions.

After much comparative shopping, we were convinced that ProLine Range Hoods were the best quality and price point for our kitchen requirements. We installed it ourselves with relative ease, and have been very satisfied. After about 7 months, the built-in overhead LED lights began to dim, then failed to illuminate.We reached out to Pro-Line for assitance, the problem was quickly diagnosed by their help desk, and the necessary warranty replacement parts have been scheduled to ship. We are more than happy with both the product and the service after the sale.

We love our new Proline range hood for it’s sleek design and efficiency. Great customer service when it came to questions of installation requirements, as well. High marks all the way around!

We purchased a Proline range hood that fit perfectly above our stove.The fan has several speeds, it works great. Really nice lighting too.

After shopping every 36 inch range hood I could find, we bought a PROLINE. I was more than pleased with quality of the seamless stainless steel cabinet workmanship. Even our professional installer was impressed with the installation process. We love the fan speed selection and the lighting options. The control panel is the easiest to see and use. Easy to clean too. Could not be happier.

I have had 2 ProSW42s for 7 years in an outdoor kitchen. They have performed flawlessly and guests always compliment the design and function. ProLine has been extremely responsive to requests over the years for maintenance items as these hoods see a lot of heavy grease use. Thanks especially to Jacinda!

Ive had a Proline Range Hood for years. It has been great and works very well. I recently had a small problem and contacted their support and they were extremely helpful and resolved the issue very quickly. I highly recommend this product.

We bought our Proline Range Hood (model PLFW 750.36) in 2013. The hood has worked amazingly ever since and we do a lot of cooking. Customer service was exceptional in 2013 when the metal hood extender arrived bent and unusable. Proline quickly sent us out a replacement at no cost. Well, fast forward to 2021 and our house got hit by a large power surge that may have caused some damage to the switch panel. Their customer service is still top-notch and the support rep I spoke to was very knowledgeable with the model and the parts needed and is I highly recommend Proline Range Hoods, their quality and customer service is exceptional. Thank you!

We have had great success with this hood fan. The fan is good and the lights are nice and bright although they could be mounted a little further forward.

Our lights went off on our range hood right before the pandemic began. Proline was very honest about the backorder for the lights. Brittney from Proline followed throughout the year every quarter sending an email status.the lights finally arrived and easy to replace. Thank you so much for your great customer service.Eric

We purchased their first Proline Range Hood in May 2016 when we have our kitchen remodelled. It was first production batch, serial number JL201604155034, PLJW model 185.30, 30 inches under cabinet range hood. It runs quiet and vents outside the house. The design and stainless steel is modern looking and match our kitchen. It has been in use well since 2016. Recommended.

We bought the PLJW 185.30 a little over 3 years ago to replace an under the cabinet microwave. It was easy to install and has been working great ever sense. The LED lights in the Proline range hood are amazing and the venting is a huge improvement from the old microwave. These fans really move a lot of air!I highly recommend Proline range hoods, you wont be disappointed.

Excellent communication and support during the ordering process. The one we originally ordered was back ordered toman extended period of time due to supply chain issues and the staff helped me choose another. The vent hood shipped and arrived quickly, and from what I can tell is absolutely beautiful. Once we get it installed, I will edit with a photo.

My Proline range hood looks great,nice finished stainless steel.It has lots of power, 4 settings.Has 2 led lights, most used light in the kitchen.

Fantastic customer service, a knowledgeable real live person has always been available to offer help and answer my questions. Our range hood has stood up well to our cooking and use always coming out looking as clean as the day we bought it. I would highly recommend this product to anyone looking to keep the heat and smell down as they go on their next culinary adventure.

I have owned my range hood for 5 years. The hood has worked great and is easy to clean, but the lights are starting to go out. I contacted the company, and they are going to send repair parts at no cost.

Great customer service, and fast shipping. I would only recommend Proline Hoods for my clients from now on!Lucas A.

I am totally satisfied in everyway. My only small complaint is the noise. Its louder than I expected. I did tighten the fan but its still somewhat loud, but not as loud as my past vents. All of the other pros, far outweigh the one little con. Its a dream to clean, and since I cook a lot of ethnic foods, we create a lot of greasy smoke. My walls are cleaner, and I just over all love it.

Amazing kitchen range hood! I have had it for 6 years and it works very well. We do make Indian food often and this powerful fan doesnt let even a bit of smell escape.. I would highly recommend Proline hoods for any household. It is sturdily built, durable and has outstanding customer support services.

UPDATE 24 AUG:Opened my replacement range hood from Proline. Only one of the two blower fans in the hood works. The fan that does works seems unbalanced resulting in a vibration. And the control panel is flush with the left side of the mounting recess but protrudes out on the right side of the mounting recess.________________________________________We ordered the Proline hood in 3rd week of March. Finally Arrived the first week of August. We were told by Proline our hood would arrive May, then June, the July over the past few months. Finally arrive August 3! I had to wait most the day for FedEx to show up. Unpacked the hood the next day and found the display panel was missing. The panel was not in the shipping box. The shipping box was undamaged. This means Proline knowingly put the defected unit in the box and shipped it to me then expects me to accept it. Now I have to spend my time shipping the unit back to Proline, waiting on FedEx to pickup, waiting for Proline to ship another hood, wait for FedEx again, and cross my fingers that the next unit arrives in August undamaged.

We recently had an issue with the lights in our Proline vent hood and called the company for some direction as to what the problem might be or where to buy replacement lights. I believe that the customer service representative’s name is Tyson that answered my call. He was extremely polite and very helpful regarding this matter. We have found this vent hood to be top notch. It is a powerful appliance, user friendly, reasonably quiet, easy to keep clean and just a great value all around. I would highly recommend a Proline vent hood not only for it’s ventilation feature but also for it’s sleek style. Thank you for your great service Tyson!

I purchased a Proline range hood two years ago for my Wolf range. It works wonderfully and is beautiful as well. One of my favorite features is the quiet button, making the fan less noisy. A few days ago, the lights went out on the hood. I contacted the company late at night and got a response within hours. Great customer service!! I would highly recommend this company.

We have had this ProLine Range Hood for over four years. It has been a wonderful vent hood. It keeps the room free from smoke and fumes. We love the built-in LED lights and the flexibility of the fan speeds. The low speed is almost silent, while the fast speed pulls all the cooking odors out of the room.I had to contact Support for a minor issue, and they were very responsive and helpful.I highly recommend ProLine Range Hoods if you want a really quality vent hood.

I was very pleased with the service provided. All questions were answered promptly and completely.I needed replacement lights unfortunately they are on back order and now just waiting and hoping the reinstalling will be successful.

My experience wit proline has been great. It is a great fan and has caused little problems. They provided me with replacement bulbs at no cost and have supported me with a control panel problem that I am having now.I have had the fan for 6-8 years with no other problem. They are going to provide me with a new control panel as soon as it comes in but I cant blame them for that as the whole appliance industry is in havoc with the covid-19 issue. Overall a great company to work with.Mark DavisAppomattox, Va

Thank you for your prompt attention to my inquiry! Im very happy with my hood, it looks good and performs extremely well. Cheers, and keep up the good work!

This is a photo of my Proline 60 awesome vent hood that I purchased in 2011 to work with my 48 DCS grill. I am extremely proud of the Proline hood as it is a great looking product and works perfectly to pull all of the smoke away from the cooking surfaces. I my opinion, this is the best made outdoor vent hood with a great price and without question the best company! I have had to contact customer service a few times and they are first class at helping with any issue!KentKingwood, TX.

I have been using a 48inch island for years and it worked just fine until several months ago the control was broken. I trouble shoot it myself and believed it was something wrong with control panel. I then ordered it and replaced it myself and it didnt work. So I called techsupport and Tyson responded my request, and we aligned on that we needed to replace board also. Then I received a new board and still didnt work.At the moment I was going to give up. I started to think about order a new hood instead of spending time on it too much. However, Tyson says once he received new board and panel, he would test it over there and ship it out after making sure they all work just fine. I do have the patient for waiting, understanding the oversea shipping is slow now at pandemic, and I received them a couple of days ago.Now you know what, I installed it yesterday and it worked just fine! It has been a long journey but Im so glad that we all worked together and successful reached the end! Thats the reason I think Proline techsupport worth a five star definitely.

My hood is waiting for the start of the kitchen remodel, so I cant say much about the hood and how it works. There were a number of questions I had after inspecting it which took a bit longer than I would have expected to get answered but in the end all were answered and any issues (there really werent any - its just that I not a professional with installing range hoods) or questions were resolved. Ready for install which will be in a couple months. So far 4 -star.

Recently a sustained power surge ruined several of our appliances and other electronic devices, including our Proline range hood. We had been very happy with this hood and did not want to replace it. We contacted Prolines customer service representative, who was able to diagnose the problem and offer us the needed replacement parts. We really appreciate the product and the excellent customer service.

My familys bought a Proline range hood from about 2.5 years ago and last week, the pair of light bulbs went out. After contacting the support specialists, the representative was very kind in helping us through the warranty process to send replacements free of charge. Were happy with the customer service and will be waiting for the parts to arrive soon!

Ordered online. The order was delayed due to shipping constraints during the pandemic. The customer service provided updates (via email on the shipping status).Once the range hood reached their warehouses, they shipped the range hood to my address. The range hood is good, easy to clean.

We order the wrong hood by mistake. We caught the issue as soon as it arrived and we saw how big the box was. Now they wont take it back without us unboxing it, taking pictures and submitting them for approval. None of this is spelled out in their return policy. This hood is very heavy and packed very methodically. I see your response below which is a total farce to make folks believe this has been resolved. Lauren Smith, you manager of customer service is refusing to issue a return authorization. BUYER BEWARE

We had a cheap range vent that really did nothing and our house always smelled after cooking. Since installing our new vent hood we never have stale cooking smells anymore. The power is fantastic. It looks very nice also. My only suggestion would be to make the lights brighter.

Installed this 42 Proline just over 3 years ago. Customer service has always been top notch, always courteous and knowledgeable. Tyson was great help today. Replacing rheostat dials that control fans and dimming lights. Hoping the Youtube video instructions are easy to follow for replacement. Unfortunately, I am just out of warranty and had to pay for new stainless steel filters. :(

Installed this 36 Proline Island vent hood 6 years ago. Easy to install and very stable with mounting hardware supplied. Recently the fan started turning on after lights were turned on. I called customer service and was very pleased with the service and their diagnostic abilities to support their products.

I purchased a Proline hood for our home in 2014. The quality of the product is superior to the hood it replaced. If you have any questions or need help with your new hood, the service team is courteous and quick to respond to you with assistance. I highly recommend Proline Range Hoods to anyone looking in the market for a new or replacement hood.

Absolutely love the Hood. I have had this over 5 years now, no problem until recently. The front panel lost power. Spoke with the customer service and they promised to replace the circuit board and front panel. Exceptional customer service. I have already recommeded to many friends who also have ordered from Proline. Upadte again after I receive the parts...

We purchased our range hood 3 years ago for our kitchen remodel. It has functioned very well and looks great (see the pics). The low setting (1) is pretty quiet and the highest setting draws a lot of air from the range, which have had to use on a few smoky occasions. It has a timed setting, which we dont use but some people may find handy.The LED task lighting is pretty good and we usually . Installation was easy according to our contractor. Filter removal and re-installation can be a little tricky, but it works out well in the end. Finally, the price was very competitive. Easy to clean on the outside, no mechanical problems after 3 years or regular use. I have worked in a lot of commercial kitchens and our hood is a quality product that does its job well. Recommended.

I ordered this online 5 years ago and working very good .LED lights just went off on our range hood . Sent an email to Proline Customer Service about this . They did follow up right away and notified that there is a backorder for the lights and will send as soon as it arrives free of cost . Thank you so much for your great customer service and truly appreciate your help.