I am not a person who writes online reviews. Heck, I’m not even a DIE HARD Ford guy! However, heritage Ford has been an exceptional experience from day one.The staff is professional, courteous and anticipates customers needs. They have been flexible with scheduling, providing transportation when my truck is in the shop for more than a day, I am always greeted with a smile and treated like royalty.I’ve been thinking about trading in my F150 with 78,000 miles on it, for a 2022 Toyota Tundra.Heritage Ford has got me contemplating staying in the Ford family just so that I can go and service my new truck at Heritage.My wife and I moved here from the Boston area. We have been continually disappointed in the quality of customer service in many different industries here in Vermont. However, I will say that Heritage is a cut above the rest, and delivers to all of our expectations. Kudos to the whole team-from Customer Service department to techs, parts department to the floor. These folks get it right.

Car buying is super stressful and we had gone to many dealers over a 3 day span and were feeling pretty burnt out. We showed up and were taken care of quickly and so well throughout the entire process! Charlie is an excellent salesman and will show you exactly what you are looking for and have all the information for you on the spot. He also kindly reaches out after the purchase process to check up on vehicle and your satisfaction, I would highly recommend coming on a day he works if you’re looking for a new car!And if you need to finance ask for Theresa! I don’t think she couldn’t have been and more helpful or genuine and we left feeling really assured.They are both so friendly and efficient and work hard to make you feel at ease during a big purchase. Thank you both so much for all your help!

Excellent service, I had a 7:30am appointment. The car was in the repair bay minutes after the appointment time. I had explained to the service manager I needed to wait for the service to be completed. He stopped by the waiting area twice, letting me know the progress and estimated time to complete the repair. Couldnt ask for more than that, job was complete in just over an hour..Thanks for what you folks do...Doug Klinefelter

Bill L. was fantastic with his customer service. He was not too eager or over the top with communication, and was really patient with us. Their financial team provided excellent work while negotiating our terms. We highly recommend them.My other shout out goes to David P. for looking out and finding me this beautiful truck !

Areg was such a pleasure to work with and find our new car! He was patient as my daughter and I tried a few different models, and very helpful in answering my questions. I came in with no idea what I wanted for a vehicle and he helped me narrow down my choice to something I love. Very happy with the service and my new Escape 😊.

Best experience Ive had when purchasing a new vehicle. Awesome sales, and finance team. Rich, Jake, and Theressa made it a smooth easy process .

Quick and easy! Did a great job

Really enjoyed the customer service that I had received from the guy, who was taking care of me and what I was expecting Of him and my car. Very Polite & Pleasant towards me and now this is the Place to where I will be doing business with from this day on. The guy who took really good care of me and my car, His Name Is Shawn Clifford and I would Highly Recommend Him to anyone who is in need of having service work done on their vehicle here at Heritage Ford Dealership. Thanks Again Shawn and I am looking forward to your call when my Parts are delivered on My Airbags Recalled by Ford Motor Company.

Turner never disappoints. He was able to get me in a vehicle that suited my needs! He is always willing to work with customers. This was our 4th vehicle from Turner and the team at Heritage Ford!

Nathan was out sales person, he was fantastic. He was very understanding of the price point we were looking to stay within. He was not pushy as far as getting us to try other cars, he heard what I was interested in and steered us in the correct direction. He worked hard to get make sure our experience was a good one. His sales manager was also amazing and very genuine.Theresa was our finance person and she was so helpful. She explained the entire process to us as we were going along and was not pushy about the products that were offered. She offered to be the person to be in touch with the DMV so we don’t have to do any of that especially if there is a problem.The process took longer than we expected and poor Nathan and Theresa were there for an hour after closing time with us. They were very wonderful and understanding of having to stay late.The one thing I do have an issue with is the detailing department. The car was not clean and was smelly the first time we looked at it. They put it through the shop again and the smell was better. The outside of the car was shiny and beautiful. When I went to put my sunglasses in the sun glass holder in the car it was full of mouse droppings. They clearly over looked cleaning that area when they cleaned the car out. I’m pretty disappointed in that area.The rest of the process was great.

Rob Ploof and his team went above and beyond to help us lease a new car and make the payments manageable for us. Thank you for your great customer support!

Jake was our sales rep and he was a big help to us. Celeste (in finance) streamlined the purchase transaction and made it pain free. Everything about the transaction was smooth.

I had a wonderful experience at Heritage Ford. Charlie Moriarty is a wonderful salesmen to work with and I appreciate him greatly. Theresa helped with the paperwork and she was a joy to work with! Ill be back!

Charlie was great he did everything he said he would and no pressure

As soon as I saw that the Bronco was coming back, I knew I had to have one. From ordering it online and to taking delivery of it, Heritage Ford and Charlie M, have been excellent. The Outer Banks Bronco Sport is an amazing vehicle, especially in the Rapid Red. I look forward to many years of driving it and the new relationship with Charlie at Heritage Ford.

I am very unsatisfied.We bought a used van that had malfunction few hours after we drove from the dealership.don’t believe everything that they say.Check out everything yourself.

Heritage was great to work with. I contacted a few local dealerships and Heritage got back to me very quickly. I was given a price that I was happy with over the phone and only had to go in for the test drive, paperwork and pick-up. I only wish that the car buying process didn’t take so long at the dealership as we were there for over 3 hours. All in all, I would certainly recommend Heritage Ford.

Good place to both buy a car and get service. Not pushy on either buying a car or services. Helpful. Unfortunately Im not loving the new models or prices, so this may be my last Ford. On number 4. Two from here.

Bill Labonte is a great guy and an even better car salesman, Laid back, only there to help you find the right vehicle and facilitate it to his best ability. I picked the vehicle I wanted and I came in and signed papers, was in and out in 2 hours! Not to mention the F1-50 I got is in immaculate condition. Hats of to Heritage Ford for doing it the right way!

Nice group of professionals to deal with. No hassle or time wasted. Fair and straight forward. Will go back to them again and again.

Parts for a truck got it quick

These guys were incredible. Turner was excellent to work with and bent over backwards to make my experience satisfactory. Even though I didnt buy a vehicle this time around I will definitely be back.

Bill and Abby were exceptional, made the process fun and easy!

Their service team is the best. Mike and his team always go out of their way to make sure my truck gets worked on and worked on correctly. I have a difficult truck to work on but Mike and his team always make sure I have a seamless job done and I dont have to lose any time at work. Its the main reason I get my work done there is because Mike and his team.

Had a nice easy time buying a used f150. They were low pressure and seemed to have good covid policies in place. Loving my truck so far.

Before buying our new vehicle from Heritage Ford, we visited three other dealerships. We experienced many challenges at these dealerships and decided to walk away from each. Jake at Heritage Ford provided the honesty, follow-through and communication that gave us the confidence to complete the purchase.

We thoroughly enjoy working with Charlie on our new vehicle purchase! He is patient and very accommodating to all our needs! Thank you Heritage Group!!

Very bad service!Brought my car down the night before so they had it first thing the next morning. They were told they had all day but I needed the car back by the end of the day(the part should have only took an hour at most to program) The 1st call came at 11am saying it was going to cost $250 to put in the part (that I bought) when i was quoted $125. After that was settled that I was paying what was quoted. The 2nd call came and they said they needed the old part brought to them with the spare key, brought that down at 2 and they said just an hour or 2. We got back to Ford service at 4:40 and the car had not been touched was just brought into the shop. At 5:30 I called to find out what was going on because I needed the car for work the next day and was told by the woman answering the phone they had already gone home for the day. They never called me saying they were keeping the car overnight. Not even a call!! Poor poor service

We had a great experience with Heritage Ford purchasing a used F150. The staff was very helpful in our search for the right vehicle. Theyve been a pleasure to work with on the negotiation and finalization of our purchase. Thats two vehicles Ive now purchased from the Heritage Group and theyre fantastic! Great prices...great partnership and a happy customer.

Wonderful and very Friendly. Everyone I worked with was So very helpful and understanding. Today Was a very Great day for me and they Put me in a Brand new Car... I am so very Happy this happened...😁😁🚙

Absolutely great people. Very professional. Kept us updated on the progress of our repair at Heritage Collision. The work was very high quality. Will be bringing my other vehicle there for work.

I bought my last two vehicles here and have been very satisfied with the customer service I received. Smooth process, quick responses. Charlie Moriarty was my rep. I can highly recommend him for his personal and professional demeanor handling all aspects during the process. I will stay with Heritage Ford.🙂

The only suggestion I would make would be to give a customer some guidance where their car is parked at pickup time. The weather was over 90 degrees and I was told to just wander around until I found my car. 10 minutes later I found it in the parking lot but it seems you could do better than that. At least point a customer to an area of say 10 cars. The service was good and the reps were nice. I just would have liked to not have to wander around thousands of cars in unsafe heat to find my car.

They were able to squeeze our Thunderbird in for a oil change. Thanks.

My explorer was under repair for a about a month. I cant fault Heritage for the length of the repair. OEM parts are hard to get right now. Heritage made that right by paying for the car rental for the extra time needed for the repair.Here are the 3 issues that I had1. There was some miscommunication with the service team when the vehicle was first thought to be repaired. I was told I would be picked up from my home but the car was not ready and I was not informed. I was left hanging.2. I had no communication for a few weeks from Heritage. I called to check on the status. The day I called it was being finished. Heritage wanted me to come get it and return the rental car. This was at 2:30 ish on a Friday. I told them I couldnt that day as I was working and had no warning. I got some pushback from rep for not being about to drop what I was doing to come in.3. When I did get the car back. Trash was left in my vehicle from the tech that was test driving it and a reusable mask was missing that was stored above the divers sun visor.

Sometimes timing is everything. I was looking to replace a 20 year old farm truck with 170k miles and a 20 mile radius rule with a vanilla f150 with less age and fewer miles. We met with Jake who had helped my father previously. They had just taken in a 2016 GMC Sierra 2500 three days prior. It was more truck than I needed but Jake worked with me to make it work financially and I drove it home today. They did a great job detailing the truck to make it look new. Very happy.G

Best place ever to buy a vehicle! Ryan ( Heritage Toyota) found me my first car! I asked for something in low miles and AWD and the next day I went home in a 2014 Subaru Legacy! Thank you so much for everything and all the help!

Every time I go they are always happy to see me and are friendly and take care of the problem

Dealership acknowledged that they charge more time to troubleshot than it takes. They charge more than national averages therefore warranty companies don’t cover all of repair. Did a repair a while back and I noticed a problem. They told me they don’t believe me because I waited too long to tell them. Sorry I am busy and didn’t have time to come in for a rattle. Won’t cover the repair of what they most likely broke. I have had good experiences with them but I am regularly disappointed with lack of communication. Will be looking for a new mechanic

We worked with Charlie and couldn’t be happier with the knowledge and service that he provided us.

All of you guys over there have been super amazing to work with and I’ve been able to depend on every single one of you every step of the way. I had an unusual ordering situation and everything considered, the experience with the actual dealership was great! Highly recommend.

As always the Ford Team made the process of getting a new SUV easy and painless...

Ryan did a great job with the sale and Celeste likewise with the finance package. Thanks to both!

Service department is always helpful and consistently good. Sales are helpful and easy to work with. They appreciate their customers. I recommend Heritage.

Wow! Best service we have ever had getting an oil change. We walked in and they were able to do and be done when they said they would! Very impressed!

Excellent service top to bottom. The service, sales, & finance department were very knowledgeable, thorough, and friendly. If you want to be treated fairly & with respect of your time definitely visit Heritage!

Truck took longer then expected but wasn’t all on the dealership fault. The virus and insurance issues delayed just as much. Dealership was great in keeping in contact with about progress. Once truck was complete picked up no issues front cab was cleaned as well. Work looks well done. Some metal shavings left in bed but no worries. Cleaner then when I dropped it off. Drove about 15 miles day picked up and tire light came on. Called dealership and they were concerned and sorry and will get me back in to check. So overall score an A.

I know my vehicle is in good hands at the collision center. I never have to worry about it. The team is always so nice. Jay Jerger kept me updated if anything changed!

Worst place ever ! Every time they never do what they say they are going to do. They operate like robots instead of using commin sense.5 weeks with my truck in the shop to still be unsatisfied !

I really appreciate the way Gary and the tech took quick care of me today. Traveling/ working man from Ohio and ran into tire trouble in my Transit. Vermont has been wonderful to me.

Contacted the dealership about a 2020 Raptor. I wanted to trade in my 2018. I even went through the trouble of sending them 20+ photos (which they misplaced the first time). I was looking for an estimated value on my trade in. Got no response for a couple days. Finally, I was told I would get an estimate, but I would have to wait until Monday... possibly... as they were very busy. I had expressed I would put a deposit on the truck if I could get an estimated trade in value on mine. On Monday 9-21-20 I was told the truck was sold late Saturday evening. Stay away from this dealership.

Service experience was nothing short of exceptional; from convenience of my appointment time and completeness of the repair, to timely and appropriate communication, Heritage Ford Service never ceases to amaze me with their dedication to customer service and accurate and quality repair work. This level of performance is rarely seen at any dealership. Thank you!

While the directions provided over the phone led me to the wrong place, she was still very friendly on the phone and everyone else was just as friendly and did their jobs very well. I was happy with the service and especially with their inspection. They only did the work that was needed and charged a fair price.

I had an awful experience with Heritatge Ford buying a used 2017 Ford Explorer from them this past month. The sales department was unprofessional, the financing department offered a loan and rate that they pulled back on the day of pick-up, to then promise that same rate with a bank that they had applied for the loan with without my knowledge or consent. Three weeks after the purchase, I had not received my plates, registration nor any information or contact from the bank. I contacted the finance department to inquire, they informed me that my loan had been denied, and that they had reapplied with the intention of paying down the rate. No one even contacted me to communicate the loan had not gone through, nor ask permission around next steps. Celeste, the finance manager was rude and told me that this was my fault because I had to have the rate, that rate which she offered me. I was upset about the loan and the temp plate/registration expiring in a week. She then informed me she had contacted Beacon who is a company that arranged for plates and registration, and had confirmed that the permanent plates would be sent to dealership because I am out of state and theyd have them for me to pick up, and if not they would find a way to help with extending temps. She then called me two days before temp plates expired to let me know they had my plates, and then later that day told me that she was wrong and that the plates had been delivered to my house in Brooklyn. The week prior she told me that they would work with me if plates didnt arrive in time to get extension on temp plates since I needed to leave on business and wouldnt be able to drive the car without registration. I was then informed that they could not help me, and that i would have to find someone to send the plates to my location. Again, she seemed to think I was being unreasonable to be upset and frustrated with the multiple exchanges of false or misleading info. THIS IS NOT THE PLACE TO BUY A CAR.

Very good service, Areg was easy to work with. Nothing was forced and they listened to my questions and worked with me.

Sean was great, as the entire service team always is. Prompt, courteous service with smart recommendations on the extent of repairs/maintenance to be performed with nothing extraneous. 15 years of being a customer, and looking forward to the next 15!-- Scott B.

If you didnt buy your vehicle there dont waste your time there. They wont bother giving you the respect you deserve

Heritage Ford was awesome. Sean in service was very knowledgeable and polite. I was very happy with the customer experience and would recommend this dealership for any needs.

We pretty much knew what we were looking for before we arrived. The sales person was friendly, knowledgeable, and didn’t pressure us to buy more vehicle than we needed. After some friendly back-and-forth, we agreed on a fair price. The people in the financial office also were very nice and explained additional offerings without any pressure or over selling. The vehicle was ready on time and after a minor glitch with some of the technology, we drove off with a new vehicle less than 24 hrs after our first visit.

Service/Parts - I made an appointment for a spare key replacement. Communication was a lot better this time than last. I am happy to have my new key. Quality service.

I had a extremely specific request on the vehicle I wanted. Ariel Ballard was quite helpful in getting me a test-drive despite it being closing hours, and got the information she needed to further assist me. But at the same time, I felt like I was working with my neighbor and not someone selling vehicles. She then spent about 4 weeks searching for the type of vehicle I was looking for and kept good communications with me but without being pushy in any way. She hit the right balance, which was greatly appreciated. I would easily do business with her again.Also, I was quite pleased with the mechanics. My transmission went out less than 2000 miles before the warranty on it ran out. They replaced it without question and gave me a loaner vehicle as well. Like Ariel, they communicated well too.

Dillon M. was great. Enthusiastic, without being overbearing. New more about the Transit Connect than any other dealership I had encountered yet, and patiently listened to our concerns. Everyone else we encountered at the office was friendly and helpful too! They also have a very large stock to choose from, with plenty of discounts. Easy location, outside of Burlington.

A good professional staff in the service department. Explained the issue and the repair. Solved the problem the first time.Only minor demerit: waiting room wifi doesnt have good connectivity.

The service team has been easy to work with whenever I need them.

Always a great experience here. Sales and service Bill LaBonte and Shawn Clifford

I bought my F-250 Super Duty pickup at Heritage. Charlie Moriarty was the best sales rep. Ive ever dealt with over a number of decades now. He was looking out for what I needed and didnt try to push something onto me that I didnt want. He was very respectful of my co-buyer as well - my wife. Result? I couldnt be happier with my truck. I just had some warranty service done and the folks were super there as well.

Bought a new 2019 F150 from Charlie. Though he was juggling multiple customers the two days I was there comparing options, he still took great care of me and answered all my questions, not to mention a great deal, too. I wouldn’t hesitate to recommend him to anyone I know. I hope he’ll still be there for my next truck!

I’ve been going to Heritage for years, and bought my last 2 cars there (last one in 2013). The service department is really good, always helpful. The turnaround time for regular service is excellent.

Turner was awesome as were the ladies in Finance.

Very convenient!

Everyone I worked with at Heritage Ford was extremely knowledgeable. They listened to my questions and responded quickly. They took the time to explain things. I felt like I was their only customer. Fantastic experience.

Good customer service. This place used to be difficult but they have improved in recent years. I have owned 5 Ford trucks and have used service departments across the country. HT is above average.

I had a great experience with Dylan when I leased my vehicle. But with the oil change, Ive been waiting an hour and a half. Isnt that why you make an appointment so that you dont have to wait so long? Hope Im not late for work!

I purchased a used vehicle from Heritage Ford (shoutout to Dylan for being so helpful!). The buying process was made easy, and everyone at Heritage was very kind. Unfortunately, just a few months after purchasing my vehicle I encountered some major transmission issues. It was an extremely stressful situation, but Shawn in the service center was beyond awesome and Larry made sure my problems were taken care of at no cost to me. These guys are great, and I highly recommend visiting Heritage Ford if youre in the market for a new vehicle. Simply good people!!

Ryan is so kind and helpful !!

If you are shopping with Heritage Ford work with Areg Muradian! Areg was knowledgeable, accommodating, and responsive. He made my experience with Heritage Ford a hassle free and enjoyable one. I had a lot of questions, and Areg had all the answers. I really appreciated the no pressure type of communication I had with him and enjoyed a strait forward process.

For some perspective, Im a full time grad student at a nearby college. I was looking to lease a new vehicle to replace my 2005 Chevy Trailblazer. My fiance has had work done on her car at Heritage for a while (transmission-computer recall issues) and every time she came back from there, she praised the staff and how well she was treated, so I decided to see what Heritage could offer me.Long story short, I walked in after inquiring online about a new truck. I was provided with outstanding customer service throughout the entire process. Specifically the employee I worked with on my lease deal was Kyle O. I would highly recommend him. He was an absolute pleasure to work alongside. I never felt pressured or uneasy about anything. He was super easy to talk to and is all around a genuinely good guy. I ended up getting KBB value for my trade in, coupled with a great deal of rebates and incentives, and worked out an unreal deal on a new truck. No haggle or hassling, just real and honest deals and service. Not sure what else you could ask for from a dealership. I would highly recommend to anyone in VT and surrounding area.

Great people, helpful, and honest.

I worked with Bill LaBonte at Heritage Ford. His suggestion was to lease a 2019 Ford Escape that was on the showroom floor. He answered all of my questions and worked hard to close the deal. When you have to make a decision whether to buy/lease a car it is equally important to work with a trusted and experienced sales representative. Bill and his associates at Heritage Ford certainly worked to create a positive experience.

Scheduled my truck for routine maintenance and a vibration issue. Problem found and a new drive shaft installed. The only suggested improvement is that the part was delayed and it took us calling for status checks - wish Heritage would have kept us better updated as the truck went in Monday and was done Friday. Overall great service- especially by Shawn Clifford.

I drove in with with a broken rear windshield wiper thinking they would have order the part and make an appointment to get it fixed, but they had it in stock and fixed it right away. They took my car into the shop and replaced the wiper for me and I was on my way. Taking the old wiper arm off took the longest, but they fixed it for me right away and were very pleasant to deal with as always.

I recently bought a used Subaru Impreza sport hatchback from this dealer. Overall, the level of service was excellent. While there was a miscommunication about the agreed upon terms at the time of the sale, they made good on what was originally promised and now I have a great used car that feels almost like new!

Wonderful service! The shuttle service was great too. Service people were friendly, helpful and polite. Work was done earlier than expected!

They went over and above to assist me with everything.

Fair and ethical is how the Ford service department is run at Heritage. Mike the manager is a great guy and kept an eye out for me while the work was being done.

First, Very disappointed in how much this cost. I thought it would be covered by my maintenance plan, but obviously I was wrong. My bad. This is my third battery since I bought the car in 2015. Had I known it was not covered, I would have taken care of this myself for about $100.00 rather than $300.00. But you already had the car, and I needed it and didn’t want the extra hassle.Second, I could not get there until 4:30 and you said you closed at 4:00. Ok, no problem, you left my key in the car and I got it. However, you sandwiched the car between two trucks which meant I had to back out quite a ways before I could turn it. You had a Climate Systems truck parked parallel behind me in the roadway, which made it virtually impossible to maneuver without help. This caused me to hit the CSI truck. Figuring that everyone had gone home, I wasn’t sure what to do. Then luckily I found someone who worked there to help me out. He got the car out but had to back up and go forward about 6 or 7 times, and that was only because I was there to tell him when to stop. I didn’t have anyone to help me as I thought you were all gone. I feel this was your fault because the CSI truck should never have been parked there.Needless to say, if it is not covered by my plan (which I don’t believe I will get my money’s worth), I will not be back for service.Thank you

What an amazing experience I had a heritage Ford. I had a strict budget and the salesman found vehicle that fit my wants and needs in my price range. I could not be happier with my new vehicle. Thank you very much H-Team! Also what do you think Larry and Abigail who work very hard to get everything together and make it a smooth transaction.

After having a rough experience with another local dealership, I found myself at Heritage Ford. I had just sold my current vehicle and was supposed to be buying another when after making a deposit, suddenly there werent any vehicles available anymore. I found myself car-less and in a rush to find something else Id be happy with. The first person I interacted with was Charlie. He was extremely friendly, informative, and helped me figure out that what I knew I liked, and what I thought I wanted, wouldnt help or make me as happy as what I wanted. I left having my faith restored in dealership sales. Although I purchased a used vehicle, I was not treated any differently than the other people buying new vehicles. Charlie was absolutely wonderful. I cant stop raving about him.Steve Connors was nice to talk to and helped me get to the payment I wanted while filling out the finance information. I was surprised at how well Steve worked, even with his hand in a cast! Corey went out of his way to stop by and talk to my husband and I while Charlie was gone prepping the car. He offered short, but nice conversation to help us pass the time. Everyone we interacted with at Heritage was wonderful, and I will most definitely be back in the future.

Excellent service. Shawn was great in service.

Had a very strange windshield wiper malfunction that led to a false error code. dealership did a great job finding the error code and then discovering its inaccuracy. They were able to solve the problem despite the false error code and without charging more than they should have for the issue. I was very pleased and so far no sign of the issue showing up again.

Fantastic selection. Low pressure. Charlie was fantastic and great communication throughout and after the sale.

Servicing a recall on my out-of-state vehicle was a very easy process. The department even informed me I had a free clutch replacement under my warranty plan I didnt know about. Everything returned fine and in order, and Mike was kind enough to spend some time at the end of his shift providing me advice on other items I was contemplating getting fixed, as well as general maintenance. Very easy, pleasant experience.

Ive been very impressed with both the sales and service teams at Heritage ford. The staff are always very kind, knowledgeable, and genuinely want to help. Gary and Shawn in service are always super kind and welcoming, even when Ive dropped by without an appointment at 5pm!I recently had an issue with my vehicle, and they spent some serious effort diagnosing the issue and are working to resolve it. Awesome customer service. My family has been buying cars from Heritage for a long time, and I dont see that changing. Keep up the good work and thank you for the awesome service!

Super awesome experience, Turner was fun and friendly to work with.

Nice quick and easy experience buying the new truck

Gary Graham is the best service representative ever.

I had a great experience purchasing my vehicle from this dealership a couple of months ago. I loved the treatment and attention I got from Michael Connolly (Mike). He is by far the best sales person Ive ever encountered at a dealership. Ive had some experiences with sales agents at dealerships before, including Ford (in NY), which have left me with a sense of distrust and disdain. Mike completely turned that around. He had cool, laid-back, open and honest attitude that inspired trust, which is very important and rare to find in this industry. He seemed like a very genuine individual and he made my experience very comfortable. I got no surprises (except pleasant ones) when it came to the financials or the performance of the vehicle (2013 Ford C-Max). Love the car. I will certainly be recommending this dealership and agent to my friends and family and hope to deal with Mike in the future.

I take my Explorer in for regular maintenance. The staff is always friendly and efficient.

We came to Heritage Ford looking for a very specific brand new F150 for my husband. We worked with Dylan. They didnt have it in stock that day, but Dylan called us back a week later to let us know it just arrived off the truck! He put it aside for us, and we completed the purchase a day later. He was informative, funny and easy to work with. It was the most simple car buying experience Ive ever had. I would absolutely recommend Heritage Ford and especially Dylan to all my friends and family! Ill be back later this year to see Dylan and buy a new Expedition. Thank you!!

Had an engine light come on and was in Colchester for the day. Called to see if they could run a code and the service department had me come in around 4,ran the code and fixed the problem in less than an hour! Would highly recommend Hertitage Ford! Thank you again for your wonderful service!