Needed vitamin B1 for transplanting plants. None on the shelf, but they were able to use their smartphones to locate a box at the bottom of a pallet on the top shelf, pull it down for me very quickly. I was amazed!

I got admitted its always the best experience when you go early in the morning thank you guys for being such early birds

Had trouble finding shower spray. (the kind left on the tub, not the kind you scrub off.) Once I found someone, she didnt know, but referred me to someone who did. She was able to point out where the scrub kind was, but they didnt have the spray and leave on. So all in all, Id say decent customer service tonight.

I am here a couple times a week and this is the worst Homedepot store ever. So dirty and nothing is ever in stock. The employees are actually really nice and helpful but the store is so bad. I have employees that drive to Watsonville Homedepot before going here. Attached is the daily supply of garbage lumber and of course concrete spilled everywhere.

I went there looking for Febreez plug -ins for my house and office. I had purchased one a few months back and my office smelled incredible! So I wanted to repeat the experience.Upon entering I was greeted by a young man that was my first impression and I liked that.The product is great but customer service could use a little leveling up. Home Depot is a great store and I love the positive environment and how helpful they always seem. Perhaps moral was down that day.All in all I had a good experience.

Only Home Depot in the Santa Cruz/Capitola area. Has everything for Home improvement or repair. Prices are reasonable since it is a national chain. Lots of parking. The same complex includes a Safeway, Panda Express, Starbucks and other stores.

I prefer shopping at my local hardware/lumber shops but sometimes hitting up Home Depot is a must.The guy at the paint counter was very helpful but the Sequel store seems to always have aisles that people cant get down because there are large boxes of product blocking ease of access. This not only is a hazard in general, but if there should ever be any sort of reason people need to evacuate the building, so much stuff on the floors could hinder a persons ability to get out safely. Extreme example, I know but the extreme sometimes needs to be thought about.Please do a better job of keeping all the aisles neat and clean.

This is a big building. I can get lost very easy here. Good thing is every isle you walk down there is usually an employee stocking shelves so if I need assistance they are usually more than happy to stop what they are doing to show me where I want to be. The manager is also a great guy very helpful and good at his job.

Its really ok, some of the workers really seem like theyre on the home stretch...

Great location...lots of parking....friendly employees....you cant beat the prices. Safeway and Best buy right next store and across the street from Cafe Cruz...one of my favorite restaurants. So its a win win all the way around.

I had two instances of really outstanding service in the last month, one in electrical wiring, the other in toilet seating. Very helpful, informativeand patient with someone relatively inexperienced in DIY. Thank you.

DONT LEAVE BEFORE PICKING UP YOUR ENTIRE ORDER.The first employee told me to call customer service and request a refund. I called the 1800 number and they made me drive 20 min. back to the store saying they never do that, I need a managers signature.The 2nd time, they tried me. I said no. So the employees were annoyed. They did paper, scissor, rocks to see who would go back into the store and look for my missing items (cringe). They made me wait 28 minutes before bringing them out.One was missing so I asked to sign the document and a copy for myself. They rolled their eyes and went back inside. The manager came out, witnessed my signature and we were done.DONT LEAVE BEFORE PICKING UP YOUR ENTIRE ORDER / SIGNING THE DOCUMENT FOR MISSING ITEMS/ KEEP A COPY FOR YOURSELF.

Trying to return anything or pick up an on line order here is way too difficult! I’ve never need able to return anything in less than a half hour. Staff are nice but not overly competent. They are also significantly understaffed. One person helping customers with over 10 in line isn’t ok.

Sure am glad theres a Home Depot in my county. They replaced a former KMart store, and the place is always busy. Often order online from them but needed them for a culvert project by my driveway. Had everything we needed at good prices. When I returned some excess items, it was easy and quick. A long time ago, I used to have to drive to the adjacent county. EDIT: Nowadays (Sept. 2019) Home Depot quickly ships even heavier items like pails of driveway sealer weighing 50 lbs. directly to your location via a contract with FedEx. Lots of notification and tracking. Its free for orders over $45 at this time. They wont ship bags of concrete, etc. this way, but anything sealed in a container, even heavy, is OK. Ive been very pleased with this zippy convenient service.

Cam in the lumber section took great care in helping cut some pieces for a home office desk project. Professional, quick and courteous, thanks for the great customer service!

The customer service has something to be desired at this location. Tried to get a light fixture replacement and asked for help 3 times, and twice from the guy in the department I needed. You would have thought I was an inconvenience to all of them based on the response and lack of follow through to actually help me get what I needed. Guess I will order online elsewhere. Unfortunate.

Literally like a grown ups toy store LOL... Good prizes and good selection every time I go.

Had what I needed, check out was fast. But if you need to return something, this can be pretty slow.

Love home depo best place for gardening love the array of flowers and plants

I spend a fair amount of time shopping here for all my basic handy needs and endurance event gear list items. Most recently I went to pickup firewood because they sell it at the best price in town and tonight call for smores. The staff is generally very helpful and welcoming. I do hope the they get the pipe cutter back up and running because they are definitely losing business from as ai have to travel 20 minutes to get my pipe cut and purchased elsewhere.

I really really like how easy their automated point of sale works when you just need one or two things.

Love their plant section. Staff is always professional, could definitely use a few more people on the floor for questions as its at times hard to find someone for help. Other than that they are awesome

I dont think I have ever had a call picked up at this location, regardless of the department. on the flip side I have always received great customer service in the store. Advice: dont bother calling, just show up

They always have it and are open late. Its nice that I can check stock on the website first

Whats there to say, its Home Depot. Bathrooms are always clean and Loss Prevention Team dont eff around.

Good prices on tools. However, I can never find anyone in the lumber department. I usually have to fish somebody else out from tools. This is my go-to hardware store. Sometimes its fun just to check out the tools.

I went for a Daybed mattress cover, they didnt have the color I needed. Love this store

One of the worst Home Depot’s I have ever been to. Staff are SLOWWWWWWW and so unhelpful. I would rather drive the extra 20 minutes to Watsonville versus supporting this local Home Depot.

I prefer to shop my locally owed hardware store but I will come here as a last resort. I do appreciate the fact that they offer veterans discounts.

Friendly, knowledgeable and helpful staff. Lots of great products and supplies for any project. One of my favorite places to shop for supplies because I can bring my dogs in the store with me. Also its a good size store, not the biggest one Ive been in but they have a lot to offer.

Something inside this store makes a sound so loud it can cause hearing damage.

My husband used to work for the Home Depot in Marina Del Rey. We had gone to shop for a variety of things, many of which we found, in Capitola. While the store was clean, not one employee asked how we were doing or if we could use any help. If it were up to me we would never shop there again... unfortunately, they have the monopoly on the market.

Tried to purchase an appliance for memorial day sale but its not in stock, which makes no difference as we can wait, but they wont give the sales price, so why put it on sale? Feels like bait and switch.

Writing a review solely because of Danielas extraordinary support. I usually ask 1-2 questions each trip to home depot I make (okay, maybe more), but this time a more ambitious project led to upwards of a dozen questions from staff, the most of which were addressed by Daniela. She was intelligent, polite, and knew exactly where, what and how to do everything my project called for. Singlehandedly made the experience great!

It was a great experience. Katy at the pro desk is a true professional. And act like she truly cares. She made sure every piece of my job was together. This comes from a 35 year on the job contractor. Big thumbs up for Brian running such a tight ship and making sure people like Katy are well trained and at there best. Dave

Everything i wanted was in stock, except the tank top propane heater- sold out.It is winter time still...Service was quick with no lines.Update: not happy they dont accept used fluorescent bulbs any longer.

I love Home Depot. Great nursery. Self check out makes it easy.

Terrible customer service always out of everything you want

Very authentic and delicious food, especially the desserts.

Great store for home repairs new construction gardening jobs bought a new freezer and some really pretty new sunflowers

Good & relatively fast 👌 wish they had more ryobi bundles or things like the mulcher/vaccume.

Frank has stellar service and knows his products. I appreciate that good knowledgeable staff that can answer questions and actually help you. Much appreciated !!!!

Good selection of fans. Resonable prices.

Homedepot is the only store I can spend any time in just shopping and looking around. But that might be more because Im a man and like tools and building stuff.

Worth the trip over there.

Busy and a little unorganized. the curbside pick up seemed to be taking a while as the cars that waited for curbside pick up were still in the parking stalls as I exited the store, which took me approximately 20 minutes to get what I came for. however I will say the checkout was lightning fast, which is why I gave 4 stars

Ive always found what Im looking for here, except for a man. Cant seem to find a new one of those lol. My old one went sour, like rotten milk. I should probably change my profile picture...Anyway, back to Home Depot. The first Saturday of every month Home Depot hosts a free building event for kids. They have a different project each time. Today it was a little fishing game. They ran out of those kits, so they brought out little planter kits and bird feeder kits. They provide little aprons, paint, nails, wood glue, foam brushes and everything else you need to build your project.Wendy, from the floral department, was fantastic.

Curbside pickup is awesome. I just pulled up in front, hit a button on the email, and a guy came out with my order. Very friendly and I even got a couple employees to help me load up my truck. They were super friendly.

The Santa Cruz store is the worst Home Depot I’ve ever visited. Absolutely no service at all.

Always great deals here and friendly staff members

I love the fact that I can order online and within an hour have it at curbside pickup.

Its really hard to get help here, but thankfully they have hired a sufficient amount of people to fulfill a good Christmas tree set up. We picked out our tree and were in and out in a half hour. For others products that they carry, I would caution a buyer beware and read reviews if u pick out a product that will get high use, such as an appliance. Their online store has more assortment for big purchases

It was early in the morning, but I asked an associate where what I wanted was, and got pointed in the correct direction. Quite amazed. The self check out could be more organized. With social distancing it was hard to find the end of a line.

Has most of what you want...& staff to help you out! Lovely plants (food to grow & flowers, trees), hardware, lumber, Xmas, seasonal decorations; upstairs refridgerators, stoves. Very interesting place. Easy, close parking.

So they had trees on display but no sign stating they couldn’t sell them. Took the tag off, paid for it at the checkout but lady at checkout was confused why I was paying for the tree there? She told me she was going to go get someone to help me get the tree. Never showed up. I asked 4 other people and not one person was willing to help. Waited 20 min for someone to come out to help me get it but turns out they weren’t selling the display ones. Well put a sign out next time and let me know instead of making me wait outside for someone to show up. Then I walked over to the garden department and saw they had trees they were selling. I never shop at Home Depot so I didn’t know. But a lady name JoJo was super helpful and let me know the display trees are not for sell and she was sorry nobody said anything. But yeah overall the employees were super rude and so many of them were just standing around. Blonde lady at customer service was not very nice, pretty much told me “ I’m not talking to you” when I asked her what she said, I thought she was talking to me. I got the tree I liked and it looks great in my apartment. Overall the price was good for the size of the tree. The employees there need to be trained more on customer service

Very helpful employees

Great customer service! 👌

Beware of ordering subcontracted work from Home Depot! They don’t have your back.We purchased a Dekton countertop from Home Depot in 2016, based on a long list of features that convinced us that this was the highest quality product. The sales brochure lists “impact resistance” among its many assets: notably this feature no longer appears in their sales material.Home Depot contracts Plamar to perform the fabrication of the countertops. From the moment of delivery and installation we noticed irregularities and outright flaws along the majority of the exposed edges, especially around the radiused corners of the sink cutout. Within a couple of weeks we had a nickel sized chip become knocked out of one of these corners, caused by a thin wine glass that got knocked over. Plamar sent a worker with some plain glue to “repair” it, but we turned it down as no more than patchwork. This is the full extent that Plamar has ever supported us.Dekton is distributed and represented by Cosentino in the Bay Area. At the time they were responsive and sent a factory technician (from Spain) to examine and repair the problem. He indicated that the Plamar fabrication was substandard and that training was essential. We were satisfied with their engagement, until the corner chip that had been repaired came apart again, without any duress.Since then we have engaged Home Depot, Plamar and Cosentino to have them address the recurring fault. Each has passed the buck to the other in a never-ending hot potato of non-responsibility.Home Depot has been totally disengaged and ineffective in being a customer advocate to resolve the ongoing problems with the product they sold us. The department head, Nancy, and store manager, Jose Marquez, have not returned our calls or emails, nor have they offered any assistance. I cannot recommend Home Depot for countertops, denounce their contractor Plamar as a shoddy and irresponsible fabricator, and Cosentino an unreliable material supplier who does not stand behind their marketing claims or warranty.

Very busy. A couple very nice people who worked thete and a few who ignore you. To busy talking with other employees

Excellent range of products but one cannot expect help.

Friendly helpful staff, every time!

A store for the masses just dont expect great service

Great if they have what youre looking for. Often times they are out of items and staff can be very helpful or not helpful at all. Usually very busy.

These people are ALL FANTASTIC & HELPFUL!

My husband is recently disabled and walks with a cane. Even though the ailes are wide every aile had product spilling into it along with ladders and other obstacles making it difficult for an able bodied man let alone a disabled man to walk down.

Always lm get productsIm fine anything for cleaning.

Many customers and even staff dont use the mask properly with the nose exposed. The curbside delivery does not work. Avoid this place if you want to remain covid free

Everything you need/want for home improvements and gardening.

A little chaotic but good folks that work there and good prices. We bought a barbecue grill, photos later, but were entertained by this large life-size Jack in the box monster. A little boy came by with his dad was crying immediately definitely scary

I applied there and got hired but seconds later after i was done with my interview some old lady told me I was fired the same day of the interview 🤬😡

Busy parking lot, friendly staff.

Good place to pick up supplies or tools they have decent knowledgeable staff

Always have what I need. Decent prices and check out service is awesome...i love self check outs

Great service good prizes

It was great people were really nice and helpful there

There is a store greeter to monitor the number of guests, store is clean, and there is a greater at the easy-to-use self-checkout registers.

Usually crowded, but the staff knows their stuff.I have been shopping there for a long time.If you have an issue they do their best to figure it out.

I went in there, looking for the smallest of screws. An associate asked me if I needed help then pointed out my quarry and advised me of their proper use in my application. We even spoke of our common hobby a couple of minutes. Nice experience!

Very well-stocked good people very helpful good prices and if needed very clean bathrooms

Its Home Depot. If youre one of the 1/2 of 1/3 of 1% of all Americans who hasnt set foot in one, this review isnt going to help you much.Sadly, typical of hardware/home improvement stores generally... Minimal service, in the main cheap Chinese products, and a lot of time spent making sure that the item youre pulling out of the bin is whats supposed to be in there and wasnt randomly re-shelved incorrectly, or just tossed in a box by somebody who decided that this wasnt what they needed and didnt care to put it back where it belonged.If youre in the trades you know, itll get you out of a jam sometimes on the weekends, or when you need something after 5:00. A few things trade professionals need at good prices, the rest is all geared strictly toward homeowners.

Clean and the staff was helpful.

Home Depot one of my favorite stores

I loved it, it was great thank you Cesar for the help

Great store they had everything I needed and more

Always have more than I need especially around Christmas time always finding good deals

Helpful staff, we had several contacts with people who helped us, I knocked them down a star only because of there stock situation, it isnt about what is out of stock, it is about what they dont carry, no dehumidifiers, youve got to drive 25 minutes to watsonville, we are a beach town, the humidity during the winter is huge. Then tons of roof patching goop, none of them clear, though their website says our soquel store carries it, again go to the other store, though they have a giant seasonal section, this store needs the basics first, then the random stuff, fake Christmas trees and plastic pumpkins are not hardware.

Among the big box home-improvement stores, Home Depot is always in last place for me. Among all of the Home Depot locations I’ve ever been to in the United States, the location on 41st in Soquel is the worst I’ve ever been to.First of all, whatever it is that you’re looking for, they only have a third of it. And the third that they do have is not going to be where it makes any sense for it to be. Third, it is going to take you a half hour of shopping cart traffic to get to the item because there are 40 thousand random cardboard pop out displays in the middle of their narrow isles, blocking you from getting from anywhere to anywhere with any efficiency.I know you are looking for deck screws, but have you considered buying bright orange LED tactical jockstraps with Bluetooth? Here’s that display in your way.

For such a big store they never seem to have what Im looking for.

Update:Just adding an update to the review I wrote below. It is almost a month past when they said my order would arrive. I paid thousands in advance. Every day, I call, sit on hold forever and get a status. A week ago, a trucking company called and told me that the delivery would arrive between 10-2 the following day. I stayed home all day, but it never arrived. Then they acknowledged it wasnt even in the area and they dont know who called me or why. Most days, I am told to manage the the order myself. They give me phone numbers to call the manufacturer, the shipping companies, etc... None of these places want to talk to me, because they are subcontractors/vendors of Home Depot, not me. Perhaps I should start a consulting firm that helps Home Depot customers manage the Home Depot supply chain and logistics since Home Depot expects the customer to manage it themselves? I could brand myself as a customer authorized logistical operations representative that navigates the Home Depot supply chain. In the mean-time, I am cancelling plans to install my fence for yet another week, and paying yet another month of storage for the personal property I cant put in my yard until I put up the fence.Original Review:Went in to Home Depot today and tried to place a large order for a Slipfence Fencing System. They took my money for most of the fencing system but said they were experiencing a software glitch that prevented them from order the remaining critical part. They gave me a veterans discount of 10% for the purchase I was able to make. The Pro-desk instructed me to order the remaining part online and immediately call customer service to get the veteran discount. I did as recommended. The customer service person explained that veteran discounts are only provided in the store and that the Pro-desk person knew that. They were unable to apply the discount. I sat on hold to speak with a Pro-desk representative at the Soquel California store. I waited for approximately 15 minutes and then someone picked up the phone and hung it up before saying hello. I immediately called back and after 15-20 minutes, someone answered the phone. I explained the situation. They said to hold and that they would find someone. After being on hold for an hour, I took my phone with me to the store. I stood in line, explained the situation to someone who corrected the problem, all while I was on hold. As I was leaving the store, still on hold, after an hour and a half on hold, they hung up without picking up the phone. Really, it is my own fault for giving Home Depot Corporation my money. Live and learn.

Nice pro desk team

Love the idea 💡

Awesome place to get home supplies, got everything that you are looking for.

Its home Depot get what you need

Went shopping for appliances. Their appliance section is in an upstairs section which makes it kind of hot. There is an elevator that works...sometimes. the employee who worked with me was was very courteous.

This is my second time having to deal with Patrick in the Door Department. This man is infuriating, did not wear his mask (or when he did it didnt cover his nose). Last time he seemed to not want to help me at all. This time a Hispanic guy wanted to buy a door and Patrick was completely unhelpful to his. The door was out of stock and he just wanted to order it. Patrick kept telling his to just go online and this guy wanted the help to ensure the right one was ordered. Really nice, yet insistent man. Luckily Ken helped us out as it took Patrick over 20 minutes to find the right door. Ken really saved the day pointing out our options for screen door jams and telling us what work we would need to perform.

Quick and friendly

Prices not the best, but it normally has what I want.

Its my new favorite store since having to be home

Very little wait times. Always helpful staff around to help when we cant find something.

Good service good selection decent prices now if they would just have a couple cashiers to help you with the checkout would be much better