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Advance Auto Parts
9320 Skokie Blvd, Skokie, IL 60077, United States
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Advance Auto Parts
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Na
Review №1

These guys are Awesome! I went to another shop and they did not have my filter so I call this location and not only did they have it but Rob was able to find my car paint color so I could do touch ups! Every guy asked me if I needed help and found items I needed. Because customer service was so good, I also bought wax and compound. Thank you Rob!

Ra
Review №2

The prices on the shelves do not match the receipts. The manager said that there are old prices on the shelves. They refused to honor the shelf prices.

Ja
Review №3

I have nothing but good things to say about the people working here. However the manager SAM the indian guy should be fired ASAP. I witnessed him yelling at his hard workers which I couldnt believe the language he was using in front of customers, using F bombs, Stupid, MFing his workers. Very unprofessional and shouldnt treat your workers like that!!!

Ri
Review №4

These guys are AWESOME. Always go out of their way to help you!!

Kr
Review №5

Amazing people work there who really care about their customers. Especially huge thank you to Luis who saved my life and helped to change light bulb in my baby Fiat. It would take me forever to figure it out but he did it in 1 minute. Best of the best.

Mi
Review №6

Good service, Joe was able to help me find what I needed to get me back on the road

Ji
Review №7

I order online and pick up.. works great and fast

Du
Review №8

Typical parts store

Aa
Review №9

Horrible customer service, waited in line for half hour, I was the only person in the store .2 employees were on the computer completely ignoring me.I will never go to advanced auto parts ever again.

Ab
Review №10

Went in on March 7th to have my battery replaced. A young man came out to replace it for me. He swapped them out and when he went to connect it my alarm went off. He took off the battery, wiped it off, then put it back in. (Same way as the first try) He told me to turn on my car and when I did the car ran, but I had no lights on my dash and my radio wasn’t on. I also had to MANUALLY put my car in reverse. He plugged in my old battery, because his boss thought maybe they had a bad battery.( this time my battery was flipped around; different from the first time he replaced the battery) It ended up being that he put the new battery on in reverse the first time. They called a shop who came to test fuses and said I needed some replaced and it’s possible that he blew my PCM. So i drove to their shop and they replaced a few of my fuses. They got the car back to, what seemed like, normal. (Mind you I’m still running my old battery after my fuses were replaced) On March 9th the manager reimbursed me for my new battery and I was able to pick up one at a different location, because they no longer had the one I wanted; which was fine. I got my battery changed finally that day. Come March 14th and I had just got off work and wanted to stop and grab some food at Wendy’s. I parked in a spot and went about enjoying my lunch. 12-15 minutes into eating and my car surges. I freak out and try waiting to see if something happens again. A minute or so after and my car looses all power. I remove my key and stick it back in to see if it’ll turn on; nothing. I’m sitting in my car for about an hour more or less at this point and I hear my CD player skipping as if it’s trying to change. I put my key back in and the car turns on. I drive it back to the shop who replaced my fuses and changed my battery and they say it’s most likely my alternator, because when the young man put my battery in reverse he made my alternator spin in reverse causing it to surge. Advanced paid for the alternator and I had to pay labor. So now I have a few new fuses, a new battery (which is put on correctly) and a new alternator. Now, March 18th I went to visit my boyfriend at work to have lunch together. We’re sitting across the street from his job and AGAIN my car surges a couple times and shuts off completely. Now we’re thinking he did fry my PCM when the battery was installed in reverse. We had to jump my car and drive straight home, because the manager at Advanced claims he has no more control and I have to call customer service. (I have already) now I have to wait 24-48 hours just to hear from them. Which I also understand, because everyone is working from home due to the virus. It’s just very upsetting that I have to go through all this. I never even got an apology from the young man! Which is way more disrespectful in my eyes. Anyways, I hope he learned his lesson, because I learned mine: DON’T LET ANYONE TOUCH YOUR CAR EVEN IF OFFERED AS A COURTESY.

Ta
Review №11

I went in due to a check engine light on my dashboard and they told me they cannot help me due to covid 19 however no employee was taking extra precautions with ppe. No gloves or no masks and are still open during the pandemic.

Ma
Review №12

My daughter was in your store this afternoon because her check engine light was on and an employee commented so you couldnt just stay home? Shes a NURSE and needs a functional car. Shame on you! Also, he didnt practice proper distancing...

An
Review №13

Love advance auto parts! You cant hardly beat their prices when you use the online promo codes. Dont just walk in, but it online (even if that means in your car or while standing in the store) using a promo code. With the promo code (Google advance auto promo code) you can get the parts for about the same as the best online parts stores, except you get the part NOW! No more waiting for shipping. YAY for instant gratification, especially if it means I can get to work tomorrow and save cash!!

Jo
Review №14

I love the fact that these guys are walking distance from my house! Ive been here quite a few times since I tend to do some very minor car work on my own (oil, filters, etc), nothing big or fancy. As soon as you walk into the store, youre greeted by friendly employees that are more than willing to help you. They have never came across being annoyed or that they didnt want to help, its the very opposite which is very unusual. The store is also well kept, clean, organized, with plenty of inventory. Last time I was here, it was cold, raining, and one of the employees didnt hesitate for one second to step out of the store, and help me change a filter that I was having problems with. Friendly, clean, organized, helpful store? Im sold!From all the car stores that I could go to, I will certainly continue to visit this specific store!

Ga
Review №15

Very good customer service. Patient and knowledgeble. I was going back and forth and the associate helped me through my decision in regards to purchase.

Mi
Review №16

Was was in the neighborhood doing some shopping and my turn signal bulb on my porsche cayenne went bad. I called every store around and no one had it in stock. I finally saw advanced and drove right in. Mike was awesome! Helped me find the bulb and also let me use his wrench set to remove my light and install my bulb... Talk about service, ill be sure to be back! Thanks Mike!

Da
Review №17

They were nice enough to put my wiper blades on the car for me since its a new car, I hadnt done it before. However, when the cashier was quoting me prices on the blades, I asked if that was the price per pair and he said yes. When I selected the pair and went to pay, the total was higher than discussed. When I asked, he gave some explanation about how the one Blade cost this and the second one was blah blah. I said when I asked you if that was the price per pair, you said yes. He didnt apologize for the mistake, clearly couldnt answer the question and just made up the answer. A little ridiculous if you ask me.

Al
Review №18

Always great service!!As always great prices!!

Ca
Review №19

The team is friendly and knowledgeable. Carlos the store manager is always there and his team provides great customer service.

Ye
Review №20

A great staff. The manager of the place was super cool

je
Review №21

Guys there were super helpful.

Gl
Review №22

Best Auto store ever. Carlos always finds my parts and gets it right the first time. My go to auto parts store.

Th
Review №23

Ceasers cool helped me with my windshield blades in the rain awesome people

Da
Review №24

Really helpful. Helped me figure out which relay was not working on my car.

is
Review №25

Helpful staff, installed the wipers at no additional charge

Th
Review №26

Not bad for a corporate owned parts store, the whole staff is accommodating and nice and the selection is good too

Ma
Review №27

Needed a battery for my Ford explorer. They helped me change it. I forgot my money at home and they were nice enough to help me with that too. Im an idiot but they couldnt help with that.

Ju
Review №28

Best service around, Guys are always helpful.

Ke
Review №29

Very convenient to shop there.

Mi
Review №30

Free battery checks, otherwise just your typical auto parts store.

Da
Review №31

Good employees fast service

Ed
Review №32

No customer service at all, they dont go the extra mile, looks like every day less customers visit the store.

na
Review №33

Good customer service

Ah
Review №34

Sold me wrong product. Rude Cashier! Not going BACk!

JA
Review №35

Not the best quality parts.

Mi
Review №36

Special thanks to Noah. He help me with my battery issue.

ma
Review №37

Awesome people

Ma
Review №38

Always help me out

Se
Review №39

IT IS MY PREFERRED PLACE FOR MY PURCHASES

Information
17 Photos
39 Comments
4.1 Rating
  • Address:9320 Skokie Blvd, Skokie, IL 60077, United States
  • Site:https://stores.advanceautoparts.com/il/skokie/9320-skokie-blvd?utm_medium=local&utm_source=yext-gmb&utm_content=gmb-2016-12-29&utm_campaign=aap
  • Phone:+1 847-763-1247
Categories
  • Auto parts store
Working hours
  • Monday:9AM–8PM
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–9PM
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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