Great staff members working here, they have never tried to up-sell me. If youre looking for tech though, call first to make sure they have it in-store or not. This place is short on a lot of Apple/Printer/Computer tech due to the current shipping delays.

Best Buy at this location was pretty good this time around I had been here a few months back and service wasnt that great however this time around the employees actually came up and asked you did you need help I feel good about retail again there was one gentleman there I didnt get his name. Oh they were over and above helpful and I appreciated that I knew what I wanted probably wasnt there but I checked anyway but clean lot lot selfie employees keep up the work guys and Ill be back

I have been here twice now in the last few weeks - once to buy some things and then once to return something. Both times the staff was exceptionally nice and helpful so I just had to come here and say thank you. Technology is not my forte but they helped me through it so this will now be my go to spot for all things tech!

Quick, and easy! If I need a cord or some accessory in a pinch Ill cruise to bestbuy. Great service and good vibes.

The team at Best Buy were both knowledgeable and friendly!!! Edgar Josh and Lou in computers+Kareem in electronic& Big D and John of Geek Squad really showed up and showed out!! Great job 👍 and great team work!! What a great experience ☺️ Thank you!

Quick and easy. They even loaded the A/C. Im impressed. Thanks.

This is an interesting Best Buy. Sometimes you catch it on a good day, but most of the time...Its hard sometimes to actually get any assistance if you have questions about anything, and even then youre incredibly lucky to catch anyone whos been told anything about the products in their area. And thats assuming you can pull someone away from the social clusters they gather in in the less busy parts of the store. At least a quarter of what they intend to sell is out of stock - even before covid started. A huge portion of their product displays dont work, havent worked in ages, and will apparently never be fixed.

They had the Galxy watch 4 I was looking for, that they didnt have at costco. Great service by Slav and Guillermo. They helped me to find everything I needed.

Very friendly service and quick curbside pickup.

Brought a $1,400.00 all in one computer, so far so good! 👌🏿

I don’t know how the store is inside or how any other employee is because I’ve been to this location a total of once and I did drive up, but this review is for one specific employee because it didn’t give me a link for the customer survey and I want management to know how great she is. Christine helped me out when I really needed to get my order that day and no one else probably could’ve helped me. She was so nice, and I think I saw out of the corner of my eye that was even dancing along to my music for a second, she seemed like she really liked her job. She was extremely quick to get my order out, resolve my issue, and have me on my way. She deserves a raise, employee of the month, or at least some kind of acknowledgement for the great job she’s doing there. I hope she’s having a great day wherever she is she deserves it

I made a return of an item that was purchased online. I was really appreciative and highly impressed with how smooth, painless and time efficient the whole process took (literally about 3min, w/no line). This visit alone, renewed my desire to actually visit the store, whenever Im able to shop online of course.

Employees are nice and helpful. The store is always clean and organized. Geek squad service is good but a pain if you dont make an appointment ahead of time, you will be there for 2hrs.

So many great items here. The latest in all things tech.

We love to utilize their drive up option. The employees are pretty consistent with their customer service. They arent too pleasant but also arent rude. So Im good with that!

Today was great. Diego was very helpful.

I received excellent customer service from an associate name Alexandria. I drove very far for a couple of games that showed in stock at the location. However, when I got there, they were not on the shelves. Alexandria took the time to dig through large crates of games to find my items. Amazing customer service. Id go out of my way to do my shopping at this location.

Went into Best Buy to return and item, not Best Buy’s fault at all just try e developer. However, I needed help getting the item with a different developer and Jose in the pc game area helped me a lot! He went over the specs with different PCs in budget and the girl there which I didn’t get her name recommend him. I just want to say thank you so much to the both of you and keep doing this to your clients. I appreciate everything you guys did for me tonight. Who ever their manager is, these are great employees.

This place has poor customer service at the Geek Squad service area. Bought extended insurance for Apple product and their response is contact Apple when Best Buy is the one who sold the coverage. What a waste of time and money. There is a reason why this business is going out of business

I store great employees and many many electronics to explore

Great got in and out quickly. All employees have been very helpful they all deserve a raise. LETS GO!

Simply needed highlighters and copies. Met the most helpful staff. Left feeling lifted.

Good sales associates that were very engaging with me. Listened to what my needs were and informative about all my options. Enjoyed this visit.

Worst customer service at the TV department. And yes they give you a difficult time with using gift cards. You’re best bet is go elsewhere..Lakewood Best Buy is my favorite store and they are very nice and professional.

Drove over an hour and Just bought an open box TV in excellent condition. Didn’t come with a remote, tv stand or any accessories. Now I have a giant tv sitting on my couch with I have to hunt down accessories. Customer service was understanding but couldn’t do anything to help and even the store wouldn’t help us

Never fails when I come here I always grab more than what Im supposed to u guys r amazing & breaking my pockets but I love it

Old World Craftmanship excludes many Techy Gizmos, but a quite noise of music aides creativity in the bettering world. And My friend Google never disappoints. Thnx again Maps!!

So things changed quite a bit like shopping at Best Buy. I mean theyre the leader still in electronics - price, product and selection. I got an internal HDD for my desktop Win 10.I wasnt planning on buying a hard drive but this one has 4T storage so its an easy upgrade in performance basically pop out the old one and insert the new one like changing a car battery. Just pay attention Ito rge connectors- take a picture or something.Oh yeah, it was $65 good deal.Going back to how things changed; on the up side, I go in and its nice and calm- nobody in my way, no big lines, easy in and quickly out. Why? Because theres no people! Bro! The market is obviously online purchasing, ship to home or store pick up. If you know what you want, it works.But on the down side; I really miss that shopping experience of just going in and browsing, checking out stuff and realizing just how far out of touch and so behind out if date that I am with all these devices, gadgets and gizmos. I think everything I bought before was in the moment of seeing something and thinking that would make a great centerpiece at my place. But now when you walk, youre asked to state your reason for visiting so it would ghetto-ish to say youre just checking things out. So you gotta have a reason to go. Nope, not like Walmart where you go to buy toilet paper and come out with a shopping cart full of stuff. But.I.do miss that shopping like seeing 50 TV playing at once in one area and music blasting on speakers in another area.But you, we gotta move and adapt the times. Buying online is safe, convenient and slot cheaper in price. Pick it up at the store or have it delivered home- just watch those porch.pirates.

Seems to have better stick than the one in Lakewood.

Best Buy is a great place to buy any appliance, TV, or any electronic equipment.

BEST SERVICE EVER. The manager scoured the store for us to find a cord we needed. He was warm and friendly, and knew the products in his store. Awesome experience.

Been going here for more than a decade. Rarely have any complaints about the store. Then again it’s the only one we have in Long Beach so this review is tad bias because I really don’t want them to go away like they did at Marina.

The experience was not perfect, but a bit above average.(probably a management problem)The only issue was: I HAD TO purchase the product, before I could even look at the wiring configuration!This was because the demo product was secured ridiculously tight to display shelf.The staff was very professional & friendly; starting from the front door, all the way to the back of the store... and to a customer- THAT goes a long way.* I would recommend* I would returnNOTE TO MANAGER: Make your displays more customer friendly, and sales will probably increase.

I was disapointed to find out theres never going to be chicken Sandwiches... Either way, gotta love Best Buy.

Always very helpful and friendly when I go inside. Clean and organized store. Online is also super helpful.

I found a season of Tales from the Crypt in the bargain bin of this store once for a great price. I visited the store again and I couldnt find any more seasons of the show or even the bin of dvds.

Dont carry a lot of movies, didnt have the Sony ear buds I love to purchase! Two different stores and neither had them.😵 Not enough staff to help out.

Employees have no sense of urgency when it comes to helping out the customers. Waited more than 25 mins to get help and revived nothing. So I ended up leaving the store and went to the Downey Best Buy location

Every time I’ve gone in there problems if not geek squad being vague and condescending it’s the security profiling I literally walk around with cash in had every time I’ve been there so I don’t have people following me or watching me because they think I’m stealing making me feel uncomfortable I left and just went to the Best Buy in Lakewood much nicer has good stock of things other than that they usually have stuff in stock and just people at their mediocre job doing mediocre work I

Great staff. Only place I trust for my electronic & computer needs. Cameras. Ect... GoPro products so here. Manager!!!!! Need to restock the GoPro products... We keep buying it all... 5stars though because of the staff...

Typical Best Buy layout, products, etc. The staff is helpful and I will return when needed.

I been coming here for so long that I remember when it was a Toys R Us here. Service has gradually gotten worse order the years now when they are out of something instead of offering to order it they say it might be cheaper on Amazon. Or just order there I dont want to support Amazon hense why I came in the first place

Service is good. One sad thing with Best Buy is that its very hard trust the website about whats in store. We passed 3 different stores, that were supposed to have a product in stock regarding the website, but nope. It makes it very frustrating to shop at Best Buy. Why four stars? Staff. Definitely really god service from the staff.

I liked the customer service, they were very helpful, and actually sold me a cheaper Galaxy that did what I need, instead of a phone that does way more than I want or need. But they did ask me for my email and started sending me way too many solicitations. And they obviously sold my email to a 3rd party who is also sending fake emails that look just like the real thing. This fake Best Buy offered an iPhone 12 if I answered a few questions and paid $1.00 for a processing fee. It was all a lie and I never received the iPhone I allegedly won. Instead these people stole $44.00 out of my account ( YMBILL.COM). None of this would have happened had Best Buy not sold my email to a 3rd party. This is all Best Buys fault, but they are not going to make it right. So Buy their products but dont give them any personal information.

Pretty standard Best buy to be honest and they dont stock a lot of things so you might have to try a bigger one

Had just what I needed. A pretty obscure cable. I was glad I didn’t have to order on line.

Went in for an upgrade of my laptop and they took care of it no problem. Always very helpful.

Good service. Not a long wait at all. They actually come to u.

One of the biggest Best Buy Stores in Long Beach Area, it will not disappoint you with its standard inventory of gadgets and electronics. However, dont get your hopes high on getting newly launched products right after their launch dates.

The service here is disappointing. I walked around looking for help for quite some time before being told that they were short-staffed in every department. In my time spent looking around I found the car audio section to be a disaster; missing tags, empty shelves, & broken displays. Prior to viewing I was interested in upgrading the amp for one of my cars. However, I was really interested in getting surround sound for a 65’ TV that I purchased not long ago. When someone finally did help me they said that I could get a sound bar now and order a subwoofer that would take 2 weeks to receive. He wrote something on a piece of paper and put the sound bar in my hands. Then said to take it to the register and basically figure it out. Told me I don’t have to get it if I didn’t want to but he’s too busy and I’m on my own. Going forward I won’t be returning to this location ever again even though it is closer to me. The drive to Lakewood has proven to be a much better experience time and time again, and I would recommend the same for others.

Poor electronic inventory. The shelves were displaying nearly every printer that was unavailable. Id suggest saving yourself the trip and just order your purchase online. Thats what the employees recommend after the we dont have it in stock. You can order it online. Comments. I left buying a USB flash drive and candy bar.

I love the guys from the geek squad, they took good care of me

Once again, online and it says an item is in stock, drive all the way to the store and its either not in stock or they only have a more expensive version. Corporations pull this stunt all the time trying to pry more money from our wallets. Its honestly not hard to have inventory in real time in 2021 but that flies in the face of their greed. The supervisor was very nice hearing me out.

Really big but feels sparse somehow … usually has what you need but they’ve been out of stock when the website says they have it though … overall good store

Service sucks as always as this store. I can foresee this store closing pretty soon as the customer service aspect slowly deteriorates!

Horrible place to shop electronics.never buy open box. worst customer service and they dont know their job.they say something on the phone and when u go there no one knows anything about the phone call.I rather stick with Costco or frys

Trinity was the best help absolutely hopefully she works here long enough for you to meet her shes a sweetheart.

The ONLY reason why I gave them a 3 star is because their inventory of product was scarce. Excellent customer service and friendly staff, its just they dont really have product. Hardly any movies or games and zero music. Its too bad because I used to love BestBuy but now it just reminds me of a warehouse for washer and dryers, refrigerators and vacuums. They have other items but its very little. But if you need to anything like a wifi router, Jackie is your girl. The whole reason that I went there was to find out information about a hotspot originally because my zoom meetings for class have been super laggy and she suggested the Eero 6. She was knowledgeable, professionally and she understood what space was. She explained everything in detail and then let us be to make a decision. She didnt just stand there staring at us or trying to upsell other stuff. I loved that and I definitely appreciated it. I didnt feel any pressure to purchase anything, even though I did.

Staff is helpful, but once they get a HINT of you being disgruntled, just walk out because they won’t deal with it. Good way of doing business, but it hurts those who need help but got the short end of the stick.

Theres Very Friendly Staff Working Here At Best Buy Signal Hill. I Certainly Found What I Needed.

Found what I needed. No pressure from annoying salesperson

Great Customer Service In Store and Out. Geek Squad also! Had my TV mounted and my TV stand assemble. Thank you so much! Keep up the great work!

Easy to pay back the BB credit card account.

Great selection on sound bars. A bit in disarray with pallets in the isles. But overall good. Friendly staff always willing to help out.

Went in for a warranty return had no problem Customer Service was Excellent, srore was clean and well organized

Okay let me t ell you that this place hardly ever has anything. Or mi might just have bad luck ☹ either way!

Best customer service at Signal Hill store. Had issue with mobile online purchase. Came in and Kareem and Jessica resolved our problem with professionalism.

Great service and store location. Camera selection was a bit weak.

I am glad they relaxed their COVID policies upon entering the store. Asking me what I am looking for is a little presumptive. Overall would recommend store.

Julz the so called Customer Service guy at Geek Squad, did nothing to help me whatsoever. He only suggested I buy brand new laptop, after I told I had my device not even a week. Could not help me with my Zoom problem, didnt even try.

Purchase a Logitech Keyboard for more ipad pro. And the design and functionality its amazing. Great Products!

No one working the floor is working. I bought a,70 inch Samsung 4k tv... only because it was a gift for my grandmother i purchase the TV but not before having to yell across the store for customer service after they told me they would send someone. Best Buy Signal Hill on Cherry Street worst customer service ever. Never going back unless I have to return this TV!

Had a great experience shopping for a TV thanks to Alexis in the TV department. Dont usually leave reviews but i had too this time because of her great customer service. She really knows her stuff, had answers to all my questions, and took the time to help us choose the right TV. Im completely happy with my purchase. Thank you Alexis.

I bought a laptop online and when I got the message that my order had arrived, I never received anything. I have been making the respective statements and your answers are very vague and without any proof that you have received my application well. They are practically not responsible for doing their job well, they do not even have criteria to leave an order that is of high economic value. Actually, it is not a good time to order online as they have a very limited stock. However, the customer service in this place is very good. It is better to buy and pick it up at the store.

They fix my laptop in a matter of two days it was the best thing that ever happened get a membership for $200 it really counts

Not bad online pick up was a pleasant quick experience. No complaints

Ritchie led the way to provide superior service to resolve my pending order. Thanks to Albert who made the data transfer a smooth process. Everyone at the cellphone counter was very helpful.

Best buy is one of the best electronic store I always shop there. They carry a little of everything. The pandemic has slowed down a lot of business. Best will always be my favorite

FABULOUS AN GREAT CUSTOMER SERVICE YES

Order for store pickup. Come in a day later and they tell me they didnt have the cables I needed. I walked to the section and pulled the exact cables I ordered off the shelf. Whats the point? Poor service period.. maybe they will go the way of circuit city if we are lucky

I brought a nice T.V. set there and I got a pretty Good deal..👍

Nice workers and new top of the line electronics and Gadgets.plus exsesserys

Customer service on point nice location

Is a great place to find an assortment of electronics and gadgets need Ed for whatever project you have at hand

The 3 stars are for the sweet associate who helped us. However the whole waiting to be texted to get help thing is not for me. Then there were so many employees just walking around no one trying to help us. We waited for about 30min before being helped.

Really great adaptation to the pandemic. Love the drive up pickup. In store options feel safe and well managed.

Everything was on the floor and property displayed, when I needed assistance I also ask staff members who were very polite and willing to help. I was really intrested in the light show that they were selling but unfortunately they ran out. The employee there was very informative. Explained to me that the light display is an app-based program and is very easy to use. This same employee also assisted me was getting my Christmas gifts.

Received very good help from counter staff

Very Good ..I Wish for more..Selections

Took my 9 year old little girl here to get her Ipad glass replaced. Received a quote in the chat from best buy of $129.00 to replace it. She saved up her money and we made an appointment for the fix. Once we arrived we were informed it would cost nearly double that and wed be better off getting a new one. No wonder you cant find the cost on the website they clearly prefer to drag you into the store to make a sale. This unfortunately came at the cost of disappointing a a kid who worked her tail off to save the money to fix it. Yeah I am going to buy a new one for sure but it will be from a reliable retailer like Costco. Never again will I shop at Best Buy.

I needed a monitor for my computer. The guy that helped me was very helpful 🙂

Not overcrowded, curbside pickup is available. Covid precautions are sensibly practiced.Shopping here tends to be what should be generally expected in a shopping experience. Nothing particularly stood out to impress me though. So, I may not be wowed,but I am satisfied.

The staff are incredibly helpful and seem well trained. Ive done several trade ins and returns and theyve all been handled quickly and without any hiccups. While I dont usually require much help, the few times I have asked their opinion the employees take time to really give an honest recommendation, which is appreciated. Ive been shopping here for years and think theyre the best in the area.

Not crowded, sales personnel helpful friendly.

Nice location, but they are still oddly restricting access to the store, even during relatively light weekday hours.

Very knowledgeable workers...I can appreciate that!..helped me buy a computer for my daughter

Whenever I need soemthing I used to get from beat buy or any other electronics store I was able to do so in the past but nowadays all they have is the mainstream stuff usually at a higher price then online and when you need something specific like adapter just a cable or something like that they wont have it and you end up ordering online in any case.

Decided to take Classes next month. I never bought a Laptop before and I was afraid of picking the wrong one. I walked in and feeling like my anxiety was kicking in🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️ Walked to the back of the store and I was greeted by a young man named Eric...it pronounced that way but spelled differently 🤦🏽‍♀️. Anyways he was able to help me find one! Not only that, but something I was able to afford with the warranty 🤣🤣🤣.Preparing for Classes next month you made it easy for me with the help of finding this amazing laptop. Thanks AgainEric YOU ROCK!

Had a great experience here while buying my new computer.

Had a description with an advertised price and the cashier was unwilling to do a price check. Poor customer service. For sure..