The lady that was working today had no clue what I wanted which was manic panic hair dye. If your going to work in a beauty store you need to know the products sold. Very disappointed!

Did a pick up order. Manager Jennifer was awesome as always when I use this location to buy my products. The other store associate was very rude and unwilling to assist the manager with my transaction even yelling at the manager infront of customers. She was dismissed for the day by the manager. Jennifer handled the situation in a cool and collected manner even though she was unfamiliar with the new system and processing curbside pick up orders. She got the job done and was amazing the whole way. Humanity goes a long way and an associate who is unwilling to help her team be successful shouldnt work in sales. Cudos to Jennifer! Shes awesome!

Very helpful friendly and knowledgeable staff.

I always get a lot of help when looking for new hair products or just about anything I need at the time...

A lady name Jennifer, she is amazing. Very helpful and friendly. I’m a deaf person but she makes sure I understand completely. Very sweet lady & she knows a lot of products and explain how it works.

Was at the store today Nov 13 2019 most friendly person cant think of her name done everything she could to help me great service wonderful lady

Every time I go into Sallys I am greeted and helped politely and quickly. They help when I have questions and give me suggestions when Im not sure what I need for a particular issue. Love shopping here!

The store manager is great. So kind and helpful. I always go there and I am always happy with Sallys of shelby

Manager very rude!!! Did not follow company guidlines and would not refund or exchange my product. Ended up calling corporate and they were very helpful and corrected all her WRONG policies. Do not use this location unless you expect TERRIBLE service.

Sallys does carry probably anything you would need that has to do with hair or nails. I just wish the associates were more knowledgeable of the products.

Great selection they always have what I need

I cant remember the name of the young lady that helped me but she was very understanding and attentive to my needs. Although they were out of what I needed, she made sure I left with a replacement.Thank you!!?????

Great location and accessibility. Good staff. Very helpful

Every time I have came to Sally’s they have given me wrong advice and messed up my hair on many occasions with what they suggested to me. The can be kind people but they don’t know what they are talking about.1) I asked for a product like color oops that would take the dyes out of my hair. I was given a box and as I looked it didn’t say much. I came home to try it and it was full on bleach! I told them specifically I didn’t want bleach.2) A year later and I am ready to ombré. I get there and ask for their sugggestions on bleach and developer as I had dark hair. I was given a bleach (forgot the name) and was told that it’s been the best for dark hair and has lightened so many shades on people! That sounded great! I got home tried it and I had hardly ANY lift to my hair and it just turned my hair orangeisn red. Luckily I had a toner on hand that helped turn my hair into a light brown color.3) The most recent. I went in to get red hair dye. This time determined to not ask for their opinions or advice. I found the color I liked but as I was looking on the box I was not sure if it needed developer. I asked an employee and she said no it doesn’t! That’s great, I don’t have to spend money on getting developer. I get home and I am excited to start and got two tubes in my bowl and started dying. I looked at the inside of the box to find out how long it is recommended it stay in. GUESS WHAT! it needed developer :) so I wasted two tubes.

Very helpful sales associate!

Awesome place and wonderful customer service

Great customer service

They ignore you and are rude as all hell

Great help