Awesome dealership! Love the hometown feel and the personal interaction from sales and managers. Great service dept and office staff. My family has bought cars there for years! Its a one stop dealership. If they dont have what your looking for on the lot they are willing to help you find it. Keep up the great work!

Special thanks to Rick Brewer! He was there for my new car purchase in 2015 and came through for me again while shopping for a used vehicle for my granddaughter last month. I’m also very pleased with the service department. They have always done right by me. Thank you Rick for your dedication to your customers!

Joe Whaley is a great salesman

On vacation pulling fifth wheel when check engine light came on. Checked it out that day. Enterprise brought me a car in 10 minutes. Picked up truck next morning. Chris helped me and found the correct extended warranty for me. No vacation time missed Left rental with service and picked up truck. So happy they were here for me.

The service department was great here! We were on vacation 7 hours from home. Power steering went out and was hard to drive these curvy roads. They were willing to have us in at 3:30pm to start looking at it when they closed at 5pm. They fixed it and got us on our way! Thanks again for saving our weekend!

I cannot say enough nice things about this dealership. Chris and Ben went above and beyond to make my car buying experience the greatest. I had been shopping around for awhile and found this car online, I called about it and 2 days later I was driving out with a car and a payment that worked for my budget. They worked around my crazy work schedule and even stayed late to make sure I was satisfied and everything was taken care of. I highly recommend these guys if you are car shopping and I am so glad I found them when I was shopping.

O vacation in Pigeon Forge when the passenger window regulator in my F150 died with the window down. Rain on the way in and we were 470 miles from home. We found the dealership and went to the service department. The folks there were courteous and helpful. Service manager came out told us the cost of repairs. 1-1/2 hours later we were on the road with repairs made. They stopped working on a job to help us out. Wait area clean and comfortable. We appreciate the way the people there helped us out.

Staff VERY professional but also friendly and caring. The lady in the service department is top notch and Allen Stewart, the young mechanic, was super. Each took time with this granny and showed and explained well.Thank you for having such a good service department.

This one star is directed solely at the the service department. It took 23 phone calls placed over 4 weeks to receive an emailed estimate on the work my car needed. I would leave message after message with the front desk for someone to call me that could be of help, but I never received the calls to update me on my vehicles status.After receiving the estimate, I decided to sell my car to the dealership. That part of the process I would give 5 stars. The people I dealt with in that department were top of the line and very helpful.

Amazing customer service! This is one of the reasons why we have been buying cars there and taking our Fords, Mercurys, and Lincolns there for years. Sometimes they do have limited selection on the lot, but if you talk to Joe Whaley and tell him what you are looking for and what price range, he will get on the line and find exactly what you are looking for at no additional price. In regards to service, they have went above and beyond ... even detailed my newest Ford after a standard service.

Much better. Bought out by Rocky Top Ford. Service dept more organized. Prompt service. Very helpful

I installed a oem remote start on my 2011 f150 and I needed the truck flashed to activate it. Most dealers wanted to charge for 1hr $120. This doesn’t take an hour. They did it for 1/2 hour. $60. This is good customer service. This is how you treat your customer 👍. I’ve bought several vehicles from them and will continue to trade there. I’m looking to get a new f150 in near future. I will stop there first.

Amber in the service department was great! She helped my husband and I out tremendously. What we originally thought was going to be a few day fix for the throttle body, they had complete in only a few hours. She had the valve for the truck installed in great timing. Great service!!

Great longtime family-owned dealership. Always has the lowest price on F-150s and will find the exact model if they dont happen to have exactly what youre looking for on the lot.

Had a great experience with McNelly-Whaley Motor Company. They serviced my car promptly and professionally. Kris in service was fantastic. The waiting area was very clean and comfortable. Highly recommend this dealership for all your needs.

Our car broke down in the mountains and they were able to access the problem, get it fixed and was a huge help to us. They went over and above. Martha Jordon in service bent over backwards trying to help with our extended warranty. It wasnt covered but that was not her fault. She tried diligently. They even took our rental car back for us so that we saved a days rental plus it was one less thing we have to do tomorrow. This is a wonderful dealership.

I was on vacation over 500 miles from home. My right front brake started sticking. I went to McNelly Whaley Ford and was told they didnt have time to deal with me that they were a week behind in service. They did find another dealership over 30 miles away. Lance Cunningham Ford. They never told me that my extended warranty would pay for a tow. After driving over 30 miles and doing more damage to my brakes and $630.06. And 8 hours later I got back to my vacation. Come to find out later Lance Cunningham Ford never called ford extended warranty people on my van and I had to pay out of pocket. I will find another place to vacation because of the poor Ford dealerships. Do not use this dealer they dont care.

Just went to get a spare key programmed for my truck. Was told come by anytime no appointment needed $30 to program it should take about 30 minutes. Showed up a little afternoon was told everyone was at lunch til 1:00 so had to wait. Then when they started on my truck found out I had to be somewhere else by 2:00. They said shouldnt be long hes working on it. Then was told they were not able to get my key programmed so I said thats fine I can come back later I need to be somewhere else. Well theres a problem not only did they not program my key my original key is deprogrammed so my truck aint going anywhere!? So now they can sale me a brand new key, program it and get it going for $30 because they cant even program my original key to work again without a newer key REALLY. So when he gets done talking to few other people in the area and gets around to it, it is finally ready. It is now 2:30. The bill is now $93.00 the $30 program fee was $50. $30 for new key and $5 misc tax and taxes. So beware and verify before you let them burn you also. Wont be visiting anytime in the future. Thanks for the bad experience.

In town from IOWA and having trouble with our 2017 Explorer not starting. It’s definitely an electronic problem and we stopped in to the dealership desperate because we were afraid the car won’t start when we are out hiking and miles and miles from town. They didn’t offer any help and said they were too full to even listen or look at our car. Absolutely the worst service I’ve EVER experienced. Will be sure to call them when we are stuck with our 4 kids in the mountains. Though I’m not sure they will have any sympathy.

I️ had a bad experience with this ford dealership. When we had 3 new tires on it took them 4 hours and in turn they scratched all my rims. Since we lived out of town we did not have 3 more hours to wait for rim guy to come. So he said they could contact us and they would pay. That was in August. I’ve been told by the service manager check was out in mail. Two weeks later I️ called again and Martha called back and said check in mail that’s over 2 weeks again. I️ called again today left message for service manager to return my call and of course no call back. This dealership service department is the most incompetent and lying bs people I️ know I️ hope they choke on this money and deserve to fly or have the ford name on building. So save yourself the hardship and done go there

This Ford Dealership has the worst service department in history for repairing engines. It is incapable of actually fixing an engine. I am sure that if they are doing warranty work or oil changes they are just fine. However, anything internal to the engine and they will want to replace your engine.I took my mother in laws Ford F150 which broke down during our vacation with a valve/lifter problem. After all day, they determine the lifter had come loose and bent the valve. They proceeded to tell me that I needed to replace the engine since it had metal in it. SERIOUSLY... metal has to be missing to be in the engine and the Valve never came in contact with the piston. I then proceeded to explain my theory.After a lengthy discussion which included them telling me that they could not rebuild the head there... I then suggested sending it out to Precision Machine Shop... They could not do that, they agreed to replace the head with a brand new one from Ford. The price of the work was to be $5700.00. Staggering, but I was out of town and I would have a Ford warranty.The VERY NEXT MORNING.... I get a call from them. NOW they are telling me that their 25 Year Mechanic claims that the Main Bearing could have shifted choking off the oil supply to the head and that is why the head failed. That they cannot fix the engine and had to replace the engine with a new one $9000.00. Myself. having rebuilt many engines is now privately thinking .... and maybe the tooth fairy flew into the Valve Cover and placed her thumb over the ports blocking the oil too!I kindly caught my breath and asked them to button up the engine and I would send a wrecker for it. I called over to Ricks Service Center who rebuild the left and right side heads, replaced the cam, replaced the Cam phasors, installed a new timing chain kit ... basically rebuilt the entire top end for 4200.00 which included taxes and towing.Bottom line, short of an oil change, these people want to replace your engine from the start.

I was in town from Michigan but overdue on an oil change on my new Taurus. The service department was able to get my vehicle in on the same day to complete the oil change before returning home. Thank you!

Coyle Fox is always our family’s go-to sales man!!! Always excellent!!! Shout out to Coyle and Joe Whaley, you guys are great!!!! Enjoying my new 2019 Ranger 😎

I love my truck that I got from McNelly Whaley. They were so easy to work with, found the truck that I wanted and gave me a better price then I had seen elsewhere. I will definitely use them again and recommend them.

Dont expect a call back or ANY kind of customer service from the service department. I had my truck in there to get it looked at. On Thursday they told me they emailed information to the extended warranty company. The following Tuesday, I had to follow up with the extended warranty company myself to find out why approval was taking so long. Turns out the warranty company never received any documents from Ford. The dealership should have followed up with the warranty company themselves. Not sure why I am doing their leg work. I got an email address from the warranty company and had the service manager resend the documents over to them.Im paying daily on a rental car and they have had my truck for 11 days. I am still waiting to hear back from Ford on an update. Ive been trying to get a hold of service for the last 45 minutes. I either get transferred back to the receptionist who apologized and tells me they must be busy and them asks me if I want to leave a message or I get put on hold for 15 minutes and then hung up on.This is the first and last time Ill be using this service department for anything.

5stars for the service dept....Enrique is very knowledgeable and honest...Service advisors very helpful...5stars to the whole service dept....I highly recommend this business...I do hvac service and told them my truck is my lifeline...i am a small one man business..so price and time.mean everything...the price was right and the time was fast !Thanks guys....and lady...

Everyone that Ive met at McNelly Whaley has been extremely helpful and easy to work with. They are a professional and caring group. Im looking forward to buying my next car from them.

I haven’t been to this dealer sense it’s become rocky top but all I can say is thank god a organization that actually knows how to run a car dealer is over you now because mcnelly Whaley was HORRIBLE! And I can see you guys actually have some innovatory

We were on vacation when it was time to leave and we had truck problems. McNelly-Whaley Ford came to our rescue. They got my truck in their service department fast and fixed it. I really want to thank William Kite (Service Manager) for all his help. Everyone was very professional, helpful and most of all friendly. If I lived in the area they would be my Ford dealer.

I brought my brand new F150 after driving down from Chicago. I brought it in because the turn by turn voice prompt was not working on the GPS system. I was told the technicians were all to busy to even check to see what the problem might be. Hopefully the customer service is better with Chicago dealerships.

Wonderful Dealership with a hometown feel. My experience with the sales staff was Excellent. I highly recommended Mcnelly-Whaley Ford for all your vehicle purchases and service!!

Have not bought a car here but Service dept. Takes forever to get anything done. Promised would be taken care of first time brought in they were so busy never got to mt car as promised. Brought car back week later with appointment were unable to mimic issue so could not fix recall issue that been done with over 433,000 Ford vehicles in 2015. However they said they foxed the other 2 recall issues. So next time engine is running continously even after key out guess i am supposed to drive to Ford and sleep in vehicle as does not turn off

While visiting the area, our truck began to malfunction. Worried about trying to make it home, we took it to the local Ford dealer. They were courteous, professional and fixed the problem. What more could we ask. We are very thankful to McNelly-Whaley for their kind assistance.

Im Not happy with the Service department transmission tec ..I had our 2013 Ford focus car work on the front passenger side drive axle replaced from a accident while visiting Tennessee. Week later after car being fixed I made it home 300 miles away and transmission service light came on. transmission fluid was low from him or her not checking the trans gear trans fluid.. and transmission service guy didnt clean off the previous fluid from the drive axle coming out from accident that was splattered all over the engine compartment.. no shop supplies was used cleaning off trans gear oil i had clean it off myself later..my insurance was Charged a littleover $800 and also the control arm was replaced and wasnt clean or cleared out from body bushings the tenn, dirt & grass debris.I do have the pics ! 😯

When you first go in they are wonderful, but of course they would be because they want you to buy from them. Then after you do, your forgot about. We purchased a 2011 Jeep Wrangler and it wasnt detailed or the oil changed. We called and went by there about it and was told let me check on it and will call u well needless to say never heard from them. Then called the service manager and he was gonna have us contacted about it and once again nothing. DO NOT buy from them.

I discovered two leaking transmission hoses on the automatic transmission cooler on our Ford E-350 Superduty Class C motorhome. Although I tightened the hoses and the leaks stopped, I felt it was prudent to replace them. After talking with Chris the service advisor and having Luis the service technician look at the hoses, the parts were expedited by the part counter employee (forgive me for forgetting his name) and they arrived for an afternoon appointment two days later. Luis quickly replaced the hoses, topped off the tranmission with Mercron V fluid, and made sure that the motorhome was cool for our two cats who relaxed inside during the work. Can’t get any better service than that! Thank you Chris, Luis, and the great parts counter person!

Car problems on vacation. Not fun. They got the car right in, Martha kept us informed on progress and repairs were finished the same day. Thanks to everyone at Mcnelly-Whaley Ford.

Went here to get my vehicle looked at for a warranty issue and an oil change. The warranty problem was fixed without an issue and to that I am thankful. However my issue is with the oil change that I received. Every brochure they have in and around the service area says The works oil change is $39.95, much to my surprise I get the Works done on my car and then get my bill which totaled over $60 and then got told that the Works package is only 39.95 if you buy it with [some other] service package. Well played to the person who does their brochures and advertisement. After realizing I got hosed I thought fool me once shame on you right? Nope! Not again! Oh but wait theres more! I then go to get in my car, which I will have you know was not extremely dirty nor did the vehicle reek of cigarette smoke before I took my car to this atrocious service area. I notice that there is a lot of dirt and oil in my and around the drivers side especially on the floor and on the door sill, further more there is grease and oil all over my steering wheel. I thought to myself this sucks but it cant get worse and then I turn my A/C on and it smells like an ash tray in my carIm not sure if this is a one time occurrence or if it happens quite often. Mcnelly Whaley Ford has forever lost my business, my familys business and a ton of friends business in the last few months due to similar reasons. The sales area is not too bad here and they are professional but their service department has cost the entire dealership to lose my business forever. Its pretty bad when 3 employees even told me that they wouldnt bring their personal vehicles to the dealership for service due to the atrocious price and service you get. Take your vehicle the extra 15 to 30 miles away to Knoxville or dandridge and stay clear of here.

Quick service as to replace ignition key. And very reasonable price.

My parents were in an accident while visiting the area, and damaged the right rear lamp assembly. The cover glass was gone, and the lights were buried inside the fender. We tried to buy a new taillamp assembly, so we could tape it into place for the trip home....but the dealership refused to sell us one.Thank God for OReillys auto parts...they got us a twilight the same day.Nice try at damage control....the lady in parts refused to sell us the part. She wouldnt even look it up in her computer. She said she couldnt sell us the part because you didnt have a body shop so you couldnt install the part...

We had a very good experience at this dealer. Coyle Fox was our salesman. He is a very nice and friendly person. Was.a.pleasire working with him and everyone else at the car.dealership.

While vacationing in Gatlinburg, the water pump went out of our vehicle. After towing it to McNelly-Whaley, we were stranded without a vehicle. Trish Rogers, at the front office, went above and beyond to help us find a rental car. After discovering no rental cars in town were available, she graciously drove several miles out of her way to take us to our condo and offered to pick us up again the next morning. She was a blessing to us in our time of need. Your service department also did a great job fixing our vehicle in a very timely fashion.

Were from Detroit and the truck broke down when we got into town.They had it there for three days and didnt get anywhere.I get being backed up but trying to get answers was impossible. Had it towed to another dealership and within 3hrs it was fixed! 3hrs includes towing time to Knoxville!So for a 2 hour fix that couldnt be done in a timely manner, one star for service

Had to think about this review. Ive taken my mustang here several times over the summer for service. Then a problem appeared with leaking water. The only issue I really have is the price. But in the end I got the problem fixed and Martha in the service department made it right. Thanks

Always ready to help you find the right car or truck.

Save your self the trouble and find a different dealer. I’ve never been to a place that moves sooooooooo slow....

Nice down home people, I needed a 4 wheel drive and they put me in one for only a couple dollars more a month then my 2014 I traded.

Very nice tech named Andy. He wasnt able to fix our vehicle due to a faulty transmission but he was very respectable and nice to deal with.

I went there today to get a key made, i first went into the parts department they stated that i had to go to the service center . i went into the service center and they did not want to make a key . they looked very disgusted because we asked them to make a key . they stated that we needed to make an appointment and the earliest they could do was 2 weeks. very piss poor attitude i will never go back to this dealership again i will take my business to Knoxville its a lot further away but at least thier customer service is far superior than the sevierville ford dealership

I went to look at used cars since I recently got my license and wanted something cheap. My dad and I walked to the front and was just looking at the cars there and one of the employees literally looked at us then just walked into the building and into his office. We walked in and looked at the few cars inside and nobody approached us. We walked across the street to the used car lot and looked around, with no help. Half the cars didnt have prices on them either. After walking back, we walked in the building and happened to cross paths with an employee and he just stared over the rim of his glasses and was like, do you need help with something. By then my dad and I were both upset with the service so we just said no and left. Everyone around there is so grumpy and unhelpful, Ill be certain not to buy a car there ever. Furthermore, I wont recommend their dealership to any of my friends looking for cars as well.

We was in Gatlinburg on vacation when my car had a little problem.Mcnelly-Whaley took care of my problem in a timely manner Whit great customer service.Thank you so much.

Awesome dealership! I wouldnt take my Lincoln anywhere else.

Just purchased a used car for my daughter and the experience was great. The sales staff was very helpful and friendly and were extremely satisfied with the service we received from Mcnelly-Whaley.

I have tried to get my Lincoln(s) serviced here a number of times over the last seven years. Each and every time I have tried to get service work done here I have been disappointed. They Never have time to deal with anyone, but yet each and every time I have been there, the service bays are all mostly empty. Lots of attitude from the service reps and no help. I will never do business with these people again.

Made an appointment easily. Fixed my problem in less than an hour. Very friendly staff.

Have had four experiences with this, my local dealership, and have yet to finalize one transaction. 2 were regarding sales, 2 were regarding service. In 2014 contacted the sales department about looking at a 12 or 15 passenger van. I specifically told the salesperson I wanted to compare the two to choose which one I wanted. He told me he had both on the lot and for me to come on down. Turned out he had neither, but tried to sell me a full size van. I left my contact info, and told him to call when he got at least one of them in. Couple of weeks latter saw a 15 passenger van on the lot while driving by. Talked to the same salesperson, and could not answer any questions about the difference between the 5 and 12 besides number of seats.Last year, went on the Ford site to build my own Transit. Went through all the options, and body styles to find exactly what I wanted. Called these guys to order the vehicle. One of the first questions was what was the Ford body code I wanted. I explained I wanted the extended body with medium height roof, the only info required on the ford site, and he told me he could not help me without the ford body code. I asked him if he thought there might be anybody who worked at his dealership who might know anything about Ford vehicles who could answer his question. He said I needed to go on the site to get the info. I really needed the vehicle at the time, so I went back through the process of building my Ford, and even looked up the brochures with the specs for the vehicle, but never came across his Ford body code. I ended up buying from a dealer in Georgia with 1 20 minute phone call.The 2 service experiences were similar, but increasingly outrageous. When I brought the Transit home, quickly realized one of the seat belts did not work. Called my local Ford dealer and was told they did not have the part, but would order it and call when it arrived. Two weeks latter, called back and found that they never ordered the part. Took the vehicle to a dealership 2 hours away were they quickly repaired the problem.My last interaction, and what motivated me to finally sit down to write this, concluded yesterday. Since we have vans that hold over 8 people, and we cross state lines, we are required to have annual Department of Transportation inspections by a DOT certified mechanic. Made an appointment with these guys (there are just soo much closer than our next option), explained to them exactly what we needed, specifically asked if they had a DOT certified mechanic. They said, yes, yes, they do these inspections all the time. Scheduled a time about two weeks in the future that worked for both of us. Yesterday, on the day of the appointment, on the way to this dealership, I called because I had an additional service item to perform. The service department said they were happy I called, because it turned out they do not have a DOT certified mechanic, they can not do the required inspection, but they would be happy to do the other service item if I still wanted to bring the van in. They figured all this out shortly after scheduling the appointment but did not bother to call.After my second sales experience with these guys, I contacted Ford Corporate to let them know that these guys are impacting my decision to buy Fords in the future. Corporate was very apologetic, but explained that these franchised dealers are very independent, but there is little they can do.If you are considering buying a Ford in Sevier County, there is a reputable dealer in Morristown, or go to Knoxville. Better yet, consider options other than Ford so you do not have to waste your time driving long distances to reputable dealers or repair shops. These guys do not mind wasting your time.

My family and I were visiting the Gatlinburg area for a couple of days on our way to Myrtle Beach. We had a issue of our vehicle not starting the second day, July 27th. I called road side assistance to assist, they were helpful. I called McNelly-Whaley Ford to see if I could have it towed there and I was told no. They stated they were too busy, people were on vacation, and there was nothing that could be done for us, UNLESS WE WAITED TO WAIT UNTIL AUGUST 7TH, that was the next available opening they had for us. I find this sad. I am a Ford share holder and consultant for Ford Motor Company. Now I know why people talk bad about Ford.

Mr Grim sales men he is great, but everyone else was pre~occupied between hoag jaws, and insulting me with a trade in price, but yet they want top dollar for them/dealerships Go fish Im not trading apples for oranges....

Amber in the service department was hateful and rude they had my car for 3 days still couldnt figure out what was wrong with it. Then tried to charge me for a bill that was covered by the waranty needless to say my car is still not fixed i have to take it to knoxville for them to look at it. I have heard from a ton of people that theyll literally rip you off they half ass fix the problem just to keep you coming back.

Bobby Williams and the other sales associates were great and very helpful

Ive been getting my oil changes at the dealership since Ive owned my Focus. Ive also had them service my AC. They always do such a great job!

I brought my car into the service department to find out why it would not start. It has been 12 days and they told me it was going to be Transmission Computer Module and cost $950.00 then the following day they told me it was also the transmission and it was going to cost $5075 plus the $950 for the TCM. I owe less on my car than the repair bill.

Very helpful sales department. Test drove a truck but didnt purchase.

Mcnelly Whaley Ford is a very poorly ran establishment its not the managers or the dept but the owners who have more money than they know how to handle, underpaying every employee and firing every good manager they have because the managers make real taxable money for the company and they just cant have that. So only go to this dealership if you must

Great place to get a car.Great customer service.

Need any thing joe Whaley is who to fo to allways helping had and knowledge of the business

I called yesterday to schedule an air bag recall, and was told to come in at 8:30 this morning. When I got there they informed me that they didnt have the bag in stock. What an incompetent service department. I will never go back to that dealership!

Friendly and transported the mustang I wanted in fast thanks

They had a decent select of cars and trucks.

Excellent customer service, friendly environment, knowledgable staff

Friendly and attentive service advisors.

Horrible place for service an employmet rude owners. This place only cares about the money.

Terrible customer service. Husband had to schedule 5 times for service.

Horrible service and it is clear none of the customer-facing employees care about their jobs. I have no idea how this place is still in business.

Very responsive, extremely helpful.

Not very sales oriented!

Owned by Joe Whaley and its a small dealership that has to over price cars to stay a dealer of new cars. Not your best deals. They over price then lower the price to slightly above fair.

Good work but a lil expensive

Very good service department

They are whole bunch crooks and liars and wont honor there warranty.

Crooks they fixed a key for me it didnt work after then charged me 60 dollars I said for what she said labor are you kidding me .I wish I they had a minus star to push Im a Chevy man now never will go there again.

Sweeeeet cars!

Only place to get factory parts.

I bought my car there

Service is Excellent!!

Good

Rude service staff

Ok

Bad customer service

Helpful

Friendly staff