Called to check on a lumber product in a 9 ft and an 8-ft after being on hold forever was told they didnt have the 9 ft but they had the eight when I arrived I found a complete pallet full of 9 ft after I had bought it somewhere else I wanted to buy approximately $2,000 worth of the 8-ft and was told there was no one that could help me load it, so I left. Ill be polite and just say they are very weak when it comes to customer service

Nice place, Id rather give my money to a family store than the big box stores. They should develop an app that is interactive to help you fund items in the store.

Went to 2 big name stores, Menard and Lowes and just about had to take hostages to get help. Went to Sutherlands and got help almost immediately. Justin answered all our questions and went out of his way to ensure we got all we needed for our project. He even loaded all for us. Was very impressed with his service. Also, being a veteran, I received a 10% discount on my entire purchase. That store just gained a customer.

Wonder how they’re still open if no one picks up the phone when you call. And better yet, when they pickup then hang up right away.

I stopped by actually by accident. I called to see if the bullet room was open.And went in without supervision.Oh what a wonderful place to shop.I had this most Beautiful person that knew exactly what I was needing help me.(Thank you again young Lady.)

Everybody was nice and polite the young man that tried to help me was not real experienced at what I wanted but did try and I finally found what I wanted piece of flat stock metal galvanized and pop rivets

Its alright. Selection slim, prices were a bit more than Lowes and Menards. Avoiding traffics west of town might be worth it in a pinch. Staff were not particularly helpful this last visit. I will say in last springs, their garden section has been decent. This time we were in the market for shower hardware.

Love this good old town lumber store glad it stuck around.

Prices are a bit higher than Big competition, but a great home improvement store with good help

Price was fair, customer service is always King this store fails miserably with service. Asked an associate to page someone to gardening standing by a phone at a register said itll be several minutes, waited several minutes still no one in gardening no call over the intercom for help in gardening. down the long narrow aisle I could see two red shirts laughing and cutting up as I approached I could see sutherlands written across their chest I wont interrupt their conversation anymore employees are always first in a service industry, good luck sutherlands in this competitive market world youre going to need it someday soon Im sure. Sad

Always loved to go to Sutherlands but things have changed and the service simpley isnt what it used to be.

Very friendly people & very helpful

Poor customer service, when asked where something was it seemed like a bother and was pointed in the wrong direction. Pushed one of the need help buttons and waited 15 minutes and no one showed up.

This place has everything!! I feel like a kid in a toy store.

Service eas great! Great deals too.!

Very bad customer service.. I went in to find a snap flooring tool and after 15min of looking for it i looked for 10min for help and then when I found help he sent me on a wild goose chase that I later found out from a manager that they dont even sell snap flooring let lone the tool

Wife love this store can find something every time we go

They said they had chlorine tabs 3 inch tabsThey did we drove an hour to get it but they were sending them to another store,wouldnt sell oneWe werent happy this was Sedalia,MO

Horrible customer service. They obviously dont want to sell furniture. Then dont stock it. How they stay in business I will never know.

I love the outdoors, and when it comes to getting my bow worked on, John is the man you need to talk to. Hes super friendly and very helpful, and always does a great job with anything you might need. Awesome place to go.

Just a good place for all your project needs

I waited 10 minutes in the paint department for someone to assist me. I had two young employees, male and a female, look directly at me and not ask if I needed help as they were talking while stocking and end shelf 3 aisles away. I asked for help in the paint department looking right at them and they ignored me. A woman walked out of the cleaning closet and looked directly at me and did not offer help. Again, eye contact. She went to clean the bathrooms instead because that seems more important than your customers. If they were busy, I would understand. But this wasn’t the case. I was completely ignored and was not offered any help. This was around 5:00 pm today. I will not return. Surely out of 3 employees one could have helped me.

This is a family owned business and I go here before Ill go to any other home improvement store. Helpful and friendly staff.

More home town lumber, Good place fair prices, I shop here off an on.

Good garden plants, great prices.

Had what I needed in and out quickly

Decent store. Nice bow shop when it is open. Dont understand why have a bow shop and closed seems like 50% of the time.

They always have friendly staff who are willing to go the extra mile to help.

Large store. Large inventory. But creepy to shop. Very few customers. No one manning checkouts. Must have been a very slow time. Felt like in a funeral home, kept looking behind me

Great store just cant ever find anybody to help you !!!

Very good service and friendly staff lots to choose from

Just found a new home improvement store! They even have nice selection of home furniture and mattress at a very affordable prices!

Advertised a swing they quit making but it was in their sale add

Neat and clean store. Staff is friendly but sometimes hard to find. Usually have what I need.

Lumber was terrible. High priced and it was all split and warped. Employees were helpful tho.

Great lawn equipment

Awesome bow shop!! John does a great job!👍🏼💪🏼🏹

No one wants to help you find anything. They would rather watch you struggle.

I was so surprised to see such a selection of furniture. Nice store!

Nice place, people are nice. I dont remember the young mans name that Helped me in the paint department, but nice as can be thank you.

No mask requirement and half price plants and trees! I like spending my money here!

Great place for a lil bit of everything..I support small Businesses.

Help kinda snotty and almost rude

We were there to find the prices for water heaters, and make selections for new construction items such as lighting, bathroom fixtures, flooring, and HVAC. The selection was slim due to the low choices. No one asked us if we needed help, it appears that the quality of customer service has declined over the past 9 months. We discovered on our own that there were water heaters to be found, and short of a frigidaire air heat pump unit there were no choices for HVAC. This makes our third effort within 9 months of seeking items at this store. We have made three tries at making Southerlands a source for reconstruction. No more.

They have a wide variety of products from furniture to plants. Everything reasonably priced.

Sutherlands is a great place to shop. The staff is friendly and helpful. The lawn mower mechanic, Todd, is really great. He explains everything very well, and he even helped us get our mower registered 3 years after we purchased it. The original store where it was purchased had not completed the forms. We were able to have a great deal of work done on the machine under its warranty.

Usually has what I am looking for. The employees are very helpful

I went to Sutherlands to check out their furniture department. I was impressed with the name brand furniture they carry and their prices are reasonable. The store I went to is in the process of expanding their furniture department so it should get even better in the near future.

One of the older lumber yards in town. Good selection but sometimes its hard to get help when trying to find something. Has a furniture section and a nice archery shop on site.

Nathan was great help.

I have been shopping at Sutherlands for years! Last week I saved 50.00 on just smaller items. I have always bought my ceramic porcelain tile there because they have such a huge inventory, great prices, and great quality. I have always been treated with kindness and helpfulness! If I go to buy something for home or farm I check out Sutherlands first!

Great customer service.

Some of the laziest employees I ever seen in my life, will never go back there you couldnt even pay me to go in that again! Agree, Agree, Agree ovoid this place if possible.

First time there, but seems a little less than the competition in town and a little pricey

Good store but cant ever find anyone to help you locate items. Also BS policy on pallets. Rather unload a whole pallet of concrete than give you a pallet. Not great business imo.

Good selection, always

They were able to help an had what we needed thank you

Great place and even better people.

Better than Lowes. The things they sell there are intended to do more than just make it look pretty.

The Hoyt bow shop in Sutherlands Outdoors department is top notch best in Mid-MO. They take the time to find the right fit for you and your bow & arrow set-up. Definitely will continue to work with this pro-staff. Get Hoyt, Get Serious. Good Job!!!

This place has an awesome bow shop! John definitely knows what hes doing👍 Also has a shooting range thats cool. Prob wont give the rest of the store a 5star rating though.

I love the deals here. Workers always smiling

The 2 young men that helped me was really helpful

Its fine. Id say if you have a home Depot or lowes close by that would be your better selection. They had what we needed

Why shop for furniture anywhere else? High quality and a varied selection and a knowledgeable salesperson.

Friendly and knowledgeable employees . Very clean store. Well stocked,found everything I needed .

Had what I needed, seem to be well stocked

Not to easy to get in and out of. Other than that ok.

Sorry to see em leave great store

Good I had to go get some PVC pipe plumbing and lemme tell you what, it worked out GREAT

Pretty awesome joint if you like bow hunting!John can get you fixed up with all your bow hunting needs 👍💪 cool guy to work with 👍

I had really good service

The cashier could have been a little more friendly and more help

Nice people,has everything you need,will continue to go their.

Poorly staffed couldnt get register to work then no help loading after asking.

Nice employees and nice prices.

Place to buy bulk sand and mulch

Great selection in furniture department and excellent prices

Called Sedalia mo. 3=30 2019 lawn garden about fruit trees. Young laly went out her way get me list all varietys descriptions. Great service

Dirty. Unfriendly staff. They will look at you and you can tell the hope you dont ask for help. Walk up to the front to pay and everone is on a cell phone playing around. Otherwise a good selection and they have cheap plumbing fixtures.

Nice, clean store. Excellent staff, very helpful, friendly, and knowledgeable.

Some of the laziest employees I ever seen in my life, will never go back there you couldnt even pay me to go in that again!

It is a good alternative to the lumber superstores.

Good prices but help was slow and almost non existing.

Great experience, love Sutherlands Lumber, and love the new PSE Evolve 31 that I picked up today. Great Bow technician in John Weaver.

Much disorganization here. Inventory left in the aisles and blocking the aisles. Directory signs leave one to their own. I will revert back to the competition.

Great selection of everything beautiful for your garden.

Sutherland has been in Sedalia for a long time they carry mist anything you need for building or construction .Has a great garden center and furniture selection

To many kids that dont know anything about the job its hard to get help from someone over 16

Customer service sucks. Waiting for an employee to get off the phone so I could ask a question about a product. .........he hung up and totally ignored me. Did not even acknowledge that I was standing there.Needless to say, I will purchase the item elsewhere.

Great place for what you need for the project

Went in to buy a pair of gloves and after 15 minutes of trying to verify the price I left. Brother tried to get splash guards and was told down one of the aisles and walked off. Very bad customer service to say the least!

Love this store!

Store was very clean but could not get any assistance, felt a lot like a balloon just drifting with no purpose or direction. Prices where excellent, more sales start with customer service

The people who work there went out of their way to help me. They were working on a project and stopped to assist me in finding what I was trying to find.

Very nice, clean store w/alot of different things. Like archery shop, horse supplies, fishing stuff and a whole lot more

Best bow shop in town!!👍🏼🏹 Definitely the go to place for all your archery needs. They have the best prices too..The bow range is perty sweet to. The rest of the store is ok

Staff is friendly and knowledgeable.

This olace was a bit empty from people. However they did have what I was looking for. Had to ask a few times to find what I was looking for.

Totally a big disappointment, they do not know what there doing, were so disappointed, we had built three previous houses with them. WHAT HAPPENED!!!!!