Mike and Todd in the service see department are great to work with. I have sent several VWs there for service and they are always great to work with.

Needed some lugs removed from my wifes used GTI that we bought elsewhere, it did not come with the key. Even with how busy it was, they removed them free of charge; we love our volkswagens.

Excellent! Quick service, technicians know their stuff!!! In addition, the cost was much than I expected.. Thank you!

Love the Egan boys...work hard and give you the best deal they can

Service was really quick got me right in. Always nice people working there.

Outstanding service cant say enough about Mike always a pleasure to deal with very knowledgeable and takes the time to explain whats going on great job he is a credit to Kelly Volkswagen

Mike is the man! I broke down on the way to vacation and barely made it to this dealership. It was a Saturday and the service shop wasn’t supposed to even be open. Mike helped diagnose my car anyways and drove me to the rental car shop. He fixed my car quicker than expected and was able to work with Volkswagen to get coverage for my car part. He also was able to get them to agree for paying for half of the rental cost. It should have cost me 2 grand for the rental and parts and I’ll only have to pay about 400 bucks. Overall best service I’ve ever had. If only I lived in Pennsylvania I would come back!

Nice service staff with prices that are pretty decent for a dealership.Small showroom that could use a little more space. Sales people are happy to let you have a look until you need them.

2011 jetta 4 Brakes &rotors $ 1000.00 Dont think so. I am trading car in February not at Kelly now. I like to buy local but they have no service department unless you want to be Ripped off

Only delt with their Parts Dept. Fella there was super nice and gave me a used bottle of color matched paint I needed for my car. No charge. In fact he threw in a bottle of clearcoat. Very grateful.

Your a person not just a number at kelly VW,, great place to shop

Honestly the best car buying experience Ive had, got home to realize that our Jetta Sportwagen TDI had not come with floor mats. After quick exchange of emails with Pat and a week later we had a set of OEM and all weather mats. Thats above and beyond in its own rights. Thanks a ton to the friendly staff. When the wife decides its time for a Beetle, well be back.

Bought new car. But I forgot to get a VW key chain and coffee cup.

Great place to service your Volkswagen. Friendly staff and very knowledgeable.

We were traveling from NC to PA to visit family when my coolant light came come on after being stuck in traffic. We contacted Kelly VW service department. They had us come and checked everything out and even tookcare of a recall on the car while we were there. Glad to say that all that need to be done was the coolant topped off. Must say they were both friendly and helpful.

My mom and I were driving from Toronto, Canada to NYC when our car started having issues. The gentlemen at Kelly’s fit us in quickly and helped us so much! Thanks to them I was able to catch my flight to Thailand! Thank you so so much!!!!

Its a real shame because the guys at the desk seem pretty nice and i love my car but the service here is very bad.I had a 12k mile 12 month bumper to bumper warranty from volkswagen on my car. The first month i had it the struts started making subtle clunking noises . I told them about it, they replaced the cheapest suspension part (sway bar bushing) and tried to pass it off as fixed. A couple months later the clunking got worse and the ride quality was degrading. I took it in and told them they tried to tell me that if they had to spend extra time diagnosing it they would have to charge me even tho it was still under the warranty. I left it with them for two weeks and they never called me back I finally called them and they said its been ready for a while and insisted they called and left a message but I never recieved one. When I got there my brakes were rusty from sitting there so long and they have been loud ever since. I took then took it to Wyoming Valley Volkswagen and did a ride along with the technician he heard it and said it was defintely bottoming out the strut over speed bumps. I left it over night and they called me back saying they could not reproduce the problem?? (Typical dealer cop out answer) The tech was in the car with me when it happened so I dont know why they would need to reproduce it anyways. So wyoming valley VW doesnt seem much better. Brought it back to kelly for a third time becuase it was getting even worse and figured they would surely be able to reproduce it but gave me the same speel. Lastly I took it on for an oil change/ tire rotation and told them it was still happening (obviously becuase they wont look at it) after the oil change they told me the front wheels were bent. (Makes sense if the struts are completely blown out) so now im out 2 850 dollar wheels from them.The final kicker I took it for new tires since they were all worn uneven from the bad struts they refused to fix and said there was nothing wrong with. Mind you these tires were new when I got the car and were worn a year later. The tire shop told me that the struts were shot and they could not do the aligment becuase I will just need another after they are replaced.I am currently in contact with the consumers resource services to find an attorney to fight this breach of contract. Have 4 receipts documenting the could not reproduce incident in the past year and the receipt from the tire shop stating bad struts.Its a real bummer becuase I hate to go this route and never wanted to sue anybody/company but what are you going to do when a mutlimillion dollar corporation wont even honor their warranty and paying customers.Buyer beware, even if you like the car think about the years of service you will have to deal with afterwords.

These people are amazing. By far the best experience Ive ever had going to a dealership. I got my oil change done the first time and they upgraded all my coil packs due to a recall for free that I was unaware of. The last time today I went and got my oil change. I couldnt afford to get a tire and it was balding. Instead of sending me on my way they found a tire with some trend on it and threw it on for free. They understand safety and provided excellent customer service. I think they have gotten me as a customer for life.

Great service !

The Service Department is outstanding; they are honest and knowledgeable and never try to rip you off. They are the only ones who I will trust with my car, hands down. The Sales Department is also amazing and the experience buying or leasing never feels rushed or pushy. Kelly is, in my experience, the best auto dealer in the region.

Staff was very friendly. They kept me informed the entire time.

Absolutely wonderful! Jean and Mike from service were exceptional beyond belief and willing to help me through some terrible experiences Ive had at Wyoming Valley Motors. Absolutely reccomend..they care about their customer, they take their time and theres no BS. Thank you guys! ❤

Honest salesman. Very easy to work with. No haggling at all. And I mean at all. They actually make you feel comfortable and not like your signing you life away.

Great service and willing to help with anything

Took great care of my wifes Jetta. Also worked with our schedule

I came in to buy my first car on my own here and had no issues with finding a model, make and price I was happy with. Totally seamless experience, will be back!

Mike in service was fantastic. He bailed me out when I had a flat tire today at 4, even though they were about to close he stayed after and mounted a new tire for me. I cant believe some of the other reviews, I was given nothing but kindness and was really bailed out! Im recommending them to everyone I know

Michael in the Service Department was extremely helpful and provided us with a terrific automotive repair experience. He went as far at to contact our former dealer in Conn. to inquire about a possible warranty for road side coverage to cover my pothole damaged wheel. Fast, efficient, and above and beyond service. Way to go Kelly!

Great place to get those hard to get dealer items. Parking is tight due to being in town.

Nice people who take the time to answer all my questions. Where Old fashion service never goes out style!

I have been visiting to purchase parts...and they are awesome! I havent been able to get any attention from sales yet, always seems they are preoccupied with something.

Geoff at the parts department is the best!!! Thank you for your help

Great first time buying experience! Small family owned car lot, no pressure, very respectful. Would definitely recommend!

Parts 👍 Knowledgeable always make sure they have the exact right part before they order it

Good place brought in my 13 tdi for dpf fix under warranty and a absolute pleasure to work with

During my vacation in PA our Tiguan lease was expired. We decided to visit Kelly VW and we did not regret.We got exceptional service. Patrick Sullivan is honest salesman. No pressure and very responsive. We definitely recommend this dealership.

Cant speak higher of Kelly VW. They were awesome through the whole purchasing process. Car only had one key, so they had one made for me and. For servicing, their online appointment booking was VERY easy and convenient. Service guys are exceptionally pleasant. They made sure I had a ride to wherever I needed and a ride to pick up the car. Upon calling me to let me know my car was finished they informed me that they had also rotated the tires, topped off the fluids, checked the wipers and made suggestions about future maintenance. VERY PLEASANT and go above and beyond to make sure youre happy and car is running good!

I only used them for service. Good place. No hassles. Good service.

Great service department and very honest.

Purchased 7 cars from this dealership with the seventh being last week. Sales person Pat stayed much later than the closing time to accommodate my schedule. Thank you!

Great place, help me out. Very nice people

Casey is the best parts salesman ive dealt. Highly recommended i called up and got the stuff i needed right away!

I spoke with Jeff today to get parts for my car.. I have purchased A LOT Of parts from them in the past. I asked what the best price was for the said parts. And was told, that is great, but the price I gave you IS the price. Needless to say, that I will order my VW parts from someplace else from now on. HORRIBLE customer service.

Best place to buy new or used cars.

Great selection of used cars and extremely helpful and professional staff.

Dropped off my TDI VW for the buyback settlement. They were very helpful and accomodating.

Grate dealership

In regards to their service department.Besides the fact that it took them a week to look at my car and another week to fix it, they charged me 4 hours labor to do an hours worth of work. They are liars and completely unprofessional and unethical.On top of that when they reinstalled my steering wheel, the put it back on and it was turned 90 degrees while the tires were straight.

After waiting a month for appointment sat waiting 2hours just for car to go in only one polite person in building rediculous never again whats the point of appointment

Best car place I have been to

Great family owned company. Can always trust them to have the best deals and the best service!

So far Ive had good experiences with Kelly Volkswagen. They did the emissions work required by the EPA and just serviced my DSG and replaced my fuel filter. They will complete insurance claim work that was left unfinished by the body shop and will work on it while Im traveling to New Mexico to help my brother who is being deployed. They are expensive but the pricing would be the same anywhere, thats inherently a known complaint with VW in general. The dealership is comfortable to wait in and the staff is friendly. I had a chat about all things VW with an older gentleman for a good 15-20 minutes. Possibly an owner or higher level manager. They offer coffee or tea which is customary and wifi.The only thing I think they could improve on is taking a holistic approach to their customers cars health. For instance, my coolant level is low and my washer fluid is empty and they didnt top them off. Other dealerships and brands are usually pretty quick to do that stuff knowing that customers appreciate the small things that really show commitment to great satisfaction and health of a vehicle. Most of us are not rich and where I live there is no public transit so a vehicle is absolutely necessary plus its a big investment. When a dealership goes above and beyond by doing small things like that, you know they have your back, and youre more likely to be a lifelong customer.I dont expect anything for free but its what separates stellar service (5 stars) from great service (4 stars.) What will cost me 30 bucks to top off: coolant, washer fluid, bluedef exhaust treatment fluid, would have cost them nothing but would have been the difference from 4 to 5 stars.They do take the time to answer any questions and provide additional information or personal experiences.

I bought a 2012 Jetta SE for my son on 5/01 /2019 he got one year to date the car stop working it wont start they dont let you know about any recalls the only way you finds out if you take the car for miles services I will never do business with this company

Friendly staff and good service. Small place but they get the job done.

This is the worst dealership to ever go through. I do not recommend at all. It took them three weeks to figure out what was wrong with the car. When we went to go pick it up they decided to close early because of the holiday!! Do not go here. The cars are crap too

They take care of your problems

Small family run business with honest employees and great customer service .

After purchasing a defective car from this dealer, they gave us no assistance in resolving the issue, other than offering to help us purchase ANOTHER car from them. I do not advise anyone to go here, and I honestly warn everyone I know from thinking about buying a VW at all. They do not stand behind their product.

Purchased my tiguan at Kelly VW after attempting to purchase one at a different dealership. Apparently their salsman was not very knowledgeable about ho to make a sale. Went to Kellys & had a terrific axperience. No pressure & was treated with such respect. I have recommended this dealership to many friends & family.

Awsome. Always helpful and honest.

They failed to perform all scheduled preventative maintenance which resulted in my cars engine blowing up. Kept telling them something was wrong and all they did was try to sell me a battery.

Awesome and knowledgeable staff!

Salesman helped and answered questions, not pushy like some.

Bought my jetta 8 months ago and have had it in the shop 2 times already for transmission problems. The first time my car was in the shop for a week. I have been lucky enough that the services were covered under my warranty, but everything is a problem with this dealership. I fought with them tirelessly to give me a loaner vehicle while my car was in the shop, but they had every excuse in the book. My car was CPO, so a loaner service was not included in the warranty, but how do you sell someone a car with transmission issues and not offer a loaner when you need to perform work on it that takes a week? I was told that I was being worked with when they ever so graciously offered a car rental from enterprise that I would need to pay for out of pocket, in addition to my car payment for a car that I cant drive and when I could, I drive with fear of the transmission going. I will never ever ever ever buy another car from Kelly Volkswagen. I will also never recommend anyone to buy a car here.

Best dealership ever!

Great place to buy a car, always very helpful.

Never any issues or pressure coming here for sales or service. Great group of folks they have on staff!

Good service for your VW.

Great dealership and service department.

All I need is an oil change and light bulb switch.. Im sitting here for almost 3 hours and still no word!!

Great service as usual...

Great parts department.

Very nice people

Family owned,great place

Best customer service

Literally no where to park for service. Lock your doors too

Great help

Very helpful

Through and friendly