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Napleton Autowerks of Indiana
1349 Indianapolis Blvd, Schererville, IN 46375, United States
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Napleton Autowerks of Indiana
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Ta
Review №1

Ive been car shopping for about 6 months now. Went there to just see a car they had. Addison helped me pick get an amazing car that me and my family couldnt be happier with. The finance guys were great also! Jeff helped us get the loan approved with a great deal. Made the buying situation so much easier. Would definitely buy a car from them again and again Thanks again Addison Jeff and Roger!!

El
Review №2

Very very happy with my purchase and customer service!!! I drove all the way from Schaumburg IL to get the car I wanted! Addison was very nice! He kept in touch for a few days before I finally went to take a look at the car. He also sent me a video and history of the car as well. Very very nice and polite! All of them were! They actually had to stay over an hour after closing the dealer just to make my day the most amazing! Friendly, easy going and beautiful atmosphere! I would say that I’m glad I went all the way over there for my next car! Strongly recommend!!! Thank you Addison and the rest of you!

Lo
Review №3

Addison was great he got me in and out and has been making sure I was good ever since

Me
Review №4

It’s been said in the reviews already, but Holly was so wonderful to work with! We have been to a bunch of dealerships in the last month; this was the best dealership we visited. We were looking for something very decently priced which was hard to find on its own. We came here on a whim to check out a reasonably priced car and met Holly. She never treated us like we were less then anyone else there buying cars that were tens of thousands of dollars more then the car we purchased. We were treated downright rude at several dealerships in the area. Holly helped us every step of the way and I would gladly recommend her to my friends and family!

Ad
Review №5

Just recently purchased a new vehicle from here, and I must say the customer service was A-1. Juan was very personable and extremely helpful!! I will definitely buy here again!

Is
Review №6

My experience at Napleton was excellent. After dealing with some of the worst salesman/customer service from Mercedes in Chicago, I decided to stop by this dealership and see what they had to offer. Natalie Lombardo helped me find the vehicle I was looking for and explained all the details to me. I ended up not buying the vehicle but I am very grateful I was able to deal with Natalie. Her professionalism and attitude are excellent and I will be recommending her to ANYONE that decides to visit this dealership.Thank you!

Sh
Review №7

I was not necessarily in the market for a car however Holly Avant posted a picture of a E300 Mercedes that seemed to call my name. I gave her a call and made an appointment to go and see the car...It was love at first sight!Holly worked with us and was exceptionally knowledgeable about not only the car she was selling, but also knowledgeable about the actual car buying process from beginning to end! I’ve found in the past buying a car to be a painful experience, but this was a painless process.Working with Holly was a GREAT experience and when I am in the market again to buy, I will definitely be reaching out to her!

Ja
Review №8

My lease to buy experience with both Natalie L and Mike was seamless and professional. After Natalie gathered my criteria for a new used car, Mike chose my first Volvo! I’ve no regrets about this experience except after almost 4 weeks of my purchase date, my ‘18 Volvo’s battery died but the Service team(Joe) and Cashier Sarah were stellar in replacing my car with a new battery and a loaner car during my inconvenience-all within a 24 hr time period.

Ca
Review №9

Friendly and Knowledgeable people who were very helpful helping me purchase my vehicle thanks Holly

Yv
Review №10

Staff very attentive to the customers needs. I was delighted to receive the current discount coupon .

ad
Review №11

Be VERY careful! Just because this is a Mercedes dealership, doesnt mean they have higher standards when it comes to their used car sales. We made a lot of effort to see a used Lexus on the lot. We were told it was a trade in, and unless it met their standards, it would be auctioned off or sent to a lesser lot.After a long drive to the dealership, at first glance, there were multiple nickel sized door dings and nicks, rusting stone chips on the hood and the front bumper clip not securely attached to the fenders. More inspection found BONDO and rust bubbles forming in one of the rear fenders. The sales lady claimed to be unaware of these problems, though she bragged about being in the dealership business for many many years.On top of that, who ever did the prep work left wax buffing splatter all over the front windshield. Sloppy, even for a no name corner clearance lot standards! Though the engine idled fine, we did not even go for a test drive.Do not trust the images on their site or on FB either, they were touched up. I noticed the same vehicle relisted today, but the color had been shifted(photoshopped) a bit to resemble another color.My bad for trusting a Sales person at Mercedes dealership. Their bad for misrepresenting that vehicle. NO ETHICS. EVEN LAUGHED AS WE DROVE AWAY!SPEND YOUR MONEY SOMEWHERE ELSE!

Ge
Review №12

HOLLY was all that and them some. The process was seamless and the whole staff and GM was very professional. We are so happy with our vehicle. Thanks for making us feel like familyWarren and Debbie Hunter ♥#AskHolly

Ms
Review №13

Outstanding Service!Treat yourself today and ask for Holly!If you are looking to be treated with excellence, shes the person to see!Call her now! You deserve it!

Da
Review №14

They took care of me right away upon entering the dealership but have been told service is not always good so Ill give 4 stars based off of my own experience.

Mi
Review №15

This was my first to me getting service here. I could not have left happier. Everyone was super friendly and professional. I went in for a simple oil change, and left with a print out of everything thing that was done and with recommendations without feeling pressured. The complimentary car wash was a huge bonus. I will be back as well as be recommending others.

Do
Review №16

As a service me I’ve owned multiple Mercedes in different states working with service dealerships in Alaska, California, Nevada and now Indiana. While all experiences have been pleasant. This one takes the cake. Junior needs to be promoted. I was due for my B7 service and my service engine light came on en route to being serviced. Junior Made an uncomfortable feeling and turned it into an incredibly pleasant experience. Walking me through everything step by step and just taking care of both me and my C300 with the utmost professionalism. Thank you Junior. If this is the service all the employees render. This seems like an incredible place to not only do business but also work. They understand the value of focusing on people.

Zy
Review №17

After having my new red truck for only 3 days. After exchanging loaners every 2 weeks for the past 3 months.After countless emails & phone calls! I finally have my brand new truck🥰🥰🥰Everyone at Napleton Autowerks of Schererville was exceptionally great!!! Especially Vince & Tony! They kept me informed and they never interacted with me without having a smile. #forevergrateful #foreveracustomer

Cu
Review №18

Dealership staff helpful and friendly Dealership clean

ga
Review №19

Roger, Natalie and Jim made the purchase seamless, all were great to work with and very knowledgeable - this was a Volvo purchase

ge
Review №20

Sales manager and all staff are very personable and willing to work with you

Br
Review №21

Great place to buy an automobile. Vast selection to pick from and the staff is great. Holly was amazing! She knew her product and helped me find what best fit me. I’d advise anybody to go get your next vehicle from her.

b
Review №22

Mr Juan, our salesperson was the best from beginning to end with the purchase great work ethic. love our new SUV. thank you 😊

Br
Review №23

My salesperson, Juan, was awesome! He listened to my wants in my new purchase, and went above and beyond to ensure my car was loaded with the goodies I desired. He followed up with me after my purchase to ensure I was satisfied. Everyone I encountered during my transaction was friendly, honest, and committed. Purchase here for a peace of mind.

Au
Review №24

We dealt with Holly and she did an amazing job. We built and ordered a 2021 GLB. Delivery took a good while, like 6 months, but thats no fault to napelton shipping anything is a mess right now. They did a great job keeping us updated and making sure it was as hassle free as possible through the transaction. Great customer service. Thanks Holly!

Al
Review №25

The staff at location from sales to finance are the best and my special sales woman MS HOLLY ...YOU ARE THE BEST ..she works hard and long for me..and everyone in this location Thank Al Johnson

Ro
Review №26

Vince was my salesman and he is great, he will get you the deal you want and a great car to take home and be proud of. I love my XC60 the best car I have ever owned and I am 71 so I have had a lot of car in my life.They also have a great service department that listens to YOU.

Ch
Review №27

Bought a brand new 2020 Nissan Rogue.When I first arrived, Bill met us outside and was the first to help us. He was very friendly throughout the entire transactions. He got us the best price for the vehicle. Everyone at Nissan was friendly and welcoming. I would definitely recommend Bill to help you get what you need.

an
Review №28

SERVICE IS THE WORST I HAVE SEEN IN MY LIFE. MAKE THE TRIP TO Mercedes-Benz Of Orland Park BETTER SERVICE.

Li
Review №29

I was in search of a new truck but sure on what I wanted. Juan Barnes helped me make a great decision on my investment. Hes patient and knowledgeable. I will definitely recommend him to others.

Ti
Review №30

The cashier is awesome and everyone is very helpful!!!

Ki
Review №31

Holly Avant was phenomenal! She was knowledgeable, patient and ready to answer all questions I had about my purchase. I didnt feel rushed or pressured. As a Realtor, I am familiar with making clients feel at ease about large purchases. Holly was a master at it!

Ty
Review №32

Mr. Jim Dwyer was an awesome salesman. He made me feel so comfortable. Everyone was so nice and greeted me in such a pleasant welcome way. I would highly recommend Mr. Dwyer & Napleton. Great dealership.

Ve
Review №33

They are so kind and caring and John in service is the best

Sh
Review №34

My car was serviced and it was an excellent experience. The staff is kind and friendly as well as professional. Thank you for the consistent great service.

Yu
Review №35

Want to purchase my first Mercedes, Holly is anxious to sell me one. Very knowledgeable of the brand and has exceptional customer service. I will be returning to purchase my first Mercedes from my new friend Ms. HollyMae!!!

Su
Review №36

I truly enjoyed buying a car at Napleton! Holly truly made my car purchase fun and insightful! If you are Looking for a high quality vehicle, great customer service, and a memorable experience see the team at Napleton! I love my new car!!!

Ta
Review №37

I had a good service experience. My car was overheating and it was working great now! It took a little longer than expected to get my vehicle back, but Brandon was able to get my into a courtesy vehicle so I was happy about that! Thanks!

An
Review №38

Excellent experience. if you are looking for a new or used vehicle, and have questions or concerns about the process, Holly is your experienced, seasoned, patient, knowledgeable sales person.

Mz
Review №39

Great customer service

Ho
Review №40

This is my 2nd vehicle with Napleton AutoWerks and each experience was stress-free. No hassle, No BS and great customer service. Never once was being sold, but rather was being Serviced. I look forward to returning for my next vehicle. Thanks Vince and the Napleton Mercedes team!

Ro
Review №41

Juan Barnes was the sales representative I had the pleasure of working with during my purchasing experience. He was very patient with me during my indecisiveness and assisted me in choosing the car that best suited me. I am completely satisfied! He even reached out after my purchase to answer any questions I may have had. Thank you Juan for your excellent service!

Mi
Review №42

Napleton Mercedes in Schererville is by far “THE BEST”!...Roger and Natalie so friendly, very helpful, and outstandingly superb, I recommend giving them a visit, you’re sure to leave with a smile due to over the top customer service!!...thanks Napleton I love my Mercedes GLA 250....😃

Ju
Review №43

I decided after owning my LR2 for about 11 years It told me it was time to part ways. Yes my Suv said Im tired. I wasnt sure what kind of Suv I wanted but I wanted something different. It was nothing but God that led me and my husband to this beautiful spirit Holly Avant that put me in a brand new Volvo XC40! She was very informative, and felt I was talking with a friend. We trusted what she said. And she is very down to earth and enjoyable!. While my husband laughed because I still had C.ds in my old car, Holly helped take all of them out the cd player and transferred them to the trunk of my new car Lol .It was fun and I recommend anyone to see her. I even text her after hours close to 11pm! Because I had a question. And with no prevail she responded. Shes awesome.

Jo
Review №44

Scheduled my Mercedes-Benz for service online on their website, which was extremely easy! After arriving at their newly remodeled dealership, Joe Durant greeted me and took care of my servicing on my vehicle. Joe Durant and his team were efficient in getting me in and out in no time. Thanks again to everyone there! I will be back for future servicing and will consider Napleton when I am ready to upgrade my Mercedes-Benz!

Ti
Review №45

Juan, my salesman was great. He was down to earth and made me feel comfortable. I rarely give 5 star ratings. This 5 star rating is for him. I am happy with my purchase.Thanks.

lo
Review №46

This dealership greeted me and I felt calm and welcome. Vince was my salesman highly recommend him if you need a car hes great. Overall great dealership. Superb experience.

Br
Review №47

When my family learned that Holly was going to Napleton, we were more than excited. Holly has helped our family with our cars for over 15 years. Weve bought multiple cars from Holly in the past. Holly has always been very patient and knowledgable with any requests/questions we have had. She made sure we walked away with an expert understanding of the process and what our next steps would be for future upkeep. Will always purchase from Holly! #AskHollyMae

Hu
Review №48

Great service and friendly people!!! Will go out of their way for you!!! Highly recommended!!! Very happy and satisfied!!!

VI
Review №49

I purchased a car from Holly. She was very knowledgeable about the car and the financing. I would purchase from her again.

Li
Review №50

It was a quick and simple transaction. I am sensitive to the coronavirus exposure and they accommodated me by negotiating the transaction prior to going in and allowing me finalize the paperwork outside of their standard Finance Office. Easy!

Da
Review №51

An excellent buying experience with Juan on our purchase.

Ma
Review №52

Brandon and Dan are true professionals, I rate Napleton Mercedes Benz a 10, wonderful experience.

Ro
Review №53

Although my experience with the service department leaves a lot to be desired. I am happy to say both the sales manager Lovell and the general manager were able make the experience better. I am still very jaded against any dealings with the service department, but their sales personnel were extremely helpful and did everything possible to assist me.

ha
Review №54

My sale person was Robert, a great personality with patient to show you how to work all the digits in the vehicle. when buying a car ask for Robert Valle.

An
Review №55

I just bought a used Subaru from them and I love it. They gave me a great price on the car and fixed minor dents and scratches with no hassle. Everybody there was very professional and incredibly polite and Probably the best experience Ive ever had at a car dealership.

Ma
Review №56

Everyone from the sales staff to the service staff was awesome, highly recommend purchasing a car from Napleton. Jim Dwyer on the sales team and Junior in service were extremely helpful through the whole process.

Pa
Review №57

From the moment we entered the dealership, we were greeted and made to feel at home. Rodger Buss and Vince Fiore created an atmosphere that was non intimidating and friendly. To say the least we felt very comfortable and at home. They were very informative and pleasant to deal with. We have bought many cars over the years and rarely have we been given this type of customer service. I would highly recommend Napleton Auto Group, the service and personal touch is top notch and first class.

FR
Review №58

Junior in service department was exceptional. Gave great advice for the repairs of my vehicle. Trustworthy.

lo
Review №59

I was blown away by the great customer service!

Ph
Review №60

If you are looking to buy a new or used car, go see Addison Almeda. He is friendly, down to earth and not your typical pushy salesman. He helped me with the purchase of my Jeep. He answered all of my questions and if he didn’t know the answer, he would find out for you. He wouldn’t just feed you a line. I would recommend Addison for your car buying needs.I would also recommend their service department. It was very hassle free. They greeted me and told me how long it would take to have the repair done. It was done before the time stated. Everyone was friendly!

St
Review №61

The purchase of my new Mercedes was a WONDERFUL experience! My journey to locating the best vehicle for me had become very stressful because of so many options. The Mercedes Schererville team remained patient, diligent and supportive in helping me identify the best deal. Brandon Carter, Natalie Skalka and Roger Buss provided excellent Customer Service with a sense of urgency that made the purchase smooth & effortless! Many, many thanks for all of your help! 😊

Sa
Review №62

I went here to get a car to replace mine that was totaled in an accident. The salespeople were professional and very helpful. The time in and out with my purchase was seamless and quick.Thanks to my salesman, Brian Tom, his floor manager, and their finance director, Richard Rudzena.They made me feel confident about my purchase. I would definitely go back there again to do business with them.

Ma
Review №63

The entire process was so made so much easier by Tony Turco. He was as professional as one could be and made the (usually) painstaking process of purchasing a new car as easy as possible for us.

Ji
Review №64

Just bought a used car from Napleton and the staff and Salesperson I was dealing with directly were all fantastic. Addison knew the game, was very informative, and got me the best deal possible. Great work Team.

To
Review №65

I have been in the market for a C300 for a while now. This dealership actually had quite a few certified ones. So I called to see if a few were available. I originally spoke with a lady named Peggy. Very nice lady I should add. And she definitely knew her stuff. I called back a couple days later to speak with her again. Unfortunately it was her day off so I was back and fourth with a girl named Courtney and Rosa. Seems everyone in this dealership has an exceptional knowledge with their product. I absolutely love the customer service and hassle-free environment. As most dealerships are the complete opposite. To anyone reading this, I strongly recommend this place. They are awesome! 5 star customer service!

Ja
Review №66

I dealt with Addison Almeda when buying a used car from this dealership. He was fantastic. We were able to keep in touch throughout the process and he showed a lot of attention and follow up throughout the process. Definitely realizes that a happy customer is important.

Lo
Review №67

Great people to work with and got a great deal twice now on two new cars!

Pa
Review №68

Juan Barnes is very knowledgeable, patient, and helped me find the right vehicle. No pressure at all. I cant wait until until the construction is done... however excited about the new facility they are building!

Mo
Review №69

I scheduled my 2010 E class Mercedes Benz for service B. Meanwhile I decided to browse around to look at a newer model. I was greeted by Jim Dwyer who was very friendly and professional. Jim listened to my needs and understood what kind of car I was looking for. He took me on a test drive of a pre-owned 2017 E class. Jim was very accommodating. Tracy in the finance department was very nice and made me feel comfortable during the finance and paper work process. She made sure all documents were completed and accurate. I felt like a true VIP customer at the Napleton Mercedes Benz dealership. I would recommend this dealership.

ko
Review №70

Nice clean environment. Everyone was social distancing. I was in and out.

Ma
Review №71

Mike Quinn is such an amazing guy to work with. He is a shining beacon of hope for the profession of car salesman. He is fun to work with, made the process painless, and made sure we were very informed about the decision we were making. I rate him a 10/10 as a salesman, and hes pretty easy on the eyes too!

Br
Review №72

Great place to buy a car from! Tony the GM is very sincere and hands on EVEN after you buy! Working with my salesman Vince was a breeze! If I had to do it all over again I wouldn’t think twice about it!

Ja
Review №73

Phenomenal experience here with the staff!!! Dee Taylor, Chris Morrison and Brandon Carter were a pleasure to communicate with in my vehicle purchase. They went from far beyond expectations to help find the perfect vehicle for my family at a reasonable price. Awesome buying experience for sure!!! Thanks again!!!

Pa
Review №74

DO NOT BUY A CAR FROM HERE. If I could give no stars I definitely would! Horrible customer service. I would never buy another car from here or any Napleton for that matter. It took over a month to get my car windshield replaced because someone was to lazy to verify if it was the correct windshield for my car type. If you call and ask a question they love to give you the run around. All this location wants is your money after that they could care less. Juan my car sales man is the only person I would recommend he understands cars and service other than that, beware of what your getting yourself into.

DL
Review №75

Their service department is abysmal. They outline time frames that they never honor, do not respond to messages, and are terrible at communication. They are not trustworthy and I am buying my new Mercedes at another dealership further away because I will not deal with the service department here ever again. Absolutely awful - having worked with dealerships in both Indiana and Chicago for a variety of high-end vehicles weve owned and leased, I can say this is the worst experience by a large margin. Ive had my car from them for almost five years and every service transaction is worst than the last.

Br
Review №76

I’ve purchased a couple of the brands here at Napleton Autowerks and I must say they are the absolute best! The staff from sales, to finance and service were very knowledgeable. We will certainly be back when it’s time to purchase new cars.

Tr
Review №77

Can’t recommend this place enough! Ask for Addison Almeda. He has a great attitude and is passionate about making sure his clients are making the best purchases possible. Along with the manager Roger Buss and Tracie Harrington who helped me score an excellent deal. This is truly a great team who works here.

Ju
Review №78

I was impressed with the knowledge and courtesy Joey Dicesare showed. Both he and Roger were fair, honest and professional. I will recommend this dealership to my friends and family!

Am
Review №79

Tony and Jim have been nothing short of amazing! The team truly goes above and beyond to help you land the best vehicle for the best price. They keep it simple and painless. Not your regular dealership - these guys are the Alinea of the car world, we wont be going anywhere else.

St
Review №80

I wrote a review for Volvo because that is where my friend and I originally started. She was looking for a new car and couldnt decide. Ultimately, she ended up with a Benz and couldnt be happier. I would recommend seeing Jim Dwyer if you are in the market. He was extremely helpful and very patient with us (my friend couldnt decide what she wanted). Overall, we actually had a bit of fun purchasing her new car. Thanks again, Jim!

Mo
Review №81

With the help of Addison, I was able to get the car I wanted and at a fair price. Addison takes care of his clients and wants to ensure these clients are happy with their vehicle. I would recommend coming in to see Addison for assistance when purchasing a vehicle.

Ni
Review №82

Very displeased with this experience, all they are after is your money. I brought my Mercedes to get some things fixed and they held on to the vehicle from June til October. That’s FOUR months!!! Joe Durant from service was the one ‘helping’ me with the vehicle and he was the most unprofessional person I have ever worked with. Every time I would call to get an update, he was of no help, very rude, and he would just feed me any excuse in the book just to get rid of me. On top of this, in September one of the sales men had the audacity to call (the only phone call I received from the dealership) and try to get me to upgrade my car to a newer car, trying to make some money off of me, when they’ve held onto my vehicles for 3 months at that point. You can just imagine my frustration. Once I told Joe I only wanted to speak to his manager from now on, and that I would leave a bad review due to this experience, the car was fixed in less than 2 days. I’ve never written a bad review about any place, but this place truly deserves for people to know what kind of scum they are dealing with. DON’T GO HERE.

R
Review №83

Brandon and Jeremy provided great customer Service and even stayed late to help me with my flat tire to help me get back to Chicago. These guys are the best. Thank you!

Br
Review №84

Salespeople were friendly and helpful. Came out with a car I absolutely love. However, the lady Tracy who does all the paperwork was not very thorough with me. On the day I bought my car, she seemed more concerned with hurrying up and leaving then going over my paperwork. Then after leaving the dealership she requested more documents from me which I sent to both the email addresses shes contacted me from. Over a week later, she sent me another email claiming she had not received the documents. Again they were sent. Now its almost a month later from my purchase and by happenstance I emailed her yesterday because she said I was supposed to be receiving a letter from her in the postal mail so I can get plates for my car. She responded she STILL had not gotten my documents. Weeks later since I last sent them for the second time, WHY ARE YOU JUST NOW SAYING SOMETHING? Im stunned right now. Sensitive documents sent to 2 email addresses on 2 separate occasions and you havent received what you needed by now? And if I hadnt emailed you yesterday, when were you going to tell me? Wow.

Do
Review №85

I recently had my wiper fall off on my travels to Florida, right away we called our service Advisor Joe, he called the closest dealership to our current location to let them know we will be coming in. When we got to Mercedes Benz of South Orlando they rolled out the red carpet and said we were expecting you. If it wasn’t for Joe we could of not only been stranded on the road searching for a dealership but would of paid allot of money at a local repair shop for something that was under warranty. Thanks Napleton thanks Mercedes of South Orland and Thanks Joe great job!!!!!

Ro
Review №86

I recently serviced my vehicle here and it was a wonderful experience! A salesman named mike Quinn was particularly nice and very knowledgable! I would definitely buy my next car here!

He
Review №87

I personally wouldnt buy a car from anyone else! Everyone who helped me, made the experience nothing but smooth and easy. I bought a car from them 3 years ago, and just purchased another one today! Tony and Joe are the best!

Ta
Review №88

I recently decided to try Napleton Autowerks for my service B on my CLS 550 because of unsatisfactory past experiences with a different MB dealership thats closer to my home. Im so happy that I made the decision to switch. The all around customer service was excellent and the gentleman who worked with me regarding my car was very kind, he told me about the repairs that are needed on my car (in the order of importance and how much I should expect to pay), and he wasnt trying to hustle me into paying for repairs that werent actually needed at the time. I will definitely be returning to this dealership for future repairs on my car as quality customer service and repair work means a lot to me.

Er
Review №89

I had an awesome experience with the purchase of my Benz! Addison was very upbeat and helpful. He made the process smooth and quick!

Ra
Review №90

I drove about 2 hours to purchase a car that I saw online. EVERYONE was extremely helpful when I got there. Courtney was very informative and welcoming. Joey handled my transaction perfectly. Ive purchased several cars, and this is by far the best car shopping experience Ive had. I would definitely recommend.

Al
Review №91

Very friendly and welcoming staff

La
Review №92

I just bought my first luxury vehicle. My salesperson, Juan Barnes was great! He was attentive and kind. Juan was never aggressive. He appeared to share my excitement for a new vehicle. He even asked if I wanted to take a day to think about my options. I also appreciated his follow up phone call.

Al
Review №93

The service department is HORRIBLE. I will never. Ever. Take my car there again. I scheduled an appointment with a Mercedes dealership that’s 45 min further out than Napleton just so I don’t have to deal with them anymore.

tr
Review №94

Vince went above and beyond to find me what I was looking for. He was extremely friendly and had excellent communication. The sales manager Tony was also a stand up guy and made sure I was totally happy. If you are in the market for a new or used vehicle don’t overlook Napleton in Schererville.

Mi
Review №95

Terrible experience ever. Two months ago, I bought a used car here with dealer warranty. A day after it was purchased, an engine check light was turned on. Their response after that is the terrible.First of all, it is very difficult to repair your car despite the dealer warranty document. If the repair bill is tens of dollars, you can get it if you wait a lot. However, they wait for their customers to get tired when a high repair cost of hundreds of dollars or more occurs. Soon, the person in charge will not answer the phone. If you ask for another staff, the other staff will only said you to wait. However, in the end, the other staff also starts not answering the phone. When a customer get tired enough, they refuse to repair the warranty.I requested the exact document several times about reasons and evidence for refusing to repair the warranty, but I got no answer. They do not anything. They just wait for the customer to get tired.Second, I came across a record of conducting an engine check before they sold the vehicle. In other words, they sold this car to me without notifying me, even though they knew it even before they sold it to me. They deleted the engine check-light forcibly and then sell it to me. If the car has some problem, they did not fix it but hide it.If there is no problem with the vehicle, the assessment cannot be bad. In the event of a vehicle problem, response is paramount. Be sure to read the bad reviews in this store!

Br
Review №96

Addison Almeda was fantastic! We bought a used vehicle from him and couldnt be happier. He made the car buying process a breeze! We had a few details to button up after the sale and he followed up with us and remained in contact every step of the way. Thank you Addison for making the process stress free!

Fu
Review №97

Don’t trust their web site prices. I called and confirmed the price was correct! They asked me to come to the dealership. However, I resisted until get a written quote. Then, of course, the true price revealed and their online price increased by 33%. Don’t waste your time with this dealership.

Sa
Review №98

The guys here are very nice the GM is the best this guy keep it straight with you no corners cut an he work hard to get it done an will stay all night working it for you now with a boss working like this how you think the team is thank for my 2020 GLB

Mi
Review №99

As stated by others here, I bought a used car from Napleton two days ago and the entire staff was fantastic to deal with. Wouldnt hesitate to buy another car from Napleton - Schererville in the future, despite the fact that I live 2 hours away :^)

St
Review №100

Terrible customer service. Really never experienced anything like it. Be warned! Would never buy a car here again, too many other dealers to choose from.

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4.1 Rating
  • Address:1349 Indianapolis Blvd, Schererville, IN 46375, United States
  • Site:http://scherervillemercedes.com/
  • Phone:+1 219-865-3800
Categories
  • Auto repair shop
  • Mercedes-Benz dealer
  • Oil change service
  • Used car dealer
Working hours
  • Monday:9AM–9PM
  • Tuesday:9AM–9PM
  • Wednesday:9AM–9PM
  • Thursday:9AM–9PM
  • Friday:9AM–7PM
  • Saturday:9AM–6PM
  • Sunday:Closed
Offerings
  • Oil change:Yes
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