This is a new S580. Weighing in at just a tick under 500HP and a little over 500 lb. ft. of torque. Sweet ride!Brought my CL65AMG in for service. So far everything going well.

What an absolutely enjoyable experience. All my questions answered. The right deal, fair trade in value and smooth process. Kudos to my salesperson, Holly. Friendly and fun. Easy peazy experience. Thanks to all!

Holly was great! Very friendly, kind and not pushy. We got an amazing car at a great price. It’s my dream car and so happy to have found it!

Came in with a scheduled normal maintenance always do a great job and the car is cleaned when picked up

I am a black man went into the dealership to look at a vehicle, they did not have what I wanted, they did promise me that the vehicle I may be interested in will be arriving the following week I was promised a phone call when such vehicle showed up. I never received that phone call. Two weeks later I get a call from the salesman telling me there’s an issue with the delivery blah blah blah that they will call me when it arrives. I never received that phone call. A receptionist called me asking me three weeks later did I ever find a vehicle I informed her that the salesman called me and told me that the vehicle was arriving a week prior to her call and he never called me back, she told me she was going to call me back after she spoke with that salesman (Rob). It has been over a month and I still have no call from anyone I was willing to pay cash (about $30k) for the vehicle it’s not my loss it’s theirs 🤷🏽‍♂️.

Tony and all of the staff were extremely helpful! Every staff member I spoke with provided excellent service and took all of the headache out of the car buying process. They wanted to ensure my experience matched that of the brands they represent and it did.

I wouldnt recommend this place at all the manager tony turco has a nasty attitude like we were doing him a favor and said we dont twist arms here its either you get the car or not.

Always a good experience and Tracy, at the counter is awesome!!!

Service center customers service was horrible. Explanation of needed repairs was provided with haste, I even had to ask the gentleman for copies of a poorly hand written repair sheet, which did not include any of my vehicle information not even my name.Once I received the copy the gentleman walked away, no repairs could be made parts not in stock. I sat in waiting for 15 more and thought where is my Volvo I went into the service garage found the same gentleman and asked where is my car he stated in the Volvo service garage in the next building, would you like me to have someone drive it back over my reply of course I had no clue where to pick the car up from the place is huge.There management skills from my experience are terrible, and the sad thing is the facility is state of the art nice!

This is the best Volvo dealer in the Midwest! They have always treated me like family! Even though my Volvo is getting older now, they still treat me like I just purchased my car from them! Tony T, Jon D. & Junior are great! Highly recommend!

My wife and I recently purchased a Volvo XC90 at Napleton Volvo. Our Sales professional, Robert Valle, was very easy to work with and made the process fast and seamless. We took a 2 hour drive from Indianapolis to purchase the vehicle in Schererville because of the great service and unbeatable deal. We would recommend others check them out before committing to another dealership. Ask for Robert, he will be sure to treat you well.

After visiting 2 other Volvo Dealerships in Chicago, my husband and I purchased a Volvo XC40 from Jim at Napleton. He was very knowledgeable and patient while we asked many questions. Not once did we feel pressured into something. Once we had purchased the vehicle, Jim spent a lot of time walking us through all of the detailed features and said to call him if we have any questions down the line (which I fully intend to do!).

Worth the drive from surrounding areas. I purchased a new XC60 for thousands less than the best offer I received in Indianapolis or Fort Wayne.

My wife and I had a very enjoyable experience buying our XC90 Volvo. The team at Napleton did a great job and made us very comfortable with our decision. Jim was our salesman and helped up with the car. He was very well versed with all of the cars features. I would highly recommend this dealership.

Took relative Im to get service on his vehicle. Very friendly staff.

I am a 55 year old male who has been purchasing cars for a long time. I can honestly say this was the best car buying experience in my life. My sales person Vince was the best. We test drove the car and he explained every feature and detail. He was very pleasant and patient. I never felt pressured to purchase the car or any extras. We called ahead with what we wanted and that is what I received. Great experience and would highly recommend if you are in the market for a vehicle..

Nice people to do business with

A Great Experience at Napleton Auto Group from the online service to the Person to Person Experience. The General Sales Manager Roger Buss, Matt the Sales Specialist and to finish it off the Finance Manager Tracy Lemmons made the car buying experience, Exceptional. Great job Napleton Auto Group.

Vince Fiore, the salesman with whom I dealt today, was not aggressive with his pitch. He was very friendly and extremely knowledgeable about the vehicles that Volvo makes. If you have the chance, work with Vince.

Volvo’s are great cars. Dealership service has always been quick for me and they gave me the best price on my trade in

Lack of communication, transparency and genuine care was concern. No attention to the details for the buyer and their only priority was selling the car. Buying a car is a process. Buying anything that is an investment is about the experience. That experience involves the people you deal with each step of the way. Simply put, Napleton Schereville lacked the integrity and care for customer I was expecting. I recently leased a Volvo from them and was disappointed in the lack of care through the process. Overall, truly disappointed in lack of communication, transparency and attention to detail. Wish I would have simply bought elsewhere. Save yourself the trouble and buy from another dealership that puts the client first...not just the sale of a car.

Did the work I paid for, but customer service has room for improvement. There’s a significant lack of consideration for customers’ time and no attempt to set appropriate expectations. My appoint was a 10am Diagnostic. 4 hours later I called to follow up on the progress and was told they hadn’t looked at the car yet. Finally received a call around 4:30p saying car was ready. Arrived to pick it up and am still waiting...

I had the BEST experience at Napleton Volvo. Micah, was great as was the entire staff. Friendly, professional and all around amazing. I would highly recommend Napleton! If you’re looking for a seamless and hassle free experience I recommend Napleton. Ask for Micah!

Vince was amazing! He made buying my car super easy, quick and enjoyable. I would 100%recommend him to anyone. Thank you!

Great service! I would highly recommend, go see Juan Barnes!!! Thanks for everything.

NAPLETON VOLVO IS A WONDERFUL EXPERIENCE. THE NEW SHOWROOM AND WAITING AREA IS WELCOMING AND CONFORTABLE. THE SALES PERSONS ARE ONE F A KIND AND SERVICE IS EVEN BETTER! WOULDNT WANT TO TAKE MY VEHICLES ANYWHERE ELSE.

Had a great experience at Napleton Volvo, Roger and Tony were wonderful !! I would recommend them to all my friends and family!

While what can I say about them their service dept. Is great!!! The salesman are like we dont need your business!!! I lease a car for 3yrs payed all my payments. Return the car and they treated me like I was not wanted. So I will say to them dont have to worry about me ever walking in to that dealership again. I will spend my money at another car dealer!!!!!!!!

Went to test drive a vehicle here and was really interested in buying. I made an appointment to come back later in the week and was told by Vince that if the car sold before my return visit, they’d give me a call to let me know.Needless to say, I did not receive such call and wasted HALF A DAY making the drive to Indiana only to find out that the car had been sold. Then they tried to sell me a newer model that wasn’t even in the lot!!Overall disappointed with the lack of communication and lack of transparency. I wouldn’t go back to this dealership if Jesus Christ himself told me to.

Tons of options, friendly staff and great customer service, I would highly recommend this location!

Very friendly service! Jim answered all of our questions and we got a great car! Thank you!

Was there today, walked around inside the dealer and spent about 20 minutes around the s60 inside including sitting inside the car. Not a single person even said Hi. Not a good representation of the service.

Great customer service

Excellent staff. Explained exactly what was wrong with my vehicle. Very fair prices. No surprises. Will not hesitate to go back.

Had my Volvo diagnosed and they were straight forward and honest.Considering I was not going to generate a big ticket they treated me so well.They are under staffed in service but Im sure they are going to improve.You guys are great so far.

One of the worse service departments I have had to deal with so far. We bought a new Volvo with the promise of great service (even was told they would pick up our car and drop off a loaner) once the sale was done they couldnt care less about the customer. I went in to get a fender fixed that they promised as part of the sale, it came out worse than before. I asked to speak with someone in charge and they said they were busy but would call me. They never called back even after I left messages. Fast forward to our first service, called to make an appointment and the soonest available was 2 weeks out and they couldnt give a loaner. Fine Ill just take the day off, well the day before they called and told me they canceled my appointment and rescheduled for 3 weeks later! I was not happy to say the least so I asked to speak with the service manager, surprise he wasnt available. I was promised he would call me back, he never did. I emailed the salesman and the sales manager who I dealt with to share my displeasure and hopefully maybe they can speak with service, but those emails were also ignored. Long story short they will tell you anything to sell you a car and then treat you like dirt later. Stay away.

Stole $20 out of center console when servicing car for a seatbelt recall. Absolutely do not come here.

The prices are high but the service is first class.

What a wonderful dealership. The managers really help you find the right deal that makes sense for you, and the sales staff is so friendly. I definitely give this store 5 stars, 10 if i could!

We just bought a new Volvo, and had a great experience. No high pressure, and very nice people from sales to finance. This was the second time we bought a vehicle from Napleton, and were very satisfied!

Clean, neat, intimate service A schedule completed for Mercedes C300 while waiting however was offered driver if I was interested is lunch or shopping but I preferred to sit. Love service will return

Steve from the the parts department was of great help to me today. I was simply searching for information rather than a purchase. Even though I was not looking to purchase he still took his time to help me out. This is a rare thing these days. I had previously called two other dealerships with no luck. 5 star effort.

Addison and the rest of the staff at Napleton Volvo were easy to work with and very friendly. I left not only with a new car but also a good deal and all my questions answered. Will definitely head back when I need another car.

Good luck trying to get through on the phone to make a service appointment. Cashier/reception is very rude & has extreme difficulty connecting you with someone who can simply make a service appointment. Willing to drive to Orland Park for better customer service.

Mercedes Benz is where I was. A+++ all the way. But hey, its Mercedes Benz I expect nothing less.

Poor customer services. Will never return. Repaired radiator and blower, but never thought to check air conditioner. Why? So he could charge another fee!!

Best high-line dealership around Northwest Indiana! The entire staff was courteous, friendly and eager to answer questions about our new car. Great team!

Great car buying experience, very friendly and knowledgeable staff. They treated us like family!

Pretty good dealer. Bought two cars from the dealer. If you want to get a deal done, go straight to Tony Turco, Sales Manager. Hell make it work for you. Did right by me.

The gentleman that helped us in the service department was very knowledgeable and does his job very well. We were in and out with answers and decisions made in about 10 minutes....no waiting.....

Great service - Not pushy! Went with my friend to get a car and we spent quite a bit of time with a salesman (Jim Dwyer). He was very helpful and we didnt feel rushed or pushed into purchasing. When it was time to buy, Jim helped us get the deal we were hoping for and my friend is happy.

A simple key replacement turned into a really big, time-consuming hassle. Once management was made aware of the situation all was made right. This was such a disappointment to me because Id always recieved such excellent service here.

We had a wonderful experience working with Addison and Roger at Napleton Volvo. Like a lot of buyers, we were not planning on buying a car when we walked in. Addison spent a lot of time with us and helped us to get where we wanted to be at for the car that we really wanted. He went above and beyond and made the experience a good one. We will definitely be back.

Always great service!!

Service is good,staff friendly and helpful dealership is clean

Horrible!!!!! Do not take your Volvo for service repair at Napleton Volvo of Schereville, Indiana. There was such much wrong it would take pages. Service department was disrespectful and unprofessional. Did not complete work. Have to go back now. Took to long. Car was not washed. Broken promise on service to be provided. Etc. The service managers did not agree with each other on cost and approach. I was the casualty of their misunderstanding. And on and on. I have never had such an negative experience with a luxury manufacturer. General Manager did not intervene when I brought poor treatment to their attention. BMW, Mercedes, and Jaguar all treated me better with my cars. Just got the car used and cant tell you much about the driving experience because it hasnt been right yet. I expected so much more from Volvo Service. Still trying to figure out how to let others know to stay away.

Where do I start? Could not be happier with the service I received from Napleton Volvo and my salesman James Dwyer. Courteous, efficient, and knowledgeable, he made the whole car-buying experience pleasant.

Went up to look at an S60 and left with an XC60, I love it. Vince is a great salesman, showed me what I wanted and got me a great deal. Thanks RP

Friendly staff, and great service! I would absolutely give more than 5 stars if I could!

I was interested in my first purchased and received a call from Courtney Krapil. We discussed what type of car that I was looking for and some of the specifics that I needed. She simply asked me if she could help guide me through a major purchase in my life and I decided to give her a chance. Well that chance turned into an amazing experience, I couldnt say more about the professionalism and the guidance I received. Thank you so much!

Sales department is good. Service department is about as bad as they get.

Jim Wolff, one of the sales team from Napleton Volvo, assisted us many times as we were looking for a car to replace our current lease. We looked at Lexus, Infinity, BMW, Acura, Lincoln, Mazda and ended up deciding that this time around we would lease the Volvo mid-sized XC60 SUV. Jim was always very helpful, easy going and great to work with. If youre looking for a Volvo, we would highly recommend Jim at Napleton in Schererville. He is always a pleasure to work with.

Wonderful customer service.. everyone I cross paths with was so friendly and ready to assist me.

I was able to get a sweet deal on the car I wanted. It made me feel valued and I look forward to doing continued business with this dealership along with recommending them to others.

I met with Brandon here and my grandparents purchased my Volvo here as a graduation gift. Ever since, Ive had some minor issues with my car because it is gently used. I needed to have another remote made for my car as well so when I leave the house with friends my parents can have access to my car if needed. I dont know the name of the mechanic that specifically works with volvos here, but he is an awesome guy! Whenever needed both of these men are there to answer my every question! Come to this dealership!

Great Service. Good price. Especial Thanks to Addison Almeida the best salesman!!!

Great place with a helpful staff! Went in and met with Courtney and she was so pleasant and helped me out a lot. Ill be going back there when Im ready to purchase! Thanks for the service and friendliness!

Knowledgeable sales staff and courteous managers made for an excellent experience overall.

We had the worst experience in this dealership ever!!! They are the most unprofessional dealer I have ever seen. We went there last week as we were interested in buying SUV from either Volvo or Mercedes. They are selling both and after the test drive the discussion went to a trade in our own car, and believe me they could not even doing a simple math converting Kilometers to miles, (we bought the car from Canada (that is why it was in Km in its history) and it is legally registered in the United states) instead accusing us of tampering our own cars mileage!!!!!!!! their behavior was so insulting and disgusting and I would not recommend this dealership to anyone. Avoid!

If you are looking for the best Volvo dealership in the Midwest, go to Napelton Volvo and ask for their representative Tony Turco. You could not ask for a better service and customer appreciation. Tony went above and beyond to make the experience of buying a car a memorable one. Thank you so much!

I bought my car there and I trust them to take care of it.

The service department is a joke. I’d really like to buy another Volvo, but there’s no way I can rely on this place for service.I’ve owned lots of cars, and the service interactions I’ve had at Napleton have been by far the worst. They never have loaners, constantly underestimate how long service takes, and the only technician they have is never available.

Excellent pricing - worth the 2 hour travel to get our new Volvo - Jim Wolff very knowledgeable about the volvo as he talked my wife through her new care

I went to Napleton Volvo and met Jimmie Page and introduced me to a nice XC 90 that had my name all over it. He introduced me to Roland and all of his team. I felt very welcomed in the dealership. I tested out a few vehicles and guess what i decided to go with the Volvo XC 90 which drives better then my Lexus RX. I guess the guys were right once you buy a Volvo youll always be a Volvo customer. Thanks guys!

We were in recently looking for a car. Courtney was very friendly and helpful. Knowledgeable of her position. Thank you Courtney!

Bought a Benz there, went back a few months later and also bought a Volvo. Great dealership and staff, my sales guy was Jim Dwyer and he was the best.

The people are nice, but wait 2 hours for an oil change when I made an appointment at 10 am?? No thanks.

Watch out in the service department. Purchased 3 cars there and then they reorganized and then the service quality went straight down.

Had an excellent buying experience, resulting in a trip from Ohio to the dealership for our purchase. Thanks to Dan, Kristian, and other staff there for making the process a satisfying one.

Volvo service department is absolutely terrible. They repeatedly took several days to return calls while my car was in the shop and I was trying to get an update on the status.

Great place, awesome people, excellent customer service

Junior is the best

After the gym my husband & I had to drop our son’s car off at the dealer so we stopped to look at the Volvo XC90 because we are in the market for a new vehicle. Realizing that the Mercedes AMG GLE43 was only $9k more, we asked to see the inside to compare. The salesman gave us the old sorry “I can’t find the keys”, then quickly pointed us to the the used Mercedes and told us we could lease a used Mercedes, AFTER we already told him we wanted to buy new and would pay for it outright! He obviously judged us by our bum’ish Saturday gym attire and on our son’s car we were driving! Glad to take our business elsewhere!

Courtney krapil helped give me information on a car. she knew exactly what she was talking about and was very helpful! great place to buy a car! 5 stars!

The service department doesnt deserve to be rated the same as the dealership. I am disappointed.

We purchased the vehicle and have had continuous electrical problems i.e., lights failing, air pressure indicators, bluetooth connection issues, windshield fluid pump, etc. For this particular issue we were told to bring the truck on a Saturday and when we arrived they said a mechanic is not available to do this type of work on Saturday. Then they schedule the work to be on Thursday. When we arrived, they did not have a loaner car available to use while the truck was being repaired. Ive never experienced this type of poor service from a dealer nor have i had so many issues with a Certified Pre-Owned vehicle with less than 30K miles.

Awesome thanks guys love my car... Happy u fixed it.....💯💯💯💯

Friendly staff and great service. More importantly they lived up to all their promises.

Good Dealership, very attentive, to your needs

They have been holding my car for 2 months. A nd they supposedly dont have any loaners. Im going to contact Corporate to see what they can do. 😠

Great place to purchase a car. Ask for Patrick!

Love my car and personal community and small town like service, they have Mercedes, Alfa, Nissan too, go see my boy Joe Dicesare, he treated us very well despite problems in the manufacturing process, not the dealers fault

Best service I ever had!!!!

Chatted with Courtney she was very cordial and informed. Will be stopping in this week.

Great service! Changed my headlights with a smile.

Sales tactics and treatment that youd expect at a Buy Here, Pay Here lot.

Nice place nice people

Dont treat customers well.

My salesman Juan Barnes was a joy to work with. He helped me choose the right car to suit me.

Great service