The general manager Joe is highly professional, very helpful, polite and super quick. If you come to the store, you can be sure that you will receive quick and qualified service. Employees are very polite. You will not be waiting because the the general manager Joe organized everything so well that every member of the team knows what to do and keeps an eye on the floor and on the customers.

I visited the AT&T branch on 1400 Golf Road on Nov.02nd, 2021. Staff named Artur Fryzlewicz was very gentle, helpful and knowledgeable. I believe, he really deserves a reward and appreciation.However, I had visited another branch just before this, on the same day, located on Golf Road, 1155. The staff named Ryan, (maybe different spelling) was so rude, unacceptable attitude towards customer, not helpful and with not enough knowledge. He was trying to close my mouth instead of listening my problem. That’s why, he couldnt solve my problem and even not able to provide information about my needs.Thereafter I left this branch and visited 1400 Golf Road branch. All my needs covered properly.

Alejandro was very attentive, customer service was amazing. Helped all my needs. Highly recommended

Customer service was great. Alejandro and Deontay provided excellent customer service.

Isaiah was absolutely amazing!!! He answered all of my questions and helped upgrade devices. He went above and beyond assisting me. He even wrote down my projected bill. He was extremely patient and pleasant.Best AT&T location I’ve experienced yet! Thanks again Isaiah 🤗

This is the second time I’ve walked into this AT&T store thinking that nothing good could possibly come from my phone situation. Both times Bello helped us out and made sure we left worry free. Not only was he eager to help, but he was extremely patient in that the pricing of everything was confusing to me, and answered all of my questions, explained all of our options, and overall made the whole experience great. It seems to be a great AT&T store as a whole as the customer service is incomparable to anywhere else, but I do highly recommend requesting Bello to assist you

I always have a great experience. I believe I worked with Matt, he was the manager! Extremely kind and helpful! 10/10 would recommend and will continue to do business in the future. 🙂

Artur was very helpful with our process. He was very patient and knowledgable. He helped us with all of our needs and was able to lower our monthly bill. On top of that we got new phones. He made sure everything was properly installed in our new phones before walking out the store. He is my go to guy from now on!

I wish I could give more than 5 stars. This location is definitely awesome. Alejandro and the rest of the staff are informative, outstanding customer service. They answered all my questions and helped switching over my family. They were safe and stayed spaced. AT and T is lucky to have such nice, welcoming and informative employees like Alejandro and the rest of the staff at this location. Thank you for all your help. Stay well and stay safe.

Michelle and Lisa are absolutely amazing. Made my experience so enjoyable. I would definitely be recommending this store to everyone I know.

It took just 5 minutes at this store with the manager Will to fix a simple issue rather than the other colossol waste of time spent over an hours time earlier in the day with customer service . I will definately return to this store over others in my area for sure!!Super professional and courteous.

After visiting a lot of different ATT stores over the past few years, I stopped at this location since we were in the area to upgrade my wife’s phone. I had such a positive experience at this location. Will and Alejandro are phenomenal to deal with. They’re both friendly, attentive and customer oriented. We’re from Indiana but will return to this store in the future. They also assisted in rectifying an ongoing issue with a former ATT account. Would gladly recommend to anyone.

I have nothing but the best words for the assistant manager Will and his rep Michelle. He showed true leadership when i needed help with my account. Michelle was very helpful and super knowledgeable about everything as well. What a great store!

I went there twice and Alejandro helped me upgrade two phones through the promotion plans. There were a series of complicated steps involved. I was so lucky to have Alejandro who is so knowledgeable and patient! Check out this AT&T store whenever you need something!

Alejandro is a master of his craft. Very knowledgeable and friendly. Helped me with all my tasks and more. If you ever need help ask for him. Thank you for the great service

Alejandro and Will gave me above and beyond customer service. I was in a tough spot due to being out of town for business thus not from the Chicagoland area. They ended up helping me trade in my current phone for a new one while also assisting me to order a new iPad and I got six accessories. Their patience and level of service was above and beyond what anyone would expect. They are a fantastic face for AT&T to have as a company.

I was impressed with the AT&T representatives. Will and Lisa from Schaumburg store were very professional, helpful and friendly. Thank you for all your help and great service!!!!

The rep who helped us knew exactly how to answer my questions! More impressively, he was exceptionally patient and polite to me and my young kids. THANK YOU

I originally bought my phones through independently contracted ATT reps at Target. They completely messed everything up and were nowhere to be found when I needed help. I came to the Woodfield store for help and Zay and Joe completely fixed everything and saved the day. These guys are the best and Ill only be coming to this store from now on.

Bello & Will provided exceptional customer service! I had previously experienced not-so-great customer service at a different location and was close to cancelling my service. However, they restored my faith in ATT. Thank you both so much for all of your help!

Just left the AT&T store in Schaumburg at Meacham and golf Road Joe the manager was not only courteous and helpful but very diligent in helping me with my phone I would strongly suggest using AT&T and visiting the store job well done I am editing my review to add Lisa to this review. She also works at the Schaumburg Meacham store came back the next day had some issues she resolve them very courteous professional willing to help great store stop in guys you won’t go wrong

Bello was an amazing sales rep he was able to explain and help easy and quick and answered all of our questions.

Joseph Rosson went above and beyond helping me, he was very helpful, patient, I would recommend this location any time

The manager Will was SO AMAZING! He was extremely helpful with setting up our apple watches. This man makes this store great! Everyone to see him!

Gerardo Chavez took my phones without giving me proper credit for trade in. Ignored me when I tried to reach out to him to resolve issue, have spent MONTHS with at&t customer care to try and resolve the issue since he removed himself from the picture. Now they are telling me the phone was not the value that Gerardo Chavez told me. He is a liar. He also initially signed me up for elite instead of starter as discussed and quoted so he can get more commission. So I wouldnt be surprised if he lied about the promotion. Do not do business here. They will go to your house to just rip you off in your own home to your face.Response to owner:If I could attach a photo to this review I would. I have an email as proof that this employee represented your store at the time he came to my house and lied to me about the promotions. Im out hundreds of dollars because of your employee whether it was a former or current employee.

Alejandro was AWESOME! Hood service and awesome quickness to help me! Five thumbs up!

Alejandro made my purchase decision so easy and greatly helped me with technical challenges

My experience at the store was great. Garret Minaglia is so patient and kind. Thanks I will be back when I need other services.

Michelle and Will were amazing! Very friendly and funny! 5/5 would recommend to my friends & family!

I tried to cancel my at&t TV service as I was not satisfied with the service within the trial period. I was completely misled by the person enrolling me. I was told I will have all local and all the channels, but the person didnt tell me that I cant get PBS station. Also I was told I could connect up to 3 TVs but didnt mention that at&t doesnt support some TV brand I have in my bed room. Also it goes completely blank while watching local channels with the error message & is doing network diagnosis. When I called at&t TV they couldnt even find my account and the automated phone system hung up on me twice. Also you cant even get them on Sundays. I couldnt even cancel it on line. Finally I went to my local at&t store. Hector and Miguel were very helpful and patient with me 😃 and helped me cancel my account and they were able to get my money back. They were very good but corporate at&t service pardon my French sucks. Thank you Hector and Miguel.Nara.PS: Anyone considering At&t service READ The Fine Print.

I am very, very happy with my experience at AT&T! The employee who helped me was Michelle, and she was nice! This was my first time getting my own plan, and she was very helpful about everything that I wanted to know as well as all the questions I asked. She took the time to explain the differences between the iPhone 11 & 12 (I had an 8!). I am happy with my decision on going with AT&T!

I had a really great experience at the AT&T Mobility located In Schaumburg, IL. Their RSM, Joe Rosson went above and beyond. I had a gift card to an Apple store and purchased a new phone. Apple wasn’t able to set it up and suggested that I call AT&T or go to a retail location. I went into the Schaumburg store and the team had nothing to gain as I purchased everything I needed at the Apple store. Despite that, Joe took the time to help me set up my phone (which I hate doing) and never once made me feel like it should be done on my own or more convenient for them to call the 800#. He had customers In store but still worked with me while helping others. I was really, really impressed. His actions made me very pleased that I didn’t go to another company as it was another option for me. Instead, I have a really strong belief that AT&T is the best option and Joe had a lot to do with that opinion.Joe, Thank You Again!Neil

Artur was very helpful and provided great service.

Alejandro was very friendly and helpful setting me up with a new phone!

I just came here to say that Alejandro went above and beyond for us and we are very pleased with the service we received at this location!!

I have visited this store twice in the past six months and cannot tell you how happy I was with their customer service!The first time I visited, Derek helped me return a phone that an AT&T phone rep had insisted I needed to buy. He then helped me in transferring my service to a phone I brought in. I made no purchase but he helped me anyway.Today I purchased a phone here because of my prior experience and Bello was wonderful! He transferred my old data and made sure the phone was up and running before I left. He was friendly and patient.I highly recommend this store.

Great staff, very knowledgeable and efficient. No pressure selling. Only recommend what’s best for you. Way to go at&t. By the way I had been with Verizon, T-Mobile and sprint, they stand no chance against at&t, who is honest to its customers and don’t lie or hit on others unless they get hit in their tv adds. at&t, what a class!

Arthur was great. Helped me as soon as I walked in. He was quick and helpful.

Bello was phenomenal! He took great care of us and provided incredible service!

Hector and Brandon were absolutely fantastic! Very helpful and thorough with their explanations and gave us a phenomenal deal on our new ATT TV service. Also the store was very clean and they respected our personal space during these tough times. Its hard to find good customer service during a pandemic. Patience is a virtue and these boys had it today. I highly recommend this location to anyone

I had an experience with Joe yesterday who quickly resolved my unique issue. Absolutely professional and personable.

Really bad services. Nickolas came over the house to help me out with any question with Tv/ Internet services. Then he just started offer me to do a bundle with my cell phone mentioning that i will get 2 free devices and will be paying what i was typically paying only with the 2 phone line if i would of take the offer. took my phones without giving me proper credit for trade in. after second month BOMB bill stated to came high they where charging me for the phones, when they where completely free. Ignored me when I tried to reach out to Att coporate manager thats is Nicholas manager Anthony Vena to resolve issue, it been MONTHS with at&t customer care to try and resolve the issue. took about 4/5 months to finally get a response from him. was able to get my credit back and able to get what was promise. But still charging more than was promise. I been trying to calling/ txt to called me back to see when issue will be fix and he will know ignores call. Tried calling store associates leaving messages and still no call after 3 months i had spoke with him. its ridicules. I call att services not able to fix issue cause i had a home expert came to house and they have to fix my bill. I i am able to show picture of how many calls i called him and how many txt it will be ridicules and embarrassing of the services they have to get in contact with a manager from cooperate. They will go to your house to just rip you off in your own home to your face.

This store is great! Awesome reliable service by the nicest staff an customer service workers! Awesome talent with solving problems easily with network! I loved the great assortment of deals often an the best products available to me. Additionally Kuwam provided a very professional service an had good ideas on what phone what best for me an my needs. Would work with him again

Brandon was very helpful and professional. He quickly resolved my issue in activation my new phone. Absolutely great. Highly recommend working with him 👍😁

This store is TOP NOTCH! The managers and sales force are friendly, knowledgeable and COVID aware. They explained every option and they dont push for overcharging. I explained what I wanted and they delivered. The store is very clean and they are well organized. I was able to upgrade my phone, test it and I was out of the store in 30 minutes! Great customer service!

Michelle and Will were great very helpful and very friendly 5 out of 5 definitely recommend!!!!!

Alejandro was amazing - helped me with my trade-in and provided great customer experience!

Awesome store! I was helped by Lizbeth. I went in with a cell phone headache, She was better than an aspirin! Every member of the store at one time or another said hello to me during my visit! Dave checked with us to see if everything was going ok and offered his assistance. Lizbeth had everything under control.Thanks To All the AT&T Schaumburg staff for Superior Customer Service.Mike Peterson

I tried to return a defective device, and was confronted by a lackadaisical manager who simply stated policy and kept restating an expensive restocking fee. I intend to return to my original carrier ASAP! I do not recommend AT&T!

Came in to see about switching services and was greeted by Lizbeth Trujillo. She was very helpful and gave me the best customer service I have had in a while. Showed me what AT&T had to offer for me and my household. I walked out satisfied knowing I had great service and care. Will be doing business here again!

The service at this location has always been stellar. Particularly this week when I was experiencing issues with my new iPhone and Derik worked his magic and got it working. So patient and professional. Great customer service!

I’m really happy with the customer service provided by the manager Joe in terms of solving the issue.

Patrice was absolutely wonderful! She explained everything, Great costumer service, very patient with me, friendly, professional and helpful. Giant hugs and appreciation. Carol

Alejandro KILLED it. Went in to trade in my old phone and it was the most painless experience I’ve ever had at AT&T.

I came in with a problem with my phone and I worked with Uzeir he was great! He was patient with me and got me into a new phone super quick! I didn’t have to wait too long, definitely recommend coming to this store!

This place was legit awful for so many reasons I dont even want to go in to because its not worth it.If you need a new phone, do yourself a favor and just buy the phone and dont even bother going in. they wont help you at all.

The customer service at this store was great! I came in to switch from Sprint and Uzeir helped me bring over my four lines. I was worried that the process would take long, but he made it a painless process. The store was very clean with employees cleaning after every customer. Glad I switched!

I went there recently for new service with Liz and she was very helpful and efficient and she speaks fluent Spanish which helped navigate my family better!! The store was clean and made me feel safe. Staff was professional and courteous!!!

I had a really great experience, specifically with Uzeir, at AT&T after my phone was stolen. He helped me get a temporary new phone within 30 min of closing, and was extremely patient and kind to me as I was freaking out and distressed.He helped me file an insurance claim on my stolen phone and later order a new phone. There were a lot of steps that would have been overwhelming to me, but he walked me through it all efficiently and knowledgeably. He even helped to upgrade my plan and get us HBO Max. I am beyond thankful and appreciative that Uzeir helped me through this stressful time!

It was terrible service! As a woman, I wasn’t seen or heard but as soon as my boyfriend arrives or says anything - the associates were all over it. It was my protective cell cover that broke & 3 men wouldn’t assist me. My boyfriend wants to leave after I waited 20minutes and bam! There’s an associate ready to help. I wonder if I was waving $100 dollar bills would I be treated differently?

Went to store to find out Bello misquoted/misinformed me over the phone and after 2 hours I find out EVERYTHING I was told over the phone was incorrect. On top of it all Bello stormed off telling me it wasn’t his fault and how he ‘wasted a lot of time on me’. His manager had to take over after he walked off with my phones. I asked manager several times about the monthly bill while they imported (I was suspicious due to all the misinformation I was given) it wasn’t until after ALL my phones had been imported they told me my monthly was $300 and not $215. (I currently pay $198 so $215 sounded reasonable.) After wasting two hours there and 1 hour reconnecting my phones I am glad I did not change my service! They claim they are a ‘Premium Service’... I saw none of that today. Walked out of there SOOO disappointed as these were my kids bday gift!

Bello was great, took the time to help me with my new phone. Recommend him when you visit the store

The staff here was great they didn’t try to sell me more then what was perfect for my needs and treated me great I’m not a technical person and they made me feel good about what I was doing

Good customer service.

Manager Joe is awesome!!! Went over and beyond!!

I was treated in a very unprofessional manner by Derek and Duwan (manager).After waiting for over half an hour, they said that they cant do transfer that I requested. Although I previously clarified it with AT&T costumer service that it needs to be done personally in a store.Sure enough, when I went to a different AT&T store, they could do it right away.So when I went back to tell them, that they need to improve their knowledge, they treated me with disrespect and got all defensive and wouldnt admit that they were incompetent.Very poor management and they lost my business.

Customer service awful. Employees very rude and unhelpful

Excellent service and good knowledge from Alejandro !!

I have been to many AT&T stores around the area and I have to say this one is by far the best store around me. The staff is very knowledgeable and always willing to help. Excellent customer service and they are very well trained. Highly recommend this location.

Uzeir was so awesome and answered all our questions. Was very informative and made sure we left the store satisfied ! Grateful for employees who care about the customer! Thank you Uzeir and AT&T!

Jason was so amazing! He took his time with my husband and I and showed me how to use my phone. His patience and honesty is second to none. I really do appreciate his help! He is also not to bad on the eyes.

Kuwam Customer service was top notch! Excellent professionalism an helped my pick out the best service for me an my needs. Quick an savvy. Definitely recommend working with him at your next ATT visit. Awesome job!

Fast friendly service! Highly recommend this location.

Michelle is an incredible customer service person. I was very impressed with her knowledge and patience. I hope Michelle will be recognized as an exceptional team member at your business. Please pass on my information to Michelle. Sincerely,Victoria

I recently moved from New York with my friend Serena and we switched over two phones and tv and internet. Michele was great and a pleasure to work with.

I called to make sure the device I wanted was available. Within 20 minutes (a car ride), apparently the device was sold. Personally, I feel like because it wasn’t a new line; the sales rep simply lied. Poor customer service. Waste of a trip.

Kuwam was very helpful getting a replacement phone for my son’s graduation. He was very efficient and professional. Would definitely go back to work with him.

After a long day of travel, by dual SIMs failed on my iPhone 11 Pro. Jason, Patrice and Ronnie spent 40 minutes right at close to get me back up and running. Fast, friendly & knowledgeable service, definitely the best experience with AT&T in my decade plus as a loyal customer. I won’t hesitate next time I need to make the typically dread trip for service, thanks team!

Very bad experience, recently I visited two times seaking help.First visit they didnt help and missguided me about the deal and promotions and later customer care team helped me to resolved the problem.Next day second time around 6 pm they are only two members to help customers so its taken more than one hour to come and talk I visited to submit my trading devices to store again not able to submit as they are not really much aware of the process and didnt give me correct information.Later went to another store to get my work done.

Found some staff were not very helpful

WOW! What can I say about this store. I had an issue with one of my phone lines accidentally getting cancelled when I tried to make a change through customer service on the phone. I was so worried that I wasn’t gonna be able to get that phone number back. I went into the store, and Uzi and the entire team went above and beyond to get me that phone line back, I was so happy with their patience. I’ll definitely keep coming back to this store

Since the new change in management the store has improve on it’s service overall. Once you walk thru the door you can tell that people are happy to help and it shows when they approach. They don’t seem like trying to sell you anything, they genuinely go above and beyond. Visited the store recently to take a look at my bill and took good care of me.

Met with Jason Washington for assistance in restoring text messages. Jason was extremely helpful and very caring. Fixed the issue in minutes. He is a strong asset to AT&T. Thanks, Jason. Larry Shissler

The representatives of this location were fantastic. I could not have asked for a nicer more respectable staff and they help me with my problems and I will always be an AT&T customer thank you so much.

Always enjoy coming to this specific at&t uzeir is very informative on all my options and helps me feel welcomed there. I would highly recommend this location to anyone. Thank you for always helping me stay connected

Excellent service from Patrice Glass, nice store, friendly staff, happy with this young and beautiful mansger

Patrice I want to thank you so much for going above and beyond with my visit today very sharp and on point with everything thanks AT$T

I stopped at this location to inquire about a new TV and Internet package since my previous provider got outrageous with their pricing. Let me tell you that Ryan provided OUTSTANDING customer service. He thoroughly informed me about the different deals and made sure I got everything I needed. I now have more channels, faster internet, all for a lower rate! I’m a very happy customer and because of Ryan, this location has earned themselves a lifetime customer!

Hector did an excellent job for me. The customer service was above and beyond most things that I’ve experienced with Att. He even set up hbo on my new phone. Thank you!

The sales representative Uzeir was very genuine and pleasant. I usually wait an 1 hr for someone to help me but as soon as I walked into the store Uzeir attended me right away, answered all my questions and solved my phone problems! Great customer service and very knowledgeable! Thanks Uzeir you made my store experience worth the trip !

The service and expertise provided was superior. This AT&T store is my familys go to location. Better than good. Thanks Again

Michelle and Justin provided amazing service to me today. They are extremely patient and knowledgeable about your products and your company is lucky have them as employees.

Friendly staff overall. They sell directv&att too. Isnt that awesome?! Although, it was a bit confusing when trying to explain the internet speeds and internet usage. Needs a bit more training. I would give it a 5 star rating as soon as I get the expectations they explained Ill come back to explain...

Great service! Very friendly and knowledgeable staff

Bill was sales person and couldn’t have made my life easier. I don’t always write reviews unless it’s justified and Bill gave me reason to. I was nervous about have to switch to AT&T but he made it super easy and straightforward. I highly recommend using this Store and working with Bill.

Took my dad to AT&T to upgrade his phone. We went two times and Jason was incredibly helpful on both of our trips. He was very patient and answered all of our questions.

Patient, kind, great conversationalist and ensured everything was100% set and understood before we left. 5 stars for sure. If you go to this location, ask for Bill!

This branch was completely unwilling or unable to help me out.AT&Ts website said I could cancel service in person or online or by phone. AT&Ts phone disconnected several calls when I attempted to cancel. In person, this branch said they couldnt help me out, despite AT&Ts website saying that service could be cancelled at any store.AT&Ts corporate policy is completely screwed up.

We came here to buy some new phones and the service made it easy and efficient. The guy who helped us was named Bill Carter, he was very clear and explained everything in a way that was easy to understand. If you come to this store, you should go talk to him. Thank you!

Very knowledgeable people Michelle was X tra pleasant to work with