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The Rear End Shop
54 Maxwell Ct, Santa Rosa, CA 95401, United States
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The Rear End Shop
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Ma
Review №1

I have patronized twice in the last twenty years. Both times they were honest and professional.

Ke
Review №2

I went in pre-Covid and got a quote which was $3200. I lost that quote and they where unable to find it in their system. My new quote is $4200, but with out the other quote they can’t explain why. I called around and found out that $4G to have both installed was the going rate. So I figured the $3200 quote was a mistake.They had my Jeep for two days and I found out it would not be done by the end of day. They said that the seals in the front are different from the JK to JKU models and they got the wrong ones. had to take a day off work and use 12hrs of my PTO because of this!So finally at 15:20 I heard back that I will get my Jeep back that day. I show up at just before 17:00 to pick it up. They had my Jeep out front and ready for me. I go to get my keys and I ask Josh so do I just turn on compressor and then flip switch for lockers? I find out at this point that they didn’t install the airline or hook up the SPOD and compressor, even though I told them I had both. Josh told me ohh you wanted us to connect it. Normally people want to run there own air lines.That night I called and left a voice message for there manager or owner to call me. Thursday at 11am I called again and left a message with Josh, that I wanted the owner or manager to call me. Monday came around, and no phone call. I stopped by the shop at about 1600hrs and talked to Josh. He stated he wanted to take care of me and hes waiting on his boss. I chose to bring it back and drop it off.Then Thursday I head up to the Rubicon. And Friday am we hit the trail. Right off the bat I noticed my air compressor was cycling on and off every 30 seconds or so. It was also noted by my fellow club members that my rear locker was not engaged in several obstacles that I had trouble getting around. So made it to Rubicon springs with no rear locker!After setting up camp and cooling off in the springs, I started to see what the issue was. First I found that there was air leaking around both solenoids, luckily one of our club members is a mechanic and was able to help me. We found that there was nothing used on the threads to stop the air from leaking! We had to remove the manifold out of the jeep, and redo what was not done correctly. We also found that they were not tight. After properly installing the solenoids and re-installing the manifold we still had air leaking from somewhere. We found air leaking from the connection at the front differential because it was not installed tight enough!But we still had a leak so I crawled under the jeep and started to check the rear line, and when I found that it had burned through, they had ran the line so close to the exhaust that it burned through and I was left with two separate lines and two piece of melted tubing! This was under the jeep, so I could not stretch it to the manifold. We were able to use the propane line from my camping stove to do a “bush fix” with a couple of hose clamps. Sunday I had both lockers working and what a difference that made. Would have been nice to have that for the whole trail!Monday am I left a message on the shops’ voice message again. I told them that the owner or manager needed to contact me ASAP, that I had issues with the installation and that it had failed. I told them they needed to make it right. It is now 5pm on Tuesday a week later, and still no phone call from them.I absolutely cannot believe that they are not even willing to return my phone call, after charging me almost $4,000, and me calling over 8 times. I cannot believe someone can own a business and care so little about the quality of the work, and even if for some reason some justification could be found for all the mishaps, with such little care for a customer’s experience, and to not even have the common courtesy to return my phone call- this really undermines my trust in them, as they seem to just care about the money not the quality of the job and far less about their relationships with their customers.

So
Review №3

They did a fantastic job. Thank you.

Al
Review №4

I cant say enough about this place. They go above and beyond. They are so knowledgeable and take the time to explain everything, They dont do any work until they call you and let you know what is going on. They also had my truck done the next day. Thank you Nick for all your hard work!! We will definitely be back and referring The Rear End Shop

Wi
Review №5

Great prices.

Fr
Review №6

Knowledgeable, friendly staff. They were able to answer all my questions and the work they did was done on time and under estimate. I would highly recommend them.

Jo
Review №7

Friendly, down to earth folks here. They fix it right the first time! Im a mechanic by trade, and these guys know whats up. Id absolutely recommend them!

Le
Review №8

These guys know what theyre doing! Brought our pick up truck in on a Thursday and drove it away a day later completely fixed. Great service at a fair price...we will definitely be using them in the future for all our trucks!

Sy
Review №9

I am not one who usually takes the time to write a review, however this time it is well worth it. The Rear End Shop was recommended by a co-worker. When I first contacted Nick to find out if they could fix my truck, he took the time over the phone to explain to me not only the process and the time it takes but an estimated price on what it could possible run. I dropped off my truck and it was ready in 3 days and cheaper than what he quoted me. Thank you Nick!!!!

He
Review №10

Do not go there, waste of money and there time. No calls were made to me after they installed a bunch of stuff I did not ask for. They could not build the rear end I wanted so they LIED AND SKIPPED THE STUFF I WANTED AND THE MAIN REASON IT WAS THERE!!! INSTEAD OF LETTING ME KNOW WHATS GOING ON THEY THINK FOR THE COSTOMER AND VERY BAD IDEA. CUSTOMER NEEDS TO KNOW EVERYTHING. FAILURE TO COMMUNICATE. NOT AN EXPERT, DOES NOT KNOW HOW GEAR RATIOS AT SPEED AFFECT YOUR RPM.

Ni
Review №11

They’re very nice here and they will tell you everything that needs to be done for your car which is great, but they are not very frugal or considering if your money situation. They quoted me $1,300 for all of this work that they recommended. New wheel bearings was one of the things on the list which stood out to me as something to do right away, so I took my car to another mechanic and asked to replace the wheel bearings. The other mechanic said the wheel bearings were okay but just dry, so he greased them. The other mechanic told me he has to take out the breaks and other things to even get to the wheel bearings to see them, so it’s common for people to suggest new ones instead of just greasing the old ones. I don’t doubt that this place does a good job, but I’m looking for a place that will just do what needs to be done and not up-sell. If I would have blindly trusted this place, I would have spent $1,300 unnecessary dollars and I ended up spending $150 instead and my car is running fine. I do appreciate their quote and I’ll probably slowly get the things done that they recommended, but it’s not necessary to get it all done right away.

Ji
Review №12

Great place. Fair, reasonable and great staffWould recommend to anyone

Je
Review №13

I have had 6 rearends done at shop . All have not any problems. If u want done right and done at a good price then this is the shop for u

Li
Review №14

The company was a referral and mechanic was helpful.

Ja
Review №15

A great place!!!! Friendly, great customer service, dropped off my car and it was done the next day! Exceeded my expectations

Je
Review №16

Friendly old school team, best to rebuild I stead of replace it

Ka
Review №17

Thank you to Nick and the staff, we could not have ask for a better place to take our vehicle for repairs! We so appreciate all your hard work!!

Ro
Review №18

Worst company in this area payed top dollar for cheap aftermarket parts instead of ome parts paid top top dollar 2000$ over the quote. Before truck was towed in professional scammers.

Le
Review №19

I was thoroughly happy with these guys. Gave me awesome advice and didnt take all my money.

Br
Review №20

Very honest. Great customer service. Another shop quoted me $2000 to fix a problem with my Escalade. I took it to The Front End Shop, and they found the REAL problem that was only $90. Me Escalade is problem free. I recommend them to all of my family & friends.

ea
Review №21

Charged me 300 dollars to fix the wrong seal. Leaked the next day. Asked me to pay them 300 more to fix the leaking seal next to it. Took it somewhere eles.

E
Review №22

Terrible workmanship, terrible staff and WATCH OUT FOR THE UP SELL. Stay away at all costs, very expensive and rude.

Du
Review №23

I came to this shop summer of 2016 while attending and living at Sonoma State University. Very good customer service, however, I have a had only one experience here and the first impression did not mach the end result. I came in for a busted cv shaft and bent rim. they replaced the cv shaft and rim but never put transmission fluid back in my transmission so my transmission blew up about 1000 miles later and the cv shaft they installed is now leaking grease profusely after only 10,000 miles. I dont know weather to call yall incompetent or just typical city slickers but by god I wish I could have yall pay me 700 for my transmission swap (since thats what a honda trans cost me) and get my 800 back for that POS CV shaft you installed and over charged me for.

Ch
Review №24

Dropped my car off Tuesday am they had it finished by end of day on Wednesday! I highly recommend them!

Ja
Review №25

Good work knowledgeable staft

Da
Review №26

Fixed my old scouts running gears friendly. And fair

Mi
Review №27

Good service, great staff

Ja
Review №28

Professional, prompt. Recommended.

V
Review №29

Great service, great professionalism, attention to detail

Er
Review №30

If you need rear parts these guys most likely have what you need.

Se
Review №31

💯 helpful guys awesome!!!

Information
9 Photos
31 Comments
4.1 Rating
  • Address:54 Maxwell Ct, Santa Rosa, CA 95401, United States
  • Site:http://rearendshop.com/
  • Phone:+1 707-526-0200
Categories
  • Auto repair shop
  • Truck repair shop
Working hours
  • Monday:Closed
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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