Wow! My husband and I couldn’t be more appreciative of the help we got from Magnolia in selecting the equipment for our new TV and sound equipment. Plus, they made the installation work out SO well! I think ours was a bit of a complex situation, because to eliminate the DirectTV cord running across our living room floor (from where it came into the house to where the TV was located) and to bring a direct internet connection to the TV, required them to go into our crawl space and pull cables where they needed to be. Seriously great service! Plus everyone involved in the installation seemed enjoy their job and being part of the team.

Dont buy from them !!! staff DID NOT give me correct equipment compatibility advice, UPSOLD me equipment they could not deliver (even after 2 months), and gave VERY POOR customer service!!! i could have saved a lot of time & money buying elsewhere . dont make my mistake, SHOP SOMEWHERE ELSE!!!

I own a Marantz recevier. I bought it 3 years ago from Marantz from a guy named Jerrick. Just recently my HDMI board failed on me. Luckily I found that I was still under warranty and that I could bring it back in to Marantz and they would take care of the logistics of everything for repair. When I brought it in I luckily ran into Jerrick who remembered selling it to me way back 3 years ago. He told me he would do everything and let me know when it was ready to pick up. Great. After about 6 weeks I get a call from Jerrick to let me know it was ready to pick up. When I was able to pick it up he was not there but they helped me out quickly. I get home and open it, to find it BROKEN. I quickly called up Jerrick to let him know my situation and he told me he would look into it and to send him photos. Which I did. I ended up having to bring it back in. But after about a week Jerrick lets me know they have a brand new updated model for me to pick up. A brand new free replacement. Couldnt have asked for better service from Jerrick. Make sure you ask for him!

Just had spoke to Pasoon at Magnolia & he helped us get our T. V. Back on track! So appreciate of his expertise!

Dont waste your time with this store. They all work on commission and are only interested in selling you whatever provides the best commission. If you do buy something, you wont get any post purchase customer service. I had an issue with a remote control unit for my Marantz receiver I purchased there. I had to contact them 3 times (the third showing up in person) to get some assistance with the problem. Each time I asked for help, whomever was there to respond to my problem kept trying to push me to the original sales rep that dealt with my purchase. Why do I have to speak to the original sales rep? My only thought is since the sales people are on commission, no one wants to help somebody unless its going to make them a buck. I found a manager (probably 21 years old and named Anthony) on the third attempt and I was asked why I was even talking to them since the purchase was more than 6 months old. Oh I dunno, maybe because I purchased the unit from your store? I guess the they dont want to support their clients when you have a 3 year warranty on the product. I spent over $2500 in that store and now Im sorry I did. I have to say, when I worked retail in my life, that kind of service was not allowed or you would be fired.How hard would it have been to give me a brand new remote from a box and their store get a replacement from the manufacturer? A simple solution to make the client happy and spend money in that store in the future. You blew it Anthony. This is retail 101 and you have no clue. On top of that, youre the manager of the store which makes this even more sad for Magnolia.I ended up contacting Marantz and they simply asked for the serial number and sent me a replacement remote no questions asked. Ill purchase a Marantz again, but not from Magnolia.