It is November 5 2021 8PM, whoever is working there must not be getting paid, or something is going on in this store. The rudest customer service ever by all the associates. I liked the quality of the brand but I dont think Im re visiting due to the customer service. Walking out I wasnt the only one dissatisfied the ladies were mentioning that the associates almost open the door of her fitting room just to warn them they are closing. This review is sugar coated my experience was actually worse than this.

No ti busy for a Saturday morning.Quick to return and quick to try the clothes

Whoever is managing this location needs some serious help with their staffing. The customer service is horrible. Every single time I’ve been in this store, there is at least a 20-30 minute wait to check out. There is absolutely no excuse to have that little concern for your customers or respect for their time. Today there were at least three times as many people waiting in line as there were looking at clothes in the store. We waited in line for 20 minutes, barely made it a quarter of the way to the register, and decided just to leave. The long line gives the nice illusion of being busy. But I can only imagine how much business they lose because people leave or simply don’t come in due to the long wait

35 minutes wait to check out! Employees is very very very slooooow!

Love the store and the selection. Employees are nice but on busy days they got overwhelmed and the store not as clean and organized. Easy to pick up orders mad returns have been easy so far for me. The store is close to the parking.

No registers downstairs only open is one line which goes out the door

Always here and always terrible customer service. I’m sure everyone’s annoyed cause there’s so many returns but that’s the company’s issue for not opening the dressing rooms. That also doesn’t excuse people for being RUDE. They don’t gotta be nice but they certainly dont gotta be rude. Never going here again - they suck.

I thought I just entered a Ross it’s a zoo in here the line is like crossing the border I’m going to La Jolla next time lmao

Wow this place is crazy, many people in store, about 50 people waiting to pay, line all around the store.Girls like Zara´s clothing.I will recommend to buy on line and save time you need over 40 minutes to get to the register.Men´s and kid´s departments no line.

I lime the shop but the employees are not the kindest and do not give the best service. I was disappointed by the quality and I honestly do not like the style.

They closed the door 15 minutes before they closed in my face and ignored me when they knew I placed something on hold. Never experienced such awful customer service.

Not only are your clothes over priced, there IS ALWAYS A LINE.. one register. Opening at noon on the weekend unacceptable. Have q grace period 10 minutes before the hour. Please care about your client the weather

Love Zara. But sorry 30 min in line, slow Montion on a Tuesday at 1. Sorry but doesn’t creates excitement coming to shop in store

Lines are extended long and not enough cashiers. Salesrep was not good at problem solving and preferred sending me off to call customer service on my exchange. After I requested a manager he then quickly resolved the issue. 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️ not a good experience.

Add your business hours to google so that customers know when to come.

I love the design .. my daughter really loves the store

Zara is the most dishonest store ive ever ordered from..this is the second time i order and never receive my items and they always email u false emails like it’s delivered when really it was never shipped ..im so angry and disappointed.and if u don’t call them to ask you are never getting a refund

Worst Zara in the country!!! Omg they don’t GAF about checking out people. Every time I’m here at least 30% of people leave due to the line. No customer service and I once heard a manager (she was a white lady with an accent maybe Spain? ) tell her employee she wasn’t training some employees so the poor cashiers wouldn’t be tempted to call them for back up lol! Hire new management

Never ever shop here, especially never order online and try to return in store. Jacket arrived looking like a children’s craft project made out of the cheapest possible felt, abd i returned three different times to an impossibly long line. Finally waited in it and it took about 10/mins per customer to check out. Keep in mind this was during the day on a weekday...

Standing against hate !!!Well, administration of Zara I have a big deal to you.You can understand what happened from my short description.First of all, America is a country that guaranteed me the right and freedom of choice, and no one manager of any individual store can restrict or hinder the free choice of citizens (according to the law, namely, 2 constitutional amendments)All the more so if a person cannot breathe into a mask, and according to the law, you really do not have a single argument to prohibit a person from breathing. So can you nomask those people who has a medical condition, or Please with out HATE provide him with any other way to bay what they need from your store.If you are going to call or scare your customers with security, then you must first give them a legal basis for what they will be guided by, and not just push us and provoke a fight.Also your internal or attitudes cannot be above the law and limit me in my rights and freedoms.#StopAnyPeopleHateThankYou

Horrible slow service. Line is almost out of the door. Also harassing customers about masks after the CDC said no longer needed for vaccinated people. Don’t give your money to places like this.

You cant even try anything on because they still have their fitting rooms closed and you unless you want to wait close to an hour in line for purchasing and then another hour in line returning what doesnt actually fit, then theres no point in going to the storefront.

If could give 0 stars I would. I cannot believe what I just experienced. The lady at the door made 3 people wait in line then closed the door on the person in front of me. I was standing in line to make a return which I had bought online. Its a Tuesday and all their online information says they are open until 7 but apparently they close at 4pm today for unknown reasons. When I proceeded to the door to ask her a question about if they do online returns she shut the door in my face mid sentence. I have never in my life experienced such horrible customer service. That girl should be fired. Why are you making people wait in line if you close at 4? Just to shut the door in their face ? I understand closing time but the least you can do is act like a decent person and answer a customers question this was absolutely unacceptable and shocking

The cashier made mistake by charge one of my items 2 times, I went back all of them was so rude to me, keep saying the receipts doesn’t make sense, they don’t even check the receipt and time carefully before saying this to you, they don’t want to bring out the same cashier as I requested. next time I have to count my items before I leave the cashier and I have to tell them to check their cameras, because all of them completely shamed me. There’s no customer service here, don’t expect them not be rude to you, don’t expect them will do their job right at all. Count all of your items in front of the cashier make sure they don’t rob your bank account before you leave the cashier and afterwards being rude to you!!!

Customer service is so poor because they don’t know how to manage all Covid situation . Especially when you wanna return items which don’t fit on you because you couldn’t try on cause of their closed fitting rooms. And you have to waste your time like 40 min waiting line just to return item. So Kevin (Zara consultant or manager) told me he can’t help and he didn’t ask me come today. So I can feel free and come next day. Seriously? Thank you.Just little advice - don’t come and buy their clothes because if you would want to return them you will stay on the line forever

We like the Zara look and their clothes as well as their shoes, but the staff at this store isnt friendly like the ones at the LA store... at all. We just asked one simple question: Where can we go to exchange this? and the girl working the register in womens section upstairs rolled her eyes so hard her iris disappeared for couple of seconds before she pointed and contemptuously replied, The. Line. Is. Over. There! But she never even asked what we were returning.The two hard working gentlemen, especially the one folding pants upstairs at the end of the night, were the absolute soul of professionalism and courtesy. The girls there definitely need some serious retraining.Weve always considered Zara a classy brand at a reasonable price, but Im not sure where the Wal- Mart attitude fits in.

Zara was messy today...i really dont know what happened here...was the stimulus money that overwhelming?And then..the store offers great looking pants at a great price, the only issue is you hace to be freakin skinny as a stick just to fit them on...Regular body guys deserve to wear your great clothing ...give us a break!

Super disappointed at Zara for having such crazy lines to check out these days when staying in line for 20 min seems like an unsafe environment. One register open for an entire floor?? Common, you can do better.Hesitant to come back again.Update two month later .. now its a line outside that last 40+ minutes on a Saturday. Absolutely outrageous. Just hire some more staff to open more registers!

Love the clothes....but the line...not so much!🤨

I hate shopping at this location all the staff are rude and there is a manager with short hair and another manager with curly hair have no clue how to deal with customer... I always have hard times every time i shop there not because it is always busy i am very patient person but because the managers and staff are soo rude and disrespectful

Consistently bad shopping experience, check out lines take forever, while employees are walking around doing nothing. They have 3 registers on each floor, but only one working at a time! WHY? This has been the case for at least 2 years, way before covid! And if you order online, good luck! They use ontrac which leaves your package in front of buildings instead of your apartment, mine got stolen, second order got sidetracked for 2 weeks and they couldnt re route! omg, worst customer relations, no signatures/ confirmation on deliveries, no money back, no explanations!I like ZARA, but its NOT worth the aggravation, not this store anyway, maybe other malls have better managers!?

Usually love this place under normal circumstances but I’ve stood in 3 different lines (one in the hot sun for 20+ minutes). All I want to do is a quick return but after standing in a line to get to the counter I was told returns are only upstairs. Poor customer service as far as explaining goes. Not shopping in person for awhile after this.

If I could give this a 0 star I would. THEY ARE NOT COVID FRIENDLY AND SHOULD BE SHUT DOWN. no hand sanitizer. People trying on clothes everywhere. Crowded. No one watching the door for this issue. God forbid you loose your receipt and still have tags on they will not let you even exchange. The line was 30 minutes long. I will no longer be shopping at Zara. What a shame.

This Zara location is GHETTO.The store manager closes the doors 10 minutes before closing and stops letting people in. Came in today 10 minutes before closing, rushed all the way from Chula Vista right after work, and asked if I could just make a return. But manager said “No” and said they open at 11am and close at “7”.But BEWARE...their posted store closing time is NOT TRUE -it’s actually when whoever the manager on duty feels like it.Drove to the Zara in LA JOLLA, which said the store closes at 8pm and they truly leave their doors OPEN until the closing time posted on Google. Better customer service in Zara UTC/La Jolla.

Worse costumer service. I wish I can give 0 starts

Waited in line to pay for 45 minutes. Their customer service is very lacking!

Worst customer service EVERin line for over 40min with no one aheas of usGet to the front and get attitude. Rude. And of course no name badges

Fashion Valley has One of the few Zara stores in San Diego. I give them 4 stars because they have great stylish clothes and often have sales racks, where you can pick up shirts for $10-19 or trendy sports jackets for $20-40. But the staff is ok - polite but nothing special. During these Covid months return line can be 20-45 mins long, depending on when you come in as they only accept returns /exchanges in the women’s checkout.

You need to learn more about customer service .Staff are rude, not helpful at all and unfriendly. 👎👎

Poor customer service. Workers take a long time just to look at the empty space before helping another customer. There are always a long line waiting because of this. They usually only open 2 registers when they are 8 of them available. Other workers just walk around making themselves look busy when they actually do nothing.

This customer service here by the MANAGERS is terrible! On google it states that this store closes at 7pm on Saturday. I showed up at 6:35 to make a return and they turned me away. I asked them if they closed at 7? They said yes, but our doors are locked at 6:30. I drove 24 MILES to this store for nothing. I will not longer be purchasing clothing here for me or for my sons.

Spoke to Kelly at corporate today and asked if she would send a label so I could return my items. I mistakenly just missed the 30 day mark, I had visited the mall 2 separate times but the line was insanely long, the second time I waited for over an hour just to be told there’s nothing they can do just call corporate. I tried and lady First Lady said if you are 5 days late we can extend it but I was outside that. Fast forward to manager Kelly saying there’s zero exceptions and nothing she would do. Terrible experience, With everything going on in the world it speaks volumes which businesses care about their customers. I’ll never give my money to greedy companies that don’t care.

This place is typical for the ideology of any fashion store. Employees that ignore your existence unless you specifically ask them for help. The quality of most items are average. Womens shirts will last about a year, and mens maybe two. Just about everything was on sale. The prices were fair for the quality of the products sold. We stopped in for my wife to find a beach purse, and even she didnt want to shop around. The place looked relatively successful, but that may have been due to all the sales.I personally wouldnt shop for myself here due to their lackluster appearance and a strong difference in preferences, but I would buy my family clothing from here.

Poor customer service. Drove about 15 min to change the size of a dress after looking on the website that says they close at 7pm got here at 6:40 and the guy wouldn’t let us in the door due to them not letting anyone in after 6:30. It would make more sense to put online their closing time in 6:30 and not 7. Very frustrated.

Love this store, one off my favorites brands

Horrible horrible and horrible experience.. such a bad customer service, tried to return some clothes after the lockdown and they would not do it, even though they added 30 days to the return policy. Talked to what it’s supposed to be the manager, Ivanka, the worst person on earth. Very agressive, not helpful, and just decided on her own she was not gonna do the refund. Hope you guys will never have to deal with Ivanka, I don’t even know how she can still be working. Worse customer service I ever got.

Great style but horrible return policy. I got pants that ripped twice. I tried to return them but they kept having exchange for the same item (which was obviously a defective batch). I asked to exchange for another style same value but got refused. So I got third pair of the same jeans now.... let’s hope they last for at least few wears...

I ask about a price match and the manager was SO RUDE!!!!!! she shouldn’t be a manager if she has that gross attitude!!!!! If you don’t do price much at least say it nicely!!!

I love shopping Zara but the lines were really long today. Ill be back to ordering on line.

Cool selections for kids and very uncommon designs. Not too many options available in the store though. Love this place.

My favorite clothing shop. Every single piece they have is stylish and heavy duty. Its a little bit pricey but reasonable and totally worth what youre paying for. You would find an amazing collection in other Zaras like the one in NY.

Zara need to figure this crazy wait line. If someone is there to return make return line.

Zara is the best

Unique fashions and nicely made items, and exquisite styles at reasonable prices. Upscale looks, more European vibe.Worth a visit!

Rude manager bad customer service. Both Zara locations have poor service.. zero stars

It was my first visit, but it wont be my last. An impressive array of very fashionable, fun affordable clothing. If you cant find your size, just ask any employee theyll fetch it from the back for you! I cant wait to return.

Very confined selection targeting few set of customers. I went there not just me, my whole family knew theres nothing that would appeal me. Good store, excellent location but i would like to see extensive merchandise.

Very bad Customer service

Not my type of clothes, more for the moolenial business set? My girl didnt find anything. Seems like an expensive store but then I complain about thrift store prices. Dutiful employees scampered about trying to hang/fold all the dumped clothes but the store still looked sloppy. We were thinking about purchasing an item but one cashier and a huge line at the checkout dissuaded us. Standard personality free mall store.

Love their clothes, but such a disaster and the dressing room just a nightmare to wait for.Great styles classy, fashionable, professional, fun. Something for all ages unlike other stores.

Registrar service is very bad. Have to wait for 30 min fo billing.

Found some really great dress shoes that have sneaker comfort for work. More expensive than Im usually used to paying but I hope they last. ($80)

Managers at this store are so rude. They don’t want to help and need better training, I was refused my return because I payed with Applepay. Love the cloth but this is why online shopping is getting over retailers .

Employee that opened the doors at Fashion Valley this morning was impolite, did not bother to acknowledge incoming customers and already exhibiting unprofessional mannerism. He rudely instructed me (a customer) to go to the second floor for my transaction. The second floor associate that assisted me with my even exchange was pleasant and cordial, the leader or manager on duty, he needs further leadership and customer service training.

Loved the clothing, reasonable prices, great set up, environmental options and great quality. Nice clothes that can be casual or dressy. Rude employee but the rest were great.

My experience with this store has been amazing. I love the styles, the quality and over all good prices. Sizes run small since they are European sizes. Love it

Waited like 30-40 minutes in line, and at 6:30 they told the 20+ customers waiting outside that they were not going to let anhmore people in because they close at 7Bad Service!

Terrible customer service and really rude staff.Not to mention completely useless when asked hey simple questions about sizing.Hire more professional staff or lose clientele.Read other reviews and noticed that there is a pattern we are seeing here regarding poor customer service.

Yikes, what an unpleasant experience. 50+ minutes to get to the register to return one shirt.

I really enjoy going into Zara lots of European style clothing and classic every few months they have some really good sales in their overall prices are medium to expensive. Ive been going in there for a few years now. Service is not very good in there they all seem to be tired and uninterested in helping especially at the cash register.

I had to purchase a kids shoes on 8/25 and its was an online purchase and i had to return it to the store the kids department manger told since its an online purchase and past the 30 days u have to call the customer service department they will be able to help you to extend your return since u have the receipt and the shoe never been used plus the tag was attached so everything looks fine. I was unable to return because i had a baby so it was hard for me to remember any ways I said thanks.I called the customer service and it was a totally Different story then what the kids department manager told meI spoke with the case manager she said we are not able to return it at this time because it’s past the 30 days which is I get that I ask for a manager above this lady and his answer was the same thing he said we are very strict to their return policy and he didn’t makeAny difference or exceptionTo the situation. And his answer was I get that that you had a situation but sorry we cannot return it or exchange it or even exchange the size for you it’s there is there any way I can help you I said no thanks i will be leaving a good reviw abouy this Experience.Their online return policy is ridiculous they have to change it and To be more flexible to the customer I had a bad customer service with them I would never order anything online or purchase anything and they have to train their employees very well

They closed 1/2 hour before their posted covid hours and wasted my time. I drove to fashion valley from la jolla for nothing. Bad management.

The style they present for mens fashion is beyond its time. Classy, sleek, and minimalist looks all with an edgy modern feel to them. The customer service is always fantastic. This hands down my go to store for clothing.

Normally I really love shopping at Zaras however the one at the mall in San Diego would not hold an item for a few hours while we shopped at the mall. It was a heavy jacket so didnt want to drag it around while shopping, no luck. So bought one at Nordstroms instead. Disappointed in Zaras.

The have a nice collection of stylish clothing that seems to change weekly. Lots of cute stuff for sizes 0-6 (sm&med) but if your a size large good luck finding something to fit you.

Worst customer service i have ever had!!

I love this store but today i saw a hijabiii as a cashier and i felt so much better. everyone is nice but a hijabiiii gives as more welcome feelings.

Zara always have great items but this one did not really enjoy might be out of season staff

7E2B04: Great store with good styles for kids clothing at good prices.

Its a store with different style clothes my wife like the store a lot. Like how they desing everything

Go now. Spring clothes in stock. Beautiful.

Racist manager and employees specially the manager name Alexandra. Dont ever go there.

Fashion and Nice service by Alex, congrats

The lines at this store are ridiculous 🙄 I want to die

Great clothes with a little bit of extra quality and style.

Some of the employees are really not professional, when I called to check if they have a specific size in stock I was told theres nothing I can do for you. When I arrived to pick up online order they said it was just shipped although the e-mail clearly said ready for pick up but who bothers reading, right? Although other employees are really trying to help, just good luck finding the right one!

What a groovy looking store! We just love it.

What do you buy for the person that has everything? I dont know, because Im not that person. I am however a difficult person to shop for in part because I do my own shopping and I have a specific need for pants. I am not a skinny person, dont wear skinny jeans and barely fit into slim fit if there is elastic. The reason is because my legs do not fit many pants from my cycling. You may be laughing, but its true. Im constantly looking for a brand or store that isnt so overly modern that real men can not wear their clothing.I do shop at H&M, have for years, long before they came to the West Coast and Ive watched their clothing shrink and their quality fall so I had to look elsewhere. In stepped in Zara and for quality alone they are far superior, much like how H&M used to be before they came westward, they also havent lost touch with the fact that some men are more men than others.Top floor womens, bottom floor mens.I wholeheartedly agree that the service here is bad, sub par, unacceptable. I know now to not ask questions, in part because I dont think anyone of the staff has the answers or cares to. They are children who work here for their employee discount and thats about it. Literally ignored me and I called someone out on it. Its a store wide phenomena. Training or management or both have to be aware of it by now, or they too are obtuse.I like the large location, its big and they carry a wide selection of clothing and accessories. Southern California doesnt really have a winter, but they carry all the necessities. Belts, gloves, etc. I like their variety. They dont carry 5 dozen tank tops. I like how their lines are not over saturated.Dressing rooms are a mess, most store like this are, but seriously put a time limit on the rooms, spent some of that rent money your dropping on using some of that empty floor space for fitting room expansion.Find you size and order online. Avoid the store and not the brand.

Great prices for the latest in fashion. Service is excellent and professional.

After reading the 2nd review I COULDNT AGREE MORE!! While they might offer a selection of clothes for men, women & younger persons, their prices & service lacks so much to be desired.Upon watching the Rachael Madow show just this week, when she was describing the richest men in the world, who was 2nd right behind Putin, was the owner of this store.That said, youd think he would hire better staff & provide service to match. Sadly, he failed.Therefore, I suggest when you see this store, turn & run!! BTW, I purchased only gift cards for my daughter in law & granddaughter.

Clothes are sooooo cute! Military discounts!!

Cant leave this store without purchasing at least one garment for each of my girls ♥️

Chantel also loves to wear comfortable clothes from Zaras just like her niece Paris. Thank you Yesenia Lopez and brother Andre Fimbres

One of the best places to buy your favorite clothing, with best service

Its the greatest store ever I go twice a month

Always amazing experience with zara, customer service is great ! love it

Love love! Service is great.

Unprofessional workers. The worst customer service ever. They never apologize. And if the fight with you they might slap you!

My favorite store. Gets crazy during the sales though..

Some of the employees in this store dont know what customer service is. Some of them are professional. Try to teach the rude ones how to give a good customer service.