Some jerk had a bunch of trash bags on top of his car on the freeway and 2 of them fell off. We ran over one because we could not move out of the way, we could only slow down. Thank God we are safe but 1 of the garbage bags got tied up around the drive shaft. We tried to pull some of the garbage bag off but we still needed a professional so we ended up at extra care auto repair. We met Mike, he was extra professional and quick. I 100% recommend them

Great communication, fair price, quality work. I am very happy to have found Mike’s shop from reading the previous reviews. I will be back if needed and I would highly recommend this business. Good people.If you are flying out of SFO, you can drop off your car and walk 20 minutes to long term parking and take the airtrain. He offered to give me a lift but it was a nice day out.

Took in car due to some white smoke popping up. Not the best in diagnosing my car, thought the worst (blown head gasket is my middle name🤬). Took it first to Extra Care due to the high positive feedback on different review sites. Talked to the owner Mike mid afternoon Thursday, told me to bring it in that day, even after 7 if need be. Dropped it off and he asked me if I was on a budget or not. The reason was if I was, he would make sure to fix only the part needed to get the car running, not things he would normally fix for preventive maintenance. That was so awesome, normally the shop suggests the works, not distinguishing between the two. I told him whatever needs to be done. Next morning he called to say it was a radiator hose, and he thought that would be it but he’d let me know if anything else. That’s where I normally get the call saying it was the transmissions or head gasket😞 not Mike, he called me around 3:30 to say everything good and car was ready to go🥳 Picked it up at 5, after $130 diagnosis, par per course total was only $400 all together, I thought it would be 3K! 🥵 He gave me a lot of great advice, very down to Earth, great customer service, treats employees with respect, personally checks every car before getting back to customer, a guy you can have a beer with.Great experience, wish I’d found Extra Care a decade or so ago! Highly recommend!!!Kelly Walsh

Took my daughter’s 1965 Mustang in to have differential gear oil change, to understand why one of the rear tires wobbled and replace the trans oil gasket. After one week I got the diff oil changed and a write up for $650... 1hour to estimate diff oil change, 1 hr to tell me trans oil has a leak plus a screw missing and 2 hours for general observations. If I was to go thru and get the issues fixed I would be out two grand....My advice, understand the owner sees you older car as a constant revenue stream and if you’re good with that then this is the right place for you.

Mike has provided me with the best auto service I have ever seen. He took a personal interest in the car and really saved me from a very uncomfortable situation. My car’s water pump broke while I was driving to San Francisco, and the engine overheated. So, a pipe blew up and started spilling coolant fluid on the overheated metal, turning my car into a moving cloud of dense grey smoke.I left the car to a mechanic in San Francisco, who charged me over 1000$ to change the broken pipe. He failed to identify the cause of the rupture (i.e., the malfunctioning water pump). He told me that more “accurate diagnostic” was supposed to be done and that, if I wanted to proceed, I was going to pay other 1000$. So, when I realized that this place was trying to scam me again, I left.I brought my car to Extra Care, where I met Mike. I told him what happened, and he decided to have a look at the car without even charging for that. He identified the problem and fixed it for an extremely reasonable price. He and his team did a terrific job on the car. They have proven to be really knowledgeable and professional and to pay remarkable attention to detail.It was a great pleasure meeting Mike. His professionalism and experience are combined with honesty and care. It is so hard to find mechanics who put their customers first and do not try to rip them off. Mike’s integrity and dedication define one of the best shops I have had the pleasure to visit.

Best auto shop ever! 😁My car started having an exhaust smell in the cabin on the way to the airport. When I first started the car, I didnt pay attention to the sound and the windows were up and radio was on. My check engine light turned on right when I was pulling into the airport to pick up someone. After I picked up that person, when I started my car with the windows down and radio off, it sounded like the catalytic converter was stolen before that day.So, I went to the nearest auto repair shop in Millbrae that Google said was still open after 6pm. When I went there, it was closed despite arriving before 6pm. So, I went here because youre the closest one to the airport that Google said was open 24 hours -- and you were OPEN! You guys also turned out to be so nice that you diagnosed my car for FREE and assured me that my catalytic converter was not stolen and that my car was still safe to drive. When I backed up out of the garage onto the street, the owner was so KIND AND CARING that he stopped traffic for me! 🤠

Mike is great. My family has been going to him for all our car needs since before I was born, and hes consistently provided fantastic service at an affordable price. I recently just got my first car, a Toyota Prius Plug-in Hybrid, and wanted to install a catalytic converter shield due to hearing about the uptick in thefts that have been occurring around the Bay Area lately. Installation was done within a day, and he even looked over and provided a fix for a headlight that had been getting condensation buildup underneath it for no additional charge. Cant recommend this place enough.

My tire pressure sensor fault warning message came on, while I was still 20 minutes from home and late at night. I called Extra Care Auto because no one else was open, and I spoke with Mike. He was so incredibly helpful. I dont know anything about cars, and he talked me through what the problem might be, how I could check the tires myself, and how to assess if I could keep driving or if I needed to take it in immediately. He was so kind and concerned about my safety--honestly, I dont know what I would have done without him. Super grateful for his help!

Mike is prompt, efficient, professional & his prices are reasonable. He absolutely can be trusted.

I just bought a 2018 Honda and it has over 60k on it so it was a good idea to have someone take a look at all the fluids before I start putting miles on it. I came across these guys on Yelp and I am glad I did. They let you know that they dont do just oil changes but a complete inspection which I think is awesome. They ended up changing my air filters and transmission fluid as well. Coming from a mechanic background it was great knowing Im having some straight shooters working on my car. Please visit them for any car issues.. I am very pleased with their expertise and honesty. Oh and great prices for their throughout work.

Super friendly, communicative, honest, flexible, and dare I say enjoyable to work with! Will definitely take my car here in the future.

This place saved me. Not only did they replace my broken window but they gave my car the works. They were open and willing to shelter my car after hours and their prices were fair. Mike was extremely kind and even though I live in San Francisco, I would happily drive my car back to San Bruno when it requires more repairs.

I cannot say enough good things about this boss. Some with the owners and they actually take the time to listen and make you feel like they are going to take care of you. Cannot recommend enough.

Mike and his staff are very helpful upfront and honest about their work. Talk to Mike and he will help. Honesty goes a long way and you will find it here.

Excellent service. Mike took care of everything and I would definitely return in the future

Mike the owner is very knowledgeable and up front about all the work he will do before it is performed. He is very easy to speak to and helpful.

Super good shop they helped me with my classic mustang highly recommend

Above and beyond. This shop is here for its customers. Mike and his staff did such a great job that I used them as an example of excellent service at my new job. I would recommend them without hesitation.

This place absolutely amazing what the owner does to make sure his customers are assured of their car are fixed...Straight forward person....

Mike and the Extra Care team are awesome. If you’re looking for an honest mechanic that goes above and beyond then then this is the shop you’ve been looking for. I’ve going here for a few years and Mike always performs service at a reasonable price and never over charges for unnecessary services.This last service I had with Extra Care I thought there was major damage to my daughters car. It is 2020 and due to Covid she wasn’t driving her car very often. I told her to check her engine oil and she did. Later we checked and Due to a rust stain on the engine oil dipstick I can see where she thought there was oil. In any case she drove the car with no oil in it and her car almost broke down on the side of the road. I put oil in it but the car wasn’t running right and I thought the engine blown.Long story short, brought the car to Extra Care and Mike said the engine wasn’t blown and he only had to repair a part that ended up costing only a couple hundred dollars. After few hours, got the car back and it’s running good as new. Mike could have easily inflated the price but didn’t. That’s an honest mechanic with integrity!

Repair shop is bad. A master technician, fixed a broken spark plug well with the parts and tools I paid for with an MSRP price tag - because he doesn’t have the parts and tools ($60-$80), instead of $300. Mike got it working, after 4 months later, the engine died, spark plug broken into pieces inside the cylinder combustion chamber. Not worth getting the whole engine replaced due to the car value is less. Now, completely broken, straight to the junkyard only to realize, this is a con-man who only works getting good reviews but can’t fixed a more high tech engine beyond his time. If the car year was back in the 80s or 90s, it wouldn’t be a problem for this shop. The staffs are old, owners knowledge is not up to date to current engine design. Perhaps simple maintenance should suffice this shop need. I recommend bringing only newer cars with latest car shop knowledge to perform on complex vehicles engineering now these days. Bring your car where the shop and staff are train periodically on newer vehicles. Be worn! Mike you piece of $#@&!

Mike is the man. Fair and honest. Been doing biz here over 7 years.

Let me tell you something having your car break down at night while on vacation is never fun especially if you are 300 miles away from home but the owner Mike was knowledgeable and Helpful & most importantly friendly. He went above an beyond keeping me updated on the status of my car . He provides superior quality work at a reasonable rate . This is an honest shop and you dont get that from people anymore . I wouldnt go to any other repair shop except for Extra care auto repair if I lived in San Francisco. Side note the owner even drove my wife and I to our Airbnb after our car broke down and picked us up from the airport. Who does that anymore . Nobody does but Extra Care Auto Repair puts Their customers first .

I have taken my vehicle into Extra Care twice now and both time Mike and his technicians have been incredibly professional. Mike the owner kept me up to date and personally worked with my warranty company to get the work paid for. Additionally, both times I had my vehicle in I had upcoming trips and Mike ran around town to pickup parts or worked with his supply chain to ensure my vehicle was done in time. I highly recommend Extra Care Auto Repair.

Great people with awesome service. Don’t try to rip you off. Very trustworthy.

One year in the shop, $15K, constant runaround as far as the problem/problems with my car, Mr. Rosen said I had a “very well built engine” only to be told at the end of 2020, after all of the above, that my engine was blown and that I needed a new one. I had only brought the car in for an oil leak. AVOID THIS PLACE.

Awesome! Honest and Mike is the best.

Always a good experience and service from Mike and his team at ExtraCare. I trust them to maintain my older cars.

Mike saved my life. Had he not been able to fix my car as quickly and inexpensively as he did, I likely would not be here. My (now ex) husband would have killed me.I found Extra Care online the night I kicked out my ex. It was midnight when I called what I thought to be an after hours answering service. Imagine my surprise when it turned out to be the man himself.. I apologized for the hour and told him I was in a bad place and really needed someone to help me. I must have sounded so panicked and borderline crazy.. Yet, after I explained my situation to him (at the time I was undergoing chemo and had a physically abusive husband I had just kicked out), Mike told me to get my car towed to his shop the next day. He promised to get my car up and running ASAP and to do whatever he could to keep the cost down.Mike didnt know me. He had a 10 minute conversation with a strange woman who was about to spiral out as a result of her imploding life. He easily could have told me they were overbooked. He could have simply hung up (a stranger unloading her personal problems on him at midnight in the middle of a workweek? I wouldnt have blamed him). Instead, he reassured and comforted me as one would a friend or family member.Mike then followed that up by doing two weeks worth of work on my car in three days and charged me significantly less than he could have.I was sick, alone and scared. Mike cared. He was empathetic and kept to his word. He did something a lot of people wont.. he sacrificed time and money to help me. I will never forget it. You, good sir, are an angel and one of my personal heroes.Thank you for being a kind, decent person. Thank you for setting the example for how a business owner should treat their customers. Thank you for giving me my life back.

I am always pleased with my service here. I drive from Hayward because I know Mike and crew will take good care of my Prius. On my last visit, Mike noticed my nearly-bald tires and saved me a disaster on my trip to Colorado! (My previous mechanic hadnt noticed the tires!!) I trust the work done here and highly recommend these guys for all you auto services!

Mike and his team have been the best auto service Ive ever received. Mikes fast paced energy shows how excited and passionate he is about the work he does and how focused he is on getting customers back on the road.Not only did he do a great repair job to get an old car ready for a cross country drive, but he went above and beyond to double and triple check the vehicles readiness and gave me a crash course on the vehicle and offered his remote assistance to me if anything went wrong on my drive from San Francisco to New Hampshire.Him and his team are very considerate of peoples time and money. Ive experienced a lot of shops that try to gouge customers for more money, but Mike strikes me as someone who is highly ethical and if you look into his reputation and spend some time at his shop I think that becomes clear.Hands down the best auto shop in the area and I will recommend Extra Care Auto to anyone who asks. Its worth whatever drive you have to make to get to him!

Great service, always helpful. I have been going there for over 20years.

Mike has to be the best person to work with on the peninsula. Always outstanding service and thorough explanations. No need to go anywhere else. Seriously, stop wasting time reading reviews and just take your car here.

Very friendly staff and owner. Quick work and same day return.

Mike at extra care is the epitamy of of ole school professional neighborhood auto care. I was a walkin girl a brake inspection. He changed my rotors and pads on my big Dodge truck. Explained everything, made time to get me on my way at the end of the day.! Good man great crew awesome shop.

Mike is the best mechanic I’ve ever found. Amazingly talented, knowledgeable, ethical and fair value and amazing work. Proceed with total confidence in doing business with them.

Ive been to Extra Care a few times now for various repairs and services. Initially I came in for spark plugs (assuming I needed them because of the mileage on the car) and some other things. Mike took a look at my car and advised me on what the car needed, even going as far as saying that the spark plugs did not need to be changed. He also advised me on the urgency of some other repairs, explaining what needed to be repaired and what I could hold off on.He really worked with me to make sure my car was in excellent condition, but was not spending money on repairs that were not necessary. Every time we talked, he would explain the reasoning behind his statements, show me the part in question, made sure I was fully aware of my options, and left the decisions up to me. He was never pushy and never insisted on a repair that I did not need. Quite the opposite, in fact. He even made the effort to make sure I got my car back the same day after I dropped it off once and told him I couldnt leave it overnight. Im usually wary of getting a bad deal when dealing with an auto repair shop, but the guys at Extra Care are honest people that go above and beyond to provide excellent service.

I have taken my car for two rotor replacement here last year. Pretty happy with the new rotor and brake job. Last week I came back to have my vehicle A/C to look at. Mike recharge the A/C system and put a dye. He told me to use the A/C and return within a week time. After I drop off the vehicle, he found my condenser had the leak. Gave me a reasonable estimate for the repair job. The repair was done in a timely manner and professionally. You will not find a more honest mechanic in town.

This is one of the best auto repair shops in the Peninsula. Not only do they have fair prices but the workers and owner are amazing! Came in for an oil change which also includes tire rotation and break check for a very reasonable price. The workers there took great care of me and the owner explained problems with my car in a very helpful and non pushy way. It is very hard to find a reliable, honest car shop like this one. Will definitely be back again!

OUTSTANDINGi won’t go anywhere else again

It is so difficult to find an honest and competent mechanic; one who you can totally trust to have your best interests in mind. Mike and his crew are the epitome of both. Look no further.

Owner/staff treat customers with respect, listen carefully to concerns & explain procedures in ways that make customers comfortable as to needed repair work. In our 20 years of experience the owner has never tried to oversell services.

Great customer service. The guys that work here are awesome! They go out of their way to help you. It’s nice to have trusted mechanics.

Mike has been great! He tells you like it is, breaks it down into lay persons terms, and is really thorough in checking everything over. We have taken 2 cars in to him and will bring all our vehicles to them.

I have a 2006 Audi A6 with 200K miles. This car had served me well for over 10 years and one day it just started choking! I had it towed to Extra Care, close to where I broke down. This place gets 5 stars! Mike, the owner, was very accommodating. The towing people left me high and dry for 5 hours and Mike was kind enough to allow me to drop off the car after-hours when the tow finally arrived. The car was in the shop for 15 days and during that time, communication was never lacking. Mike kept me informed every step of the way, which I really appreciated. At one point, he even suggested that the cost to repair the car may not be worth it due to the cars value at its age/mileage. However, since Im clearly attached to this vehicle, I decided to proceed with the repairs and it is now running like new! Thank you MIke and Jim!!! ...Oh and did I mention that Mike also negotiated my car rental rate for me? I ended up with a mustang convertible for $30 a day :) Thank you for everything and I look forward to working with you again. I know youll take good care of my old girl!

Honest, local, and affordable shop.As an engineer who has typically done all my own automotive work, its always hard for me to trust a shop to touch my vehicles. Honestly, Im a terrible customer because I know what needs to be done and I know how I want it done. Mike was professional, knowledgeable, and only recommended what I came in for. I went to Extra Care because of the reviews, and they delivered on the reviews and the name. I certainly trust them to work on all my car repair needs again.

These guys are awesome, super down to earth and professional at the same time. we had an easy experience with them and they took great care of us... SUPER HONEST AND TRUSTWORTHY. as a first time customer they treated us as if weve been patrons for years. had a great experience... going to these guys is a no brainier.

Ive been a customer since 1997. Mike Rosen has shown himself to be an honest and trustworthy owner. He often tries to repair the problem instead of just replacing parts. This always saves time and money. He hires excellent technicians that are like minded. They are always polite and respectful and willing to explain the details of the repair. This is a good shop and a local business. They are worth supporting.

I was having trouble with my power steering on my 2005 Nissan Altima, and admittedly waited too long to fix the issue. I recently moved to California and chose to come here because of the numerous positive reviews. It is really hard to find an honest, genuine mechanic and I can tell you with great confidence that you will always find that in Mike. He was nothing but patient and kind with me. He will always take the time to sit down and speak with you regarding the issues with your car and go above and beyond to help you solve those issues. I cannot say enough about the professionalism that they bring forward and will highly recommend Mike and his shop to anyone.

I love extra care auto repair Mike is an honest and reliable mechanic which is very hard to find!!

Mike is awesome! He listens to your problem and takes the time to explain to you what needs to be done. His rates are reasonable and the work is done in a timely manner. I trust Extra Care Auto Repair with all my 3 cars.

I have been using Extra Care Auto Repair for decades, but I have never seen it operate as efficiently as now. I would have recommend Extra Care before, but now it is absolutely the best place to go for car repair. They are professional, my car is always done on time, and for the quoted price. They also help me understand any repairs that have to be made.

Efficient communication, thorough work

Good people! I needed to get my headlights change because I didn’t want to get a ticket. It was late in the afternoon and I was worried because most shops were closing time. I called and Jim and Mike accommodated me and the beautiful thing is they didn’t even charge me! Found a great and trustworthy place where I will always be taking my car

You will not find a better, more trustworthy shop for your car maintenance. We have been happy customers of Mike and his team for almost 20 years. They also inspected two used cars for us before purchasing. Five stars all the way!

Excellent service. They called with updates on my car, were very prompt in completing the repair, and explained to me and showed me exactly what they were doing and why parts needed to be replaced. Plus they were friendly and easy to work with.I will definitely be a returning customer for auto maintenance and repairs.

Reasonable and Honest!Now that my teenagers are driving, vehicle maintenance and safety are a top priority--and I completely trust Extra Care Auto Repair to keep my family safe at a reasonable price! Highly recommend Mike and his crew!

Very nice

Mike and his guys went above and beyond to fix our hard to start vehicle.He even stayed late to finish the repair.Thank you ECAR for your hard work on our 18 year old car.Much appreciated!!

Super nice and helpful! The real deal

I cant speak highly enough of Jim & Mike! Ive been getting work done on my vehicles by them for years now. Their work is always excellent and at a fair price! They really went out of their way to help my when I was in an accident in February 2017 and I am forever graceful and loyal to them. Thanks agian Jim & Mike!

This is the best shop hands down. Excellent service and fair prices you cant go wrong.

After visiting family at Stanford Hospital, our car broke down minutes into our journey home—we live 3 hours away! It was midnight, so we had our car towed to Mike’s shop, and we crossed our fingers that it wouldn’t be a nightmare to coordinate a repair from afar. To our relief, Mike was incredible to work with. He kept us informed each step of the way, and he even sent us a video and photo (!) to ensure we understand what he was seeing and why he was making his recommendations. When we finally met him in person to pick up our car, he popped the hood to show us his finished work as well as the old parts he’d kept for comparison. I don’t believe we could have asked for a better experience given the inconvenient circumstances. Cheers to these fellas. Keep it up!

Honest and reliable and great work. Will recommend to all my friends

These are honest guys doing good work. We bring all of our family cars to this shop because of the quality care and honest prices. Would highly recommend them to others. The shop is also very convenient as it is close to the San Bruno Caltrain station and about a 10 minutes walk to the nearby BART station as well.

We have been taking our cars to Extra Care for all our maintenance and repair needs for over 17 years. They are simply the best in the business. You can absolutely count on their integrity and abilities. I wouldnt take my cars anywhere else!

Thank you Mike and Jim for your professional and friendly auto advice and care. We found it difficult finding good, responsive customer care for our families auto needs. Cant tell you how many times I called name brand service centers and was put on hold or not even answered their service department phone. Desperate to find someone to help with car problem and you went out of your way to help us. Now, weve had both our vehicles in for repair and service and really appreciate your attention, recommendations and value for service. Thank you again. Regards

Mike and Jim have been servicing my family’s cars for well over a decade now, and they are always thorough, reliable, available, and transparent. Whether an oil change, brake light repair, or busted transmission, all of which I’ve used them for, you’ll be in good hands with Extra Care.

Excellent customer service and automotive repair. Volkswagen van was repaired earlier than expected and below the original estimate. Highly recommend this shop.

Excellent service & reasonable rates. And yes, it is a family-owned business with family values. Expert service for my vehicles.

I went into Extra Care Auto Repair because my check engine light was on. It turned out to be a misfire and they fixed it that day for me and were wonderful! Very reliable and friendly. Thanks for the service!

Very fast, very afordable, helpfull

Mike is a very honest mechanic who put me at ease immediately

My car broke down with a broken thermostat and water pump (major overheating!) on 101-N near Candlestick Park, and I needed it towed to a nearby facility. It was late afternoon, about 5pm, on a Thursday. Most places were already done answering the phone, but this place really came through for me.Other places I called said, Its getting late and were closing. Park on the street and leave your keys in our mailbox...trust us...well call you when your car is fixed.When I called this place, Mike Rosen (owner) picked up and said Im here till midnight. Bring it in, Ive got you covered. He delivered above-and-beyond friendliness, transparency, and service.Thanks, Mike. You run a good business.

Mike is knowledgeable and patiently explains everything!

I have been using Extra Care Auto for years now! I refer everyone I know.I could not be happier with their customer service, kindness and time they take to diagnose my problem as well as explain the work they have done.Thank you Mike and Jim From the proud mom of a 200,000 mile Subaru.

Honest service: they diagnose and fix only what is needed for repair or service. Extra Care looks to keep your car on the road for trouble free driving.

Love their extraordinary service and the owner picked up the phone even though I unknowingly called him after the business hours. Ill definitely be a repeated customer :D! You guys rock!

Thank you Mike and Jim for your dedicated work on our 1997 Toyota Corolla with low mileage (under 50,000 mi) which we intended to be our backup car in our old age. Well, here we are, 73 years old and our 97 would pass the CA Smog Test. Long story short, Mike, Jim, his team + buddy mechanics wouldnt give up. Mike kept us up to date on what they were doing and why to solve the mystery of why it wouldnt pass. It was running fine. Anyway, it finally passes + Mike even got it smogged + electronically submitted to DMV! What a huge relief. As others said, these guys and shop are honest, dedicated, determined, and experienced. Thanks again and again. *Grandson Justyn for Paulette + Peter*

I just had My 64 lincoln worked on it was dead for 10 years . they went through it from front to back. They Fixed everything that needed fixing. They gave me choices on how to spend. And how to save. My beast of a car now comes to a nice complete stop now.I took it to the right placeHerb

I had problems with my car and i brought it to extra care auto repair and service on my car was fast and excellent, even the customer service was great.i will continue to give them my business.

Great place. Been coming here for years. They treat me like a friend, not just a customer. I trust Mike and Larry.

Cheap price

Poor service, did diagnostic and changed my air mass flow sensor and same day I have the same issue. Waste of money and time.

Great service honest guys .

Extra Care is expensive, but you can rely on them to fix only whats needed. Youre told up front how much things should cost, so the expense wont be a surprise.