We worked with Ernest Morgan on acquiring the supplies needed for our privacy fence. We gave him measurements and ideas on how we wanted it to look. He let us know exactly what we needed from the concrete, posts, pickets, to screws and provided us a full and accurate quote. He even let us know when a new pallet of pickets and posts came in so we could keep them bound until we were ready to install to reduce warping. Delivery was on time and we were given a call as to what time they would be there so we could be there to receive the delivery. Not only were the fencing materials beautiful, they went up easily and we had plenty to do the job needed. Now were speaking with him about the rolling gate equipment which will save us space in our yard. The fence provides us privacy as well as beautifying our home making it look more elegant. We couldnt be more pleased with the customer service, knowledge base and products we received. We are definitely calling Mr. Morgan with our next projects. I will post the finished fence once the stains and gate are completed. P.S. We have received many compliments so far on the fence. :)

Older store but had no problems. Theyre nice, decent people. You respect them, they respect you.. just the way it works in the world, ppl...

On Saturday May 22, 2021 I went into the store for some prices on lumber for a shed im having built and I was give the most welcoming customer service by one of their employees Ernest Morgan. He was so patient and gave me prices and estaminets on how much wood and other supplies I would need. I would definitely return for supplies for my future projects. Thank you again Earnest Morgan for you help and great customer service.

Bad service the lady at the register was sitting there eating cheatos i payed cash she didnt even whip her hands when she gave me change back

Price gouging plumbing supplies. Ill never return to that store. $4.89 for a 3/4 inch pvc T. Usually 99 cents. People all over town are trying to find plumbing supplies due to broken pipes from the freeze. These people are the lowest of low lifes for price gouging.

The place was very clean. I was looking for a set of screwdrivers. They were out of them.

I had gone everywhere looking for windows, my sales associate Ernest Was awesome. He even went out of his way to get them delivered for me..

Local and has practically all the dyi stuff I need

For Some reason they did not have alot of inventory like they used to have,I was looking for shower stalls.

Loved our helpful assistance at Guadeloupe lumber, Mary. She made it quick and easy. Will be coming back!!

Great staff good prices

Although the inventory was low my review is based on the exceptional customer service I received from Mr. Morgan and another associate. I showed up extremely close to closing but was still given time to make my purchase. They were professional and offered knowledgeable advice for my project. Its rare nowadays to receive A1 service. Keep it up!

An employee by the name if Lesa so very helpful a people person. Very attentive and knowledgeable of all merchandise. Definitely will return to do business at this location. Thank you.

Shelves in this store have been picked over for two years now. Does not have that much inventory. Are they closing?Blamed huricane Harvey for not being able to get supplies. Mgmt. Should have found another supplier. Losing a lot of business.

Great place to buy your wood at good prices

I seriously don’t know how these people stay in business. Do not waste your time calling to see if they have something. It’s automated and will have you chasing your tail with invalid options that don’t exist. Just call or go to Lowe’s or Home Depot and save yourself the aggravation.

Couldnt find nails but nice clean fast help

I have been a customer for a few years, but today I heard one of the cashiers tell the other that the Store Manager was arrested and in jail for DWI again! I was shocked at how casual they were about it. The one cashier was rude and the other on the phone. My service was great with the manager of the yard, but the store has a lot of work to do.

The store is lacking items.. and females are just stuck with there face on there phone

They were out of stock on what we needed but Morgan went above and beyond customer service. If they get the merchandise in, we will check back with the store and we can pick it up.

Their inventory is too low, they almost don’t have anything inside the store and their warehouse on the side is nearly empty.

Been there 3 times for different stuff and each time they didnt have what I was looking for. Went in today and asked were the HVAC area is at and the lady said speak english to me as if I was the one confused. It was at that point I remembered why I try not to go there.

Pretty good place for last-minute stuff

Apparently they close early. I got to this location after work at 5 20 and they were closed. They dont close at 6pm

Warning: Store closes 5 minutes early! No last minute shoppers! If you are still shopping, they will tell you must make purchase before close time or you will be kicked out! Better off at big box stores!

This place is understocked all the time. wood selection horrible. The staff is helpful but the store itself is not worth stopping by.

I was extremely impressed with the help I received from an older employee. She went above and beyond.

Found wiring that was out of stock at major stores and paid less!

Great customer service.

Awesome Great Service👍👍👍fair prices

Price is a bit lower than the big box guys. Just verify your purchases

Guadalupe Lumber Co. are you going out of business?Everytime i go there the shelfs look more empty all over the store you are always out of stuff.Whats taking place?Concerned 😟 customer.Hope to see the shelfs restocked again real soon.

Love this store. Has a great selection of products and most of the time cheaper than Lowes or Home Depot. I love that they are close and within the neighborhood. Only downside, they are closed on Sundays and at 5pm during weekdays. Other than that, I love shopping here!

To whom it may concern: Today I drove to Guadalupe Lumber Company located on Rigsby Rd. I needed to purchase 6-2 by 4s for my full size bed. I was 1st instructed to pay up front b4 receiving my lumber. Then I was instructed to go cut the my lumber myself! DO NOT WASTE YOUR MONEY OR TIME HERE! I walked out without purchasing anything. Hardly any merchandise there either! Since I was in the area by Guadalupe Lumber, this was the only reason why I had stopped at Guadalupe Lumber 1st. I decided to go back to my favorite lumber location, Cobbs Lumber Company on N. New Braunfels St on the East side. Mr. Cobbs family owned business are fabulous & awesome. Mr. Cobbs personally took care of me. Mr. Cobbs cut my lumber needed by himself. Now I see why Guadalupe Lumber is going out of business. Location on Pleasanton Rd. has allready gone under, closed permanently. Im more than sure Guadalupe Lumber on Rigsby Rd. Is next! Be careful going to this business.

Good place to go and get things for your home.

A/c broken :-( on my last trip, but great little hardware store. With amazing staff. I like shopping here because its a small company. Ive seen several smaller hardware stores close down.

Is this place going out of business? Shelves are half full a waste of time, Ill have better luck looking in a dumpster! Staff was OK other than they follow you around like elephants dont worry you didnt grow a tail suddenly.

Thank you to david helping me out looking for the proper chain for my chainsaw. Thank you sir

The employees need Customer courteous training . Very unprofessional .

Cheaper than big chain stores... on most items. One must know the prices on items they purchase. Great prices on water heaters...

Very Bad customer service all i wanted was some Paint color matched and shaken up instead they were to concerned about moving air conditioners the employees are rude and the cashiers are even more ruder I used to like to go to this place because of the convenience but no more.

Store Mgr is rude. Cashiers are rude.Spoke with another mgr. who stated he was aware of the situation. He was trying to fix it and had already spoken to a couple of his problem employees.So unfortunate these people arent more cordial.

Very bad paid for my lumber get home Im missing some,so Ill go to morrow and ask for a refund on rigsby store.

Customer service was nice and knowledgeable. I had a vague description of what I needed and the staff member knew! The location is not convenient but the staff and price is worth the trip.

Came in bought materials that they did have in stock had alot out of stock. then what I bought was not in stock service from cashiers was really slow also

Its alright they usually have what u need for a small hardware store & very helpful u go guadalupe lumber!

Horrible customer service. Hopefully she wasnt a manager. Went in to look for a mailbox, found them but no posts to be found. Got an employee to ask and he went to the front register and spoke to whom looked like a manager and she said they need to look for them. With an ugly look on her face and attitude. Not getting my business!! Horrible customer service and hopefully she wasnt the manager. Definitely in the wrong line of business or she just needs to go home and come back in a better mood. 😀

Great Service...!!!

Helpful staff, but weird, the women are more in tune.

Large variety plumbing, cheaper than wal mart

To buy a storm door & to deliver. Deliveronly $300 + of products + delivery fee.Co. Policy should have something for disabled people to service their needs,It seems not at this store. Not surprised.

Good service in a hardware store that has been around for a long time. Worth a trip for good prices!

Great service and quality products. Good prices.

Price are higher than home depot or lowes

Hate goong here. Seems like every time i go people know less and less about the products they carry or have in stock. Not very helpfull.

Notba big box store but they do carry a widerange of prod.

Feels like they have less things every time I go there. But I still love going there.

When a store post on its door and website it is open until 6pm. I expect to be able to walk in the door at 5:57pm. I frequently plan my estimated arrival time and if Google tells me I can make it before closing time then hotdog! I expect service. So Im left driving down to the Depot or Lowes when I should have went straight there in the first place. I went there because I live down the road and my grandfather goes there. Guadelupe....por que!?

Alot of the material there is over priced I got charged $20 for a bag of leveling cement where at gallos flooring it cost $10

There friendly staff and adore service doggs

Always very friendly and welcoming staff.

Great customer service!!

I work 7 days a week no days off and Guadalupe lumber is closed on Sundays your suppose to support your local businesses...how can you when they are closed on sundays

Great prices and service

They had just what I needed. The big box stores did not

Very rude, poor service

They never have supplies they never have what you need and theres no one ever on staff to help you very long wait

Great people to help us!

Real bad customer service... lady on the phone so rude..

Great Knowledgeable People.

They always help when I go in..never have to look for help always right there

Remodeling hard to find anything and out of stock on a lot of things

Very helpful and pleasant.

Looks like its going out of business..

Empty shelves just went in for a 4 pack of 12x12 plastic drop cloths and they look at me like Im retarded and dont know what Im talking about Im never returning

Always bad mood cashiers

Lack of inventory

Good prices!

Good Service

Always helpful

No good

Awesome

Friendly people

Very clean

The good thing they open early