The staff is lazy, with poor cuatomer service, rude with no sense cuatomer education. So disappointing because the store had some really cool stuff. Staff member who assisted us wouldnt give her name but has medium hair with a greenish streak in her hair and was covered in tattoos. The girl with the pink hair was nice and professional.

First time visiting and was pleasantly surprised. Actually got a Lyft to the store so I had my back pack on and was treated very well. Staff didnt stalk me through the store and were very helpful in my purchases. Thank you folks! Great job 👍👍

Was looking for a gag gift for someone and as always the folks at this location were polite and helpful. They got a wide variety of supplies too. Not like that other place...Dont wanna mention any names (Sm**ers Para**se) where the dudes need to learn some customer service skills.

Good place for all of your gift needs.

Someone came into the store with my stolen wallet. Tried to use two of my cards that were declined per my bank records because I had reported it stolen and lost, and then was able to use a 3rd card I had that I had forgotten to cancel. So it shows that you allowed someone to use my card after multiple attempts of several cards, without verifying the ID and that the ID matched the person carrying the card. 3 separate tries??? So unprofessional and carelessness. I have never been to a Planet K and not had them look at my ID first. So there is either a careless employee or one that knows the shopper and knew they were using stolen cards.To the owner: I sent you an email with all the specifics. Thank you for looking further into it

Had everything I needed, employees were nice and had a great attitude. Definitely will be going back!

Awesome location they know how to treat PEOPLE, not only their customers.

Love this place theyve a Little bit of everything for everyone .

Awesome people, inviting scent, and the coolest weird products!

Great service.. Great variety.. The product wasnt old and dry rotted..And the ladies are pretty cute.. Especially the black hair girl . with the old school glasses..

Upon walking in, you’re immediately hit with a chill and welcoming vibe. The shop itself is very well organized, decorated, and maintained.The prices are reasonable for the quality of merchandise, and the customer service of the crew here is excellent!Lastly the super convenient location is the cherry on top!

Cool place with a lot of very interesting items for sale, this is not your average store

Always have what Im looking for and greet me with smiling faces. 😍💜🖤💚💙😍

Been going here for years and always have had a great experience. Staff is cool and knowledgeable. Plenty of pieces and tools to admire.

This is my favorite of all the planet k locations in town

Friendly cats at the register, friendly felines on the counters, what more could you ask for? Liz was fantastic, and I wish the best for this store thats served its community and kept kitties from going hungry for years.

Great experience with great customer service and a ton of cool stuff really good price on lighters too

This place is awsome.

Their prices dropped but wouldnt buy anything from them again it seems they sell products that dont work this seshgear Pro purepro is for wax and to be honest you cant even melt butter in it! Im not going to trust any product they having their store anymore because you cannot get your money back for it if it doesnt work and mostly all of their products there dont work at all except for their pipes and bongs...

You know it, you love it, you want some more of it, PLANET K, DUDE!

Love this store, always ask us what we looking for and take us straight there.

I love this store so much! Everyone employed at all of the locations are wonderful people full of wisdom and generosity. They are a community staple and an absolute essential business. I get my CBD tinctures here because they only stock the highest of quality products. I also can not leave out their hilarious and adult humor cards to send randomly to loved ones. Special shout out to the Austin Hwy location ❤

Great inventory of smoke goods

Nice and helpful staff. Wide range of stock.

The parking was interesting to figure out, however more convenient than expected. This being my first visit to this location I was surprised at the inventory on hand, gift options available, and readily available staff to assist with selections. Would recommend to any adults shopping for gift ideas!

Its not that hard to wear a mask. I just want to buy something safely.

Great customer service. Mike & Reesha were more than attentive. Thanks. I will be back soon.

Sleepwalker pills are the bomb.com! Its like Adderall but natural. Theyre expensive as hell but worth it. :-)

Awesome guest service and good priced items

Love this location its very big and friendly staff

Cool place. I can do without the cats inside tho.

Always has the best employees... Been a customer for over 15 years....

Love this store got pretty much everything I need to selection of rolling papers n rollos to vibrators even those cool hippie rocks for good energy 🥴

You cant even use your debit card without your ID to buy merchandise why dont I have one I just happened to loose it night before most store only Id you when is credit as it should be but oh well prime Amazon it is.

This place is interesting with lots of unique items. There are detox items . They cant advise you on items, you have to use your own discretion. It is a different kind of place .

Everything is always in stock. Great customer service

Excellent service and the anime nerd in me loved talking to these guys.10/10 will be back.

Great place.. Great people. Thanks PK east

Very groovy place the music hit the store the employees were very helpful I love this store

I needed some things for my new hydroponics garden. I took a chance and went to Planet K and Im glad I did. Not only did they help me with the nutrients for my garden they went the extra mile and made copies for me to take home and read.

Amazing service, always asking if I need help finding anything. Right when I walk in. Clean store, great employees.

Very good selection however very high priced

Ok, I love the people here, very friendly and helpful.

Amazing customer service!!!

As always excellent customer service

Very friendly staff, helped us pick out some nice pieces, explained use. 2 adorable cats. Good selection and better prices. One of the staff even gave us a discount on our large purchase. Will come back the next time Im in SA.

During an evening purchase a female employee was rude obnoxious and insulting. A male manager or assistant manager noticed that and laughingly said that was poor customer service shruging it off. Staff & management at this location are rude, obnoxious and lacking in customer service skills. There is a large sized mural on an outside wall of a pig. It suits this place and staff as they are pigs. The pig mural photo attached is the pig mural on an outside wall of this pig place. I dont recommend this store.

Is so blazee up on fire product of smoking desire you need

Helpful, great prices... Awesome spot

Great they have amazing things for good prices

Ive gone 3 times under recommendations for specialty items for migraines to a calming oil for my dog recommended by my groomers and vet for storms! Really some great products and very nice and knowledge able staff! Ive even found great candles here!

Employees are super chill they know when to ask what your looking for give you space but if you ask a question they will go balls deep in info and youll walk out happy. *I dont prefer planet k but I go to this one for the prices and customer service*

Fun place to visit. I’ve purchased glass which compared to online is a bit higher in price but there’s nothing like having a new piece. I don’t need the silly gifts. Seems like a waste of space to sell silly string and bongs but that’s life. I suppose silly string sells, I know bongs do.

Been going there since the 80s

Great service all the time. Place is organized and has a big selection of items.

Who dosent like planet k

Walter was an amazing phenomenal worker. He’s so hard working and extremely patient with me. Thank you for this good experience ❤️

Great place to go to always smiles and welcomed assistance when needed. Hands down best planet k in town! Awesome knowledge on ever accessory and item in store. Great deals and accessories.

Planet K is the bees knees. ✌ P.S. they now carry essential items like toilet paper, hand sanitizer, soaps, and a small assortment of food.

Products were expensive and Staff was quite rude and not motivated to answer questions about their products.

Got some great stuff here

Friendly people, neat merchandise, and a cat. Whats not to like?

Awesome place and people

Friendly Experience.

Its a great environment got a lot of stuff about a product different things to try she had the most best of customer service your employees are great love planet K

Always a great place to pick up incense

When you need the comfort of a lifetime fav, you gotta just step inside to go back in time. Great products and solid prices

The store itself is great. Open, lots of products. But the staff is horrible. Twice now have I gone in and seen all employees behind the cash register doing nothing but talking and laughing. Very dismissive as well although I see its not common maybe its just the way I looked I dont know but I work in retail as well and the experience I had twice now had been really disappointing. So much so that Ill probably be going to Smokerz Paradise for all my needs. Such a shame to cause this place is right by my place.

Prices are reasonable and young lady helping was friendly. Store was nice and organized. Plus they had a wide range of 50% off merchandise. Will be returning soon ☺

A little pricey considering I know what the wholesale cost is, but the employees are always friendly & helpful and thats why we keep going back. There is still a high value in customer service!

Staff was very limited on the knowledge of their products. All products are 3 times the price as online sites. But if you know what you want and gotta have it today, then they are of help. Really uncomfortable when I found out the staff is rotated to any store within 24 hours, no customers relations are built when this happens.

Everything you need 420 related. Lots of cats around...

This is one of my favorite places to get common items and things Ive never seen before, a real kick. And the people that run this place usually young women even though Im old they know what I want what I need and very very helpful.

Great as always!!

Imma keep it funky with you this planet k is the best one in San Antonio. Beautiful by people, cool cats, great service and I can get all my freaky things I need from this good store.

Laid back and helpful!!

Parking was weird but everything else was great. Service was really nice

They barely clean the cats litter box the store smells like straight up ammonia, there are TX sized roaches all over that place. The parking lot is dangerous both sides say entrance when one is an exit. There are heroin syringes all over the parking lot. Lots of homeless people. Employees aren’t required to wear shoes they look unprofessional and dirty. They sell expired CBD products without telling the consumer. OH and not to mention the beer has mold on it due to them having it for so long.

They are awesome

Great customer service

Best Smoke Shop in town. 😆

Bs website! Sorry not sorry

Large selection

Guys are really friendly and helpful

They are sooo helpful and nice!;)

To seclude i didnt know were the front door was. I almost said forget this and left. I thought it was closed down.they need a arrows sig hi n or something

Awesome vibe, bought some hair dye and sunglasses. The sunglasses were an impulse buy but they were cool as hell.

Super friendly down to earth staff! They have the best prices on incense and multiple options.

Very friendly and helpful staff. 😁

The customer service was great there was always multiple employees willing to help out with any questions,, and the personalities were great creating a enjoyable atmosphere of comfort. Very friendly and personable.

Walked in to this awesome atmosphere where i was greeted right away and it made me very welcomed .. they have everything youd need for your smoke,vape, and novelty needs ..

Love this place! Staff is always ready to help me and are very nice

A LOT OF INTERESTING ITEMS IN THERE. VEEY COOL.

Best shop ever,they treat you like family there. Loyal for life.

Nicest people, coolest gift and Im a happy guest.

One of the employees was rude, I called and Walter was super chill and I love the energy he gives off and that was through the phone! If you’re reading this Walter thank you so much for helping me out! Thank you!

Friendly staff & good variety

Great customer service from both Jason and Julian. For any of your spiritual or smoking needs. Keep up the great customer service.

BEST PLANET K IN SAN ANTONIO. the employees are awesome at this one

Great place friendly people