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Z Bridal
3387-1 Wurzbach Rd, San Antonio, TX 78238, United States
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Z Bridal
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Ni
Review №1

First of all, Z Bridal is a dream come true. There are a huge variety of dresses to choose from, all of them simply beautiful from mermaid to ball gown. There is not a single dress I tried on that wasn’t gorgeous.Secondly, Shazia was amazing and made my entire appointment wonderful! She quickly picked up on my style and was able to pull dresses she knew I’d like, and removed ones she knew I wouldn’t love. She was patient with me as I took everything in and was there to help with whatever I needed. She was such a sweetheart and just made the entire process relaxed but also special.SO happy to have said yes to the dress!

An
Review №2

I visited Z Bridaltoday to shop with my sister for her wedding. You brides must try this store! Book an appointment and ask for Shazia, she’s by far the best consultant ever. She made the whole process easy, enjoyable and my sister found her dress. The store has many dresses to choose from and the prices are very reasonable and they have sales too. Definitely a must visit store when wedding dress shopping.

Sa
Review №3

Extremely helpful. I had a last minute need for a tux and they fitted me, pressed the tux and got me out the door in less than 90 minutes. Great tux! Great price! Great service! Thanks Z Bridal

To
Review №4

Gentlemen, if youre in need of a suit or anything related, trust me when I say your search is over because Z Bridal IS THAT SPOT! Not only is the customer service at a premium level like none other but I have NEVER owned anything that fits as perfect as the suit I just picked up!5 stars all day, every day, absolutely recommend and I will definitely be coming back for my future purchases Thanks Z Bridal

Ja
Review №5

This was my first location for wedding dress shopping and I just want to say thank you to Shazia! I had a great experience at Z Bridal I didnt have a lot of specifics in mind for the style dress I wanted but she worked with me and pulled so many great options, provided a lot of great input, answered any questions, and overall great to work with! Would definitely recommend to others to shop here!

Je
Review №6

Z Bridal was amazing! Shazia was my stylist and she really listened to me and what I wanted. No to mention everyone else there was so friendly. It was the first place I went that I felt comfortable. Overall, it was a great experience and I am so happy with my wedding dress.

le
Review №7

Z Bridal & Tuxedo was so accommodating. They made everything so easy and all the guys looked great! They also have the best prices! Highly reccommend! 10 Star

Ca
Review №8

Z Bridal Is Such a wonderful shop! The owners are so friendly and helpful and their dresses are well curated and stunning. By far my mom and Is favorite wedding shop that we have visited

No
Review №9

Z Bridal exceeded my expectations about the wedding dress shopping experience. They went above and beyond to accommodate myself, as well as my guests, specifically my Stylist Mary. She made the appointment so magical and she made me feel so comfortable. She was so knowledgeable and encouraging and wanted to be part of the experience along side of us. The dress selection at Z Bride was incredible and the organization of the appointment was spot on. I had such a wonderful experience and would highly recommend.

Ol
Review №10

LOVE the dresses, and the people that work here! Amazing experience and so happy my wedding dress is from here Thanks Z Bridal

Az
Review №11

Came from out of town at the last minuteFound this awesome Zbridal . My daughter tried many dresses and she finally found the perfect dress. She tried many dresses because they had so many to choose from. Will come again and I recommend anyone looking for a dress for any occasion. The lady working at the store was a great help and answer every question and helped with everything. Couldn’t be happier

Fr
Review №12

Great place for a tux, especially on a time crunch, they are quick, reliable, friendly service

St
Review №13

Z Bridal is a perfect choice. I strongly recommend them

Ni
Review №14

I purchased a dress roughly in March or April for my 2021 prom from this location. The process went well and I had payed for the dress in full to own until I had asked to have the dress fitted on me.I payed 150 dollars for the fitting- 80 for the hem and 55 to have extra fabric from the sides of my chest tightened to have it more form fitting. I pick up the dress on May 6, two days before my prom day.The only downside is that the extra fabric that I had asked to be removed by my chest, wasn’t. The attendee had told me that the owner (who was the tailor) said that she could not remove the fabric as I had asked or that the dress would have torn in the very front. Instead she told me to buy fashion tape to stick the dress to me and would not refund the money.The attendee was so kind however and implied that agreed that I should have been refunded but due to her job status couldn’t state that she agreed.All in all the dress wasn’t what I had expected. It was nice but didn’t fit me like I had asked and payed for. If you’re going to purchase something here, don’t give them your money until you get exactly what you have asked for, or save yourself the trouble and don’t go here :) not worth the time, effort and money.Update: they replied saying I refused but she wasn’t there to even offer. She is absolutely crooked and the attendee even agreed. I change my mind. Never go here.

Ju
Review №15

Amazing customer service! The store Manager Sameer was informative and so nice. He made the experience so comfortable and easy going. Got me exactly Tux what I wanted for a great price! Thank you Sameer

Ro
Review №16

Beautiful store and selections! Shazia was my consultant and she was very professional, friendly, and helpful. I purchased a beautiful dress and cant wait to see it and wear it!

na
Review №17

We visited Z Bridal for our December wedding and we absolutely LOVED the service and how personal it felt. Shazia helped us and pulled anything and everything we wanted to try, I am so glad we found this store because our dresses were such a huge hit! Definitely recommending Z Bridal to everyone I know, and thank you all again for being so helpful!!

Es
Review №18

Amazing experience i found the perfect dress we did have a misunderstanding but it was a great experience overall the lady up front gave the girls and guys plenty of time to pay off stuff the dresses were very pretty to.

Tr
Review №19

Gave it one star only because I had to select.So, went to this place to look at wedding dresses. Super sweet attendant, offers me to try them on, so I did. Fell in love with one of them. The girl says, You can put down any amount you can. This will lock-in the price, and you can make monthly payments. Cool! I paid a little towards a dress, and a veil. Mind you, I was just looking. Not ready to buy. My wedding is 13 months away.A week later, I get this rude phone call from the store manager. Rude. She says you need to come in right away and pay 50% of your dress in order for us to hold it for you. The catalog is being discontinued, and we need at least half of the dress price to be able to get it. I said hmm thats not what I was told last week. But, since Im not ready to pay you half, and I still have 13 months to my wedding, I will take my business elsewhere.Yesterday...I got another call. Demanding that I come in and pay. I said NO. She said well, its store policy. I told her she could keep the money, and she needs to train her staff not to lure people into paying what they can to later be told they dont refund deposits, and dresses are being discontinued.Ladies and gents, take your business elsewhere!In response to the stores comment below:I am glad I only lost $100 ($50 on the dress and $50 on the veil) and not the 50% required.*******TEACH YOU STAFF TO ENFORCE YOUR STORES POLICIES!!!!!!!!!!*********I was out of $100, and I dont really care...I wonder how much money you all make by doing this to people????

Mi
Review №20

We unexpectedly came across this store while shopping across at Ingram went in and the lady in the front was right quick to help us. I asked if we needed and appointment and she stated that I did but that someone had cancelled and she could help she showed me different racks my daughter and i looked thru them. I came across a dress tried it on struggled a bit and she came in and helped me zip fit like a charm. She told me walk thru where the mirrors are at so you can see it completely, I was in love. Her and her assistant were very nice. The price was just in my budget! I said yea to dress!!! 🥰

Jo
Review №21

Awesome experience! Found my bridesmaid dress and staff very helpful and friendly!

As
Review №22

Excellent customer service Will recommend to others

Za
Review №23

Great service/customer great price to rent tux thanks sameer

Mi
Review №24

Had amazing service and was ready with everything very quick and it all looked great for the wedding!!! Definitely a place to get great Tux Formal Wear

Sa
Review №25

Great customer service, very helpful! I went in for a bridesmaids dress and immediately found one that was my style! The place was very clean and felt very comfortable there :)

Au
Review №26

This place is such a horrible and I mean horrible place. Rex is so much better. A little bit more of a drive but saves in headaches. Sending a complaint to their corporate. Anyone giving good reviews must work there and must be required to write something positive

De
Review №27

What an amazing experience! We bought my daughter’s wedding dress here, and Shazia and her team gave us incredible service and attention! This was only our second store to try on dresses, and we needed no others! Shazia patience and expertise made this a pleasurable experience for us. Strongly recommend Shazia and Z Bridal for your big day! Highly professional, great selections, caring and accommodating.

Ma
Review №28

This place has the best price on tux I went to a lot store for a tux this place had the best price for a prom tux. 5 Stars 🌟

Jo
Review №29

I need a tux for prom Z Bridal Got Be A Great DealThanks Shazia for Helping me.

Cl
Review №30

Best customer experience love the dress order

st
Review №31

If I could give ten stars I would. Shazia made this experience so great for me. I did not have a particular style in mind and had been pretty overwhelmed with what would fit me for my wedding and she helped me narrow down what looks best and found styles that really fit me and my body type. Shazia went out of her way to make sure I was comfortable the entire time and that I loved what I was trying on (it can get very hard to focus with lots of differing opinions from family/friends). Shazia made the process seamless. I would recommend Z Bridal to ANYONE and definitely request Shazia to help you find your perfect dress! She made this experience one I will always remember. THANK YOU SO MUCH!

Pa
Review №32

Very helpful staff, and absolutely beautiful collection of dresses. Definitely recommend this place.

Da
Review №33

This is the best place to rent a tux great price5 stars

Ma
Review №34

Best place to get your tux and the price is affordable

me
Review №35

Dina helped me out through out my visit in Z Bridal She is such a sweetie. Satie was new but very friendly and helped me out choose among my options .special Thanks to Dina you helped me in my big day .

JE
Review №36

Excellent customer service from the moment we walked in the door. And my some now has his first grown up man suit. What a wonderful experience!

Sa
Review №37

Z Bridal was INCREDIBLE. Every time I went for an appointment everyone in the store was happy, helpful, and so polite. The dresses are stunning. It’s so awesome that the floor sizes are a huge range so you feel comfortable trying on all of the dresses. My consultant Shazia was amazing. This store really made the process of finding my dress a memorable one. I highly recommend this store to ANYONE looking for a wedding dress.

An
Review №38

Love the dress

Te
Review №39

This was the best tux rental experience I have ever had. The fit and finish was great! Did not look and feel like a cheep tux. This is now my go to place formal wear events! Thank Z Bridal

ma
Review №40

My daughter is having a sweet 16 and Shazia was so polite and helpful. We felt comfortable and relaxed at her store. She made sure we left happy!! Thanks for helping us on our big day!! we went to many store but Z Bridal was the best great customer service and selection!!!

Vi
Review №41

We were so pleased with our experience at Z Bridal. They were so welcoming, professional, and ready to help find your dress. I worked with Shazia and she was wonderful! We had a brief discussion about what I was looking for and she lead the appointment from there. They made my wedding dress shopping experience a breeze. Highly recommend this bridal shopping for their dress check them out!

An
Review №42

The staff at Z Bridal were exceptionally friendly, professional, and accommodating and helped to make my bridal shopping experience a very special one. Shazia was my consultant and got my vision right away, and a Sharon went out of her way to help me find the perfect veil. I cant thank you guys enough!

Je
Review №43

Sweetest best customer service overall. Always makes sure to have accurate information for client to give the best service. So tux fitting was quick, accurate, and simple.

Mi
Review №44

I have been dress shopping on all sides of town and as soon as we walked in they immediately started to assist us as if we were royalty. It’s like my stress was lifted with Lydia and Sharon made my dress hunt their mission. Great customer service!

Ro
Review №45

What ever you do. DO NOT USE THIS STORE!!!A month before my sisters wedding the store decides to change the price on her bridesmaids dresses. The will not refund the deposits that were left. This store is a rip off. Again DO NOT USE THIS STORE!!!!!This in regards to the store owner managers comments, sir no one is in a financial struggle. You placed that comment their to cover yourself. You know for certain this is not the case.

Ma
Review №46

I absolutely loved my shopping experience from the second I walked into this Z Bridal Boutique!

Al
Review №47

I absolutely love this place. I was nervous shopping for my dress being plus size, I never once felt uncomfortable or nervous. The ladies there made me feel amazing and beautiful. I will forever be grateful!

Ra
Review №48

Sameer Thank you for getting my suit to me, even though I came in at the last minute (less then 24 hours before my event). The measurements and price were perfect for my needs. Plus, I was the best dressed at my Military Ball thanks to you! I’ll definitely be back to purchase one in the future, thank you so much

Sa
Review №49

Loved my experience there, staff was very friendly and helpful! Amanda helped me and she is very knowledgeable! I ordered my evening gown and had to get it altered by Martha for my figure and it came out great! Fit perfectly and was so comfortable! I received many compliments on my gown and felt like they really helped me look my best!

Ma
Review №50

Awesome customer service highly recommend this store ask for shazia

al
Review №51

Great experience with all girls dresses for Quince for my daughter. Very honest on all detailswith dates and deadlines no hidden surprises . She even makes calls out to girls due to deadlines and when dresses are ready etc..Love it! Takes a load off the family and saves us time. Dresses were awesome with no hidden fees.very happy customer!Greatly recommend to all my family and Friends!

Kr
Review №52

Save yourself and do not waste your money at this place. The Customer service sucks and the way they run this business is trash. Surprised they are still in business. If I could give a 0 rating I would. There are plenty of other business that are more professional and honest. Do yourself a favor and dodge this bullet.

sh
Review №53

Found the dress to wear for my besties wedding here. Staff is very friendly and attentive. Real deal here pretty dresses ♥️♥️

Je
Review №54

I had my first appointment today with Shazia, I was a little skeptical about finding THE dress today. I was so surprised that due to Shazias experience she helped me find the perfect dress for my wedding. If the service continues this way up to to pick up day. This will be the best experience Ive had.

El
Review №55

My fiancé took her dress there for alterations and had the worst experience. Over the course of 3 months, she had 4 fittings and they still could not get it right. They completely ruined her dress. The beading literally fell apart in her hands and they did nothing to remedy it. She was left crying in the store. She finally took it to another bridal shop for emergency alterations as we only had 3 days to fix the horrible job they did. If you do not want to ruin your wedding dress, do not take it there for alterations. This is perhaps the worst bridal shop in town!! I implore you, save your money, save your time, save your wedding!! DO NOT SHOP HERE!

MA
Review №56

Came here for my daughter Prom dress, they had to make some alterations for us, alterations were done so nice and the dress was perfect. Great customer service.

Ay
Review №57

They’re so nice! The dresses are so beautiful, too many options to choose from. I highly recommend going there..

Na
Review №58

I ordered my bridesmaid dress from here for my brothers wedding and I am so pleased with my experience here. The workers were very helpful with finding me a dress and assured me it would get here with time to spare and got the alterations done in time too. Will definitely be coming back in the future

Am
Review №59

Very good service and a wide selection of dresses. Kimberly helped me find the perfect dress and I am very excited to have it come in and try it on. Overall really amazing place to find dresses!!!

Ne
Review №60

Before I went I just want everyone to know my experience at Z Bridal was excellent, helpful, and they got a new tailor who really knows what shes doing. I said YES TO THE DRESS !!!! Also before i came in I checked the reviews and i can say IM happy with my experience.

Ma
Review №61

Amazing service!! I was able to find a dress for my 50th Birthday in Vegas, I received so many compliments on my outfit. Thank you for making my day special.

Ro
Review №62

Wish I would have read the reviews before I going here. We ordered our dresses in January and they didnt arrive until April and were all sized wrong. They wont alter for free or at a discount. Alterations were going to cost another 100 dollars on top of the 200 we already spent on the dress. Never again.

ru
Review №63

Great service give this place 5 starmy daughter was look for a prom dress went to many storeshe found the dress witch she was look for and best price

BE
Review №64

Love Z Bridal as always has unique styles to fit my fashion needs. Also the staff is awesome as very, very helpful in finding what I need...excellent customer service!!

Al
Review №65

I wouldn’t give Any stars. This store is money hungry and does not care about customer service. They have given my mothers bridal party several different prices for our dresses. Do not go there because once your dress comes in they will just double your price and say you never paid on it. Also THEY ARE RUDE.

Gi
Review №66

Great service staff was so helpful I search ever dress store to find the dress my daughter want they special located the dress and in time for the eventthank Z Bridal.

Ma
Review №67

Best dress store I’ve been to. They are super nice and helpful.

Er
Review №68

Excellent costumer service, great variety of dresses and good location, you can find that special dress you are looking for.

Ch
Review №69

In reading the reviews no wonder why they cant complete peoples dresses and alterations, it seems as if they make their own schedules. Online and staff said they open at certain times and of course no one at the store. Ive been watching customer after customer come expecting it to be open and no luck. This place sucks!To add I have noticed another customer mentioning the store not following hours of operation and the owners response was they could have also turned in the rented items on Sunday. Well... I was there on Sunday at 12pm when they say it opens and no one arrived until almost an hour later without apology of a few people waiting. So not sure if the establishment has emergencies everyday, but they should be more tentative to the customers need.

SI
Review №70

Great dress shop. Everyone is super friendly and has advice above and beyond just purchasing a gown. I bought my daughters quinceanera dress here. The owner and staff went above and beyond during her fitting. Everyone was welcoming and helpful. I highly recommend this store to anyone who needs a quinceanera dress and dama dresses!

je
Review №71

This was an amazing experience for my daughter having to choose from so many beautiful dresses .Thanks to the great service we got here. Very nice people with great customer service. My daughter was so happy of the choice she made .Recomendable to everyone who is in search of a dress for any occasion

SA
Review №72

This place is awesome I need a tux for a party Sameer hook me up with a tux the same day. try other store they needed a appointment

go
Review №73

GREAT SERVICE & PLACE TO RENT A TUX FOR PROM BEST PRICETHANK Z BRIDAL

Er
Review №74

Horrible, horrible, HORRIBLE! Don’t waste your time here! Especially not for a wedding! I bought my wedding dress here and, don’t get me wrong, it’s beautiful. But alterations was way over priced. However, I still altered it there because I figured since the dress is from their store, they’d be the best option. I got my dress back, came back missing beads... A LOT OF THEM. Of course, I didn’t notice before taking it home because I was just so excited to get it back. So I left it go... so it’s not entirely the reason why I’m writing the negative review.I specifically told them I had a two month time frame. They told me, “we just need you to order by ‘x’ date so that we have minimum 4 weeks before the wedding.” This was end of January. I know because we went around my bday. Dresses were ordered no later than mid February (i would even say I most likely order first week of March). My wedding is at the end of March. They did not call any of my bridesmaids. The only that got her dress quickly was my sister. And she was the last one to order! I called last Friday to see why they haven’t arrived. They said they would call me no later than yesterday (Wednesday) to let me know that the dresses arrived. Did I get a call? No. Did my bridesmaids get a call no. So I called today and the dresses were there. Gee, thanks. There’s only three weeks left now till my wedding, and now it’s my fault that there’s a chance they won’t be ready on time?! Ridiculous.But I also had trouble ordering the dresses. I specially told the entire staff I wanted the girls to have all different dresses, emphasized that I didn’t not want any of the bridesmaid to have the same design. Same color, just not the same dress. And I mention it more than once. One of my bridesmaids could make it the same day as everyone else and I told her to ask for specific dress design/model numbers to try out (which details were provided by staff) so that she wouldn’t end up with the same dress as anyone. What happens. She ends up with the same dress as my sister. I did everything need to avoid this mistake fe having because I KNOW they don’t do refunds/exchanges. So now she’s stuck paying with expedited fees and what not because they won’t own up to their mistake! And los this just causes her to drop out of my bridal court.This place is not worth the damn headache.

mi
Review №75

This is a wonderful shop with an excellent staff that works hard, and goes out of the way to please their customers. They are in no way rude or racist, and the prices are comparable to the competition. I am glad I bought my daughters prom dress from Z Bridal, and we will be going back. I absolutely recommend going to Z Bridal!!!!

Vi
Review №76

I Wish I would’ve read the reviews before I went. It was the worst decision of my life they have terrible customer service and don’t care at all about the clients. They just want the money and don’t own up to their words. Employees were rude and told you off even tho it was their fault. I got my dress weeks late after they messed it up, after I finally got it they made me sign a waiver, and hours later I noticed the beads on my dress were all falling off and they did the alterations so bad it’s all coming a part. Save yourself the time and money and look for a better place please.

Ba
Review №77

Great customer service Shazia help me find the dress I was looking for

Ja
Review №78

10/10 will shop again. I got a dress for a wedding and it is just beautiful, needed a few alterations, but Shazia helped me and now it fits like a glove, the selection of dresses is nice and Im very pleased with my visit. Recommending everyone I know to this place, dont let the few bad reviews fool you, they offer great service.

Ma
Review №79

Rent a tux great service and affordable price I give this place 5 star!!!

Yo
Review №80

My daughter found her prom dress and she loves it 😍

fe
Review №81

Service was excellent, high class clothing. Sameer is the employee to have helping you, his service is great, very knowledgeable on helping me find the correct size clothing for me, and pleasant.

Ra
Review №82

Awesome Dresses, Awesome prices and Sharon was very knowledgable and very friendly and helpful ! I will absolutely come back in the future

Am
Review №83

If I could give a negative star I would. A bride should not have to pick up her dress days before her wedding after having 4 fittings, paying for it up front since that’s required, having to go back numerous times because it’s not altered correctly only to come home with a dress falling apart! This place is the most unprofessional business, they are rude and racist! After seeing many comments and YouTube videos of other customers experiences it’s sad they are still in business. Ladies do your research on a business before you hand over your dress. We wish we would have done that prior to given them our money and business. We wouldn’t be left without my sisters dress days before she walks down the isle.

Sh
Review №84

This place is awful. The owner in the comments is worthless and gives empty responses. They have changed prices on me several times and when asked for a refund just to be rid of them, they wont do it. This place screams shady. Their entire business model and store policy is all out to get you and your hard earned money. Please dont make the same mistake as I did and get mixed up with their disgusting practices.

Os
Review №85

Very helpful and friendly service. They got everything done early and made sure I looked sharp. Give this 5 Star

Le
Review №86

My son got a tux for prom event. The employees were helpful and got us in and out quickly

ca
Review №87

Large selection and friendly service. Definitely recommend it.

kr
Review №88

When I came to Z Bridal, I had so many options to choose from and the dresses were beautiful! They look expensive but are very reasonably priced.

Va
Review №89

The staff was extremely friendly and worked and were patient with us trying on different dresses. I would definitely recommend this place

Yu
Review №90

Bad customer service. My daughter got fitted and dress ordered. When we went tho pick up dress is too big. Then mgr charged us full price when she already had put a $40 deposit. Unfortunately my daughter didnt have receipt so they said no proof of deposit. Horrible they should have their own records and dress is not ordered without a deposit. Terrible customer service.

An
Review №91

***Attention Shoppers*** Please pay attention to your receipts. If you put your dress on layaway at Z Bridal for more than 2 months, whatever money you put down on that dress Z Bridal is NOT obligated to give you that dress and your money is Not refundable.They have the worst customer service and more importantly THEY OVER CHARGE FOR THEIR DRESSES!!!!!

CA
Review №92

Best customer service Martha help me out of her way to find the dress i was looking for and to do the alterations in time great place and best customer service.

Br
Review №93

If I could give a negative star review, I would. We had gone at 4:05 to look for mother of the bride dresses & quincenera dresses for my nieces. They didn’t allow my niece to try a dress on that was on a mannequin. The lady that was helping us was VERY rude when she started saying that they closed at 5. My mom was trying on 2 dresses and they didn’t fit and she kept saying “we can order from catalog once you order it” so basically you have to pay for a dress that you haven’t tried on yet. We all know that a dress looks different on different body types but she just wanted us to order dresses without her trying on a dress that fit.With my niece she said the dress on the mannequin is way too big and that she would need to order from the catalog and then she could try it on. Same thing, we would have to pay for a dress before even trying it on.My niece had tried on a dress that was her size and her only being 13 she is very shy about her body and things of that nature.So when it came to trying on another dress the rude lady told my sister “I don’t feel comfortable putting a dress on her that she doesn’t want to try on”She didn’t allow my sister to help her daughter to try on the dress. My sister was so excited for my niece to start planning her quincenera and the rude lady completely shut her down.You cannot successfully run a business this way.Being rude to customers is not okay.Trying to trick customers into buying a dress that they can’t even try on is the biggest scam of all. I hope people know better & don’t fall for it.Please go somewhere else other than this place.It’s sad because I have Bought my prom dresses before & the ladies that were there before were so awesome & FRIENDLY.We found the dress in a different store and I’m sure they’ll let her try it on even if it was too big.We planned on buying 2 quincenera dresses, Dama dresses, & mother of the bride dresses, etc.They have lost out on a huge sale. I’m so disappointed in the service we received.

Me
Review №94

I WORKED HERE BEST PLACE TO WORK AT SHOP FROM BUYING FROM THE BLOWOUT SALE A RED DRESS AND PANTS GREAT DEAL AMAZING CUSTOMERS PRICES BETTER THAN THE OTHERS IN/OUT OF CATALOG!

KA
Review №95

They were very attentive and friendly staff And give you many options

Ru
Review №96

My sister had the worst experience ordered dresess and when dresses came in somehow the dress price doubled wth? The old lady who works there has no idea what she is doing.I called several times about the price of dresses and each time price was different. Dont waste your time or money. Update!! Still nothing done to correct the situation manager? My sisters wedding is in a week and prices on dresses still continues to chg ? She is not asking for deposit back not bc of financial struggle but bc your business did not hold up its end by providing the dresses at the prices we were originally given. I also reported you to the better business bureau.

Da
Review №97

The tuxedos were fair. Shoes were scratched up and owner claimed polish machine down. Owner didnt find a resolution like come back tomorrow and I will have a polished pair for you. It was here you go, this is what I have.

Js
Review №98

Never again will I give this place any business nor will I refer anyone to do business with them. The only good thing that came out of our experience here was the purchase of my daughters quince dress. Their so called diamond package sucked! The glasses for the court were plain when I was told they would have some decoration on them. The champagne glasses set were given to me in the wrong color. The color of pillows came in hot pink when they were supposed to be in maroon. My daughter choose a certain bouquet from their catalog, the one we received was horrible. The money box we were given was falling apart as soon as we placed it in our car. The owner had the ugliest attitude and doesnt know how to speak to customers in a respectful manner. This is one place that I will never step foot in ever again!

Pa
Review №99

Went for a dress fitting,and Amanda was helping us she was very helpful and kind really nice thanks

Kr
Review №100

This place is one of the most unprofessional businesses I’ve ever had to deal with. They don’t go by their hours of operation, then when you confront them about it, they shrug their shoulders and don’t even apologize for them being late. They were supposed to open at 11am and the guy didn’t show up till 11:50am causing me to be late to work. Horrible customer service, horrible attitudes, but they quick to take your money. I will never deal with this place again.As for the “owners response” down below, first of all I would have understood an emergency, but you walked up smiling when you saw me in my car because I was parked right in front of your store. Second, I work Sunday’s and third, obviously you didn’t read my post because I was there TODAY, today being Monday before 11am and you still didn’t show up till almost an hour later. No excuses for your poor service.

Information
34 Photos
100 Comments
3.3 Rating
  • Address:3387-1 Wurzbach Rd, San Antonio, TX 78238, United States
  • Site:http://zbridal.com/
  • Phone:+1 210-520-1116
Categories
  • Bridal shop
Working hours
  • Monday:11AM–7PM
  • Tuesday:11AM–7PM
  • Wednesday:11AM–7PM
  • Thursday:11AM–7PM
  • Friday:11AM–7PM
  • Saturday:12–5PM
  • Sunday:11AM–7PM
Health & safety
  • Mask required:Yes
  • Staff required to disinfect surfaces between visits:Yes
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