We were traveling in an RV group from Southern California to Newport Oregon and a friend had a check engine light come on in his Ram pickup while climbing hills, so we stopped here to get it checked.Service guy came out immediately and checked it with an analyzer which showed a transmission issue. He said it may have overheated and threw the check engine light. He said it would probably be fine to continue until we returned home to California and then get it serviced. He reset the check engine light and we were good to go.My friend asked how much for the service and they refused to charge him. They wouldnt even take a tip. Who does this????? Maybe its just Oregon or this dealership. Either way it was a nice feeling knowing there were still dealerships like this.I would definitely give this dealership our business. My friend never had an issue on our way back. Good job Lithia Chrysler!!

Second experience at a Lithia dealer. Second time walking out extremely happy. These guys work hard to get you into what you want. The best experiences Ive had at any dealership. Cant wait for the next one. Im looking forward it. Thank you Matt for everything you did for me.

I have only ever worked with the service depts- no sales at all, and Im absolutely not impressed at all. One of my very first experiences was that I had an appt to get a part swapped out. The part came in, they called to schedule a time, but I was at work and unable to answer. Dont miss a call from them, because you absolutely cannot reach them again to speak to anyone! And they DO NOT return calls. I believe my msg I left them even said, Just sched an appt and Ill have the car there. My msg was completely ignored. It took so long to make contact that by the time I had the appt, the part had been sent back... But no one bothered to call me to tell me my car was just sitting there getting NOTHING done to it for 3 hours! I had to have my ride take me there physically to find that bs out. Then it was blamed on me because it took so long to get the appt! Regardless, no one bothered to call me to say they were unable to do the work it had been brought in for. It just sat there until I came back. Just recently Ive been foolishly trying to get back in, and once again I cant get anyone to answer the phone when I call. Ive left 2 urgent messages in the last month and neither have been returned. Unacceptable Lithia! I ended up calling a different service dept at the same Lithia and someone answered immediately. The difference was Night and Day.

Friendly service people, but kinda spendy.

The staff helps you with everything you need to cant go wrong with that nice friendly and courteous people

Never responded to my email. Had to call them after 2 weeks of no response.

We have purchased several vehicles from the Roseburg dealership. Everyone we have dealt with has been wonderful to work with. We live 180 miles away and will come back because of their great customer service.

We have purchased 3 vehicles in the past 4 years here... always great service. And we love our vehicles!!

Will not call me dack at all

Fair prices on used cars, good collection and minimal pressure. I just bought a car with my daughter and we found a nice car for the at a great price!

Mom got a good deal on a nice Toyota van. Easy to deal with.

I needed to get a battery for my key fob. They installed it for me at no charge. Very nice place to do business.

Always helpful, friendly, and provide great customer service.

Cant really say much..i have to take clients cars there...they need to improve on customer service..and not play favorites...were all here together to help each other....

They gave us a wonderful expierence of buying our new truck. Thank you to shawn penny and everyone else that gave us a great experience.

Great place to buy a car.

Lifetime free oil and filter services are awesome. They are very friendly and inspect the vehicle as well.

More than 5 stars,thank you Joel you make my day

Really rude, my elderly Mother was in process of buying a car and had to go get her vaccination. Said she would be right back and she was and they sold the car to someone else. She test drove it snd they agreed to wait until she got back.

No pressure from the salesman, and very informative!

I went here looking for a used car and one of the cars that I looked at seems nice from the outside,. However, when I opened the hood the engine was very dirty with a lot of black spot covering a bunch of the parts.I did not get the best impressions while there. if youre looking for a car here I would be sure to thoroughly check the car out before you make a choice

Darin K. & Scott M. are the best in Oregon!

Great experience, staff was awesome. Found what we were looking for at a good price. I will go back

Well, they are helpful when you can get someone to help you. But then I found myself abandoned in the service dept. finishing the job they started?

I really like how we are greeted to the door everytime we go there. And one Inparticular staff that I can say hands down is the hardest and the most caring staff member there is Zachary Feilds. Hes great with customer especially younger couples, my girlfriend and I were trying to get a car and he was trying really hard to help us out but not all things are met to be. So that being said with the motivation from this guy I. Going to safe up and then Ill be able to get it done

My wife and I both own Dodge pickups. My wifes has a lifetime oil change. Since moving back to douglas county, the service center in Roseburg has consistently not performed the maintenance requested during our visits. Basic oil changes and brakes were NOT done. I appreciate their honesty when I double check and see the work is not done, but 4 times later, Andrew needs fired and a better service manager needs put in place. After an oil change was missed last week, I scheduled a follow up 10:30 am appointment for my wife. I emphasized that she would have our 4 children so wed like to be in and out as quick as possible. The woman scheduling the service said they had went back to scheduling rather than walk ins to reduce waiting times. When my wife showed up for her appointment, the tech said she wasnt in the system and it would take untill 1:00 PM to perform the oil change! Fire Andrew Please, and start at least trying to meet the most basic of customer service benchmarks.

Thank you all

Have only used the service end. Treated very well & was furnished with a ride home & pick up. Had a faulty air bag recall...

Great survice. Ten times better than Dodge service dept

We had such an amazing experience with our first car purchase, we went back to buy a second car. Jon Hagen is a wonderful sales person; no pressure, very kind.

So I called the ford service department and got left on hold for 18 minutes and then hung up on, so I turned around and called the dodge service department and they handled it right there and helped me out, way better service

We had a wonderful salesman they to help us with a trade-in, by the name of John Hagen. Hes not hard sale and is quite polite and respectful.

Very polite, not pushy...tried the best they could.... just didnt have the truck I wanted!

The body shop had my car for 6 weeks and the paint job does not match. They used to be good, now not so much.

This is a decent pla c e to habe your vehicle repaired they do a really good jo

Great place to buy new or used, great staff.

Service department is the best it has ever been. Good communication and no pressure to do something.

The Dodge side of Lithia Rocks, the salesman named Michael Tracy Rocks!

Great people. Just there to get my maintainance oil change in my Challenger

Great service, fast and friendly

Love thus place!

Most dishonest snake in the grass people I have ever done buisness with. Biggest rip off in town. Will never let anyone I know do buisness there.

They cant seem to even fix a brake pedal covering! 3rd time its come off

Ok spendy

Got us in and took care of two of the three recall items fairly quick, waiting for a call on parts for the third item, my only real problem was that I called back in July when we first got the recall notice and again in September was told wed be called when the parts were available, they didnt call back until I contacted Chrysler in January and then we couldnt get the car in fast enough.

It was closed but they did have nice vehicles

Everyone at Lithia is a pleasure to work with. Weve been to many dealerships over many years, and now that weve worked with Roseburg Lithia, this is where we will return in the future.

Still, after a year and a half, my problem has not been resolved

Great people to deal with

Not a good experience. Customer service is very bad.

Jury is still out, have had horrid experiences with this business in the past, but I am withholding judgement at this time.

Store staff is fun and helpful.

Always great service

Grat cars

Kind, helpful, honorable.

Good sales ethics

Run around not organized

Cant answer questions.

Happy with there work

Nice waiting room

Very good service

Its a car lot

Great service!!!

Where I bought my Jeep

Over priced

Very professional.

Nice

Proceed with caution