Went to Lowes and no one in appliances to help nor did anyone else offer. Went to Home Depot with no one in appliances but everyone offered assistance. Bought a washer and freezer. Great customer service by Dave K, Robbie, and AK 88SS( sorry I dont remember her name) at service desk. And appliances were less money to boot

I had a really positive experience on my most recent trip here. Some of the regular prices (not sale prices) had been lowered on certain items. Also, more than one employee offered friendly, helpful assistance as I shopped. One even offered my kids a craft project to take home that I could work on with them. I was impressed with the experience.

We bought a brand new glass stove just over 3 months ago had the entire top of the grass crack recently. My husband started calling Last week and has spoken with two managers since this is our only source of cooking to feed our family of four and yet we have still not heard back from anyone. Im cooking on broken glass and the cracks are continuing to get worse because I have no choice. Our family definitely will not be purchasing any further appliances from home Depot after this experience.

This is a well run store like any other Home Depot. The stock selection is always excellent and there are sales on certain items. Plenty of staff are available and around asking customers if they need help. Store Pick-Up works well and Curb-Side pick-ups are still available for now. I highly recommend new shoppers to this store.

I stopped to buy some Behr paint for a bedroom. I have used this paint before and cant praise it enough for coverage and durability. The man in the paint department was extremely knowledgeable and helpful when I asked about types of paint brushes. I got patch spackling, sandpaper, brushes, Frogtape, roller covers and tray liners. Im equipped with the best to redo a bedroom after stripping wallpaper border (2 layers). Thanks Home Depot!!

One of our go tos. Always find what we need.

This is one of the best home depots Ive ever shopped at. Well staffed clean and organized.

Got one of their last remaining air conditioners when we had a hear wave here...was thankful that their prices are so reasonable.

They take care of us VETERANS big time. Great staff. Very helpful workers and management is great! Thank you

Plenty of time of help available. Shirley in kitchen design was creative and efficient. Well be back!

They have most of their things in stock as soon as they notice the product vs. demand. But they normally take a long time to bring out crub side pick ups

How is it in Zone 6 Maine, given all the effort the state of Maine makes to help people get insulated homes, Home Depot doesnt stock R30 Rockwool or Thermafiber?

Hard to find any help on many places during Covid yet got lots of great help from one very nice & super knowledgeable clerk so 5☆ for that alone.

Quoted us $5400 in labor for 789 SF of luxury vinyl click lock flooring... added A TON of fluff and unnecessary material costs to my estimate as well. Not impressed.

Treated me with respect and very very kind to me especially when they found out that my husband had just passed and he was a Vietnam veteran they treated me with such honor and very thankful for them my new washer that I got from them is wonderful and the work is that came up and put it in for me was just super young men thank you home Depot thats not too many places around thats like you that takes care of the veterans widows

Did an online order and my item shipped the same night. Ordered yesterday (Tuesday June 14th) and should have it the day before Fathers day

I use home Depot often. I am a professional contract. I hate going there. It is a necessary evil

I did curbside for the first time here at this store and the staff is great. Not a bad idea to call if they haven’t come out in 10 minutes after checking in on the app

Im not terribly experienced so I cannot really attest to the quality of the products but I can say that the employees at the custo.er service desk in Rockland have had to bend over backwards to accommodate my indecision and allow a third party to pay which was complicated but necessary to fund my various products. They have also been accommodating when Ive needed a lumber purchase to be cut to size since I dont have many bigger tools, which I appreciate. 10/10 Would recommend, so I am.

VERY knowledgeable staff. We have received so much help with the renovaton we did on our home.

Had what I needed, but help lacks greatly behind Lowes. Always someone around to help at Lowes but you have to hunt someone down at HD. Another issue is they have people covering areas they know nothing about so if you are in plumbing you have a 50/50 chance you get someone that knows nothing or very little about plumbing issues. So if you have to go there take pictures with you, if you run into that issue at least theyay be able to match up pictures for you.

Quick in and out, social distance in place and masks are being used. Good prices.

I do love it but I dont usually go in

Shopping here more often lately for work due to bulk pricing.

Good line of automotive tools! Automotive tools are always expensive no matter where you go. You get what you pay for.

A store that sells stuff. Meh.

Love the military discount offered as well as the eager to assist employees. Guy was helpful but slightly uneducated in the electrical department when discussing dryer cord adapters.

Friendly help. Had just what I was looking for. Totes for storage. Thanks to all those who work to help those of us with home care needs. We ALL need team work...for NO ONE of us is an island...

I worked with this company 8 years. So I go here it feels like Home.

They don’t accept Apple Pay which I find so strange for a nationwide retailer. I left my wallet at home and couldn’t make my purchase. My own fault but surprised they don’t accept that form of payment.

For the amount of employees running around the store, nobody wants to help and no one could answer any questions about products or where they are in the store !

The most unhelpful, uncaring, worthless employees I have ever run in to. I went in there with their own websites information about an item that the website claims is in the store. I showed this page to 5 different people, who proceeded to send me to 5 different locations, all incorrect. I mean not even in the ballpark. It was obvious that they cared more about continuing their conversations with their fellow employees instead of helping the people that provide the means for their paychecks. I then proceeded to walk down every single isle in the store, taking over an hour of my time to find an item. It was at this point that I left. And will never be back to any of the home depot branches ever. I recommend going across the street to harbor freight or down the road to lowes. At least there you will receive actual help from people who know what theyre talking about.

These guys took care of me wicked good after there was a problem with my special order. Im a Home Depot customer for good now and if you get the excellent service I did then you will be too no question.

Very good an courteous service!

The best thing I have noticed about this place is that on Google Maps it shows a map of the layout inside the store! That is crazy! Other than that, it is a typical Home Depot with a cool driveway. The prices are reasonable and the service is great! Worth checking out!

Great place. I know a few employees that are very helpful everytime you go through the door! Very attentive and more than likely have what you are looking for.

We went to register 6 at 1:26pm to cash out, no cashier was present. Out of no where Cheryl is rushing to her register and says excuse me rudely while brushes past my boyfriend and myself completely disregarding 6 feet of safety. She starts ringing in all of his items quickly and aggressively and slamming it on the counter. She rushes to tell him to pay and completely ignors that I have my hands full and Im waiting to put stuff on the counter to go with his order. She goes oh oh I didnt think you were together. I said we are, and she said well how was I supposed to know that. I said Im not sure what your problem is with us. We will not be back. #Maine#Locals

A+++++ +++++

Easy to return items. Friendly staff and helpful. Bathroom could be cleaner but the store tries.

No one ever around to offer assistance

If I could give this store a zero rating I would. Over the last 2-3 yrs the quality of employees has gone way down hill. Three days ago I asked a store employee where I could find a product. He didnt know what I was looking for so he asked a coworker for assistance and they both took off on me. I called to them from 20 feet away that I have arthritis in both knees and to please slow down so I could keep up. One of them sarcastically replied You dont have to keep up. I stopped went to a cashier & asked for a manager. I explained to Becky the assistant manager what happened. She said shed deal with it. Im a health care worker who wanted to do some home improvement work on my only day off (after working 75hrs a week every week for the last 3 months) and all I got was treated like I (THE CUSTOMER) didnt matter. I vowed that I would pay off my Home Depot Credit card but I will never shop there again. In stopping there to pay off my credit card I went to leave the store and an employee was standing in front of the exit by customer service with a big orange cart blocking the isle having a conversation with their friend. I waited 3-5 min and then interrupted saying Excuse me. May I exit the store? The response from that employee was a very nasty We are talking! What is wrong with these employees? Last I knew CUSTOMERS like me are the reason they are open during the pandemic. Big box or not a store like Home Depot isnt going to stay opened if they arent turning a profit. Good news is Hammond Lumber is right around the corner, they are competitive with merchandise & pricing and the employees are polite, professional, and knowledgeable.

Great place. Theres an older lady near the fan section out back thats a joy to be around and just overall a great person. Great store.

Did not have appliances we could buy and take home, would have to order one.. NO

Typical Home Depot, but with helpful, friendly staff. Ive been to some other HD stores where employees walk away from you to avoid interacting, but here theyre willing to help and they know the store.

Asked for some assistance waited for 20 minutes or more and nobody even came near. Left the store and went to Lowes. Was able to have help and left with what I needed.

Typical Home Depot, nice cashiers, helpful department staff members.

As a corporation, HD is not preffered. As an independent location, and considering stock, pricing, and employees, it is excellent.

I love shopping here for lots of reasons but one thing I truly appreciate is also how clean their store is & even the parking lot is kept very nice. While other retail stores seem uncared for & are riddled with trash!

Nice selection of pressure treated but no cedar decking.

Beautiful day, and beautiful people. Everyone was so helpful! 😇

Difficulty reaching the store staff by phone. Eight tries and still not able to reach the store. I ordered a gas grill assembled and delivered. I got it in a box by UPS. In addition, I requested a number of other items to be delivered with the grill and I did not get them, I have to pick them up. No idea what to do with a grill in a box in pieces when I have no tools to put it together, hence why I ordered it assembled.Not a happy customer

Rockland branch paint department is the most unorganized, brain dead group of individuals I’ve had to deal with. Specifically called ahead about mixing a paint color for me. “ Yep no problem”. Made the drive and guess what? Can’t help me. Not happy.

Need to have more Pros on Sundays for people to custom order.

Great visit, the man in the plumbing department was a huge help.

Had to wait a bit for an electrical special order, but it came in before expected before Christmas!

I normally dont care for big box stores, but this one in particular was extremely helpful (especially the kitchen planning department).

Home Depot had what I was searching for? The girl who was working in the department knew just how to solve my drain issues. Explaining in detail why this part would work? She finds the solution to my drain issues. Friendly staff, and the place to go! Thank you Home Depot for the help!

Very helpful employees

They had everything I wanted and failed tree ly priced unlike alot of stores during this Pandemic charging outrageous prices..good going home depot for keeping your prices fair1

Good

Helpful staff however didnt have the exact product I wanted

Good service. Good selection of goods.

For a HD...bedt customer service in the country

All good

Called to check on a special order, was told it would be 2 weeks, its been 3 with no word. First time I listened to the phone ring for over 6 minutes. Second time I listened for about 5 minutes before someone answered. Told CS why I was calling, she responded with You need to hold because I have customers and put me on hold before I could even respond. Normally Im fine with being put on hold but people being rude about doing their job pisses me off. Im writing this while on hold. Total time on hold alone is over 17 minutes.

I am a painter, its what I do. I almost always know what Im looking for, but going to the store, you may not always know where it is. I went in yesterday to see what they had for stains. I stood in the aisle looking for at least 10 min. There were three other customers in the same aiisle. The entire time there were three employees bantering away. Not once did the employees skip a beat, just having social hour while customers stood in front of products. Soon another employee joined and as I walked around and around and past them and back around trying to find an item I needed for my project, not once did anyone stop their conversation about someone purchasing the brightest pink they could find, three of the four were picking paint chip cards from the display and teeheeing and making fun of someone. Soon I found what I was looking for and walked past them (now 5) all again. Not one of them asked me if I needed help or if I found what I was looking for. It was like I wasnt there and they werent at work!!! On a positive note and the only reason I added a star back in, when I went to the tool section to simply check prices, the man in the department was right on top of things, he was busy WORKING but moved his cart for me and asked if I needed any help. We discussed the tool I was looking to buy and the research Id done. He made some suggestions and was super polite and accommodating. This particular store has a horrible reputation for customer service around the store. The cashiers and service desk people are always helpful and for the most part pleasant but the departments and floor people leave much to be desired. Normally I would have walked out without buying anything for that reason but I was tired and still had more work to do. I did not however buy anything I didnt NEED at that moment, as I had planned. Cant imagine how many other sales have been lost due to this, not only lack of customer service, but their conversation was juvenile and inappropriate for customers to be listening to.

Excellent customer service, been shopping at this location for a few years now and Ive never had a bad experience.

Found everything I needed

Very helpful and friendly staff. Was able to get everything I wanted & get in and out quickly....which is always nice!

The customer service desk employee was fantastic. She corrected the problem promptly with a smile.

As always, awesome folks and service.

The workers need to be better trained on the merchandise they carry.

Quick and easy. The staff was helpful and knowledgeable about the the items and told me about products that would help me get my project done.

While shopping in the Rockland, Maine store on 6/9/2014 I saw a customer ask TWO supervisors (wearing light gray aprons) a question about where to find something. The supervisors were walking by pushing a display in a carriage and were working on some store project. They did not even stop walking as the man followed them asking his question! They gave a short, abrupt answer and kept walking away from him. The customer was about 35-40 years old, wearing a dirty motorcycle jacket with many patches and emblems on it. He had a scruffy beard and was thin and gaunt-looking. Could his appearance have caused him to be ignored? Rude and shocking. Further, he was shopping for his mother who was in a wheelchair when I saw them later in the store. This is totally in conflict with the customer service mission of the Home Depot organization. The manager there should read this and find out what happened. He can also call me for more details.

Went looking for a bathroom light...with a switch on it. Waited for help on isle 1. Never got it. Was approached by a customer offering to help. Said if I come to his van ..he had the tools. Or he could come install for me.? Yeah right. Thanks for your help. Nevercomeagaincustomer. Very uncomfortable.

Worst i have ever seen it didnt have much in pvc & things all over not in much order. & if u can get a helper then ur doing good

Great service curbside

Its a Home Depot. Lots of stuff and plenty of staff to help you find anything.

Home Depot has a better online selection than Lowes, although they regularly botch online orders. There are individuals at Rockland Home Depot, such as Skye, Patty, Hans, and Kortney, who are enormously helpful but the bulk of the employees are openly indifferent to customers.One has the impression that Home Depot offers more benefits to careerists and less incentives to their short term labor force. Consequently, the staff gets a bag name, but notice that HD keeps sniping some of Lowes best personnel....Either way, I do more large and/or online orders with Home Depot, and more quick shops at Lowes.

Was thinking of buying an electric fireplace a gentleman that work there asked if we could use help he not only plugged it in for us and helped us make a decision he helped us... took it to the register and into our car... I wished I remember his name

Horrible hassel me and deny veterans discount because i dont have a VA card only drivers license with veterans status on it... dont understand why i have to proove vet status to some highschool kid if i already have proof from the state..also charges for delivery of things like lawn mowers when lowes delivers for free

Great selection. Service was ok.

Great store. Normal HD. Staff was helpful but not too helpful as in bothersome. Usual stuff as all HD locarions.

Love coming here every thing besides flowers and fencing is inside

This home Depot is small, and laid out a little differently than what Im used to. They have most things, but I couldnt get a decent sheet of pt or marine plywood, which surprised me given the location.

Nice People to Deal with and nice selection of stuff..

There was know body around. Would of been nice to see more employees around for help if needed

Every time I go to this location I ask a manager or an employee if they have a certain item every time they say oh no we definitely do not carry that item and if we did it would be in this location every time I go and find this item by myself. Useless crew useless manager. Find people who actually want to work. Its a lot easier to just say no then to go look.

Accomodating and I picked up what I was looking for.

Very small store with limited selection. They seem to run out of stock on seasonal items and dont bother to restock, even though the season is nowhere near over. It makes a person have to turn to online ordering. You guys are losing business.

Thank you Vicki for helping me with the bathroom blinds 👍

Not good

Great Home Depot! It is the best!

My favorite toy srore

Bought building supplies. Nice shopping experience.

Found an after Christmas bargain. Staff helpful loading into my vehicle.

I was told one price on the phone, then when I came to make purchase, the price was $100 more than I was told. The woman was also very rude to me as though I made the mistake. I spend alot of money at this store so Im not impressed.

Great place for most home improvement jobs

Clean nice help found what we were looking for.

I called ahead and specifically asked for six bags of Type-S mortar to be ready upfront I gave an hours notice I arrived and nothing was done Isaac was useless waste of your company payroll