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Midas
5301 W Broad St, Richmond, VA 23230, United States
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Midas
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Le
Review №1

I recently had my car inspected here and I only have nice things to say. It was a very timely service and everyone I spoke with was very kind. Keke did a great job with the service. Hannah and Julie wowed me as well! Hannah was managing phones and doing a superb job handling (what sounded like) sticky situations while continuing to be super professional and courteous. Julie was kind and knowledgeable as well. Everything felt well managed and I was very happy after the short hour I spent in the lobby.

Ka
Review №2

Agree with previous comments that they will definitely find something wrong during your inspection. They claim I can’t see through my back window, something I’ve never heard before from anyone, including when I got my last inspection. Definitely won’t be going there anymore.

An
Review №3

Completely incompetent! They kept my vehicle for 2 months & charged me $3000!Please-Save your money & have your work done elsewhere!!

De
Review №4

I had a great experience. The guys sharp and friendly. My muffler/exhaust issue was diagnosed and resolved with a $1300 savings. Lexus of Richmond had priced the repair at twice the price Midas charged. Greta work at a fair price by guys that collect food for the homeless while they work. Best spot in the city.

Ja
Review №5

Fantastic service! Car was ready in two days, very fair pricing and everything was upfront. No surprise charges or extra fees. Gave me a loaner car, free of charge. The gentleman Paul was very courteous; kept us posted, and seemed to generally care about my car and my experience. Highly recommend!

ca
Review №6

Had a nail in a tire, went to Midas on a Saturday afternoon. Thought I might have to come back another day since it was already past noon. Nope. Got a loaner car and in under two hours, had two new tires on my vehicle. The road hazard warranty served me very well. A pleasant experience!

Jo
Review №7

Very good service @friendly people

Mi
Review №8

You have great service its always been a great experience. I would suggest to make appointments as they tend to get pretty busy.

Ja
Review №9

Nice people, clean and comfortable waiting room, fair prices and broad range of services available. I would and plan to return!

Ki
Review №10

I asked to get my truck serviced get it inspected and to fix my headlight they did not service my truck they put inspection sticker on there and did not change my headlights Im going to call the State Police and ask them to inspect my truck

Ve
Review №11

I didnt understand why when I was given 2 different quotes at 2 Midas locations no one said I needed brakes and rotors. The other Midas location wouldnt honor the other quote. When my SUV was driven twice no one heard anything. My light on my dash wasnt on, but soon as I let the 2nd Midas place after they did the work on my Transverse. My dash light came on after getting 4 new tires and 2 struts or shocks on front end and alignment as soon as I hit the highway. My tire monitoring system light came on. I called and was told to put air in my tires. Just getting 4 NEW TIRES you have to put air in them. My SUV starts to shake when I apply the brakes over 40 mph. Was told they did a test run and everything was fine. I was so excited. Was told to bring it back in after paying nearly $1600.00 now additional $44.00 for something that should of been done at first a reset. Now I have another quote for another $1500.00. When I took my SUV it wasnt shaking and no lights on dash. Remind you I went to 2 locations no quote was ever given for brakes and or rotors. Not to happy after this. I want this to be made right.

Ke
Review №12

My son was nearly scammed by OReillys in Richmond but he called Midas before paying over $1000 on something he didnt need. Paul spoke to my son and had him bring the car to the shop and was incredible. Spent the time explaining what needed to happen with the car and bent over backwards to help my son. Walked out with new battery and a great mechanic for the future. Thanks Paul!

La
Review №13

Midas is my go to auto shop. They are very nice and explain the situation well providing pictures from the online interface. They make key decisions on my car that when Ive looked up whats common on the internet have gotten the same answers. They look over the car when I bring it in and suggest what I should consider in the future without pressure to move forward right away. I can trust this shop to care for my car without any worry.

Ji
Review №14

Mr. Marco and his team performed outstanding work on my exhaust system issue. Im very grateful to him and Mr. Noah for the work. Thank you all and keep the good work and service. Also very professional.

Kr
Review №15

Paul was awesome! Very friendly and informational, love taking my car here.

Do
Review №16

Covid sensitive. Got my oil changed within 45 minutes from showing up unannounced

Sh
Review №17

My battery failed while out this morning, so I went to O’Reilly’s. I was told I’d need a new alternator and battery after a test and that it would cost nearly $700, that I needed to decide within an hour, and that If I left the car could break down on the road. The employee at O’Reillys also said he’d fix it on his own (as his side job). I called Midas at Willow Lawn for their opinion and an estimate and spoke with Paul. He immediately said it didn’t make sense that the alternator would be defunct if there was no battery light on and if the car started again, which it did, and given my low mileage. He told me to drive over and after a quick test, it was immediately clear that the alternator was perfectly fine, that the battery just needed to be replaced, and that the employee at O’Reilly’s was clearly hustling me. He brought me to the car and showed me the test as it was happening and what they were looking for. Paul saved me several hundreds, if not a thousand after labor, of dollars by being an honest and good person. I will absolutely come back after Paul’s superb customer service.

Sa
Review №18

I got my Totota Rav4 here for inspection, firstly it got them 2 hours to do the inspection, secondly they told me that one of my headlights were defective and had to be replaced, they charged $60 to change a small bulb. That was so strange for me as I had no indication before the inspection that the main headlight was gone/not working, there was no item on the dashboard, also no decrease in the amount of light I was getting during the night time; even though I drive a lot during the night. Do not go here for inspection; if the do not find an item they will make one for you, and will charge a ridiculous amount for it.

Gr
Review №19

Staff was extremely rude and very unprofessional.Would not recommend.

Ra
Review №20

They are really over charging people. I originally went to the Scotts Addition location, which by the way has great service, but chose to go to the Willow Lawn location because I had a coupon for a free oil change. Now, I got this coupon for getting an oil change and a state inspection that ran me over $80. I found out later I was really over charged for that service so I figure hey they should throw in a free one. When I got to the Willow Lawn location the woman running the front desk was really rude. She got angry because I didnt know what type of oil I got before and asked where I even got the coupon. Then, after the oil change, the mechanic said I needed a new cabin and engine filter, because they are really dirty well I got home and had my husband change the cabin filter and its perfectly clean. But what made me not want to go back, is when I picked up my car, the lady was rude again and said that since I got synthetic oil its typically half off and not free. Well, dont give out coupons if youre not going to honor the service. They were nice and gave it for free this one time, but honestly there are better places to take your car.

Be
Review №21

Really nice people, service was fast and reasonable

ge
Review №22

Reasonably priced and a well performed 4 wheel alignment.

Ro
Review №23

Nice place for repairs a bit pricey but the workmanship is good.

Er
Review №24

They were very kind and realistic about the repairs my car needed. They took pictures of everything and gave me my laundry list 🙃

AR
Review №25

Great price on Oil change Im going back

De
Review №26

Their service is great and the staff is very friendly, courteous, and professional. Will always return back to them.

En
Review №27

I visited Midas for brake service. This place is a rip-off. They literally charged me 149 dollars for a part of a front brake caliper. I can buy a whole set for that much. The labor is fine but thats ridiculous!

Ti
Review №28

My go to place for all my repairs. They have been handling my needs for many years. One vehicle is 22 years old and the other is 15 years old. 🙂😀

Ch
Review №29

Woman was great! Very friendly, wearing masks as well. Had my vehicle serviced and inspected

Ja
Review №30

Hands down the best experience I have ever had at an auto shop. The staff are so polite, friendly, and customer-focused! I will be returning here for any future car issues.

Ka
Review №31

I had a great time at Midas. ♥️ Thanks for fixing up my car and sending me the information via text, very efficient company. ✌️😉🤙

Pr
Review №32

I just have to say that I love this place! Sarah was fantastic!! They were so accommodating when I called on short notice and fixed the car one the same day except for one part that had to be special ordered but it was done by the next morning. They also gave me a loner car so I could continue on with my day!!! EXCELLENT JOB GUYS! THANK YOU SO MUCH!

Fe
Review №33

Any bad reviews you see here might have been from several years ago. Ever since I started taking my car to Midas, Sarah (I LOVE HER!) and Bruce have been very professional and of course, friendly in letting me know what needs to be done and so forth. Unlike other places where they try to get you to spend on things you dont need, this location tells you as it is. Bruce and Sarah run a very honest business over there and Ill definitely recommend it to anyone that needs some work done on their car.I had to spend a few extra bucks on new rotors and brake pads during one visit. After I told Sarah I couldnt afford it, she advised me that it needed to be done ASAP in order for me not to spend even more in the future. She told me about a credit card I could apply for and use toward the cost of replacing these items. I got approved right there and got the work done. Good news is that the credit card was interest free for 6 months so I ended up paying it off without interest.These people really do care about their customers and so I urge everyone to try them. I hope this review helped someone!

Ra
Review №34

Dropped my car off for a very last-minute oil change before a long trip and they were very accommodating. They sent a report of everything checked and did suggest some additional replacements which I declined for the time being. This is the first auto shop that has not tried to aggressively push additional repairs on me after I declined, which I greatly appreciated. Very friendly staff and overall a great experience!

WA
Review №35

I have been going here for years. Honest people and friendly. Very detailed about telling me issues with my vehicle and offers recommendations what should be done but do not pressure me on having to get it done at there shop. Time frame of getting my car repaired or inspected is reasonable.

Gr
Review №36

Originally went to the Jiffy Lube right by this Midas location, was over charged and not given the truth of the damage on my car. Here though they told me every problem with a friendly attitude and gave me a loaner car while mine was in the shop. Amazing experience and will definitely come here again!

Ju
Review №37

Always quick service. The longest I’ve been here was 45 minutes for an oil change and state inspection (at the end of the month, too!).. the quickest was maybe 15 minutes. Always pleased

Ay
Review №38

After being quoted $600 for routine maintenance from my dealership, I brought my car here for a second opinion. I set up an appointment that fit my schedule, and the day I went they were able to start on my car right away. They looked at everything the dealership said I needed, and it turns out they found nothing wrong. They were honest with me, which now makes me a loyal customer. I highly recommend them!

Ni
Review №39

Great experience and beautiful location, excited to see how these guys serve the community outside of excellent customer service!

Je
Review №40

This shop is top notch. Hands down, the nicest, most honest, organized repair shop I have ever been to. And now with text messaging alerts and checklist of car care?!? So great.

St
Review №41

These guys are great. Weve been taking our truck here for years because they have always be very helpful and honest. Its nice to have a place we can trust.

Da
Review №42

Midas Richmond (Willow Lawn location) is great! Sarah is great to deal with. They are all honest, which is hard to find today. They will tell you exactly what repairs are needed, and not try to upsell you. I have been going here for 3 years now and highly recommend it.

Ga
Review №43

This place is amazing. The staff are friendly, professional, and very informing. They do not just want your money, they let you know whats wrong and do not pressure you to get the work done right away or even with them. With all of these things being said, I do not think I will ever go to a different shop again. No matter if its the smallest thing. Hands down best auto shop in RVA. Thank you Midas!

Ch
Review №44

Ive taken 2 cars there for service and state inspections for close to 5 years. I would say that they are honest hard working people. I can work on my own car, as in my younger years Ive always owned less than ok vehicles. So, when a car shop tells me I need something done, I always have them show me the problem so I can verify/confirm that the issue is actually an issue.For the other reviewers complaining about price, thats just business. Its up to you to call around and find the best deal. I just think for what this place does, I might be able to find a better deal but I would have to drive all over the place to get it done. I would be lucky to get it back in 2 days unlike Midas Richmond.Midas Richmond - fast, friendly, honest and personable. Highly recommend.

Ri
Review №45

I was just getting an oil change on a friday before starting a 4hr drive. Sadly, I did not plan ahead and didnt have an appointment scheduled. I brought my car over and let them know my situation as it was already midday. They said they would do their best to get it done. An hour and a half later, I was on the road. Thank you for squeezing me in when I know yall are busy!

Mo
Review №46

Failed inspection for a rear axle leak and a transmission rear output shaft seal. The transmission seal isn’t a requirement to pass or fail. I searched these parts on several different websites. The RR axle seal, bearing and brake shoes online ranged from $7 to $18 and from Midas it $40 for the seal and the axle bearing and the brakes over $50. The labor was $200. I was told that I had to pay over $400 for parts and labor. I received a quote at a Firestone location for $175 plus tax for all of these services combined. The customer service at Midas was abrasive and I did not feel like a valued customer. I was overall unhappy with my experience here and probably won’t use Midas in the future. I will not recommend this particular location to anyone.

Pa
Review №47

Great place, always the best service.

Ge
Review №48

A very positive experience the associates were top-notched,fast and efficient...10 STARS!!!🇺🇸👍

As
Review №49

If I could give this place zero stars instead of one star, I would. They are scam artists and I would not recommend anyone go here. I recently got a state inspection and failed the inspection. I was told I needed both of my rear (rear Axel) break shoes replaced as well as my windshield wipers and that this replacement would cost me a total of $339.73 for parts and labor, plus taxes and fees. I was completely okay with getting the rear shoes replaced as well as my wipers fixed but I had the feeling that they were charging me a bit too much for the parts and labor. So, I took the fail sticker and began looking for other quotes. I decided I would change my windshield wipers myself and reached out to Firestone about my breaks. Firestone told me that I would be charged around $150 for parts and labor on my breaks so I jumped on that offer and took my car in to get the shoes replaced. Upon inspecting my car, Firestone explained that although my windshield wipers did need to be replaced, my break shoes actually DID NOT fail inspection. They walked me through the steps of checking my rear breaks and explained to me that they were completely within the confines of passing state inspection. The manager at Firestone explained that knowingly failing an individual for a state inspection is illegal and that Midas can lose their inspection license because of this. If they did this to me, I am assuming they are doing this to many other people (and from reading previous reviews, I know that they are). Please safe yourself time (and a boatload of money) and go somewhere else. Midas is forever losing my business and I honestly am disgusted with them. I will continue to spread negative reviews about them wherever I can so that others are aware of what they are doing. Have a nice day!

Jo
Review №50

Good service. quick and painless.

Ma
Review №51

The staff here are amazing. That is why I keep coming back. Everything is explained clearly and there are always coupons in their website you can use. The waiting area is very small. If you are waiting Id suggest walking to the mall or the Barnes and Noble as both are just a block in either direction.

Al
Review №52

I’m from NC, but I got forced into spending an extra night in Richmond, and coming here, by four failing ignition coils. The guys here went above and beyond to fix me up and get me back on the road as quickly as I could. Thanks!

Be
Review №53

Had a headlight replaced two weeks ago for inspection, that worked the night before. Now two weeks later that headlight is out. I was warned to not take my car there, because they always come up with things wrong with it so you pay more money. I will not go back there. I will find an honest place to replace my headlight.

St
Review №54

I love this place. everyone is always nice and super friendly. They make you feel welcomed. Along with great, fast service!

Vi
Review №55

I took my car in to be inspected. I had recently had all of my tires replaced so I was fairly confident there would be no major surprises. WRONG! The first issue was that Midas could not locate the tire key to unlock my wheels. The female manager told me they could change out my wheels from locking to unlocking at an expense to me of course. I was also told the technician searched the vehicle and the key could not be located. I went back to Midas to look for myself. The female manager there with me the entire time. I have to admit I know NOTHING about cars but knew the tires were recently replaced so the key had to be there. Once there I was informed that I would need a new power steering unit to pass inspection. That alone would cost me $1,300. Needless to say I was a bit more than frustrated and left with my vehicle and failed inspection sticker. Upon arriving home, my husband located the key lock right were it was supposed to be.... with the spare tire! The following day I took my car to another car repair shop with the rejection stick for all to see and repeated what Midas advised me. Long story short, I did not need a new power steering unit, merely the boot. My total repair cost, which included an inspection and an alignment was a grand total of $238. I will never go there again. I feel like they saw a sucker female coming and tried to take advantage of me.

Ka
Review №56

Major attitude issues

Ad
Review №57

I know these guys pretty well. They always have the latest equipment.Well trained sharp tecs.The deal maker for me though. Free loaner car !!! What ??I kept waiting for the catch. There wasnt one.Only negative Coffee wasnt the greatest.Apart from that these guys are on it.

KA
Review №58

My experience with Midas is always a positive one. I find staff to be professional and curtious at all times. They work on the vehicle in a timely manner, communicate any issues and provide suggestions. This particular location stays pretty busy so you may want to call ahead, but wouldnt you expect for a good business to have a high demand?

Ky
Review №59

I came in last minute to get an inspection for my car and Chuck and Sarah took great care of me. Chuck showed me my break line was leaking and tightening it for me which was the only thing preventing me from passing. I highly recommend this place.

Le
Review №60

My mom went today to get a oil change which she had previously received a free coupon and was told that she had a leak in her radiator and nail in her tire. We have been driving this car with No PROBLEM all of a sudden she gets on the highway to come home because she couldnt afford the $600 plus repair and the car decides to RUN HOT!!!!! I told her Ma if its a hole in your radiator they put it there cause we had NO PROBLEMS BRFORE GOING TO MIDAS she went to put fluid in the radiator to make it home and guess what we find the BOLTS were MISSING and the HOSE was taken a loose these people are trying to get over on anyone they can I wouldnt recommend them to fix a bicycle or my daughter frozen power car!!!!! We are definitely calling Corporate The BBB and the news in the morning I am pissed my mother couldve been seriously hurt!!!

El
Review №61

Nice shop. Fast service. Friendly staff. Convenient location.

Pa
Review №62

Great location good price friendly staff. No pressure

Su
Review №63

Man, I was really upset that I took my car in for inspection. The very first thing they did was scrape off the old sticker. Bend over....now theyve gotcha!!Then, after waiting nearly 2 hours, they takexme to look at the nearly 900.00 of repairs that I now have no choice but to do, now that theyve taken off the sticker.Funny thing was, 80% of the bill was a 250.00 muffler that took 12 minutes to replace, and charged a great deal more. I had 2 small holes in my exhaust that were hard to even see. The old guy wrenched and wrenched with a 2 foot long screw driver on my exhaust probably creating these holes.Then, I needed a wiper blade on the passenger side. At Advanced Auto, those 2 replacement wiper blade cost 12.00. Here is almost 50.00 for something that is installed in 3 to 5 minutes.I am very disappointed in the screwing I got here and will seek out a new place. Never Again!! Especially when they know Im caring for a stage 5 of 7 stages of alzheimers patient.Ive always considered the owner Mark to be fair, decent and honest. I appreciate his effort to help other, Ive always thought he stick up for the screwed people.Well, Im the middle class who is barely able to do what I can do with my mother in law. Hitting me with a 900.00 bill means we have now all got to cut back on medications and groceries.My exhaust was worn but still strong and wasnt hanging anywhere. I would have gladly paid for a fair deal.

Er
Review №64

Very helpful. Did a great job describing issues and discussing options for repair. Really cared about me and my situation.

Ar
Review №65

The guys were very professional, did a great job on timeThe rear driver side stabilizer link on my 2008 Honda accord had come loose and I had decided to get it replaced at this shop. I bought the part my self and had called ahead. They agreed to replacing the part with new one that i had purchased. Doing this, I saved myself a a lot of $$ as i had earlier called Honda dealership to see how much they would charge.

Yu
Review №66

Spent over $1000 on brakes and tie rods and one of the rear wheels is so tight is smells like its burning and so hot you cant even touch the wheel and the front end is shaking way worse than b4 i brought it in. Ridiculous. Dont waste your time here

Ja
Review №67

I was visiting a friend in Richmond and decided I should get an oil change before I road tripped across the country back home so I made an appointment here. Two hours after the time that my appointment was for they finally get to my car to start the oil change. When they finish they tell me that my air filter is dirty and one of my tail light bulbs is out and ask me if I want them to replace those. I ask how much longer that will take and they say 5 minutes. I figured the air filter would be $15-$20 and a bulb is $3-5 and 5 minutes of labor should be $20 at the most so it shouldnt be too bad and give them the okay. Well I was wrong. The parts cost what I thought they would but they charged me $26 for labor to replace the air filter and $15 to replace the bulb. The worst part is that the air filter was already removed because of the inspection that they do with the oil change and if I would have said no they would have put the dirty filter back in with no additional charge. In the end I paid and additional $75 to my oil change for what I could have done for $20 in parts, a screw driver, and 15 minutes in a parking lot somewhere. Moral of the story, always ask them for estimates on the work they try to tack on before you okay them to do it.

Pa
Review №68

Great Midas location in Richmond! The service at this location in amazing in every way. The management team takes the time to answer questions, explain the work performed, and even show you, in detail, why it is that you need the quoted repair work. Sarah was, by far, the most knowledgeable technician I have every spoken to. She gave me four options for tire replacement ranging from basic and economical to the highest end tire they had available. This location also goes above and beyond by allowing the customer to have a state inspection for only $10 and all, yes all, of the money goes to local charity. I will return to this location in the future for any automotive needs and would overwhelming recommend this Midas to anyone else looking for quality, honest service with a smile!

Cr
Review №69

Went there for an inspection on my 2016 Dodge Challenger SRT 392. When I arrived at 7:30 there were no inspectors there to do my inspection so I waited. Finally I was informed that an inspector had showed up to work. Then I wanted to watch them do the work but was told I had to stay in the waiting area. I went into the waiting area and watched from behind the glass. What I saw was absolutely apalling to me. There was an old big belly guy who walks with a limp walking around my car leaning all over it using my car as a crutch. This guy needed a cane and is not physically fit enough to inspect a car without leaning all over it. I aaked him if he could not lean on my car because its made of lightweight aluminum and he said he refused to inspect my car and I had to take it somewhere else and they had to put a rejection sticker on my car because he had already peeled my old sticker off. Needless to say I wasnt happy about the service I received there. One guy there was nice and he did a good job mediating the situation but the lady that wrote my order up was not polite and didnt even respond when I said good morning when I walked in.

Ja
Review №70

Very good place. Excellent staff. Manager Sara is very very helpful. Kevin is also very helpful.

Br
Review №71

Good service...fast....

Sa
Review №72

I am editing my review because Midas owner Mr. Mark contacted me with in 30 minutes of my complaint on the corporate website on Saturday. The manager called me in the following Monday ad politly and professionally corrected the situation.Polite employees, quality of the work is ok i guess. However I just do not understand why I am charged 149.09 dollars labor for a 15 minutes job I was escorted to my car and the employee explains to me that the mount needs to be changed to pass the inspection at 15:09 he explaind to me the charges. 20 minutes later he came and told me that my car is ready. I asked him about the labor rate he said it it 119 and some change. When I asked why I was charged 149.09 dollars labor if the job did not even take 30 minutes. He replied that it is set that way! And he said that they have the right tools to do the job. If so why I was charged more than what the job accutaly toke? He had no answer! Maybe You need to update the system that is set that way. You can investigate that if you wish.

Ma
Review №73

Friendly, professional, and just darn good. Love these guys.

La
Review №74

STAY FAR AWAY from this place!!! I went in for a simple plug repair in a tire since theyre was a nail in the middle of my tire. They tried to sell me a new tire! They lied and said that the tire was coming apart at the sidewall. Not true. This place is A SCAM to charge you for repairs you dont need!

Ah
Review №75

Great customer service, nice staff, they explain what’s the issue and how they can fix it, price of repair is not the best

cl
Review №76

Good service and knowledgeable staff

Al
Review №77

I brought my car in for an a/c repair and told them that on our last freon refill the shop notified us of a leak that would likely need replacement on the next refill. They ran the diagnostic and refilled the freon, saying there was no leak and charged me $300 for the freon refill (which is $20 to do on your own, so thats a ridiculous overcharge that I wasnt notified of ahead of time). I just had to bring the car back in because the a/c quit working in about a month and they said there was a leak and the whole system needs to be replaced, but not after they got the $300 the first time for doing nothing! I will never bring my car back there again.Also as to the review below about state inspections: Ive brought two of my vehicles into Midas in the past year and they do whatever they can to fail you. We had to replace the license plate light bulb too- which was $80 because of labor!

Jo
Review №78

Fast turnaround. Great communication.

Fe
Review №79

Friendly. Their mechanics know what they are doing. Great job.

Jo
Review №80

Always have good honest service from Sarah and Bruce. They are great with customer service.

Ni
Review №81

Absolutely FABULOUS!! Such an honest company!!!!!

Ke
Review №82

I had an appointment and I figured it shouldve taken probably no more than 15 minutes but I waited for more than an hour! Right from the start when I asked for conventional oil, the lady looked at me weird as if I was making a horrible idea. Later, when I was checking out, I had a coupon but she insisted I pay full price so I can get a coupon for a BOGO. Even though it probably was a better deal, I knew I wasnt going back. She even had the audacity to keep repeating that I was ONLY SAVING $4 and I dont even think I got my full discount.

Mi
Review №83

I went there a few months ago to get my brake pads replaced and was told they didnt need to be replaced. I went back last week and found out that the brakes were so worn down, that the rotors needed to be replaced as well. The work, which included an oil and filter change, cost me almost $1400. The next week, I noticed a creaking noise and discovered that one of the rotors was rusted. I took it back and was told the parts manufacturer sent one uncoated rotor in a box of coated rotors. They replaced the rusted rotor. I continued to hear a noise so I had my son drive me (I have trouble driving long distances) to my friends shop 20 minutes away. He found that a piece of metal was rubbing against one of the rotors and simply moved it. He also noticed that none of the brake pads were lubricated. I will never go to any Midas location ever again. I will just travel the extra distance to have someone do the job right. Its very clear to me that they lied about the brake pads being okay a few months ago so that they could charge me for new rotors as well later on. My son also found out from his autotech teacher that the owner of the Midases in this area is crooked. Im not the least bit surprised. I have a Midas coupon for a free oil change thats going right in the trash.

Li
Review №84

They are friendly, courteous, and dont try to pull the wool over your eyes.

ke
Review №85

Recently, I had a visit to MIDAS full check up and they charged me 145$ for the check up and surprisingly, Nissan official dealers could do that for 100$ only. Adding insult to injury, every part and labour they charge is more expensive than the dealer themselves. For example; a VIAS solenoid could be bought for 120$ with warranty, but they charge 200+ for the same damn part! My real question is why are you ripping people off?Luckily, I found way better deal and fixed my car costing 1/5th of Midas quoted price.A day light robbery indeed!

Wi
Review №86

Very friendly and helpful staff. Loved the use of a loner car while mine was being serviced.

Du
Review №87

They take pride in what they do to ensure your vehicle is well maintained.

Os
Review №88

Took my accord for new muffler, they said over the phone prob $250, then after looking at it said it needed pipe from the catalytic converter as the rest of the pipe was rusted out and it would be $784. Midas said they couldnt put a muffler on rusted out pipe. I took it to the muffler shop on horsepen and they put a new muffler on for $188 and said while there was rust on the pipe it was not rusted out.

Me
Review №89

Great customer service and informing

El
Review №90

Friendly staff, quick service, honest folks that dont try to trick you or make you bleed money

Ke
Review №91

Went here this week for a car inspection. When the estimate came back for over a thousand dollars worth of work needed, I immediately brought it to another shop for a second opinion. Not only was some of the work not needed, but the second shop charged half of what Midas was estimating for parts and labor. At the end of the day my total came to just over four hundred dollars. Ive had other problems with Midas in the past and this will likely be the last time I bring my car to their shop.

Pa
Review №92

Friendly, honest folks who do work in a timely manner. Not much else needs to be said!

Za
Review №93

Great service, good pricing, and excellent customer service, highly recommend

De
Review №94

Best shop ever! Wouldnt take my vehicles anywhere else!!

jo
Review №95

If you drop off, service may take awhile sometimes. Other than that this place is pretty courteous.

Gl
Review №96

Services was excellent.

Na
Review №97

Always friendly staff. Little bit of a wait.

Pr
Review №98

Great work price reasonable. No long wait.

Lo
Review №99

They helped me when my battery went out, eventhough they were busy!

Ri
Review №100

Great service and they help the community

Information
19 Photos
100 Comments
4 Rating
  • Address:5301 W Broad St, Richmond, VA 23230, United States
  • Site:https://midas.com/richmond/store.aspx?shopnum=3354&dmanum=728#utm_source=google&utm_medium=gmb
  • Phone:+1 804-554-5003
Categories
  • Auto repair shop
  • Brake shop
  • Muffler shop
  • Oil change service
  • Tire shop
Working hours
  • Monday:7:30AM–6PM
  • Tuesday:7:30AM–6PM
  • Wednesday:7:30AM–6PM
  • Thursday:7:30AM–6PM
  • Friday:7:30AM–6PM
  • Saturday:7:30AM–4PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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