You spend the big money for Lexus Quality, and then you end up having to replace all your interior panels because they literally melt, crack, and self destruct. I was such a fan until I bought my 09 IS250. Never again.EXPERIENCE WITH LEXUS OF RICHMOND:Every one needs to know and Be aware when you buy Lexus cars and services.I found out from online forums and groups that Lexus has extension warranty for sticky dashboard. i called Lexus of Richmond and gave them my VIN number. They called me after 6 hours and let me know that my car had warranty for sticky dashboard expires July 31,2021. They told me bring the car and we will take a picture of dashboard and sent to Lexus. I drove all way from Williamsburg to Richmond 50min to get there and They told me is not eligible because of REBUILT TITLE. This is not acceptable. I had a recall 2017 with this car and they fixed but that time they never told me this car is rebuilt title we cant not fix. When I provide them VIN number that time, they processed with this VIN number and was eligible AS YOU SEE ON THE PICTURES. Dashboard is sticky and needs to be replaced.Lexus has a campaign that replaced the dash and door panels that had this issue free of charge. Not sure why there would be any need to fix them by me at this point.Please look at the pictures and papers.

July 2019, I was told I needed a motor for my car. After going back and forth with the dealership I decided to go ahead with the repair. In total i spent 8,000.00. Thank GOD! it came with a 3 year warranty. Here we are year 2 and Im being told i need another motor! But here’s the kicker, I still have to pay close to 1600 dollars! I don’t feel it’s right, you would think Lexus would’ve done a better job of picking a motor! I could’ve gotten junk from a junk yard!

Margie was absolutely amazing! By the time I finished my purchase, I felt like a had a new friend. Her customer experience from beginning to end deserves 10 stars!Shawn, the finance manager made the deal happen in my terms ✔️ If you want a great car along with personable care, Lexus of Richmond is the place to go!

We are midway through the purchasing process with Margie and could not be happier. She has gone out of her way to find the exact car that we are looking for, in this tough market. She is knowledgeable, friendly and professional, with excellent communication every step of the way. Stay tuned for another review after we receive our car. I cant wait.

An Unbelievable Experience!!! This is my third LEXUS and my experience this time working with Rick Bernard was GREAT!!! I went to Lexus on just a “fact finding mission” one day and ended up with the best customer service possible! Rick gave me several suggestions and showed me several cars before I decided to purchase my “new” used car. Rick made the whole buying process easy for me and was able to get me the best rate possible! WOW!! Additionally, Rick made sure I was completely happy with my purchase and even had a young gent help me with my garage opener!!!!! I’d highly recommend Rick Bernard to everyone!!

Had the best experience purchasing my car at Lexus of Richmond! Margie is the best. Beyond grateful she was there making the process seamless! I highly recommend seeing her if you want exceptional customer service when purchasing your Lexus!

Purchased vehicle from Margie last month - she went out of her way to make it easy and comfortable for us while shopping with our young children, and her team stayed late on a Saturday to make sure we did not have to travel back the next day from Charotesville. Great experience!

We had a great experience at Lexus of Richmond from start to finish. In this difficult time of actually finding a new car to purchase, Margie Himmelstein came through for us. After a short two month wait, she delivered the EXACT car that we asked for. She kept us informed throughout the process and made the actual pick up day a very smooth transaction from paperwork to financing, purchasing extras and slapping our new tags on our new car! To top it off, Katie Johnson spent as much time with us as we needed to ensure that we were comfortable with the technology in our new beast. One piece of advice.... spend the money for the Mark Levinson stereo. Thank you Lexis of Richmond.

My sales person Margie Himmelstein was extremely personable and knowledgeable. I highly recommend her and this dealership. Love my new RX 450h!

Any time you purchase a car not from the original dealer they will always give you a list of things to fix, it happened when I had my BMW. However, Lexus is a dream car back from when I 1st knew about cars, therefore, I have to treat this car like a Million Dollars and make sure the work being done is #1. This location I heard about from close friends and family. They treat you like royalty. Tell you not only the bad but also the good and make you feel like youve done a good job by owning their product. They stand behind the work. Document and provide copies. Feed you and make sure you stay hydrated. The environment makes you feel like your in a star lounge and youre automatically at home and comfortable. Therefore, I recommend this location, brand and dealership for all your car buying and services needs. I will return and agree on their honesty and integrity. I put them to the test and they past. Glad to be a Lexus owner and glad to join this location of professionals of class and excellent customer service.

TOP NOTCH TEAM! I happened upon my dream car walking their lot, and was met by Robert Norton - he was open, honest, and informative from the start. And best of all, NOT the stereotypical car salesman of yesteryear - no pressure at all. He listened well, answered my questions with great patience, and went out of his way to ensure I had a fair price and that the car was in great condition before I drove it off the lot. He even invested time to show me all the pieces and parts of the car, and lent me a rental car while I was waiting for the car to be spruced up, as I had already sold my car to an online dealer. Long story short, I would buy a car anytime from this dealer and would always ask for Robert - hes a man of integrity and clearly cares about his customers! Thanks, Lexus of Richmond, for a great experience!

Excellent Service!!! I had Crystal Fusion reapplied to the windshield. The visit was excellent from the time we arrived until we left. After pulling into the service area, we were met at the car and directed to a comfortable waiting area. After a short wait, the service advisor called us to discuss our service. He made some quick notes, we signed and were seated again. We needed to review some technology features in the car, so the service advisor arranged for a follow-on appointment with technology after the car service was done. Katie (Technology) came to get us after the car was done and worked with us to reconfigure our cell phones to the car. We also had a short and pleasant visit with the salesman that sold us the car (David Mickens). I live in Hampton VA, but I prefer to come to Richmond because of the great service.

Every person I met was friendly and helpful. Everything was spotless, well explained and taken care of. We had a good experience buying our pre-owned Lexus. A special shout out to Margie who sold it to us.

Yesterday was a wonderful day. Harry is our hero. We love our Lexus RX450H, and apparently Harry does to, he always takes such good care of it. The only place we go for service (aprox 50 miles). Weve always had our SUV serviced here and they always went above and beyond.. We wouldnt think twice about replacing our SUV with anything but a Lexus from Richmond Lexus. Thank you Harry...thank you Lexus. Be safe.

Newton Rector and Craig Taylor were awesome. The entire staff and treatment that was shown was excellent!!! I love my RX350 F sport. I would buy again from them

Bought my 2020 ES 350 F SPORT here last summer and I, just recently, had it in the service department for its first 5000 mile check up. Everyone, right down to the valets are friendly, knowledgeable and helpful. Lexus of Richmond has won me over Big Time. Also, a big shout out for my salesman, Rick Fox. It was, truly, a marvelous, seamless purchase process. Thanks to all of you.

Top of the chart for service,dependability and courtesy.

Great Prompt, Courteous Service on warranty Recall, for Mcdonough Toyota, Staunton.

Taking my 5 stars back. I just got pulled for a bulb being out. I checked and Lexus NEVER fixed the bulbs! I paid 100s of dollars for light bulbs that were never installed. Yet Lexus claimed I needed those lights to pass inspection. They put the sticker on my car but didn’t fix the stuff I needed to pass. What else didnt they do that I paid for? I will be speaking with a manager tomorrow! Highly disappointed. I wouldn’t think a place like this would rob me and not even fix what I paid for.

Perfect, great staff nice service and competitive pricing. A real joy to work with....

Very Nice.. Clean and Professional 😁

Lighting the place love it to death nice Lexus area

Staff was very professional, the establishment was everything you would think a Lexus dealership would be...felt very comfortable waiting as my vehicle was serviced.

Our salesman, Robert, and technology trainer, Katie, were truly amazing! They were very professional and helpful and I highly recommend for future purchases!

There is always great service greeted with a smile and smothered with courteousness while sitting and waiting for my vehicle having a complimentary beverage and snack . WHAT AN EXPERIENCE. THANKS GUYS . IMAGINE IF ALL DEALERSHIPS WERE LIKE THIS WOOOOOOOW

Repairs are expensive (Its Lexus duh) but their customer waiting area and customer service cant be beat.

Nice facility and nice staff.

My family had a super positive buying experience recently with Lexus of Richmond. Robert Norton was our sales consultant and he worked with us on a price within our budget for a pre-owned NX. Even when I didnt expect to hear back from him on our price counter offer, he came back to us and said we value your previous business and this is what we can do on the price. Amazing!!! We are thrilled with the NX that we purchased from Lexus of Richmond and its probably one of the best vehicle buying experiences that I have ever had. Thanks Robert and Lexus of Richmond!

Excellent service, especially compliments to Michael Garcia.

Margie Himmelstein (Sales & Leasing Consultant) at Lexus of Richmond is simply amazing! I could not of asked for a better person to walk me through the process of buying and trading my vehicle. From beginning to end, she is beyond detailed and will make sure everything is correct and you are happy. Thank you to Margie and the team at Lexus of Richmond -- I will absolutely recommend and use again!

Clean show room but customer service was terrible. Technology specialists was rude gonna go to another dealership for service

The service at Lexus of Richmond was exceptional. I purchased a certified ES 350 and live about 500 miles away. Newton and Shawn were excellent in describing the condition of the car and making the details of the deal easy. Lexus valet picked me up at the airport and the technology representative demonstrated the cars features and set up the personalized settings. What a great experience. Thank you Lexus of Richmond. Highly recommend to out of town buyers.

In and out for service in less than 45 mins AND they tidied up and washed the car. Got to relax by the koi pond while drinking fresh ground Starbucks coffee for free.

Great service.

Exceptional customer service. I needed a loaner until my car was ready recieved one with no problem.

Absolutely Amazing customer service, knowledge and support!!!!!!! THEY truly went above and beyond to help us when my husband and I were stranded on the side of the road in Richmond, VA, while driving our 2018 Lexus RX 350 from Florida to NJ. I called Lexus of Richmond to have the car towed there for service. They were fantastic! !!!! They sent a service rep. to pick us up, they brought us snacks and water ( a 30 minute drive) and drove us to the dealership while our car was being towed. They brought the car right in to the repair shop as soon as the vehicle arrived and the Service manager personally updated us frequently about our car. The service department called in experts to find the cause of the problem. The problem was an incorrectly installed part ( installed by JM Lexus) in South Florida. Lexus of Richmond fixed the problem and we were able to get safely to our destination in NJ and then back home to FLorida! Lexus of Richmond is brand new, everyone we spoke to was outstanding! I would highly recommend this deanship!!!!!

Our car broke down traveling through Virginia from Pennsylvania. The service department was very booked up but were able to look at the car the next day after it was towed there. Diagnosed and fixed the problem which was a serious one. They went out of their way to get our car up and running quickly since we were stuck in the area without a car. Would highly recommend them for servicing your Lexus.

Great service!

As far as the service department goes there is much to be desired. I made an appointment a month in advance for my Lexus LS430 to get the park brake shoes replaced and state inspection. After they inspected the car they agreed it needed park brake shoes and they would have to order the part, it would be in tomorrow. Since i live 3 hours from this dealership i declined as i couldnt wait. That is the reason i made the appointment and described what work i wanted done. They charged me $400 to evaluate my park brake. I went home empty handed with my car returned to me in the exact way i gave it to them. Dont go here if you value your time, they wasted mine.

This location is the best dealership in the Richmond area. It has plenty of space for customer parking and the inventory is spread out and organized. Every employee is very friendly and helpful, and you get a sense that the turnover rate is very small compared to other dealers in the area.

Service Department = TOP NOTCH. Specifically, Mike Garcia took quick and wonderful care of my mothers car. And ONLY recommended what it really needed versus what the dealer$hip needed done.

GREAT Customer Service !!!!

Dale Farley (service rep) and Patrick (service manager) have been fantastic to work with. They provide a level of service, fairness, and honesty that cuts against the “service at the dealer” cliche. I trust them with the care of our Lexus vehicles in and out of warranty.Update 3/21: Dale is no longer there, but Patrick still runs the service department and the culture of integrity still shines through. Was helped most recently by Harry Whittington and I remain impressed with the level of service and honesty.

My experience with Lexus of Richmond is beyond 5 stars. The service team, especially Mike Garcia are AWESOME! I had them perform a diagnostic on my 2008 GS350 and was advised it needed a replacement engine as well as other repairs to pass state inspection. The repair costs far exceeded what my budget could handle. Mike Garcia went ABOVE and BEYOND as my service rep. Mike worked with me on repair costs and I was able to use a loaner car while my car was repaired. At times I was overwhelmed with the mounting repairs and costs. Mike showed empathy, patience and understanding during the entire repair process. I cant say THANK YOU enough to Mike Garcia! Thank you to the service manager and entire service department! The valet, the shop guys even the cashiers. Everyone was ALWAYS friendly and I was greeted with a smile each and every time. I can say I am a customer for life. I will recommend anyone that has a Lexus to go to this location. Thanks again!

My salesman name is Rob hes very knowledgeable & understands your needs

Steven Baker and the team at Lexus of Richmond made our buying experience easy and very pleasant. He somehow managed to make an often difficult process, not only extremely easy, but quite enjoyable! We will definitely buy from them again and recommend them to everyone!

For this being the only dealership in the area and so highly rated I’m pretty disappointed. I scheduled an oil change and an interior detail and was quoted $117 for the former and $125 for the latter. When I picked my car up my bill was $385 and the interior was very poorly detailed. The specific spot I had mentioned wanting cleaned hadn’t been touched and both dash displays had been skipped as well. No more dealership for me.

My Wife & me walked through the lot. Due to the coronavirus pandemic no sales personnel were on site. It alleviated some of the pressure sales reps present😀🚗

The best car service in Richmond!

Very Thorough. Fix or do exactly what should be done to your Lexus for great performance!

As always, Lexus provides courteous and reliable service.

The one and only place to go to if you have a new Lexus. Ive had 3 of mine serviced here and were happy each time. My family as had multiple Lexus vehicles and never once had a bad experience.

Its ok.

I have been here numerous times for service and they have never let me down. Today was no different. I thought there was going to be issues involving a wheel and tire replacement warranty that we purchased through another dealership but they got it worked out, replaced the tire that was damaged (had a screw in it) and got me squared away. Thanks to Michael, Chuck, and Patrick for being professionals and taking care of their customers. You guys sorted out the confusion and were more than accommodating.

Very happy with our service checkup. People are friendly and efficient. Young girl who helps with technology very pleasant. They seem to go the extra mile all around here to make you feel important. Thank you.

I just purchased my first Lexus after owning Acura vehicles for the last 20 years, and chose to visit Lexus of Richmond for service. My first experience with Lexus of Richmond was outstanding. From the moment I dropped off my LX570 I received a warm welcome, they provided their full attention, made me feel as though I am their only customer and I am valued as a customer. Craig Taylor, Daniel Dejarnette, and their team provided world-class service with talented and caring people. They were attentive to my concerns, went above and beyond to resolve any issues and keep me updated on the status of my vehicle, and the team had my vehicle turned around quickly. They clearly explained and articulated what my vehicle needs, delivered when promised, and never made me pay for a part or service that is not needed. These professionals exceeded all expectations, made me a lifelong customer, and I will certainly steer business their way.

Excellent service! Went in to get a recall taken care of and got a few other things done. They were very curteous and professional and when I got my car back, they had taken amazing car of it and gave me some unexpected perks. Thanks Lexus!

When you have your vehicle serviced and get the complimentary wash, be sure to check your floor mats. The last THREE times Ive had my vehicle in, the mats have not been secured, even though the Multi-Point Inspection Form says they have been checked. I notified them about this on the previous two occasions, but it is still not corrected. An unsecure floor mat could easily slide up on the gas pedal and cause havoc. Otherwise, todays service was fine.

I didn’t even buy my Lexus from them but it was still under Lexus warranty.. I bought my Lexus from hyman brothers less than 90 days they said it’s under bumper to bumper warranty for 90 days! It was the biggest lie ever I heard right after my parents said Santa is real !!! When I have a big problem with my car they said ohhhhh we don’t know read the paper work ???! (PS paper works said it’s under warranty) But after all that problems I deal with when I call the Lexus they were there for me %100!! Extremely professional and way better than my expectations!! They handed me another nice Lexus and they said we got this.! Wow that’s it ! Just a simple wow easy to explain it

Top Notch Dealership and Maintenance Service.

Good customer service ND friendly employee will recommend them

Very happy with service performed on my GX last year. Patrick communicated with me every step of the way. Better than expected with reasonable prices. Same price as the local mechanic closer to my home I regularly use. I do most routine maintenance myself, but will definitely bring my vehicle back here for anything I can’t do on my own!

I love this dealership! I am very sensitive to people keeping appointments. When I make one, I expect the service to respect my time and this is exactly what Lexus of Richmond does. Ive received service 3 times and each time has been wonderful. The people are friendly, the service is of high quality, the appointment are short, and my car is always happy after. Its a small thing but having free beverages and a clean comfortable place to wait is also a nice touch.

Thank you.

Wonderful service! Staff is extremely helpful. Would highly recommend.

Newton Rector was very knowledgeable of the vehicle I purchased. From the beginning to the end he went above and beyond to make sure the transaction went smoothly. He was very friendly and easy to work with. He treated me with respect and made every effort to meet my needs. Lenore Parker was very personable. She made the paperwork prrocess very easy and quick. I enjoyed laughing and talking with her during the process. Her personality is very calming to others. I thoroughly enjoyed working with the 2 of them.

Its been a while since I experienced great customer service, shout out to Service Dept. Thank you.

Excellent service and professionalism each and every time. They are currently renovating the main building and primary service area for anyone planning on going soon.

We were looking to upgrade our RX 350 and found exactly what we were looking for at Lexus of Richmond. We were greeted as soon as we arrived by Rick Bernard, who provided us with excellent customer service throughout the experience. The thing that we especially liked was that Rick walked us through all of the updated electronics that were on the car. He knew how to use everything and explained it so that we could quickly grasp how to use the electronics. He was very professional, pleasant and helpful throughout. We also received a very fair price for the car that we traded. The experience took a little longer than we thought; we thought we would test drive the car, see what was offered for a trade-in on our 2009 RX and, if we agreed, write the check and leave. While it took longer than we thought, it was well worth the time to really go over the car to make sure that we understood all about it. It was a great experience from Rick, to the delightful business manager, to the pastries and brownies. Thanks Lexus of Richmond.

Body shop was quick and fairly priced.

I have always been very pleased with the Lexus dealership experience. However, todays results were a little disappointing. Hopefully just a glitch...

Awesome service!!!💯

I was skeptical at first about looking at a used vehicle from a Lexus dealership, but was pleasantly surprised with the customer service oriented staff. Newton Rector went out of his way to make my purchase easy, quick and of good value. David made the paperwork seamless. Even though I am not in the market for a luxury vehicle, I was still treated like one. Not to mention that I really love my new vehicle!

Rick Fox (sales consultant) and Lenora Parker(financial representative) went above and beyond their jobs to make our purchase of 2016 Lexus very smooth.

After having spent many years in the car business myself, I found myself on the other side of the table having to purchase a vehicle. Lexus of Richmond was respectful of my time and made it a very smooth transaction. Justin and Shawn had the vehicle ready for delivery when I arrived and Maurice had the paperwork ready for me to sign. Thank you guys for a great experience!

Was not happy with sales rep. Went in to possibly purchase. He was more into making the sale, how much I was preapproved for, and which bank I was affiliated with. Never once provided me with paper information for purchase. And I love Lexus!! ☹

I want to thank Lexus of Richmond, especially our sales rep Steven B. My husband and I could not have been more pleased with our experience. From the very beginning test drive Steven took his time with us, explained all the features and never made us feel rushed or even like he was selling us on anything. After driving the RX350 I now realize that’s because the car really does sell itself. We felt no pressure when we left, Steven immediately followed up with the information he promised to provide. He was extremely responsive (I probably drove him crazy with all my emails), and professional, while at the same time very relatable and just all around easy to work with. I LOVE my RX350, and I couldn’t be more pleased all around with my entire experience.

Very Personal professional and accommodatingA dealership that take care of their clientele long after you purchase......a no nonsense approach to car buying. Facilities are great along with the staff. Justin (Sales) Was terrific.

One of best service departments I have ever worked with I have to thank Scott Winders and the mechanic who worked on my Lexus RX-350. Scott kept me informed while the vehicle was in shop and I appreciate his excellent service. Highly recommended I also work in the auto industry and I have to say this is the best service experience I have ever received! Thank you and Happy Holidays! - Peter

Exelent

We truly had an exceptional experience recently in our purchase of our new Lexus. We received the usual outstanding service from Rusty Miller. He knows his product as well as any sales person I have ever met. The trade in on our old Lexus was very fair and an easy transaction. Thanks to all of your associates at Lexus of Richmond. Steve Deal

Very courteous and professional service. Great perks like a ride to and from any location while your car is being serviced. People seem to really want to help you and make your experience the best it can be while you are there. Buying a car here is the same type of experience. Low pressure, good advice.

I had a great experience. Jerry was able to put me into an awesome vehicle, which I have had now for about 6 months. I have been in to have service (regular oil changes) 2 times and have found their service department to be top notch.I would recommend them to anyone for the good work and making my purchase delightful.

I went in for an oil change on my 2007 Mercury Metallic Lexus LS460, when a beautiful 2010 Mercury Metallic LS460L caught my eye. I was very reluctant to make a purchase seeing I had a perfectly great car. Needless to say Im the owner of a 2010 Mercury Metallic LS460L. It only happened because of how easy it was to work with Eddie. They gave me a fair trade for my car and made the experience fun and enjoyable. I love the car!

Ive only had various services done on my ES350 here but its definitely worth reviewing. The service department here is EXCELLENT. If you are ever questioning where you should take your Lexus....it would be these guys. Andy and Kyle are two advisors whom I have dealt with personally. Kyle really kept me in the loop with my vehicle from every installation or repair. I really value that and want to know what is going on with my car in a timely fashion. Andy was more recent (today). A nice gentleman who made sure that my car was looked at on short notice after a break down the night before. Even went out of his way to send someone to pick me up past normal times since I was stuck with no way to the dealership. Now that is what I call a grand customer service experience. I will continue to have my vehicle serviced here and hope that the great standard of service remains!

They did a great job fixing my car. Excellent communication with me throughout the whole process!

I was totally satisfied with my intended purchase of a Lexus ES350. Rick was car knowledgeable and patient in explaining features and the operation of the car. He made my wife and I feel comfortable during the sale process. In the service department, Robert was proactive in taking care of my additional feature installation. Excellent dealership.

They are very polite and great customer service. They will keep working on your vehicle fixing things until they find the real problem and oh yea....u have to pay each time

This was our third Lexus purchase and the first from this dealership. We were treated like royalty from the start by an exceptional salesman who answered all the questions we had. We had a good idea what we wanted when we made our first visit but that all changed when we decided to give the IS250 a test drive. We pick up the new car tomorrow and all the paperwork for the transaction has already been taken care of! Looking forward to the new car delivery!!!

I know nothing about Richmond Lexus but Lindsay Lexus is wonderful. Sorry the gentleman had problems attracting attention, but Id would have as I have done in the past and walked right in and asked for him and told them I wanted to look at the Lexus. Everyone jumped up and Ray Higgins was the gentleman that helped me for years. I Leased a 1996, 98, 2001, and bought a 2008 from Pohanka Lexus and then leased a new 2016 Lexus and i love the Lexus car, it is fun to drive, great people to help me Lease a car as Ray Higgins did. So I believe you need to open the door, walk in and ask for help and they will help.

I returned to my Lexus dealer to find out about options with regard to leasing a new vehicle. I presently have a 250h under lease with Lexus. Carla walked me through the entire process, including trade-in options, leasing costs, and two different models of Lexus hybrids, complete with test drives. She listened carefully to what my priorities were and tailored her comments and information to meet them.Carla was flexible with her own time in order to meet my schedule and worked hard to craft a financial arrangement that represented a win-win situation for me and for Lexus. When I combined her thorough and client friendly approach with my past experiences with Lexus (two different cars) and with Lexus quality, reliability, and fantastic service, it became obvious that leasing again with Lexus was the right choice for me. When other people ask me about my Lexus, I always refer to quality, reliability, and service. Now when they ask me about my new CT 200h, Ill add in the high quality sales staff, specifically Carla.

Came in with my car as a trade in and a letter from the bank showing I had a loan approved. Salesman didnt event want to entertain the idea of me buying a car from them.

Ron in sales is that guy!! Period!!

Awesome staff ALL around.!!! Come out and give them some business!! Thanks Newton and Maurice

Great selection of vehicles and great service.

I am now driving a 2013 Lexus GS350 F Sport thank to the team at Lexus of Richmond. I traded in my 2010 Audi A4 and I am so happy I did! The sales process was extremely professional and I got the exact car I wanted. I cant say enough positive things about everyone at Lexus of Richmond!

I love everything about Lexus of Richmond.

If you want to get your car serviced at a place who genuinely cares about your needs, this is the place to go. I have scheduled the wrong services plenty of times, and even if its less work for them, they put me first. Have saved on plenty of unnecessary work. On top of that, you can always rely on a follow-up to your visit, even if you have some concerns!

HORRIFIC EXPERIENCE! My wife and I recently visited this dealership with hopes of leaving with a new vehicle, but instead left feeling extremely disrespected. The Sales Manager has NO business dealing with the public and Lexus of Richmond should be ashamed of this poor representation of such a fine product.

Lexus Dealership are always professional and courteous. I also like that they offer snacks while you wait.....coffee/capp machine and desserts. The detail shop is excellent, my car was looking like glass when they were done.