I was so impressed with the people working at this location. My 5 year old son is obsessed with Pokémon and was talking everyone’s ears off in the store about Lugia. The manager was so sweet and made him a little goodie bag with Pokémon promo cards and my son was so excited. Made my day too.

Its always fun shopping for games at GameStop!

A lot of sales. Well kept store w/knowledgeable sales associate; polite and patient😊, (not pushy/paranoid).

Great customer service, game selection kind of lacking but it is kind of everywhere at the moment.

Love my Gamestop!!! Shareholder and faithful customer. Went for a ps4 controller they didnt have it in stock. Neither did best buy or Walmart. Its all good shopping here for yoyr gaming needs is still better than waiting 3 wks for amazon to deliver

Had the game we wanted. Very friendly staff

Ive always had a good experience at this gamestop. I live near raytown but I usually do my shopping in Lees Summit or Overland Park, but this GameStop has always had what we needed and been very helpful. With three kids and a husband that love video games they can be high maintenance as far as what theyre looking for, and this GameStop always leaves us satisfied.

Knowledgeable you ladies great help for a old man

I experienced what I believe to be discrimination I came in to sell a ps4 pro and was turned away because of what seems to be “bug droppings “ I took the ps4 elsewhere and received 140$ for it.Honestly I’ve bought and sold with Greg for a while I thought this was very unreasonable, I don’t have problems with pest, rodents insects exct”. So I know for a fact there where no bug droppings in my system however in Greg’s “experience” they were bug droppings and apparently there’s a store policy against that ses Greg, how ever I did sell the system and won’t be coming back to GameStop I had similar experiences’ @ other gamesstop locations and believe I should spend some where else.

If I could give it no star I would this establishment is selfish and doesn’t care about its customers. I would just go else where

👌

Cool, smaller selection of used games than i wanted but it IS right after the holidaze. Friendly and clean.

.....cant put my finger on it

Held back a PS4 controller until I could get to the city and pick it up.

Great place, everyone was friendly and helpful.

My first time in this location, as I drove out to make an exchange. Sabrina (I think!) was super helpful and got me in and out quickly. I will definitely consider this location in the future! Also seems very tidy and visually pleasing, as opposed to my more frequent Gamestop location. :)

This company is a big joke! I bought for my kids for Christmas a switch game lost the Receipt I am a pro member and it’s supposed to keep track of your last five purchases and this is not on it. They won’t let me trade it in and get a different game because it’s still brand new in the wrapping. Won’t be back here. There are plenty of other places to buy games from.

The folks in here are always friendly, helpful, and knowledgeable. I enjoy the atmosphere as someone who is not an avid gamer but just buying things for his ten-year-old. The only negative I really have is that they rarely have pre-owned versions all of the games we really want.

Usually this place is great but the woman I talked to on the phone was telling me that when my order comes in for store pickup that I won’t be able to get it because they “won’t have my info”....which is confusing but okay. She told me she must be confused and I said I guess so and she hung up on me.....so.....terrible customer service from whoever the heck that was....

I’ve been coming here for a long time so I’m a member when I return something but don’t get founded back my credit I’ve paid for the membership smh this is a reason lots of people stop going to GameStop cause of the shady business acts.

Great staff and very nice. Aren’t super annoying about pushing preorders or rewards.

One of the best game stops around! The cashier working last night was super sweet and helpful. Preferred GS to shop.

One of the few places to visit if you like video games. Very knowledgeable staff. Will keep you entertained with their gaming exploits. Great spot for nerding out with other gamers. As great as the staff is it still sucks when they follow you around the store constantly.

Karen was really about her stuff! Went in there to sell some games and she was really helpful not only with the sale, but with every other preorder, and game question in general! Quick service for sure.

Just no....

This GameStop is great. The staff were all helpful and friendly. They have a decent selection of games, gaming accessories, and collectibles. Its also conveniently located next to restaurants and a grocery store if you need some gaming fuel!

Stopped in to my local GameStop while out running errands last weekend and wanted to comment on the patience I witnessed from both the associates working- especially Candice.I think pretty much everybody has come to terms with the fact that GameStop doesnt pay anything close to retail for used games... everybody except the neighborhood methhead, apparently. Despite having more than two customers finally get fed up enough to say something to him, he still felt that making a scene about the $1,000 a month he spends there was going to get him a better offer for the game he bought the day before and only took the plastic off so he could bring it back.Anyway... point is Candice did great with her customer service game, just sucked seeing someone up against something where there wasnt an obvious Win, figured Id chime in with a judges opinion from the field.

Very rude employees. They did not have what I asked for even though their website said they did. I suggest going to the Gamestop on Noland road in independence instead of this place.

The employees very help and knowledgeable of all gaming systems and games.

Theyre so helpful especially to my 7 year old who likes to ask a bunch of questions and not to mention they have layaway!!!! Plus theyre really cool!!!

I know how you all make your money (Thanks for deleting my review) you guys sold me a game ALREADY USED I should add my total ended about 18 dollars a couple days later I went to return the game I didnt have all the equipment that the game needed they said I could only get three dollars in store credit... HOW? the game was not new... It was used...not even played and in perfect condition and i could only get three dollars in store credit I think not... You guys need to make it known that if you return the game you wont get the same amount back that you paid for it. IT NEEDS TO BE SAID it should be policy to be told to the customer so they know what their wasting their money on. By the way if you delete this review I will be calling your corporate.

Awesome selection and great customer service, although they need to have at least two cashiers even on Sunday. The service could be better and faster, all gamers want to get a new game, pay for it and hurry back to play it ... Not wait. Just a suggestion.

If your selling make sure to have all parts and pieces does give good money for selling of items never traded in but do get good deals.

11-30-2019 Jacob who works at the game stop in Raytown Missouri on 350 highway gave me a Xbox game instead of a PlayStation game. I did not check my bag like I probably should have, but forgive me for thinking they were competent enough to actually put the right game in my bag. So when I try to bring it back the same day within an hour, Jacob the same guy that sold me the game, the same guy that put the wrong game in my bag, refused to do even exchange for the right game. How about you guys just do the right thing Since you guys were the ones that made the mistake. Instead All they could do was give me $10 for a game that I just paid over $30.00for one hour ago. This whole store is a joke, it’s trashy and the employees can care less. The manager acted like he couldn’t give me a minute of his time. He was trying to avoid the whole situation. Great management.

The guy working behind the counter really knew his stuff. Very knowledgeable. Great place!!

Very rude. Ignorant to how policy works. Ive seen a lot of crews come through this location and hands down worst

Employees are always so helpful especially for me Im kind of video game illiterate but my son is an avid gamer

My experiences here are always good ones! The staff here are always friendly and helpful, even when theres a crowd! I would recommend becoming a PowerUp Rewards member, because the membership gets you more for your trades and all preowned games are discounted for you. Only thing is that the store is a bit small, so you may be in for a tight squeese when theres more than a few people in at once.

Cool layout workers well informed and very attentive

Good to go since they are having a sell buy to games get one free...

They were very quick to help me and I got in and out pretty quickly, which was the goal this visit so I was pleased.

Was greeted upon entry and the staff was helpful

Always love coming here but spend way too much time and money ;)

Freaking gnarly theyre doing an amazing game sale with buy 2 get one free (probably because theyre going outta business) but still aye

Friendly staff and great selection of new and used items.

Not very good, two sales person mumble when they spoke. And couldnt tell me about the xbox 1x. Very surprising

Customer service is great everybody is very nice

The younger gal working there between the two girls that were working there was very friendly and helpful and went way out of her way to explain needed information that older lady was snobbish kept saying thats not totally correct and was totally inaccurate about one of her so-called thats not totally correct statementsAs I was saying the younger one was very helpful friendly and courteous and she made the sale

Candice was awesome. I came in just about at closing cause i didnt look at the time and she was very polite and helpful. Walked out happy as could be and my kids loved thier surprise!

I love this GameStop especially this one guy named Greg he always is there and I see him at GameStop almost every day I go

Confusing. I came in to get a game, and I left with a different game because I wasnt sure if the game I wanted contained the full game on the disk or if I had to download the whole game. The staff werent helpful in answering my questions at all.

Called up just now spoke to Greg, I asked about the price on something and Walmart was substantially cheaper in knowing that they price match I asked about it and he said go to Walmart that’s not how you create business

Its my local video game stop shop right now. I dont sho often but when i do they are very helpful and even let me know what deals Ive accumulated through my pro membership, which is pretty cool cause they didnt have have to inform me. Pretty awesome shop.

Love this location! They have the best marked down fan collectible stuff!

Very good service staff offering help and suggestions at any chance they had.

I get all my games there..Love this place.

This is one of my favorite gamestops out there. The only thing that sucks about it is the fact they usually have only one person working at any given time.

Grumpy service. Had my trade credit stolen from a scammer who used a weakness in GameStops customer service system. Neither the store nor the national customer service line cared at all. They did nothing to get my money back, and nothing to the person who stole from me.

Bad customer service, rude, not willing to help

I love this location, the employees have always treated me with respect and helpful seevice since before i was a regular there.

Always friendly & products are up to date & also in stock. The staff is knowledgeable & helpful.

Love getting games from here and good customer service

Greg was really helpful with getting me in send out with what I was looking for

Well assistant manager Candice.. I hope you being extremely unprofessional, disrespectful and rude about a couple of very simple questions I asked when picking up my new copy of FC5 was worth losing my business... Although you as a company may not care very much.. Ive been a long term customer of this store and company since you first opened up and hardly ever have had an issue with management or employees there, and certainly not enough to leave a Google review. I will be taking my business to Best Buy from now on.. At least when I go there all the management makes me feel welcome and act like they actually want to be there. I will also be leaving a review with the information on the receipt to better personally explain the rude and snobby experience ASM Candice presented to me in just the few minutes that we were there. Well Done!!

Its a fun store with people who know about games and they dont presher you to buy anything

Good service

Game prices are too high. All the other junk they sell is poor quality and overpriced.

Didnt have some items I thought they should of had then

Nice selection of games and very knowledgeable staff.

Wow i got such good deals and the customer service was amazing

Bought a refurbished Xbox 1x the lady working said “if it’s that big of a deal here “ and slammed the controller on the counter after I complained that they gave me a controller not capable of 3.1 mm jack I will never go back

This gamestop in Raytown has the rudest employes and they sell junk

Needs new management! Badly!

Sell junk refurbished equipment and very ignorant employes at raytown mo

Yoooooo! Best time Ive had in a gamestop in a LONG TIME. pretty cool place

Charged me for a warranty when i didn’t ask for one and then had no explanation as to why

Decent collection of TV console games, not a lot of handheld games though.

Great store for gamers! Helpful staff

Guys know there stuff didnt have any problems in and out

Great prices with a wide selection of games and accessories

I give it 4 stars. All in all this is a great store. I only have one complaint. This seems to be the only gamestop where i continuously keep getting handed new open games because the case needed displayed. However once a game is opened and has fingerprints on it its used. Im not paying full price for a used Game. Also there has been 2 games Ive bought just for the DLC and the codes didnt work. Im not asking for a discount I just ask when they have a sale on a new game they should make sure its stocked. And not with just the open disc

Way over priced. The worker gave me a nasty glair as if I should know everything about Play Station and everything they sell is $1-$20 more than every where else.

Fine smaller GameStop.

Knowledgeable, friendly staff and a great selection of consoles, games, and accessories.

Ive never seen a bigger mess in my life! To be un-named this locations gamestop manager(s) is just outright rude. They are condescending to their employees in front of customers, they are even more condescending to their customers in front of employees and other customers. I dont know how many times Ive seen it or have been a victim of this, but if I had a penny.... lolThen when something should be done it doesnt get done properly because the franchize cant lose someone or doesnt want to train someone else. I get it, being a manager of a particular store is very stressful and I understand that people have their good days and their bad days but when you act like that every time a recurring customer is in your store then maybe something should be checked on. What is even worse is when there are multiple people saying the same thing.Its not just this location, Independence has a manager who is like that who Ive personally seen chase someone out of their store, hoped in their car and followed the customer....The Westport branch Ive seen the same type of attitude.

Very fast customer service, no waiting time

I have recently recieved horrible customer service at this location. I do not know of the employees name for she did not want to share. She argued with me as I wanted cash back instead of store credit for a returned game.It is very possible that ive mistakenly answered yes to her question about wanting to recieve store credit, yet in this 100 degree weather, I exclaimed how i could have made a mistake; yet, she continued to inform me that the process to cancel the transaction was very intricate. Her attitude is what prompted me to write this review. All in all, I love Gamestop and will continue to be a valued customer, but ill have to change stores to avoid that particular treatment.As she has stated, she does not give out her name but did inform me that the store number was #7661. Today, Thursday the 21st, around 4 pm.Thank you

Service was spot on! Store was clean. Staff was knowledgeable.

Always get my games from this store. The Manager Ashley is awesome, as well as the other employees that work there.

The staff was very polite, knowledgable about the products, have me advise abiutbthe video game and attempted to save me money and time. Ill definetly go back to this location.

Decent prices, staff was a little short...

Workers were nice and helpful even tried to save me money

Good place to get used games for Christmas birthdays

A lot of games and nice people

Its a good place

There is a lady that works here that is always incredibly rude and I dont know why she hasnt been fired yet. She works all the time and makes it an awful experience. Dont go here.

Gotta love gamestop.

They do not take ps3 games no more but they still have the game I have on there shelf from yesterday

Never too busy, staff always ready to help.

I felt rushed. The staff was not patient allowing my family to shop. We felt very rushed to make a purchase