Makayla was amazing!!!!!! Ask for if you need assistance with you’re service. Very professional, courteous, and efficient. Absolutely the best!

I came out of T- Mobile office in Raytown. With anger because of the long wait. I was there to pay my cell phone bill. There was not enough staff to attend the customers. Kids were running around the place. The technicians did not look like pro but instead looked more like apprentice. After that I observed I became frustrated and for a moment thought about cancelling my contract and go elsewhere for cell phone service. I would think that there should be attendant designed for those paying their cell phone bills away from making them waiting alongside those who purchasing and or starting new service. That very store needs restructuring for better customer service and experience. Determine when your peak hour starts and staff the area with skilled staff rather than unprepared, untrained, apprentice like atmosphere that I witnessed today. Your staff are respectful, well mannered, and courteous though but the above need attention. You can also installed payment machine for even better service. Thanks.

We went in today with an agenda. We were able to accomplish everything without delay. Jeff was amazing!His personality, knowledge and genuineness was superior to others we have encountered. Made the transaction effortless. Check him out...Update: Had ANOTHER awesome experience at this same store. Steph, Sage and Alex were tremendous. This place is outstanding. Do yourself a favor and stop by!

The rep Nate at T-Mobile is an outstanding rep who goes above and beyond. T-Mobile, Nate needs a promotion and a raise. Somebody get that man a corporate position a promotion and a raise ASAP as soon as NOW. Thank you again Nate for helping me. Stay up and stay blessed .

Worst customer service experience ever! The reps were rude, disrespectful and the product is terrible. I had to return to the store 3 different times wasting 4 hours of my day because they don’t know what they are doing. One of the employees raised their voice to my father and I when all we wanted was our old phone reactivated after their piece of trash free phones didn’t work correctly. They don’t have their own data transfer and the minute our contracts are up we will be leaving!

A couple of years ago, I stopped going to this T-Mobile location, because the guest service was always horrible. Recently, we purchased new phones through the website, but we needed some help setting them up and swapping numbers between old & new lines.Nate took care of everything we needed, didnt try to upsell us, and made a call to the corporate service line when there was a glitch that he couldnt handle at the store level. We appreciate Nate and will give this location another chance when we need something else in the future.

Isaiah was the best yesterday! He is knowledgeable, patient, and respectful. He anticipated our needs and answered our questions. His personality also made an experience that is usually annoying, (started a service and getting multiple lines set up, devices bought, ect) not so annoying. Isaiah was upfront about everything. I hate being suprised with hidden fees, so we appreciated his honesty. I will probably be back to start up the internet for my home thanks to him. Please take care of this employee beause good employees are hard to find and keep.

Rick is the absolute best of the best! He was very professional and knowledgeable and delivered very quick and easy service. He was very polite and kind and told jokes and kept things fun. He always managed to address every person that walked in even while helping me and I can appreciate that. He was able to help me with my problems with converting from Sprint to T-Mobile. He had all the answers and was able to get me a really great deal/data plan. If you want excellent quality service and want to deal with a guy who knows his stuff. Ask for Rick, you will not be disappointed. 10/10 would recommend him and will definitely buy from him again!

Service was fast this time even though there was a crowd. I was really pressed for time and the speed today was right on time!

It still takes forever to do an ESN swap and transfer from one to the other but John did good job, and worked as fast as he could. He was always polite.

T mobile has the worst customer care ever native- 6 stars please dont spend money with this company.

Isaiah was good and very patient !

Received great customer service while there to purchase a new phone.

They were great and Mrs. MARTINA WAS THE BEST!!

Been waiting for over a hour 🙄 even after being signed in, customers came in after me an were helped

Martina did a great job and helped me out a lot.Thank you Martino!

Great customer service with John

Service & knowledge was outstanding

Nate and John were amazing!

It was a late Sunday evening with a little wait time but we was treated like the first ones in the store. A lady name Leah took real good care of us and was very nice with a wonderful personality!

I went to this T-mobile location because it is the closest to my home to return a mobile hotspot that did not work well in the area I live. Turns out the rep I spoke with on the phone, Jenuel, was completely wrong and you cannot return devices to the store you have to mail it back. Also, I requested that the line assigned to the hotspot and the installment plan be canceled because there was no need to pay for a device that doesn’t work. She ensured me that the line and the installment plan had been canceled, and that I would no longer be charged for it. However, when I went into the store the rep told me that the line had NOT been canceled, and that I still had to pay for the device because I was out of the 30 day cancel period. I was extremely upset and began to become rude to the, in store representative Makayla, who did not deserve it. I was just very frustrated due to the misinformation that happens with T-mobile all the time. Makayla behaved like a true professional and remained kind, respectful, and compassionate regardless of how I was acting. T-mobile as a carrier deserve a 0, but Makayla as an employee deserves 5 stars and more.

John was so helpful!

Very helpful and nice

Had the best experience even during this pandemic Chris (manager) made us feel very warm and welcome. He was very interpersonal and took the time out to resolve all our issues. I love this store!

Rodney was wonderful and a big help!

My visit was amazing. Chris and Jake were very helpful at explaining the features of my phone and also helping me set up my phone. I also was aware of how they treated the other customers in the store as well, very personable and friendly.

Received good service

Crowded and busy but great customer service.

All the staff at this location are a pleasure. Seriously.Patience, professionalism and positivity is the theme in this store.

We went in for the tmobile sync up drive and my husband said they were so helpful. They were helping multiple customers and the manager came out to the car to help set mine up. Bryant is SO polite and respectful. Best experience weve had at any cellphone business.

Pretty nice place! I went on a Sunday night and it was awesome cause not many people were there at all! Switched over 4 lines from Verizon to T-Mobile, and the lady who helped me out was nice and very professional! I would definitely recommend this location for people who have had problems with long line and rude associates in other locations! Thanks for not being like the last cell phone stores I’ve been in!

They r misleading over sell u about done with t mobile

I have been into this stor MULTIPLE TIMES, walked around for about 15 mins and never even was GREETED. They lost a customer strictly on customer service. At least greet your customers so they know you acknowledge they are present and will be with them shortly.

Jason from T-Mobile is the man. Ive been following this kid for 9 years since he started @ Cricket. Big time passionate guy and anyone want great customer service see him. He will make sure 6oure taken care of and even call you and give his personal number. Hes amazing. Im really give 5 stars to him not the store.

I was tryin to make a waranty exchange on my phone because of its busted USBc charging port. I was told I couldnt do it because of a Chip int eh screen. Said chip was the microphone. DO NOT SHOP HERE

Got charged a $20 fee when buying a new phone sales person didnt mention it. I told her what phone I was interested in and she doesnt ask any questions just went straight to the back and grabbed one does my phone come in different colors? Then she opens it up puts sim card inside and says heres your phone.I think she was more interested in the coffee she just bought and gave one to the other employee but could not even remember what coffee she just bought.

Rick was super nice and helped with my issue

Dam good people work hear

I really had good experience at this store. The staff were very knowledgeable about the product and took the time to research my account to make sure I received the best deals. Thanks to Ashley I received much more than I expected, thanks to Daija I received a larger iPhone. However if you do not have the time or the patience to wait on GREAT customer service then do not stop by this T-Mobile, you will have to wait because they are QUITE busy but the customer service is off the chain. I will wait as long as it takes great job ladies.....

Used to be a good store no longer. They dont even pay enough attention to customers to make sure they post proper prices. Dont just take my word for it go to Raytown Unleashed and see all the other people who agree.

The team at Raytown is amazing!! So much better than the team last year.A++ to Bryant, Nick, and Jack for their customer service

Its ok at times ...I like T mobile...but could use some work

I love this location the workers always been very professional. I nothing bad to say. They will work with if you want the help.

Courteous and knowledgeable

Great service after multiple visits. They were happy to help out even close to closing. They went above and beyond what they were required to do.

AVOID THIS LOCATION!! Store manager is rude, condescending and has no accountability. I love T-Mobile; pay over 3600 per year for service and have purchased several thousand on devices.On July 19 we purchased a phone and paid an upgrade fee of $20, not charged if we purchased on line. The manager at that time promised to credit my bill for this fee by noting my account and applying the credit on my next bill. My August bill didnot reflect this credit. When I spoke with the new manager Bryant, he did not offer to research the matter but stated that was something previous manager promised and offered no solution unless I came into the store. Further he had a condescending demeanor. And when I was in store on August 23 to make a purchase, Bryant still refused to help with the credit and maintained a very inappropriate attitude. At no time did Bryant attempt to offer a solution. It seems he is only interested in making sales and being impressed with himself. Again I would recommend not going here for your Tmobile needs.

Came to the back for interview all went good. Then say Ill definitely give you a call then he did saying they were going to set up a second interview saying we would love to have you on our team. Waited a couple days then called back to see when the second interview was he said he still hasnt heard back. Youre wireless vision managers are a joke dont tell someone you got the job then never call back!!

I guess Im not the only one theyre telling to pick out $250 in free accessories. They know this guy was scamming people. Hes no longer a Rep in this store. Oh, I wonder why. I was told over the phone and when I went to the store that they dont use the word free in that Store. Well in 2016 they did. If youve wrong someone, dont play dumb. Make it right!

Such a fun and vibrant location to be. I love the team and their attitudes

Very helpful and extremely kind!

I had a very pleasant experience at this location. Jeremy was exceptional!!!! I was throughly expressed with his ability to multitask and provide excellent customer service at the same time. Great work young man. A+++

Staff is absolutely amazing! Treated like family. The sole reason, outside T-Mobiles stellar deals, to make this store your new go-to! Check em out!

Not just bashing the store. Customer service at this location is not acceptable. I actually had a staff yell at me AND representative on the phone. Told rep on the phone they didnt know what they were talking about, when trying to resolve an issue with purchasing a new phone. He was so indignant that other staff and customers had to stop and pause. Whats worse is not a manager addressed his display. Not my first time observing inappropriate behavior with staff...with no curtail from a manager. Try another location if you need decent service.

I was greeted immediately at the door and was told that there was two people ahead of me, so I walked around looking at phone and I watched as a older white man with two African American children in tow came and went through the same process and sat down near the front by the counter. Long story short they helped him and didnt even acknowledge I was there any more. I left and lodged a complaint with corporate.

I love this store! I rarely write reviews, but after several visits, I felt like these guys deserved a review. Over the years this particular store has been able to help me with any problem Ive had. Ive had much better service at this Raytown store, than I have had at the Independence (291 and 39th)store. Thank you and keep satisfying your customers.

I was especially pleased with the Raytown salesman that took time to come take the names and service needs of customers waiting and also promptly took care of those only needing to pay their bill.

This store is so feaking awesome i love the great costumer skills Bryant has great customer skills and very helpful when it comes to the public and the workplace is clean

Brian and Mariah was awesome! They were very informative and helpful! My faith is restored in Tmobile! Thanks guys!

Kyle is the man!

I went to the store to have my phone replaced, or so I thought. Elizabeth went through all the motions of ordering the phone to be sent to me next day, but I didnt receive anything! I called the store to see why I had not received my phone, they say they cannot verify my account unless Im in store. I was told to call T-Mobile. I call them a phone order is no where to be found????? When the phone rep called the store she said she was hung up on! Finally I was transferred to the iPhone tech people. She was very nice and apologetic she ordered my phone read me all the disclosure that was supposed to be read to me even in store. Had no clue about a warranty service fee! Anyway the iPhone tech people got it taken care of. I called back to the store to let the store manager which was busy with a customer, so A manager mike got on the line. I let him know about my experience he began to try to cover up for the employee. Saying things were timing out then. Well why does the notes say I was verified by my ID UMMM... No I wasnt I just gave my phone number. Why did I not receive a receipt saying my phone was ordered? Why wasnt certain disclosures read to me letting me know there was a warranty service fee? Just all around wrong which is why I hung up on the so called manager, cause I know a cover up when I hear one. Get it together.

Kit was SUPERB! I was a 13 yr veteran of Verizon and Kit did a WONDERFUL job answering my question and concerns and got me to actually switch over to TMOBILE. Kit thanks for being so patient and helpful. Keep up the wonderful customer service. Wonderful young lady.Lastly, the manager Bryant is the Best, he also helped me with all the questions I had. Greatman and keeps such a busy store moving. As soon as you walk in they greet you and let you know whether they have others in line ahead of you and they will be right with you. Keep up the good work Bryant. Im sending people to the Raytown TMOBILE store.

Had the wrong prices sitting out in front of the phones. They had them out there all day long. It wasnt until I went to purchase one at 3pm that they realized it and Tiffany told me specifically that she was off today prior so nobody did it. They refused to honor the price they had advertised . The store is gone downhill literally no customers service. I wish I would have read the reviews but I thought so I shopped here so long even though its been awhile that the store would still be decent. I guess since new Managements taken over its not

Jason from T-Mobile helped me out so much when I was in need of assistance. I can always count on him when I need anything. Hes so loveable. ask for him

The representative Jordin was outstanding and efficient. Knowledgeable in what she was telling us. She gave us great customer service. I will definitely recommend this T-Mobile location to everyone. Thanks Jordin!

They was very helpful I got another phone too thank you t-mobile

Bryan was very helpful and understanding. He was patient and knew how to multi task.

Took good care of me

Tmobile on 350 is the bomb

Switched to T-Mobile today from Sprint. Love the service I got at this loacation. Very friendly and great environment.

Ive been coming to T-Mobile for 11 years and every time I come and have the best service they take care of me for whatever I mean so I would recommend five stars for this place and Ill always come back

I had excellent help, explained things clear and with me I can maneuver things a lot better.

Waited 40min as staff small talked with each other and customers of other staff. Line continued to grow with no sense of urgency. Save your time and find a different location

Was incorrectly informed about the switch promotion. Costing me over $300, really wish I didnt switch now. Store and its employees are as useless as an ejection seat in a helicopter. Good luck! ☺

Love this place. Always great service! Brad and Jason

Always helpful.

Amazing store and great staff! Jason and Jordan were phenomenal

Unfortunately, a few dishonest reps give the whole store a bad rep, for me. 13 years with T-Mobile, and got completely messed over the first time using this location. Stuck with items that were to be removed, and refunds not applied. Terrible experience. (And I dont typically leave bad reviews of anywhere!)

Great experience. Nnamdi was so helpful. I would highly recommend this store!

Jason from T-Mobile was amazing. Has the most patience ive ever seen, explained everything to us so there was no confusion. This guy really knows his stuff and you can really see the passion he has while he works making me and my family laugh. I will be coming to this T Mobile from now on. Thank you Jason from the Raytown tmobile.

Dont have T-Mobile but went in for advice and questions about my current phone for technical issues and they helped me right up even tho I had someone else. Love these guys

Jason from this location went above and beyond the call of duty, I was very satisfied with the service I received...

Good customer service shot out to miss Kit and Mr.frid

Friendly knowledgeable. kit was great she was able to get all my information off my old broken phone

This is the second worst store for T-Mobile (40 highway in independence is#1)Ive ever encounter.They are so slow. Waiting for over 45 minutes, with 4 people (customers)..Unbelievable, T-Mobile need a secret shopper so they can can see how poorly their stores are ran!

Went in to trade up my phone. Sales guy said they had promotions going on an they had bundled packages for free worth 200. All that had to be paid was the sales tax. I asked again, Free? he said it was, i said cool, as long as i only have to pay sales tax and the rest is free then Im good. we picked out three things for my bundle. Looking closer at the paperwork at home I noticed that he lied. I was charged for everything. I brought it all back and he said, its spread out over 24 mths, its like its free, your bill is still lower. Not the point. i dont like paying for something some salesperson lied and said was free. I was going to be charged for over $125. worth of stuff because he was lying and wanted to make commission. Then he tries to put it on me as if I didnt understand. Trust me. I understood. And he was deceitful. When I said I would speak to the manager about it he just said, do you just want to return it then? Still talking to a manager about this. wonder how many other people have been lied too? Are they taught to lie to make their sales?

To any and all T-Mobile customers BEWARE OF THEIR TALK, BAIT AND SWITCH TACTICS. I have been a Customer of this company even before they became T-Mobile (i.e. Aerial - more than 20 yrs.) Went in June to 1st see about a new battery. They dont sale them. Decided on a new phone since I was going out of town in 2 days. I paid off the old phone. Their employee (MICHAEL) told me I could get several items for free. I was in the store for more than an hour. I was told FREE at least 4 times. Well low and behold - when I received my bill -yesterday- the items did not show up as free. Charged for each item. Called the store and was finally connected with the employee who sold me the phone. His claim was I never said free! I told him you did and I was going to contact the Missouri Attorney Generals Office. His response again was I never said free and I could come in and look at the contract. (BUMP THAT.) Instead of going in (because I was already totally pissed off and there was a very strong possibility I was going to kick his ass and tear up the store). I called the Customer service number. The Customer rep totally listened to may complaint, and helped to resolve the issues and situation. After talking with her, she made me feel like I was a valued Customer. She appreciated my longevity with the company. (THANK YOU C.) I want everyone to know, just because you are the Customer - DONT THINK YOU HAVE NO RECOURSE WHEN YOU HAVE BEEN TAKEN ADVANTAGE OF AND HAVE BEEN WRONGED. I work hard for my money and dont appreciate being taken advantage of or lied to. I know I am not the only one. Alex J. is another Customer. Where there are 2, there are many more. BEWARE!!!!!!!!!!!!!!

I love this store. Bryant was amazing!!! Walked in with a problem and he solved it right away!!!!

Love the service. Good customer service

If you need help with your phone or need a new phone. Go to this store. The manger there took the time to understand my problems and fix them. I guve thus store a 10+

What a phenominal store and staff! Always willing to help you with your needs!

Great, quick service. Ashley, Darren, Mike and Caleb are always ready to help me out!

Best service from manager Jason and taking care of my needs

Good people working there. Thank you

Really willing to listen and try to help customers.

Nice store, friendly staff but its always WAYYYY too busy.

08-11-16I had to go to TMO Raytown again as my new Tab E showed up with a bad SIM card. Low and behold I walk straight up to the counter and there is Whitley! She gave me a smile and asked if I got my phone....she had me in and out in under 5 minutes problem solved. So...when the place isnt packed and youre not in a hurry she did a great job! Bumped this up to 3 stars and will update accordingly..I went to the store 2-3 weeks ago with a question about the new sw update. Whitley advised I was eligible for a new phone for zero down. I passed as my Note 4 is fine. But then TMO came out with pre-order for the Note 7 with free Gear Fit2...yea..sounds like a good time to upgrade. I went back to the store Friday the 5th and asked for Whitley, she deserves the sell. They put me on the list but no one went back to tell her I was in the store. After 15-20 minutes I called for Whitley from within the store. When she came out to get the phone I flagged her down. She informed me she was working on a stack of paperwork in the back and would get with me when she could!! No BS! Then she decided she would just be back in a few. 10-15 minutes later she was busy with another customer and finally a young man came and told me she had handed me off. After he was on the phone for 30 more minutes I had had enough. I went to the 40 Hiway store in Independence and Edward got me taken care of and a free Tab E! Go see Edward!!

Run and run fast. T-Mobile stores and TMobile service is horrible!! I will be switching to Sprint tomorrow!! Save yourself the headaches

Mariah was very helpful and knowledgeable!

These guys are awesome! Friendly and helpful! They make it a pleasure apposed to unpleasant!

Excellent Service! Thank you Bryant.