Seriously like the best music shop, time and time again, it really shows how great Travis and his gang over there at the Rancho guitar center, I’ve been coming here for YEARS and brought my son in the other day and was helped By Jeromy, Michael, guitar department guy who was so coolToo and I feel terrible for forgetting his name, in his name tag was like shredder or something badassAnd MY GUY TravisTalk about music specialists in every departmentHelped my son pick out his drums and a new amp, I neverDo reviews eiws but when I do there for someone who really deserves it, this place rocks ! Thank you so so much for the service and just for making my family’s day and the wonderful vibes !

Place was clean nice staff

Clean store. Greeted when I arrived. Assisted by friendly and knowledgeable staff.

Ugh selection of music toys :)i love this place and always impressed.

Great customers service returned my fast n quick in n out which I like

The employees are great here. Everyone has great knowledge about the items in the store and they always find a way to help you. There are rental equipment available upon request I believe and there are plenty of items to browse. I heard people trying out the drums so feel free to try it before you buy it. The DJ section is always kept well organized too. Trusty Guitar Center for years.

I just got My MPK mini. The 2 young guys at the register are very Helpful. 👊💯🎹🎼🎶

Great location. The staff are always friendly and willing to spend time with you. Great customer service.

Good selection, easy access, but high retail prices. You can hold and try out many of the instruments, which often makes the trip there worthwhile.I bought one of their store-brand portable keyboard stands in a new box. It was not as well built and certainly not as easy to assemble as the high end name brands yet was also in the same price range. I only bought it because they didnt stock the high-end name brand model I wanted. I needed a stand that night. I will not buy Guitar Center store brand items again.Workers were helpful IN the store, but on the phone the ones I spoke to were flat out either lazy, incompetent, overworked, and otherwise unhelpful. I asked them whether a specific item, by make and model number, was in stock and whether a demo instrument was available. The first woman put me on hold for over 10 minutes and never came back to the phone. I called a few hours later, reached another female voice, possibly the same woman, and she gave me bogus information. She simply did not listen to what I was saying. I called back several hours after that, reached a man who understood what I wanted but gave me the wrong info on the items status. He and the woman or women seemed rushed, too. I dont fault them for that as the place can get busy.Their return policy is good, but read it closely before you buy.

Very happy!! We needed a Acoustic guitar gig case as soon as possible and called a few places and couldn’t find them called this place and they had them, when we went in we decided on a hard case which was not that much money and was beautiful the sales guy was incredible and the store is clean and well stocked and well educated staff

Friendly and very professional people. They were very knowledgeable about their products and I felt comfortable shopping there with masks 😷 and social distancing. Happy customer!! 👍👍👍

This store is generally geared for beginner to intermediate players. Selection of accessories and strings are limited to a few manufacturers. Personnel are friendly and helpful.

Very nice employees and great selection.

Very good customer service. Great electric guitars and mikes collections. I noticed limited collection of keyboards and classical nylon acoustic guitars though.

I found myself here, after going to another GC location, as well as another big music store nearby, neither of which had a great selection for the price, nor good customer service.My experience here was great. Sales rep Erik was helpful but not pushy, and he helped us find a great starter acoustic guitar for my daughter. Selection and ambience was great. Id drive past my closest GC to return to this one.

First time there and Brittney helped us. She was super helpful. She helped my daughter pick out a fantastic starter set up on a budget. Thank you Brittany 😊.

Finally great service from.caring people. Most of the time I would get terrible service but lately thanks to a few new employees its been looking great. Keep it up. Cheers.

Ive been to a few Guitar Centers I er the past few weeks ( I program a radio station) and the chaps here were super friendly, knowledgeable ( unlike the one in Hollywood) and a pleasure to deal with .Will be visiting this location again .

Its always good to visit an old stomping ground. Nice to be back in a creative atmosphere again

Great experience- Angel, was so AWESOME and extremely professional. I am a professional musician just passing through on business and was extremely impressed with Rancho Cucamonga’s staff. Bravo!! Thank you, Angel ROCKS! Christian

It was cool staff are helpful ppl playing instrument and were awesome.. recorded a friend on the drums and the play back we heard some interesting Xtra sounds that we didnt pick up in real time..

Its a little lonely, but youll get a deal ands its a fully stocked guitar center store with all the trappings, should I even write this as. Eyeing some gems

This is a place me n my son go to it OUR time spent together. We can spend hrs there just going through every guitar before he finally found one. The customer service is awesome I havent had a bad service there there always friendly n helpful.

Guitar centers usually look good and are clean. Problem is, they are nearly always populated to some extent by noodlers who *never* buy anything, preventing any actual buyers from hearing an instrument they are interested in. Every dept., it is consistent, every guitar center I have been to. Used instrument selections are often small, more are online, so one must attempt to find a near match at a local store. Employees can be helpful when not busy.

Eric (Viper) was very helpful in picking out a starter guitar for my wife.

I had help from aka viper! He was so awesome very attentive to detail and helped me pick the best guitar for me! I’m trying my best to learn it is harder than I thought! But he played us some really good music and it inspired me a ton! Thank you to viper! Trying out wish you were here by Pink Floyd! You’re an awesome guitar player and more I’m sure! Thanks again :) also... yes my fingers do hurt xD but worth it

They have everything you ever need to play music! Great customer service too! So go buy some instruments and start your band today!

Its always a pleasure to shop at this store. Its easy to sell, salesman Tracy was very pleasant and helpful.

Awesome experience. Derek was very professional.

Guitar Center used to be an exciting place. I was just there yesterday. The sales representative in the pro audio department should have been a little bit more professional. Instead of ignoring the customers waiting in line while he helped one customer. He could have said. I will be with you shortly. Instead he just ignored us all.

Mostly improved since having very little inventory due to COVID-19, but the percussion department lacks inventory. Pretty depressing walking in there. They need new equipment and allow people to play with atleast fake drum sticks so there can be life in there.

Dat Boi David man keep up the good work

They had what I needed and great price

The staff is super helpful especially the main maintenance guy, JD super good and at fixing guitars he’s fixed Some of my guitars multiples times I definitely recommend taking it to him if your guitar has a problem

Staff was extremely nice and helpful, Reasonable prices, and they had a wide selection of colors and sizes.

So I go & checkout & my card gets declined TWICE!! JEREMY JOHNSON says dont worry and calls the bank for me and things resolved within the next few minutes! This young man went out of his way to resolve this stressful problem for me.Not only that he was super knowledgeable & he handled 3 more customers simultaneously while he delt with my BS lol. Do yourself a favor & ask for Mr Johnson, if hes busy please wait you wont be disappointed.💯

Great customer service by Adrian in the DJ department, very helpful!

These guys are in a league of their own. Very helpful, knowledgeable, and awesome customer service. Thanks again guys

Eric, my guitar associate, was amazing with his knowledge and sharing his musical skills. He knew appropriate musical terminology as well as having had excellent composition skills/guitar chops. This guy was so very helpful and spent about 45mins with me as he tried out a product he wasnt to familiar with. He was open and honest about that part of his time with me. This guy deserves mucho credit.

This place is cool. u can test everything .

Ordered my new 1959 Lazarus hereAsk for Nick Jones he Rocks!!

Being a long time Guitar Center customer, purchasing thousands of dollars in guitars, keyboards and equipment, I find the lack of customer service at this store,, is getting worse. I went in to buy a simple volume knob nut for my grand daughters electric guitar. While waiting for an associate at the repair desk, I clearly see a compartment with alot of old hardwarel, as well as the nut I was.looking for. When I finally get assistance, the guy checks with their guitar specialist and tells me the nuts only come with a volume control assembly l, but that I could go to Ace Hardware and find one. Which they do not have the thin nut required...True FAIL at Customer Service!!!

The staff were awesome! They educated me and spent so much time with me making sure I got what I came for. Love those kids! They remembered my name when I came back!

Guitar center is always a blast, if you love instrumens then its tha place for you

Fast service. Helped me the whole time I was there,

Love this store, love the fact that you can try almost anything before buying it

Great customer service. Prices are competitive

Very helpful and lots of cool instruments

Favorite place, Im a kid in a candy store...

Everything here is to expensive nice staff. Clean store

Went for a bass guitar. They had a set with Amp and cords for a great price. Very helpful staff.

J.D. fixed my guitar and it sounds so glorious!! He’s so nice and chill and he answered every question I asked.🤘🏼

I was having issues with the warranty on my Gemini speaker and was getting frustrated. Alex the manager explained everything to me and also came up with a solution and I left a happy customer. I will definitely bring my business back here. Thanks Alex

Great customer service thanks Travis

The sales people are great not pushy but definitely there when you need them. Thank you Angel!

Brittany was Amazing she was so patients and found everything I needed ! She hunted down all the boxes in the back to find drum set I wanted. Special ordered lefty guitar 🎸 plus another guitar, straps, stands, pics all with a beautiful smile....Brittany Rocks my 3 kids are so thrill about X-mas! If you shop in Rancho Cucamonga the staff is Awesome all of them my youngest kept saying he couldnt believe how nice everyone there was !

Favorite music store to go to. The guys, and gals are always helpful. even when they are short handed they get things done and tend to customers asap.

Taking account of what were going thru with the covid19, I say this place is managing as good as you can expect.

I hadnt been in a guitar center for several years. Mostly because Im a left handed player and they rarely stock any substantial lefty guitars and their customer service leaves a lot to be desired. I went in today because I needed an item and didnt want to order it online and wait for it to be shipped. I was shocked to see how bare their guitar selection was for right handed players. They mostly had budget guitars and even then there wasnt much to choose from. Likewise the amplifier selection was sparse. I realize the pandemic has impacted the supply chain but it was in stark contrast to how Im used to seeing their stores present products. They also seem to really be pushing lessons and have re-purposed a lot of their floor space for lesson rooms. I know they have had serious financial problems over the last few years and it really starting to show.

Drove from Corona to Hollywood to purchase a Nord Stage 3 Compact keyboard they said they had in stock. They Lied. But, thankfully Sam Ash, right across the street, had 3 of them in stock!

Great place with nice selection. The guy that helped me was a nice balance between helping and letting me look.

This place has all sorts of musical gear. They had what I needed, and the employee that helped me out was really nice and genuine!

Great place to get the things you need and questions answered from the best associates around. Thank you guys for having what I needed and helping make the experience truly amazing.

I come here for drum stuff and they always have the basics. Look at their website for the best used gear deals.

Got an emergency amp for a gig I forgot about in mere minutes. Best costumer service at a guitar center. Their techs are great and friendly, employees always there to help (love the guy whos also into pop punk), and they have a wide selection to choose from. Definitely made my gig better!

Great service costly wat can you excpect... chord budy 50 $ .. with book and device.. more inventory for type of guitar spanish..

Very cool sales people. Very professional. Ill go back!

Place is great but lately no drum tech or real low staff.

Bought a plug I needed for a project 90 percent cheaper than any other store. Not related to music

Amazing Staff. I have a lot of respect for these guys. Knowledgeable professional.

I got a great Drums set for my son. Im so happy for the awesome service

Very clean store. Very very knowledgeable staff in drums!!! I love coming to this location.

Awesome place love it here...staff is really help thanks

Beautiful store. Kept clean, and all the musical gear is treated with respect. Staff is kind and helpful. All around great place to be

This socal music store has a little something extra for those on the look out for a not so usual selection on guitars.

Recently purchased a guitar here, and I love it. Ryan, the salesman who helped me was knowledgeable and friendly, super happy with my purchase. There was a small issue with fret buzz, but JD the guitar tech fixed it right up. He does some amazing work, and even if you buy your guitar elsewhere you should take it to him. Hes straight up, no bs, and a true craftsman. Repaired my acoustic a few years back which ultimately led me back to this guitar center to purchase my first electric. He fixed that buzz no problem. Big shout out to him! Also Nick another salesman is very helpful. He wasnt my salesman for this purchase, but he has helped me in the past and knows his stuff. This guitar center is great 👍

Im a guitar addict so I have bought 4 guitars from here. Obviously due to the pandemic you have to wait in line but what can you expect ? Its for the safety of the employees and customers. So no need to complain there. If you want to get in the store, arrive early.As for the online orders, Guitar Center does a good job in having the product ready for you. I have waited maximum 15 minutes for my instrument and other ordered parts to come out to my car. The employees are very respectful and professional.

Came here with a musician friend to grab some accessories for her guitar. Helpful and knowledgable staff made the trip fast and pleasant. Prices are very fair for the quality of the equipment being sold.

They have it all and best customer service! They can order if need be right there for you also. I have a Cajon, so need that option.

Great spot. Helped me find my favorite guitar

Sales staff knowledgeable and very helpful.

It is really sad watching guitar center go out of business. Its gotta be management because I watched the employees enthusiasm go down hard over the last 10 years. Yesterday I went to buy a guitar, never once did someone try to help me with that but their manager seemed to have all time in the world to scold my on the way I wear my mask. Sorry Im not gonna be scolded by the receptionist at guitar centr

A little bit tucked away but they were plenty staffed, I went to the dj section and the associate there was very helpful in his explanations and what he offered matched what I was looking for. Would go back again

Better selection than a few other stores Ive been too.

Very helpful staff, very informative on making purchase of music equipment. I Love this place.

Thanks to angel and viper, great service

Honestly Ive never really had a problem here except when they dont have specific items that I am looking for. Otherwise than that I would recommend musicians to shop here.

I took my sons guitar to Guitar center to have a string replaced on his guitar. We talk to a tech JD. He checked the guitar notice some details on it and he fixed for my sonWe are very pleased with JDs customer service and his good attention to the small details. Thanks JD.

Placed an order online on 10/23. The website said that the item was in stock and ready to ship. I was told that it would arrive approx 10/26. I checked the status today and it shows it will be at the store on 11/3. I tried to cancel the order but they wouldnt let me until the store receives it. Very disappointed with the customer service.

The guys at this Guitar Center are nice and helpful. I have a pair of speakers that the Aux plug didnt work and Stop by this Guitar Center to exchange them and they didnt ask for that much just the Receive and Place were I got them at.

Never place a special order from this place. They will screw it up. Never again!!!

I usually get great service but not today.

Not good ambianceVery silent

I went to trade in some gear. Staff is great, always fantastic dealing with like minded musicians. I decided to buy some gear with my trade in money..... pleasant surprise I did not know. When you trade in gear you get a discount on the new gear you buy that visit. I saved $20... Win win.

Very helpful staff shoutout to my boy viper

Awesome place, VERY helpful

They let you play all instruments with makes you buy them.

Ahhh... Music is life.

The staff was very kind and helpful. The store is easy to navigate and theyve taken excellent precautions to keep contact limited

It was a pretty rad place, i checked out the vinyl section, hung out around the pianos and keyboards, it was wicked. overall cool place.