Genuine Auto Glass
430 N Meridian, Puyallup, WA 98371, United States
Genuine Auto Glass
Review №1

Had some bad luck in Portland, Oregon on our way up to Seattle. Someone broke into my 4runner but genuine auto glass fixed it up. In a very timely and professional manner at a reasonable cost. Thank you and appreciate you guys greatly!

Review №2

Jay was very helpful. Got me in and out very quickly. Good experience and will go back.

Review №3

Incredible experience! They were able to get me an appointment within 24 hours and their military discount actually left me speechless. Staff was incredibly friendly and the windshield was replaced so much quicker than I expected. Highly recommended especially for military.

Review №4

I needed a fresh ding fixed and just couldnt pay over 100.00 that other places charge and April from Genuine contacted me to help me out, they were fast, affordable, professional and the waiting area was clean and spacious. I will totally be going back the 2-3 times a year I seen to need to.

Review №5

These people here were phenomenal. I had to give a 5 rating only because 12 wasnt available. I went for windshield repair and 1 hour before my appt. They got me in and out before I knew it. Great staff and very accommodating. Thank you all for the wonderful experience. I highly recommend genuine auto glass .

Review №6

Justin was just here (again) this time he did my personal car.He has been here before taking care of my work trucks and as always he did an AMAZING job!He always calls ahead when he is on the way which is much appreciated.Thank you April, Justine and the whole team at Genuine Auto Glass for taking care of us again!Ryan T. Owner SUNCO Window Cleaning-

Review №7

I had to order a replacement window a few weeks ago. At the time of ordering I was quoted just over $2000 for the window - today when they called they said it was an additional $200 more and the person who quoted me must have made an error. They would not release my vehicle until I paid the full amount. They really need to quote correct prices upon ordering verses changing it once the service is complete.

Review №8

This place was great! Super fast, super friendly and they even put my good to go pass back on the windshield after replacing it! Its the little things!

Review №9

They did not take the time to do it properly. They hurried and brushed away too quick. Poor customer service. The lady in a Puyallup branch is very rude. They refused to guarantee their work for rock chip repair.

Review №10

Bill and the gang are awesome, caring, conscientious, they are always willing to help, and they always do the right thing.I take all of my vehicles to them when needed, & I have no qualms in recommending them to anyone and everyone.Thanks to the gang at Genuine Auto Glass on merdian.

Review №11

Amazing service!! The owner Bill is an awesome genuine guy! There was a small miscommunication to where Bill the owner addressed the situation personally & handled my situation above and beyond! I am very thankful to be treated like a important customer. Thank you again!

Review №12

We were early, and they took us right in, were quick and friendly!

Review №13

Awesome place to do business! Quick and easy

Review №14

I always like to support the local businesses and these guys have amazing prices and are friendly and fast. They repack my windshield and I didnt notice a flaw in the glass until rain season. The flaw had nothing to do with them, it was just flawed glass and they were very helpful and they graciously replaced my windshield for me under the warranty. Took less than an hour! Highly recommend!

Review №15

Fast, courteous and friendly. Thank you so much!

Review №16

Brought my car here to get the windshield replaced. When I was calling around for quotes they were one of the places that a live person answered the phone and didn’t have to go through a long phone tree. They were the cheapest by like $200 than all the other places I called. I was in and out in 1.5 hours. Staff was super friendly and the technician was great! I’ll definitely be coming back here since my windshields attract all the rocks on the road. They have multiple locations, give them a call when you need a windshield replaced or fixed. Place is awesome!

Review №17

I showed up with a star in my windshield with no appointment. They were able to check it out and work on it, squeezing me in even though they had a full shop. I appreciated the great customer service and would recommend them in the future. If I do need a window, I will go to them.

Review №18

Great work at a fair price!! Make sure to tell them your insurance agents name, even if not using insurance to fix your glass, for a considerable discount if your agent is on their referral list!

Review №19

Every single person I encountered was very friendly. Both on the phone and in person! They did a great job in helping me on what they felt I did and didnt need based on my concerns. And even gave me insight/knowledge on the chips on my windshield.

Review №20

I just went in to get some glue I need it and they were awesome Im glad I went in there and if I ever need any more actual work done to a vehicle Ill definitely be going to these guys was just there for a few minutes but walked out feeling great

Review №21

Great service. Very helpful. Thank you!

Review №22

Good friendly service. Good food

Review №23

Dropped in while driving by and was helped immediately and quickly. Front desk were very helpful and nice!

Review №24

I had tried to call safelite but they were booked out for a week and I remembered my husband had my windshield replaced here. I called them and they got me in same day. It took less than twenty minutes and they didnt charge me for the rock chip. Awesome service!

Review №25

They are amazing . Job done right the first time. They are kind friendly and very respectful. I would recommend them to everone who needs a windshield or stone chip fixed. Thankyou so much.

Review №26

When it seemed every glass shop in my area was weeks out they was able to get to me right away! Given the unique circumstances of my rear window replacement they where able to make a plan and execute it in a timely manner! The staff was professional while still being down to earth! I would definitely recommend them and use them again! They also support the US armed forces which was/is a plus! Thanks again!

Review №27

Everyone here is professional and not trying to overcharge you, just fix the problem. Definitely recommend !

Review №28

I know it is Covid times but when I made my appointment to get my windshield replace they did not inform me no waiting in there lobby and would take up to 2hrs. If I had known I would of had a friend pick me up and drop me back off when ready. Instead had to stand outside in the rain. It would of not been that bad but I have a bad knee and to stand on it for that long it was killing me later.

Review №29

Today, Genuine Auto Glass was able to do a rock chip repair on my windshield in record time. As a walk-in customer, I was at this location for less than 30 minutes, which went by ridiculously fast. The staff are friendly, sincere, and professional. They treated me like a regular, and I was definitely surprised that they even vacuumed my car during the repair! You wont be disappointed.

Review №30

Very nice job

Review №31

Puyallup store was awesome. They were quick and professional. Happy camper here!

Review №32

I need to say a MASSIVE shout out the the Vice President(Jeff) of the company!! He reached out to me with an apology and asked if he could make things right. My vehicle was fixed today and he covered all costs. I am confident in saying my initial experience was a one off with this company! Thank you again!I needed to have my rear window replaced. I have had good experience in the past however this time was horrible. They broke my rear window wiper and called to inform me and instead of them fixing it, I was told it was enviable and that they was fix it AT MY EXPENSE!!!! Are you kidding me! Then I was was quoted 280 ended up costing 313. Then I get into my car and the seat is moved, leather is dirty and volume on the radio is cranked... I am shocked that the level of unprofessionalism! Would not recommend

Review №33

Got the run around for over a week than got. Appointment got there and was told they dont reseal windsheilds. They new what i was coming in for. Wasted my time

Review №34

Genuine Auto Glass is a top notch company! I was greeted in a friendly and professional manner, the check-in process to have repair work done was easy and the work was completed quickly and properly!

Review №35

Great service with ding getting repaired in 20 min while I waited.

Review №36

Do not go here! i had windshield replaced here and it leaked and got my head liner soaked... had them warrantied it because i was only in for a week and first rain fall it leaked, they said they only warranty it once because it has silicone... if that was the case then theyre the ones that did it. luckily its not leaking now

Review №37

Incredibly grateful for this shop. They squeezed me in on a Saturday (I called Friday afternoon) after getting my window smashed. I arrived 30 minutes after the original appointment time because I went to the wrong location but they still got me in even though they were slammed. They were so friendly and did a great job. I 100% would recommend them.

Review №38

Extremely pleased with the service and customer care here!

Review №39

Great service

Review №40

They changed the windshield in the driveway at home. Perfect changeout, no errors, rapid completion. Contactless. Superb !

Review №41

Quick and quality service

Review №42

Genuine Auto Glass is fast, efficient, and fairly priced. I have used them twice in the past two months. I have a 2015 Ford Explorer. They were very knowledgeable regarding the specific windshield needed for my make of vehicle. The quote I received was also less than the another place I called.

Review №43

Best customer service even though they couldn’t fix my cable regulator they were so nice and apologetic about it . I will definitely come back for future window repairs. Keep up the great service!

Review №44

Great customer service, quick rock chip! Just beware of the parking lot

Review №45

My Genuine Auto Glass experience was Great! My companies car window was busted open the middle of the night and robbed, so I had to get my passenger window replaced. The receptionist Jennifer was very helpful and compassionate towards my situation. They were quick and efficient, and they did a superb job and were very friendly. Highly recommend to anyone in the same pickle.

Review №46

Great service and speedy! I took my car in to get a new windshield and they were calling me telling me it was installed 40 minutes after I gave them my keys! 10/10 recommend. Very sweet receptionists too

Review №47

Friendly customer service, overpriced glass,willing to work with insurance companies . They did use factory glass . Good warranty.

Review №48

The service and staff were awesome. I needed to get a chip in my windshield repaired and was able to get an appointment for the next morning. The staff was very friendly and professional and the service they performed was top rate. I highly recommend Genuine Auto Glass and will definitely look to them in the future.

Review №49

This review is long overdue.They know the meaning of earning business.Free chip repair after a rock chipped my windshield. I was willing to pay but they declined my offer!Awesome!

Review №50

Your car will be in great hands with them! Great customer service, reliable, friendly, dedicated, and they know what they’re doing. Thanks guys! Will definitely bring my business here and refer all my friends/family here.

Review №51

Not only were they able to fix my windshield right away, but they did it in less than half the time they said it would take, which as someone who spends many hours waiting on car repairs, I super appreciate something getting done so fast

Review №52

They did a great job replacing my windshield with a reasonable price including my car insurance discount!

Review №53

Amazing service! My husband and I, had an accident on a monday afternoon. Shattered the rear window in our car. Got us in the next day with the right size, tint rear window. Had it done within an hour of us drioping off the car. Made my day. Highly recommend them.

Review №54

Wonderful customer service and attention to detail. Very happy and highly recommend them

Review №55

Had a rock chip. The guys made it disappear! Excellent service. I recommend them to my friends.

Review №56

Genuine Auto Glass does exceptional work with minor or major damages on windshields. I have taken three of our families cars to them and was treated impeccably each time. They are quick and very friendly, I appreciate the great work which you have done for us.

Review №57

Very friendly, customer service was excellent.

Review №58

I recommend Genuine to all of my clients and have used them personally several times. Service and quality of work is consistently amazing! Ill never use or recommend any one else.

Review №59

Awesome, efficient, Cheryl took Kidd glove care of me and my car, thank you.

Review №60

Called for a quote and never called me back. Guess they dont need my business.

Review №61

0 * 0 * 0 *dont even waste your time or money to go bs..

Review №62

Wow fast ! Plus awesome work! Thankyou

Review №63

Jennifer and Stephanie were awesome great service and the guys in the shop made it look good Come here for all your window needs thesePeople are great

Review №64

Professional . positive

Review №65

Yesterday, a neighbor was weeding their yard and threw a rock into my rear passenger side window - shattering the glass. I called Genuine Auto Glass, made an appointment for today at 3. It took less than an hour and the window has been replace looking as good as new! Great service!

Review №66

My insurance agent (thru allstate)referred me to genuine auto glass. I had a perfect experience. They were super nice and professional. My issue was handled in under 24hrs and Im so grateful. I highly recommend you call them first with your troubles at their puyallup location!!!!

Review №67

Driving on freeway and a big rock jumped up and put a quarter coin sized chip in my windshield! (Freakin rocks!!) and these guys were open on Saturday and were able to have me come in and do a quick repair so it doesnt turn into a big crack across my windshield! They were fast! Took my insurance. I asked them about a price on a replacement and it sounds like itll cost less then any where else, so I will probably be going back!

Review №68

Friendly service. Great prices.

Review №69

Within 24 hours of calling we had dropped of our car and repairs were done within 3 hours! They were so helpful and friendly. Don’t take your car anywhere else!

Review №70

I took my car into puyallups geninue Auto Glass on Monday after my window was broken into. The wrong part was ordered and an employee offered to drive in the ice and snow to go pick up the right one. My car was fixed (and cleaned out really well) in an hour. Everyone in the office was friendly and worked with urgency to get us on our way..... Good people! Would highly recommend!

Review №71

This place is amazing and the staff are awesome. The work I had done was done with the upmost professional quality. I recommend this this place to any one.

Review №72

Courteous, efficient with excellent results. Wouldnt go anywhere else.

Review №73

We were on our way to Puyallup to pick up another car when we noticed a small rock chip in our windshield. Because of our past good experiences with Genuine Auto Glass in Tacoma we decided to use their Puyallup location. Our contact person Stephanie and all the other team we came in contact with did a fantastic job. Stephanie took care of all our needs with no problems at all and while waiting for our repair we were also impressed with all the other staff who engaged us in conversation. Even the new dog had great customer service skills:)

Review №74

Id never take my cars anywhere else!! Genuine auto glass is easy and pleasent to deal with, from the front desk, to the owner, to the mechanics!! A+++ all the way around!! Thank you!

Review №75

Not happy with this service at all.... Had to take my Durango in three times to fix the very load noise coming from the the new window. Never had a bit of noise until they replaced it. Sound is better after the third visit. But the point is the sound was NOT there before. So disappointed in the quality of their work. If its windy it sounds awful. I was recommended by the shop I take my car for repair. I would NEVER recommend this place!!! The guy who went for a drive to hear the noise, says oh I hear it thats normal. The hell it is... wasnt there before. Dont go here for window repair ....

Review №76

I would highly recommend using genuine Auto Glass in Puyallup, Wa as they are extremely helpful, knowledgeable, and professional. Ask to speak with Jenn ( Jennifer), she answered every question I had to the fullest and she went above and beyond in assisting me with all the help i needed in getting my rear window fixed professionally. Thank you Jenn for all of your help, you turned an unpleasant problem into a friendly repair.

Review №77

After having to deal with the shock of my car getting broken into, dealing with police, insurance & broken glass.... going to Genuine Auto Glass was a breath of fresh air! They were all very friendly, and you can tell they are a close knit group. They were able to fit me in 6 days before a competitor could! Installed the window in my JEEP and cleaned up everything, not a speck of glass left.... hopefully I wont need another new window anytime soon, but if I do Ill definitely be returning. AND recommending them to everyone! Thank you guys!

Review №78

Everyone that works here is amazing! They know their business and will treat you right. I definitely recommend going here!

Review №79

We took two of our vehicles in for repairs.My wifes vehicle had a window that was open and wouldnt go down. They replaced I window moter, and much cheaper than at the dealership. I had a damaged windshield. We were very impressed with the quality of their service and quick turnaround time. The local dealership said they wouldnt be able to look at it for another. Not what we wanted to hear with all the heavy rains last week. Very impressed with Genuine Auto Glass in downtown Puyallup.

Review №80

Good people had me in and out in about an hour

Review №81

Very nice personnel, I have used them for business and personal glass replacement. I highly recommend them.

Review №82

Absolutly the best place to get a windshiled. The two front counter girls are so nice and welcoming! Ill be referring all my friends and family to them.

Review №83

Needed a chip repair, made an appt., arrived early but they took us right in. Great customer service, in and out in about 20 minutes. Plus they gave us a can of window cleaner!!

Review №84

Great fast service

Review №85

Bill from the puyallup location greeted me right away and fixed my windshield right away. Super nice and very fast. In and out in ten minutes. Very happy

Review №86

What I can only assume was the business manager was rude and not friendly and was huffy when I asked questions and pointed things out that I needed explaining. U know just bc Im a woman and not a Windshield expert doesnt mean Im freaking stupid and should be treated as such. Wont be a returning customer.

Review №87

Great customer service, My windshield was done in a timely fashion, and the car was clean inside when done, The windshield looked great, The owner also went above and beyond getting us back and forth from the shop so we could get other stuff done while we waited, Would use these guys again in a minute!

Review №88

Very helpful and great service.

Review №89

Had glass repair done here on one occasion - very satisfied.

Review №90

I had a fantastic experience with these people. And with the new windshield if I should get a rock chip, I immediately go to them and they fix it for me for nothing.

Review №91

Great service, professional and friendly.

Review №92

Quick, efficient, friendly. They even vacuumed out my car!

Review №93

We took our Vw Passat in to get our sunroof drain tubes cleared. This was after calling a couple times to be sure they could do it. The receptionist said they do it all the time and it would be 75$ plus tax. So back to what I was saying. It took them about a half hour to do. The mechanic came out and said they were not going to charge us because he didnt fix the problem. That already sounded fishy. So we still had water dumping into the footwells of the car. He also said he successfully unclogged the back drains. That was also false. We took it to a different shop today that had said the back drains were still terribly clogged and because of how the guy at genuine did it, it cracked the front drivers side tube in two places and needed to be completely replaced. So I wouldnt recommend anyone going here for the type of job ever. If they would have done it right the first time we wouldnt have had to pay a crap ton of money to go somewhere else.

Review №94

I have had a few windsheilds done by them. One thing i can say is that they stand behind their work. I had a windsheild that they had replaced fail to seal about a year after they installed. They replaced it asap with 0 cost to me. The owner spoke to me himself and even paid to have the water cleaned up the right way.

Review №95

Fantastic customer service

Review №96

Love this place great serice and great technician recamend to all

Review №97

They are the best!

Review №98

Best guys in the biz

Review №99

This place defiantly takes care of their customers. Has gone above and beyond for us twice!

Review №100

I called them just for some advice over the phone and they patiently listened to my situation and gave great advice. Thanks!

4 Photos
4.7 Rating
  • Address:430 N Meridian, Puyallup, WA 98371, United States
  • Site:
  • Phone:+1 253-848-9666
  • Auto glass shop
  • Glass repair service
  • Window tinting service
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
  • Wheelchair accessible entrance:Yes
  • Appointments recommended:Yes
Similar organizations