Xon was a big help and the store has the coolest gift section.Next visit Pablo was amazing at helping us, this lady boat Pablos brother went the extra mile to help us find a scrap piece of hardy board.

Sept 3, 2021 afternoon, Pablo in the warehouse did a great job helping us get the right lumber and numerous cuts we had done. Also he was friendly and patient and polite, big help. THANK YOU PABLO

Great price. I got nice jacket for winter with 35% discountStaff here is so friendly

Im a longtime resident of the Palouse. Pullman Building Supply unfortunately has gone downhill in their customer service. I went in yesterday to purchase a piece of hose, there was no one in the area. I found someone a few rows down and asked her for help. she called for someone on the walkie talkie and I went back to the hose area to wait. 10 minutes goes by and I walk back to the woman and ask wheres the help? she says theyre on their way. I go back to the hoses looking around and there is no one around, finally an employee walks from the front somewhere and helps me. he was very nice and helpful. this seems to be pervasive of every time I go. either I cant find help or the employees cant help me and have to call someone. there needs to be some cross training and stop forcing your employees to quote stay in their lane. The time before last I went, I spent a half an hour in the plumbing section waiting to speak to an employee before I finally gave up and left.Edit: Ive been contacted by PBS management wanting more information regarding my review in their effort to improve their customer service. Props to the management, thanks for your efforts.(extra stars added due to your resolution)

A great diverse selection which made this store very interesting! So many things to distract me from my main purpose of coming here. I will be back

Very appreciative of Pullman Building Supply and the carpet they did at one of our properties! They did an amazing job!

I like that I can go get the hardware or tools I need but also can look around at all the cute decor. They also have a pet isle which is convenient!

Fundamentally don’t understand how propane tank exchange programs work. Go next door tonWalmart.

Prices aren’t good but they are here locally... I couldn’t use my rewards points which I thought would help offset the $100 price discrepancy. I came in on a Saturday originally to see if they’d be able to at least work with me on the price but they wouldn’t do that on a Saturday because I needed to speak to a specific manager. I would have liked to have used it over the weekend but I thought I should do the right thing and wait until Monday to at least give them the opportunity to earn my business but I was given the same answer. I won’t be making my next big purchase at PBS but I did support locally this time just because it feels like the right thing to do with the current economic circumstances.

Great people here they know what work is, you dont see people standing around chit chatting about their latest drama in their personal drama. The people know the products the store has and other products available thru their competitors. The customer service is outstanding.Kudos to Ron manager and Zonzon warehouse supervisor . The staff had great attitude to customers and each other.

Fantastic! Knowledgeable staff friendly and courteous.

I have submitted an online customer survey about my experience on Pullman Building Supply (PBS) website over 2 weeks ago but never heard back from anyone.We have spent about $3,000 on materials & equipment rentals at PBS for a retaining wall project. Im especially grateful and would like to send a huge thanks to Jasper (guy with cool cowboy hat & boots) who was very patient and super helpful. He walked me through all the invoices & refunds (we had many orders and palettes of left over materials that were returned). I’d also like to thank Izzy, the girl in contracting, who also answered my many questions & along with Jasper helped me set up a rewards account. Garret (cool mask) & Tyler (cool beanie) from the rental department were very helpful in explaining all the rental charges.However, on Saturday 12/12/2020 while nearing the end of the process of trying to settle everything from the many orders with Jasper, I had a very bad experience. Another employee, Lorna, began telling us that the coupons I had brought in could not be used. She said that a customer could not bring in a lot of coupons from 20 different coupon books and only one per person was allowed. My coupons were cut out from the Pullman Survival Kit for amounts of $5 & $15 and had previously been told to bring them in, which I was doing. I did not bring in my coupons from 20 other books as part of some scheme to commit some kind of coupon crime - they were sent to my house. It was almost like she was saying one per person means you can only use 1 coupon in your entire life - totally confusing and not in line with what other employees had said.In any case, if the coupons are invalid, I would expect someone to politely tell me so and simply return them to me and that would be the end of it. If the employee I was working with was doing something wrong Id expect the manager (her) to talk to them and work through and correct the problem. What I dont expect and will never forget is what she did. She didnt do any of that, she instead talked down to us very loudly, aggressively and vindictively as if we were some kind of criminals. You are not the first to try this! she said, like she had caught us in a coupon crime. She finally ended by telling me personally to not bring any more coupons to the store again. She made us feel very uncomfortable and unwelcome there. Even some employees were uncomfortable and went silent. It was totally unprofessional.I have worked in customer service for 5 years -- including at a 5-star hotel -- and would never talk to anyone like that. After that unpleasant experience, my husband, who originally wanted to look at fencing supplies when I was done, just wanted to get out of the store and not go back there.

Exceptionally poor customer service! I spent several minutes staring at stains, left, picked up various other items around the store, came back to the stains... the paint guys are right there, not once was offered help. Purchased a stain that did not match the picture, called the store the very next day and was told I could exchange for a different one but suddenly when I got to the store they couldnt exchange it afterall because it was opened, even though I explicitly said I had tested it when I called.Unless you are 100% sure of what you want, dont shop here because they dont want to help you and dont care if youre happy or not.

I had an amazing experience here over the weekend! Everybody was very friendly and helpful. One person in particular was very helpful and very kind. Her name was Hannah and she was very helpful and very nice to me. I was not from the area and she made my visit to Pullman Building Supply amazing. We chatted about her going to school and other things. She was a ray of sunshine in these difficult times. I appreciate all the things she did and think she should be recognized.

The two guys inside that we asked about clay pots were not helpful at all. Maybe they didnt understand the term clay (terra cotta) pots . Though the guy outside in garden center was helpful.

My favorite hardware on the Palouse. Clothes, gardening and all your hardware needs...

This store has a little bit of everything! Good selection and excellent service. Friendly and helpful!

For convenience, a plus. For store service, excellent. Store cleanliness and product options Great. But in regard to prices? Drive to Lewiston/Clarkston or Spokane as PBS and MBS have always been and continue to be the most expensive place around for anything youll buy here.

Good selection, good prices (beat Walmart!), and great crew.....

Always friendly and helpful, high quality products only no junk.

This is the best place. They take very good care of their customers.

This Store is highly visible from the road. Well maintained roads to and from. There is plenty of parking including handicapped spaces.The main entrance is also handicapped friendly.As you enter the store you will be greeted by friendly associates. If you need help feel free to ask for it. Every department has people who specialize and have knowledge of what is in their department.The aisles are clearly marked so the customer knows what is in the aisle. They cater to contractors as well. If there is something you may need and they dont have it in stock they will order it for you.For Contractors, they do deliveries of supplies to your jobsite.Something else worth noting, they have an equipment rental department. Need a power washer? They rent it. Need an auger, they rent that too. They have virtually everything that a large competitor has right here in Whitman County.I just moved here from Boston and I wholeheartedly can tell you that I feel like part of a family. The Locals here are warm and friendly. I highly recommend this wonderful business.These guys Rock

Great, They always have what Im looking for, and staff is friendly and helpful.

I give you two stars because you tried to be helpful. First choice store on my shopping trip. Well-decorated, but that was it. Came in for ten things. Walked out with ZERO. So sad that ACE store owner retired. I would have walked out with more than I needed. On to $Store and WM. Not by choice.

We love PBS! The staff are friendly and helpful. Theres always someone in there that can help when Im stuck on a project. It feels like asking your dad for advice. They also have a great selection in their gardening section and lumber yard.

They have good customer service

Following the answer from the Building Supply team I am going to rephrase my previous review.Yes they are requiring customers to wear masks but on a single 15 minutes visit and you see 6 customers without masks including at the pro counter talking to employees I would not call that requiring!So if you are more at risk or afraid of Covid-19 go with the curbside pickup option!

I understand the whole COVID-19 deal but closing at 5 pm is kinda ridiculous, hard to get off work and be able to get into the store to get what you need. Probably time to go back to normal hours with Whitman County being in phase 2. Other wise it’s a great store!

We LOVE Pullman Building Supply! The store is laid out so beautifully, and the staff is excellent. In addition to the usual building supplies, constructure needs, nursery plants,, they also have some really nice clothing and decorations. We will definitely be shopping here often.

Me and a coworker were traveling the area for work and needing supplies. We had came into the store and were going to spend over 400 dollars on Milwaukee cordless tools And other supplies but due to the poor customer service and sales reps thinking we were thieves we left them on their shelf.

Good stock and usually friendly people. Just tried to go in at 4:57pm since Google says they close at 6 and was rudely told that they close in a few minutes. If they change their hours, it should be done everywhere so I dont have to make a trip to find out they close early.

Pleasant shopping experience. Its easy to find and get help, usually they find you.

The kitchen design center made my dreams better than imagined.

Great place, good selection. Nice little boutique items and good plant selection.

Great service and selection of products

Very friendly and helpful staff! They walked me right to everything. Huge selection and great prices made it all the better!

Andy was a pleasure to work with.

I’ve tried to support local business but PBS has forced me to shop elsewhere. The first instance was when my wife and I were shopping for exterior doors for our house. PBS quoted us $2400 for a front door and the gentleman helping us couldn’t have acted more annoyed by our order. We ultimately ordered through another vendor who provided the exact same door for $1600 and was a pleasure to work with. The second complaint is cashiers. They always seems to only have one cashier and don’t really care that your time standing in line is costing you time and money. The third time was a dry wall project I was working on, PBS refused to work with me at all on cost per sheet. But Moscow Building Supply was happy to work with me. They try to come across as a store for home owners working on their houses, but they couldn’t be further from it (try not closing at 6). So for these reasons I’ve decided to take my shopping elsewhere. Hopefully they can change and be more consumer friendly. Until that time, I’ll support businesses that are more customer focused.

It is an average hardware store. It needs some competition to encourage it to be better. They lack a customer focus, and are more worried about nickel and diming their customers, and then acting like they have no control over it.Just today they wouldnt exchange my propane tank because it was too old, but rather than accepting the cost of refurbishing as part of customer satisfaction, they just turned me away. I am not sure what they expected me to do with an old propane tank, but it wasnt their problem.So I drove next door to Walmart and got the propane tank exchanged without hassle and for eight dollars cheaper. If Walmart has better customer service than you, you need to encourage your business policies.Needless to say they lost my business today, and in the future. Unfortunately, they are the only hardware store in town.

The garden center is nice. There are nice workers out in the lumberyard. Theres one lady, L.... that is very rude and never helpful.

The store is fine, just don’t hire them for any jobs. I hired them for a simple one-room flooring job with a crawl space door. I got a door that was inoperable, staple damage to surrounding floor, trim failure, and flooring that kept falling out of place. Rather than make things right, they stated “unforeseen circumstances” (which were never flagged during or after the job, only came to light after I called them on shoddy work) and quoted me 21% extra to fix things while dropping features from the original project plan. When I questioned their experience level I got differing stories from reps, management, and the sub who claimed the manager didn’t have a solid grasp of flooring. I tried to work with them for 2 weeks via phone, e-mail, and in-store visits. I even offered to go 50% on the overage to resolve, but they wouldn’t eat that cost. After 14 days of getting the runaround I dropped them, purchased materials from Home Depot, and fixed their botched job myself. Day 15 they called me and offered to give me some materials for free, probably to avoid a bad review. Too late. Talked to a friend in town who went through the same process of incomplete work and higher bills on a kitchen remodel. Sounds like poor project management is a recurring theme. Hire a reputable contractor or do it yourself, either way it will be a better job than PBS.

Pullman Building Supply charges too much money. Their overpriced with their items.

Home town hardware store. I shop here weekly for anything I may need and can’t say enough about the stuff that They have here in Pullman. This is a great place for anything you may need from hardware,flooring and fixtures. I had all the flooring in my house replaced last year by PBS. I do understand if their installers are subcontractors and do not work directly for PBS. That being said I have had nothing but problems with my flooring and to this date still have problems. PBS has tried to do everything They can to correct it but I believe they can only do so much when relying on someone else. So I would recommend buying your material from them but find someone else to install it.

Great selection and very friendly and helpful staff.

Troy was very helpful

They take the time to build relationships with local business leaders. While it may be less expensive to order from the internet, websites will never be able to provide the level of customer service afforded at Pullman Building Supply.

We recently ordered a new front door through Pullman Building Supply. When our contractor came to install it, he noticed the jam was much too wide. PBS made it right though and replaced the jam. Thank you for the wonderful customer service!

Great customer service the reason for the 3 stars is the time it takes to receive a refund when using a debit card. Most businesss give cash back My receipt says Cash Refund when in fact it is not a cash refund. My refund was done on 2/15/18. I called store and was told that it did not go through the system until 2/16/18 and I should probably see it in my checking account on Tuesday 2/20/18. This is store policy. Again great people - not so good refund system.

My husband and I were excited to place a custom door order at the Pullman location and support a local business. As first-time home buyers whove never purchased a door before, we came here with all the information we needed but were prepared to defer to the expertise of the staff. Long story short, despite being clear about which way our door opened, the staff member ordered us a door with the wrong in-swing. When we received our door and realized it was built to the wrong spec, we returned to the store hoping to have a new order placed at no additional charge to us. Unfortunately we were met with significant pushback and were initially told that there was nothing they could do for us due to their return policy and that a new door would have to be purchased at full price out of our own pocket. Even after we asked to speak to the manager, we were told that the only person available was the person with whom we originally placed the order, and she actually argued with my husband about how we had not placed the order correctly and that she was in the right. We eventually received a phone call from the same woman who told us she was authorized to let us purchase another door at cost and that they would try to resell our door for us, but she still accepted no responsibility for the error and continued to argue with  my husband over the phone. The door we ordered represented a significant cost for us but likely wouldnt have been a drop in the bucket to the stores bottom line. Its been several months and we have not heard a word nor received a refund for the original door. Instead of ensuring they had satisfied, returning customers, I felt like the employees were too concerned with protecting their egos. Mistakes happen, and I understand that. But if youre in the business of lending your expertise to laymen, I feel it is important to accept responsibility when errors like this occur, because we dont presume to be the experts. I caution you to be diligent when placing custom orders of any kind with this store, because if you get it wrong, you will likely be met with indifference and expected to rectify the error at your own expense. I dont like to make waves, but this was such an upsetting experience for us considering we expected to be treated much better by a local business run by our very own community members.

Nice business.

Kelly McGee and installer Dave did both excellent work in installing five blinds and great customer relations in a quick but not rushed installation, and did several smart adjustments to my less-than-perfect customer measurements! I will go to both of them the next time I need remodeling and installation work. Grade A work!

Do not purchase things in hard plastic from this store. Well at least when cutting into the plastic, make sure you do not cut the top off. The store will reject the return with the caveat of “it cannot display the item”.

Excellent service always, just purchased a new sthil weed eater.

Had what I needed!

Great experience quoting and installing flooring! Isaac provided top notch customer service. Quoted amount and the invoice were spot on. Finished product is beautiful!

I really like this place. Came here for some pegs for my bookshelf and the employee who helped me was very helpful and friendly walking me over and showing me where they were at.

This is one of the most eclectic and useful stores -- not just in Pullman but in the AREA (Tri-State in Moscow is a closer second). Looking for nails? They have never-ending options. Want light fixtures and rugs for a new apartment? They have classic to modern styles. Want outdoor or construction clothes and materials? It may be a smaller selection but its utilitarian (bright orange vests included!). Looking for thing-a-majigs? They have plenty! Sometimes I just go to browse.However, let me clarify. Half of the store is hardware and construction focused (construction tools and materials from nail guns to mailboxes and wood). About 1/4 is dedicated to gardening and landscaping from outdoor trees to birdseed). The last quarter is housewares and seasonal decor (from Christmas trees to can openers).

We are visiting in Colfax and have shopped at PBS everytime we are town. The selection is extensive and high quality and all at reasonable prices. Also the workers are very customer friendly.

Always helpful

Great service and quality products.

This is the greatest store ever! Friendliest and most fun company of employees. It makes me want to come back just for the fun and good times. A must see!

Such an incredible place to shop. Customer service is fantastic and so very helpful. They have a phenomenal selection of gifts and items for everyday living!

I wish I had more money to spend on all the awesome stuff here. Last summer, my wife and I ordered items through them and the process was great. The staff is always helpful and friendly. Id highly recommend coming here.

Very helpful staff always available to answer questions

Hugh Inventory!, Everything you ever need!! Get in here!

The staff here are extremely helpful, knowledge, and always very willing to help. Prices arent the cheapest, but what you get is good quality. The lumber yard is also a great addition to have here in Pullman!

Staff are always helpful. They get to know you if youre a regular customer. Prices are reasonable.

Staff is always helpful

Condescending and unhelpful.I called and asked if the Pullman store provided a service for replacing the screen in a sliding screen door and the person, with a condescending tone, asked me Are you sure you dont want to do it yourself?. (I think the fact I was inquiring about a service would mean no. Im 8 months pregnant and just needed some help) After some back and forth that I was sure I didnt want to do it myself, he very reluctantly transferred me to the person in the service department.The service department person was nice enough and told me politely that they dont provide that service in Pullman but do in Moscow.I call Moscow and get told I need to hire a contractor, that they dont perform installations. I clarified that I would bring them the door and just needed the screen replaced. A woman this time, was again very rude, as if I wasting her time with my inquiry. She told me that they are a building supply store and that is all.They all need to get on the same page about services they do and do not provide.This isnt my first bad experience at the Pullman store. Im a new homeowner with a list of projects Im excited to complete but the employees are very condescending and unhelpful. Im going to keep my business at ACE or Home Depot in the Valley. Worth the drive to get some actual help.

. A light was lorna she helped me and was very sweet. But I will not be ever coming here again.

Has an amazingly large supply of do-it-yourself and construction grade equipment almost anything and everything you need to build repair and maintain your home

Excellent selection and friendly, knowledgeable staff.

The hardware store to meet all your needs, thIs store has it all. Easily meets the needs of the Moscow Pullman area.

Today’s small engine technology is excellent. My attentiveness to’em isn’t, but in all fairness, I renewed all fuel mixtures in 1989.Although my wife seemingly has few problems with her gizmos, recently, some of my small engine implements began a nagging retaliatory misandry. You know: failing to start after a coupla yanks, refusing to run on the 2cycl slurry in the chamber pot, starting with the pleural hack of a nonagenarian smoker and regurgitating sputum back through the intake manifold. Disgusting!In two yanks of a cat’s tail Pullman Building Supply’s courteous small engine repair staff had’em back purring like the neighbor’s kitten, and they were much friendly than the neighbors puppy.Hey, these guys are good.

A first-rate hardware and building supply store staffed with friendly and knowledgeable people always ready to answer questions and help.

I took a dead plant back that I had bought there last year. They would not accept it back, nor give me an exchange. They said that they had a strict 24-hour policy on purchased Nursery items. How would you know if a plant is going to make it through the winter or not if they have a 24-hour policy. Sounds stupid to me. Home Depot have a 1-year policy. I guess Ill be shopping there for my plants from now on

Friendly service, store associate told me exact isle I needed.

Everyone is friendly, the store is pristine and organized, and it is WAY better than HD anyday!

Professional builders shop here because they have everything. I shop here because they also have expert advisors in every department. Good stuff. Good prices.

The customer service here is AMAZING.

They have great customer service here. We got paint and the guy got really excited about how it looked.

Knowledgeable staff, good selection of products. I didnt feel welcome as a customer, and that the employees just wanted to be doing something else.

Love shopping at Pullman Building Supply! Buy all my hardware, paint, and some home decor here!

Amazing store! Helly Hansen,uuni pizza ovens,weber and stihl all in one store??!! Doesnt get better.

I was selecting two woods for my project. A man came and said I coundt sort through the wood. I dont think this is right. Customers have the right to pick what they satisfy for what they pay for, and it is not right and unprofessionally to say so. I told this to a co-worker at SEL. He said he had the same experience at PBS. He was choosing the brick blocks for the garden and the PBS man said the same thing to him. PBS, if this is the way you expect to your customers then when you go out shopping dont sort through the groceries, or clothes. The customer service needs to be changed. The staffs need to be trained/re-trained or you are driving customers away. Moscow Building Supply staffs, on the other hand, are very friendly and helpful when I needed help. Please take my review as a constructive feedback.

Friendly staff, great variety in stock and a well kept store.

Awesome place. Everyone is friendly and knowledgeable!

You could get lost in all the great stuff they have here and the staff is super friendly to boot.

Their prices suck compared to Home Depot, but we have to go here anyway because they are the main hardware store in Pullman and have the only lumber yard. Also 1 star because they close early every day! They close at 6 or 5 on Sundays?! Ive been all excited to start a project so many times and been foiled by their hours. Its either call it quits or drive to Lewiston. So much lost productivity. Shame on you PBS.

Friendly, informative staff.While its super frustrating when they rarely dont stock what Im looking for, they can almost always special order or recommend where I might find it locally.

Well it all started when i rented a drum sander. Go all the way home to find out the sander does not work. So we load the back in the truck . And this sander ways about 100 pounds. Took the sander back . Looks like they would make sure there equipment works before they rent it out. What a waste of time. One more thing tbe guy that rented it to me didnt even offed to help load it in the truck. Thanks

Good variety, good service.

Great people, nice store, decent prices.

Very helpful and nice experienced staff.

Friendly staff, nice clean store, can find everything in Ace hardware, but a bit pricer than Ace

The staff are always so helpful and knowledgeable. Im not parts savvy, and they, so far, have been able to translate my thingies into terms and purchases.

Best Hardware store around here and Spokane

Beautiful store,great selection of products and fast checkout

Always great customer service, and huge selection of items.

We spent months trying to buy tile. First they lost our order, then we had to start from scratch and re-order, and then they never called to tell us it had arrived, and then they tried to charge an extra $20 when it arrived (we d paid for it in advance). Im glad the manager agreed not to charge us the extra $20, and he did apologize. But I have to say: are the words sorry and thank you in any other employees vocabulary? I have never once heard them. No wonder so many people give up and shop online, when face-to-face interactions with employees are characterized by complete indifference. I try my best to shop locally, and really wish someone would care about our business. At least the manager cared--but he might try to impress upon his employees the importance of caring.