Working with Hercules the past 21 years has given me the opportunity to appreciate them as one of the best wholesalers in Colorado. One of the most interesting dynamics of Hercules is that they are large enough to get virtually every product we need but still have the ability to offer personalized service. The owners are very involved in the business and want their good, loyal customers to be taken care of.

Very friendly. I was helped immediately and the guys knew their products. A lady even offered me coffee or water! I will be coming back for all my heating and cooling needs. Awesome place for those looking for good customer service.

Waited 10 minutes for the salesman/cashier to make eye contact with me after walking in the store and got 75ft of plain heating flex for $210. Looked it up online and found 75ft of insulated heating flex down the street for only $95. That is higher quality stuff at half the price!! They made me wait in their store for 20 minutes while they worked on other service orders before they would return the overpriced flex and charged me a 15% restocking fee for something they simply set back on the shelf. I will never go back here again. Horrible customer service and extremely overpriced.

There almost seems to be an internal competition between the staff that woks in the front to see who can ignore a customer the longest. If you are not on the buddy list of contractors they work with on a daily basis dont waste your time stopping by. The front staff has no knowledge of the product they sell and the prices are sky high. Best of all, when they sell you a product that does not work with your unit they wont accept a refund or exchange for your part.

12 hours after purchasing some equipment from them, I found it at 33 percent less cost at a store 1 mile away. I asked if I could return it with my receipt; the guy on the phone said they would, but with a 15 percent restocking fee and was not willing to price match the competitor; an even smaller business. I asked if there was a sign in store that indicated their return policy and he laughed at the notion of this, replying, this isnt a pawn shop. It really felt like a hustle, and the demeanor of the sales associate both in purchasing the equipment and on the phone further implicated that feeling.I have experience with wholesale industrial businesses and I find this to be abnormal for the industry. I contacted the BBB as I was encouraged to do by the associate, and am awaiting a response on the matter.Sincerely,My Money $$

Called to see if they could do a small job. Received arrogance an attitude

They are not open until 5. Close at 4.

Great guys, very helpful