My son and daughter-in-law sent us chocolate covered strawberries for our anniversary yesterday. They did not arrive until 7:00 pm and they were warm. Even worse, we got a plastic plate of strawberries less than half of which had the slightest drizzle of chocolate only on the very tip of the berry which, of course, was melted because the berries were warm. There was no attempt at presentation either. It was just strawberries on a plate. I am sure they paid a nice price and probably ordered a dozen chocolate covered strawberries. That is not what we received. Not even close.

Needed a gift for a loved one on very short-notice. The store owner was extremely accommodating and even helped me write a sweet note for the basket. Superb service, will definitely be coming back for Mother’s Day.

Absolute superb service from all aspects of this store. Arrangement was done right on time and made the experience even better seeing the customer service in action by having such a warm greeting at the store. Will be back soon!

Service is great! Got my order completely correct and on time, arrangements are an awesome unique gift to get someone you care about

I placed an order for my husband for valentines day. i asked the sales rep over and over again if they would deliver it by 4:30 pm. It was supposed to be delivered to his office and be a surprise. The biggest surprise is its two hours later and still no delivery. i had to finally to tell him what i got him. They shut there phones off. i called another local store who said this is an on going issue with the Princeton store. this ruined our valentines day. thanks for nothing. HAPPY VALENTINES DAY TO YOU GUYS !!!

The gift was perfect! Got it for my mom and had a few extra requests and they did everything they could to help. I’ll be back!

I placed my order weeks in advanced for Valentines day and they assured me theyd be able to deliver it before the end of my girlfriends work day and I even called to confirm and spoke to an employee Neil who assured me it would be there by three and it never showed. This establishment is literally down the road from where my girlfriend works and theres no reason why it shouldnt have arrived on time. Indu the manager is completely incompetent and this whole place is run like trash.

Great customer service and the food was amazing. Will definitely come back next time!

Very happy with the experience. Great customer service, will be back in the future!

Pricey but well worth it!!!!!

Great customer service and gift came out amazing!

Very appealing, but does not last too long. Some fruits did not taste right. Ideal gift to send for special occasions.

Everything arrived on time and looked great. Couldnt believe how good the strawberries were.

Terrible!! Way to ruin a Valentines day. My dear wife ordered a dozen strawberries for me to be delivered to my job. She was told they be there before 5pm. I work in princeton which is an hour from home. 40 min after I left work I get a phone call from the cleanuo guy at my job telling me that at 6:18 pm someone left them on my desk. 30 min on hold with princeton location no one picked up the phone, customer service 1 800 # closed. This is beyond unacceptable.

Ive only had two experiences with this location and both were bad. The first time, I received a dozen chocolate strawberries from my bf and 24 hours later after being refrigerated, they were all moldy. I spoke with the manager and she replaced my order. Yesterday I received another bouquet, however it arrived hot and melted. I called today and a different fake manager I spoke with, Indu, was less than helpful and extremely smug. Corporate rectified the situation and even suggested to not use this location.

Timely service and delicious arrangements! I’ll be ordering from here again.

Delicious fruit and great service. Very friendly!

This location is the best! They went above and beyond to accommodate me and made our special occasion outstanding! Will do business with this location in the future!

Quality, quick service, not to mention great taste! Will be ordering again for sure.

Ordered a large basket get well basket with add ins from my coworkers and I at a local company. Did not receive a large. Did not receive the add ins. Didnt even receive all the pieces that were supposed to be in the basket(no red strawberries??) Paid 140 dollars received sub par product. When I called the next day they said they would send another basket yo make up for the bad one. Never did. Called back next week never answered. Sent the manager pictures of the product I received and no response. Finally two weeks later, they refunded me 36 dollars. They claim the difference between what I got and what I paid for. Completely unacceptable and I will be sure my coworkers and I never order from here again. Wish I could post pictures of the waste of money.

Great customer service. Fulfilled my order on the spot and I left a happy camper

Quality arrangements with great service.

TERRIBLE EXPERIENCE!Placed an order for over $100 and received warm fruits and melted chocolate. When I called the store to complain about the condition of my order the store manager explained to me that their refrigerated van which is normally used to deliver the fruits had a broken transmission and the fruits were being delivered that day in one of the employees personal vehicles. No prior communication was made to me before placing my order and paying an additional fee specifically to have the fruits delivered refrigerated. Seems a little shady to me if you ask. The manager promised to call me the following day to make arrangements to make the situation right and failed to do so. I would never recommend this location to anyone else and Im very disappointed in the customer service. :(

Closed before my order pickup time. Tried to contact them, left a message, corporate customer service even got in touch with them. They never called me back. Corporate customer service ended up processing my refund. This franchise never got in touch with me once.

Very helpful pricey though

Great customer service!

Great service