We bought a loose diamond somewhere else and got the setting from Payson & Stoughton, I absolutely love the design. They have a huge selection on their website and I found the exact setting I wanted. He fixed the stone to the setting pretty quickly considering it was a custom order.

My fiance got me my engagement ring and bracelet their, very impressed!! Love both pieces!!💞

The absolute worse customer service by a lady whom didn’t even give her name with salt and pepper long hair. Rude and they buy gold but shot me down instantly because it was pearls and didn’t say nothing more but a roll of the eyes. Disgusting attitude would never recommend!

Best jewelers in town, hands down. I have been bringing my precious jewelry there for many years (30+ years) to be repaired, sized, etc. Their in-house jewelry work, never sent out, is absolutely amazing. I trust them with my fine jewelry without a doubt.

Payson and Stoughton Jewelers was an absolute pleasure to work with when designing my engagement ring with my grandmothers diamonds. We were not easy customers by any means, but Mr. Payson had such patience, talent and the best computer technology to bring our vision to life. He worked off hours to make sure that we had the best possible product done by the time my fiance wanted it. I am in love with my ring and am so glad we decided to do business with Payson and Stoughton! We will be going back!

Charles has been my personal jeweler since I first met him in 1987. I had moved away from Plattsburgh only to return and find him still there at the same store doing all the jewelry work! I am so glad my favorite jeweler is still custom designing. Even though its been ten years I have noticed the shop is still the same busy as ever. Its the type of place you might have to leave your repair for a few days but rest assured it is safe and insured. He also offered me a new service Its your ring a new way of custom design through computer aided design while I dont know yet if that is the way I am going I know he can still pull it off old school.

I had a great time working with Shelly to find the right ring for my Fiancée. I met her at bible study outside and she was very kind and encouraged me to stop by and see her sometime. Im not the best at writing reviews, but here is how Ill break it down for those reading and interested:Atmosphere: Shellys shop was very clean and well lit. She offered coffee and tea for customers while talking with them. It was a warm, cozy and friendly environment. I felt very comfortable there. 5/5Knowledge: As for education, she knew diamonds inside and out from all of the different questions that I had. She also knew the prices of the diamond market and was able to ball park my costs very closely. She gave me the skills for basic jewelry care and offered for us to stop in anytime for free help. I would also give her a 5/5.Customer Service: Shelly was kind and friendly every time I came in to see her. As a guy lost in a diamond world, she educated me on the differences in diamonds from quality, size, shape, brilliance and color. She was very patient with me with the number of questions that I had and always tried to work withIN my budget. We even had a couple of customizations based upon what my Fiancée wanted and Shelly did them quickly. I would give her a 5/5.I am very pleased with my service and would highly recommend you to meet Shelly as Im sure she will deliver top notch service and take care of all your diamond needs.

I would recommend this business for watch repair or battery replacement. They are friendly and .prompt

If there is a better jeweler in NY State, I do not know who they are. Charles is a consummate professional, and takes great pride in everything he does. His craftsmanship is second to none; he helped us consider every conceivable option before we settled upon the final design for our engagement ring.His willingness to go that extra mile was superb, and his patience with us while we ummd and errrd was huge.It was no surprise that my fiancee cried when she put the ring on her finger for the first time. Indeed, the ring has lead to us hearing many ooos and ahhhs among our friends when we showed them his work.First class!

Never disappointed with the selections and the workmanship.

I would highly recommend the family-owned Payson & Stoughton Jewelers in Plattsburgh. My husband wanted to alter my engagement ring for our 10th wedding anniversary. I found a picture of what I wanted and stopped by the store in early December to inquire. I did not want to go to a large franchised jewelry store, but instead, wanted to find someone who we could trust to make a custom ring and provide the personalized service I remember my parents having 30 years ago. I was delighted to find Mr.Charles Payson. He was very friendly, knowledgeable and detail-oriented. He provided quotes on various options for settings and stones in the store and via email as we live about an hour away.He patiently sat down with us and used his AMAZING computer program to alter the ring design until I was completely satisfied. He kept me updated via email with various ring renderings and the details. He spent his own time, afterhours, changing the setting of my new ring and was very flexible in answering all our questions. He also shared his personal insights with us regarding the jewelry business. The staff at Payson & Stoughton was extremely professional.We picked up my new ring this week. He was able to set my stones, polish my two bands and resize bands within our specific time frame. His service was fantastic. My new ring is gorgeous!!! Thank You Charles and everyone at Payson & Stoughton Jewelers. Keep up the great work. We WILL be back in the future.