Many of you read my reviews and know that I bring the truth!! Acura of Pembroke Pines delivered on the car buying experience. I’m so happy to be doing this review!!Theresa was knowledgeable and kind. Sales manager and finance was quick and painless. No haggling needed. Just real numbers that made sense the first time !!! I added accessories and it’s all so easy. I’m in the loaner now and it was all so quick! I get a new lease every 3 year. It’s supposed to be more difficult than all of this was :). Smiles all the way.I’m already anticipating the next car with these guys. Love my MDX technology BTW :).

This is the third vehicle I purchase with Acura of Pembroke Pines and as always they never disappoint. It was a great experience. I worked with two representatives from the Sales Department, Sean Bradford and Anthony Morales. It was a fantastic experience with both of them. The General Sales Manager Dino also played a big role in working out my deal. He not only made the deal happen but was able to locate my vehicle as well. Mr. Doug Campbell processed my financing for the second time and its always been a pleasure. Thank you to all the team members at Acura of Pembroke Pines that always assists me with my vehicle leasing and for also making it fun!A special Thank You to my team, Anthony, Sean, Dino, and Doug!

Brought my car into service for a recall. It took twice as long as the postcard stated (about three hours). I did appreciate the sign that out front that stated masks were required… until I noticed that while most of the employees wore their masks, most of the customers in the crowded lobby did not. Why have a rule if you don’t ask your customers to follow it? And maybe the cashier should wear her mask over her nose too.

This has been one of the most pleasant and memorable experience I have ever encounter from a car dealership. Upon calling Acura to inquire about a possible trade and car, I was greeted immediately upon arrival, Sean Bradford had the vehicle I was looking for already available. David Campbell very professional and so kind and sweet made sure that my experience was a pleasant one. I met with Sam Nelson a Manager there and he also was very professional and took the time to assist me with all my needs and wants and took me from my 2019 Honda Accord Sport and right into a 2021 Acura RDX Base brand new and on a lease. Olivia the sales manager also play a part of my experience simply by just making sure that my experience went well and reassuring that if there is anything that I need I can reach out to her. I recommend anyone looking for a great vehicle and family experience on your journey to purchasing a vehicle Pembroke Pines Acura is the best and you wont be disappointed. Forever Acura customer in me they have indeed. Theyre simply amazing

One of my worst experiences trying to lease a new Acura. Ive owned Acura since I was 16 years old and never thought I would go to a different car manufacturer. This experience forced me to lease a new Lexus on the very same day. Absolutely gutted for driving a car thats not an Acura but I was left with no choice. Hopefully your customer service will improve and I will get into an Acura again in the future.

The most professional Car Dealer that I had ever met! I have been in the market for a car for the last month. Reputation proceeds this Dealer and was highly recommend by a friend.I have to say that Im positively impressed by the way that this Dealership is running the business.I just leased an Acura last week.Ask for Mr. Revees and Mr. Campbell.You wont be disappointed!!!

Andres was very helpful when i purchased my vehicle and Sam the sales manager was also very friendly and good in making sure I was happy throughout the process. Olivia was pleasant in making sure she followed up to check that I enjoyed my experience

I found a truck on line that I was considering buying for my son. I had been looking for awhile and the used car buying process had not been the best. I have educated myself a great deal and I know a good deal when I see one and I can see through the BS that most car sales people try to give. My daughter and I went to Acura of Pembroke Pines on my way to work because honestly, I was not really planning on buying the truck even through it seemed like a good deal because in the past, what seemed like a good deal on line, usually turned out to be a scam with lots of additional fees and conditions. I met with the sales man I spoke to on the phone, Sean, and he was professional, friendly, honest and down to earth. There were no hidden fees or conditions and Sean did not use any high pressure tactics. The manager, Scott, then came and greeted us and once again, he was a very nice, professional and down to earth. The truck was nice and in great shape and we took it for a ride.... Darn it! I knew it was a great deal. I was hesitant to commit to buying it yet and I explained why. Sean and Scott were very understanding and did not push me at all. After discussing it with my husband, I felt good about my discussion to not let this great deal go. The customer service at Acura of Pembroke Pines was amazing! The paperwork was organized and streamlined and I was done in no time! The whole process felt like I was dealing with trusted old friends... I have bought many cars over the last 30 years and by far, this was the most pleasant experience I have ever had!

What a great place! I am not particularly fond of the car buying process, so I came into it with a bit of a negative outlook. I brought my friend in because she wanted an ILX. She was also very skeptical about the buying process. We were INSTANTLY greeted and attended to. Our sales consultant was Rodney. He was very professional, and an absolute gentleman. He was very detailed and attentive to all of our needs. He was patient and took his time. We never once felt rushed or hassled. This experience has definitely given me a different outlook on what it takes to buy a vehicle. My friend left with a lease on the car she wanted and at a great price. Thank you Acura of Pembroke Pines. Awesome job.

Excellent service and value! Oscar made my remote purchase experience simple and he even met me a more convenient location to pick up my new ride. I love my new RDX and will certainly work with Oscar and Pembroke Pines in the future!

From the beginning to the ending of our visit we were welcomed, felt comfortable and most of all treated with above and beyond courtesy and professionalism!!! this is the ONE AND ONLY dealer that I can write a five star review on. From the sales man, to managers, insurance agent they were all EXCEPTIONAL! this is the way a dealer needs to be. They wanted their sale and worked with my husband and I in the most understanding and respectable way we have ever been treated at a dealer EVER! The temp tag was even placed on nice and neat not hanging out not creased nothing. It was the ONE AND ONLY BEST CAR BUYING EXPERIENCE WE HAVE HAD!!! TAHNK YOU :)

Reached out online about the inventory and received a text within 4 hours. Salesperson negotiated in good faith and repaired the minor touch ups that my certified preowned car needed to make me happy. Overall good experience.

Great experience from start to finish. All personnel involved from Olivia, Oscar,Scott, Doug and Gilbert provided excellent customer service. Highly recommend this dealership to purchase a vehicle. Consistent communication, straightforward and friendly people to work with at Acura of Pembroke Pines dealership.

My rating for this dealer is 5 stars!! Any issue was resolved in a timely manner no questions at all. Very professional!The most exceptional part of this business is one of their customer service representative Roy Richardson. He is the definition of what Customer service really is. His energy and love for his company and his knowledge and love for the product is unparalleled.Thank you Ron Richardson!!!Congratulations Acura of Pembroke Pines for having such an amazing representative.

I went to drop my car off for maintenance today. Aside from maintenance, I asked for an oil change, to patch my rear driver tire, since it has a nail in it, and to check my brake system because my car keeps giving me an alert saying electric brake problem. Aside from the alert, my car has shut off on me twice while parking and going through a drive thru, while giving me the same alert. I spoke to the staff on the phone and they assured me that my back tire was fine and they did not patch it, which I though was strange since I have to fill it with air every morning. Regardless, I did not argue about it. When I picked up my car, I found the nail in the tire within 30 seconds of inspecting it. I am upset because if they were unable to find the nail in my tire, how well did they really inspect my car? After I left, while on the highway, my car gave me the same alert again electric brake problem. Maybe the alert is not accurate, but at this point, I am concerned about my safety while driving my vehicle since they couldnt even remove a nail and patch my tire. At least my oil was changed. Or was it?

Excellent service!! Thank you Joe for helping us, you were the push we needed to make the decision. Thank you Olivia for following up and making sure we were happy. You guys rock!!

Be careful buying a used car without warranty. Check engine light turned on 24 hrs after purchasing car with a $3500 repair bill Fun times! Management does not email or return calls. Great business ethics. ECU was allegedly reset before picking up car. Next time just buy from a junk yard at least they will be honest.

I love this dealership! Staff is always diligent, friendly and fun! It’s my second lease from them and I couldn’t be any happier! They make the process very easy hence the reason I came back a second time around! Rodney, Sal and Olivia were all great!

Great dealership. Very professional and friendly. I did not experience any of the high pressure tactics experienced at other dealerships. Everyone I worked with - David Gomez, Freddy in Finance, Gilberto in Insurance office, and Olivia Garcia - were helpful and we were able to get a deal done! After I purchased my vehice, David took extra time to make sure that I was aware of all of the features and how they worked. I would recommend this dealership to anyone looking for an Acura or used vehicle.

Every time I visit this location I am impressed by the level of service and professionalism on display. I have never had a bad experience, and look forward to the excellent service I receive with every visit! No matter how busy they are, the attention to detail is unmatched.

I had the pleasure of working with Jan. I went in just to look around because the car that I originally wanted was a Lexus. Jan listened to all of my needs and was able to top them. Such a smooth transaction and process. I recommend anyone who is looking to get a new car to ask for Jan. He isn’t pushy like every other car salesman and will listen to what you’re looking for and find it for you. I never even went to Lexus and ended up leasing the Acura ILX. Thank you Jan, Acura needs more employees like you!

I bought my first Acura and Im very happy with the service at this location. Look for David Campbell, he is great! he sent me a quick video of the car I want it before I went to the dealer. Hes very professional (not a pushy sales person..yikes) and funny!. He helped me reach the price I was looking for. Also, look for Olivia Garcia (insurance agent at the dealership) she was able to help me with the car insurance transfer and got a better deal.

Beware of buy a used car from Acura of Pembroke Pines They tell you all you want to hear and they are all lies . We made a deal with the salesman and then went to the finance department. That’s where the lying started . First they had to charge a large amount of money for new tags and we were leaving and the salesman came to get us back and they lowered the amount to what we all could agree upon. They said tags will be here in two weeks Needless to say they said they would call and they did not We had to call them. Now they wanted another 189 more for the tag just like they told us when we walked out. So you see they get you to sign all papers knowing they will screw you when you get your new tags. Watch out. Don’t go to this dealer. There are many other Acura dealers around. Find that is trustworthy

Great service very professional staff. Sean Bradford,Olivia Garcia, the sales manager and financial advisor very accommodating. Very much customer oriented.Thank you, for making the deal happen. 5 star service rating highly recommended.

Really quick process, great prices, and an amazing staff who helped me through the full process. Olivia García, David Gomez, Sam Nelson, and Douglas Campbell, went far and beyond of getting me the car, service and deal I wanted. I feel really happy with my car purchase.They also have an insurance agent on premises who helped ensure that my vehicle was properly insured before leaving the lot and also that I was paying the best rate possible. Thanks again got my new Acura.

Stay away from this dealership! Worst I have ever seen! I test drove a car I liked and we worked out the numbers and made me a good deal! To the point where I thought about buying it after the lease. The next day when it was ready to be picked up, I Started to realize some things were different so I read through the manual and I have a list of questions for my sales guy Anthony. Well I tried calling Anthony for a good 4 weeks and no he would not get back to me. Then I realized that no one has told me to come in to get my new tag and it was about to expire. Then I called his manager Gino in the middle and he said yeah I am here come in and let’s see what we can do. Well, I got there and they had a hard time setting me up with someone who knew about the car. He then set me up with a young kid who said to me oh you don’t have those features bc this is the base model. Which makes sense, it’s NOT the same car! This is not what we agreed on! we agreed on the car I drove which was the technology package, which Anthony failed to tell me. So Anthony decided to switch the car to a base model without me knowing, makes sense why he is avoiding me like the plague! Well when I talk to Gino he said let’s talk to Larry the GM and they told me it’s going to be 70 or 80 dollars more a month and I said I don’t think so. They said there is nothing they can do, well I said I am going to talk to my wife and we will talk about what actions to take from here. Well when I called him Gino said to me do whatever you have to do and HUNG up on me! That’s how they treat their customers! Avoid this place at all costs!!!

As a returning customer to the dealership, I continue to be impressed with the entire team, specifically calling out Ryan, Sean, Olivia and Jordan. They have all gone above and beyond each and every time to ensure 100% satisfaction.Thank you to a great teamCheers

Oliva Garcia assisted me last when I had to leave my car for some service, and she was really courteous and helpful in getting me in and out quickly. The staff I dealt with on this last visit to Acura of Pembroke Pines was great, Id definitely visit them again. - Elias P.

I left the dealer last Saturday very disappointed with the sales manager Nelson. He just wanted to put me in a vehicle paying $250 more than what I pay now for my Acura for the same vehicle model just 2021 versus mine 2020. When he saw that I just wanted to see all options to get service for my current lease. He disconnected from me. Not acceptable to treat people like that when I am an active customer of the brand. I don’t ever want to go there to see Mr Nelson ever again.

I was randomly searching online for a car that I was interested in and came across Acura MDX that was at Acura of Pembroke Pines.. I sent a price inquiry and Olivia Rodrigo responded promptly by sending me an email. Long story short…. I was connected to Jan Gallego who was very pleasant and ready to assist us with what we were looking for. The buying experience was very nice and everyone who assisted us were great.

Most pleasant car-buying experience ever. Sam Nelson provided info I request via email in minutes and completely as requested. Fees were clear and minimal and willingness to work on pricing at every level with zero pressure. Theresa Perrier was a pleasure as well.

Jan Gallego has tremendous customer service skills. He makes this happen in a fast and professional manner. The experience overall exceeded our expectations. Thank you.

My car needed some mechanic and body work. My experience was excellent! The staff at Acura of Pembroke Pines is the best of the best! All the staff treated my car like it was their own! The attention to detail they gave my car was amazing! The staff is passionate about the brand! The mechanics are so knowledgeable about Honda’s/ Acura’s. Brian in their paint department painted my car better than the factory . Jordan was super helpful kept me up to date with cars progress. My 12 year old Acura looks and runs like it was bought off the lot yesterday! When I picked up my car everyone from the shop came to hand off the car to me! I could tell they genuinely cared about the car and cared what I thought of it! Everyone that works here is an Acura/Honda enthusiast! This is the most amazing staff I have seen in any type of business!

Fantastic and professional organization. The most delightful car buying experience weve had and weve owned seven Acuras including four MDXs. This is our first from Acura of Pembroke Pines, but it wont be our last! Remember to ask for Ryan Reeves. Hes the man wholl make your car buying experience the best ever!

This dealership is the BEST dealership I have ever dealt with in my 60 years of existence on this planet. Leadership (Dino Liebro), Sales (Anthony Morales), Finance and Service are all outstanding. Also thank you to Olivia Garcia for your timely follow up on my experience with this dealership.

From entering the dealership to the purchase it was stress less. Very nice people and the follow-up from the salesman and Olivia has been a pleasant surprise.

This was the best car buying experience Ive ever had! Jan Gallego was incredible in helping me find my perfect car. He took care of my husband and I from start to finish. He was able to get us the best possible deal and would recommend him to anyone looking to buy! THANK YOU JAN!!!I also have to say, Camilo Torregroza and Gilberto Rivero were also fabulous to work with when it was time to close the deal!Pembroke Pines was quite a drive from where I live, however, after having the experience that I had buying my car, I wouldnt go anywhere else. I will certainly be telling all of my friends and family that this is where they need to go when buying their next car!

Very friendly and knowledgeable. We had the pleasure of working with David Campbell. He was able to connect and build instant rapport with us to ensure he educated us on how the car would fit our needs. Highly recommend.

Everyone was so nice and helpful. Starting with my salesman Oscar, Giovanni from the finance department, Gilberto from the insurance department, sales manager Scott Ticker and Olivia Garcia.

Great place to do business. Especially Ryan who is the most efficient person in sales i ever meet

I visited this dealership last week looking for the MDX. Jan was the sales associate that assisted me. He mentioned he was new to the company, if he wouldn’t have mentioned that I would of not believe it. He is very knowledgeable of the features of the suv. He answered all my questions and I felt very please with his service. He kept in contact after the visit to keep me informed of the inventory coming in. I didn’t get that treatment at the other 4 dealerships I visited. That’s one of the reason why I came back to him and purchased my MDX from him.

We went to Acura Pembroke Pines to look for a car with/for our son.....he did not get one this time but my husband and I each bought a new car! I got the RDX and my husband got the TLX..Buying a car was actually a very pleasant experience. Mike, Theresa and Scott helped get us everything we wanted!.Thank you all so very much!

Amazing Customer Service. Professionals, friendly, I love this location. I dont ever give 5 stars, so trust me, when I do, its worth it. Highly recommended for all your car needs 🥰

First I would like to say how excited we were. From the deal and experience we got, from buying the car from Acura Of Pembroke Pines. Unfortunately we cannot say that experience lasted very long. This deal was “signed and delivered” on July 1st 2021. Everyday since the deal was done we’ve checked the status of the payoff. Nothing was sent. We finally reached out to the dealership (Sean and Sam) and the “payoff check” was generated on 7/31, received the 4th of August (30 + days late affecting credit). Now for the last two weeks we have been calling and texting in order to not have a new car with an expired temp tag. Today we woke up with NO CAR OUTSIDE. The car was towed from our apartment community. Why? For an EXPIRED tag. When I reached out to Sam Nelson to express myself with what was happening he said to me “ok, bro.” And hung up. This is the experience and service that was provided to us. Now on a Saturday we need to pay $200 to remove car from the impound yard and drive from HOMESTEAD FL to Pembroke Pines to see if they can “help with a tag” because they still DON’T have a tag for us. We will be taking our experience to EVERY social media platform available.

Excellent ask for Allister great person thank you love the rdx

Excellent customer service. Both Giovanni Vargas in Sales and Doug Campbell in Finance were amazing. This is the second vehicle i get from Acura of Pembroke Pines and always a pleasurable experience.

ITS A SHAME THAT IN 2021 THIS DEALER PRACTICES THE LOW BALL GAME. CALLED ON AUGUST 5 2021 TO INQUIRE ABOUT A MDX LEASE OFFER I HAD AT ANOTHER DEALER AND SPOKE TO SCOTT A NEW CAR MANAGER. HE TOLD ME HE COULD BETTER THE OFFER. I EXPLAINED THAT I WAS ABOUT TWO HOURS AWAY AND THAT WANTED TO MAKE SURE IT COULD HAPPEN. I PROVIDED MY CREDIT INFO AND SCORE. HE ASSURED ME HE COULD BETTER THE DEAL. I DROVE FOR TWO HOURS AND WHEN THERE THE SALES PERSON JAN GALLEGO TOLD THAT SCOTT HAD ALREADY LEFT FOR THE DAY AND THE OTHER MANAGER ON SITE SAM STARTED LOW BALLING ME BACK AND FORTH TELLING ME THERE WAS NO INVENTORY OF THE VEHICLE AT THE TIME AND ABOUT THE PRICE HE COULD NOT MATCH BECAUSE SCOTT WAS NOT THERE. WHAT A WASTE OF TIME AND MONEY. PLEASE BE ADVISE IF DOING BUSINESS WITH THIS DEALER TO BE CAREFUL. I WILL CONTACT ACURA CUSTOMER SERVICE TO EXPRESS MY CONCERN AND LAWFUL PRACTICE OF THIS DEALER.

Karl Reed is awesome he very professional and knowledgeable salesman. He is not aggressive and lets you as the customer decide what is a best fit for you but presenting all the financial details.

Great experience with our 2nd RDX lease. Jan Gallegos was our salesmen (1st time) and Camilo our finance rep (2nd time). Highly recommend both as our experience was in incredibly smooth and pleasant. Also, highly satisfied with Gilbert, the insurance rep. AAA+++

I want to thank Jordan the service manager for the help . He answers and caters to your needs & he sure had my car looking right ! Also want to thank Mike Chan as well for recommending the Pembroke Pines branch as well as giving tips on how to make your car looking sharp !

Great attention and customer service. Zelia Freire was very helpful on a lease return after the people at Rick Case Honda gave me a very hard time.Thank you Zelia, you are very courteous and professional.

This is my third Acura and I am very happy that I could have Karl helping me, he is a great customer service. Also Olivia Garcia has been very helpful., overall I had a great experience.

Thank you very much Olivia Garcia for the smooth & quick transaction .cant forget the sales person of the year Joe Urteaga Thank you .

CROOKS! They engage in illegal BAIT & SWITCH and other shady sales tactics! Beware!! Do NOT ever buy a car from Acura of Pembroke Pines!!! Go to another dealer. Heres our horrible experience with them in June, 2019 (pictures attached):Weve been looking for either a low mi. used or CPO (Certified Pre-Owned) 2019 Acura RDX SH-AWD A-Spec for our daughter; been looking online for months and seeing the values/prices decrease over time since the new model year, 2020s are already at Acura dealerships now. The vehicle has an MSRP of $45k-$46k but there are CPO and used ones all over the US for $37k-$41k.We went to the Acura of Pembroke Pines website and CarGurus website and noticed a few New 2019s still available according to their website and CarGurus. So, we inquired about them and sent an e-mail through CarGurus, asking how much off for one of the brand new (left-over since it arrived in the Fall, 2018) 2019 Acura RDX SH-AWD A-Spec (specifically the white exterior / black interior). It was just a few minutes that we received an e-mail back from Anthony Morales - part of the Acura of Pembroke Pines Internet Sales Team, who simply e-mailed back saying $40,100 (see picture). Okay then, that makes sense as theyre trying to get rid of the left over 2019s since they already have the 2020s on the lot which theyre trying to sell as well. So, we rushed down to the dealership and since Anthony was busy, we saw another Internet sales team guy, Ryan Reeves.To our surprise, Ryan informed us that Anthony was mistaken and that price wasnt for a brand new one (as it showed on their website); they claimed they didnt know why one of their Internet sales team members was so confused and where he got that amount. Then, Ryan went to go speak with the GSM (Gen Sales Mgr) and came back after about 15min. saying he had great news...in 1 week, they were expecting a slightly used untitled RDX SH-AWD A-Spec that just happened to be used ONLY by the dealerships owner (or wife or other family member in Utah)...but only for < 800 mi. and we could buy that one for $39,500 with some accessories thrown in at no charge since they had made a mistake before on our new vehicle inquiry. They mentioned that because it was never titled, it couldnt be CPOd and had to be sold as a new vehicle. Sounded a bit fishy, but we gave them the benefit of the doubt, although we expected further details from the Sales Mgr. But Dino, the Sales Mgr never had the guts to come outside his fishbowl office to meet us and explain.After we left the dealership, we confirmed with Ryan that the vehicle was in fact coming into the dealership the following week, BUT he had another couple BIG SURPRISES for us...that they cannot sell it for $39,500 AND it DIDNT have < 800 mi. on it; it actually had >6,300 mi. on it and had huge gauges/scrapes on the lower drivers door (see picture) AND they wanted to sell it for $41,000 and not a penny less!!!!!! So, not only did they renege on our deal but theyre actually trying to sell a very USED car as a new car with a lot of miles and body damage!!!! And again, to be clear, its LAST YEARS Model used > 6,300 mi. as a demo by the dealership owners wife or other family member and it was involved in a small accident and has an MSRP of $46k and theyre trying to sell it as a NEW vehicle (not even Certified Pre-Owned) for $41k? Excuse me?And, to top it all off, theyre now claiming they dont have any left-over 2019 Acura RDX SH-AWD A-Spec vehicles left in stock, even though their website still shows 2 in stock.Exactly WHAT KIND of ILLEGAL RACKET is occurring at Acura of Pembroke Pines? Weve contacted our attorney AND the Florida Attorney Generals Office to investigate. Caveat Emptor! Let the Buyer Beware!!! Stay Away from Acura of Pembroke Pines!!!! :(

If you are looking for a good deal, no pressure, easy going deal, call Jorge Ramirez. Turn my 2019 lease for a new one.

Not a great experience! Managers do not honor each other’s deals from one day to the next. Then they try to offer you deals that are logically unsound and make no sense to a longtime Acura customer. My prior experience 3 years ago was very favorable but not this time.

Anthony and David were very helpful! Made the car buying experience seamless, even drove to us to finalize some paperwork!

Acura of pembroke pines made my car buying experience easy, their sales team is top notch! Olivia gave me a follow up to make sure that I was enjoying my purchase and to answer any follow up questions.

Everyone is super friendly and not pushy! Earned my business!

Leased a new car for my daughter. It took a little longer than Id like but we received great service.

If you are smart enough, you wouldnt shop here.

Always a professional and 5 star service. Makes you feel like V.I.P everytime

Great people! Olivia and guys got the best deal

Polite, honest and efficient! Thank you Ryan & Olivia!

Purchased a trade in and was treated with respect and no BS. No hidden fees or any sales tricks. Dave salesman thank you. Dino thanks for the help and honesty.

This is the worst service I have since I buy my Acura. I brought my car for diagnostic service after the diagnostic they gave me the list of what they found and I agreed to get it done. I went to get my car in that same day I found out the A/C wasnt working and at 50 mph the front wheel was shaken. I brought it back for 2nd time cause the services didnt done after few hrs they told me all good then I ended up go there for the 3rd time for the same problem. They charged 4k for the 1st time I paid for and they wanted to charge me another 3k for the same problem They didnt fix the 1st time.

I just purchased my 5th Acura from Acura of Pembroke Pines, from my awesome salesman Sean Bradford, he walks you through the entire process and make you feel comfortable throughout transaction...special thank you to sales manager on duty Sam, who was our original salesman...trust and creditability are very important to me, they made me and my wife comfortable, throughout the entire process!!!!go see them you wont regret it...

Very accommodating and informative staff.

Great Service every time.

All I can say I had amazing experience at Acura of Pembroke Pines!!! Ron Comrie what an amazing salesman. He had such class and awesome spirit. He helped picked out my first car 2015 Acura MDX!! I thank you so much for finding the best car for my family and I!! Thank you again and God bless!! 😊

Olivia provided a great experience for my wife and I.

Acura Pembroke Pines, is the best, Scott the manager and Theresa went above and beyond no stress no agony out in 1 hour with a new 2021, best dealership in South Florida!!!!👌🏽

I love this dealership.

Fast and easy to speak with someone & very professional.

Just leased my second Acura RDX from Pembroke Pines. Very easy. Everyone was attentive and professional.

Worst mistake I have ever made was dealing with these liars!! It’s been about a month and I don’t have my permanent plates. I’ve been calling in several times to inquire on the status and it wasn’t until my last callSomeone told me I needed to provide additional items. AFTER A MONTH!! I hate these frauds and liars

Getting maintenance service done today. In and out under an hour. As always, Justin Ferber takes great care of me. Been doing business with Acura of Pembroke Pines for years. You cant go wrong with them. Great cars and incredible customer care.

Not even sure where to start. Acura of pines has been beyond great to me from beginning to end ! The entire staff especially the service manger Jordan & service advisor Mack remy! Not only did the solve an issue another Acura dealer was not able to they took ownership & assured me they would solve the issue. They communicated every step of the way! Best dealer out there! I would 100% recommend. Thanks!

Great Service!!! I love all the Sales Associates they are truly the best ..

Worst car dealership ever, this is my 3er mdx from this dealer, just because to get a sell they lie to me about they will take some miles from the car i was returning after 4 weeks a bill came in charging me the miles, they told me they will resolved the problem they never resolved it and now my credit score under 550 ( when i got the car it was 745) the acura started impacting my credit negative. the negotiator sam he is the one that gave me the deal and the manager said thats is no my problem I didn’t make the deal, don’t go there they will lie to you to just get the sell.

Terrible experience. My sales associate was Anthony. I was told that my car would be delivered to me and ready to go. I received the car with 10% oil and had to go back to the dealership for an oil change. He forgot the 2nd key to the car and that he would mail it. I have not received it yet and its been a month. I had requested him to send me my Acura account number so i can set up the autopay and he never did. Once I signed the paperwork and gave him my money he stopped responding to my text messages.Previously I had been leasing from Esserman dealership for years and left them for Pembroke Pines Acura worse decision of my LIFE!Do yourself a favor and avoid the dealership or at least AVOID ANTHONY.

Extremely disappointed with the service I have received from Acura of Pembroke Pines. The only reason why I did not give this dealership a 1 star rating is because their salesman, Karl Rove, made the experience of shopping for the right vehicle very enjoyable. After that, its been nothing but shady & stressful. I leased a 2021 RDX and I wish I would have chosen a different Acura dealership to lease this car with. Two weeks after I leased my vehicle, their sales manager (I will not publicly disclose his name) has been trying to tell me that I have to come in and sign a new lease agreement since my trade in did not qualify for a $1,500 Acura loyalty discount, therefore, they are going to keep $1,500 from the equity owed back to me. First off, how does it take a sales manager (or this dealership) 2 weeks to realize this? These dealerships know what theyre doing - their appraiser fully inspected my vehicle where he ran reports & they me an offer on my trade in so they could make a deal with me. I even showed good faith by driving all the way back to the dealership the following day to deliver the actual title of my vehicle & signed over my rights to them. Nobody made me aware of this loyalty discount at closing verbally (nor is it in writing) & the manager is now threatening that my vehicle is no longer funded and that we no longer have a binding contract when I have a copy of all the paperwork that I signed/initialed, which 100% still makes our agreement binding. Im a fair person & I go by what I signed.. Thats why we sign a contract in writing so it is executed & both parties are protected with written evidence. There is nowhere in the documents stating that the equity owed back to me was contingent on this loyalty discount. They even had the nerve to call me all throughout the Christmas holiday while Im working a job that requires me to be there 45-60 hours a week, where I absolutely have no time to deal with this nonsense. Now they are holding over my head that I will not be able to make my 2nd lease payment on the vehicle until I come in & sign their new lease agreement that they drew up (which we all know what will happen if I dont make a lease payment). This is true manipulative sales tactics & Im absolutely beyond stressed to the point where I feel this is (unfortunately) going to end up in arbitration. Not to mention, this is just ONE issue that Ive had with this whole deal & its almost getting to the point where I feel harassed. I truly regret giving my business to this Acura location & can only advise that its worth driving the extra 25-50 miles to another location. Save yourself the stress & avoid the drama!

Went to pick up a car with my girl. Her car was ready but the landscaping crew on site blew grass all over her car. They took it back to wash. Half hour later still nothing. Another half hour goes by I go outside and the service crew is outside, chillin, laughing, having a great time. I got no problem with this no one was waiting and they werent rude or using foul language. All good! So I figured let me take a walk. I didnt even walk 20 yards and I see my girls car parked! It still had some grass on it the car was not wet you can tell it was wiped with a rag and never washed! I went and told the crew and I believe the kid that helped her when he said he wasnt aware someone brought it back. But see how that looks bad? Weve been waiting an hour. It gets better because now one can find the key! It really was a circus watching about 4 to 5 people who were just laughing it up now try to find a key. All in all we waited an hour and a half to finally leave and take the car to a car wash myself. Your dealership is beautiful and the people were indeed friendly but you guys dropped the ball on that one.

I’ve been trying for over a month to get a copy of my vehicle contract for a vehicle I leased at this location to get reimbursed for a tire maintenance package I’m no longer using. I leased a new Acura at another location and was going to apply the difference. I guess this dealership had some internal issue with that because they kept dodging my calls, GM won’t reply to emails and Doug in Finance promised to send me a copy of my contract two weeks ago. Still chasing them. Really shady and unprofessional group. Even Acura HQ was appalled by this. I ended up filing a formal complaint with Acura HQ today. Take your business and patience elsewhere.

Marco, Brian, and the whole Acura team made me feel like a valued customer. For example, that were welcoming, caring, professional, patient, honest, and efficient at providing me with a car oil change and other services / inspection. They also were kind in showing me other cars for sale but not in an over-pressuring manner, but rather tactful and friendly. I appreciate their snacks and refreshments in the modern and well maintained lobby. They have just earned a new customer when their innovate approaches and customer service skills.

First, the good opinion: if you’re going to buy a car from this dealer, please go to Sal Seyman, he is very good guiding his customers to the best car option. He’s basically the only angel in that dealership.And now, the bad: Terrible experience I had with the financier Campbell, very disrespectful, bad attitude and bad customer service. He doesn’t deserve the position he has as “Finance Director” it’s a joke to give him that position and a shame to the dealership. I escalated my issues to the General Manager through an email explaining everything, and haven get a response yet.Never ever going back to that dealership again!If I only could put 0 stars, I’d do it :(

During the most chaotic time ( covid 19) my husband and I received the most professional customer service I have ever received. In less than 3 hours we were able to trade-in and lease 2 new vehicles. All with 3 children under 8! Not only were Theressa and Scott professional, they were gracious enough to allow me the use of a vacant office to construct a real estate contract for my buyer that couldnt wait. This level of customer service is unmatched. Theressa Perrier and Scott you are a rare gem to the sales industry!

From Karl Reed to Sam, Camilo, and Olivia, my experience was bar none the greatest performance of customer service ever witnessed. Very professional, yet friendly, and NOT sharks at all. Just stay away from RODNEY VEASEY!!!

This is the first time I’ve ever put a negative review up on here, but totally avoid this place.... worst experience I’ve ever had. Sold a car from underneath me.In response to owner: we had a deal and you broke. That’s the bottom line. Have a great day. There is a reason your business is the only one star review I had ever gave.

If anybody is looking for a car this is the place to go, Terry was our salesman and I couldnt speak any higher of him, the whole experience was just stress-free and we brought the car back the next day they gave us a loaner they went through the whole car for my daughter, and took excellent care of us

This place was really great, they didnt pressure us at all, the salesman Terry was really helpful, my daughter bought a beautiful car here and I would highly recommend it to anybody, finance department was super nice and they totally went through the car before we bought it

Excelent service, good options

Superb service from the car service center. Mr. Neville Braganza service advisor was excellent.

BAIT AND SWITCH!!!Read this and save yourself the headache and your wallet before you think about going there!!!!Terrible customer service!!! Their sales rep are a bunch of liars and delivered the wrong vehicle and won’t rectify the situation! Pathetic excuse for a company!!! Do not purchase any vehicle from them and do not accept any vehicles that they want to deliver to your house!!!! Classic Bait and Switch! Grand theft as they won’t return previous vehicle!!!***Response to the owner: You did not deliver the vehicle that was selected. We even confirmed with the person dropping off the vehicle if the vehicle was in fact all wheel drive and even that employee lied! You brought the wrong vehicle, said whatever needed to be said so he can rush the documents being signed outside the home and he left quick. When we took a second look we saw it was in fact not an all wheel drive. Your company will not rectify the situation! Additionally, every employee there is a manager. It got to the point that no manager wanted to help over the phone. Went there in person to get back the vehicle that was picked up and no executive personnel wanted to assist. You Are All Pathetic liars!***Response to their edited response: First of all we called an hour after the car was dropped off to inform you that you dropped off the wrong vehicle. It was not the following day. Secondly, the clear discussion was to change vehicle to a newer model with exactly the same features and nothing less. That was the price I was negotiating on. How dare you say otherwise! You are complete liars! BAIT and SWITCH!We already contacted Florida State Attorneys Office and will be filing a complaint with FTC. BAIT AND SWITCH!DO NOT DO BUSINESS WITH THIS COMPANY! THEY ARE THE TYPICAL CAR DEALERSHIP, SCUM! So many other car dealerships to do business with. Dont waste your time here!

Theresa Perrier is a very professional sales person, she is always ready to assist,. I bought my Acura RDX through her and it was a very good experience.She is 1 of the best in there.

Mr. Reed helped us a lot to buy our third Acura . He was very professional, he had all the answers to our concern . Acura Customer services 100%

Really happy with my purchase there, i have boughten a bunch of cars and pricing and customer service was the best of its kind would go back

We had a very nice sales girl, but since buying the car 2 months ago, we STILL have not received the updated registration. They are charging us extra even though we were told the renewal was included in the fees when we purchased the car. The customer service has been horrible, they do not return calls or follow through on promises once they have your money. Would NOT recommend this dealership.

Best service and best staff, hands down!!! This is the only place I bring my car 🙌

Excellent! Thank you Larry & Sean. Loving my new MDX!