Great and friendly service with very fast transaction. Ask for Shane. Great sales rep.

Bought a mustang was in it for a month before the engine light came on and started losing power. I had the vehicle code read by a local shop and the established issues with the catalyst system. Which I was quoted a couple thousand dollars to repair. Due to it being such a short time of having the vehicle I was sure the Susan Schein staff would work something out to where I could be accommodated for my troubles especially since I had to wait days to see someone and even then the manager never came to even acknowledge me or my situation. After being belittle and tossed options of cheaper cars that I had no interest in purchasing I was told it’s nothing else they would do. Fortunately, for me I had a friend that works for Hendrick Chrysler Jeep Dodge(buy your next vehicle there!!) that spent all day working to get me taken care of and out of the horrible car they had given me. I would recommend steering FAR away from this place as possible. Horrible management staff. The salesmen are just kids being used by the the managers to make sales even though they truly want to help their customers they aren’t allowed to because of the greedy management.

The service department is amazing! My purchase 6 + months ago could have been a better experience but my car is amazing, drives smooth, no issues, the friendliest most knowledgeable service department ever!

Great staff that went above and beyond to meet our unique needs. They were able to help us get into a nice, dependable, and very clean! vehicle in a very short amount of time compared to other dealerships Ive worked with in the past. We are very pleased with our experience, we are loving our new-to-us Q7, and we will definitely be back. Thanks so much!

I had a great experience I recommend anybody who is having problems getting a car financed Susan Shein will make it happen

The team was awesome, they did for me exactly what they said they would do... I highly recommend them to anyone...

The sales manager was very rude and condescending. He neglected to help with damage the vehicle they sold me had a previous accident. I was told the vehicle had a clean title. Also only had the car for one day at that point. My salesperson Zach was very friendly and helpful as was the vehicle service team which offered to help against the dealership manager’s wishes. However, will not be buying from this dealer again.

Bought a 2014 Chevy Silverado on Friday. Drove it very little and by Sunday it had a major engine issue. Dealer was only willing to knock a little labor cost off of a truck I just paid 21,000$ for. When they say “ as-is” they aren’t kidding. Took the money and ran. Very unprofessional and greedy. Bad business. Funny thing is it was making the whining noise when I got it but it was mistaken for power steering, so I planned to fix that myself. Not what turned out to be a 2,000$ oil pump replacement. So it needed to be fixed before but was overlooked or known and given to me intentionally. You have lost my respect and future business. Never again.

Just purchased a 2016 Kia Soul and I have never been so happy with a vehicle. The people here are amoung the friendliest and most helpful. The cars are amazing and the prices are excellent. Would highly recommend.

Susan shein I highly recommend anybody who had problems getting a car that was said u couldnt get Shien will make it happen

A great dealership that was not pushy and actually worked to give you the best deal that they could. I am highly impressed with the service. Nothing fancy like a lot of dealerships, but fancy doesnt make you classy. This place is classy.

After purchasing our car, their was a problem with the spark plugs and coil pack. The service dept did an excellent job with the repair and were happy with the decision too purchase from Susan Schein Automotive.

Thanks for the reply, however, There is a difference between and signature and initials! The point is, I understand this did not happen at your location, but your location is the head location and after I purchased my vehicle from the McCalla location, couple of weeks later, they closed down! All of their paperwork came to you guys as it should, because you’re the main location. The fact that you are not trying to do anything about the situation is what’s horrible! And to think that I would lie about a signature/ initials is the other crazy part. But you guys have found the right 1, and I have tried to be nice. But just like you guys have Paperwork, I have all those documents as well! I feel that, you guys sold me nice trash, and knew the outcome, got your money which was 5,000 down, and now that I’ve found the problem, you guys want nothing to do with it! That’s not fair and not healthy for business! Also, it’s crazy that there are other reviews stating the same situation on the Carfax thing and more. You can try and delete them, as tho they have already been saved into my documents list! Again, you’ve found the right guy this year. I definitely will be staying in touch!Public, look at what was sold to me ( the passenger door was a whole other color than the rest of the car ) also, look at the signature/ initials ( difference )on the Carfax!

Corey was very professional and quick getting my oil changed and back on the road thank you Susan Schwinn Automotive.

The ABSOLUTE BEST!! Service i have ever received! This is the second purchase i’ve had with them and both times were amazing. Very helpful and SUPER friendly! They have gain a lifetime customer here! Natalie and Shane are the best!

It was great except they didnt fill up the gas tank like they said they would..

Worst place to get a car from i got Dodge Challenger from their September 9 2021 transmission when out in two days they wouldn’t get me a new car they want help me get it fix they tell me I’m stuck with the car all I can do is trade it in.. then the car breaks down in Atlanta

We bought a truck from here and are in love with it. Our salesman was Garry Tatum and was a great and patient salesman. Wesley was a sweet man to help us finalize paperwork. Highly recommended

Good service,good attention, excellent.

The salesman was very polite and knowledgeable. We found a truck fast. They worked with us to get a good deal. It was a pleasant experience. I would recommend Susan Schien to everyone.

David Rivera is the best sales manager I have ever worked with when buying a vehicle. He was calm and caring.

Very nice crew, Sydney, David, Jeremy, Paul, etc. Just purchased my vehicle so at this point, just hoping its the car I think it is. They worked with me to give me the best deal for what I was needing.Only negative was the interior still needed to be cleaned up when I got home. A lot of spills and stains the detail people failed to clean.Otherwise, so far I would recommend this place.

Very friendly and helpful. Got an awesome truck and alot of good advice. Garry and Jack you guys are the best. Thank you!

Micah was an awesome salesman. I was able to be myself and he treated me really well. He will treat anyone really good.

Vehicles are overpriced, and some even have wrong milage posted. Salesman called to schedule an appointment only to cancel it hours after confirming it. When all details were brought up about the vehicle they stopped responding to me. I have never had such an unpleasant experience when trying to purchase a vehicle.

I just got a 2016 Nissan Versa and the customer service was excellent! Vincent, the manager was very informative and helpful as well as Sydney who was very sweet! I appreciate the hard work the staff does to make the customers happy!

Susan Schein in Pelham is always top notch. Mr. Greg Webb helped us with our 2nd vehicle purchase from here. If you are looking for a GREAT vehicle definitely come here and ask for GREG!!!

This dealership exceeded my expectations. The employees were more than willing to help me and work with me to ensure that I left happy and at peace. It was stressful trying to find a car but Kenya and Mr. Floyd made it so pleasant by having patience with me. Kenya worked super hard all day to help me. She made me smile and helped bring peace to my day. She is one of the hardest workers I have ever met and she keeps a great attitude. Mr. Floyd was also very kind and beyond helpful. He went the extra mile to make sure I had what I needed before leaving the lot. Its always nice to find people who have good character. It makes you want to buy from them even more. Everyone was a blessing who assisted me. God is definitely in Susan Schein Automotive. Everyone went above and beyond to make sure that I was assisted and satisfied. This dealerships customer service is better than Toyota and Chick-fil-a combined. May God pour out his Spirit, favor, peace, blessings, and love on Susan Schein Automotive. In Jesus name, amen.

Words cannot express the gratitude that I have for the staff at Susan Schein! David, Vincent & Blake went above and beyond to make my first car buying experience one that I will always remember! The customer service was phenomenal! They really care about their customers by taking the time to find whats right for you. Thank you again guys!

Overall great experience! Nice and knowledgeable while not taking too long

Very friendly and helpful.Delorean has and once again provided excellent customer service and is very knowledgeable of the car business.

BOUGHT AN AWESOME TRUCK!! .but NOT from Susan Shein.I went to SS to purchase a truck for my husband as a welcome home from his deployment gift and they were horrible. I had a specific list of requirements-Ford F150 4X4 Super Crew and Tow package. Truck that brought me in was a low mileage 2017, but I couldnt tell from the description if it had the factory added tow package. It did not have a hitch, but Henry insisted it did have the tow package,and the hitch just was not added because it had been a rental and they did not want the car towing. (BS!!) They couldnt produce proof that the truck had a tow package other than Erics (CEO) word that all Ford trucks can tow. Henry then showed me a 2015 that definitely had a tow package-had the hitch, tow brake and button on the steering column to activate tow mode. The truck looked good, but was priced high. I told them my max price and felt confident we were in the ball park. Henry told me to bring it home so I did and I called my most favorite, honest auto mechanics in Pelham, The Garage. They looked at the truck and said it had an engine oil leak, but that would be an easy fix because it was still withing warranty. When I brought the truck back to SS and told them about the leak, they denied it saying they had already looked it over before they put it for sale. I told Henry that SS would have a reason to convince me that the Truck was perfect, my garage had nothing to gain by telling me the Truck had an oil leak. (In case you happen to be looking at this truck, the VIN 1FTEW1EP3FFD02260..have it checked!) Since the leak was under warranty, I again told Henry what my bottom line price was and left. When I went home I researched the same requirements and found a same year, similar mileage, F50 with more options for several thousand dollars less, but an hour away. I told Henry about the truck and he asked me if he could meet their price out the door would that work for me. I told him yes. He asked what time I could come in to hammer out the details. I went in as promised. He said he was just waiting forEric Musso to approve the deal. After 45 minutes, I told him that if this was not going to happen I was going to leave and gave them 10 minutes. They waited the whole 10 minutes and I got up to leave a new person brought me into his office and said,look at this - He brought up a photo and said this is the deal of the year! and started rattling off some info as he scrolled through the photos. I could see that the Truck was didnt have a Tow package. When I said it doesnt have the make or break Tow package, Eric again started giving me his line about all Fold Trucks can tow. I had lost my patience. I turned to Henry and told him if he wanted to sell me THAT truck that I had test driven for the price that we had agreed, then I would buy it. Then Eric said Oh, you told her a price? Blank stares and silence for all three of them. Done letting them play this woman by lying to me, telling me things were included that werent, offering prices only to rescind the offer, and denying needed repairs on their perfect truck. No more wasting my time and walked out the door. I drove to the dealership that had the better, less expensive truck with the bigger engine and more options and bought it that day. SS sales people and management were dishonest, tried to take advantage of a woman and most of all were trying to take advantage of my amazing hard-working 29 years of service veteran husband. **Update** This happened 2/23. A month after I was in their store, after seeing my review SS sent me a letter that I was not approved for credit. My credit score is excellent and I WAS told approved while in the store, but now they have paperwork to lie to prospective customers and say I wrote this because I didnt qualify. Either they lied to me about being approved while in store or the wrote a false letter later -Deceitful, Unscrupulous Dealer. BTW I have called them per the reply and below but they wont return my calls.

Excellent people to work with

Great experience. My truck transmission went out, and i stopped by they were very helpful with finding me the kind of truck i needed. Very thankful

What a wonderful experience my son and I had at Susan Schein Automotive. Everyone was extremely friendly and there was absolutely no pressure at all from our salesperson Henry. He was very laid back and let us make our own decision. He was right there if we had any questions but did not pressure us in any way which we truly appreciated. All of the staff there were super nice and helpful. We will absolutely go back to Henry and the folks at Susan Schein when we are ready for another vehicle purchase. Also, the truck my son ended up purchasing from them was exactly what he was looking for and they made sure it was very clean and in perfect condition for him. Keep up the great work Henry!!!

My wife and I went in there yesterday looking for a used truck. We found a Nissan Titan that we liked and subsequently made the purchase (cash). Made it exactly 26 miles and the transmission went out. Im currently waiting until they are open in the morning to see if they make this right. Car was bought as is, but,you would expect it to last longer than this. I will change my review if it is handled correctly. Update. They towed the truck in and are replacing my tranny! Absolutely wonderful Highly recommend! Addendum...changing my rating. Service department is garbage. Giving me the complete run around. Steer clear!

The people at Susan Schein are nothing short of amazing. It has been a couple of months since we purchased a 2014 Nissan Pathfinder from there and it is perfect for us. Chris Godwin was our salesman and was super helpful before, during, and after purchase and kept us informed every step of the way. We werent even going in to buy something as nice as this - we originally wanted an older SUV for less. On their advice we applied for this one and got it for less down and smaller monthly payments than we originally intended even for an older SUV. They will work hard to get you into what you want!

Robert was fabulous and amazing sales person.He went above and beyond to help me find a car although they ended up not having the car I wanted, I would highly reccommed ask for Robert when you go to this dealership .He is a 5 star all the way .

We really enjoy trading at a Susan Schein Automotive. Everyone is professional and friendly and not high pressure. We found the perfect truck except it had no trailer hitch or tow package. They worked with us until we reached a workable deal which included having the hitch and tow package installed. This is the second truck that we have purchased from Susan Schein. Still loving the first one bought 3 years ago and looking forward to lots of miles in our newest purchase.

Henry and Johnny will take care of you like family! One of the easiest vehicle purchase I’ve ever made. I didn’t have much time on the first visit, so they had the vehicle I was interested in ready when I stepped in the door. Also, let me take it home overnight to really get to look over it. If you decided to go here which I recommend, ask for Henry and tell him I recommended him.

We were referred by my sister in law to Susan Schein. The sales reps there took really good care of us and we left with a car we love! They really worked hard to keep us within our budget and get us an awesome car. We will definitely be coming back for our next purchase and will recommend to anyone needing a vehicle. I forgot to mention that this was all done with little electricity as it was the wonderful snow weekend. The reps there were all very friendly and fun and didnt seem to mind being at work on a snow day! Wonderful people!

Extremely nice team of people here. Everyone from the admin to the sales people to the GM are consistently nice and helpful. Ill definitely come back for their inventory selection and customer service, and would encourage others to.

My husband & I were in the market for a new car (with a trade in, I might add). We called this location at 9 a.m. this morning (7/30), to set up an appointment to test drive & possibly finance a 2013 Dodge Charger SRT8. The listing advised that the car was going through inspection & price was subject to change.. (One would think this would indicate the car is new, if it is listed as going thru inspection). However, that was not the case. We drove over 100 miles to our appointment for the associate, DeLorean to act nonchalantly about the car & ultimately tell us the car is no longer at the dealership due to a motor defect. Also, associate Kayla tells us that the vehicle was sold over 2 weeks and the listing is trying to be removed. I say all of this to say, the information given was contradicting and very UNPROFESSIONAL. The associate had a 5+ hour window to cancel our appointment or give us a courtesy call to let us know the vehicle was no longer an option.

Great car buying experience, very friendly and helpful staff!

Mr. Simeon Williams provided superb and expedient customer care during my vehicle purchase. He was patient and found the perfect vehicle to fit my needs. As a disabled veteran, I am grateful for the level of professionalism he displayed and for his kindness. Personnel throughout the entire dealership were very friendly and the atmosphere was pleasant. I highly recommend that you make your next car purchase at Susan Schein; Im glad I did.

We were traveling down south for a funeral on a Saturday when our warning indicator light came on in our car. We had no idea what to do, so we googled auto repair and found the Susan Schein dealership. They were so nice to us. Seth Smith took care of us straight away, checked the codes, added air to our tire. Great customer service and friendly staff. We so much appreciate their kindness, as we were so far from home. Thanks Seth!

Absolutely the best experience ever. I found the perfect truck with low miles for a reasonable price. I can honestly say hands-down they worked harder than anybody to help me get the truck of my dreams. I highly recommend everybody going there when looking for a next vehicle. And ask for Clayton Cook by far the best salesman around.

Mrs Vicki is truly awesome!!! If youre looking for people who not only has great deals but also care about their customers please go to Susan Schein. Not only will you receive a great deal, you will also receive great customer services. I am recommending them to everyone..... EVERYONE PLEASE GO SEE MRS. VICKI

I loved them before and I love them now. Cheapest down payment and they will find a lender that will work around your credit situation. Kudos

I purchased a fantastic car! They wouldnt take anything off the price but it was a fair price. They were very nice and paid for my travel expenses from North Carolina. I would definitely recommend them bunch of great people! I would purchase from them again. 👍👍

I can honestly say there is no other dealership in town like this one. I got a good vibe from the moment that I pulled up. Not to mention it was referred to me by many of my customers. Mark Henry thanks for being the best car salesman Ive had thus far. You were very patient with me, you allowed me to get everything together, and you werent aggressive at all. I really appreciate that. Oh yeah I almost for to mention he got me in my dream car. A Jeep Rubicon. Mark Henry thank you and your management team.

I can honestly say there is no other dealership in town like this one. I got a good vibe from the moment that I pulled up. Not to mention it was referred to me by many of my customers. Mark Henry thanks for being the best car salesman Ive had thus far. You were very patient with me, you allowed me to get everything together, and you werent aggressive at all. I really appreciate that. Oh yeah I almost for to mention he got me in my dream car. A Jeep Rubicon. Rick Henry thank you and your management team.

Recently, I was interested in purchasing a late model used car. My son James and I went to Susan Schein Automotive in Pelham Alabama. I was a bit skeptical about buying a car because it had been years since my last purchase. The salesman we met was Corey Farnetti. Corey was so friendly and helpful that we had no problem in settling on a great deal. My son and I were impressed with the whole experience at Susan Schein. We got the vehicle we wanted and made a good friend in Corey. I recommend Corey and the wonderful people at Susan Schein for a great car buying experience.

Everyone there is absolutely amazing! Clay did such an awesome job finding us the perfect truck, everything that we wanted and more! And Johnny, who handled the financing, did more than what we were hoping for and was able to get us a better rate than what we were expecting. We will definitely be back!

Talked to one sales person she left another called never bothered to tell me yes, maybe, no. I think its wrong to leave someone hanging.

Terrible servive & salesman didnt even get his name. didnt want to show me the car nor let me drive it.

Terrible auto service department! I had a brake job done and it lasted only for 15,000 miles but I didn’t notice that now my rotors have grooves in them! They kept me waiting for 5 hours and I wasn’t able to watch them do the work but I did look through a window and my car looked like nothing was being done one it the wheels were on the van! Very bad service people and will never go back there even for a oil change! Buyer beware!!

The salemans was good. The management team totally different. I never receive paperwork to get my tag. I call many time requesting paperwork only to get lied too over and over. Bad experience!! Will never purchase from there again.

Was excited to see that they had a 2018 used hellcat for 48k. Came from Atlanta to see if I could trade in my 19 Daytona Charger. Figured I would be upside down because I bought my car brand new. From reading the good reviews, I didnt think to check the CARFAX on the hellcat charger they had. I was close to financing the hellcat but gm wouldnt work with me on the price. The car has cosmetic flaws. So I went home to think about the deal and something said check the CARFAX. I did and the car had been WRECKED. Of course its my job to do the research but I would think the dealership would at least inform the customer. Them you have the nerve to not provide any discounts on the car! Wow! Do your research people! On a good note, Delorean was a great salesman but the gm is funny business!

I couldnt give a good review because I did not deal with anyone who is advertised on on the website the ppl I dealt with was unorganized, unprofessional and just not friendly I have second guessed my purchase since I left the lot I did purchased the car I wanted but I wish I would have had better sales ppl my advise listen up really hear how they converse with you the interaction read your paper work and have someone with you🤷‍♀️ I know several ppl looking for good cars but I just dont see myself sending business to them after my experience I always value good customer service,professionalism, concern,quality and care the staff I had the displeasure of buying my car from lack them all (will gladly give names )I never even got a follow up call to see what my experience was I recieved a text in which I gave a 1 and still no follow up

Ive been getting my oil changed at Susan Schein for about 4 years.They sent me a coupon for a 16.95 oil change.When I went to pay they had charged me12.43 labor,12.50 parts,1.24 shop supplies,1.00 charges,1.13 sales tax on 12.50.This comes out to 28.30.They subtracted 8.00 off for the coupon.Not sure where they came up with that.My total ended up being 20.30.There is no sales tax on labor and they charged me sales tax on the oil,which is not legal.(Sales of Exempt Items: Some of the more common items which are exempt are: prescription drugs, gasoline and motor oil (kerosene and fuel oil are taxable), fertilizer/insecticides/fungicides when used for agricultural purposes, seeds for planting purposes, feed for livestock and poultry (not including prepared food for dogs and cats), baby chicks and poults, livestock, sales to the U.S., State of Alabama and other governmental agencies of the State of Alabama, labor to repair or install property is exempt as long as it is billed as a separate item on the customers invoice (labor to fabricate an item is not exempt). Note: cigarettes and beer are not exempt from sales or use tax.)My total bill should have been 16.95 plus tax on the filter.This is not a lot of money we are talking about but I get tired of getting scammed regardless of the amount.Susan Schein lost a customer today.

Love this place & the people, everyone was very friendly & welcoming. Id like to thank Henry Corley for all he has done to make sure he put me in a very nice dependable car! He made sure I left satisfied. Will defiantly be going back for my next car in the future!

DO NOT BUY FROM THESE PEOPLE! They sold me a car that was damaged from the start. No mention of the severe damage to the vehicle. Nor did they mention the transmission was bad. You call and get absolutley no help whatsoever. You cant trust them and they are horrible. Only had the the vehicle a few months....definitely wont happen again, now Im stuck!

HENRY is the best!! He went above and beyond to get me the car I wanted. He came early and stayed late to help me. He is very easy going, and he is easy to do business with when purchasing a car. I highly recommend him!!

This dealership is like no other I have ever experienced! We are very satisfied with how we were treated. Chris Godwin, Johnny Watwood and Eric were all very helpful and trustworthy. These people are good folks. We will definitely do business here again.

Vicki and the staff were incredible to my family and I! We came in just looking to see what the inventory looked like, and see what we could do about getting myself a daily driver/family vehicle. Vicki was great with my kids, included them in the process, and got us what we needed at a price we could afford! I’m now the proud owner of a 2012 Mazda CX-9! If you need an affordable, reliable place to purchase, look no further!

I have bought many vehicles over the last 12 years at Susan Schein Automotive and all of my experiences have been wonderful. My husband is sales associate Henry Corley. I know what your thinking Its his wife so of course she will give a glowing review. Your right but not because I am married to him. Henry is one of the most dedicated and honest sales people I have ever known. He will take customers calls late at night, early in the morning and even when weve been out of town. He goes out of his way to accommodate his customers. He wants to make sure that they are 100% happy, even after the sale is completed. It is that very reason he has so many customers return when they are looking for another vehicle. Henry will treat you with genuine kindness and respect.

Susan Schein Automotive is a fantastic dealership. First rate experience and great financial services. Everyone who works there is very professional and friendly. Micah Nash, goes above and beyond and treats you like family. Great experience, thank you so much.

I must say, Delorean is by far one of the best salesman ever..... Unfortunately the management is by far the worst Ive dealt with! True, dubiously clever, salesmen that will find ways to get your money from the moment they run your credit.... within 5 days, my credit score dropped 72 points...! I investigated this issue to find that they shotgun my credit score by running it 9 times through 9 different companies...! Apparently this happened after I mentioned that I wasnt going to finance inhouse and would be talking with my back on the following Monday! Truly disgusted by their actions and I wish I was a lawyer just so I could ripping them a new one! Shameful people!

I’d definitely say to not pay too much attention to the negative reviews on here from a year or so ago. This place is recently under new management and has an AWESOME team. You won’t find a more relaxed or transparent experience. Make sure you ask for Clayton Cooke! He took excellent care of my Mom during her car shopping experience. If I could give this place more than 5 stars, I would!

Awesome people. Great environment. Made to feel like you at home. I’m recommend these people for your next car purchase

Hands down the best car buying experience ever. Henry Corley was my salesman and he was great. His no hassle, no pressure approach was a breath of fresh air. Henry treated me like family and I guess thats to be expected, Im his brother. Go see Henry and hell treat you like family too.

Had a great experience, Jeremiah was very helpful and found exactly what I was looking for!!

Henry Corley is the best! I highly recommend him if your looking for a vehicle. He will do whatever possible that he can to get you in a car that you like. Everyone was very friendly & welcoming. We appreciate everything they done for us!

Had my pickup towed to dealership because it would not crank. Three weeks later and $686.00, still does not start and they dont have any idea what is wrong?? All they know is to try this, then try something else, then something else, etc. All the while I am paying for parts and labor... Makes you wonder about their capability to fix any problem. Taking to another place to get fixed.

Great service at a reasonable price. Employees there are friendly, knowledgeable, and respectful. They answered all my questions, made recommendations, and alerted me to some potentially dangerous issues with my vehicle. I highly recommend them to friends, family, coworkers, and anyone else who needs work on their car.

Found a vehicle my wife wanted here but we live over 4 hrs away. I spoke to the director of sales, Simeon Williams, and he answered all of our questions and even made a video of the automobile. We decided that we were going to get it the following day and they reserved the vehicle for us. Simeon got a few of his co-workers and the owner involved to make a fair deal for all involved. The million mile power train warranty is a bonus! You guys rock!

I bought a gorgeous Corvette from Henry and Mikey at Susan Schein Pelham, this was by far the most flawless car buying experience I have ever had.. start to finish was absolutely perfect.. I will never go anywhereelse .. these guys rock!

Been a long time customer and the sales experience that Henry Corley offers is a big part of the reason. If there is an obstacle or concern Henry will work through the process to ensure that you walk away satisfied with a great deal. My son loves his Toyota Tundra

Awesomeness is all I can say about my visit to Susan Shein. Mr. Delorean Williams assisted me from start to finish. I bought my Dream Car there. The entire staff was awesome. Thanks you guys,yall are AMAZING. Special thanks to Delorean Williams for everything you did.

I wouldnt recommend this place to anyone! The first vehicle we purchased from them had so many issues they allowed us to return it back but only if we traded it for something on their lot. I really preferred after what we went through on the first vehicle to go elsewhere, but the general manager wouldnt give me that option. We got the other vehicle less than a week ago and it has issues as well. The door locks are not working on any door except the driver door, and the maintenance vehicle light is staying on. We called them last week and have yet to receive a callback. Me and my husband are both done dealing with them!! To make matters worse we got a terrible deal on the vehicle. The worse deal I have ever gotten on a vehicle in my life! In addition the finance manager lied to us and told me the extended warranty on the first vehicle we purchased was only going to cost me $8 extra per month. However when I got the paperwork I noticed I was charged $2200 for the warranty which definitely does not equal $8 extra per month. When I questioned him about that not adding up he told me since I purchased the warranty they lowered the sales price of the vehicle. In reality I had actually qualified for a better interest rate and instead of telling me that he pushed the extended warranty for only $8 per month. I probably should have seen an attorney about that since he lied to me when signed the paperwork. This car buying experience was a true nightmare and I would steer clear of this dealership at all cost!!!!

We had the pleasure of finding out just how customer focused Susan Schein Automotive is when we were assisted by Henry Corley to purchase a vehicle! Henry was very respectful, gave our concerns sincere consideration and helped us find a vehicle to meet our every need - without high pressure!! Thanks to the entire team at Susan Schein Automotive for helping us have a truly satisfying buying experience.

Henry was awesome salesman!! He helped my husband Wes about the truck he has been looking for. GMC Canyon has low miles with long warranty. Peace of mind & Great price! Wes & Henry were very surprised to see each other again since after so many years. They used to play football when they were little kids.

Go see Delorean to get the best deal in town!

The staff was extremely helpful and professional no complaints at all. Lucina Guffey was informative and genuinely sweet excellent experience all around

Henry and Eric were very straight forward! I only had a few minutes to go over things and they treated me with great respect. Looking forward to an awesome vehicle for my son!

Drove on the lot, walked around, no one came out to greet us😖. We were serious customers, but I guess when you profile people, you miss out! Thats why theyre small time. Every experience is different, but you know what, it should be the same for everyone looking to buy!

Great customer service

I have bought three cars from Henry Corley at Susan Schein. I’ve always gotten a fair price and really great customer service. Henry is the best! He really cares about getting you a great deal on the car that best fits your needs.

Great place to buy a car! Natali was amazing! Even made my 4 year old feel at home so it would be easier on me! I love my new car!

So I purchased a 2013 Dodge Dart SXT turbo back in March of 2018 and the carfax report stated that it had just had the transmission replaced in January 2 months prior. I fell in love with the car and was very happy about it. Took one trip to Florida in June and it and started having transmission issues. Susan Schien did do the right thing and towed the vehicle to have the transmission replaced. They had it a little under a month. I picked it up from dealership on July 4th exactly and didnt make it 5miles up the interstate and the trans went out AGIAN. The agian towed it and since then have put in 3 transmissions in 8months still have yet to get my car back!! Today I find out that it needs ANOTHER TRANSMISSION!!! This will be the 5th transmission since January of last yr. Im hoping to hear from them soon to see if they will allow me to do some sort of trade in and make this right. I will keep you updated. But as of right now Im not a happy customer, the only person at that business I have any respect for is Emily which has been very kind and patient with me as far as answering my questions and giving me updates.

Susan Schein offers the best service in town. They are honest and dont try to sell you things you dont need. Their tire prices were the best I could find.

Great experience! I love How the employees help you and make you their priorities. I’m proud to say i bought a car from you guys!

Susan Schein is unprofessional they let me get a 2015 Chevy camaro and I had to keep constantly coming up there everyday about the paper work it took at least a week to get them to stop calling me to come up there they also told me several prices about everything but when I came in nothing was the same the prices went up or something didn’t go through on their end. This place let me have a car for a whole week and still didn’t get all the paper work done why did you let me get this far ? I could have easily gotten a car from some where else.

They are a total waste of time. I tried to do business with them but couldnt get anyone to access any keys to any cars. After wasting a couple of hours on several different occasions I went to Drivers Way where they took me all over the lot in a golfcar several times over a week to 10 day period and I purchased my wonderful Hyundai Sante Fe. Cameron, Edwards Chevrolet and Susan Shein were just phishing for my financial information which is none of their business anyway since I bought my vehicle outright.

We had a great experience buying our car here. Henry was our salesman and he was exactly what we needed. He gave us space when we wanted it and was there to answer any questions when we needed. We were quickly approved and in our new car within a day.

Incredible experience with the whole Susan Schein team! Vicki was patient, informed and her level of expertise made the process extremely smooth! I couldnt be more pleased!

Very professional and honest about everything we asked. Rick Henry and Simeon Williams are real people and will gladly help put you in a car. I was really impressed with the way they handled our situation.

Our salesman, Rick Henry, at Susan Schein was wonderful. He did a great job at meeting all of our requests and did this with a smile. He made our 16 year old daughter one happy girl today!!!! Thanks Rick!!

We had the pleasure of working with Henry today while purchasing a vehicle. He was pretty laid back and entertaining, and gave us the time we needed in order to make our decision. He answered all of our questions quickly with the information we needed. Thanks, Henry!