Ive had my truck repaired here three times. Best place in town.

An honest mechanic, even when dealing with a woman, is hard to find! Look no further! Honesty, fair prices, great workmanship.

Theyre not the kind of business to call the customers and notify them about how much the repair will cost or what exactly is the repair. In fact, theyre not the conscious kind of business that call the customer about anything at all. Its up to the customer to call them. And even then when the customer does call to specify how much they are able to pay or to let them know not to bother about a certain problem which the customer is fully aware of is wrong with their vehicle, this type of negligent business ignores the customers request.They took the liberty of charging $800 which was never authorized nor agreed upon.Then after 2 full weeks of waiting and making umpteen calls later, after they had to change the repair bill to change it because it was all wrong according to the owner Mr. Mitch Baldwin, it had labor and parts which were not done and not installed, he decided to return $50.00. Still, they had to do something to it at the last minute, which was not disclosed and it remains the mystery fix.No, I do not recommend this sabotaging sort of business to anyone because theyre not caring about the customer. Not once did they returned any calls, not once did they advised how much it would cost, what they thought was wrong or anything about any thing period.They took the vehicle, waited 2 weeks to even look at it worked on it maybe a couple of hours and charged an outrageous amount for labor and parts. Not even plastic surgeons charge as much.Theyre always out to lunch, busy with another customer or gone for the day. Otherwise, too occupied to deal with the calling customer .Very disappointing. Theyre not a member of the BBB. I did not see any certificates of any mechanical accreditation anywhere. The son is the tow truck driver not a mechanic, yet hes the one telling the customer whats the problem with the vehicle, only when the customer calls to ask, then if the customer suggests a certain repair he tells them he has to consult that with his dad. But he tells the customer hes in charge. Not professional, not punctual, not accurate, not polite, if Aidan (the son) answers the phone, he just says: Baldwins. Not good morning or good anything, almost as if answering the phone was a tiresome tedious unwanted chore. Not polite.Theyre too full of themselves, theyre The repair shop in town that is always way too busy, always late, no time to check in with the customer, no need to check and make sure the customer approves of the repair and the outrageous overpriced fix. Not a good place to take your vehicle if youre expecting the simple courtesy of one single call back from them to tell you anything at all about anything at all.

The dealership we got my husbands car from referred us here, there was a horrible knock in the engine, they said it was a motor mount and gave him his car back a couple days later, we drove it off and it was making the sound again. We took the car back.... they had it for well over a month. We kept getting a different story as to why it wasn’t being fixed. Finally they said it was the catalytic converter... it was very obviously not an emissions issue, it was the motor. When the dealership tracked the GPS on the car, it showed up in Brookland, someone had been driving it! We finally got the car back... we dropped it off with almost a full tank and got it back with the gas light on. My husband drove it a whole 10 miles and the engine jumped time and made another horrible sound and died and now has to be towed.... never had such unprofessional service from an automotive repair service, we never could get a straight answer and the problem was never fixed and there is more issues now than before.

Very nice place to go to for mechanic work

I had known Baldwin since I was a little girl, his passing was a great loss to our community. But the people tht is there is just as friendly and caring as compassionate about their customers, Baldwin definitely left behind a legacy to the right people and community and business.I look forward to doing more business at baldwins as my parents once did.

My van ac start doing same thing again!!!!

Very good work on my car

I WOULD NOT USE BALDWIN AUTOMOTIVE REPAIR. THEY ARE LIARS AND UPCHARGE ALL YOUR PARTS BY %50 THEY ARE VERY UN PROFESSIONAL. WHEN YOU GET A QUOTE FROM THEM MAKE SURE YOU GET IT ITEMIZED AND IN WRITING.

I took my car to Baldwin’s to get a thermostat replaced. It was a 2003 Buick Regal GSX with a turbo engine. My car had all of the original parts, etc. I babied that car from the day I drove it off the lot brand new in 2003. Baldwin’s had my car for several months and when I finally went to pick it up I was told one of their employees took my car out for a joy ride and blew the engine. My heart ached. Baldwin’s replaced my original engine with one they got from CA. There is a leak still. No one else wants to try to fix what Baldwin’s messed up and I refuse to take it back to Baldwin’s.

Car window became off track they said it was motor and regulator need replaced, 2 weeks later started not working, then shifter cable came undone they said they put a new one on and it is now also not working again, contacted them and they never contacted me back

Had my car there almost two years ago to fix my alternator problem with all my car batteries dying. They just tightened the ground wire. A week later my car battery died again. Now, my aunt took her vehicle to them and spent 500 dollars on repairs. They still are not getting the job done.

Leon and his sons are great people and do honest business. Would recommend 10/10

Called with wheel bearing problem worked me in the next day. And on top of that after complete the side that was bad I discovered other side need replacing as well . Mechanic replaced other side same day. Thats good customer service

Mitch the owner took such great care of my Vehicle needs. He personally made sure that everything was correct and I was satisfied. I have a 2011 Nissan Titan truck and it needed a new exhaust manifold among other things repaired. I have an extended warrany on it and they gladly called the company and started the process for them to pay for it. His team is knowledgeable, friendly and courteous. Ive taken 5 different vehicles there over the years and I have NEVER been disappointed. I want to thank Mitch personally for his expert advice and knowledge. Hopefully I dont have to be back soon,.... but if I do it will be Baldwins Automotive.

Best place to fix your vehicle and they dont over charge....

They fixed my car, and it has stayed fixed, so 2 thumbs up.

They need to seriously put air conditioning in that place, its good service, Dustin Rowland is a great employee, but dear lord Mitch you charge enough for auto repair that you can afford to buy an air conditioner for not just your customers, but also for your workers because they are literally having heat strokes. All I have to say is, great service, high enough prices, but you will never get mine or my family or friends business again until you take car of your workers because you are literally gonna kill someone. Think about that Mitch!

Awesome

Great customer service. My heat and air was not working in my jeep liberty now it is. Fast and friendly service. If you have a problem give them a call.

I would like to say thanks for all the loyal customers and friends we have made since starting our business in 1979 and we look forward to continuing to serve third and 4th generation customers in the future we strive to satisfy every customer I can show any person that feels they are dissatisfied with our operation our work orders what work was performed and what work was recommended Im proud to look every customer in the eye and shake their hands because they have all been treated fairly and they are very valued... to the people that arent I hope you find the shop that can make you happy

They did a great job. Very polite and friendly. Explained everything they were doing. Would highly recommend them to anyone.

Our family vehicle has a leak from the transfer case. We took it for a quote a few weeks ago and were told that we needed 2 seals replaced. We were told that it could be done in one day and that we didnt need an appointment and could just drop it off.We figured out a day when we were both off work so that we could take the vehicle to be repaied. I called the day before, even though they had told us it wasnt necessary, and was told that they could definitely get it done on the day requested, just have it there by 8:30. My husband and I dropped the vehicle off and were told they would call us when it was done. They close at 5 so when we hadnt heard anything by 4:30, I called to check on it. I was told that they didnt have the seals needed to fix it but that they didnt tear the vehicle down and we could come pick it up and bring it back another day. That was last Thursday and I was told the seals would be in Friday or Monday.We scheduled another day off together for today, exactly a week since the part was supposed to be ordered. I called Wednesday morning and was told that the part wasnt in yet but that they would call when it was. My husband called at 4 because we still hadnt heard anything and was told that they had a tow but would check on the part after that and call him back. We never heard back so I called again this morning at 8:15am. I was told that the seals still werent there but he would contact the parts store and call me right back. He said he understands that we need the vehicle fixed ASAP and would like to get it done today. Its been 2+ hours and we still havent recieved a call back which is apparently par for the course with this establishment. I wouldnt be near as frustrated if they would just let us know one way or another if and when they would be able to fix our vehicle.This customer service has been awful and Ive never had to chase someone in order to give them money for a service. Looks like we will be taking our vehicle and business elsewhere.

Very poor service . wouldnt trust them for major services.

I’m so great full for them Mitch is a good guy he worked with me during my situation I appreciate his employee for staying a little late to help me out as well they are wonderful thank you so much

Great people exceptional quality of work....

Very very friendly, but they must be covered up with work. After 3 months and never hearing from them I stopped in to find that my vehicle had been pulled in the middle of what appeared to be a salvage yard. They were running around trying to work on several cars they had pulled inside and trying to answer to even more people piling through the door. I genuinely felt sorry for them, I hesitated but still asked if they would be offended if I took my van elsewhere cuz they were covered up. Justin was extremely nice and apologized for taking so long and even offered to tow it to which ever shop I chose to take it and he didnt charge me for the tow.

I took my car for an a.c. compressor install, due to another repair shop diagnosis. Because they told me it was going to cost $700, I shopped around, found and called Baldwin and they quoted me $500. Baldwin done their own diagnosis and told me the line was disconnected. Nothing wrong with the compressor. The other shop was going to charge me 700 bucks to hook up a condenser line that they said, DID NOT LEAK! Now my car is blowing cold air and they saved me $635! I definitely recommend Baldwins auto repair to everyone!

Have had numerous repairs done by Baldwins on our truck over the time weve had it, and spent at least a couple thousand dollars, only to have the same problems again and again....not to mention new problems when we would it get back that were not there before they worked on it. (But our car dealer said we were saving 10% by going through them)We have now decided to bypass the dealer AND Baldwins and have had LAFE AUTO REPAIR do our repairs and have been Completely Satisified!!! AND for 1/3 the cost!!!

Paid Baldwins 100$ to find why my truck wouldnt always start. Called me told me it was running after a week. Got it home wasnt any running any better took it back to him the guy at desk acted like he didnt wanna mess with it anymore and told me some things that it could b and told me to call him if I figured it put. Have three vehicles I planned on Baldwins working on, yeah Right.

I’ve had several vehicles with different issues worked on by Mitch and his crew through the years and they’ve always done a good job for me.

I paid MItch Balwin over 1200 dollars to fix my car, including the a/c. The a/c made the car start to run warm every time it was used, told them numerous times something was wrong. Was told it was normal drive it anyway, and use the a/c, there wasnt a problem. My car now has a blown motor due to a/c issues that are still not fixed. So when the new motor goes in, the a/c has to be fixed AGAIN to prevent the same problem from happening again. So unless you want your car more messed up that it is to begin with, find another mechanic service! Mine was a very costly lesson learned!

Good honest ... offers warranty on work

Friendly service, good work.

Have been going here since I got my first car. Always very kind and reasonable prices.

Took too long to get to my truck

He has been great with my cars and he has priced everything just right for what needs to be done.

Great staff. Friendly service.

Its ok. Just called for pricing

Great!

I would recommend them to anyone

The owner mitch Baldwin lied to me and cheated me on my bill would not recommend this place to anyone BIG CHEAT

Great group very knowledgeable

Curtious,friendly,gets the job done.

Fair prices and friendly.

They help as much as possible.

Blow up my wife car putting a water pump on

Friendly people.