I must say unbelievable experience. From start to finish with the help of Melissa.!!!!!! My vehicle was hit from behind and my appointment was for Monday the 25, my car was ready late Thursday afternoon the 28th, the original estimate was for completion to be done by November 17th. I received a call sating my car was ready. Just wow!!!! I will forever only use Gerber Collision of Panama City!!! And will forever recommend them.Thank You for a memorable experience!!!Julian Kaplan

I have to say that I was happy with the service they provided for me. I needed an estimate on my truck for insurance. I called Gerber and they were able to get me in the same day. That was a big plus for me. When I arrived Tina K. came out to help. She was super sweet and very helpful! I had a couple of questions about my truck that were not insurance related and she had no problem helping me out. It felt a little more personable than just giving me some numbers and sending me on my way. I really appreciated the help that she gave me! I will definitely go back!

I see based on the reviews things are either great or bad with this companys location. Well I had a bad experience. I had an accident last Wednesday at no fault of my own. After dealing with the offenders insurance company we set up an appointment for today, Wednesday, a week after my accident, for a repair quote. I left work early, get to my appointment 15 minutes early and after waiting a few minutes am told that they rescheduled my appointment. They said they called me the day prior and left me a voicemail. I told her I didnt get the message. They then offered to reschedule me to Monday. Of course I said no, I am not coming back. After leaving, I reviewed my voicemails again on my phone. I had one message that was 3 seconds long that said Hello, this is Melissa.... I can only assume NOW that it was her trying to reschedule me. My problem is this... I am already a victim of a vehicle accident and having to be inconvenienced to get quotes, I mean my car is damaged already and my heart since I love my car, but then I have to take time off of work for this too. So I think it is VERY unprofessional and unsympathetic to not leave a real message and ensure it was done!Added after response, since I cant seem to reply: I havent heard from this Richard. Seems you all have a communication problem in your organization. I will not be returning to your establishment either, even if I did talk to Richard.

Great body shop that is willing to work with you and insurance to insure you get what you need and what you want. Very friendly and laid back staff and very knowledgeable. Definitely on your side and not just out to turn a dollar. Very honest and upfront as well. Thanks agian guys!

I have been so pleased with this company! Communication has been wonderful.

They did an amazing job on fixing my car after the wreck. They communicated with me the whole time. Melissa is amazing and great at customer service!!

This company is a joke. I had a collision took my car here. They said my car was totalled. Frame was bent they said. I went to look at it. Theyd told me it was disassembled it to the frame. They had only took the cosmetics off. You know the snap on parts. You could not see the frame. Then charged me $100 for something I could have done myself. Find someone to give a second opinion on the issue. There is nothing wrong with the frame and it is being fixed. Also like to add they held it for a week before they told me they wouldnt fix it. At first it was told to me I would have to pay for the parts upfront. I said no problem tell what it cost. The next day it was totalled and unfixable. They manger told me she would find someone to fix it. She didnt follow through on what she said. Moral of the story dont take your business to them unless you have insurance. Theyre just out to scram insurance companys.

I liked them. They are super busy, But are really friendly.

Dont know yet just dropped off my vehicle but so far courteous

Done an amazing job fixing the front end of my car and keeping me informed of progress along the way. Highly recommend them!

The actual work was five star but logistically three stars they had a hard time getting the parts from their vendors. Picked up the vehicle with parts still missing and on backorder

One of my cars was in an accident and based on the insurance recommendation, we used Gerber. From day one, we had nothing but headaches. For starters, it took over 10 days before they started work on the vehicle. They claimed it was due to some interface between their system and the insurance company. When we went to check on the status of the vehicle (multiple times), they were rude and condescending. When we finally got the vehicle back, we noticed a lot of issues with the electrical systems. It was as if they only did the superficial work and never even looked at other problems the accident could have caused. I have contacted my insurance company and have recommended this shop be removed from their list of recommended repair facilities. Do not use Gerber.

Omg they are amazing and will highly recommend

Great job on fixing our new cars dent. Looks perfect again!

They kept me in loop the whole time my car was being fixed and even finished my car early!!!

The work was ok. But when I picked my car up here was a crack in the windshield right in front of the steering wheel that I know was not there before. The manager claims it was there when I brought my car in and that it is noted in a paper I signed when I brought my car in. I didn’t get a copy of that paper and the man that did the walk around with me told me he did not remember that crack being there. I can’t do anything about it now so I have to contact my insurance company and file a windshield claim. I won’t be going there again and will give them a bad review everywhere I can. DEFINITELY DO NOT RECOMMEND THEM.

Great service my car look just like it did before i got rear ended they let me know when the start and when they were finished they do great work

Friendly, clean, good work.

Giving yall 5 stars in hopes yall do a good job on my 2018 camaro ss coming in a couple of days. Please dont disappoint and I will update with another 5 stars.

I was hesitant about bringing my car in for a collision repair. Despite one minor issue in the beginning, I was highly satisfied. The customer service I received from Debbie, Laura and Ian was exceptional. Debbie the sweet receptionist at the front, was very inviting. From the very first phone call to the moment before I walked out the door. The staff was extremely thorough and handled my repair in a timely manner. The shop was exceptionally clean! I received my car back just eight days after the accident. Laura even went out of her way to send me pictures of my car to make sure it was exactly like it was supposed to be. Hopefully no more accidents In the near future but I will definitely be referring Gerber Collision new customers. Thank y’all sooo much!!!!!!

Apparently you can only talk to one lady to reschedule an estimate and her phone always goes to voice mail...which she never checks (apparently since she doesnt call anyone back) I told USAA how terrible they are and they switched me to Joe Hudsons Collision Center who has MUCH better reviews anyway. C-Ya Gerber Collision....none of USAAs money for you.

Really Disappointed. I have had an appointment for over 5 months. I totally understand the backlog with hurricane damage and daily collision, but they cancelled my appointment with less than a week notice, so I have wasted this time waiting for them. I needed it repaired before a long drive that has been planned for sometime and now I am scrambling trying to find someone to actually help. Go find a place that honors their repair appointments.

They are professional, honest, they take pride in their work and very accommodating.

Theyre very professional and fix my windshield in a timely manner I recommend them to everyone

If I could give them a minus 5 stars I would! made an appointment 5 months ago, came in last week to confirm, then the day of the appointment they tell me they never set up in the system and now they cant accept the claim because its been too long.!! made me wast 5 months and the whole monrning and now noone want to to take responsability and just brush me off !! Worse service ever, also are these people just stupid or incompetent!!!

Everyone was great and they kept me updated every step of the way. My car looks brand new! Thank you!

They have the worst customer care and awfuil administration.

I cant tell you much about this place other than the fact thats the help was very helpful. They were so messed up with work from hurricane Michael it would be a 3 month wait to get me in

Turn in of suv went smoothly after short wait period. Certified facility.

Gerber Collision & Glass work done on my car and they did an excellent job!!! Id recommend them to anyone!!!

I had a car repair scheduled since November for my car to be repaired on January 28, 2019. Called today to confirm the appointment coming up. They said it was canceled and I would have to reschedule for the 20th of May. So four more months! Because of their error! Horrible and I would NEVER recommend Gerber to anyone!

Very well taken care of

Very helpful with getting my insurance company too reevaluate the damage to my car after Hurricane Michael.Thank you

Loved it

Great work and fast

Attention to customers needs help

Great place

Like the place