The employees here have an insane amount of knowledge are so freaking helpful. Thanks to the half dozen workers who went way above and beyond answering all my questions over my 3 hour visit. Looking forward to a successful and warm trip.

Gina Was amazing! My wife and I were looking for a cargo box for our SUV. Gina took the time to make sure that we were fitted with a box that fit our needs and our vehicles. Would recommend this location to everyone.

This place has it all! Not only great for any outdoor recreational activity you could think of, but a lot of useful every day gear. Biking, camping, hiking, rock climbing, water rafting etc, they’ll have things you didn’t even think you would need until you see it. You’ll even find bear spray here. The store has a great layout and surprisingly sectioned off with a level of organization that shows they know what they’re doing. You’ll find plenty of items for kids as well. Be prepared and allow yourself some extra time as a lot of these items are unique and you’ll find yourself stopping and looking at items you didn’t come for. Surprisingly great deals on high dollar items. Great quality, friendly staff and over the top fun place to visit. A must visit if you have plans for not only Kansas City, but for mountain play as well

Very nice REI. Great selection, and awesome staff.

Great quality stuff!

Great place with great customer service. A lot of variety with reasonable prices. Their coop membership literally pays for itself. Highly recommended

Exceptional service from the moment you walk in til you pay. At every corner there seemed to be someone there to assist with anything you may need. I went for shoes and they seemed to be very well trained in all types of shoes. I do have to say the clearance items and the garage sale items were a surprise. Most definitely will take the 3hr drive just to buy there. Thanks everyone at REI.

I found this place quiet expensive however I have no complaints. What I liked about the store is that they have garage sale at a corner and the stuffs are good . My on runnings shoes which I got for 159, I found it on second hand sale for fifty bucks. If you want to have a peaceful shopping with no one around and just the customer service to help you then this should be your store to shop.

Lots to choose from. Excellent service. Good price

Every time I visit this store, the staff is so friendly and incredibly helpful. There are few retailers around that have employees this knowledgeable about products and recommendations. If you need anything outdoor related, this should be your first stop!!

$$$ love their stuff, just cant afford unless on on clearance

Ladies, you have a wide selection of clothes to choose from. From hiking to climbing, swimming or biking. Men, unless youre the kind who spends their summers in buttoned down waxed canvas just stick with literally any other store. Still the most knowledgeable staff around for all things outdoor though.

Drove 3+ hours from Arkansas to go shopping in KC. We happened to see REI on our way to some other shopping venues - thank goodness we stopped! It was, by far, the best stop we made. We have been to the REI in the DFW area before and we loved this one just as much! Anna, in the shoes dept. was extraordinarily helpful and pleasant to work with. Though I cant speak for all of the products the store has to offer, what we have purchased here is well worth the cost and very long-lasting. Looking forward to coming back!

I recently moved to KC from Denver where I had half a dozen REIs in a short driving distance. I am so thankful this sole REI store is here so I can still get all my favorite products locally without waiting for shipping. The store has felt very safe with its protocols and I’m so glad they are open with precautions to try shoes on (some things you just want to do in person). I have had really good luck with finding items in stock at this location and available for curbside pickup. The curbside pickup has been a fantastic bonus and operates so smoothly. Everyone is very helpful and nice. Just being at REI makes me feel so happy and adventurous!

It was a good experience always is

Extremely friendly and helpful staff. No sales pressure and plenty knowledgeable of staff. Limited brand selection while still offering a decent range of products. Low end options can still be pricey but generally quality for the price point.

The store is very pricey but quality is important when you go on adventures. Ive seen some dehydration and blisters and other issues due to cheap gear. Plus, this store is clean, organized well for social distancing, and a helpful staff member with a positive attitude and no judgment toward beginners of anything (seriously just ask the question, they wont think its stupid) is always around the corner.

REI store sells clothing, footwear, supplies and other knick-knacks for outdoor lifestyle, and activities. It carries many high-end brand and trendy items, and also REI line of apparel and other items. The store’s emphasis is on quality, reliability and performance (to the specs) of the products, and that comes with a price tag. Some of the brand-name product lines they carry don’t go on sale very often. We have found some good deals at the online REI Outlet store. We have found the staff at this Kansas REI store to be highly-knowledgeable and patiently helpful. You do not feel the sales-pitch, and their return policies are generous. It is great to have this store in our community.

Best place to get legitimate outdoor equipment backed by great warranties and the store stands behind their products so if something fails take it back and tell them in my experience theyll take it back and help you find an alternative while genuinely listening to your feedback.

Great store, great gear, and great staff. Only downside is that its not bigger. Though if it was as big as the Denver flagship store, Id spend way too much.

Knowledgeable, friendly staff. Easy to drop off. Good service. I didnt buy my bike at REI, but I always take it there when it needs servicing.

Went to find me a new pack great selection and the staff member Anna was so nice, patient, and knowledgeable!!

I love REI and as a Co-op member I feel welcomed in each of the stores I got to. This would be my first visit to an REI since joining outside of California and I love seeing the regional differences. Look forward to visiting more REI stores across the US.

This is the first time I have been to an REI. I was expecting it to be bigger but that did not diminish the good experience I had there. I had to return some items my husband had bought and that was painless. Then I shopped for hiking sandals and the staff were very friendly and helpful. They are taking the pandemic super seriously so you must have a mask and you have to keep it on the whole time, which I think is great. The saleswoman was very helpful when I was selecting my shoes. All of the sales people that I talked to and interacted with were very engaged and interested. They seem to really know their stuff and be genuinely interested in the outdoors. Overall it was a great experience and I will definitely return.

Staff great, best place for adventure gear.

Great staff! Very helpful and knowledgeable.

Went there for a lightweight backpack that would fold into a small pouch. Found one and it was on sale! Thanks, REI.

Its so great to have an REI in KC! Been coming here since opening weekend. If you need proper hiking or camping gear, this is the place to go. The staff is knowledgeable and can properly fit your pack for you. Be sure to sign up to be a member. Ive been one for 15+ years (signed up in Colorado) and have never been harassed or spammed or anything.

Great store for the outdoors. Had what I needed in stock in my size. Multiple styles in my size even. Very knowledgeable and friendly staff. Become member of you are not already!

This is a great outdoor shop. Very nice facility with plenty of parking. The staff is very knowledgeable, friendly and helpful. Their product selection is only good, reliable products.Some people complain that their prices are a bit higher than competitors. If you become a member (a one-time fee), you get an annual percentage of your purchases back as store credit.Overall, it is always is a very positive shopping experience to go to REI.

Fantastic place with a wide selection of sporting goods and a cool ferris wheel

Brant was very helpful when it came to trying on our day packs and giving us information about the different features of them. He also added weights to the bags to help us see what they feel like and let us walk around the store. Made finding the right pack a lot easier!

If youve never been to an REI store, heres why you will either love it or hate it: the brands and the people.The brands range from mid-tier to extravagant. Youll probably pick one and decide based on very little evidence that its superior. It wont be, but itll make you feel better while youre outside. So just pick one and tell yourself its the best. Just dont tell anyone else. Ever. Even if they ask directly, maybe wait until they ask twice just to sure.The only real value add to REI is the people. You can get the same brands elsewhere, or cheaper brands elsewhere. What you cant get is the dedication of a work force who works at REI mostly because they love outdoor activities. Walk into any other outdoor gear supplier and itll feel either more corporate, more white male centric or both. REI has a womens section that isnt an afterthought, and doesnt just have pink duplicates of mens gear. The store is filled with semi experts who would rather be helping you find the perfect sock or kayak or debating the merits of cold soak vs stove fuel than restocking organic beef jerky. Give them something else to do, for goodness sake. Why so you think they always ask if you need help? ITS BECAUSE THEY NEED THE HELP.Oh, and the prices. Yeah, REI isnt Wal-Mart. You can get similar (shoddier) items for less. Youll replace them more often, but its still less up front. And if youre not avid, then get that cheaper tent. Gear failure is the entire point of outdoor activities, and the only way to know its limits and yours. Go outside, learn what gear works and enjoy the stories youll get to tell when things break. There isnt much else to do once its dark and the fire is your only entertainment.

Great Products! Buy the Coop membership! Its worth every penny.

Extremely knowledgeable and helpful staff. They actually utilize the equipment. The online sales are awesome. This company gives back... co-op.

Ashley, AC, and Pete went above and beyond to help me out of pickle and get my Thule open when I forgot my keys. Thank you, you all were amazing!

Perhaps my favorite place to spend money right now. Great selection, easy service.

Me and my daughter have the same disability.We were denied entry to REI Sports Co-Op, unless we wore a mask. Face shields were not allowed.We cannot wear masks.The store manager refused entry unless the mask requirement was let, per corporate policy.I informed him:These state mandates do not override the consideration of reasonable modifications required by the Americans with Disabilities Act (ADA).If a person with a disability is not able to wear a face mask, state and local government agencies and private businesses must consider reasonable modifications to a face mask policy so that the person with the disability can participate in, or benefit from, the programs offered or goods and services that are provided. A reasonable modification means changing policies, practices, and procedures, if needed, to provide goods, services, facilities, privileges, advantages, or accommodations to an individual with a disability. It is important to focus on how to provide goods or services to a customer with a disability in an EQUAL MANNER. This can be done by reasonably modifying your policies, practices, or procedures.The requirement to modify a policy, practice, or procedure does not include individuals without disabilities, as they are not protected under the ADA.I have filed complaints with the Kansas State Senate Majority Leader, one of the US Senators for Kansas, the State Attorney Generals office, The Disability Section of the Civil Rights Division, the Civil Rights Division of the Department of Justice, and others.

Good outdoor wear, terrible mask police. I wore my mask inside the store and for a moment I moved it away so my glasses would clear when nobody was in proximity. Out jumps a member of the mask police and tells me to put the mask on when there was no one within 200 ft. He very snidely ask me to put the mask above my nose at which time I explained werent we several hundred feet away from anybody and he said, put your mask on anyway. Thats cool I came in to buy five new pairs of kuhl outdoor pants. But now Im just buy online and tell everyone to not shop where the mask police are.

Rude staff - manager seemed to be having a really bad day. Conversation was abrasive and condescending. Provided no assistance with product search.. found what I was looking for on my own.. over priced, was able to find same boots in another store for less.. wont be shopping here again!

I was greeted at the door and informed of the days specials and instructions on how to navigate the store. The purpose for my visit was to purchase hiking shoes. The salesperson was very knowledgeable. What impressed me was his reaction to my asking for the another shoe of the same style and same size (the stitching at the back of the heel was protruding)...he thought nothing of it and happily brought out another pair.

Very helpful and friendly staff

I like this store, it has all outdoor stuff. I like the fact that their staff are helpful! I bought all hiking and biking equipment from there! Recommended!

I didn’t know the mask police worked here. I understand that’s the rules, but you don’t need to scream across the store at someone!!! Be respectful I will never return or recommend anyone to this store. Bass pro I was better anyways.

Horrible service. I was bullied and surrounded by three women employees. I forgot my cloth mask on my truck. The lady ask me and I said no it’s in my truck. Well they all attacked me and they were not 6feet apart from me. They closed in holly ring and screaming. Not allowing me to go back and get my cloth mask. I am allergic to the ones that they provide at the store. I’ll never shop at REI and I will be telling EVERYONE I know about this horrible experience! I would rate this place -10 ! Not even nicely asking people as out masks and not even allowing me to exit to get mine.

I can spend hours there and thats why my family doesnt go with me 😁. Great equipment and very friendly service. Get the membership, its worth it.

Staff here are always very helpful, and friendly. They are also very knowledgeable.

Love REI !!! Everyone was helpful ...everyone was genuinely interested in the outdoor experiences..willing to take time to answer questions and suggest options.

I was shopping at this Overland Park Kansas store the other day and i was wearing a mask for the Covid 19 thing. I was wearing my mask over my mouth but not my nose because it is hard for me to breath due to my allergies. I was harassed by the employees there because I did not have the mask over my mouth and nose. They said that it was due to City law in Overland Park that i had to cover my mouth and nose. I found out that this is not true because i called Overland Park police department and they said it is not so. If you go and shop at other stores in Overland Park they do not have these strict rules. If they want to enforce these rules to their employees thats fine but Im not an employee of theirs. I do not recommend going to this store.

Great store lots of products for everything you need. Customer service is lacking a little.

Been buying REI stuff via mail order since the late 60s. So glad to have a physical store to go to and see the items before purchasing them.

Always great employees and have so much to choose from

Great outdoor store... make sure to get the membership asap as it pays for itself even if you arent a big spender. Name brand products, friendly staff, and a great clearance section!

Worst employees ever. Trained to be rude

Staff was enthusiastic about offering help. So much that I was about to lose my mind. Good sales and good buys.

Always so helpful.

If only it wasnt for the price of extremely high grade, and well deserved product....I would come in much more often.

Im trying to understand the thought process used to determine which stores REI opens to in-store shopping. Looking at the REI stores on the west coast (California, Oregon and Washington) 43 out of 49 stores are open to in-store shopping. BUT the store in Overland Park, KS is still curb-side pick up only and no in-store shopping. Wasnt COVID a much bigger issue on the coast? Whats up REI? Dont you value your mid-west customers? I guess not.I recommend changing the REI logo for the mid-west stores. See attached.

Stopped by this store looking for something specific that I thought they had, After talking to 3 different employees all of which were extremely rude I had no answer as to where I could locate the item in the store. I then took it upon myself to find it, which I did. The price was way to high especially when I drove 2mins down the road to Scheels and found the exact same product considerably cheaper and the staff was overwhelmingly helpful.

I gave them 4/5 stars for one solid reason. As an REI member, which I highly recommend I do not support the gift return policy . You have to have a receipt or gift receipt to return/exchange a GIFT purchase. Other then that epic products, staff, store, sales, events etc...

I ordered a bike online from REI and have had a hard time with judging if it fits me. The local shop in Wichita lashed out on me for not buying it from them, so they wouldnt help me. I called this location about doing a return or exchange in the future and the employee from the bike shop (Tim?) gave me a great walkthrough and advice for making adjustments and getting a good fit. Super helpful and I cant wait to come up and look at other hear and stuff for my bike.

Ross was incredibly helpful in assisting us with purchasing a 4-person family tent that met our requirements. He and another Sales Manager actually setup the tent for us in the store to ensure it was exactly what we wanted. We greatly appreciated their willingness to go above and beyond standard customer service!

I will never spend money here again. Thank you for over priced silly mask issues. Mask on told me its not good enough. Fine I will spend money elsewhere

Good selection of boots. I found what I was looking for, at a price I was willing to pay!

Good policies for maintaining social distancing but still the same great level of customer service. Very knowledgeable staff

The store was clean and not too crowded.

Quality merchandise at quality cost. Super involved in wonderful initiatives to protect and preserve our world. Always recommend when talking outdoor equipment.

The return policy is excellent, but I almost never have to use it.

So grateful to have this wonderful outdoor store available in our area. Fantastic selection, even better staff. Great items are frequently marked down on sale. I wish it were closer to the heart of town, but its always worth the drive.

This is my new favorite place to shop

Great selection for Kansas. Friendly and knowledgeable staff.

High quality gear and knowledgeable staff that can fit you for sleeping bags and backpacks. Everything from clothing to climbing gear. Check them out!!!

Their employees are knowledgeable and can make recommendations based on experience. Because their products are so expensive, they offer returns up to a year from the time of purchase (i believe) to make sure you can test it out and that it will work for you. Being a member gets you 10% back in dividends and you get other perks too. Like the garage sale which happens a couple times per year but you have to get there EARLY to get anything good. I do like the quality and amount of items they carry so I can usually find everything I need. The only negative is that everything is so expensive.

Prices were high and rei employees for the most part were rude. Went down a couple blocks to Scheels and the employees were very friendly and prices were better.

Wonderful. Best outdoor store around

Great store! Very friendly and helpful staff, especially in the bike shop. Paul has worked on my CO OP bike a couple times, and does a thorough job. He also graciously helped me pick out new tires and accessories. The prices on parts and labor are always very reasonable. The other things Ive gotten here have been good quality at a fair price.

Membership program is great!

Says they have things in stock online when they actually don’t have those items. Horrible women’s selection.

Today I was in your store and was told that it didnt matter that I have a disability that was exacerbated by wearing a mask. I was told that the ADA does not recognize my disability. This is completely FALSE. I contacted my attorney and here is the answer that you and your company, REI, need to be acutely aware of. You are leaving youself and REI wide open to the possibility of a very costly and public discrimination lawsuit.Persons with a disability is unable to wear a face mask, do I still have to allow them in my business or government agency?Thirty-two states currently have statewide mask mandates. These mandates vary by state but generally call for face masks to be worn inside public spaces, public transportation, and any situation that where six feet of social separation cannot occur. These mandates also include exemptions for children, people with disabilities or medical conditions, and situations where masks interfere with effective communication.[26] These state mandates do not override the consideration of reasonable modifications required by the Americans with Disabilities Act (ADA). Many private businesses have also developed policies requiring the use of face masks. The ADA does not have any rules that address the required use of face masks by state and local governments or private business owners. The ADA does not have any rules that address the required use of face masks by state and local governments or private business owners.If a person with a disability is not able to wear a face mask, state and local government agencies and private businesses must consider reasonable modifications to a face mask policy so that the person with the disability can participate in, or benefit from, the programs offered or goods and services that are provided. A reasonable modification means changing policies, practices, and procedures, if needed, to provide goods, services, facilities, privileges, advantages, or accommodations to an individual with a disability.[10] It is important to focus on how to provide goods or services to a customer with a disability in an equal manner. This can be done by reasonably modifying your policies, practices, or procedures. The requirement to modify a policy, practice, or procedure does not include individuals without disabilities, as they are not protected under the ADA.Examples of reasonable modifications to a face mask policyAllow a person to wear a scarf, loose face covering, or full face shield instead of a face mask;Allow customers to order online with curbside pick-up or no contact delivery in a timely manner;Allow customers to order by phone with curb-side pick-up or no contact delivery in a timely manner;Allow a person to wait in a car for an appointment and enter the building when called or texted; orOffer appointments by telephone or video calls.

REI is an amazing place. If you are adventurous, active and want the absolute best quality gear for your hobby this is the place to go. Ive been to REI about 20 times probably and the staff is always incredibly helpful, knowledgeable and Ive never been disappointed in a trip to the Co-Op!

Great store great product very friendly staff

Great store, great service.

This REI was well stocked and organized unlike a few Ive been in that appear to have been hit by roaming hoardes of hipsters. Great chance to add to this years dividend.

Staff is very knowledgeable!

Easy to find what I needed and great customer service!

Quality Equipment great staff.

I am a huge fan of REI and their employees are always so helpful.

Great selection of great and equipment. Knowledgeable sales staff are all very friendly. Join the co-op to earn money back on your purchases and to get invited to the big sale at the end of the year.

Never going to shop here again, prices are waaay over inflated! If you have more money than sense, this is the perfect place to shop. Do your research, majority of the items sold at this store (in Johnson Co. Kansas) can be found online at a MUCH cheaper price.

Staff is very helpful and knowledgeable about the products. Their garage sell events offer the opportunity to score some really good deals on a variety of equipment. Not the place to go if youre looking for low end generic products. If money wasnt an issue I could spend a lot of it every time I go.

Went to the store for almost 3 hours with a friend it was moving near the Canadian border and needed some good foul weather equipment. We were approached by sales staff infrequently but frequent enough that you knew someone was there to help but not overbearing. The staff was very knowledgeable and always more than willing to help.

The staff here is absolutely amazing! I came near closing because I needed to make some returns/purchases quickly before a trip, and they were so helpful and kind! Love this REI!!

Great staff! I have never had a bad experience. I would suggest signing up for their rewards program. The $20 lifetime fee is well worth it.

Its ok

My favorite store for outdoor gear. The employees are helpful and fun. They helped me find the perfect track shoes, sleeping bag and many other items. I go here before anywhere else because of their employees, quality and satisfaction guarantee.

Best place to go for outdoor supplies. Great company that cares about their employees and nature.

Cute store. Over priced as all hell but cute lol reminds of one of those Instagram posts. Hate to be a jerk about it. Advice to real outdoor folks, DO NOT SHOP here.

I live in a 100 year old rock house. I had gone into the store to find some safety equipment when working on my roof. The associate showed me what would work but said I would be better served to go to a commercial outfitted. Very impressed. I did check out the store and noticed a high quality to there products. Pricing was from medium to high range. I will be returning to update my camping gear.

A fantastic place for the outdoor enthusiast. The staff is very knowledgeable, they care about helping you find the proper gear. Selection is impressive, prices comparable to online stores, and they offer free classes on a variety of outdoor activities.

Good selection and great service. High end gear for the serious outdoors community. Money well spent!