Manny, Jim and Trevor were awesome. Manny went above and beyond which we appreciated. Overall the experience was a seamless and pleasant one. I must add the Blue Bunny ice cream and snacks was a nice bonus during our wait. Well definitely recommend.

Regarding the service department, very disappointed in the quality of professionalism compared to other Acura dealerships. My service advisor har no knowledge of why my cat was being serviced even though the maintenance code and appointment details provided the information. The lounge did not feel like the luxury experience that is associated with the Acura brand.

Please don’t ever take your care service there. Their staff are very unprofessional. The service is suck. I am very disappointed on how Acura is a luxury brand but they are treating their customer very rudely. Lesson learn, this will be the last Acura that I will be buying for a quite sometime. Lexus service are way better than all this unprofessional individuals who work there. You went there to bring your concerns to the services manager. He is trying to defend his customer service representative for being unprofessional. All they wanted to do is charging you, beyond that they don’t care about there customer.

Scott Lund was extremely helpful and able to get my car fixed in less than 48 hours. I was also set up with a loaner vehicle and received frequent updates on my car. Will be going back here. Thank you again!

We were in KC from out of town and our Acura (that we didn’t buy from Jay Wolfe) would not start. After AAA failed to be able to provide tow service. The staff at Jay Wolfe recommended a company that was there within 90 minutes. Jay Wolfe had my car fixed same day, they were attentive, and went above and beyond. This dealership is top notch!

Have had an extremely poor experience shopping for a vehicle! Noone will return my phone calls, when I did speak with someone and he said he would call me back within the hour it has now been almost 24 hrs with no call... Really wanted to purchase a vehicle from them but they have lost my business due to their poor customer service skills.I had an Acura prior and this is the dealership I had to take it to for the manufacturer recalls to be fixed and I had such a good experience with them that I thought this would be an ideal place to return to and purchase a new Acura since I loved my other one so much.Cant get the salesman to call me back I also left a message on one of the finance guys voice-mail he hasnt called me back either.. I even spoke to another salesman who said he would call me back as well and still has not. Guess they dont wanna sell a vehicle that bad.Also was told yesterday when I finally got someone on the phone that there was someone on a test drive in the vehicle I was waiting to hear back on.Perhaps the salesmen and finance guys should go through some training on professionalism and customer service.

The buying a car couldnt have been more special and satisfying. From picking the car to delivery these guys truly appreciate your business.

DO NOT GO THERE! Price increase and poor customer service/quality. I took my car for an oil change and the technician did NOT fill all the fluids like promised. My coolant was so low that I had to go buy coolant from the store. They did not check my tire pressure like promised either. Service advisor was unhelpful and unknowledgeable.

Nice clean and modern facility. People were proffesional. The car was serviced at time of appointment. The service quick and within the stated time.

Fast and friendly service at the parts counter.

Right on Target. Although gave carwash coupon (thnx) but should work in-house. Time z money.

Eldon came in, and EARLY, on his day off to deal with us crazy people trying to get into a car my son really wanted, and stayed until the process was done. Reasons on our end, it took a bit, (hours) and a couple of trips in, but, my son drove home happily in his new car. It was a very painless experience. We recommend Jay Wolfe Acura!

Put a deposit on a new MDX that I was told had a two week delivery date (estimated April 30th). We were the third customers in line to receive a particular color. On the 27th we received word that the vehicle had arrived early and were sent pictures of it. Made arrangements to meet later in the week for pickup. Dealer told us to make sure that it was on the 30th or before because it was the last of the month. On the 30th, while on our way to the dealership, an hour away, we found that the vehicle had been sold out from underneath us. The dealer tried to tell me he had made a mistake and the photos that were sent were not of the right vehicle. It was apparent that they did not think that we would be in to complete the deal before the end of the month and they sold our vehicle to another costumer. Upon our arrival to the dealership we were offered a halfhearted apology and given the opportunity to purchase a vehicle from the loaner fleet. Something that we had explored two weeks prior and were told that they couldn’t sell them. I was able to get our deposit check back and left the dealership. We now love our new Sequoia from Tony L. at Molle Toyota.

One of the best dealerships in the greater KC area. The sales team is courteous and knowledgeable. Transparent and had a smooth car buying experience. Always offers service specials and never said no to a loaner request. Waiting area is upscale and snack bar is always full. Service area is clean and attentive staff.

I had a coupon for an oil change that when I scheduled they said they would take yet after they do the work they tell me the coupon was no good.......not the way to get repetitive business

Excellent - Scott in the parts department was very knowledgeable and helpful. Superb customer service...Thank you Scott!

I bought a Audi from here a little over a year ago. I walked in with knowing the car I wanted and it was at a different Jay Wolf dealer, I was greeted by Manny Shaffie who is a fellow car Enthusiast, told him what I was wanting and that I was on a extreme time frame to get my paper work done because my wife did not know I was buying a car, we went threw the numbers phone calls were made down payment was made and I was in and out with in a hour, I know this was a sales mans dream sale but Manny came threw for me and still stays in contact to make sure every thing is good with the car

I found this 2010 TSX on Acura Of Overland Parks website, over a week ago. Called the number and got Don Smith. Don was extremely helpful and willing to do whatever it took for us. He made the purchasing decision so much easier. He was able to send me all the service records (at my request), he went over and above to send me images of some areas of question. Ultimately we (my wife and I) decided to make the 3 hour trip to view the car. Needless to say, we were not disappointed. We also dealt with Tim Griffith on the financing side. Both Don and Tim were wonderful to deal with. Would not hesitate to drive again to purchase another car in the future. In fact, when do decide to buy again, it is without a doubt where we will look first. The knowledgeable staff and easy going nature of the salesman are what drew us to this dealer. We looked local, and were not pleased with the salesman at a dealer locally. Overall experience I would rate Acura of Overland Park 10/10, and Don a 11/10. This is how car buying should be. From the professionalism, quality of the vehicle, willingness of the staff hands down the best experience weve ever had.

Very good sale atmosphere. Excellent salesman. Explained everything about the vehicle in great detail.All sales associates and managers were very friendly and courteous.

I took the car in for two minor issues. One with rear brakes and the other with the A/C not blowing cold on the passenger side. The brake issue was easily fixed. I was told the A/C was fixed by topping off the refrigerant. However, its not fixed and still blows warm out the passenger vent once the vehicle has been driven more than 10 minutes.

Outstanding sales experience from the phone call to the dealership and then driving away with our new car. The 1st contact was by phone with Emily. She set our appointment and she was so polite and helpful. When we arrived, we were greeted very quickly by Jess in sales. He was very pleasant and very knowledgeable in every step. When we went to finance, we were taken care of by Adam which did an outstanding job. There was no hidden fees or surprises during this process. Thank you to all team members at Jay Wolfe Acura. Top notch award from my wife and I.

I had the pleasure of working with Dean Sadler. I received professional and great customer service from him. It went smooth from beginning to end when purchasing both of my vehicles. He went above and beyond. I will continually keep doing business with this dealership in the future. Great work to all of the Acura team!!

THE WORST EXPERIENCE I HAVE EVER HAD SINCE I QUIT BEING A MECHANIC AT A DIFFERENT DEALERSHIP.I DROPPED MY CAR OFF ON THE 8TH SCOTT WAS THE SERVICE WRITER. HE CALLS ME BACK ABOUT 28 MINUTES AFTER I DROPPED IT OFF. AND SAID IT NEEDED A VALVE ADJUSTMENT SOME SORT OF ENGINE FLUSH THAT REMOVES CARBON A TIMING BELT WATER PUMP BELT TENSIONER.I RELUCTANTLY TOLD HIM LETS DO IT BECAUSE AFTER ASKING HIM MULTIPLE TIMES WOULD THE $2,300 FIX THE CAR WOULD THE CHECK ENGINE LIGHTS BE OFF? WOULD IT GET BETTER GAS MILEAGE? AND HE ASSURED ME 4 TIMES IT WOULD. THE FIRST RED FLAG WAS. HE CALLED ME BACK WITHIN 30 SECONDS OF HANGING UP AND SAID IT NEEDED $600 WORTH OF BRAKES WHICH I NEVER ASKED THEM TO LOOK AT.I SAID LETS JUST WORRY ABOUT GETTING IT RUNNING FIRST I DONT WANT TO INVEST MORE THAN ITS WORTH. HE SAID OKAY HE SAID IT WOULD BE DONE MONDAY THE 11TH.HE CALLS ON MONDAY THE 11TH AND SAYS THE TECHNICIAN IS NOT WORKING AND THAT HE FOUND A FLAT SPOT ON THE CAMSHAFT AND IT NEEDED ANOTHER $800 WORTH OF PARTS AND LABOR.I TOLD HIM I DID NOT WANT TO TALK ABOUT IT UNTIL THE TECHNICIAN WAS BACK SO HE CALLS ME ON TUESDAY 12TH TELLS ME ALL THE REASONS WHY THIS WAS NOT INCLUDED IN THE ORIGINAL ESTIMATE. I TOLD HIM I WOULD HAVE TO THINK ABOUT IT AND TO CALL ME ON WEDNESDAY THE 13TH.HE CALLS BACK ON WEDNESDAY THE 13TH WE THEN TALKED ABOUT MY OPTIONS I SAID I DID NOT WANT TO DO ANY MORE WORK AND I WOULD CALL HIM BACK. HE STRESSED TO ME THAT IF WE DONT DO ANY MORE WORK ITS GOING TO BE $1,300 FOR BASICALLY AN ANTIFREEZE CHANGE.WHAT HE DIDNT KNOW IS I WAS ACROSS THE STREET AT WALMART AND I WANTED TO SEE THIS FLAT SPOT ON THE CAMSHAFT MY GIRLFRIEND GOT OFF WORK FROM WALMART WE WENT OVER THERE AT 5:05 P.M. THEY WERE SUPPOSED TO BE OPEN UNTIL 7:00 ACCORDING TO THE INTERNET I DECIDED TO GET MY CAMERA EQUIPMENT THAT WAS INSTALLED IN MY CAR OUT OF IT. AND A FEW OTHER PERSONAL ITEMS.WHILE WE WERE THERE I DECIDED TO OPEN THE HOOD AND LOOK AT THE FLAT SPOT TO MY SURPRISE EVERYTHING WAS THE SAME WAY IT WAS WHEN I BROUGHT IT UP THERE. THE ENGINE STILL HAD THE OREILLY AUTO PARTS GASKET SET ON IT. ALL OF THE BOLTS STILL HAD THE LOCTITE THAT I PUT ON IT THE PAINT I PUT ON THE NUTS.AND THE RADIATOR WAS LOW THE OVERFLOW WAS EMPTY. SO I WONDERED WOULD IT EVEN START SINCE HE SUPPOSEDLY HAD IT ALL APART. YES IT STARTED THE VEHICLE WAS IDENTICAL THE SAME AS IT WAS WHEN I BROUGHT IT UP THERE.I AM APPALLED I LITERALLY CANNOT BELIEVE THAT THEY WERE GOING TO TAKE ME FOR SUCH A RIDE IMAGINE IF I SAID YES TO THE $3,700 WORTH OF WORK ONLY TO FIND OUT IT STILL DOESNT RUN RIGHT THAT THEY DIDNT DO ANYTHING I AM SHOCKED AND APPALLED I JUST CANNOT BELIEVE THIS $1,300 AND THEY DIDNT DO ANYTHING TO IT?SCOTT TRIED TO TELL ME THE TECHNICIAN WAS HALFWAY THROUGH THE JOB AND I WOULD HAVE TO PAY THE $1,300 TO GET THE CAR BACK IF THAT WAS THE CASE THEN WHY WAS THE CAR COMPLETELY TOGETHER WITH THE OREILLY AUTO PARTS GASKET STILL ON IT WITH MY LOCTITE/PAINT ON THE BOLTS?THEN THEY HAVE THE NERVE TO CALL ME UP ON THE 19TH OF JANUARY SAYING THAT MY CAR IS FINISHED AND I NEED TO COME PICK IT UP IT HAS AN OUTSTANDING BALANCE.AFTER IVE REMOVED ALL MY GOPRO MY NAVIGATION RECEIVER ALL OF MY TOOLS AND MY CD COLLECTION. I HAD THE CAR TOWED THAT EVENING ON WEDNESDAY THE 13TH.BUT SOMEONE CALLS ME ON THE 19TH LEAVING ME A VOICEMAIL SAYING THAT THE WORK IS DONE ON MY CAR AND I NEED TO PICK IT UP HOWS THAT EVEN POSSIBLE WHEN IT WASNT EVEN THERE ANYMORE AND THERE WAS NO WORK DONE TO IT?IVE BEEN A MECHANIC FOR 30 YEARS 18 OF THOSE YEARS I WORKED PROFESSIONALLY. ANY GOOD TECHNICIAN WOULD KNOW THAT IF A VEHICLE HAS INTERMITTENT MISSES ON ALL SIX CYLINDERS THAT TO PROPERLY DIAGNOSE IT YOU WOULD HAVE TO VISUALLY CHECK THE VALVES/CAMS/TIMING BELT BEFORE GIVING AN ESTIMATE AND SAYING THAT A VALVE ADJUSTMENT, CLEANING AND TIMING BELT WOULD FIX IT. WHICH IS WHAT SCOTT TOLD ME WOULD FIX IT HE GUARANTEED ME HE SAID IT WILL FIX IT AND THEN ALL OF A SUDDEN THE BILL JUST KEEPS GOING UP GOING UP.SOME THINGS NEVER CHANGE SERVICE WRITERS WILL STILL TRY TO TAKE YOU RIDE.

I miss the Hendrick Acura I once new.I pulled into the service department just like I used to all the time when this dealership was owned by Hendrick. There was nobody there to answer my questions or assist me. I waited until a staff member stared at me as if I wasnt supposed to be there. I asked if they still offered the drive in service, he said that they usually dont on weekends, it depends on what I needed. I wanted a simple oil change, I asked if prices on it had changed. He was unsure and told me to wait in the waiting room. I waited for almost 20 minutes before someone spoke to me, I didnt know prices or if they could fit me in. A gentleman asked if I had been helped, I explained the situation. They were disorganized, the left hand didnt know what the right hand was doing. The prices for a oil and filter change went up too, and the wait time was an hour or two. Additionally, on Saturdays they dont offer the shuttle service either. The staff was busy, they werent very welcoming and could use some customer service coaching. The techs they had on staff were limited too apparently. Hendrick used to do a free vehicle inspection and wash my car after every oil change at a lower price with better customer service and extremely fast turn around times. They used to shuttle me home until my car was ready to be picked up too!!!What on earth happened to this dealership. Ive owned 3 Acuras and Ive always come here. This was my first experience with Jay Wolfe, and it will be the last. I understand that it is likely difficult to meet the high standards Hendrick set, but there are some basic things you guys should be doing so you dont lose the entire Hendrick client database like you have with me. When I pulled in, someone should have been there ready to help and possibly even ask if I was a previous Hendrick customer, if so then explain some of the things that have changed. How am I supposed to know they dont take walk ins? I surely never saw any emails welcoming me to the new Jay Wolfe Acura in town and covering some of the new changes so I could be informed for my next visit. And taking away many of the services that made me a loyal customer and hiking prices? What on earth are you guys thinking. If you want previous Hendrick client retention you seriously need to revamp your client experience here.Go find a Hendrick dealership, they will treat you like royalty at a better price point. You could just tell that the people here dont genuinely care like the old staff used to.Also. Pro tip, if you go to any Honda dealership in town the prices are usually half priced and you still get OEM parts and experienced mechanics.I am a business consultant, any legitimate business knows that you should respond to your client reviews. If you read previous reviews, youll notice Jaw Wolfe doesnt care enough to respond to them. The older reviews that do have responses were before Jay Wolfe took over. Notice the last reply to a review was signed by Hendrick. Also notice most of the reviews complain about horrendous wait times or being cheated on/no gas in purchased cars, low fluids, they just cut corners where they can. It shows. Go read the reviews yourself. Hopefully these get to the right person who will actually DO something about it.

Much improved service from the first time I came in for an oil change after you acquired the business. Id love Hendricks service guys, but my first experience under your brand sucked. This service rep was great.Id still encourage you to update your website appointment tool. I went to make an appointment and was excited to see lots of available options. Then I saw the text saying a service person would need to call you to let you know if the appointment REALLY was made. Thats not going to fly! So I just showed up.

Awful experience. Finance department is full of empty promises and wont follow up once you are off the lot and bought a vehicle. Terrible professionalism. Dont buy any of the warranties they try and sell you.

Best acura dealership and service out of them all. Drove out of my way to go here. Would do it again in a heartbeat.

I had a great experience . My salesperson David Black was extremely helpful and explained everything as we went along. The car David found for me is just what I needed and feel like he and the Manager really cared about getting me a workable deal. Josh in the finance office was also helpful getting what I needed and didn’t twist my arm. You have a great staff!Jeanne Payne

Excellent experience with Scott Lund. This is my second time dealing with him. He treated me with utmost respect and went out of the way to assist me. Great job!

Always prompt with service. They always explain what will be happening with my car and make sure I understand. Even during this time of uncertainty, they were safety conscious wearing masks and gloves, doing business without having to go inside, wiping down cars. That you.

Bait and Switch is what I felt happened to me recently at Jay Wolfe Acura of Overland Park The salesman quoted me a price for the vehicle I was purchasing, knowing I was going to use my own bank financing. When I went to sign the papers, the ‘finance manager” would not honor the price and said if I did not use Acura financing, which was about twice the bank rate, I would have to pay an additional $2,500 for the car. It felt like a scam. The salesman did apologize for which I appreciated, however, from the salesman reaction, it seemed to me that this was not the first time this has happened, although I could be wrong about that. I walked out.

It was great! They were very thorough. I will be returning 😊

Some of them are very nice but I am always treated right! The people of parts department are very helpful. However, Stacey and Scott are amazing.

My experience at Jay Wolfe in OP was nothing less than professional. I purchased a used car and was treated respectfully and didnt experience any high pressure sales attitudes. The car was ready before I was, they were flexible on pricing, and eager to go the extra mile to get me financed at a good rate. The facility is first class and my wait was very comfortable, with quality snacks and drinks. They did a great job working to earn my business. Manny and Joshua were great to work with.

I purchased a 2016 Subaru through Jay Wolfe. The price was fair so I did not haggle and the Sales rep was great to work with along with the finance partner. I live in MO and informed them I would need my title within 30 days. I was also told I could use the Jay Wolfe closer to my home for the warranty. The title was over 30 days and the lady in the title Dept does not answer her phone or return calls. I’d have to leave a message for her and then call my sales rep and Finance Dept to get updates. Since it was late I had to pay a late fee to Mo when registering. My car needed to be looked at and upon taking it to the Jay Wolfe up North, they told me after dropping it off for a day, they do not work on Subaru’s and to take it to a Subaru dealer close to me and they’d cover the cost. I informed my sales rep who then had his shop person call and asked me to bring it to them. I’d already informed them they aren’t close and it’s not convenient so back to square one. If you live close and in Kansas, I’d recommend.

We really liked Melissa, our sales representative. She answered all our questions and was very conscientious and helpful throughout the process. She even spotted something she didnt like from the detailing process and took the car back to the detail shop for a final cleanup while we were doing our paperwork.Trinidad did our paperwork and he, too, was great to deal with. They have a paperless system with a large touch-pad and stylus on the desktop for all the signing and initialing you have to do (which is a LOT - even for a cash, no trade-in deal like ours). Im sure the system would freak out non-technical buyers, but Im an I.T. guy and I loved it. I got my copies of all the paperwork on a complimentary 64G thumb drive... Good thing... otherwise Id have needed a 2-wheeler to get all the physical paper out to the car at the end of the process. :)This is a high volume dealership chain (which is why the prices are so good) - but theyve obviously had all kinds of crazies (or maybe just semi-crazies) make legal trouble for them in the past. As a result, they have instituted every lawyer-ly means they can think of to protect themselves. No doing business on a handshake and Ill write you a check here. I guess you dont sign or initial the toilet paper, but you do have to put your John Hancock on almost everything else! Im from a small town and I found this part of the process off-putting. Others might feel differently.The dealership has a no negotiation policy on price, which I actually loved. According to all the online research I did on the car and on other, similar vehicles in the area, we got a great deal on a good, solid Buick Enclave.The most negative, stereotypical car dealer kind of thing (and really the only one) I encountered was the so-called Dealer Documentary Fee or Administrative Service Fee depending on what paperwork youre looking at. I think this is nothing more than a hidden extra $700 in profit for the dealership... and one of the employees, apologetically, admitted as much to us in person. It makes their advertised price look less and I think its a misleading and unprofessional way to do business. What I think makes it misleading or unprofessional is how well hidden the fees amount is on ANY online documentation prior to purchase. Its there, but I challenge you to go find it on their web site. You wont find the amount in any AutoTrader information that I saw... which is precisely the point. Had this fee been disclosed more prominently prior to the start of my in-person visit to the dealership, you could probably remove either misleading or unprofessional from my opinion of the practice... take your pick on which one. :) I want to re-emphasize, its the practice - which comes from corporate - that I take issue with... not the people at this particular dealership. They were great. But Id love to check belt and shoe color at the next Hendrick corporate Board of Directors meeting. :)After venting a little about the well tucked away fee (I wont say hidden) - I will say that on balance, given expectations, I would do business with these folks again. My experience wasnt perfect, but the things that made it imperfect werent things under the local teams control. The local team, top to bottom, treated us well and gave us a fair deal.

Everything was good - met at entrance as soon as I pulled in - said they could do all I wanted while I waited. Waiting room was fine. Washed my car, everyone friendly. Only negative is they said it would take 1.5 hrs but it took 2.5.

Great experience, had my wrecked car towed there, I knew it looked bleak. John B worked very hard, too hard. He asked me how much I wanted to spend. I told him, and he got really close, I was very impress considering one of the many things the car needed was a new engine. Despite his efforts I decided the best option was to change vehicles. I was handed off to David B to get a different vehicle. I made it clear up front that I didnt have much to spend. He also worked hard to set me up with what I wanted in a used vehicle. I really like it. He treated me as his highest priority customer.Thanks So Much Gentlemen

Went in to see a specific pre owned vehicle. Pre approval and financing already set up. Four hours later, sat down to sign paperwork! Not willing to repair undisclosed damage found. Sales person fell short, came across unappreciative. Walked out around 8 pm to also find car needed gas! Very disappointed in whole experience.

The staff here is wonderful. I would love to give 5 stars. They charged us a $120 fee to access the front end repair, which consisted of a drive around the parking lot where the technician said, yes, I think your right. Of course they had to actually look at it, but it wasnt a $120 look, I can tell you that. And it would be different if they deducted that amount from the cost of your repair, but they dont. The quote for the repair was astronomical. I mean, I was floored. Called around to several places and all were 1/2 the price. Yes, I know all about the genuine Acura parts, but seriously. Still love my Acura, but I just cannot afford Acura repairs.

It went very well. Im glad there was a waiting room since my roommates were working and couldnt pick me up. Refreshments in the snack area were pretty neat. A quiet and clean environment with seating was nice. The Love it or List it show on the television was entertaining. Thumbs up from me.

My first experience buying a new car. Jess was is so nice and found the perfect car that fit my budget. And thanks to everyone that made it so fast and easy. Anyone looking to buy an Acura, would highly recommend Jay Wolfe.

I was met as soon I entered by Kyle who was pleasant. He listen patiently as I tell him what I want done. He came back with all the extra work to be done. Even though my car was clean they took care of it making sure all the detailed work I did on it was kept as it was.

We had an overall very positive experience at Jay Wolfe Acura. It is true an Acura does a tremendous job of selling itself. And auto consumers need to do a lot of homework regarding various models, options and pricing. The sales people at Jay Wolfe did not make us feel pressured, they were helpful regarding pricing, and the costs and pricing were all made clear. We would and very likely will go back for our next car.

My Husband and I worked with Jess Thomas to buy our CPO TLX.Easy experience and fair pricing. Jess was easy to work with.Finance was not a dreaded process at all, laid out all warranty and coverage options and didn’t push anything on us. We did end up purchasing an extended warranty.Good experience, clean dealership (which is especially important during COVID-19).Love my car and very happy with our choice and experience with Jess and everyone else at Jay Wolfe.

Responsive and attentive staff, kept to social distancing, which was appreciated. Scott expressed appreciation for coming in for major service (100K miles) during the stay home orders and keeping the service department busy.Asked for a car wash but didnt get one!?!

I had a scheduled appointment for Saturday at 7 AM right at opening. Making the appointment by phone was easy and they were able to pull up all my information and prepaid maintenance. They had the gates opened 5 minutes til opening and I was greeted promptly. Lara Varkas was my adviser and was very courteous. She confirmed the services that I had scheduled and showed us to the waiting room. In the time promised, she came back and explained the few items they had found on the inspection. Some of them due by time and mileage and others they did not have history on but wanted to confirm. All the prices of services and reasons why were all explained and in a clear manner. I approved one of the two items and she gave me an updated time and asked if I wanted the complimentary car wash. All services were completed within the time she told me and done to my satisfaction. Overall my wife and I were very happy with our experience at this dealership and their personal. We will be back soon.

Terrific experience. Service writer was professional and diligent in has efforts. Work was performed in a timely manner at a predetermined and fair cost. No games.Call desk attendant was very helpful when scheduling appointment. Got in at my convenience. WILL return for future service needs. Actually purchased from the other local dealer. Would NEVER consider returning there for another service call.

I have to say I was a little skeptical with the ownership changes of the dealership but after my services Friday I was very confident my next Acura will be purchased thru Jay Wolfe. The employees were so pleasant to talk with. Knowing I was over stressed that morning because I was getting married that evening they calmed me down. Great crew you have working there!

I always have a good experience when I have to take my vehicle in for service. The staff is nice, the accommodations (drinks, snacks, waiting area) are welcoming, and Ill receive updates on my vehicle. The only reason I gave 4 stars instead of 5 is because Ive had to wait a considerable amount of time (2-4 hrs) in order for my vehicle to be done each time I have brought it in. Im not sure if that is normal or not for a service appointment.

!!!PLEASE READ!!! DOES NOT HONOR WARRANTY! MANIPULATIVE! LIES!My car was excessively burning oil (1.5-1.8 quarts/1000miles). After almost 1 year, 15-20 maintenance trips to the dealer, Jay Wolfe Acura finally conceded to trading me my malfunctioning Acura for a replacement. Though the car was under the dealer provided warranty and an extended warranty, the dealer would not continue to invest in the repair of the car. The only reason any repairs were done on the Acura was due to Honda corporate stepping up and paying for the +/-$20,000 of maintenance that was recommended by the Jay Wolfe technicians (I paid $8,991 at the original purchase). It was only later that I found out that the technicians recommended ~$20,000 worth of in-depth engine work before checking the ~$12.00 part that should have been the 1st thing checked and replaced. Since Honda corporate paid ALL the maintenance before the $12.00 part, Jay Wolfe was paid by Honda to preform a multitude of work on the car (earning them money and costing me money). Each time Jay Wolfe was paid for this work while I was adding mileage, fuel and oil at times to the car (required by the dealer) for their required oil consumption testing.Finally, Jay Wolfe told me they would no longer invest any more time or money into this car (although the issue was under warranty and NEVER fixed and still out of operational specification). In their attempt to resolve the issue, Jay Wolfe offered me $462 over the standard trade-in. If it were not for my persistence and resolve, I would have lost at least ~50% of my investment.Several times I was reassured of the knowledge base and professionalism of the technicians regardless of the fact that the car was returned to me with loose bolts and the oil level was over-filled (at least once) by +/-2 quarts (when ~4.5 quarts is required).It is beyond disturbing that my car was grossly overfilled, at least once, during oil consumption monitoring. I am unsure if it was intentional, but I cannot help but wonder why the oil was drastically over full. My suspicions can only wonder if maybe the technicians were ignorant and did not check the oil level after incorrectly guessing how much oil was added or they intentionally compensated to mask the oil consumption issue.I would not trust anything this dealer told me! And I would not trust the technicians to check my tire air pressure!As a retired US Marine, trust and honor is everything. I will NEVER return to Jay Wolfe for another purchase or service ever again.If you buy a car from Jay Wolfe, I wish you luck!!!

First time for me to review, anything, ever. I appreciated the laid back/non pushy environment. It was great working with John C and the guys over at the used car lot. No smoke n mirrors that I received a week prior from another dealer. Love the car, I’ve had it for a month now and it’s everything I wanted and expected, would buy from them again. Thanks John!

My old MDX had a safety recall that needed attention. I made an appointment easily online, and they got me in and out within an hour as promised. Everyone was courteous and professional. Great experience.

Great car buying experience! Jimmy was great to work with. He found me a beautiful 2019 MDX, for an awesome deal. Not the typical car buying experience.I highly recommend Jay Wolfe Acura.

Such a smooth process from the second we walked in the door to the second we drove off the lot with our new vehicle! Everyone was very friendly and we never felt pressured. Will definitely be visiting them again for our next vehicle purchase.

My wife and I and my family we all have drove Acura for many of years. I myself have drove Acura since I was in high school. My first car was the Acura vigor, then I drove the legends through college and recommended it up until this point to all my friends and family. We purchased a 2015 Acura MDX which we recently got a recall for the paint and the primer being faulty And we had numerous spots on the bumper and top of the car. Acura took our car in the body shop had it for over three weeks we got it back all they painted was the top hood in the back latch Not the bumper. Two months later We noticed an extensive amount of paint peeling from the front hood when returning back to Acura they said that was not their Responsibility.What I’m trying to understand is if they painted a car and had a recall on the paint why would the entire car not Painted. I’ve read other reviews on this white paint and others had the same problem I can’t believe Acura cannot make this right. Since this experience I’m not sure if I will be driving an Acura in the future and I’ll be sure to let Everyone know That I referred to them,how this was handled

It was a worthwhile visit in spite of the diagnostic check not revealing any explanation for what had seemed to be a weak battery situation, it was still a worthwhile visit. Scott was especially helpful. I appreciate his time and thoughtful assistance. Thanks.

Great car buying experience. Steve, Danny and Julius were great to work with. These guys worked every angle and looked at all options available to get us into a great 2019 MDX...all while getting a phenomenal value. Not at all the typical car buying experience.I highly recommend Jay Wolfe Acura.Steve Hammer

The service technician, Scott, was excellent in every regard...knowledgeable, professional, personable. Among the best!Im less excited about having to respond to surveys that require me to look up my password. Id be most grateful for a different approach next time. This particular comment is directed to Acura and bears no relationship to the fine performance of Scott.

Manny was an exceptional sales person. He was very kind and knowledgable about the Acura as well as the other brands I was shopping. Next time I buy a car, I will go back to Manny!

Bought used Jeep from Jay and the next day the check enigne light came on. and basically every other day. (Jeep has a function that if two trips no errors it turns off the check engine light. Made appointment to have it checked. Service saw in the history codes P0301, P0303, P0305 all misfires on the three cylinders. Service tech remember changing plugs to resolve problem.before we bought it. Because the light was not on they could do nothing more. Now I have to wait for the check engine light to come on and not turn off Jeep and go straight to service for them to diagnoise.

Very good service by a very personable team. Thanks Ben you did a great job and I appreciate your efforts! Have a Happy New Year!!

The salesman Max was great and helped me purchase a new 2020 RDX.I was really pleased with the overall experience. Thank you Max for making the trip to Jay Wolfe Acura a huge success. I love my RDX!

I have always believed that when you are selling service you better be good at it. Lara puts a capital “S” in service. She is worth every dime you are paying her and more...emphasis on the more. Same goes for her mechanics and support crew. Doing business with Hendricks Acura is always worth the wait. We’ll keep coming back.

Manny helped me purchase my new vehicle and everything went smoothly and better than I imagined. He was very helpful and knowledgeable. I am giving this experience 4 stars only because I had to wait 2.5 hours to see the financing department. My suggestion is to have more than one financial person especially on the weekends.Overall great experience

Everything was fine as always, except this time, the car wash. This is the first time in over twenty years of Acura service my experience was less than a five out of five.The towels used to wipe down the car were dirty and as a result, left dirty streaks on the windshield and over most of the car. It would have looked better if it were not wiped down and showed the water spots. I realize the wash is a complimentary service however if you are going to provide the service, do it well.Update 11/25/19: contacted and issue remedied. Thank you.

Quick and efficient oil change, discussed with me what will be needed down the road for additional maintenance but just informative, no pressure. Will definitely be back to Jay Wolfe for all the cars scheduled/required maintenance.

Good deal and fast sale

They fixed my car, but they also tried to sell me a headlight washing service for $79.95, new wiper blades (even though mine are new!) for $80, some sort of weird fuel flush for $199.99, and new brake rotors for $684.32 even though the brakes have plenty of life remaining. Also the service writer was very nice but he didnt have much technical knowledge. I asked him what the warranty was on the $511.14 part I just bought from Jay Wolfe Acura and he said, It might be 1 year, 2 years, or 5 or even 10 years. It depends on the part. Oh, and they charged me a $34.99 diagnostic fee, which is typically waived by most dealerships when you actually get a service done. So that was unexpected. Also, the bill has a miscellaneous charge (seriously! it says Misc Charges) for $9.95. I guess I bought the service writer lunch as well.

Manny is a joke, do not waste your time speaking with this man.

Got the deal I wanted on a used car. Got home with no gas, no wiper fluid, low air in tires, and an excess of armor all. Certainly the best part of the deal was the customer lounge during the long wait for paperwork. Cookies and ice cream.

I trust Hendrick Acura Overland Park with with all of my cars. Every since I have graduated and bought my first car at this location, they have given me nothing but honest, loyalty, on time, friendly, and joyful service that always has me leaving their location with a smile on my face. My car has never failed me and I always know that I can trust them and the people who touch my car. Thank you John, thank you Carol, Thank you Dean for all of your time and help. Keep smiling!

Manny was fantastic and very thorough in the features of the vehicle I test drove (and ultimately bought).Lena took valuable time to help me set my preferences and pair my phone before I hit the road. Thank you, thank you, thank you.

The staff is great, Craig the service manager was able to get me worked in since I was having a leaky tire issue. Ben checked me in-handled the processing of my car fluidly, he was very knowledgeable, helpful & courteous!! Thank you to you both!

Ben had everything ready when I arrived and got me on my way quickly. The service was done on time, and again Ben had everything ready to go when I arrived to pick up my car.

Had a great experience working with Ben, the service adviser. He got me all that I needed and helped me decide which services truly would be necessary. So far so good with the new ownership.

Jim Ryan was great host and made me feel more than welcome and very accommodating to our well being while we were purchasing our families new SUV as well as the Hendric Acura team. We had some issues to be addressed and Matt and his team @ the automotive repair section got right on it with a smile and a loaner. I appreciate the Acura team and all there help!

I’m only giving 2 stars because of the experience buying the car was the only positive experience. When it comes to servicing you in any way outside of trying to close a deal, Jay Wolfe didn’t care to even try and fix things for me. Be wary of a “we owe” when buying a pre owned vehicle here. I was supposed to receive my “we owe” items within a couple weeks. Well it’s been over 2 months and I still haven’t received the correct items nor has the GM even managed to return my calls. I guess once you buy the vehicle, who cares if you’re satisfied right ? They already received the commission check so that’s the least of their worries. I was going to do my servicing on all my vehicles here but due to the experience, I’ll be going elsewhere...literally anywhere. Just showed up to pick up the items and they are closed 10 minutes before their actual close time, sorry I can’t make it here earlier, I have a job. Absolutely ridiculous.

I recently purchased a vehicle here and will definitely be a returning customer. Blair was GREAT! Honest and trustworthy. I am very impressed at how easy this process was. My husband was so impressed that when it is time to make a purchase for him that this is where we will be going.

I work for a dealership in Frontenac kansas, and I call other dealerships for parts and service on a frequent basis!Nicole in Service stood out as a genuinely kind and helpful representative! Very REFRESHING ♨️

Willie is a great service advisor. He makes certain that every detail of your visit is fully explained, listens carefully and politely to your questions and provides complete answers. He inspires confidence and makes sure that your service experience is effective, efficient and pleasant.

I was greeted as soon as I arrived by Parker in the drive through who took my information and started the process. Then Lara who handled my service almost 6 months ago greeted me and even remembered what they had done then, saying that it wouldn’t need to be done this time. I waited less time than promised and was soon out the door. I love the personal friendly service as well as the service special pricing. These things are what keep me coming back!!!

Great service! Fast, friendly and thorough. Every need was explained in detail in order for me to make an informed decision.

Wonderful experience with a recent purchase my mother make. Mannie was wonderful to work with. He knew everything about the Car we came to look at. Hands down best sales experience in the Kansas City area.

I always have pleasant experience at Hendricks. They have prompt same day service unless any issue crops up. They have uber pick up and drop service that i have used many times and is very convenient. People working in service center are efficient and well-mannered. Thanks Scott!

Charged for oil change that was on a prepaid service plan.Mechanic left a pair of pliers in engine compartment that could have caused damage when engine running.Clean comfortable waiting area.Work completed on time.

Great experience with personal. Specially to Mr David Black who was so kind, patient, understandable, funny. He wasnt tired to contact us, to motivate us. He deserved to be appreciate.

Ben did a great job of working with my schedule and getting my MDX repaired without me missing work!

Considering I waited for 31/2 hours and had to sit outside it was not a bad experience, Service Advisor Scott Lund was very nice and professional, brought me snacks and water thank you Scott.

Adam, my service advisor and the team are always very prompt, knowledgeable and friendly. The facility is consistently spotless. I trust him with any service concern. I have no reason to have our two Acura vehicles serviced anywhere else.

Have taken my Acura to this dealer for service since I first bought one in 2006. Never a problem. Adam is perfect, professional and excellent in his analysis and advice as to what needs to be done and what can wait. Its all about trust and cost. I trust the service here - and as a result I bought my second Acura here and would recommend to anyone looking for a new or used Acura because of the service department.

I found my vehicle using a car buying service through my bank. I was a little hesitant and weary, as this was only the second time I have every purchased a car (kept my last one 11 years), and I had not stepped foot in a showroom in 11 years. Plus, I live about 200 miles away and could not get there until the weekend. I had no idea what to expect. The sales rep, Nick, got in touch with me immediately and answered all of my questions over the phone. He stayed in contact over the next five days, answering my emails and returning my phone calls immediately.My experience when I arrived was just as pleasant. Nick spent a good deal of time with me, showing me how to use the cars navigation and media system, taking a test drive, and being genuinely pleasant and engaged. Cam helped with the financing, and was able to get me an interest rate even lower than the super-low rate my bank had pre-approved me for. It took a little while, but she did a great job and I am a very satisfied customer.The staff and atmosphere of the dealership were professional, attentive, and helpful. I highly recommend this dealership.

My salesperson Trenton Vega was amazing. He was very informative, friendly, attentive, and helped us out on what he could to sell us the car we wanted. I don’t think we could have asked for a better salesperson! We are definitely coming back to Trenton Vega for future car purchases.

The salesperson was very manipulative. They dont have the car we wanted but he kept calling and lied to us that they just found the car and wanted us to come back to the store. After we went back to the store, he showed us something else. He made us to drive to the store 3 times on that day. Such waste of time.

Excellent personal service by Dean Saddler who is a true professional. Our overall shopping experience couldnt have gone any better. 5 stars experience all around.

Very honest and professional dealership, was very pleased with everyone involved who made the buying experience as painless as possible.

The people at Hendrick are what make the dealership so great. From the Customer Service lady at the front door (sorry, I forgot her name) to the closing financial manager they are courteous, friendly, helpful, professional and low-pressure. My brother and I wanted to work a three way deal with them and our Client Advisor, Max Donahue, was able to put the deal through successfully. The entire process went very smoothly even though I am an out-of-state buyer. Hendrick is very up front on letting you know all of the details about the vehicle that you are buying and makes that information easily available online. In fact, most of the buying process can be completed online which makes the trip to the dealership fast and smooth. Easily the best buying experience at any dealership in my lifetime and that includes a lot of dealerships.

This was the best experience I have ever had buying a car. There was no hassle or too much contact about buying there. Ed and his team were great. They were upfront, honest, and made sure I got what I wanted and needed. Id definitely buy from there again. I got a great vehicle and was very impressed.

Worst dealership I would not recommend this location salesman was very nice and helpful but the manager was very rude and disrespectful....I didn’t like the offer they had so when I started asking questions the manager was laughing and tried to make me feel like a idiot....I was ready to buy today but when the manager was that rude they lost my business

Luke did an incredible job making me feel comfortable and confident with my car purchase. I would definitely recommend stopping by to see him if you are interested in buying. He was extremely knowledgeable and made the car buying process easy. Highly recommend!