I am in the process of opening a small business of handmade wood signs. I am usually nervous when I go into these types of stores and I need to ask a question because I am a woman, and it can be intimidating if you don’t fully know what you’re talking about. Plus, I have had experiences in the past where I have felt like the staff doesn’t take me seriously when I ask questions, despite my eagerness to learn. Anyways, the staff at this location are GREAT. They are always very friendly and helpful. I also recently had a complicated question regarding a project I am working on for my business, and two employees in particular took the time to explain things to me in depth, and gave me some instrumental advice. I am so grateful for their kindness and the time they took out of their day to help me. I was probably helped for 40+ minutes. Thank you Ken and Scott! Will definitely be purchasing my Home Depot products for my business at this location from now on! And if I need more advice, I know who to look for.

I really appreciate the workers asking if I need any help instead of walking away. Store is always clean and go fairly quickly thru checkout

What can you say about Home Depot? Well they have just about any hardware store type of need you want. It wasnt busy at all when I was there. The staff I ran across was all eager to help and checkout was quick and easy. They have the self checkout lanes like the grocery stores have which makes it quick. I needed a new kitchen sink faucet and got one here. Stainless steel finish with the pull down spray faucet. Including pics.

I love how they give ten percent discounts to veterans and they have a parking spot for those too!Pretty cool!However, the service is alright. I go in and there’s days where they are friendly and other days where they avoid you. Everyone has those days. Let’s try and do better?? Please..

Its a home improvement superstore. Youre either going to like it or hate it. Staff always able to help answer questions, aim you in right direction, even suggest a better option when they understand what your looking for. Some masks being worn, distancing is still available and being used for the most part.

I.found the sales people didnt know where anything truly is. I had to wander the aisles to find what I needed

Decent sized Home Depot. Clearance items are never really that great of a price though. Can generally find them cheaper or the same price on Amazon.

Absolutely FANTASTIC Customer Service in Flooring Dept from GEORGE!! His assistance helped us decide on Vynil Flooring in the basement. He definitely went the extra mile to show the ease of Vynil Locking Panels. This is not always seen in Customer Service these days.

Dont like shopping at these big box store. There main aisle are always packed with products and very difficult be to move around them. Products on the shelf are always dirty and or dusty. Many damaged boxes on the shelf. Not a pleasant experience for me to shop there.

This Home Depot had a chance to make something right and they refused. We bought a dishwasher online on Home Depot website back in Nov. It had problems within the first week. We were told to go to Maytag directly, and they have yet to fix it. The worst customer service ever! We still dont have a working dishwasher. Called this Home Depot hoping they could make it right. Even after I told them the situation, they still refused saying it needed to have an extended service contract and MAYBE they could help. Really? Do not buy Maytag and do not buy appliances from Home Depot. Youve been warned.

Greatness everywhere I just cant get enough.

We have been shopping specifically at this location for years. I want to highlight that since they have started curbside pick-up, that this has made the entire experience even easier and more enjoyable. The service has been very good whether in person or on the phone. Our items have always been delivered with a smile and our orders have always been accurate.

Bought this 2 weeks ago and it is works great. Had 2 days of rain and already grass has improved showing thickness and new growth.I bought 2 more bags to use elsewhere.

Super rude customer service by the manager Damien so don’t bother going here. We went to the Home Depot in Naperville and were told to go here to get the rest of the tiles we needed. The associate said if the price is different, then they would price match it. We came and the price was higher and they wouldn’t price match. Damien, the manager, was called and he barely stopped to talk to us. He just said he couldn’t do it and pretty much started walking away. I have never called corporate but this time I will. Damien was just that rude.

So I like this home depo. Clean, organized, always have what I need. But they need more staff. Took a bit to get proper assistance and have someone know what I needed and know what I was talking about. But thr pros out weight the con for sure!

It was fine but some of the staff are not attentive to customers needs.

Great customer service and very friendly check out staff today 07/08/2021 @10:30am oswego location.I wanna say thanks Homedepot for having a great stuff working for you!! Frank on curbside department gave me the best help and also help me to bring my stuff out to my trailer, super nice guy and very friendly he also help me to set up an acct on Pro Xtra, also he speaks Spanish!! %100One more guy that help me in the back to get some fence panels his name is Dan, super nice guy too, very friendly with a very good attitude willing to help you!HOMEDEPOT this 2 persons FRANK & DAN DID A GREAT JOB AND i recommend them to give them a raise in salary.

Friendly help up at the self check out. The store itself is not as well stocked as many other larger Home Depots, obviously being a smaller store. Good variety of name brand power tools for their size though.

Peggy the sales person was very patient and helpful with our elderly parents looking to buy a washer and dryer!

Spent some time purchasing lots of flowers. They have the best display of flowers for sale.

The best place to buy almost anything for your house only...

Everyone at this store is very helpful and knowledgeable. I really enjoy shopping at this location.

Very good selection of light fixtures.

Organized store, found what I needed. Staff is friendly and do wear masks! They offer rapid pickup

Awesome customer service for anything I need in the store.! Employees offer to guide you into what you’re looking for...Amazing staff

Great selection for Bonnie Plants!!

Every employee that I walked past or was down the same isle greeted me and asked if they could help.

Home Depot always has what I need and, a helpful, friendly staff.

Paint county help from gentleman working tonight was the best, went out of his way to help me with everything I needed

After having my second bad experience with Home Depot, I decided to write a review. Their carpet product has been nothing but disappointing. The carpet loops are very loose and seem to pop up out of nowhere for no reason. No, its not my vacuum cleaner. Its a bad product. I also bought a light fixture about 6 months ago and was just able to schedule an electrician to install it. It cannot be installed where I want it. I moved in the middle of the pandemic and have been unable to locate the receipt. The store will do nothing for me. They wont return the fixture even for a store credit. I bought their product, its currently sold on-line, and I bought it with their gift card, and theyll do nothing for me. Unacceptable. Hello Menards and Lowes. Goodbye Home Depot.

Home Depot.... Where the employees have no idea where to direct you to what youre looking for.

Very convenient store

Awesome curbside pickup. Just showed up, hit a link on my phone and entered my vehicle info and a nice gentleman came put and helped me load my doors

Great customer service and very friendly check out staff. Thank you for being dog a friendly location. Reasonable prices on garage door openers also. I bought a flooring threashold and some register vent covers. I appreciate the fast help when I was in a hurry, and wanted to get in and out real quick. I will be back....probably today even! See you soon!

Good help can be hard to find.

Disappointed was looking for a wire filter for the fan above the stove an older model. Had an employee nice enough to check went down several isles but we could not find it so Im on the hunt. Only wish that they had what I was looking for all in all I have kno problems with Home Depot

Very good 👌 the place I recommend it

I came in, based on the items that were supposed to be in stock, according to the web site. What a waste of time.

I find it to be okay 👍 we shop there periodically my wife prefers to go on line so so thats what we do. Go in store and shop I like it as well 😊.

Soon as you walk in, someone greets you & assist you with your potential purchase. Location as to where youll find your product.

Love going in here. Everyone is so nice and helpful.

Very easy to find items and safely kept store/shopping experience.

During this peak Covid-19 Season, theres an individual who wipes down the check out screen, hand held scanner, and payment terminal. I have seen this done with grocery carts, but not the checkout area. Well Done!

TerribleNo one helpsWhen you make eye contact for help they just look away or look downAnd When you do stop themThey look at you as a bother..This is why everyone buys on line now.

Super friendly and helpful staff. Perfect place to get wood....and lumber.

Needed some Christmas lights after going to several stores home depot was sold out as well overall a good store to shop

Very organized and staff were very helpful

We went through this store to do a flooring replacement in our house. No one answers the phone, no one can be found to help, and they do not level set expectations for the job. Theyre happy to have you pay for the whole job up front...or so I thought until we were hit with an extra $2K worth of work no one let us know to expect. Even today I went to return something and they only refunded me 1 of the 5 items I handed back. What a mess this place is.

Depending in the mood thats the way they treat you, today very helpful, good enough experience

I wish I could share the photos of your Oswego, store employee Scott who encouraged and helped me find the wood materials I needed to build a gnome roof for a tree trunk. Including taking the measurements and cutting the wood I needed for this huge project. Wood shingles; frame all the way to wood screws!!! It turned out amazing...Thank you Scott!!!I’m on to my next project of wood stars!!! And yes... I bought my wood from Home Depot, Oswego!!!

Friendly attentive staff and they had what I needed in stock.

Always find the product what looking for.Very helpful and friendly staff.

If I could give a lower rating, I would. Dont buy carpet from the Home Depot. The carpet manufacturer and Home Depot do not stand buy their warranty. We bought new carpet last summer with a 10 year wear warranty. Today our new carpet looks 10 years old. Every step going to the second floor and every high traffic area is worn down flat. This warranty is a complete sham. They did send out an independent carpet inspector who did a report. 100% Completely disgusted with Home Depot!!

Staff was friendly and helpful.

Love love the original original Behr paint as lumber prices have skyrocketed everywhere I will still shop Home Depot is they are better than Menards any day Ill pay their prices just to not go to Menards

In and out got what I needed

The service is what sells me on this place. Always someone to assist me that knows the store and its products. Does not always have what I am looking for but for the most part is well stocked in every department. Competitive prices and they offer a 10% Veterans discount! I appreciate that they appreciate Veterans service!!!

They have so much here when you wanna do a project... the staff are great. Sales are great.. only thing that bothers me... theres no rewards system here. A person can buy a million here versus 10 bucks and they will be treated no differently. All companies should have a reward system these days.

FINALLY a store where it appeared everyone were actually wearing their masks inside. I see too many times where people put them on to enter a store only to pull them down while shopping.... Too many seriously inconsiderate people out there. Happy to say today was not one of those times👍🏻

Outstanding customer service and product

I love that they have inventory information online, so you can confirm they have what you need and know exactly where in the store to find it.

No masks! Finally! *** Update--- That didnt last long --- ***

Just bought the Milwaukee impact drill set and i love it. The torque the Milwaukee puts out is impressive. Getting to home depot the store was clean, socially distancing was great, the employees were helpful and friendly. Id go back to this home depot again

The part we got had part missing

The best place to get my Dewalt tools from!

As always I find what Im looking for at reasonable prices, they also cut lumber close to my specifications something Menards doesnt do anymore...thanks Home Depot!!

Young lady working by self checkout..Was still helping many..Very helpful polite.another..young woman, Near electrical ..We had a question, She informed us.That we needed to ask someone else. We hadnr even asked the question.lol..

Did not have the plant I wanted

Brian Thomas is very helpful!

They should be ashamed. How hard is it to deliver an item that you pay for? I placed an order on a Tuesday and it said it would be delivered the next day for $35! Why deal with the hassle of going to the store and stressing out - I’ll just pay the $35. Wow that’s a mistake!Wednesday rolls around and guess what... now delivery says Friday. Why? Oh one store didn’t have it and now another store needs to deliver it. Ok fine. Friday. What’s my delivery window... 7 am to 9 pm. Are you kidding me? I know we should be at home but you expect me to sit at home for 14 hours? Is this some sick joke?Now I called 3 times before Friday to get a straight answer as to where my freezer is. I am told I will be told the day before roughly when they show up. This never happens.Come Friday I wake up early and make sure the phone is on me. I wait till morning as I get no calls and I ask roughly when the product will come and I told most likely early afternoon. I am assured they will call 30 min before. So again I sit at home waiting. 5 rolls around and nothing. I call again and am told well you’re window is till 9 and the guy did take it to deliver it. Ok... I wait.8:45 rolls around. No call no freezer nothing.Now the store is closed at 8 even though the delivery is to be made by the store till 9. I check the status of the order - delivered! Really? Nope. Says it was delivered around 7. I look around our building 3 times. Nothing!I now have to call the main line who tells me to hold for a supervisor. 85 min go by on hold. 85 min!! Are you kidding me? No check ins on me. I hang up and I’m done.All I want is my freezer. How hard is it for a retailer to deliver a product they said they would deliver on time? I didn’t give them a problem with how I paid - I didn’t make it a hassle - why are they putting me through hell?! I will NEVER order anything from Home Depot online nor will I visit this location ever.This is a disgrace! You would think people care about their jobs and making sure I. This stressful time that people do their best to make the whole process smooth but that’s not accurate. Shame!

They just delivered two pallets of shingles on my newly laid sod. Keep in mind we received substantial rain fall the past three days. How could this be considered an acceptable practice? They didn’t even ring the doorbellWhat’s worse I have spent hours on the phone with them for no resolution. One manager claimed it’s not their fault and passed the buck to their contracted delivery company, Cardinal. I won’t deal with them anymore moving forward and will be filing a claim for damages.

I forgot his name but he was so helpful.

We had carpeting installed. The process was easy and they did a fantastic job!

Always Great Help in the paint Dept. I hate it when I cant find something. The personel takes you to where it is and youre outta there!

Excellent staff! Very helpful & great sense of humor!!!

Always able to find wood for my cigar box guitars! Big place with lots of options

I always get exactly what I need here, and customer service overall has never been less than friendly. Even amongst the pandemic this store has met the demands and efforts to keep its staff and patrons safe. Always a pleasant shopping experience.

I believe every employee that i saw said Hi to me, and asked to help.

I love the service the guys and girls are very informative and friendly thank you home depot

Good people

Name is in all caps, yet the employees dont want me to yell it? shameful.

Large store with lots of home owners and builders oriented merchandise.

Walked around looking for something for more than a half hour and all the employees just ignored me instead of helping me. Bad location

My usual first stop before going to other chains

Great selection, friendly staff

Nice to have a Home Depot in the area.

I like the self scan option for quick trips.

Went on a week day. Several people asked us if we needed help. Staff was friendly and helped us find things. They cut some drywall sheets for me for free. I go here any time I need 4x8 sheets of wood or plywood cut.

We were at Aurora-Depot for Thompsons water sealer for our fence. It was on sale but they didnt have our color. They called Oswego to see if they had it and they did but Holy smoke the Oswego store employee was super rude on the phone to the Aurora employee. She told him to hold it for us because we were on our way, he said no he couldnt because he had to many customers waiting in line. Who says stuff like that? We rushed over to the Oswego store got and they tell us they dont honor other Home Depot store sale prices??? Seriously?? When did this start??? Aurora, Orchard road location will be our go to from now on.

Found good wood and had the plywood ripped down with no waiting. We found everything we needed easily. The cashier was very kind to our big family :)

Do not trust the home depot, I bought a seramica for my house and they gave me three different types of flat and I notified them and they meditated that they could not do anything and so they could be responsible and how it was installed and I told them three kisses that it was The wrong thing before installing it and they said that they called me they had sent the correct one but it was not like that when I arrived at my house one part shone and the other did not see it three kisses and they did not want to be responsible for their error the home depot in osweigo rd 34

If you know what you want and can help yourself its fine. Otherwise good luck getting help. This has been happening a lot too.

I received amazing help in finding a spark plug, blade, and air filter for my push lawn mower. The guy even waited for me as I went to the car to get my old blade. He was very attentive and patient with making sure I had the right parts.

Store manager blond women is terrible, like a customer service! The worst one in area!

Very friendly staff and very helpful

Very helpful employees

Love that they give Veterans a discount...

Rt 34 Home Depot has the best workers with knowledge. This has always been my store of choice.

Recently went to home depot in oswego to exchange a defective battery blower, receipt is 6 months old, I had purchased protection plan for it, they actually told me that they couldnt do anything for me, they want me to call ryobi and deal with it myself..my question is why does a cashier tell you that the protection plan covers any damage or if it is defective they will replace it in the store?? I would recommend people to get their tools someplace else like menards, home depot doesnt respect what they say they will cover in the receipt. Store manager didnt seam to care of what I would think, they act like they dont care about costumers.

Its a Home Depot, why are you reading this. Just go there and get what you need.