I loved my 17 GMC. A sluggish 6 cylinder, but pretty and loaded. After a 12 hr shift, went in for an oil change, Jessica comes n says suspension...1,800 plus tax etc. Had it said 2+ years? They are overselling, again!! I paid for the oil, went to another dealer and bought a new truck, right then.

I am really Happy with the service tha Juan and Bryan gave me. i explain my situation and they deliver result Quick.

Chris was helpful, personable, and efficient. I went to the mall while my car was getting worked on. Chris kept communication open while I was there and let me know when to head to the front to be picked up. My only issue is I’m really bad at calculating when I need an oil change and a sticker with my next oil change date was not provided.

Very courteous, very professional, very fast service. Definitely earned my business as a lifelong customer now.

Kris is AWESOME! He is so very helpful and considerate. I appreciate him.

We highly recommend Fountain Mitsubishi! From the moment we walked in to the financing and delivery we felt welcomed and not pressured to purchase. This was the fastest and easiest car purchase we have ever made. Brian Garrett went above and beyond and was so professional, knowledgeable, honest and easy to work with. The finance department was quick with the paperwork and very honest. We are very pleased with our Outlander Sport purchase and will definitely be repeat customers!!

Very accommodating and concerned with all my immediate mantenance needs. Think I will establish as a regular customer to keep my Outlander ES up to date. Kudos to Kristopher Quiñones for his outstanding support and service.Mr. Kristopher Quiñones was extremely professional, friendly and customer oriented. Just the kinda guy a cliente would want to keep my wheels healthy. He has a great acumen worthy of emulation and the disposition to be of great service. He is a highly trustworthy person and a superb asset to your company. He will go far up the ladder of success!!!

Staffs were very attentive and they make sure that they met your expectations on the service.

From day one I have been using this dealer and I have wonderful experience service advisor Chris is always very helpful thank you

Mr. Quienes was very helpful in directing me to optain a valuable service. Thanks for what you do

I had a great experience at the Fountain Auto Mall service center. My service advisor Vanessa Vargas and her team did a great job!. While my car was being serviced my advisor Vanessa kept me on the loop and was very helpful and courteous. The team at the waiting room was very kind and welcoming. I had been to other dealerships in the past and i can say that this by far was the best customer service Ive ever received. I plan to continue coming back for my cars services here at Fountain Auto Mall in the future. I would like to thank Vanessa Vargas and her excellent team.

Awesome experience!! Brian was great as a salesperson, the finance process was quick and easy and the even the guy cleaning the car stayed to make sure it was clean and I was happy!! Honestly, best car buying experience I’ve ever had!

The Service Advisors, Vanessa Vargas and Rich, provided us a service beyond our expectations, also the Technicians that performed the analysis and repairs of our Mitsubishi Outlander. We let them know that we are from Georgia, vacationing in Florida and we had a major car breakdown. They set us in priority service, so the next they started working on our car.

Im very satisfied and happy to get the help to get my new car with Mr. Garrett and Mr. Davila they are very professional. Im super glad about it.Thanks

Dealt with Brian G at Fountain Mitsubishi. After a bad experience with another Mitsubishi dealership, Toyota of Orlando, and Greenway Kia, we found a Brian and bought a car in about 2 hours. He was a fair negotiator, a nice guy that seemed to genuinely care about what we were looking for, and I think we got a great car. I absolutely would suggest you find Brian if you want Mitsubishi or a Buick or a GMC.

Quick and excellent service. I will return

I used this place for parts few times I feel they are so poor 😢 and hardly surviving but they still around .one person at the counter never customer around

I changed my opinion ... the quality of customer service changed drastically ... if a technician is on vacation, another must be ... not to say that he is on vacation ... I no longer buy this brand.dont buy mitsubishi

Brian was very helpful from the very beginning which is why I chose to visit that particular location and the finance team was also very helpful in the process and personable.

Brian was amazingly helpful. He talked me through the contract and helped me understand the terms I didn’t know. Really friendly and made a very stressful situation very pleasant and easy. Thank you!!

Kudos to Mike Williams and Brian Garrett for working together and helping me and my wife with our Outlander purchase. We we’re first time buyers and heard horrible stories about dealerships but these guys did a great job and were straight and forward. Thanks again

Hanna and Brian were absolutely amazing.

Brian was amazing. My car was needing extreme repairs and Vanessa in service recommended him. Felt like being at a small town car dealership instead of an auto mall in Orlando. I was a wonderful experience.

I had two lovely people helping me. One was a lady named Jessica and another gentleman whose name has slipped my mind. Both took very good care of me. Jessica checked in on me numerous times throughout the process and kept me up to date on everything. When some minor issues were found, she explained them to me and what she’d recommend, but overall left the decision up to me without being pushy. Exceptional team!

Went to the dealership waited for 30 minutes and no one offered any help

Customer Feedback SurveyI come from Saint Cloud, Fl and Miss Vanessa was so, friendly, kind, helpful and compassion with my needs. Love her costumer services HER GREAT ATTITUDE and because she speak spanish make my needs even better to understand.... the way she took the time explaining the processs of the service f o r my SUV and what they recommend... I love my Car my first Mitsubishi I bought here, and my past Acura as well few yrs back. I defenally come back here to buy my next vehicle, FOUNTAIN AUTO MALL by OBT in Orlando, Florida they have great selection of cars and brands . Thank you so, to Vanessa and MitsubishiMs. Maria Clara Ilemsky

No, not now. I was happy with my service and the time it took to do the job was fast.

BEEN WAITING FOR THE LETTERSO U SAID U SEND TO BRINH IN THE CAR IN AND NEVER HOT A MONTH WAITING FOR THE RECALL U ARE U RESPONSIBLEADDRESSING THE ISSUE U HAVE NOT A CALL US ABOUT IT U NEED PEOPLE WHO FOLLOW UP WITH THE CUSTOMER ON RECALLED U HAVE NOT SHAME

Thank Bryan for his knowledge. explanation of cost, to rebates and the car operation of controls etc. Great experience from Bryan. Thank you!

It was poor they didnt have paper or Seat covers when testing the cars due to covert No sanitizen.

They were quick and efficient. Vanessa is a wonderful representative. She is knowledgeable and very polite.

I want muy car to finally get fixed but hours of operations doesnt help.

Brian was great and he really helped me find the perfect car with a great price for the new start of mine and my fiancé family.

Brian Garrett was awesome from start to finish!!!

I was sold a Mitsubishi by Grant in late February/early March. During the sale I specifically asked multiple times when the car needs repair/service, I would need a vehicle due our jobs. My wife and I both work in the medical field and we cannot miss work due to Covid. She is a RN at the hospital and I fix life critical systems. He said if we work it out ahead of time it would be no problem. Come to find out when the car has an warranty issue there are no rentals/loaner vehicles ever. I then spoke to the service manager which has worked there more than eight years tells me there is no such thing as loaner vehicles/rentals for Mitsubishi at all. I then call Grant and ask him why he did not tell me the truth and he said oh they mustve changed policy, which is not true. He will tell you anything you want to hear to make a sale of a vehicle. The classic bait and switch move. The entire sale of this vehicle was based upon the fact of getting a loaner/rental when the car needs service or repair.

ID LEAVE 0 STAR IF THAT WAS AN OPTION. I HAD THE WORST EXPERIENCE EVER. NESTOR DIAS THE SERVICE MANAGER AT THE FOUNTAIN MITSUBISHI LOCATED ON SOUTH OBT IS THE MOST RUDE AND ARROGANT PERSON THAT I HAVE EVER HAD TO DEAL WITH. I WENT TO THE DEALER ABOUT A CONCERN WITH THE MAINTENANCE OF MY TRUCK AND THIS GUY SHOWED NO INTEREST OR CARE AT ALL. HE IS VERY NEGLIGENT AND SHOULD NOT BE IN A POSITION WHERE GOOD CUSTOMER SERVICE IS A MUST

Great and fast service at Fountain Auto Mall for Mitsubishi. Vanessa was great. She explains everything that is wrong or not wrong with the car. She was very helpful.

Fountain Mitsubishi has always supplied excellent service at a good price for me and my car. I would highly recommend them.

Brian Garret is always an amazing salesperson. Second car I purchased from him and many more to come.

The staff was very friendly and professional.

I had a great experience buying my car, thanks to Sebastian Velazquez. He was so patient with us and gave us great customer service. He made me feel comfortable and explained everything to me. I love my new Buick! Thanks again!Justin & Ashley

Y’all got a lifetime customer. Thank you!

My wife and I had a absolutely terrific experience with Fountain Mitsubishi. Miguel and his team were fast, freindly, and very professional. We were in and out in a timely manner with a better deal than what we expected. I cannot express my thanks enough to Miguel and his team.

Excellent service fast finance service and quick !

Outstanding service, I purchased my 2017 outlander here and I have brought my vehicle for service since then. Every time, the staff welcomes me with friendly service. Even now, mid pandemic the service is great and I am in and out at a reasonable time.

My Eclipse Cross had an issue and the staff was super amazing and quick, making sure the repair didn’t take longer than it needed to! Krystle is the most polite and efficient person I have ever dealt with! She went above and beyond to make sure I understood the entire process, what a gem!

Typically I receive great service fromFountain Auto Mall service team however my experience Monday, August 3, 2020 was less than stellar. The service tech flat out lied about the service I requested and an effort to charge me for a part I divider need. Extremely disappointing which is why I won’t be bringing me vehicle back after six years of service and two new vehicle purchases.

My sales person Brian Garret was outstanding!! I was in and out no problems hassle free. Top Notch !!

Kris quinones need a customer service training, i believe he’s don’t want working Saturday

I took my car for a diagnosis for a service engine light, after $500. Engine light was still on but I should not worry because everything is fine.... The assistant manager LIED to me over and over again, she questioned if the service light was really on because everytime I will bring the car back, the light will mysteriously dissappear. She will clear the light and pretent my car was fine and would look at me as if I was crazy. I was FORCE to pay to get my keys back. When I complaint and ask for the actual manager, he was busy off course. I waited for hours. The front desk lady asked the mechanic to give me a real diagnostic. And SURPRISE it was for an extra 3k. What did they do before??? Things I didnt need just to charge. But the Venezuelan assistant manager had assured me several times my car was fine and she would guaranteed that repeatedly. I am glad I showed proof to my bank and got my money back. DONT EVER TRY TO USE THEIR EXPERIENCED MECHANICS. Anyone is nice when you are buying but you truly know their service quality when you have issues!

The car should be better cleaned and vacuum. That is.. The Rest was excelent.. Specially the atención for the lady who recieved my car. My excelent car Eclipse C.. Very very nice vehículo

Excellent service

Great salesperson

If maybe one person in this entire company in ANY BUILDING could wear a mask properly, this would have been a very different review

Outlander sports done excellent

I love Fountain Mitsubishi! From the sales team to service to the body shop I am treated kindly and with respect. Great customer focus!

My experience was great, very professional, excelente costumer service, was a great experiêncie. Thank you so much sales person.

Vanessa is an awesome Service Advisor. She makes sure your are completely satisfied.

I bought two outlander, one on 2018, and one on 2020.Very satisfied your service.

Best experience buying a car from Fountain mitsubishi. I will always go back to this dealership for the staff.

The waiting time was reasonable, Mr. Kevin Morales from the service department was courteous and Debra in customer service was very efficient and friendly.

Bought a new Outlander .....had exactly what we wanted....great price and even better service

Very friendly atmosphere. Felt welcomed and took care of my car needs.

We had a great experience purchasing our used MDX from Fountain Mitsubishi! Brian Garrett was courteous, knowledgable, and created a hassle-free experience.

Vanessa Vargas was awesome!

The service was faster then I expected,,great time,

Ive been coming here for years and move the service they provide.

I would like to make it clear that this dealership wasted my time and don’t know how to detract deductions on a tax return. I have applied at other banks and have gotten approvals. Not only did they lie like a typical dealership but they became irate and annoyed when I challenged the deal. First of all I took an extra day off work and lost revenue because they said the deal was done and lied . If they say other wise and try to slander me this is the resolve of this dealership and the reason why Caravana thrives and it’s easier to deal with and no BS.

I had a good experience buying my car, thanks for all support Brian Garrett!! 😊

Awesome place to get a car of any size. Staff is great. Everyone works together to get the job done. In happy to Bea Fountain Mitsubishi Customer

I had an electrical problem from a aftermarket radio. The diagnostic was done quickly and the bonus was, they rectified the recalls the car had. Curtious staff.

Mitsubishi They ripped me off .they charged me $270 to get another copy of my car key I dont believe that 270$ for one key my car is 2015 lancer I will never go again there bad service

Great service, great attention, very good customer service

At the end of 2019 I decided to buy a vehicle in Orlandos Mitsubishi fountain for my wife, I decided on a new mirage. A tire was deflated a month and a guarantee that I had did not cover that. Then after a week the car left me on the interstate, the crane service never answered my phone. I paid the crane with my money, took the car to the seller, and my surprise is that the warranty does not cover transmission, I had a month without a vehicle paying for uber, I had to buy another car of another brand. When I asked the seller named Sebastian for help, I didnt know anything and couldnt do anything. He went to the finance manager who spoke Spanish and I almost ran from the place (I speak little English). I have never felt more humiliated as a buyer in my life, now I have to pay for a new car that I have in the garage since I am defective and they are not responsible.

These guys went all out to make sure that I had the right Dealer for me.. thanks to all that help out in my deal.. great dealer ship, Mangers, and sales team

Not accurate inspection on vehicles. Car was in service for a new battery prior to service I had requested fluids to be topped off service advisor said its a routine all fluids will be topped off. I check my vehicle nothing was filled. Recommendations were made that the vehicle does not need.

I can seriously say that this was the BEST one on one and FASTEST service I have ever experienced and received since I last purchased my new car 14 years ago in New Jersey. To know that there is a company out there that is true and here to sincerely help me was a HUGE relief since I had experienced a nightmare in 2012 at a different dealership in Kissimmee. Brian Garrett of Fountain Mitsubishi did the impossible to help me get what I was looking for. I called Brian one day who was referred to me by an acquaintance and told him my story and made an appointment with him the following day. With my luck there was no way I was going to get approved. I didnt plan to look at any cars, because of what I been through, so I went straight into Brian Garretts office to talk about numbers only, but I ended up leaving the dealership with a brand new 2013 Mitsubishi Lancer ES. How did Brian do it? I have no idea, just make sure you ask for him when you go to FOUNTAIN MITSUBISHI. Thank you so very much for your hard work, honesty and exceptional customer service BRIAN GARRETT!! Theres not many people that care about other peoples situation and you showed just that, plus love and passion about what you do. Thanks again... Hope to see you around, especially during my 6,000 miles oil change... God bless :)Today is Friday, November 27, 2020. I took my car in on Monday to get it serviced before I heading to New Jersey to visit the family for the holidays. As always people there are so kind and helpful. I havent visited another dealer or a shop for a trade in or to get my vehicles serviced.Thank you Fountain Auto Mall.

Everything was fine, Kevin is very kind and professional.

Keep up the great work!

I took my mitsubishi here for service. My service advisor was Kevin. Kevin is very professional, courteous and knowledgeable. He listened to my concerns and the job was done correctly. Highly recommend. Will definitely do business here again.

Premium service everybody was very friendly

I had an awesome experience with the dealership and its staff. My sales person Brian Garrett, was top notch. He was very knowledgeable and treated me very well. I would recommend him to all my friends and family.

They didnt replace sticker for my next oil change and I dont know if they really replaced my oil this visit wasnt pleasant.

Great overall service.

Fast, friendly, and did a great job

I give a star because unfortunately I can not put zero, the worst experience has been here, as I regret having had so many expectations, my recommendation do not lose neither your time nor your credit score for entering there. Probably in Fountain Mitsubishi they believe that all who enter there are ignorant and do not know anything👎

My mother, fiance and I just left this dealership. My mother had Every intention on getting a new 2016 outlander today. We were outside looking around for about 20 minutes and she even got inside of one to test out the feel which was located directly in front of the building and not one salesperson came out to greet us or see how we were doing or anything. Absolutely ridiculous. We will take our business elsewhere.

Great Service

Great Job. Thanks

Quick and quality service received!

Everything was fine.

First off, let me just say I shouldve heeded everyones warnings about this place being horrible.I called Saturday, October 7th, to order a part for my car. I was told that it could take up to a week to receive the part. I called back today to check on the status of my order and was told that they had no records of any parts ordered. So, I had to order it again and wait longer for the part I need for my car. The man on the phone asked me if I remembered who I spoke to and I told him I didnt remember because I had spoken to him last week. He then proceeded to say to me with a condescending tone well, usually, I write the names of the people I talk to ...are you serious? I shouldnt have to write peoples names down when I order parts from a dealer I should be trusting with my business and personal information! If he had asked out of genuine concern or to help find the order i wouldve understood but he was just being rude. Its obvious they didnt care enough to make sure my order was processed correctly and the man that helped me over the phone didnt care to give me a good customer service experience and didnt even apologize for the mistake they made.Im not one to care too much about mistakes that happen in business or orders because were all human, I dont expect perfection but this pissed me off because you could tell they just didnt care. Dont bother with this place. Theres better dealers with staff that at least make an effort to earn your business with a good reputation.Avoid it like the plague.

Mitsubishi dont overcome objections and dont have a qualified costumer service.I have a 2014 Mitsubishi Outlander (never again) that for a second time has the AC condensor leaking and needs replacement. I guess that company expects me to pay ever 1 1/2 year for a current malfunction that they know about it.

Sebastian was great person to talk to he knew about the car I bought he walk me through the process and got me where I wanting to be thanks

It was a horrible experience, I will file a complaint to the business bureau and social media, Van McCray sales lady  she give us a fake smile for  beginning,  then she tried to sell us a Mirage,  the onlin eprice  was $9188, and she was pushing us to buy the car for $15995, when we refused she change her face and she got an attitude with us, and said the manager MJ wont talk to us, my daughter was so sad and disappointed,  she took a day off from work to buy a car,  that was your her 1st time buying a new car, she is 25 years old girl, Instead of making it a happy time for her it was really a sad and horrible time, Its not right to treat people like that, and try to scam us big time.

Speng 15minutes on the phone and still could not get a straight answer as to how much an oil change costs! Guess Ill take my business elsewhere!!!

Very good service

Not much I can say I went there to look at a used car but it was already sold.

There are not words enough to express how happy are with the service provided at this dealership after the nightmare we experienced at the subaru sport at W colonial. At fountain Mitsubishi the customer service was excellent, they took good care of our outlander. Thank you Fountain Mitsubishi. Daniel Fernandez

Poor costumer services love playing that is not my fault blaming game ...