My company truck was there for warranty work. They were able to get to it the following day and had it ready the day after that. Service was excellent.

It took them too long to finish my truck.It look like there never game the priority I should had. Parts took too long to arrive, and the day I went to pickup the truck the final parts didnt arrive on time.They gave me the truck with a major gas leak on top of the tank, and when I went back there the next day to see if they can fix it right way I was told the technician that worked on my truck was not there.I told them I live at Chicago and maybe will not take too long to get fixed. They refuse to fixed right way and asked me to leave the truck there for Monday. 😡😡😡

I called today needing some bushings for my 2006 RV. The parts department associate was super helpful and nice. Even though they didnt have the parts in stock, they were able to link me to a dealer that did have them in stock, which helped us keep our rv vacation on track! I will be back as a customer for Sewell Ford. Really appreciate the awesome caring customer service!

As a commercial customer, I can truly attest to Sewells commitment to excellence. They have an awesome facility, top notch work and business ethics, and an incredible staff.

Andrew Peterson is an amazing professional sales consultant. Throughout the years I have DREADED purchasing a vehicle due to the pressure,manipulation and dishonesty involved in the process. Andrew is honest, caring and a man of faith. I really appreciate the experience and will work with him for years to come. I actually enjoyed the process this time!

First of all I want to thanks everyone at this company second of all I want to say special thanks for Marixa Fierro for been very professional, good attitude, great customer service, very cooperate, on time, following up with customers.Thank youll 🤗Sarmad A.

Personnel are not trained properly!!! They never answer the phone specially the parts department!!!

Awesome Parts Dept staff!! They go above and beyond to get you the correct part, at the correct price!!👍👍👍

Had an appointment today and employee said it’s still a few days before we can even look at your truck. What is the point of an appointment then?

Very satisfied! Beyond professionalism! Beyond friendly! Really great team! Highly recommended! Thanks again Sewell!

Great place! Really fantastic people to do business with! We buy all our parts here. Only the best for our loyal customers here in the Permian Basin and surrounding areas.Permian Hail Center

This place has all your Ford Lincoln parts needs with a fantastic service team. Best parts operation in West Texas!!

I buy parts for my shop from Sewell. Emelda is the best. Always gets me taken care of!

Awesome service great people very professional from now on I will do all my business with sewell ford

Even though this location is really close to our home and we pass by it almost daily, its so BIG, we dont know where every department is. We needed parts, so I drove into the lot, and asked an employee where parts department was. He said it would be easier to show us than to tell us and asked if we had room in the car. This young man hopped in the car with us and directed us to the parts department clear on the opposite side of where he was headed. I offered to take him back where we picked him up, but he assured us it was fine and walked back. I was impressed with Alex Garcias excellent service! The young lady named Rosa at the counter was also very friendly and helpful. These are the kind of people that keep a business successful so long.

Today After Five Days Of Having My car retained, I was told my car has not even been looked at. I have taken Uber for a week now and having unnecessary expenses while these people haven’t even looked at it. They gave me an appointment for service on Thursday and nothing happened on Thursday. If I could give 0 stars I would.

Nice clean friendly. But way above average prices.

Long wait in the lobby, worker dont even help unload your parts for returns

Great service thanks David Casey

Very organized and very friendly

Very good service, very pleased.

John and Brian were amazing! Were a pleasure from start to finish. 100% awesome experience! Thanks Sewell!

The people in parts and service were quick, polite, and attentive. Thank yall

I went in today for my transmission to get looked at and for a 7500 mile service on my F-150. This was communicated when I made my appointment 6 weeks ago. When I arrived, I was told that I was not on the transmission technician’s calendar (even though it was written in my appointment request) and that they would need to keep my vehicle for 3 days for him to take a look. I asked if I could get a loaner since I’m covered under warranty and was told that they can’t give me a loaner until the technician looks at it. The “resolution” the manager came up with was to do my 7500 mile service and reschedule the transmission appointment 3 weeks from now.Sewell made an error and did not internally schedule my appointment with the transmission technician. A place with good customer service would have gone out of their way to make this error right but instead I have to wait 3 weeks and waste more of my time to bring the vehicle back.

Great parts dept. Very helpful staff

This place was great. Dropped off my work truck an oil change. They did a complete inspection and changed the air filter as well. They also have a cafe at their facility with the best nachos and a mini golf course. Friendly staff and very helpful.

Best dealer in West texas

Was told parts that I ordered would be in within 3 business days after ordering at the counter. Never heard from anyone regarding the parts arriving, so I called the day after the parts were to arrive and was told that they were never ordered. Person on the phone said he would order the parts for me and its been almost 2 weeks and havent heard anything from Sewell. I wont be using their parts department ever again.

Warning do not get vehicle worked on here they will half way fix it

Great customer service!

Best Dealership in Texas and one of the nicest most honest and sincere sales people i have ever met works here. She is a little hottie too. Ask for Summer Rae Wheeler to get the best deal and service.

Best customer service and service!!! Hands up and love the new dealership along with the car washes .. Thank you Nicole and Aleasha for the thoughtful gifts

Very disappointed in their customer service! Spoke with Nicole explained I had a situation where my windows in the front and my sunroof open when my car is locked and parked. I do not have any warranty left on it unfortunately, all she could tell me to do is bring it in and charge me $243.00 to look at it! Clearly a electrical issue that I have no control over. My car only has 41,000 miles on it. I don’t think I’ll be trading in for another Ford.

They were Awesome they even gave me the Dealer Discount, Very Happy and they had the part in stock

As a former Sewell motors employee I expected more from this place. I called 4 times about a part and got put on hold and eventually hung up on every time. The first time I called one of the reps did start to help then he put me on hold to call for the availability of the part and never came back and the line went dead. I called back 3 more times after that and never got back to the same person and got hung up on everytime. Poor, very very poor.

Good work/ way to long to get a vehicle in...

Big warehouse, a lot of parts in stock, fast service at the counter, salesperson was very knowledgeable .

Good place to get in and get out with parts

I paid cash for items purchased at the parts department. I went to return the wrong parts and grab the correct one and they found it too difficult to give me my refund in the same form I paid for the items.

Great costumer service !!!

DO NOT GO TO FOR REPAIRS for older FORDs. Dealer refuse to work on any Fords older then 10 years

If they dont have your parts, they can usually get them the next day.

Always nice and friendly

Over priced 200$ to get a cheap jack replaced.

Delivery was easy

Great parts people

Fast service and polite

Great service

Was not helpful.

Great service

Great

Great place

Usually busy.

Agree

Very bad service from Robbie, I bought a truck in December and I still cant have my registration or my plates, and they dont help me with the extension of the permit, they just lie, I wont buy a vehicle with them again

Its excellent, the best Ive seen in my entire life

Excellent fast and friendly staff

Good attention are the best