Fantastic service. Very helpful. I appreciate how the Manager (female) takes their time and helps make sure your package is packaged secure and you can leave worry free. Fed Ex over UPS anyway of the week.

Five stars for the staff at this FedEx location on Providence Hwy, I have visited them at 4:45 pm today, I am very pleased with the service! I had to buy prepaid labels and this is my first time doing that, so one of the staff members helped me do this even that this is a self service thing. She stayed with me all the time and answered all my questions until I finished the whole process and she was helping all her fellow staff members with anything. She was so patient, smart and helpful, I admire her as a person a lot!

Fedex is bad at listening to instructions

Great customer service. This location helped me deliver a package I couldnt get at other locations that day. Plus the lady at desk had apologized for us customers on the long wait in line. I definitely recommend

This location is great and I have been going there for years. They have done labels for all my holiday mailings of cards and this is the only place that has lined my labels up and done a meticulous job. The staff is very professional and gets high marks for setting up and printing business cards, and other print items. High marks to all that I have interfaced with and I continue to go to this location. Highly recommend! Thank you for the white glove VIP service! You are simply the BEST!

Was easy and quick to ship a box..!

Very helpful staff and fast service.

Very Good Marcila nice man help me a lot

Just sent a heavy package to New Jersey. I was expecting problems and a high price, but it was quick and easy and cost less than I had anticipated.

Faxed 16 pages and they charged $40 and they said it was because it was a non local phone number. Receiving company said they’ve never gotten that complaint! Sounds like price gouging to me!!!

A HUGE thank you to Liz and Matt, worked today, Tuesday July 24th for assisting with our luggage we had to ship to TX. You guys are the best. Service was exceptional, you guys were warm and friendly and I will definitely make use of your store again. Both nominated for employees of the month!! See you next time!

Very unhelpful: due to the staff members wholly unfriendly attitude, I left the store with my package and instead headed over to UPS in Walpole. There at UPS, I was greeted with a smile, that the box I had wrapped the goods in was fine (and not makeshift), that I didnt need to show photo ID.Its true that at this FedEx office I had some confusion over the street address for the recipient of the package, but having a staff member that gets visibly impatient/short about it just isnt cool. Should this person be dealing with customers? Theyve lost my business.

Very good local Fedex...never had any issues here

Great staff, but the building could do with some maintenance!

I went to this location and asked for help to find the boxes so I could ship a package. Before I said anything else the woman at the desk seemed to have a defensive and aggressive demenour and was asking what dimensions I needed. Ill admit Im not great with measurements so I told her I was not sure what dimensions but maybe I could see the boxes so I could physically see the sizes. She was still persistent on me showing her dimensions and started talking to me like I was an idiot for not knowing the dementions so long story short I said you know what Im going elsewhere and walked out. Horrible customer service I recommend driving 10 minutes further to the Dedham location.

Jane was a champion when I came in with my aunt to ship a coffee table that my father made almost 60 years ago. Very professional and caring staff.

Awful Customer Service.This was a 2 day process, I never received a call or email from FedEx in Norwood, Ma about a package arriving.Day 1I received an email from a generic FedEx account that my package had been returned to sender because drop off at the FedEx in Norwood was denied. When I went to the FedEx office in Norwood on Providence Highway they were unaware of who sent me the email and said they do not do that. When I spoke with the first associate Angie she was very helpful and looked up my tracking number. She said that it was delivered to the Norwood location and was held for the 5 business day they are required to hold packages. I told them I never received a call from them. Angie then proceeded to show me the logs of names and numbers of people they called when the packages arrived and my name was not on the log for the day my package arrived. I tried to figure out why I received an email saying it wasnt delivered, they had an electronic record showing my package was delivered and their hand written records showed that it never arrived. The other associate Liz was of no help and told me that she could not refund me because the manager was not in and I would have to come back the following day.Day 2I get a call from the store manager Andrea that there is nothing she can do, they followed protocol and they would not be able to refund me.I arrived at the store and was greeted by Angie and ignored by Liz. Andrea the manager came over after she was finished on the phone and we went through the whole scenario again and she apologized and said there was nothing she could do.The hand written records I was shown the day before, which she informed me I was not suppose to see, were now shredded and everyone at FedEx followed protocol and there was nothing she could do. Andrea said I should have been tracking it online and that they do not always call customers when a package arrives. (I have never heard this before, has anyone had this happen) Andrea was not helpful at all had an attitude and told me that if I had a problem I could file it with the claims department. She gave me the store number, and contact info for the claims department.I called the claims department and spoke with Pam who was extremely helpful and refunded me the money within 5 minutes. She apologized for Andreas ineptitude and asked if there was anything else she could do. Pam was very professional and courteous.To sum it up I will not ship with FedEx again, I went to the USPS and shipped the same package for $5 cheaper. The lack of customer service, the inability to admit any wrong doing, and rudeness of the employees was revolting.

Fedex is not here!! 1325 is about a mile north at Norwood Park South.

This is the WORST shipping company they said my package came but it never did it isnt here i could run a better business with no arms and legs order from UPS

Very polite and quick service

Three ladies there. The old lady is the worst!

Very slow service.The middle aged woman who they hire to work here work very slow.I had to wait over 20 minutes in line to pick up a package when there was only about 5 people ahead of me in line.