Love shopping here. The staff is always helpful and willing to actually invest in your visit. Just wish they (like everywhere else) could get some iPads 8^)

Nathan in the computer department helped me choose the best laptop for my needs. I was impressed and love my new laptop.

I love best buy Ive been a loyal customer for years, the Best buy near my old home in Las Vegas new me quite well. The location here on Rivers in North Charleston is mediocre at best. The shelves are empty in many departments, most of the staff doesnt even pay attention to you or offer assistance.

Best Buy has a higher price for their products but the employees are very knowledgeable about their products that when they tell you about it and all their features than you see why its that price.

Jevon went above & beyond helping with our purchase. This man exemplifies passion for customer service. Sheldon also showed great initiative to resolve an issue we had. We were blown away with the outstanding service and will be coming back in the future.

Great best buy. My favorite in the area. I can easily get in here and get right out. Staff is also great and helpful.

Had a difficult time finding the product I wanted to purchase. I figured I spent twice the amount of time looking for a thumb drive than required. Ive determined this is because the two associates I asked simply pointed in the general direction of the product where a better customer experience would of been for the associates to of walked me to the area of interest. Save the effort, purchase online.

The customer service at this store is wonderful. Several months ago, I went in to purchase a new laptop. I knew exactly what I wanted, specs wise, and the gentlemen there spent a great deal of time working with me to get the best option for my needs. Last evening, I purchased a television. I didnt consider the size of the television in relation to my new car (SUV to sedan is a BIG difference, lol). Tobias, the person who brought my items out, twisted and turned, pushed and pulled, and eventually helped remove the television from the box to make it work. We secured it in the trunk/back seat, and I now have the television at home...without a scratch.

Good friendly smiling employees.The geek service was very knowledgeable in what I was asking for help with. It was a pleasant experience ☺

This store is the best. Very knowledgeable. Very friendly. If they dont have something, theyll do their best to let you know when they will or point you in the right direction to get it.

Great place to find some of the best prices on the best items, specific items, or electronics that most other places dont carry. Customer service is up to par, nice friendly staff. Geek squad is on-site Id u need a qualified tech to fix something or provide in depth knowledge. Lastly dont forget to open your best buy app to your my best buy account to see all the deals and special offers you would otherwise miss. If there is a flaw to this place its that they occasionally are missing an item that their system counts as still in inventory. Anyone willing could always give the store the upper hand on this issue by altering the staff of they suspect anyone shoplifting in the store. That being said the place is perfectly safe I take my children there all the time

The staff there is super helpful they made sure i got what was best for what i wanted to do. Best, Best Buy i have been to!

I was gok g to buy a new laptop on amizon as usual, but realized the hassle involved with purchasing a computer if and when it craps out. So I went to best buys and was very glad I did. The Salesperson was extremely helpful in making a thoughtful decision and one that I no I could not have made with the lack of knowledge that I have in computers. I just had to come home plug it in and go to work on it. Nice and simple!

Good visit. My wife knew what she wanted. We got the last one in stock. The young lady that helped us mentioned a kit that could be added with our purchase that we wasnt aware of. We got the kit from her suggestion. We got in; we got out. My wife was happy, so Im good.

The people were great, my issue is everything is out of stock. No game consoles, wanted a dash cam, nope, wireless Sony ear buds, nope, wanted to look at a phone and the display was stolen and there were none in stock, hp pc All In One, not in stock.

I was needing to buy a television. I milled around looking for approximately 25 minutes during which time, not even ONE employee asked me if I needed help. In FACT, from the the moment I walked into the store until exiting the store the ONLY person that spoke a word to me was to say have a good day as I LEFT the store. You might as well shop online.

Awesome service and knowledgeable staff. Darrell in the Entertainment Section was very professional, kind and knowledgeable. It was a great experience and I will Continue to be a loyal patron.

Staff was very available and helpful! Thats getting more and more rare these days so when I see good customer service now it deserves a mention! Thanks n. Charleston best buy phone department!

Went by this place yesterday, got this coffee maker for 69.99 it was $60 off it doesnt say it on the tag but if you look up online youll find the real prices there. Anyways they got a price match whatever you find also. I kind of like this Best buy even though there was only one cash register open and it was kind of busy. I wasnt sure if they were following all covid guidelines with the percentage of people inside the building but I did see everyone wearing their mask at moments while not near other people. But this location will get busier and busier so Merry Christmas and a Happy New year

It could use some cleaning and organizing. Store was somewhat disarrayed. Employees are courteous. Our cashier (Julia) was friendly/jolly and charismatic

Avoid doing business at the North Charleston location - I purchased a TV three weeks ago, there have been three delivery windows, and the TV was never delivered. Ive spent hours on hold with Best Buys Geek Squad and there seems to be a real problem getting any straight information from the North Charleston location. Terrible experience and service.

Best Buy was fine, not too crowded. I just dont like that the few employees there wont ask if they can help you when they see you walking around looking lost. The young lady in the television dept & my cashier were SUPER nice, though. I wish I had gotten their names to mention in this review.

Got a great deal on a TV. The lead person was helpful and was kind to his workers.

Staff were friendly and knowledgeable. There were no lines to checkout. Stock was low, but I was able to get what I needed at a higher price. Might be for the best to get an expensive cord, though? Cheaper ones are slower and flimsier.

Different best buy, same results. This place needs to send every employee to mandatory customer service training because they have none. Ill go buy my TV elsewhere

A gentleman named Jacorey found an old school universal electronic adapter that I did not really expect them to carry - hats off to this Best Buy on Rivers Ave!!!

I love the products they have but I always have a problem finding help when I have a question.. I had several associates looking at me as I was looking around but no one asked if I needed help so I had to walk up to one of them and asked if he could help me and he stated he would try and he did I would say that. I believe in customer service and I dont like coming into a store knowing I am going to spend alot of money but I dont feel welcome I will go spend my money elsewhere.

Very nice people, always everytime I go in for something its actually in stock.Have bit of everything with computers/tablets/printers/other computer enhancements/tech, TVs/DVD or Blu ray players, Movies, & TV series, cellphones & enhancements/tech, large appliances (fridges, washers, dryers), cooking appliances (air fryers (love mine thats a Insignia brand from Best Buy!), instant pot/pressure cooker, toaster ovens, etc), and vacuums/carpet cleaners.Prices can vary - sometimes its a great deal, a good deal and a meh deal.

Great staff, organized store, always has products available when I need them. Love their reward system.

This is they DID not have what desired but customer service is awesome. The sale person was pleasantly engaging.👍

Shoutout to Juan! He saw me looking around and came to help. I was patiently waiting in the wrong area. Everyone else seemed a bit preoccupied, Juan got me in and out as it should be with pickups! Good thing to because I was in a hurry! Thanks again!!

It was a great experience. I ordered and paid Amazon then picked up my item at Best Buy the next day.

Its my sneak off location to kill time, use to be my goto when my sons were home, they loved playi.g the video games

Busy and as usual lots of staff but not helpful if r you return after a sale with a problem or question. They run and hide !!

New monitor from here has been working like a charm!

Best techs I have met to get my sound working in my truck. Tipped them $20

The store itself, the managers, and car audio are nothing short of amazing. Id LIKE to give the store itself an amazing review. This RIDICULOUS way that CORPORATE has decided we should call a call center when I need further assistance on my car audio purchase and installation is ludicrous and a waste of my time. So now I have no choice but to go in since the call center seems to think they know how to help me. Or they think they can transfer my call to the store, but FOUR TIMES, it just bounced back to the call center. What MENSA candidate at corporate came up with this? Why do I have to do all the leg work for customer service after my purchase?

I visited this location last week to see if there were any new tech gadgets out yet. I was really impressed at their huge selection of cameras and photo gear. Its nice to know that you can still buy Prosumer grade equipment locally and at competitive prices. The Associates are attentive and willing to help you at any moment. The displays at every turn make shopping here exciting. I was surprised to see more than a few clearance racks throughout the store. I had to resist the urge to hunt for things I didnt need.

Friendly faces & down right respect with me..I luv the wings, they are healthy & hot..

Love the place, but every time I go I have to wait to find someone to help me

BEWARE potential BestBuy buyers/shoppers:I did not want to leave a bad review but am getting NO local help to speak of and calling CORPORATE will make a person crazy.Talked to several (3) store managers, including the TOP store manager Frank Simins(?) unfortunately for me all for nothing . . . they all claim they can do nothing as “it’s corporate” and they can’t do any more than I can. REALLY??? They’ve had my money for awhile now and even charged me more money after the order was cancelled IN THE STORE and now, I’m to believe they’re cutting me a check rather that returning the money to the card they took it from?? Makes no sense and I am beyond frustrated. Buyers beware . . . especially if you have to change or cancel an order!! This could be YOU writing a review complaining of the same problem happening to YOU!

Not bad good deal on some things always shop around.

Always top-notch service at any Best buy you go to!

Its a shame that Best Buy doesnt have the music and DVD selections that they used to in store. Changing times I guess.

Great experience! I did all my research quote down the model that I wanted and went. I watched all the TVs without looking for model numbers and waited till I found one in price range popped. I window shopped almost an hour before being approached. There were plenty of staff available. They greeted me but never pushed. So I found the TV models I liked and asked about one I found. Turned out that I was right with research. I also was able to get a size bigger and year newer for hardly an increase. They answered questions and explained my findings without ever asking my budget or pushing for bigger sale. I truly felt I was in charge. None of this was my experience years ago. I am so happy I went to Best buy. Of course theyll price match actual business. Not eBay and only Amazon sales not their third party stores. Sorry for ramble, but really loved my experience and not sure I helped anyone 🤣

Had to buy a new cell phone while on vacation. Went to Best Buy in North Charleston, South Carolina and got taken care of well. We got a new phone at a good price and received top notch customer service from the sales guy. I highly recommend this business for all your future electronic needs. Wish I could give more than 5 stars!

This place has the BEST customer service. Allen helped me find the perfect dishwasher and was so extremely friendly and Brandon was so sweet and helped fix my daughters phone. I love shopping here!!!!

I had a issue with my Bluetooth, they exchanged it with no problem!!!

Sales associates there are not the most knowledgeable to the areas they work in. Wouldnt recommend this store in particular. Definitely weigh your options when choosing a store location. I didnt even want to give a one star,but I had to in order to post review.

Excellent and friendly service continues to amaze and as a best buy member i will continue to shop here

Service is always good. The stock and selection is lacking many times, but Im sure thats pandemic related. Its becoming easier to order and ship although I prefer in store if the items are available.

My 16 yr old came in with her well earned money to buy an Apple Watch.. We were met with incredible informative employees that made her first ever EARNED BIG PURCHASE a Great Experience!! 😃 Happy Dad!! 😃

Five stars given on just customer service alone. Went looking for a specific laptop and the employee working that section was not only very kind and upbeat, but was super helpful in checking the inventory beyond just looking at the label on the display. Was a big contrast to the lack of help we got in the Summerville location.

Customer service is the worst. Went to go purchase a laptop. Seen 3 Best Buy associates just standing around! This seems to be a theme, Best Buy don’t wanna make no money today!

I had an awesome experience here and I recommend that Best Buy continues to have associates available to answer questions because I generally want to get in and out. Associates are helping others I assume when they walk by you and look at you and dont mumble as much as a Hi...The store is laid out good.

Choice is always nice however, I almost always have to search for an store worker for help.My last 3 visits were the same wait for 15 or more minutes before getting help. In audio I waited over 30 minutes and never got help!! Trying to figure out why I stop at this location.

I am totally lost when it comes to electronics. My laptop died and went to get a replacement. Juan saw me looking with confusion on all the different selections and instead of telling me what I needed asked me what things I was looking for in a laptop and showed me the ones that would fit around my needs. I ended up with a chrome tablet and Love it. Thank You Juan 😊

Long story short....ordered thousands of dollars worth of appliances in June. Fridge back ordered until August, which we were fine with. fast forward to beginning of August, fridge order is cancelled with no notification. I only realized it when I logged into my BB account and saw the cancellation. Spoke with appliance manager about it. No apology, no nothing. In fact, they made us GIVE BACK the promotional gift card amount we received when we ordered the fridge during the 4th of July sale. We ordered a different model fridge, scheduled for delivery today. Ask me if it came today? Nope. Ask me if my husband took off work to wait, yes. Customer service says I have to call the store about it. No one answers at the store. They clearly have no respect for a customers time, or for the customer in general. So here we are, 2 months later and still NO fridge.

Kind staff that are as efficient as they are helpful.

A little picked over with reduced inventory but overall pretty good!

Went in looking for a Smart TV just browsing through not one person offered to help so finally 15m one employee was passing by after several and then offered help at that point it was to late I left and found the same TV @ Sams for a lot less

Not bad, great staff. They just so happen to be out of the exact thing I need normally and then reroute me to the Summerville location.Dont recommend for black Friday shopping unless youre used to Epic Mosh Pit gladiator showdowns

Great deals, I love there clearance options.

This will always be my haven to see all the latest gadgets and tech. However, Im not sure whats the criteria for assistance or to be helped. I have given BB my business for many years and not once have I ever gotten help without forcing someone to speak to me. I have left 3 yrs in a row to go purchase my products elsewhere. A simple Hello, can I help you find something has been too much to ask for each time Ive been here.

Literally, walks away when were walking and saying excusing to the representative. A lot of them dont work. Theyre puffing on their cigarettes like theyre going out of style.

I didnt enjoy my visit, the employee at the PC area wasnt much of any help. I figured itd be faster to buy a PC monitor here rather than waiting 2 or 3 days to have one delivered from a different place. But no, they didnt have much in stock. The employee couldnt answer simple question, I literally had to pull up my phone and look up a model number to see what monitor it was. Not a fun experience.

Not that big best buy but it has what I had needed for my first month living in Moncks corner. Parking is pretty good even during busy hours. Staff are pretty helpful and accommodating..

Was able to quickly make a return and a online order pickup at the same desk. They had someone to get the items, while another was working on transaction processing make it very quick to get both things done. Was very quick especially for the time of year.

Great customer service 👏🏼

10/10 the just bacon burger is ginormous its just bacon cheese ground beef and your choice of condiments

Looked online, said the item i wanted was in stock there. So I went in the rain to get it, the item was not there and it was a waste of time.

Some of the employees are extremely helpful and willing to assist customers wherever possible. Theres not enough registers open for the amount of business in the store, and the cashiers were playing on their phone and not focused on the customer in the slightest and assisting them in a timely manner.

Great customer service in and out took a min for a salesman to help they just looked at u and was like waiting for u to say can u help me instead of them saying can we help u but after all that when u got help they were good about getting u in and out quickly over all ok

Mediocre service at best. I waited for 10 mins for an associate to help me. I ended up finding a similar product. The cashier was quick about ringing up the one item. Ill never go back that Best Buy.

Nothings available, but its a great store. Great people.

Try talking to someone forget about it, you want a ps5 or a new xbox forget it. They only sell online and you have to fight the bots who then resell them for double. I bought 2 new gaming tvs only to have no new systems to play them on.

Went to ship for a radio for my tundra, nice selection from cheap to near tesla style radios. The gentleman behind the install window was busy finishing up a job and unfortunately didnt see me to answer questions until about 10min later, not giving the guy a hard time in any capacity he was working, just feel there should be at least 2 people in the bays anytime installs are occurring. Other than that service was very friendly and informative.Update: unfortunately the radio turned out to have a bad internal amplifier, I did the install my self as I have for many years since early 2000s. Due to other untimely circumstances I couldnt meet the 14 day return policy. Upon return the young lady at the service desk explained I could only get refund via a gift card. I stated my circumstance to the young lady and she called for a MOD which also stated the same policy rules again I mentioned my circumstance and after consideration she graciously allowed the refund to my card. The two ladys I think defied the laws of physics to get the full refund back to my card since a part of my purchase was from a visa gift card that I no longer had since I didnt expect to need it for a return. I wish I had names for these women as they are the shear epitomy of customer service. Also I enjoyed the Scottish native accent of the MOD very sweet woman.

Its fine but it will take forever to get any kind of help.

Helpful staff, low on stock but free delivery.

Best Buy on Rivers Avenue in North Charleston is one of my favorite places in the area to shop for all things electronics. I like he layout of the store and the location as it is easy to get to from all directions. The store is well managed and I enjoy being able to walk around and see and touch everything before making a purchase. This store has been consistent in their quality since they opened and it is always fun to shop here.

Decent selection but there were a few things I couldnt find in the store.

Got what I was looking for and the employee that help was very understanding.

Had a great time. Found some of the things I needed, with the market in high demand, they still a had a good selection of items

Adam HELPED me with a return. He was very helpful. I have switched stores I shop at because he was so HELPFUL. From now on this is the only Best Buy I Will Shop At. IT IS BECAUSE OF ADAM.ADAM SHOULD BE EMPLOYEE OF THE YEAR. I MADE SURE MY PROBLEM WAS TAKEN CARE OF.

Juan was VERY helpful in helping me pick out a computer that best fit my interest. No one else acknowledged me or asked if I needed help with anything. Shoutout to Juan for taking his time to make sure I was satisfied and pleased with the laptop I ended up buying.

Had to go to the store to get an online order resolved due to the store not delivering the items I purchased over a month ago. Then they wanted to make me wait another month to attempt delivery again. I ended up having to spend a whole day exposing myself to Covid-19 just to get the merchandise I already paid for. Absolutely horrible experience.

Went to the Best Buy location on Rivers Avenue in North Charleston to report an issue with my Insignia television, which is still under the manufacturers warranty (purchased less than 1 year ago). The assistant manager directed me to contact Insignia to discuss my issue, insisting that my warranty was through the television manufacturer rather than Best Buy. In actuality, Insignia is a Best Buy brand so when I called Insignia, the representative informed me that they (Best Buy and Insignia) are basically the same with respect to support for Insignia products. It was a very busy day in the store so I understand that the assistant manager had a lot on his plate, but I feel that he told me to go call Insignia just so that he could deal with other things in the store. Of course when I called Insignia, they told me that I would need to go talk to someone in a Best Buy store. It was a bit frustrating so I decided to give up for now. I may try to discuss my issue with someone from another Best Buy location soon though.

Good service stock was a lil low

I absolutely love this place because it is the Center of Electronics! But the turndown for this place is a little expensive at this place. rom refrigerators to electronics. They have a massive selection of electronics that you need! They also have 75 TVs, which cost $2,299, they also have it in different sizes!Thank you for reading my review!09/23/18

It was a best buy. It smelled funny.

I couldn’t found what I was looking for on the store but the associate was very helpful with the online order.

Service is always fantastic

Good selection. Good prices, especially during sales. Quality of staffing varies. Dont waste your money on Geek Squad insurance. I have purchased it on several items and when the need arose the Geek Squad personnel faltered badly and was never able resolve the issue with my purchased product.

I own an online business and usually purchase all my computers and devices from Best Buy. lately their customer service has hit a bottom low. I went in to buy a new computer system the other day and was refused service until I waited upfront until called on. I called the store today with a problem with my 2-week-old computer, the woman refused to tell me her name so I would know who I spoke with. When I spoke to the assistant manager, he told me there is nothing they can do to help me I needed to call India. That is the last time I will go to Best Buy. They are not the only game in town. I will be taking my business elsewhere.

Stock is low but they helped us order what we needed.

Was good experience just always seems like prices are high ath these stores 🙄

Great place with knowledgeable staff, however, stock getting low.

Great customer service in the Cell Phone department! Went to buy a new phone and they couldnt get it to ring up the sale price, which was saddening but not the end of the world. One of the sales people came over though and started chatting with me and realized there was a BETTER version of the phone I wanted at $200 less... Now THAT is what I want in Customer Service !! 🙌🙌

Good Customer Service.

We went there for a screen protector for my sons new iPad, they were sold out but had an awesome sale on cases so they didnt have many left. We were able to get him a $50 case for $24.99 an a 2 year warranty. The saleslady was very attentive, polite an funny. We also had no problems bringing in an electronic device we didnt purchase there. It was a great experience!!